HBF Hickory Business Furniture User Manual

G E N E R A L I N F O R M A T I O N

L I S T P R I C E S E F F E C T I V E

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G E N E R A L

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GENERAL INFORMATION | TABLE OF CONTENTS

Mailing Address:	Shipping Address:		Contact:		Order Processing:
HBF	HBF		Phone: 1.855.HBF.2020		Phone: 1.855.HBF.2020
PO Box 8	900 - 12th Street Drive NW			828.328.2064		828.328.2064
Hickory NC 28603-0008	Hickory NC 28601-4763		Fax:	828.485.2690	Fax:	828.485.2690
			Info:	[e-mail]		[e-mail]
				www.hbf.com
General Information		PAGE
ANSI/BIFMA e3-2014e Furniture Sustainability Standard - LEVEL..................		11
Changes and Cancellations..............................................................................................		2
Damaged, Over, Short Merchandise.............................................................................		3
Deposits.............................................................................................................................		2
Engineering......................................................................................................................		12
Entire Agreement.............................................................................................................		2
Environmental................................................................................................................		11
Finishes: Custom Wood Finishes................................................................................		13
Finishes: Standard Wood Finishes...............................................................................		13
Force Majeure.................................................................................................................		10
General.............................................................................................................................		10
Governing Law, Venue & Waiver of Jury Trial........................................................		10
Insurance............................................................................................................................		3
Limitation of Liability....................................................................................................		10
Limited Warranty: Exceptions: 2 Years......................................................................		14
Limited Warranty: Exceptions: 3 Years......................................................................		14
Limited Warranty: Exceptions: 5 Years......................................................................		14
Limited Warranty: Exclusions: Warranty does not apply to:..................................		14
Limited Warranty: Exclusions: Warranty does not cover:.......................................		14
Limited Warranty: Exceptions: Warranty Provides Exclusive Remedies.............		15
No other Contract Provisions......................................................................................		10
Order Entry.......................................................................................................................		2
Packaging ..........................................................................................................................		3
Payment Terms.................................................................................................................		2
Performance Testing......................................................................................................		12
Pricing.................................................................................................................................		2
Quick Ship Program........................................................................................................		4
Recycled Materials..........................................................................................................		11
Return of Merchandise/Claims & Allowances............................................................		3
SCS Indoor Advantage™ Gold...................................................................................		11
Shipments..........................................................................................................................		3
Storage by HBF..............................................................................................................		10
Storage by Owner...........................................................................................................		10
Submitting Purchase Orders...........................................................................................		2
Warranty...........................................................................................................................		14
Wood Species..................................................................................................................		13

1	January 2021

GENERAL INFORMATION | TERMS AND CONDITIONS OF SALE

These Terms and Conditions apply to all quotations, orders, and contracts for

Hickory Business Furniture, LLC (“HBF”) furniture products (“Products”)

Entire Agreement	Our sale to you is limited to and expressly made conditional on your assent to the published Terms
	and Conditions of Sale, all of which form a part of our acknowledgment and which supersede and reject all
	prior writings, representations, negotiations with respect hereto, and any conflicting terms and conditions of
	yours, whether or not the acknowledgment is signed by you. Your acceptance of the HBF products described
	on the face of the acknowledgment or payment therefore operates as acceptance by you of our Terms and
	Conditions of Sale.
Order Entry	To expedite order entry and to ensure proper service:
	Email orders:
	[e-mail]
	Fax orders:
	828.485.2690
	Mail orders:
	HBF, PO Box 8, Hickory, NC 28603-0008
	All orders faxed or emailed and then mailed to HBF must be marked “Confirmation.” HBF will not be
	responsible for duplicate orders if purchase orders are left unmarked.
	Your order will be considered to be an offer by you to purchase the products described on that order until it
	is accepted and acknowledged in writing by us. Unless we receive a communication from you concerning our
	acknowledgement, we will schedule production of your order by the end of the business day following the day
	we provide you our acknowledgment.
Submitting Purchase Orders	Please provide complete customer contact information including, but not limited to, email address, bill to/ship
	to information, contact name and telephone number, project specifier and product information.
Pricing	Prices for the products described in our acknowledgment shall be from our current and applicable published
	price list, as in effect at the time we acknowledge your order, less the discounts listed on our acknowledgment.
	However, if any order requests a delivery date more than one hundred twenty (120) days from the date of the
	order, then the applicable price list will be the current price list on the date of shipment.
Payment Terms	Payment terms are net thirty (30) days from the date of our invoice. If credit has not been established, full
	payment must accompany your order. We accept MasterCard, VISA and American Express.
	We reserve the right at any time to require you to provide us with reasonable assurances for due payment
	for the products, and we may suspend any further performance of your order until you provide reasonable
	assurances of payment satisfactory to us.
Deposits	HBF reserves the right, at our sole discretion, to require you to submit a deposit with your order. The required
	amount of your deposit, if any, will be listed on our acknowledgment. All deposits become non-refundable once
	we begin production of the applicable order.
Changes & Cancellations	Prices published are List prices. HBF reserves the right to adjust prices, specifications, and materials
	without prior notification. HBF will not enter orders with incomplete information.

