HCL INFOSYSTEMS LIMITED
www.hclinfosystems.in
HEAD OFFICE
HCL INFOSYSTEMS LIMITED
Sector XI,@E4,5,6, Nodia-201 301.
User's
manual
Notebook PC
User's Guide
Preface
The information in this document is subject to change without prior
notice in order to improve reliability, design and function and does not
represent a commitment on the part of the manufacturer. In no event
will the manufacturer be liable for direct, indirect, special, incidental,
or consequential damages arising out of the use or inability to use the
product or documentation, even if advised of the possibility of such
damages. This document contains proprietary information protected
by copyright. All rights are reserved. No part of this manual may be
reproduced by any mechanical, electronic, or other means in any form
without prior written permission of the manufacturer.
Trademarks
All product names mentioned herein are used for identification
purposes only and may be trademarks and/or registered trademarks
of their respective companies.
Limitation of Liability
While reasonable efforts have been made to ensure the accuracy of
this manual, the manufacturer and distributor assume no liability
resulting from errors or omissions in this manual, or from the use of
the information contained herein.
Using This Manual
This User’s Manual contains general information about the hardware
and software setup, troubleshooting, and technical specifications of
the notebook computer.
Symbols and Conventions
The following conventions and symbols are used in this manual:
When keys are to be pressed at the same time, a plus (+) symbol is
used. For instance, Fn+F7 means holding Fn and F7 keys at the same
time.
When a series of clicking actions is needed in Windows O/S, [ ] and >
symbols are used. For instance, [Start > Settings > Control Panel >
Display] means clicking the Start icon first, then the Settings, then the
Control Panel, then the Display icon.
When you need to make a selection with the touch pad (or mouse),
you will be asked to ’select’ or ‘click’ or ‘double-click’, ‘right-click’ the
item.
Note
Text in this format and symbol means specific instructions,
commentary, sidelights, or any additional information or notes that
you should be aware of.
Text in this format and symbol means that failures to comply with the
given instructions or information could result in damage to your
computer or could cause bodily harm or loss of life.
Warning
NB - MAXWELL
CONTENTS
Chapter 1
Before You Start 1
Chapter 2
Getting To Know The Basics 5
Chapter 3
Battery Power & Power Management 24
Chapter 4
Trouble Shooting 31
Notices
Federal Communications Commission Radio Frequency Interference
Statement
Note...
This equipment generates, uses, and can radiate radio frequency energy and if not
installed and used in accordance with the instruction manual may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
Consult the dealer or an experienced radio TV technician for help.
Notice:
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment. Shielded interface cables and a nonshielded AC
power cord must be used in order to comply with emission limits.
This equipment is to be used with power supply:
65W
There is no internal power supply.
Protecting Your Computer
Avoid Abusive Handling and Adverse Environment
Follow the advice below will help ensure that you get the most out of your
Investment.
Your computer will serve you well if you take good care of it.
Do not expose the computer to direct sunlight or place it near sources
of heat.
oo o
Do not subject it to temperatures below 0 C (32 F) or above 30 C
o
(86 F).
Do not expose the computer to magnetic fields.
Do not expose the computer to moisture or rain.
Do not spill water or liquid on the computer.
Do not subject the computer to adverse shock and vibration.
Do not expose the computer to dust and dirt.
Do not place objects on top of the computer to avoid damaging the
computer.
Do not place the computer on rocky surfaces. Here are some ways of
taking care of your AC adapter.
Do not connect the adapter to any devices other than your computer.
Do not let water get into the adapter.
Do not block the ventilation airway of the adapter.
Keep the adapter in a cool and ventilated place.
Do not step on the power cord or place heavy objects on top of it.
1
2
Chapter - 1
Before You Start
Carefully tuck away the power cord and any cables away from
pedestrian traffic.
When unplugging the power cord, do not pull on the cord itself but pull
on the plug.
Keep the adapter away from children.
The total ampere ratings of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extension
cord.
The total current rating of all equipment plugged into a single wall
outlet should not exceed the fuse rating.
Do not connect other AC adapter to your notebook. Connect the one
which it is supplied with.
When cleaning the computer, observe these steps:
Power off the computer and remove the battery pack.
Disconnect the AC adapter.
Use a soft cloth dampened with water. Do not use liquid or aerosol
cleaners.
Contact your dealer or see your service technician if any of the
following occurs:
Computer has been dropped or the body has been damaged.
Liquid has been spilled into the product.
The computer does not operate normally.
Cleaning the Ventilation Grills:
It is suggested that you clean the ventilation grills regularly to maintain
optimal thermal regulation of the notebook. To do this, you may use a
soft brush or a vacuum cleaner (with appropriate head adapter) to
remove the dust buildup on the ventilation grills.
