Hayes Microcomputer Products DIVA T-A ISDN User Manual

DIVA T/A ISDN Modem

User’s Guide

Fourth Edition (July 1998) 206-152-04

DIVA T/A ISDN Modem i s a trademark of Eicon Technology Corporation. Microsoft, Windows, and Windows NT ar e registered trademarks of Micr osoft Corporat ion. CompuServe is a r egistered trademark of CompuServe Incorporated. Hayes is a registered trademark of Ha yes Microcomputer P roducts, Inc. Changes are periodically made to the information herein; these changes will be incorporated

into new editions of the publi cation. Eicon Technology may make improvements and/or changes in the products and/or programs described in this publication at any time.

A Product Comme nt Form is provided at the back of this publication. If the form has been removed, address your com me nts to: Ei con Technology Corporation, Attn.: Corporate Publications, 9800 Cavendish B lvd., Mont real, Quebec, Canada H 4M 2V9. Eicon Technology may use or di s tribute whatever information you s upply in any way it believes appropriate w ithout incurr ing any obligations to you.

Copyright © 1998 Eicon Technology Cor poration. Al l rights res e rved, including those to reproduce this publication or parts thereof in any f or m w ithout permis s ion in writing from Eicon Technology Corporation.

Table of Contents

Introduction.......................................................................................... 5

What You Need ....................................................................................7

Using EZ-ISDN or ISDN Ordering Code ( IO C) t o order y our ISDN

Line ....................................................................................................... 8

Connecting the Cables.......................................................................... 9

Installing the DIVA T/A Software.....................................................25

The Windows 95/98/NT Eicon DIVA Terminal Adapters Program. 30

Getting Help..................................................................................... 30

Menu Options...................................................................................31

Using the Windows 95/98/NT Configuration Tool............................ 33

Using the Windows 3.x/WFW 3.11 Configuration Tool ....................49

Using the VT100 Configuration Tool................................................. 60

Updating the DIVA T/A Firmware.................................................... 70

Updating Firmware under Windows 3.x/WFW 3.11 ..... . . . . . . . . . . . . . . . . . . . . 70

Updating Firmware under Windows NT and 95/98...........................70

Updating Firmware under DOS, and OS/2........................................71

Updating the DIVA T/A INF file (Windows 3.x/Windows NT 3.51). 72

Using the DIVA T/A........................................................................... 73

SecurID Connectivity....................................................................... 74

Dialing with Multilink PPP.............................................................. 77

Dialing with AO/DI..........................................................................78

Establishing a Connection................................................................80

Connecting to the World Wide Web................................................. 94

RVS-COM Support .......................................................................... 95

Automated SPID Selection................................................................. 96

Non-Initializing Terminal Mode........................................................ 97

Analog Device Support....................................................................... 98

Calling Features............................................................................. 100

Feature Key Values......................................................................... 102

Appendix A: ISDN Line Termination.............................................. 104

Single ISDN Device ....................................................................... 104

Multiple ISDN Devices...................................................................105

Appendix B: Troubleshooting the DIVA T/A.................................. 106

LED Status Indicators on the DIVA T/A........................................ 106

ISDN LEDs.................................................................................... 106

Common Problems......................................................................... 109

Dumping the DIVA T/A Memory................................................... 113

DIVA T/A Firmware Specifications................................................. 114

DIVA T/A Hardware Specifications................................................ 116

Customer Service.............................................................................. 117

Eicon Technology on the World Wide Web................................... 117

Internati onal Re g ulat ory Inf ormation and Conditions of Use... .... . . 118

Limited Warranty............................................................................ 121

Introduction

DIVA T/A is an external ISDN modem available in S/T and U interface versions. It provides easy and affordable high-speed Basic Rate Interface (BRI) ISDN connection to the Internet or to your office LAN. With the DIVA T/A, Small Office Home Office (SOHO) users and telecommuters can combine the higher performance of ISDN with the simplicity of a terminal adapter. The DIVA T/A supports all standard modem AT commands.

You can connect the DIVA T/A to a serial port on your computer that complements your TCP/IP application (without the need for additional device drivers).

Internet Access

The DIVA T/A allows you to connect to the Internet over an ISDN line at speeds of up to 128 kilobits per second. Without virtually any delays, you can access online services or browse the World Wide Web to download high-resolution graphics, video clips, interactive games, music, etc.

Work-at-Home Access

The DIVA T/A provides the telecommuter with fast access to network resources back at the office. You can access applications such as email or download data from a remote database in a fraction of the time it would take using a conventional analog modem.

Analog Device Ports

(Certain models only) Analog device ports (also referred to as Plain Old Telephone

Service--POTS) let you connect regular telephones, modems or fax machines to your DIVA T/A. Calls to and from these devices are carried over your ISDN line. This can save you the expense of installing a separate analog phone line.

Analog device users get a variety of calling features such as Call Forward, Call Waiting, Caller ID, 3-way call conferencing, and VoiceMail. See the section “Analog Device Support” on page 98 for details.

DIVA T/A ISDN Modem User’s Guide 5

Note: The DIVA T/A can work independently from your PC. If the DIVA T/A is turned on, your analog devices can use your ISDN line regardless of whether the DIVA T/A is connected to your PC.

Ease of Use

You can connect the DIVA T/A to any computer (PC or notebook) equipped with a serial port. You can easily configure it using the Setup Wizard (under all versions of Windows), using a VT100 interface (under DOS and OS/2), and using AT commands (under all platforms).

In North America the Configuration Wizard can automatically detect your Service Profile Identifiers (SPIDs). SPIDs are addresses assigned by your ISDN provider; the ISDN switch uses SPIDs to identify your equipment.

DIVA T/A ISDN Modem User’s Guide 6

What You Need

To install the DIVA T/A, you need the following:

Item Description

DIVA T/A Package

PC or Notebook DIVA T/A can be attached to any PC or Notebook computer.

•

DIVA T/A IS DN M o d e m

•

DIVA T/A so f tware (CD)

•

ISDN cable (RJ-45)

•

Serial cable (RS-232)

•

A/C Adapt e r

•

Phone Adapters (RJ11) for France and UK only

•

DIVA T/A Qui c k S tart Gu ide

•

DIVA T/A Rel ease Not es

Remote Access Client Software

ISDN Basi c Rate Line ( BRI)

Terminal Emulation Program

Internet Access

Operating System

Supplied as part of operat i ng pl atf or m or by I nte rnet Ser vic e Provider (ISP).

Must be installed by your t el ephone com pany. See the section “Ordering your ISDN Line Using EZISDN/IOC” on page 8 for more information.

(Required for non-Windows users onl y)

terminal-emulation program for DOS or OS/2 platforms to use the VT100 Configuration Tool.

(Optional)

you will require the following:

•

To establish an ISDN connection to the Internet,

ISP that provides ISDN Basic Rate Interface service PPP and TCP/IP communications prot ocol s for access i ng your Internet subscri pti on ( e. g. Wi ndows 95/98/ NT DialUp Networking) TCP/IP clients (Web br owser, FTP, Tel net )

Microsoft® Windows® 95/98 Microsoft Windows NT® (3.51/4. 0) Windows 3. DOS OS/2

VT100-compatible

COM Port

•

UART 16650 (230.4 kbps) recommended for maxim um throughput

•

UART 16550

DIVA T/A ISDN Modem User’s Guide 7

Using EZ-ISDN or ISDN Ordering Code (IOC) to order your ISDN Line

(North America only) We highly recommend that you use our toll free ISDN ordering

service to make sure you get the correct ISDN line the first time. This service is free to our customers. Dial 1-888-800-DIVA.

EZ-ISDN / IOC simplifies the ordering of your ISDN line. It lets you

use simple codes to order pre-configured packages of ISDN features and services.

The North American ISDN User’s Forum (NIUF) and Local

Exchange Carriers (LEC) administer the assignment of codes. Bellcore administers the National ISDN Ordering Code (IOC) process.

We recommend the use of the following ISDN Ordering codes:

• IOC “S” offers basic voice/data features without the advanced

calling features described below. If you select this option, make sure to get Additional Call (ACO). ACO is required for Call Bumping (also known as Dynamic Bandwidth Allocation-DBA) and Call Waiting to work correctly. IOC “S1” includes ACO, however it is not supported everywhere.

• EZ-ISDN 1 (or IOC: “U”) adds voice/data to both B-channels.

The Advanced calling features such as Call Conference, Call transfer, etc., are only available on one B-channel.

Note: Calling Features only apply to DIVA T/A models equipped with analog ports. For more information on Calling Features, see page 100. For more information on analog device support, see page 98.

• EZ-ISDN 1A (or IOC: “V”) adds VoiceMail to EZ-ISDN.

• EZ-ISDN 3 or 3A adds Always On/Dynamic ISDN (AO/DI)

support.

Note: If you want to use the DIVA T/A’s Calling Features, ask your

ISDN service provider for the values of the Feature Keys. You need these values to ensure that the DIVA T/A has full access to these features. Refer to the section “Feature Key Values” on page 102 for more information.

DIVA T/A ISDN Modem User’s Guide 8

Connecting the Cables

To connect the cables to your DIVA T/A:

Turn off your computer before you connect the cables.

Connect the RJ45 end of the ISDN cable (see ➀ in Figure 1 on

page 11) to the jack labeled ISDN on the rear of the DIVA T/A. See below to complete the connection:

• Integrated NT1 (U) model

Connect the other smaller end (RJ11) of the ISDN cable to your ISDN wall jack.

• S/T Interface model

Connect the other end of the ISDN cable to an NT1 interface, whether part of the ISDN service (e.g. corporate phone switch) or external.

You might have to change the setting of the termination resistor switch (see “Appendix A: ISDN Line Termination” on page 104 for more information).

(This step is optional) Connect cables (see ➁ and ➂ in the figure

below) from analog devices (telephone, fax machine, modem, etc.) to the jacks labeled PHONE on the rear of the DIVA T/A. It is recommended that you use PHONE 1 for voice, and PHONE 2 for Data (modem or fax). In France and the United Kingdom you must attach the analog devices to the phone adapters (see Figure 1) before connecting them to the DIVA T/A. Note that Phone ports and adapters are only available on certain models.