2	January 2021

GENERAL INFORMATION | TERMS AND CONDITIONS OF SALE

These Terms and Conditions apply to all quotations, orders, and contracts for

Hickory Business Furniture, LLC (“HBF”) furniture products (“Products”)

Return of Merchandise	Products may be returned only with our prior written consent and shipping instructions. You must pre-pay all
Claims & Allowances	related transportation costs. Authorized returns are subject to a minimum 35% restocking charge. Returned
	products must be received in the original carton and in new condition. Damaged or used products may be
	subject to an additional or full charge.
	No credit or allowance will be given for any repairs to damaged or defective Products unless we give you
	written permission to make the repairs. We reserve the right to have any product returned (freight charges
	prepaid) to our factory for inspection. If your claim is justified, we will refund your freight costs and repair or
	replace the damaged product at our expense and subject to the HBF Limited Warranty.
Damaged, Over, Short	HBF is not liable for damages that occur during transit, concealed damages, or damages from storage or
Merchandise	installation. HBF is FOB; the carrier assumes all responsibility upon acceptance of the product. It is the
	customer/receiver’s responsibility to inspect all products upon receipt. Any visible damage to a carton requires
	that a written exception be noted on the delivery receipt. An immediate inspection should be requested of the
	carrier if any products are damaged. Please hold on to cartons and packing materials if carrier inspection is needed.
	NOTE: If concealed damage is discovered, it must be reported to the carrier and HBF immediately. Failure
	to notify carrier and HBF immediately shall constitute an acceptance of the products as received. Upon arrival
	of the product, examine the delivery receipt to ensure address is correct, piece count is correct and correct
	products are received.
	Examine all cartons for the following:
	•	Crushed corners, ends, or sides
	•	Holes
	•	Rips
	•	Dents
	•	Water stains or damage
	•	Missing cartons
	Before HBF files a claim with the carrier on your behalf, you will need to provide the following:
	•	A copy of the signed delivery receipt with exceptions notated
	•	A copy of the carrier’s inspection report
	•	Any photographs of the cartons and products.
	In the event of overage or shortage, regardless of carrier, you shall not accept the shipment until such overage
	or shortage is noted on both the bill of lading and the freight bill. In the case of an overage or shortage on our
	truck, you shall notify our factory immediately.
Packaging	HBF uses 60%-70% post-consumer content recycled corrugated and 100% recyclable stretch wrapping and/or
	plastic bags. Pricing includes cartoning of all products.
Shipments	HBF will determine routing. Refer to our Guaranteed Freight Program, as in effect at the time of our
	acknowledgment, for details on our optional guaranteed freight program.
	A $25.00 charge will be added to your invoice for prepaid freight requests when not using our Guaranteed
	Freight Program. Requests for specific carriers are subject to our approval. We will not drop-ship to an
	end-user customer without that customer’s prior approval. We reserve the right to split-ship orders.
Insurance	HBF carries the following insurance:
	• Worker’s Compensation Insurance (or its equivalent) in accordance with the requirements of applicable law.
	• Employer’s Liability Insurance – $1,000,000 policy limit.
	• Motor Vehicle Liability Insurance – $1,000,000 combined single limit.
	• Commercial General Liability Insurance (including products, completed operations, and contractual
		liability) – $1,000,000 per occurrence of bodily injury and property damage; $1,000,000 per occurrence of
		personal and advertising injury; $2,000,000 annual general aggregate; and $4,000,000 products and completed
		operations annual aggregate.

3	January 2021

QUICK SHIP PROGRAM

GUEST SEATING

Andaz	Andaz	Brentwood	Carlyle
Ash	Ash, Upholstered	Ash, Upholstered	Ash, Upholstered
Polished Chrome	Polished Chrome	HGB294-011	HGT115-081
HGQ115-211	HGQ115-221

Corfino	Gubi Beetle	November
Open Arm	Black Powder Coat	Ash, Armless
Satin Pewter	HGG217-011	HGN113-101
HGE214-201

4	January 2021