Things You Must Remember Before Working On
Your Computer
Let Your Computer Acclimate Itself
Your notebook can easily stand temperature extremes but it doesn’t
like rapid changes in temperature, like going from the cold outdoors to
a warm office.
Rapid changes in temperature can cause water droplets to condense
inside your case, threatening to damage the electronic parts inside.
After receiving your notebook when it’s hot or cold outside, try not to
power up the computer immediately, let the computer adjust to the
room temperature gradually at least for three to four hours.
If your system arrives in cold weather, do not apply power to the computer or monitor
until they have been allowed to come to room temperature.
Find a suitable place for your computer that’s not too hot, too cold, too
dark, or too bright. Glare can make it hard to read the screen.
Try to avoid the computer components from being destroyed if
it is over heated, so try to allow plenty of room for air to circulate
around the case.
Do not block the ventilation opening.
Do not place your computer in direct sunlight.
Heat, Cold, Humidity, And Glare
3 4
Warning
Suitable Place To Work
Your computer will run well wherever you’re comfortable but extremes
of temperature and humidity can be challenging to your system’s
parts. There are some things you can tolerate that the computer can’t
– things like static electricity, dust, water, steam and oil. In case you
decide to pull over for roadside computing, try to choose a clean,
comfortable work area for your system. If you are running your system
for the first time on battery power, remove the battery from the
package, install it into the system and recharge the battery to fully
prepare for service.
5 6
Performance Features
High Performance Processor with Alviso Chipset
The notebook PC is equipped with a powerful Mobile Intel Pentium M
or Celeron M processor. Together with the latest Alviso chipset and
technologies, the system offers very advanced PC performances.
Advanced Graphic Engine
The Intel Integrated GMA900 Extreme3 video processor gives
excellent graphic performance. The advanced graphic chip also
incorporates a hardware-based motion-compensation engine, which
gives you smooth MPEG video playback. 3D graphics capability also
adds realism to PC games.
LCD Display
The computer is equipped with a wide 14-inch TFT high-resolution
display panel for clear text and brilliant colors.
Serial ATA Hard Disk Drive Support
The serial ATA bus offers higher data throughput than the traditional
parallel ATA bus. The hard disk drive also supports 5400 RPM. The
system achieves excellent hard drive performance.
ExpressCard (New Card) Technology
ExpressCard (New Card) is the next-generation of the PC Card
standard. The bus interface is based on the two standards: PCI
Express for high-performance I/O and USB2.0 for variety of devices.
The card slot is compatible with both 34-mm and 54-mm type cards.
Chapter - 2
Getting To Know The Basics
Expandability
The system offers upgradeable hard disk drive and 2 DDR II SDRAM
sockets for expansion, allowing the user to easily increase the
storage and system capacities as the need arises.
Built-in Multiple Card Reader
There is built-in 4-in-1 card reader to access many of the portable
media formats (SD Card, MS Card, MMC Card, and MS-Pro Card).
Ethernet Port
The system provides built-in Ethernet network adapter for high
bandwidth network connection.
Firewire (IEEE1394 / 1394a) and USB2.0 ports
In addition to a full array of built-in I/O ports, the computer offers
IEEE1394 for ultra high-speed connection to high bandwidth digital
video devices and USB2.0 ports to connect to any USB-based
peripheral devices.
Wireless LAN (optional)
The internal Wireless LAN module allows your notebook to connect
wirelessly to other 802.11-enabled systems, devices, or network.
7
8
System At A Glance
Top View
1. LCD Display
The panel is where the system content is displayed.
2. Keyboard
The keyboard is used to enter data. It has an embedded numeric
keypad and cursor control keys. (See Keyboard Section for details.)
3. Touch Pad
The touch pad is a built-in pointing device with functions similar to a
mouse.
4. Built-in Microphone
The built-in microphone records sound.
5. Power / Suspend Button
The power/suspend button turns the notebook on and off and it also
acts as a system suspend key. Press momentarily to turn on the
system. Press and hold for at least 4 seconds to turn off the system.
How this key behaves can be defined in [Start > Settings > Control
Panel > Power Options > Advanced] menu. Press the power /
suspend button again to return from the suspend mode.
6. Silent Mode Button
Pressing the key enables the system to lower its power usage;
therefore the fan speed is reduced to achieve lowest operating noise.
7. Internet Explorer Quick Key
Pressing the button launches Internet Explorer in Windows.
8. LED Status Indicator
The LED Status indicators reveal the status of these functions:
Numeric keypad, cap lock, scroll lock, WLAN module enabling and
disabling and also the ODD, HDD activities. (See the LED Status
Indicator Section for details.) The LED Status indicators also reveal
the status of the system power state and battery-charging state. See
the LED Status Indicator Section for details.