⑥ in

Connect one end of the serial cable (see ➃ in Figure 1 on page

11) to the port labeled SERIAL on the rear of the DIVA T/A, and the other end to the appropriate serial port on your PC.

Connect the A/C adapter connector (see ➄ in Figure 1 on page

11) to the power jack on the rear of the DIVA T/A, and plug the adapter into an AC power outlet.

DIVA T/A ISDN Modem User’s Guide 9

Termination Switch available

on S/T models for Australia only

ISDN

Phone 1 Phone 2 Serial

100

On Off

Reset

ISDN Jack

ÁÂ ÃÄ

Phone

Fax

Desktop computer

Figure 1: Connecting the Cables

A/C adapter

➀ ISDN cable ➃ Serial cable ➁ Analog device #1 ➄ A/C adapter ➂ Analog device #2 ⑥ Phone Adapter

Note:

Phone ports and adapters are only available on certain

models.

After Connecting the Cables

After connecting the power and the ISDN cable to the DIVA T/A, wait at least 10 seconds for the DIVA T/A to initialize and then check the “D” and “LINK” LEDs. If they are both glowing steadily, then your DIVA T/A is operational (either from a previous configuration or because your line supports AutoSPID). Go to the section “What’s Next?” on page 12 and continue.

Note:

Where AutoSPID is supported, the DIVA T/A installation

is totally Plug and Play.

If the “LINK” LED is not glowing steadily, this indicates a problem with the ISDN line. Recheck all your cable connections.

DIVA T/A ISDN Modem User’s Guide 10

"D" LED not glowing steadily (International Firmware)

If the “D” LED is not glowing steadily, your ISDN cables may be improperly connected, the ISDN line is not activated, or may indicate an idle condition. Please check all of these items, and, if the “D” LED is still not glowing steadily, refer to the “Customer Service” section on page 117 for information on contacting Eicon Technology.

If the "D" LED is glowing steadily, go to the section “What’s Next?” on page 12 and continue.

"D" LED not glowing steadily (North American Firmware)

If the “D” LED is not on and glowing steadily, your ISDN line probably does not support AutoSPID. In this instance you will require the following information from your ISDN service provider, before you continue with the DIVA T/A installation:

• ISDN number(s).

Your ISDN service provider should have provided you with one, and maybe even two, ISDN numbers. These numbers are required to configure the DIVA T/A.

• SPIDs

If you are installing the DIVA T/A under Windows 95/98 or Windows NT, the ISDN numbers are all that you require as the SPID Wizard, used for configuring the DIVA T/A, will automatically configure the SPIDs.

If you are not using Windows 95/98 or Windows NT, you must get your SPID information from your ISDN provider. SPID(s) are numbers usually consisting of your 3-digit Area Code plus 7digit ISDN Number followed by some digits. For new ISDN lines your local telephone company will likely follow the generic SPID format (Area Code and ISDN phone number) followed by

0101. For example: 51455512340101.

DIVA T/A ISDN Modem User’s Guide 11

You may not have to enter SPID information for the DIVA T/A to function properly if your ISDN line is configured for noninitializing mode. The DIVA T/A features automatic noninitializing mode support, which enables the interface to operate without programming a SPID, or to retain basic service if SPID initialization fails. However, your local telephone company has to turn this feature on. As you lose functionality, we do not recommend this operation mode.

Go to the section “What’s Next?” on page 12 and continue.

What’s Next?

After you have finished connecting the cables and gathering the required information, go to the section that corresponds to your platform and continue the installation.

Platform

Windows 95

Windows 95 OSR2

Windows 98

Windows NT 4.0

Windows NT 3.51

Windows 3.x/WFW 3.11

DOS and OS/2

What to do

Continue on page 13

Continue on page 15

Continue on page 17

Continue on page 20

Continue on page 23

Continue on page 24

Continue on page 60

DIVA T/A ISDN Modem User’s Guide 12

Windows 95

Note: This install procedure is for the original release and Service Pack 1 (SP1) version of Windows 95. If you are using Windows 95 Service Release 2 (OSR2), go to “Windows 95 (OSR2)” on page 15.

To verify the version installed on your machine, go to Control Panel/System Properties and select the General tab. If you have the original or SP1 version of Windows 95 installed, one of the following screens appears:

Note: If you are using Dial-Up Networking, make sure you are using version 1.2. If you are running a previous version, you must upgrade to Dial-Up Networking 1.2, before you begin installing the DIVA T/A. Dial-Up Networking 1.2 is located on the DIVA T/A CD under the \MSDUN12 directory. Refer to your Windows 95 online help for information on how to install Dial-Up Networking.

Power on your PC with the DIVA T/A modem connected (see

the section “Connecting the Cables” on page 9). Windows 95 automatically detects the DIVA T/A and the New Hardware Found Window appears.

Insert the DIVA T/A CD into your computer’s CD drive.

In the New Hardware Found Screen, select

provided by hardware manufacturer

From Disk window appears.

, and click OK; the Install

DIVA T/A ISDN Modem User’s Guide 13

Driver from disk

In the Install From Disk window, enter the drive letter of your CD drive (or use the Browse button to locate your CD drive) and click OK.

Go to page 25 and continue at the section “Installing the DIVA T/A Software.”

DIVA T/A ISDN Modem User’s Guide 14

Windows 95 (OSR2)

Note: This install procedure is for Windows 95 Service Release 2 (OSR2). If you are using original release or Service Pack 1 (SP1) version of Windows 95, go to “Windows 95” on page 13.

To verify the version installed on your machine, go to Control Panel/System Properties and select the General tab. If you have Windows 95 OSR2 installed, you should see the letter “B”, as below:

Power on your PC with the DIVA T/A modem connected (see

the section “Connecting the Cables” on page 9. Windows 95 automatically detects the DIVA T/A and the New Hardware Found Window appears followed by the Update Device Driver Wizard.

Insert the DIVA T/A CD into your computer’s CD drive.

From the Update Device Driver Wizard window, click Next.

Click Other Location.

DIVA T/A ISDN Modem User’s Guide 15

Enter the drive letter of your CD drive (or use the Browse button to locate your CD drive) and click OK.

In the update Device Driver Window, click Finish.

Go to page 25 and continue at the section “Installing the DIVA T/A Software.”

DIVA T/A ISDN Modem User’s Guide 16

Windows 98

WARNING! It is very important to follow the steps, exactly as described below, to install the DIVA T/A software. The setup file for ISDN modems (mdmisdn.inf), supplied on the Microsoft Windows 98 CD, contains incorrect information about the DIVA T/A ISDN Modem (incorrectly referred to as Eicon T-A External). Using this setup file will cause the DIVA T/A to operate incorrectly. DO NOT use the Add New Hardware applet (found in Control Panel) to install the DIVA T/A.

To add your DIVA T/A to the system:

Power on your PC with the DIVA T/A modem connected (see the section “Connecting the Cables” on page 9. Windows 98 automatically detects the DIVA T/A and the New Hardware Found Window appears followed by the Add New Hardware Wizard.

Insert the DIVA T/A CD into your computer’s CD drive.

From the Add New Hardware Wizard window, click Next.

DIVA T/A ISDN Modem User’s Guide 17

Select the Search for the best driver for your device option and click Next.

Select “CD-ROM drive” and click Next.

Click Next.

DIVA T/A ISDN Modem User’s Guide 18

Click Finish and go to page 25 and continue at the section “Installing the DIVA T/A Software.”

DIVA T/A ISDN Modem User’s Guide 19

Windows NT 4.0

Note: Before you begin installing the DIVA T/A, we suggest that the Remote Access Service (RAS), also known as Dial-Up Networking, be installed with at least one modem (any modem will do; it is only needed to install the DIVA T/A and can later be removed).

Power on your PC with the DIVA T/A ISDN Modem connected (see “Connecting the Cables” on page 9).

Insert the DIVA T/A CD into your computer's CD drive.

From the Start menu, go to Settings, then Control Panel. The Modem Properties screen opens. Click Add.

DIVA T/A ISDN Modem User’s Guide 20

Select Don’t detect my modem; I will select it from a list, then click Next.

Important: Make sure that you select the choice above and do not let Windows NT choose its own modem driver. If you let Windows NT select the modem driver, you will not be able to communicate with the DIVA T/A. You will then have to delete the Windows NT installed modem and begin the install process again from Step 3.

From the Install New Modem windows, click Have Disk; when prompted, enter the path to the CD (or use the Browse button to locate your CD drive), then click OK. The DIVA T/A will be detected.

DIVA T/A ISDN Modem User’s Guide 21

Select the Eicon DIVA T/A ISDN Modem, then click Next.

Select the appropriate COM Port the DIVA T/A is connected to. Click Next, then click finish.

Close the Modem Properties window.

After closing the Modem Properties window, you are prompted to configure Dial-Up Networking, as the install Modem list has changed. Click Yes to configure Dial-Up Networking.

From the Remote Access Setup window, remove any unused devices that use the same COM port as the DIVA T/A, and then click Add.

In the Add RAS Device window, select the Eicon DIVA T/A ISDN Modem from the drop-down list and click OK.

From the Remote Access Setup window, click Continue. You will be prompted to shutdown and restart your computer. Click No. Do not restart your system.

Go to page 25 and continue at the section “Installing the DIVA T/A Software.”

DIVA T/A ISDN Modem User’s Guide 22

Windows NT 3.51

If you are going to use the DIVA T/A with RAS, RAS must already be installed with at least one modem (any modem will do, it is only needed to install the DIVA T/A and will later be removed). If this is the case, follow the steps below. If you do not want to use RAS, continue at “Installing the DIVA T/A Software” on page 25.

Power on your PC with the DIVA T/A connected (see “Connecting the Cables” on page 9).

Insert the DIVA T/A CD into your computer’s CD drive.

