HBF Hickory Business Furniture User Manual

GENERAL INFORMATION

LIST PRICES EFFECTIVE

APRIL 5, 2021

GENERAL
INFORMATION

2021

general information | table of contents

Mailing Address: Shipping Address: Contact: Order Processing:
HBF HBF Phone: 1.855.HBF.2020 Phone: 1.855.HBF.2020

PO Box 8 900 - 12th Street Drive NW 828.328.2064 828.328.2064
Hickory NC 28603-0008 Hickory NC 28601-4763 Fax: [phone] Fax: [phone]
Info: [e-mail] [e-mail]
www.hbf.com

General Information PAGE

ANSI/BIFMA e3-2014e Furniture Sustainability Standard - LEVEL ................. 11

Changes and Cancellations ............................................................................................. 2

Damaged, Over, Short Merchandise ............................................................................ 3

Deposits ............................................................................................................................. 2

Engineering ..................................................................................................................... 12

Entire Agreement ............................................................................................................. 2

Environmental ................................................................................................................ 11

Finishes: Custom Wood Finishes ................................................................................ 13

Finishes: Standard Wood Finishes .............................................................................. 13

Force Majeure ................................................................................................................. 10

General ............................................................................................................................ 10

Governing Law, Venue & Waiver of Jury Trial ....................................................... 10

Insurance ........................................................................................................................... 3

Limitation of Liability.................................................................................................... 10

Limited Warranty: Exceptions: 2 Years ..................................................................... 14

Limited Warranty: Exceptions: 3 Years ..................................................................... 14

Limited Warranty: Exceptions: 5 Years ..................................................................... 14

Limited Warranty: Exclusions: Warranty does not apply to: .................................. 14

Limited Warranty: Exclusions: Warranty does not cover: ...................................... 14

Limited Warranty: Exceptions: Warranty Provides Exclusive Remedies ............. 15

No other Contract Provisions ..................................................................................... 10

Order Entry ...................................................................................................................... 2

Packaging ......................................................................................................................... 3

Payment Terms ................................................................................................................ 2

Performance Testing ..................................................................................................... 12

Pricing ................................................................................................................................ 2

Quick Ship Program ........................................................................................................ 4

Recycled Materials.......................................................................................................... 11

Return of Merchandise/Claims & Allowances ........................................................... 3

SCS Indoor Advantage™ Gold................................................................................... 11

Shipments .......................................................................................................................... 3

Storage by HBF .............................................................................................................. 10

Storage by Owner .......................................................................................................... 10

Submitting Purchase Orders .......................................................................................... 2

Warranty .......................................................................................................................... 14

Wood Species ................................................................................................................. 13

1 January 2021

general information | terms and conditions of sale

These Terms and Conditions apply to all quotations, orders, and contracts for
Hickory Business Furniture, LLC (“HBF”) furniture products (“Products”)

Entire Agreement Our sale to you is limited to and expressly made conditional on your assent to the published Terms

and Conditions of Sale, all of which form a part of our acknowledgment and which supersede and reject all
prior writings, representations, negotiations with respect hereto, and any conflicting terms and conditions of
yours, whether or not the acknowledgment is signed by you. Your acceptance of the HBF products described
on the face of the acknowledgment or payment therefore operates as acceptance by you of our Terms and
Conditions of Sale.

Order Entry To expedite order entry and to ensure proper service:

Email orders:
[e-mail]

Fax orders:

828.485.2690

Mail orders:
HBF, PO Box 8, Hickory, NC 28603-0008

All orders faxed or emailed and then mailed to HBF must be marked “Confirmation.” HBF will not be
responsible for duplicate orders if purchase orders are left unmarked.

Your order will be considered to be an offer by you to purchase the products described on that order until it
is accepted and acknowledged in writing by us. Unless we receive a communication from you concerning our
acknowledgement, we will schedule production of your order by the end of the business day following the day
we provide you our acknowledgment.

Submitting Purchase Orders Please provide complete customer contact information including, but not limited to, email address, bill to/ship
to information, contact name and telephone number, project specifier and product information.

Pricing Prices for the products described in our acknowledgment shall be from our current and applicable published
price list, as in effect at the time we acknowledge your order, less the discounts listed on our acknowledgment.
However, if any order requests a delivery date more than one hundred twenty (120) days from the date of the
order, then the applicable price list will be the current price list on the date of shipment.

Payment Terms Payment terms are net thirty (30) days from the date of our invoice. If credit has not been established, full
payment must accompany your order. We accept MasterCard, VISA and American Express.

We reserve the right at any time to require you to provide us with reasonable assurances for due payment
for the products, and we may suspend any further performance of your order until you provide reasonable
assurances of payment satisfactory to us.

Deposits HBF reserves the right, at our sole discretion, to require you to submit a deposit with your order. The required
amount of your deposit, if any, will be listed on our acknowledgment. All deposits become non-refundable once
we begin production of the applicable order.

Changes & Cancellations Prices published are List prices. HBF reserves the right to adjust prices, specifications, and materials
without prior notification. HBF will not enter orders with incomplete information.

2 January 2021

general information | terms and conditions of sale

These Terms and Conditions apply to all quotations, orders, and contracts for
Hickory Business Furniture, LLC (“HBF”) furniture products (“Products”)

Return of Merchandise Products may be returned only with our prior written consent and shipping instructions. You must pre-pay all
Claims & Allowances related transportation costs. Authorized returns are subject to a minimum 35% restocking charge. Returned

products must be received in the original carton and in new condition. Damaged or used products may be
subject to an additional or full charge.