9
10
Front and Rear Views
Do not place any heavy objects on the top of notebook. This may damage the display
1. Microphone/Audio Line-in Jack
The microphone/Audio Line-in jack (3.5-mm diameter) is where you
connect a microphone or an external audio input source such as a CD
Player..
2. Stereo Headphone / SPDIF-out Jack
The stereo headphone jack (3.5-mm diameter) is where you connect
the headphones or external speakers. Alternatively, you may connect
the SPDIF output to an external DTS, AC3, or PCM sound processor /
decoder in your home stereo system.
3. Wireless On/Off Switch
Use the Switch to disable or enable the Wireless function.
4. Kensington Lock Key Hole
A Kensington-type security lock latches to this keyhole for anti-theft
purpose.
Warning
5. Battery Pack
The battery pack is a built-in power source for the notebook.
6. External VGA Port
The VGA video output port is for connecting the external LCD
monitor or projector.
7. Ethernet / LAN Port
The port connects to a network hub via the RJ-45 cable and also
conforms to 10/100Base-TX transmission protocol.
8. Power Jack (DC-in)
The DC-out jack of the AC Adapter connects here and powers the
computer.
11 12
Side Views
Do not place any heavy objects on the top of notebook. This may damage the display
1. USB2.0 Port (x3)
The Universal Serial Bus (USB2.0-compliant) port allows you to
connect a wide variety of devices to your computer at a rate of up to
480 Mbps. This port conforms to the latest USB2.0 plug-and-play
standards.
2. 4-in-1 Card Reader
The 4-in-1 Card Reader supports SD Card, MMC Card, and MS Card.
3. Optical Drive and Disk Eject Button and Manual Eject Key Hole
If your computer comes with the Combo drive, DVD-RW, DVD+RW,
or DVD-Dual drive, you may save data onto a CD-R / CD-RW or DVD
RW disc. Press the eject button to eject the disk tray. The manual eject
keyhole allows you to manually eject a jammed disk.
Warning
4. Modem Port
This is where you plug the phone jack (RJ-11) for fax/modem
functions.
5. Ventilation Grill
The fan grill is where air is exchanged to dissipate the internal heat.
Do not block this airway completely.
6. TV (S-Video) Port
The S-Video port permits you to redirect the screen output to a
television set or any analog video playback device. This TV Port is
copyright protected; when DVD movie is played, the output is
scrambled to prevent analog recording.
7. Firewire / IEEE1394 / 1394a Port
This is a high-speed serial data port. You may connect any Fire-wireready device to this port.
8. ExpressCard (New Card) Slot
The slot is where Express Card (Type 54) is inserted. ExpressCard
Type 54 allows insertion of 54mm and 34mm cards. ExpressCard
integrates both the PCI-Express bus technology and USB2.0
standards.
13 14
Bottom View
1. Battery Pack and Battery Latch
The battery pack is a built-in power source for the notebook. Slide the
battery latch to release the battery pack.
2. Built-in Stereo Speakers
The built-in speakers output the sound in stereo.
3. System Device Cover
The system’s processor with cooler assembly, Wireless LAN module,
HDD and DDR memory module are located under the case cover. The
system memory and hard disk drive can be upgraded to a larger
capacity.
4. Ventilation Grill
The fan grill is where air is exchanged to dissipate the internal heat.
Do not block this airway completely.
Do not block the Fan Grill outlet. Place the machine on hard surface only. The bottom
case may get very hot.
Warning
4
LED Status Indicator
The LED Status Indicator displays the operating status of your
notebook. When a certain function is enabled, an LED will light up.
The following section describes its indication.
System & Power Status Indicators
Green light indicates the system is ON.
Green light indicates the WLAN module is
active.
Blinking green light indicates the notebook is in
suspend mode.
Green light blink 5 times and then it glows
persistently under normal windows operation
which indicates the silent mode.
Blinking orange light indicates the battery is
being charged.
Blinking red light indicates the battery power is
low when the system is turned ON.
Persistent green light indicates the battery is
Full.
Green light indicates the hard drive and/or
optical drive is being accessed.
Green light indicates the numeric keypad is
activated.
Green light indicates the cap-lock is activated.
Green light indicates the scroll-lock is
activated.
15 16
AC Adapter
1. DC-out Connector
The DC-out connector docks to the power jack (DC-in) on the
computer.
2. Adapter
The adapter converts alternating current into constant DC voltage for
the computer.
3. AC Plug
The AC plug plugs to the AC wall outlet.