Open any text editor.

Using your text editor, open the file MODEM.INF found in the Windows\System32\RAS directory.

Open the file WFWNTEI2.INF found on the DIVA T/A CD (\WIN 32).

Copy the contents of WFWNTEI2.INF and append it to the end of the MODEM.INF file; save the appended MODEM.INF file, and exit your text editor.

You must now start the RAS setup program. From the Control Panel, double-click the Network icon. From the Installed Network Software list, select Remote Access Service and click Configure.

From the RAS setup, remove the unused modem or any other devices that use the same COM port as the DIVA T/A, add the DIVA T/A, and then exit RAS. Refer to the RAS online help for removing and adding modems.

After exiting the RAS setup, you are prompted to reboot your PC. Click OK and allow your PC to reboot and Windows NT to restart. To shutdown the RAS server, double-click the Remote Access Admin icon in the Remote Access Service program group. From the Remote Access Admin Server menu select “Stop Remote Access Server”, and then exit the Remote Access Admin program.

Go to page 25 and continue the section “Installing the DIVA T/A Software.”

DIVA T/A ISDN Modem User’s Guide 23

Windows 3.x/WFW 3.11

If you are installing the DIVA T/A ISDN Modem on a system without a CD drive, it is possible to make disks from the DIVA T/A CD. To create the disks, follow the instructions in the MAKEDISK.TXT file located in the \WIN16\MAKEDISK directory of your DIVA T/A CD.

If you are going to use the DIVA T/A with RAS for WFW, RAS must already be installed with at least one modem (any modem will do, it is only needed to properly install the DIVA T/A and will later be removed). If you do not want to use RAS, continue at “Installing the DIVA T/A Software” on page 25.

Power on your PC with the DIVA T/A connected (See “Connecting the Cables” on page 9).

Insert the DIVA T/A CD into your computer's CD drive, or the DIVA T/A Win 3.x Setup disk 1 into your diskette drive.

With any text editor, open the file MODEM.INF found in the Windows/System directory.

Open the file WFWNTEI2.INF found on the DIVA T/A CD (\WIN16) or diskette.

Copy the contents of WFWNTEI2.INF to the end of the MODEM.INF file; save the appended MODEM.INF file, and exit your text editor.

Start the RAS setup program.

From the RAS setup, change the unused modem to the DIVA T/A. Refer to the RAS online help to change modems.

Go to the section “Installing the DIVA T/A Software” on page 25.

DIVA T/A ISDN Modem User’s Guide 24

Installing the DIVA T/A Software

Before you proceed, make sure you have completed the preinstallation procedure relevant to your software platform. To find the procedure relevant to your platform, see page 12.

Note: There is no Setup Wizard for DOS or OS/2. If you are using

DOS or OS/2, go to the section “Using the VT100 Configuration Tool” on page 60.

The DIVA T/A Setup Wizard installs all necessary DIVA T/A files on

your system. These include:

•

the DIVA T/A on-line documentation

•

the Eicon DIVA Terminal Adapters Program, which includes the Configuration Wizard (Windows 95/98 and NT only)

•

the Windows Configuration Tool (Windows 3.x & WFW 3.11)

•

the DIVA T/A Uninstall Utility

To install the DIVA T/A Software:

Insert the DIVA T/A CD, and enter d:\SETUP.EXE in the Run

field of the Start menu or File menu (where d: is the drive letter of your CD drive). The CD Setup screen appears, go to step 2 and continue.

Note: If you are using disks to install the software on a

3.x/WFW 3.11 system, type a:\Setup.exe (where a: is your diskette drive). Skip to step 3 and continue. For more information on creating disks, read the Makedisk.txt file included on your CD.

DIVA T/A ISDN Modem User’s Guide 25

From the CD Setup screen, select “Start DIVA Terminal Adapters Installation Now”; this starts the Setup Wizard.

Note: The CD Setup screen also gives you the choice to view the

online DIVA T/A User’s Guide, Reference Guide, or Release Notes, before installing the DIVA T/A software.

Click Next in the Setup Wizard’s “Welcome” screen.

DIVA T/A ISDN Modem User’s Guide 26

Specify where you want to install the DIVA T/A software. Click next to install in the default directory (the default directory differs according to your platform); otherwise, click the browse button and select a directory, then click Next.

The Setup Wizard installs all necessary files.

Click Finish.

The software installation is complete. You must now configure your

DIVA T/A with one or more configuration profiles. Do one of the following:

• Windows 3.x users. If you are using Window’s 3.x, the

Windows 3.x Configuration tool appears. Go to the Section Using the Windows 3.x/WFW 3.11 Configuration Tool on page

49.

• Windows 95/98 and NT users. If you are using Windows 95/98

or NT, the New Devices Detected window appears. Select the DIVA T/A ISDN Modem. Click OK to start the Windows 95/98/NT Configuration Wizard; continue at step 6 below.

DIVA T/A ISDN Modem User’s Guide 27

On the Configuration Wizard, click Next; follow the Configuration Wizard’s on-screen instructions (if a working configuration is detected, you are notified and allowed to skip the Wizard).

Note: Context sensitive help is available on all the Configuration Wizard’s screens. For more details about a particular field displayed on the screen, click the Question Mark “?” icon at the top right corner of the screen, then click on the field you’re having trouble with.

Note: You should not click the Configure button unless you know all of your ISDN parameters and want to configure them manually. If you click Configure, the Wizard closes and the Windows 95/98/NT Configuration Tool starts. If you select this option go to step 3 of the section “Configuring Profiles under Windows 95/98/NT” on page 35.

When the “Congratulations” screen appears the installation is complete. Click Finish.

DIVA T/A ISDN Modem User’s Guide 28

The Wizard closes and the Eicon DIVA Terminal Adapters

program appears (see “The Windows 95/98/NT Eicon DIVA Terminal Adapters Program” on page 30 for more details).

The installation under Windows 95/98/NT is complete and your

DIVA T/A is ready to use.

•

If you want to configure additional profiles or configure advanced ISDN parameters for the profile you created a bove , go to the section “Using the Windows 95/98/NT Configuration Tool” on page 33.

•

If you want t o use your DIVA T/ A, go the section “Usin g the DIVA T/A” on page 73.

DIVA T/A ISDN Modem User’s Guide 29

The Windows 95/98/NT Eicon DIVA Terminal Adapters Program

Note: This section applies to Windows 95/98 and NT users only. The Eicon DIVA Terminal Adapters Program provides you with a

variety of convenient utilities.

To access the Eicon DIVA Terminal Adapters program, do one of the

following:

• Click the

•

From the Windows taskbar click Start, then select Progra m s\E i con DI VA T / A I SDN Modem\Eicon DIVA Termina l Adapter s.

The Eicon DIVA Terminal Adapters Program appears as below.

Getting Help

The Eicon DIVA Terminal Adapters program includes extensive on-

line help. To get help, select Help\Help Topics from the menu bar.

icon on your taskbar (Windows 95/98 only).

DIVA T/A ISDN Modem User’s Guide 30

Menu Options

The menu bar provides you with a variety of shortcuts and utilities.

You can launch commands from drop-down menus or by clicking icons.

Displaying Icons on the Toolbar

To display icons on the Menu bar select View\Toolbar (some icons

appear by default).

The Toolbar pick list displays four options: Basic, Advanced, View,

and Tools. Click an option to have its associated icons displayed on the tool bar (a check mark to the left of an option indicates the option is selected). Click Enable to display or hide icons associated with the particular options.

The following table describes the action that each icon performs (to

ensure you can see all the icons, select View\Toolbar; select all the options).

Click or Select To perform this Action

File\Configure

File\Configure Active

File\Download Firmware

File\Reset

Open Windows 95/98/ NT Prof iles Window. Use it when you want to configure, modify, or select a profile. See the section “ The Windows 95/98/NT Configurat i on Tool” on page 33 for more details.

Opens the Windows 95/98/NT Configuration Tool (with the Active Profile selected). See the section “The Windows 95/98/ NT Configuration Tool” on page 33 for more details.

Downloads new Firmwa re. See the section “ page 70 for more details.

Resets your DIVA T/A to the original factory settings.

Updating Firmware

DIVA T/A ISDN Modem User’s Guide 31

” on

Click or Select To perform this Action

File\Details

File\Delete

Displays a panel that contains detai l s about your DIVA T/A. Use it if you need to determine details about your configurati on ( such as your f irmware version).

Deletes the device currently selected.

File\Import Profiles Imports a profile file (.PRF), which

Files\Export Profiles

View\Refresh

Tools\Connect

contains three profiles plus other configurati on par ameters. The file is import ed to the selected device.

Exports the device configuration, which includes three profiles, to a profiles file (.PRF). Before updating firmware, it is strongly recommended that you export your current profiles.

Refreshes information about t he selected device.

Opens the Make New Connection dialog box. Configured Dial- Up Networking connection are available from t he drop down li s t . I f you are using W i ndows NT, you can use this option to run RAS.

Tools\Modem

Opens the Windows Modem Properties box.

Note: You can also open a terminal emulation program by selecting Tools\Terminal from the menu bar. The tool is used primarily for troubleshooting.

DIVA T/A ISDN Modem User’s Guide 32

Using the Windows 95/98/NT Configuration Tool

This section shows you how to use the Windows 95/98/NT

Configuration Tool to configure one or more configuration profiles.

About Configuration Profiles

A profile is a set of parameters that define a particular ISDN setup.

When you run the Windows 95/98/NT Configuration Wizard for the first time, you configure a profile with the default name Profile 0. In addition to this profile, you can configure two other profiles that define different ISDN setups (corresponding to the needs of different applications). You might, for example, configure profiles to match the ISDN setup needed to connect to your office, your Internet Service Provider (ISP), and CompuServe. When you need a particular ISDN configuration, you simply select the appropriate profile. This saves you the trouble of reconfiguring all your ISDN parameters each time you switch applications.

Note: When you use the Configuration Wizard to configure a profile,

you cannot set Phone Line and Advanced ISDN parameters (default settings are implemented). If you want to modify these parameters, use the Configuration Tool.