No credit or allowance will be given for any repairs to damaged or defective Products unless we give you
written permission to make the repairs. We reserve the right to have any product returned (freight charges
prepaid) to our factory for inspection. If your claim is justified, we will refund your freight costs and repair or
replace the damaged product at our expense and subject to the HBF Limited Warranty.

Damaged, Over, Short HBF is not liable for damages that occur during transit, concealed damages, or damages from storage or
Merchandise installation. HBF is FOB; the carrier assumes all responsibility upon acceptance of the product. It is the

customer/receiver’s responsibility to inspect all products upon receipt. Any visible damage to a carton requires
that a written exception be noted on the delivery receipt. An immediate inspection should be requested of the
carrier if any products are damaged. Please hold on to cartons and packing materials if carrier inspection is needed.

NOTE: If concealed damage is discovered, it must be reported to the carrier and HBF immediately. Failure
to notify carrier and HBF immediately shall constitute an acceptance of the products as received. Upon arrival
of the product, examine the delivery receipt to ensure address is correct, piece count is correct and correct
products are received.

Examine all cartons for the following:

• Crushed corners, ends, or sides

• Holes

• Rips

• Dents

• Water stains or damage

• Missing cartons

Before HBF files a claim with the carrier on your behalf, you will need to provide the following:

• A copy of the signed delivery receipt with exceptions notated

• A copy of the carrier’s inspection report

• Any photographs of the cartons and products.

In the event of overage or shortage, regardless of carrier, you shall not accept the shipment until such overage
or shortage is noted on both the bill of lading and the freight bill. In the case of an overage or shortage on our
truck, you shall notify our factory immediately.

Packaging HBF uses 60%-70% post-consumer content recycled corrugated and 100% recyclable stretch wrapping and/or
plastic bags. Pricing includes cartoning of all products.

Shipments HBF will determine routing. Refer to our Guaranteed Freight Program, as in effect at the time of our
acknowledgment, for details on our optional guaranteed freight program.

A $25.00 charge will be added to your invoice for prepaid freight requests when not using our Guaranteed
Freight Program. Requests for specific carriers are subject to our approval. We will not drop-ship to an
end-user customer without that customer’s prior approval. We reserve the right to split-ship orders.

Insurance HBF carries the following insurance:

• Worker’s Compensation Insurance (or its equivalent) in accordance with the requirements of applicable law.

• Employer’s Liability Insurance – $1,000,000 policy limit.

• Motor Vehicle Liability Insurance – $1,000,000 combined single limit.

• Commercial General Liability Insurance (including products, completed operations, and contractual
liability) – $1,000,000 per occurrence of bodily injury and property damage; $1,000,000 per occurrence of
personal and advertising injury; $2,000,000 annual general aggregate; and $4,000,000 products and completed
operations annual aggregate.

3 January 2021

PROGRAM OVERVIEW

HBF Quick Ship offers a solution for fast paced orders without sacrificing quality, design and
craftsmanship. All products are made to order and will ship in 15 business days. Standard payment
terms apply.

HOW TO ORDER

Orders may be sent to [e-mail] and must be clearly marked “HBF QUICK SHIP” both
on the order and in the subject line of the email. Orders may not be changed or cancelled. The
Quick Ship Program is limited to the models and finishes listed on a first come, first served basis.
The 15 day lead time will begin once a clean, enterable order is received and payment terms have
been met.

ORDER MAXIMUMS

In order to meet a 15 day lead time, there is a 10 piece limit per model number for guest/lounge
seating and occasional tables, and a 20 piece limit per model number for conference seating.
Splitting large orders into smaller orders is not allowed and will not be accepted. If you need more
than piece limits listed above, please contact the Client Experience Team.

HBF TEXTILES

Product ordered on Quick Ship may only be specified in HBF Textiles. COM will not be accepted.
All HBF Textiles are eligible depending on availability and approval for the selected model number.
If an HBF Textile is specified and requires special finishing, such as backing, 10 days will be added
to the 15 day lead time. The Everyday Textures collection is our go-to selection for Quick Ship.
Check out page 8 to see the readily available inventory. Please contact HBF Client Experience to
check availability of all textiles.

GUBI BEETLE

Gubi Beetle chairs are available in Blue Grey, Green, White or Black shells with Black Powder
Coated metal bases. Order maximums are placed at 20 Guest Chairs and 10 Barstools or Counter
Stools.

GUEST SEATING

LOUNGE SEATING

Brentwood

Ash
HLB 29 4 -011

Brentwood

Ash, X Button Back
HLB294-021

Dialogue

Black Powder Coat
or Satin Pewter
HLG306-011

Fulton

Black Powder Coat
or Polished Chrome
HL M417- 021

Salon

Open Wood Back
Walnut
HLN 30 9 - 011

Scoop

Satin Pewter
HLP40 2- 011

Westwood

Maple
HLU3 01-021

quick ship program

Andaz

Ash
Polished Chrome
HGQ11 5-211

Andaz

Ash, Upholstered
Polished Chrome
HGQ11 5-221

Brentwood

Ash, Upholstered
HGB 29 4 -011

Carlyle

Ash, Upholstered
HGT11 5-0 81

Corfino
Open Arm
Satin Pewter
HGE214-201

Gubi Beetle

Black Powder Coat
HGG217-0 11

November

Ash, Armless
HGN113-101

4 January 2021