Make sure you are using a standard 3-prong AC wall socket with a ground pin. If not,
you may feel a slight tingling sensation on any of the computer’s metal parts such as the
I/O ports. This is caused by leakage current when the AC adapter is not properly
grounded (via the ground pin). However, the amount of leakage current is within the
safety regulation and is not harmful to human body.
LED Graphic
Symbol
Indication
Warning
17 18
Keyboard Features
Function Keys (Quick Keys)
Fn+F1 Enters Suspend Mode.
Fn + F3 Turns of the battery warning
beep off or on.
Fn + F4 Changes Display Mode:
LCD-only, CRT-only and
LCD&CRT.
Fn + F5 Turns Speaker Volume up.
Fn + F6 Turns Speaker Volume down.
Fn + F7 Increases Display Brightness.
Fn + F8 Decreases Display Brightness.
Fn+Num Lk Enables the embedded keypad
to work in numeric mode. The
keys act like numeric keypads in
a calculator. Use this mode when
you need to do a lot of numeric
data entry. An alternative would
be to connect an external
numeric keypad.
Fn + Scr Lk Press the Scroll Lock key and
then press á or â to move one
line up or down.
For various system controls, press the Fn (Function) key and the Fx
key simultaneously.
Graphic
Symbol
System Contror
Action
Windows Keys
Your keyboard also has two Windows keys:
Start Key
This key allows you to pull up the Windows Start Menu at
the bottom of the taskbar.
Application Menu Key
This key brings up the popup menu for the application, similar to a
click of the right mouse button.
Embedded Numeric Keypad
Press Fn+NumLk to enable the embedded numeric keypad. The
numbers are printed in upper right corner of a key, in a color different
from the alphabets. This key pad is completewith arithmetic operators
(+, -, * , /).
Press Fn+NumLk to revert to normal character keys.
Scrl
Lk
19 20
Touch Pad
The built-in touch pad, which is a PS/2-compatible pointing device,
senses movement on its surface. As you move your fingertip on the
surface of the pad, the cursor responds accordingly.
The following items teach you how to use the touch pad:
Move your finger across the touch pad to move the cursor.
Press buttons to select or execute functions. These two buttons are
similar to the left and right buttons on a mouse. Tapping on the touch
pad twice produces is similar to clicking the left button of a mouse.
Function
Left Button Right
Button
Equivalent Tapping Action
Execution
Click twice
quickly
Tap twice (at the same speed as
double-clicking
the mouse button)
Selection Click once Tap once
Drag Click and hold
to drag the
cursor
Tap twice quickly and on the
second tap hold finger to the touch
pad to drag the cursor
Access
Context Menu
Click once Tap twice quickly and on the
second tap hold finger to the touch
pad to drag the cursor
Move One
Page Up or
Down
Tips on Using the Touch Pad:
The double-click speed is timed. If you double-click too slowly, your
notebook responds as if you single-clicked twice.
Keep your fingers dry and clean when using the touch pad. Also keep
the surface of touch pad clean and dry to prolong its life.
The touch pad is sensitive to finger movements. Hence, the lighter the
touch, the better the response. Heavy touch does not produce better
response.
Graphic Subsystem
Your computer uses a high performance 14-inch active matrix TFT
panel with high resolution and multi-million colors for comfortable
viewing. The Intel integrated GMA900 Extreme3 video graphics
accelerator, which is Microsoft DirectX 9 compatible, performs
graphic rendering at a lighting-fast speed.
Adjusting the Display Brightness
The notebook uses special key combinations, called hot keys, to
control brightness. Press Fn+F7 to increase the brightness. Press
Fn+F8 to decrease the brightness.
Note
To maximize your battery operating time, set the brightness to the
lowest comfortable setting, so that the internal backlight uses less
power.
21 22
Extending the Life of the TFT Display Device
Observe the following guidelines to maximize the life of the backlight
in the display.
Set the brightness to the lowest comfortable setting (Fn+F8).
When working at your desk, connect your notebook to an external
monitor and disable the internal display Fn+ F4. Do not disable the
suspend time-outs.
If you are using AC power and have no external monitor attached,
change to suspend mode when not in use.
Opening and Closing the Display Panel
To open the display, simply lift up the lid. Then tilt it to a comfortable
viewing position. To close the display cover, fold it down gently.
To avoid damaging the display, do not slam it when closing. Do not place any object
on top of the computer when the display is closed.
Warning
Audio Subsystem
Your computer’s audio subsystem is Sound Blaster Pro-compatible.
Adjusting the Volume Manually
To increase the volume, press Fn+F5.
To decrease the volume, press Fn+F6.
Adjusting the Audio Volume in Windows
Click the speaker symbol in the task tray in Windows.