A profile contains information about the following:

•

Protocol.

implemented at the other end of the connection. Always On / Dynamic ISDN (AO/DI ) i s a lso available if you have subscribed to it.

•

Location.

number(s), and SPID(s), as requir ed.

•

Phone Lines.

This information is only required if your DIVA T/A is equipped with analog device ports. (See also, “Analog Device Support” on page 98).

•

X.25.

ISDN D-channel X.25 packet service, the X.25 Version an d X.25 facilities can be configured.

•

BACP.

Reduction Parameters.

Your ISD N protocol. It mus t match the p rotoc ol

The location’s ISDN switch type, telephone

Information about the location’s phone line(s).

(Only available with AO/DI support). As AO/DI uses the

Bandwidth Allocation Control Protocol and ISDN Cost

DIVA T/A ISDN Modem User’s Guide 33

• Advanced. Advanced ISDN parameter s su ch as Dynamic

Bandwidth Allocation (DBA), an d Da ta Over Voice (DOV). This information is optional.

Using Context Sensitive Help

Context sensitive help is available on all the Configuration Tool’s screens. For more details about a particular field, click the Question Mark “?” icon at the top right corner of the screen, then click on the field you’re having trouble with.

DIVA T/A ISDN Modem User’s Guide 34

Configuring Profiles under Windows 95/98/NT

Follow the steps below to configure a profile:

Do one of the following:

• Click the

•

From the windows taskbar click Start, then select Progra m s\E i con DI VA T / A I SDN Modem\Eicon DIVA Terminal Adapters.

From the Eicon DIVA Terminal Adapter Program, click the

icon on your taskbar (Windows 95/98 only).

DIVA T/A icon; the Profiles Window appears.

From the Profiles window, select a profile from the Profiles list (three default names appear: Profile 0, Profile 1, Profile 2). Click Configure.

Note:

If you want to change the default name of a profile, select the

profile and click Rename. Change the n a me and continue.

Note: If y ou have a North A merican v e rsion of the DIVA T/A, t he Configuration Wizard can automatically dete c t y our SPIDs (ISDN number(s) can also be detected if your line feat ures AutoSPID). If you want to use the Configuration Wizard, click the Wizard button. Follow the Wizard’s o n - sc re en instructions. (Se e a l so A u t o S PID o n page 96).

DIVA T/A ISDN Modem User’s Guide 35

4 From the Protocol tab, select the ISDN connection protocol that

you want to use (it must match the protocol on the receiving system). Follow the guidelines below.

the sample above depicts the Int ernati onal ve rsion of t he

Note:

DIVA T/A Configuration Tool. If you’re using the North Ame rican version the V.110 option is not accessible.

the Enable Always On / Dynamic ISDN (AO/DI) option is only

Note:

available if the f irmware you are using supports it and you have subscribed to it with your ISDN Service Provider.

Protocol Guidelines:

• For most connections, Multilink PPP is used (PPP is the

default for International Firmware). If it is not supported, use PPP (for single B-channel connections), V.120, or V.110 (International Firmware only).

• Both PPP and Multilink PPP require that a PPP

communications stack be installed on your computer (for example, Dial-Up Networking).

Notes:

•

To obtain maximum Multilink PPP performance, you need a PC equipped with a UART 16650 (you might need to install a fast com port card), which supports COM port speed of 230.4 kbps (versus 115.2 kbps with 16550).

DIVA T/A ISDN Modem User’s Guide 36

• Multilink PPP does not support the callback feature used by

some servers.

• When using Multilink PPP for incoming calls, only SPAP or

PAP authentication is supported.

• (Windows NT only) If you want to support incoming calls

with Windows NT RAS Server, you must enable the parameter “Allow clear text authentication” in the RAS Server setup. Refer to the RAS online help for information on how to configure this parameter.

Select the Location tab.

Note: The screen above depicts the North American version of

the configuration tool; if you are using an international version of the software, the screen does not contain Service Profile ID fields.

DIVA T/A ISDN Modem User’s Guide 37

Specify your ISDN Switch Type, Telephone Number(s), and Service Profile ID (SPID). Use the table below as a guideline.

Parameter

Description and Values

Switch Type Specifies the ISDN switch type used by your

ISDN service provider. North America: For most locations use

Auto-Detect (Default). If auto-detection is not possible, specify Nationa l ISDN-1 (NI-1) or AT&T ( 5 E SS)

International (Excluding Nort h America) :

Europe (Euro ISDN), Japan (INS-Net64), Australia - Microlink (TPH1962/TS013), and Australia - OnRamp (Telstra' s ET SI service ). The default setti ng i s Europe.

Use 2 Numbe rs Activates the “2nd Number tab”. Use the

second number tab if your ISDN provider assigns two numbers.

Telephone Number

Number/2

(1 Number)

Specifies your ISDN number(s). Note: If you are using a North A meric an

version of the DIVA T/A and your line supports AutoSPID, ISDN numbers are automatically dete c te d. F or more information on AutoSPID, refer to page 96.

Service Profile ID (SPID)

Number/2

(1 Number)

North Ame rica only

Specifies your SPID Number(s). The ISDN switch uses the SPID number to identify your ISDN equipment. Your ISDN provider

assigns your SPID number(s).

Notes:

If your line supports AutoSPID, SPID numbers are automatically detect e d. For more information on AutoSPID, refer to page

96. Deselecting the SPID che c k box di sable s

SPID terminal initialization and configures the port as a Non-Initializing Terminal. See Non-Initializing Terminal mode, on page 97.

DIVA T/A ISDN Modem User’s Guide 38

Parameter

X.25 DTE Address

Available with AO/DI support only

If your DIVA T/A is equipped with analog device ports, select

Description and Values

An X.25 DTE Address identifies a node on an X.25 network. The address is a serie s of one to fifteen digit s. E ver y X.25 node has an X.25 address.

Your service provider assigns this value at subscription time.

the Phone Lines tab; otherwise go to step 7.

Note:

The screen above depicts the North American version of the configuration tool; if you are using an international version of the software, the screen does not contain Enable voice mail fields and there is an additional field available, Region.

DIVA T/A ISDN Modem User’s Guide 39

Specify information about Phone 1 and Phone 2. Use the tabl e below as a guideline.

Parameter

This phone line is used for a fax/modem only

Enable distinctive ring

Enable VoiceMail (North America

only)

Region

(International/Euro firmware only)

Description

Selecting this option:

• Enables “3.1KHz Audio”. T hi s

specifies that the ISDN network has to preserve the quality of the 3.1KHz voice band that is requi re d for dat a audio signals such as Faxes and Modems.

• Disables calling features such as: Call

Forward, Call waiting, Caller ID, and 3-Way Conferencing. (North America

only)

• Disables Dial Access (North America

only)

Changes the sound of the phone’s ring. This lets you distinguish calls received on Phone Line 1 from calls received on Phone Line 2.

Notes:

• Selec t Disti nc ti v e R i ng on only one

phone, otherwise both will ring the same.

If your modem, fax, or telephone has difficulty detecting incoming voice calls, try toggling the distinc t iv e ring fe at ure.

Enable this option to ensure all incoming calls are forwarded to your Voice Mai l box.

Specifies the country where you a re located. This ensures that the DIVA T/A implements the ri ng pa tt ern (a nd ot he r analog device para m et e rs) suited t o your country. If your country is not liste d, use the default, International.

If problems persist, try configuring t hi s parameter using the AT c om ma nds AT*F and AT!L. See the DIVA T/A ISDN

Modem Reference Guide.

DIVA T/A ISDN Modem User’s Guide 40

7 If you have enabled AO/DI, select the X.25 tab, otherwise go to

step 8.

Configure the X.25 options you want implemented on your DIVA T/A. Use the table below as a guideline.

Parameter Description

X.25 Versi o n There are two X.25 CCITT recommendations

available for sele c ti on, 1984 a nd 1988. Thi s information is provided by your Servic e Provide r and should match the X.25 re com m enda t ion supported on the switch you are connec t ing t o.

Request Reverse Charging

Determines who is charged by the X. 25 ne twork for the call. Select No to pay for the call locally, or select Yes to charge the remote DTE. Select Yes only if the remote system accepts reverse charging, otherwise the ca l l m a y not be accepted.

Throughput class negotiation

Assigns a Throughput Class for the virtual circuit. The throughput c la ss specifie s the effective throughput of t he virt ua l c i rcui t in bi ts per second (bps). Effective throughput m ay be limited by a numbe r of fa ct ors such as le vel of link utilization, network congestion, and host processing.

DIVA T/A ISDN Modem User’s Guide 41

Parameter Description

Select Default to use t he Throughput Cl ass specified in your network subscription, or sel ec t one of the values between 75 a nd 9, 600 bps. If you select a bps value, the l oca l a nd rem ot e DTEs can negotiate to use a lower value on a per-call basis.

Fast sel ectio n Increases the amount of Ca ll User Data tha t you

can include in the Call Request packet to 128 bytes, and specifies the type of re sponse requested from the host. Fast sele c ti on i s designed for short-duration, low-volume , transaction-oriente d a ppli c at i ons.

• NO: Turns off Fast Sele c ti on.

• WITH O UT REST RICTION: Host replies

with a Call Accept packet that can contain up to 128 bytes of data. The conne c ti on i s established and data transfer can occur.

• WITH REST RICTION: Host replies with

a Call Clear packet that can contain up to 128 bytes of data. The c onnec t ion i s terminated.

Closed user group selection

Specifies the type of cl osed user group (CUG) subscribed to. CUGs can restrict the set of DTEs calls can be made to or accepted from. Select the option that corresponds to the CUG specifi c at ion in your network subscription.

• NONE: Does not subscribe t o a ny CUG.

• STANDARD: Subscribes to a CUG. Enter

the CUG number in the Group Number box.

• OUTG OING ACCESS: Can receive calls

only from members of the CUG, but c an make calls to any DTE.

• BILATERAL: Can receive calls from or

make calls to only a specific DTE.

DIVA T/A ISDN Modem User’s Guide 42

Parameter Description

Group number

Others Lets you request additional facilities that are not

Select the BACP tab.

Specifies the number of the c losed user group you have subscribed to. Obtain t his numbe r from your system administrator or net work subscription.

listed in the Common Facilities group box. Specifies the code for additional facilities that

you want to request each time the destination makes an X.25 call. Enter facilities as hexadecimal oc t et s (ei ght-bi t byte s).

DIVA T/A ISDN Modem User’s Guide 43

Configure the BACP options you want impl emented on your DIVA T/A. Use the table below as a guideline.

Parameter Description

BACP/BOD

(Bandwidth Allocation Control Protocol/

Bandwidth on Demand)

Note: Only appli c able i f y our ISDN connec ti on protocol is Multilink PPP.

Activates the DIVA T/A's automatic traffic monitor for Multilink PPP connections. W h e n activated, this DIVA T/A function monitors the send-and-receive traffic volume.

Without AO/DI support: BACP opens or closes the second B-channel a s the tra ffi c volume warrants. Activa te t his funct ion t o ensure that two B-channels are never active when one is sufficient.

With AO/DI suppo r t : when addi t iona l bandwidth is required, BACP automatically adds B-channels of 64 Kbps each (for a total of 128 Kbps speed when both B-channels are in use) to the connection. When the additional bandwidth is no longer required, one or bot h Bchannels are dropped, l e avi ng t he D-cha nne l connection in place.

Note: Be sure to confi gure the Cost Re duct i on Timers to avoid numerous first i nte rva l c ha rges. If you select BACP, but do not set the Cost Reduction Timers, you could incur unnecessary expense as your second B-channel m ight ope n and close frequently, costi ng you t he fi rstinterval amount each time the second B-channel connects.

Default: BACP/BOD disabled

ISDN Cost Reduction Timers

Note: Only appli c able i f y our ISDN connec ti on protocol is Multilink PPP.

Note: You must activate BACP/BOD before setting the timers.

Set these timers if your ISDN Service Provider charges one rate for the first interval of time online (a fixed period, for e xa mpl e t he first 5 minutes), and a diffe rent ra te for subsequent time on-line. Sett ing t he se ti m ers ensures your second B-channel is used most econom i ca l ly.

DIVA T/A ISDN Modem User’s Guide 44

Parameter Description

Initial Billing Interval: Specifies the length of the first billing interval (in seconds). For example, if your provi der c ha rges a fi xe d $X for the first 5 minutes ente r 300.

Note: Set the timer to 0 disables it. The Billing Interval timer is also, effectively disabled.

Default: 60 seconds. Billing Interval: Specifies the increment s your

Service Provider uses to bill subsequent usage of your ISDN line (usage after the initial Billing Interval expires). For exa mpl e if your Provide r charges $Y per minute for each minute following the Initial Billing Interval, enter 60.

Note: Setting the timer to 0 disables it. The Initial Billing Interval remains in effect.

Default: 60 seconds.

1st B-channel Delay before opening: Specify the a mount of

time (in seconds) the throughput on your Dchannel must exceed the Opening Threshold before the 1st B-channel i s adde d to t he AO/DI connection.

For example, if you spec i fy 5 sec onds, a nd the Opening Threshold is 70%, once the throughput on the D-channel reaches 70%, there will be a delay of 5 seconds before the 1st B-cha nne l is added to the AO/DI connection. If t he throughput drops below 70% during the 5 seconds, the 1st B-channel will not be added to the connection.

Opening Threshold: Specify the threshold (percentage) that t he t hroughput on your Dchannel must exceed before the 1st B-channel is added to the AO/DI connection.

Closing Threshold: Specify the threshold (percentage) that t he t hroughput on your Bchannel must be below before t he 1st B-cha nne l is dropped from the AO/DI connection.

Note: This option i s only a vai l abl e with AO/DI support.

DIVA T/A ISDN Modem User’s Guide 45

Parameter Description

2nd Bchannel

Delay before opening: Specify the am ount of time (in seconds) the throughput on your 1st Bchannel must exceed the Opening Threshold before the 2nd B-channel i s adde d to t he AO/DI connection.

For example, if you spec i fy 5 sec onds, a nd the Opening Threshold is 70%, once the throughput on the 1st B-channel reaches 70%, there will be a delay of 5 seconds before the 2nd B-cha nne l i s added to the AO/DI connection. If t he throughput drops below 70% during the 5 seconds, the 2nd B-channel will not be added to the connection.

Opening Threshold: Specify the threshold (percentage) that t he t hroughput on your 1st Bchannel must exceed before the 2nd B-channel is added to the AO/DI connection.

Closing Threshold: Specify the threshold (percentage) that t he t hroughput on your 2nd Bchannel connecti on m ust be be l ow before the 2nd B-channel is dropped from the AO/DI connection.

Note: This option i s ava il a ble wit hout AO/DI support. If you have BACP configured, you can configure this option to speci fy when t he 2nd Bchannel will be added to the connection as the traffic volume warrant s.

DIVA T/A ISDN Modem User’s Guide 46

9 Select the Advanced tab.

Note:

The above screen depicts the North American version of the software; if you are using an International version of the software, the Data Over Voice (DOV) field does not appear.

Configure the advanced options you want implemented on your DIVA T/A. Use the table below as a guideline.

Parameter Description and Values

Note:

DBA

(Dynamic Bandwidth Allocation)

Only applicable if y our ISDN connec ti on

protocol is Multilink PPP.

Note:

Only available on models equippe d wi th

analog device ports.

When activated this function lets you initiate or receive telephone calls on your regular (nonISDN) telephone without interrupti ng your current connection. It releases one B-channel, as required for analog devic e ca l ls, without interrupting the dat a li nk. Afte r you hang up, t he B-channel is automat i ca l ly brought ba ck up for your current connection.

Default: DBA Enabled.

DIVA T/A ISDN Modem User’s Guide 47

Parameter Description and Values

Data Ove r Voice

Update Time Resets the DIVA T/A’s clock and calendar.

Click OK or Apply to save the selections made in steps 1-9. The

Note: Availa bl e on North Ame ri ca n m odel s

only. Specifies Data Over Voice Bearer Capability as

the outgoing call t ype . If voice calls are less expensive than data calls in

your tariff area, you c an sel e ct t his opti on. DOV calls are data calls made over a BRI line using Voice Bearer Capability.

For DOV to work, the re m o t e devic e to which you are connecting must support i nc omi ng DOV calls.

Click the button if you ha ve a t e le phone with call display, and receive calls with the incorrect time or date. The DIVA T/A uses the PC clock to update its date/time.

Tip: If you power off your DIVA T/A, click Update Time when you turn it ba ck on. T hi s ensures that the correct date and time are set.

Profiles window opens. If you want the profile to be active when you restart the DIVA

T/A, select its name from the Active Profiles pick list. If you want a different profile to be implemented, select it from the list.

Click OK to save the selection. The DIVA T/A restarts

automatically; the profile you selected in step 11 is implemented. Your DIVA T/A is ready for use.

After the DIVA T/A has restarted, check the D LED and Link LED on the front panel of the DIVA T/A. If the LEDs are steady, the DIVA T/A is working correctly; if they are not steady, check your configuration and try again. For more details on the LEDs, refer to “LED Status Indicators on the DIVA T/A” on page 106.

For more information on using your DIVA T/A go to the section “Using the DIVA T/A” on page 73.

DIVA T/A ISDN Modem User’s Guide 48

Using the Windows 3.x/WFW 3.11 Configuration T ool

The DIVA T/A Windows Configuration Tool allows you to view the DIVA T/A version and firmware properties, download updated versions of the firmware, and configure dialing and communication information.

Note: AO/DI is not supported on the Windows 3.x/WFW 3.11 configuration tool. To configure AO/DI, you should use the AO/DI AT commands as described in the Reference Guide.

Verifying Firmware

This section describes how to verify the firmware version currently loaded on your DIVA T/A, download a newer version, and to update the time.

From the DIVA T/A ISDN Modem Properties screen, select a

DIVA T/A and click Properties.

DIVA T/A ISDN Modem User’s Guide 49

The Properties screen opens. From this screen, verify the firmware version currently loaded on your DIVA T/A.

To download a new firmware version, see the section “Updating the DIVA T/A Firmware” on page 70.

Update Time

The DIVA T/A supports Caller ID (North America only). If you have a phone with call display and are receiving calls with the incorrect time or date, click the Update Time button. The DIVA T/A uses the PC clock to update its date/time.

If you power off your DIVA T/A, click Update Time when you turn it back on. This ensures that the correct date and time are set.

DIVA T/A ISDN Modem User’s Guide 50

Profile Configuration

The DIVA T/A configuration settings are organized into profiles and saved in the unit’s non-volatile memory. Your DIVA T/A comes equipped with a factory profile which requires only your ISDN information to establish a Multilink PPP connection.

After configuring the profiles, you must specify which profile is to be the default profile. The default profile automatically loads upon startup of the DIVA T/A.

Follow the steps below to configure a profile:

From the DIVA T/A ISDN Modem Properties screen, select a DIVA T/A and click Profile Properties.

DIVA T/A ISDN Modem User’s Guide 51

Select a profile from the list (Profile 0, Profile 1, or Profile 2), and click Configure Profile.

Note: You can change a profile name by clicking Rename

Profile, then typing the new name.

The Profile Configuration Tool appears:

Note: The screen above depicts the North American version of the configuration tool; if you are using an international version of the software, the screen does not contain Service Profile ID fields.

DIVA T/A ISDN Modem User’s Guide 52

Configure the following parameters:

Parameter Description

Local Switch Type Speci fie s the ISDN switch type used by your

ISDN service provider.

North American firmware:

For most locations, the de faul t North Ameri c a (AutoDetect) should be used. If the ISDN Switch Type cannot be autom a ti c a ll y de te c te d, specify National ISDN-1 (NI-1) or AT&T (5ESS)

International (Excluding Nort h America) firmware:

Europe (Euro ISDN), Japan

(INS-Net64), and Australia (TPH1962).