Drag the volume control bar up or down to adjust the volume.
To temporarily silence the speaker without changing the volume
setting, click Mute.
Voice Recording
You will need to plug-in an external microphone to the
microphone connector to record sound.
Modem
Your computer comes with a 56K V.92 internal fax/modem and a
phone jack (RJ-11), which is located on the left side of your computer.
Use a telephone cable to connect the computer to the telephone wall
outlet.
Connecting the Modem
Plug one end of the phone line into the modem port located on the rear
side of the computer. (For EMI compliance, you need to clip the
included EMI CORE to the phone line.)
Plug the other end of the line into the analog phone wall outlet.
Depending on where your computer is used, you may need to change
the country setting in the modem. Correct setting will allow you to
maintain a stable connection in a country where its
telecommunication system may be different to others.
23 24
Ethernet
Your computer is equipped with a 10/100Base-TX Fast Ethernet
network adapter. Connect the active LAN cable to the RJ-45 LAN port
located on the left side of the computer. This allows you to access and
transmit data in the local area network.
Connecting to the Network
Use Unshielded Twisted Pair (UTP) Ethernet cable only.
Insert one end of the UTP cable into the network connector until the
connector snaps securely into the receptacle.
Either connect the other end of the cable to an RJ-45 jack wall outlet or
to an RJ-45 port on a UTP concentrator or hub in the network.
Cabling Restriction for Networks
The following restrictions should be observed for 100BASE-TX
networks:
The maximum cable run length is 100 meters(m) (328 feet[ft]).
For 100-Mbps operations, use Category 5 wiring and connections.
Note
Consult Windows manual and / or Novell Netware user’s guide for the
software installation, configuration, operation of the network.
In this chapter, you will learn how to operate your notebook on battery
power, how to handle and maintain the battery pack, and learn about
the system’s power saving features. TFT display, central processor,
hard disk drive are the major hardware subsystems that consume the
most power. Power management deals how these key components
should behave to conserve power. For example, you can have the
system turn off its display after 2 minutes of inactivity to save power.
Efficient power management can help you work longer sessions
before having to recharge the battery.
The Battery Pack
Lithium-Ion Battery
Your notebook uses a six-cell or nine-cell Lithium-Ion battery pack
that provides power when you don’t have access to an AC outlet.
Note
It is necessary that you charge the battery pack for at least 6 hours
before using it for the first time.
In the Standby Suspend mode, a fully charged battery loses its power
in roughly 1/2 day or less. When not being used, the battery’s power
will deplete in 1-2 month.
Chapter - 3
Battery Power &
Power Management
25 26
Battery Low-Power Warning
Low Battery Warning
Low battery condition occurs when battery power is reduced to 6%.
The red battery status LED indicator blinks and the system beeps
once every 16 seconds or so.
Very Low Battery Warning
Very Low battery condition occurs at 3 % power remaining. The red
battery status LED indicator blinks and the system beeps at 4-second
interval. When the notebook warns you of its low battery condition,
you will have about 3-5 minutes to save your current work.
Do not expose battery packs to temperatures below 0 degree Celsius (32 degree F)
or above 60 degree C (140F). This may adversely affect the battery pack.
Note
Press Fn+F3 to turn off the battery warning beep.
Warning
Installing and Removing the Battery Pack
To Remove the Battery Pack:
Place the notebook bottom-side up on a flat and secured surface.
Push the latch and pull the battery’s hard case away from the
notebook.
27 28
To Install the Battery Pack:
Place the notebook bottom-side up on a flat and secured surface.
Carefully insert the battery pack into the battery compartment of the
notebook.
Charging the Battery and Charging Time
To charge the battery, while the battery pack is in the notebook, plug
the AC adapter into the notebook and an electrical outlet. The
charging time is approximately 4-6 hours when the notebook is turned
off and approximately 6-10 hours when the notebook is turned on.
When the battery is fully charged, the battery charge indicator
becomes green.
Note
If system runs at heavy loading or in a high temperature environment,
the battery may not be fully charged. You need to continue to charge it
with the AC adapter plugged in until the charging LED turns green.
Checking the Battery Level
You can check the remaining battery power in the Windows battery
status indicator, which is located at the lower right-hand corner of the
task bar. (If you do not see a battery or AC-in icon on the task tray, go to
Power Options Properties box and click on the Advanced tab. Check
off ``Always show icon on the task bar``.)
Alternatively, you can access the power meter by clicking the Power
Options icon in the Windows Control Panel.
Prolonging the Battery’s Life and Usage Cycles
There are ways you can do to prolong the use of battery.
Use the AC adapter wherever AC wall outlet is available. This will
ensure uninterrupted computing.
Purchase additional battery pack.