Note:

Australia has two switch types available: T PH1962 (Microli nk) and E uro ISDN (Onramp); indicate the appropri a te type.

Connect using this protocol

Specifies the ISDN connection protoc ol you want to use (it must matc h t he prot oc ol on the receiving system). For most connections, Multilink PPP should be used. If it is not supported, PPP for single B-c ha nne l connections, V.120 and V.110 c an be used.

Both PPP and Mu ltilink PPP requ i r e that a PPP commun icati o ns stack be i n stalle d on your computer.

If your workstation is configured as a Windows for Workgroups Remote Access Service (RAS) client, you m ust confi gure the V.120 rate adapt ion prot oc ol on bot h t he DIVA T/A workstation a n d o n t h e r e m o t e device (RAS Server ISDN adapter).

Continued next page…

DIVA T/A ISDN Modem User’s Guide 53

Parameter

Connect using this protocol

(Continued)

Telephone Number

st/2nd

Number)

Enable 2

Number Permit s t h e DI VA T /A to use 2nd Number

Description and Values

Note: To obtain maximum Multilink PPP performance, you need a PC equi ppe d wit h a UART 16650 (you might need to install a fast com port card), which supports COM port speed of 230.4 kbps (versus 115.2 kbps with 16550).

Note: Multilink PPP does not support the callback feature used by some servers.

Warning: When using Multilink PPP for incoming calls, only SPAP or PAP

authentication is supported.

Specifies your ISDN number(s).

Note: If you are using a North A meric an version of the DIVA T/A and your line supports AutoSPID, ISDN numbers are automatically dete c te d. F or more information on AutoSPID, refer to page 96.

information. If your ISDN provider assigns you two different numbers, sele ct E nabl e 2 Number.

Servic e Pr of i le ID (SPID)

st/2nd

Number)

Specifies your SPID Number(s). The ISDN switch uses the SPID number to identify your ISDN equipment. Your ISDN provider assigns your SPID number(s).

Notes:

If your line supports AutoSPID, SPID numbers are automatically detect e d. For more information on AutoSPID, refer to page 96

Deselecting the SPID che c k box di sable s SPID terminal initialization and configures the port as a Non-Initializing Terminal. For more information on Non-Initializing

Terminal mode, re fe r to pa ge 97.

DIVA T/A ISDN Modem User’s Guide 54

If your DIVA T/A is equipped with analog ports, click the Phone Lines button to open the Phone Lines window; otherwise go to step 5 and continue. (See also, “Analog Device Support” on page

98.)

Note: The above screen depicts the International Version of the Configuration Tool; if you are using the North American version of the software, the Region field does not appear on your screen.

Configure the parameters as required.

Parameter Description

This phone line is used for a fax/modem only

Enabling this option causes the following:

•

Enables “3.1KHz Audio”. T his specifies that the ISDN network has to preserve the quality of the 3.1KHz voice band that is requi re d for dat a audio signals such as Faxes and Modems.

•

Disables calling features such as: Call Forward, Call waiting, Caller ID, and 3-Way Conferencing.

only)

•

Disables Dial Access

only).

DIVA T/A ISDN Modem User’s Guide 55

(North America

Parameter Description

Enable distinctive ring

Changes the sound of the phone’s ring. This lets you distinguish calls received on Phone line 1 from calls received on Phone Line 2.

Notes:

• Selec t Disti nc ti v e R i ng on only one

phone, otherwise both will ring the same.

• If your modem, fax, or te l ephone has

difficulty detecting incoming voice calls, try toggling the distinctive ring feature.

Region

(International/Euro firmware only)

If problems persist, advance d users might also want try and configure thi s para me t er using the AT commands AT*F and AT!L. The DIVA T/A ISDN Modem Reference Guide documents these commands.

When you complete your configuration, click OK to return to the Profile Window.

From the Profile Window, click Advanced to open the Advanced

window.

DIVA T/A ISDN Modem User’s Guide 56

In the Advanced window, configure the advanced parameters. Use the table below as a guideline.

Note: The above screen depicts the North American version of the software; if you are using an International version of the software, the Data Over Voice (DOV) field does not appear.

Parameter Description

BACP/BOD

(Bandwidth Allocation Control Protocol/

Bandwidth on Demand)

Note:

Only applicable if y our ISDN connec ti on

protocol is Multilink PPP.

Activates the DIVA T/A’s automatic traffic monitor for Multilink PPP Connections. Whe n activated, this function monitors the send-andreceive traffic volume, and opens or closes your second B-channel as the tra ffi c vol um e warra nt s.

Activate this function to ensure that two Bchannels are never active when one is sufficient, thus reducing the chargea bl e ti me pa ya ble t o your ISDN provider.

Note:

Be sure to configure the Cost Reduc t ion Timers to avoid numerous first i nte rva l c ha rges. If you select BACP, but do not set the Cost Reduction Timers, you could incur unnecessary expense as your second B-channel m ight ope n and close frequently, costi ng you t he fi rstinterval amount each time the second B-channel connects.

Default: BACP/BOD disabled.

DIVA T/A ISDN Modem User’s Guide 57

Parameter Description and Values

DBA

(Dynamic Bandwidth Allocation)

Note: Only appli c able i f y our ISDN connec ti on protocol is Multilink PPP.

Note: Only avai l able on model s equippe d wi th analog device ports.

When activated this function lets you initiate or receive telephone calls on your regular (nonISDN) telephone without interrupti ng your current connection. It releases one B-channel, as required for analog devic e ca l ls, without interrupting the dat a li nk. Afte r the phone ca l l i s completed and you hang up, t he B-c hanne l is automatical l y brought ba c k up for your curre nt connection.

Default: DBA Enabled.

ISDN Cost Reduction Timers

Note: Only appli c able i f y our ISDN connec ti on protocol is Multilink PPP.

Note: You must activat e BA CP /B OD before setting the timers.

Set these timers if your ISDN Service Provider charges one rate for the first interval of time online (a fixed period, for e xa mpl e the first 5 minutes), and a diffe rent ra te for subsequent time on-line. Sett ing t he se ti m ers ensures your second B-channel is used most econom i ca l ly.

Initial Billing Interval: Specifies the length of the first billing interval (in seconds). For example, if your provi der c ha nges a fi xe d $X for the first 5 minutes, ent e r 300.

Note: Setting the timer to 0 disables it. The Billing Interval timer is also disabled.

Default: 60 seconds.

DIVA T/A ISDN Modem User’s Guide 58

Parameter Description

ISDN Cost Reduction Timers

(Continued)

Billing Interval: Specifies the increment s your Service Provider uses to bill subsequent usage of your ISDN line (usage after the initial Billing Interval expires). For exa mpl e if your Provide r charges $Y per minute for each minute following the Initial Billing Interval, enter 60.

Note: Setting the timer to 0 disables it. The Initial Billing Interval remains in effect.

Default: 60 seconds.

Data Ove r Voice

(North America only)

Click OK to close the Advanced window.

Click OK to close the Configuration screen.

If you want the profile you just configured to be active click

Specifies Data Over Voice Bearer Capability as the outgoing call t ype .

If voice calls are less expensive than data calls in your tariff area, you c an sel e ct t his opti on. DOV calls are data calls made over a BRI line using Voice Bearer Capability.

For DOV to work, the re m o t e devic e to which you are connecting must support i nc omi ng DOV calls.

OK; if you want another profile to be active, select it from the Default profile list and then click OK. The DIVA T/A restarts automatically and implements the profile you have selected.

You are ready to use your ISDN connection. Continue at “Using the DIVA T/A” on page 73.

DIVA T/A ISDN Modem User’s Guide 59

Using the VT100 Configuration Tool

The section below describes how to configure your DIVA T/A under DOS and OS/2.

The VT100 Configuration Tool is incorporated in the DIVA T/A firmware. Use it to configure basic ISDN-specific parameters.

Note: AO/DI is not supported on the DOS/OS/2 VT100 configuration tool. To configure AO/DI, you should use the AO/DI AT commands as described in the Reference Guide.

Activating the VT100 Configuration Tool

To activate the VT100 Configuration tool:

Start the VT100-compatible terminal-emulation program. Set up

your VT100 terminal-emulation program (for example, Telix or HyperAccess), using the table below as a guideline:

Parameter Setting

Terminal Emul a ti on T ype VT100/VT102

Local Echo Off

CR Translation CR

LF after CR Off

Verify that the terminal-emulation program uses the same COM

port as that assigned to the DIVA T/A.

DIVA T/A ISDN Modem User’s Guide 60

Enter the following command at the prompt and press Enter:

AT@MENU

The main VT100 Configuration Tool screen opens:

Navigating in the VT100 Configuration Tool Screen

The following table describes the function keys that let you navigate the VT100-Configuration-Tool screen:

Key Function

Up arrow Moves the cursor to the previous field.

Down arrow Moves the cursor to the next field.

Right arrow Displays the sub-menu level. In a te xt fie l d, it

moves the cursor one character to the right.

Left arrow Displa ys the previ ous me nu le ve l. In a t ext fi el d, i t

moves the cursor one character to the left.

Enter Validates the configura t ion set t ing a nd di splays the

next field, or displa ys the ne xt me nu.

Tab Displays the next field.

Space bar Displays the next choice available (in fields

offering multiple choices).

DIVA T/A ISDN Modem User’s Guide 61

Key Function

F2 Selects a specific field. Press F2, and enter the letter

corresponding to the field you want t o edi t.

F4 Toggle s bet ween t e xt (de fa ult ) a nd gra phic s mode s.

ESC Cancels your configuration setting (if a change was

made) or moves to the previ ous me nu le ve l (i f no change was made).

From Open Profile in the Main Menu, use the pull-down list to

select the profile you want to configure. In the Protocols field of the Main Menu, specify the B-channel

protocol you want to use (note: the protocol must match the protocol on the receiving system). For most connections, Multilink PPP should be used. If it is not supported, PPP for single B-channel connections, V.120 and V.110 can be used. Both PPP and Multilink PPP require that a PPP communications stack be installed on your computer.

Note: To obtain maximum Multilink PPP performance, you need a PC equipped with a UART 16650 (you might need to install a fast com port card), which supports COM port speed of 230.4 kbps (versus 115.2 kbps with 16550).

Note: Multilink PPP does not support the callback feature used by some servers.

Warning: When using Multilink PPP for incoming calls, only SPAP or PAP authentication is supported.

Select ISDN Parameters and press Enter.

DIVA T/A ISDN Modem User’s Guide 62

Configure the following parameters:

Parameter Description

Switch Type Specifies the ISDN switch type used by your

ISDN service provider.

North American firmware:

For most locations, Auto-dete ct should be used. If the ISDN Switch Type cannot be automat i ca l ly detected, spec ify Nat i onal ISDN-1 (NI-1) or AT&T (5ESS).

International (Excluding Nort h America) firmware:

Europe (Euro ISDN), Japan

(INS-Net64), and Australia (TPH1962).

Note:

Australia has two switch types available: T PH1962 (Microli nk) and E uro ISDN (Onramp); indicate the appropri a te type.

SPID

st/2nd

Number)

Applies to North American firmware only.

Service Profile Identifier (SPID). A number, specified by your ISDN provider, which identifies your ISDN equipment to t he switch, and in most instances, is automatically detected with AutoSPID. For more information on AutoSPID, refer to page 96.

DIVA T/A ISDN Modem User’s Guide 63

Parameter Description

Directory Number

st/2nd

Number)

Specifies your ISDN number(s). You can specify either one or two ISDN numbers

and 2nd). Specify two numbers if your

(1 ISDN provider assigns two different numbers.

(North America only) In most instances, Directory Numbers will be automatically detected with AutoSPID. For more information on AutoSPID, refer to page 96.

Non-Initializing Setting this parameter to Yes explicitly

disables SPID initialization and instructs the DIVA T/A to start up in Non-Initializing Terminal mode. For more on NonInitializing Terminal mode, refer to page 97.

After configuring the ISDN parameters, press Escape to exit the

ISDN Parameters menu. From the Main menu, select Phone Line and press Enter to open

the configuration screen (units equipped with analog device ports only).

DIVA T/A ISDN Modem User’s Guide 64

The following parameters can be configured:

Parameter Description

Use modem/fax only (Phone 1 and 2)

Enabling this option causes the following:

•

Enables “3.1KHz Audio”. Thi s specifies that the ISDN network has to preserve the quality of the

3.1KHz voice band that i s required for data audio signa l s such as Faxes and Modems.

•

Disables calling features such as: Call Forward, Call waiting, Caller ID, and 3-Way Conferencing.

(North America only)

•

Disables Dial Access

America only).

(North

Enable distinctive ring (Phone 1 and 2)

Changes the sound of the phone’s ring. This lets you distinguish calls received on Phone line 1 from calls received on Phone Line 2.

Notes:

• Selec t Disti nc ti v e R i ng on only

one phone, otherwise both wil l ring the sa me .

• If your modem, fax, or te l ephone

has difficulty detecting incoming voice calls, try toggling the distinctive ring fe at ure.

DIVA T/A ISDN Modem User’s Guide 65

Parameter Description

Region

(Internationa l/Euro firmware only)

Specify the country in which you a re situated. This ensures that the DIVA T/A implements the ring pattern (and other analog device pa ram e te rs) suite d to your country. If your country is not listed, use the default,

International

If problems persist, advance d users might also want to try and c onfi gure this parameter using the AT c omm a nds AT*F and AT!L. The

Modem Reference Guide

DIVA T/A ISDN

documents

these commands.

After configuring the parameters, press Esc to exit the Phone

Line menu. From the Main menu, select Advanced and press Enter to open

the configuration screen.

DIVA T/A ISDN Modem User’s Guide 66

The following parameters can be configured:

Parameter Description

Enable DOV

(Data Over Voice)

(North America only)

Specifies Data Over Voice Bearer Capability as the outgoing call type.

If voice calls are less expensive than data calls in your tariff are a , you ca n sel ec t thi s option. DOV call s a r e d a ta cal l s m ade over a BRI line using Voice Bearer Capability.

For DOV to work, the re mote de vice to which you are connecting m ust support incomi n g DOV c a lls.

Enable DBA

(Dynamic Bandwidth Allocation)

Note: Only appli c able i f y our ISDN connection protocol is Multilink PPP.

Note: Only avai l able on model s equippe d with analog device ports.

When activated this function lets you initiate or receive telephone calls on your regular (non-ISDN) telephone without interrupting your current c onne ct i on. It releases one B-channel, a s requi red for analog device ca l ls, without i nte rrupt ing the data link. After t he phone c a ll i s completed and you hang up t he B-cha nne l is automatical l y brought ba c k up for your current connection.

Default: DBA disabled.

DIVA T/A ISDN Modem User’s Guide 67

Parameter Description

Enable BACP/BOD

(Bandwidth Allocation Control Protocol/

Bandwidth on Demand)

Note: Only appli c able i f y our ISDN connection protocol is Multilink PPP.

Activates the DIVA T/A’s automatic traffic monitor for Multilink PPP Connections. When activated, this function monitors the send-and-receive traffic volume, and opens or closes your second B-channel as the t ra ffic volume warrants.

Activate this function to ensure that two Bchannels are never active when one is sufficient, thus reducing the chargeable time payable to your ISDN provider.

Note: Be sure to activate the Cost Reduction Timers to avoid numerous first i nte rva l charges. If you select BACP, but do not set the Cost Reduction Tim e rs, you c ould i nc ur unnecessary expense as your second Bchannel might open a nd c lose fre que nt ly, costing you the first-interval amount each time the second B-cha nne l c onne c ts.

Default: BACP/BOD disabled

Initial Billing Interval

Billing Interval

Note: Only appli c able i f y our ISDN connection protocol is Multilink PPP.

Note: You must activate BACP/BOD before setting the timers.

Set these timers if your ISDN Service Provider charges one rate for the fi rst int erva l of time on-line (a fi xe d peri od, for e xam pl e the first 5 minutes), and a di ffere nt rat e for subsequent time on-line. Set t ing t he se ti m ers ensures your second B-channel is used most economically.

Initial Billing Interval: Specifies the length of the first billing interval (in seconds). For example, if your provi der c ha nges a fi xe d $X for the first 5 minutes ente r 300.

Note: Setting the timer to 0 disables it. The Billing Interval timer is also, effectively disabled.

DIVA T/A ISDN Modem User’s Guide 68

Parameter

Initial Billing Interval

Billing Interval

(Continued)

Description and Values

Billing Interval: Specifies the increments your Service Provider uses to bill subsequent usage of your ISDN line (usage after the initial Billing Interval expires). For example if your Provider charges $Y per minute for each minute following the Initial Billing Interval, ente r 60.

Note: Setting the timer to 0 disables it. The Initial Billing Interval remains in effect.

Default: 60 seconds.

Update Date Update Time

After completing the advanced parameters configuration, press

Note: Mode ls equi ppe d wit h anal og dev i ce ports.

The DIVA T/A supports Caller ID (North America only). If you have a phone wit h ca l l display and are receiving calls with the incorrect time or date, use Update Time to reset the date and c a le nda r.

If you power off the DIVA T/A, click Update Time when you turn it bac k on. T his ensures that the correct date and time are set on the DIVA T/A.

Escape to exit the Advanced menu. From the Main menu, select Save Profile and press Enter to save

the changes made to the profile. Select Restart. Verify that the correct startup profile is specified,

and then press Enter.

After the DIVA T/A has restarted, check that the D LED and Link LED on the DIVA T/A’s front panel. If the LEDs are steady, the DIVA T/A is working correctly; if they are not steady, check your configuration and try again. For more details on the LEDs, refer to “LED Status Indicators on the DIVA T/A” on page 106.

Your DIVA T/A is configured for ISDN. Close your VT-100 application. Continue at the section “Using the DIVA T/A on page

73.”

DIVA T/A ISDN Modem User’s Guide 69

Updating the DIVA T/A Firmware

This section contains procedures for loading new firmware.

Updating Firmware under Windows

3.x/WFW 3.11

Warning: When you update your DIVA T/A firmware, the current profile configurations might get erased. It is recommended, therefore, that you record your current settings and SPID numbers before updating (use the Windows Configuration Tool to view your current settings).

Follow these steps:

Start the DIVA T/A Configuration Tool.

Select the DIVA T/A and click Properties.

Click Download and specify the appropriate path.

Confirm the request.

Verify the configuration of your DIVA T/A.

Updating Firmware under Windows NT and 95/98

Note: When you download new firmware, DIVA T/A will ask you if you want to export your current profiles. It is recommended that you export the profiles. This assures you have a backup available in the event the profiles are lost during the download. If the profiles do get lost, use the Import Profile command and copy the exported profiles back to the device.

To update your firmware:

From the DIVA Eicon Terminal Adapters Program, select the

DIVA Terminal Adapter to which you are going to download new firmware.

From the File menu, select Download Firmware (or right click

your mouse, and then select Download Firmware).

DIVA T/A ISDN Modem User’s Guide 70

Click Yes when prompted if you want to continue.

Select the device with the required firmware and click OK (if necessary click Have Firmware, and specify the path to the firmware; click Open).

Click Yes when prompted if you want to continue. The new firmware will download to the device. This will take a few minutes.

Click OK when the download is complete. The device will automatically be refreshed.

Updating Firmware under DOS, and OS/2

Warning: When you update your DIVA T/A firmware, the current profile configurations might get erased. It is recommended, therefore, that you record your current settings and SPID numbers before updating (use the AT command AT&V or AT@MENU with any terminal emulation program to view the current settings).

To update your DIVA T/A:

Start a terminal-emulation software application capable of XModem or 1K-Xmodem (faster) transfer.