Store the battery pack in room temperature. Higher temperature
tends to deplete the battery’s power faster.
Make good use of the power management function. Save To Disk
(Hibernate) saves the most energy by storing current system contents
in a hard disk space reserved for this function.
The life expectancy of the battery is approximately 300 recharges.
See the notices section in the beginning of the user manual on how to
care for the battery pack.
Note
Read Section Protecting Your Notebook in the beginning of this
manual for tips about how to maintain the battery pack.
29 30
Note
To achieve optimal battery performance, you may need to do a battery
calibration at a 3-month interval. To do this:
Fully charge the battery.
Then discharge the battery by entering the BIOS setup screen. (Press
F2 key as soon as you turn on the computer. And let it remain at the
setup screen until the battery runs out.
Fully charge the battery again.
Using Windows Power Options
Windows Power Management provides basic power saving features.
In the Windows Power Options Properties [Start > Settings > Control
Panel > Power Options] dialogue box, you may enter time-out values
for display and hard disk drive. Windows power manager saves
power by turning off hard drive after 1 minute of inactivity, for example.
Windows’ Power Schemes
The power management control panel in Windows XP, known as
Power Schemes, is designed to provide the user with an easy-to-use
interface. The Power Schemes tab can be found in the Power
Options Properties panel that is accessible via the control panel
window. Schemes are easy to understand, based on notebook usage
scenarios, and control not only processor power usage but other
system peripherals as well. Go to [Start > Settings > Control Panel]
and double-click the Power Options icon.
Always on mode puts the processor into maximum performance
mode, which provides no power saving. The other schemes control
processor performance based on demand. For example, Max Battery
mode lowers the processor’s speed and voltage to conserve power as
much as possible.
Suspend Mode
Standby Suspend
The system automatically enters this mode after a period of inactivity,
which is set in the Power Schemes dialog box. In Standby mode,
hardware devices, such as display panel and hard disk, are turned off
to conserve energy.
Hibernate Suspend
In this mode, all system data are saved in the hard disk before
powering down. When this mode is activated, all system state and
contents are saved to the hard disk drive after a period of inactivity
defined by the user. No power or very little power is drawn from the
battery module under this mode. However, depending on how much
RAM that have been installed on your computer, the amount of time
the system requires to restore all its previous contents can range from
5 to 20 seconds. For Windows 2000 / XP users, hibernation is handled
by the operating system; therefore, no special disk partition or disk file
is necessary. If you wish to activate Hibernate mode, you need enable
Hibernate Support in the Hibernate tab of the Power Options menu.
31 32
Your computer has been fully tested and complies with the system
specifications before shipping. However, incorrect operations and/or
mishandling may cause problems. This chapter provides a reference
for identifying and correcting common hardware and software
problems that you may encounter When you encounter a problem,
you should first try to go through the recommendations in this chapter.
Instead of returning the computer and waiting for repair, you may
easily solve the problems by considering the following scenarios and
possible solutions. If the error continues, contact your reseller for
service information.
Before taking further actions, consider the following
suggestions:
Check to see if the problem persists when all the external devices are
removed.
Check to see that the green light indicator on the AC adapter is lit.
Check to see the power cord is properly plugged to the wall outlet and
to the computer.
Check to see the power indicator of the computer is on.
Check to see if your keyboard is operational by pressing and holding
any key.
Check for any incorrect or loose cable connections. Make sure the
latches on the connectors latch securely on to the receptor end.
Chapter - 4
Trouble Shooting
Be sure all the device drivers are installed properly. For example,
without the audio driver properly installed, the speakers and
microphone will not work.
If external devices such as USB camera, scanner, printer do not
function correctly when connected to the system, it is usually the
device’s own problem. Consult the device’s manufacturer first.
Some software programs, which have not gone through rigorous
coding and testing, may cause problems during your routine use.
Consult the software vendor for problem solving.
Legacy peripheral are not plug-and-play capable. You need to restart
the system with these devices powered up and connected first.
Be sure the Quick Key Lockout Switch on the bottom of the computer
is not engaged; otherwise the quick keys will not work.
Audio Problems
No speaker output -
Software volume control is turned down in Microsoft Sound System or
is muted. Double-click the speaker icon on the lower right corner of
the taskbar to see if the speaker has been muted or turned down all
the way.
Most audio problems are software-related. If your computer worked
before, chances are software may have been set incorrectly.
Go to [Start > Settings > Control Panel] and double-click the Sounds
and Audio Devices icon. In the Audio page, make sure that Realtek
HD Audio is the default playback device.
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Sound cannot be recorded -
Double-click the speaker icon on the lower right corner of the taskbar
to see if the microphone has been muted.
Click Options and select Properties.
Select Recording and click the OK button.
After Click OK button, the recording volume control panel will appear.
Go to [Start > Settings > Control Panel] and double-click the
Multimedia icon (or Sounds and Audio Devices icon). In the Volume or
Audio page, make sure that Realtek HD Audio is the default recording
device.
Hard Disk Problems
The hard disk drive does not work or is not recognizable -
If you had just performed a hard disk upgrade, make sure the hard
drive connector is not loose and the hard disk drive is also correctly
seated. Remove it and reinsert it firmly, and restart your PC.
The new HDD may need to be partitioned and reformatted. O/S and
drivers will need to be re-installed as well.
Check the hard disk indicator LED. When you access a file, the LED
lamp should light up momentarily.
The new HDD may be defective or is not compatible.
If your computer has been subjected to static electricity or physical
shock, you may have damaged the disk drive.
The hard drive is making abnormal whining noises -
You should back up your files as soon as possible.
Make sure the source of noise is indeed from the hard drive and not
the fan or other devices.
The hard disk drive has reached its capacity -
Run Disk Cleanup utility in Windows. [Start > All Programs >
Accessories > System Tools > Disk Cleanup] The system will prompt
you for what to do.
Archive files or programs that you had no longer used by moving them
to an alternative storage medium (floppy disk, optical record-able
disk, etc.) or uninstall programs that no longer use.
Many browsers store files in the hard drive as a cache to speed up the
performance. Check the program’s Online Help for instructions on
decreasing the cache size or on removing temporary Internet files.
Empty the Recycle Bin to create more disk space. When you delete
files, Windows saves them to the Recycle Bin.
The hard disk takes longer to read a file -
If you have been using the drive for a period, the files may be
fragmented. Go to [Start > Programs > Accessories > System Tools >
Disk Defragmenter] to perform a disk defragmentation. This operation
may take a while.
Interrupt requests or problems with other hardware devices may have
occupied the CPU and therefore slows down the system
performance.
The files are corrupted -
Run the Error-checking utility in Windows to check the HDD. Double-
click My Computer. Right-click C: and select Properties. Click Check
Now in Error-checking in Tools.
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Optical Drive Problems
The optical drive does not work -
Try rebooting the system.
The disk is damaged or files are not readable.
After you have inserted a CD-ROM disk, it may take a moment before
you can access its content.
The drive dose not read any disks -
The CD may not be properly seated in the tray. Make sure the disk is
firmly seated onto the spindle.
The disk is damaged or not readable.
The disk cannot be ejected -
Normally, it takes a few seconds to eject the disk.
If the disk cannot be ejected, it may be mechanically jammed.
Straighten out a paper clip and insert it to a tiny hole next to the eject
button. This should reject the disk tray. If not, return the unit for repair.
Do not forcefully pull on the disk tray.
The Combo or DVD RW drive (optional device) cannot record
You need to purchase and install a burner utility program to record
files to a blank media.
Display Problems
The display panel is blank when the system is turned on -
Make sure the computer is not in the Standby or Hibernate suspend
modes. The display is turned off to conserve energy in these modes.
The screen is difficult to read -
The display resolution should at least be set to at least 1024x768 for
optimal viewing.
Go to [Start > Settings > Control Panel] and double-click the Display
icon.
Under the Settings page, set screen resolution to at least 1024x768
and choose at least 256 colors.
The screen flickers -
It is normal if the display flickers a few times during shutting down or
powering up.
Keyboard and Mouse Problems
The built-in touch pad performs erratically -
Make sure there is no excess perspiration or humidity on your hand
when using the touch pad. Keep the surface of the touch pad clean
and dry.
Do not rest your palm or wrist on the surface of the touch pad while
typing or using the touch pad.
The built-in keyboard accepts no input -
If you are connecting an external keyboard to the system, the built-in
keyboard may not work.
Try restarting the system.
The characters on the screen repeat while I type.
You may be holding the keys down too long while you’re typing.
Keep the keyboard clean. Dust and dirt under the keys could cause
them to stick.
Configure the keyboard to wait longer before the auto repeat feature
starts. To adjust this feature, Go to [Start > Settings > Control Panel],
and double-click the Keyboard icon. A dialogue box shows up with the
adjustable settings for the keyboard.
CMOS Battery Problem
A message “CMOS Checksum Failure” displays during the
booting process or the time (clock) resets when booting -
Try to reboot the system.
If the message “CMOS Checksum Failure” appears during the
booting procedure even after rebooting, it may indicate failure of the
CMOS battery. If so, you need to replace the battery. This battery
normally lasts two to five years. The battery is of type CR2032 (3V).
The battery is located under the System Device Cover on the bottom
of the notebook.
Memory Problems
The POST does not show an increased memory capacity when
you have already installed additional memory -
Certain brands of memory module may not be compatible with your
system.
The memory module may not be installed properly.
The memory module may be defective.
The O/S issues an insufficient memory error message during
operation -
This is often a software or Windows-related problem. A program is
draining the memory resources.
Close the application programs you’re not using and restart the
system.
You need to install additional memory module.
Modem Problems
The built-in modem does not respond -
Make sure the modem driver is loaded properly.
Make sure the modem driver is loaded properly.
Go to [Start > Settings > Control Panel > Phone and Modem Options]
and go to Modems tab. Make sure that Motorola SM56 Data Fax
Modem is listed. Otherwise, click the Add button to add the modem
drive, which is located in the factory CD-ROM (or floppy diskette).
Go to [Start > Settings > Control Panel > System] and click Device
Manager button in the Hardware page to check for possible resource
or driver conflict. See Windows on-line help or manual for how to
handle such problems.
Make sure the phone line, which the computer is connected to, is
working.
Never install telephone wiring during a lightning storm. It is
recommended to remove the telephone cable from the Computer
when not in use.
Connection difficulties -
Be sure to disable Call Waiting on the phone line.
Be sure to have the correct country setting where your computer is
used. [Start > Settings > Control Panel > Phone and Modem Options >
Modems > Properties > Advanced] In the Country/Region pull-down
menu, select the appropriate ountry setting.
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Excessive line noise might cause the connection to be dropped. To
check this, put the regular phone handset on the line and placing a
phone call. If you do hear abnormal noise, try to make the modem
connection with a different line or contact your local telephony
company for service.
Make sure the cable connection is firm.
Try a different receiver number and see if the problem persists.
Network Adapter / Ethernet Problems
The Ethernet adapter does not work -
Go to [Start > Settings > Control Panel > System > Hardware > Device
Manager]. Double-click on Network Adapters and check if Realtek
RTL8139/810x Family Fast Ethernet NIC appears as one of the
adapters. If it does not exist, Windows has not detected the Realtek
RTL8139/810x Family Fast Ethernet NIC or the device driver has not
been installed properly. If there is a yellow mark or red-cross on the
network adapter, it may be a device or resource conflict. Replace or
update the device driver from the factory CD-ROM disk or consult
Windows manual on how to solve the resource conflict problem.
Make sure the physical connections on both ends of the cable are
good.
The hub or concentrator may not be working properly. Check to see if
other workstations connected to the same hub or concentrator is
working.
The Ethernet adapter does not appear to operate in the 100Mbps
transmission mode -
Make sure the hub you are using supports 100Mbps operation.
Make sure that your RJ-45 cable meets the 100Base-TX
requirements.
Make sure the Ethernet cable is connected to the hub socket that
supports 100Base-TX mode. The hub may have both 10Base-TX and
100Base-T sockets.
Performance Problems
The computer becomes hot -
0
In a 35 C environment, the certain areas of the computer’s back case
are expected to reach 50 degrees.
Make sure the air vents are not blocked.
If the fan does not seem to be working at high temperature (50
degrees Celsius and up), contact the service center.
Certain programs that are processor-intensive may increase the
computer temperature to a degree where the computer automatically
slows down its CPU clock to protect itself from thermal damage.
The program appears stopped or runs very slowly -
Press CTRL+ALT+DEL to see if an application is still responding.
Restart the computer.
This may be normal for Windows when it is processing other CPU-
intensive programs in the background or when the system is
accessing slow-speed devices such the floppy disk drive.
You may be running too many applications. Try to close some
applications or increase system memory for higher performance.
The processor may have been overheated due to the system’s
inability to regulate its internal heat. Make sure the computer’s
ventilation grills are not blocked.
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Firewire (IEEE1394) and USB2.0 Problems
The USB device does not work -
Windows NT 4.0 does not support USB protocols.
Check the settings in the Windows Control Panel.
Make sure you have installed the necessary device drivers.
Contact the device vendor for additional support.
The IEEE1394 port does not work -
Go to [Start > Settings > Control Panel > System > Hardware >
Device Manager]. You should see an entry which reads “Texas
Instrument OHCI Compliant IEEE 1394 Host Controllers”. If it does
not exist, Windows has not detected the host controller or the device
driver has not been installed properly. If there is a yellow mark or redcross on the 1394 host controller, it may be a device or resource
conflict. Replace or update the device driver from the factory CDROM disk or consult Windows manual on how to solve the resource
conflict problem.
Make sure the cable is fully connected.
Make sure you have installed the necessary device drivers.
Contact the device vendor for additional support.
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