Configure the terminal to talk to the DIVA T/A ISDN Modem.

Type AT$Z.

Type at@load (this command is case sensitive).

Start the X-Modem transfer and select either the updated TABOXNA.ELM or TABOXROW.ELM from wherever it is located, for example: your \TEMP directory.

Wait for the reply that denotes successful transfer. The DIVA T/A will restart automatically.

Warning: Powering off the DIVA T/A immediately following the transfer could damage your DIVA T/A. Wait a few moments before powering off your DIVA T/A.

If required, reconfigure your DIVA T/A (use the settings you recorded, prior to performing the download).

DIVA T/A ISDN Modem User’s Guide 71

Updating the DIVA T/A INF file (Windows

3.x/Windows NT 3.51)

Note: This section only applies if you are using RAS.

To update the DIVA T/A INF file:

Open any text editor.

Open the file MODEM.INF found in the Windows/System directory for Windows 3.x or Windows\System32\RAS directory for Windows NT 3.51, and remove all sections relating to the DIVA T/A ISDN Modem.

Open the updated file WFWNTEI2.INF.

Copy the contents of WFWNTEI2.INF and append it to the end of the MODEM.INF file; save the appended MODEM.INF file, and exit your text editor.

(Windows NT only). From the RAS setup, remove the Eicon DIVA T/A ISDN Modem and then restore it. Refer to RAS online help for information on removing and adding modems.

DIVA T/A ISDN Modem User’s Guide 72

Using the DIVA T/A

Once you have installed and configured DIVA T/A, you can dial into your office LAN or access the Internet. Before attempting this, make sure that your PC is equipped with remote-access client software such as Dial-Up Networking, Shiva PPP client, or Microsoft RAS client software.

DIVA T/A ISDN Modem

DIVA T/A ISDN M odem

Device Support

Analo

(Av a ila ble on s o me m od els)

ISDN

Internet

Online Datab ase

DIVA T/A ISDN Modem User’s Guide 73

SecurID Connectivit y

To connect using SecurID, refer to the section appropriate to the protocol and operating system you are using.

Using V.120 on Windows 95/98

The following example demonstrates how to use V.120 on Windows 95/98 to connect using SecurID:

Ensure you have configured V.120 on your DIVA T/A.

From the Dial-Up Networking group, right-click the connection on which you want to implement SecurID, and select Properties.

Under the “Using” field, click Configure.

Click the Options tab and enable “Bring up terminal window after dialing.”

When you connect to the SecurID server, a terminal window will popup that prompts for your user name and password.

Using V.120 on Windows NT 4.0

The following example demonstrates how to use V.120 on Windows NT 4.0 to connect using SecurID:

Ensure you have configured V.120 on your DIVA T/A.

Click the Start button on the taskbar.

Point to Programs, then point to Accessories, and click on DialUp Networking.

If your Dial-Up Networking entry already exists, continue with step 6.

If your Dial-Up Networking entry does not exist, click on "New" and enter all your configuration parameters.

Click on "More", and select the "Edit entry and modem properties" option.

Select the Script Tab and make sure the "Pop up a terminal window" option is enabled.

When you connect to the SecurID server, a terminal window will popup that prompts for your user name and password.

DIVA T/A ISDN Modem User’s Guide 74

Using PPP and Multilink PPP

If you want to use PPP or Multilink PPP to access a SecurID server, ask your administrator:

• what type of remote access server device they use (Shiva or

Ascend)

• if the server supports PPP or Multilink PPP If these conditions are not met, you cannot use PPP or Multilink PPP

with SecurID. If the conditions are met, refer to the server type you are using below

Shiva Server

If you want to use PPP or Multilink PPP to access a Shiva SecurID server, you may have to install one of the following:

• Shiva’s “Security Pack” (a special patch for Windows 95/98 and

Windows NT 4.0)

• Shiva’s “DialIn” (replacement software for Windows 95/98 and

Windows NT 4.0 Dial-Up Networking)

These patches are either available from your system administrator or at Shiva’s ftp site: ftp://ftp.shiva.com/software/client/dial-in/. They add SPAP functionality to Windows. You require this added functionality to make a SecurID connection.

If you have trouble logging into a SecurID server, contact your administrator or Internet Service Provider (ISP).

Ascend Server

The Ascend Remote Access Server uses the PAP Token / CHAP protocol and does not require the installation of a patch.

When using PAP Token / CHAP, your administrator will give you a username and two passwords. One of the passwords is static and the other is your token.

You should configure Dial-Up Networking as normal and when prompted for your password, enter the static password.

DIVA T/A ISDN Modem User’s Guide 75

Each time you attempt to make your connection, there is one more step to complete. You have to add the command "&%n" after the phone number entry, where n is your token, as shown below:

If you have trouble logging into a SecurID server, contact your administrator or Internet Service Provider (ISP).

DIVA T/A ISDN Modem User’s Guide 76

Dialing with Multilin k PPP

When you establish a Multilink PPP connection, each B-channel connects to a remote-directory number. In some ISDN implementations each B-channel connects to a unique number. If this is the case, enter both numbers and separate them with the character “~” or “&”. For example, to make a Multilink PPP connection to the numbers 1-514-555-2345 and 1-514-555-2346 enter the numbers as follows:

Note: If your ISDN implementation requires two numbers and BACP/BOD is enabled (on both your DIVA T/A and the remote ISDN device), you have the option of entering only one number. BACP will try to discover the second number and connect to it. If you know the two numbers, however, it is recommended that you enter both.

For Windows 95/98 only. If you use “~” or “&” to separate the Phone-Numbers, deselect the “Use Country and area code” parameter on the Properties tab of Dial-Up Networking. Manually enter the Country Code, Area Code, and PBX Prefix (if required) for both numbers.

If both B-channels connect to the same number, the number need only be entered once.

Contact your Internet Service Provider (ISP) if you are not sure whether you need one or two remote numbers.

DIVA T/A ISDN Modem User’s Guide 77

Dialing with AO/DI

When you establish a Multilink PPP connection, each B-channel connects to a remote-directory number. In some ISDN implementations each B-channel connects to a unique number. If this is the case, you should enter both numbers and separate them with the character “~” or “&”.

To establish a Multilink PPP connection using AO/DI, you also need to enter your X.25 DTE Address.

For example, to make a Multilink PPP connection to the numbers 1514-555-2345 and 1-514-555-2346, with an X.25 DTE Address 2141111234, enter the numbers as follows:

DIVA T/A ISDN Modem User’s Guide 78

If both B-channels connect to the same number, the number need only be entered once.

Contact your Internet Service Provider (ISP) if you are not sure whether you need one or two remote numbers.

DIVA T/A ISDN Modem User’s Guide 79

Establishing a Connection

Go to the section that corresponds to your platform and follow the procedure.

Windows 95/98

Double-click the Dial-Up Networking icon.

Double-click Make New Connection. The Make New Connection Wizard opens:

Select the Eicon DIVA T/A ISDN Modem from the Select a modem field, and then click Next.

Enter the ISDN number and Country Code of the location you wish to call, click Next, then click Finish.

Double-click the newly created My Connection icon.

DIVA T/A ISDN Modem User’s Guide 80

Enter your user name and password, and click Connect.

If you successfully establish the connection, you can communicate with the remote host. If you do not establish the connection, verify your Server Type and TCP/IP settings and alter them as required.

Windows NT 4.0

In the Dial-Up Networking folder, double-click the Make Connection icon.

Click New.

DIVA T/A ISDN Modem User’s Guide 81

The Phonebook Entry Wizard opens. Click Next.

Check each applicable statement, then click Next.

Enter the phone number you want to call, then click Next.

DIVA T/A ISDN Modem User’s Guide 82

Click Finish.

Click Dial.

Enter your user name and password, then click OK.

If you successfully establish the connection, you can communicate with the remote host. If you do not establish the connection, verify your configuration and TCP/IP settings and alter them as required.

DIVA T/A ISDN Modem User’s Guide 83

Windows NT 3.51

Note: The following example assumes you are using RAS.

In the Remote Access Service group, double-click Remote Access.

Click Add.

Enter the name and phone number you want to call, then click OK.

DIVA T/A ISDN Modem User’s Guide 84

4 Click Dial.

Enter your user name and password, then click OK.

If you successfully establish the connection, you can communicate with the remote host. If you do not establish the connection, verify your configuration and TCP/IP settings, and alter them as required.

DIVA T/A ISDN Modem User’s Guide 85

Windows 3.x

The following example assumes you are using the Shiva PPP protocol stack.

Note: If your workstation is configured as a Windows for Workgroups Remote Access Service (RAS) client, you must configure the V.120 rate adaption protocol on both the DIVA T/A workstation and on the remote device (RAS Server ISDN adapter). If you are using the Shiva PPP protocol stack (or similar), then you can use PPP or MLPPP.

Ensure that the ShivaRemote connection software is installed on your computer.

Double-click ShivaRemote Connect.

Enter your Dial-in Name, Password, and the phone number you want to.

DIVA T/A ISDN Modem User’s Guide 86

Select the Tools menu, and choose Port Setup. Select the DIVA T/A as the modem, then click OK.

Click Options.

DIVA T/A ISDN Modem User’s Guide 87

Ensure that IPX and/or IP are enabled, then click OK.

Click Connect.

DIVA T/A ISDN Modem User’s Guide 88

DOS

Ensure that the ShivaRemote connection software (or similar) is installed on your computer.

Enter the following command:

C:\SHIVA\CONNECT

From the Tools menu, choose Port Setup and select the COM port.

Select Modems. Enter “Eicon DIVA T/A ISDN Modem” in the Modem Name field and set the speed to 115200 bps (or 230400 if your COM port supports it), then select OK.

Click Options.

Enable IP and/or IPX (as required), then select OK.

DIVA T/A ISDN Modem User’s Guide 89

Enter your user name, password, and the phone number you want to dial, then click Connect.

DIVA T/A ISDN Modem User’s Guide 90

OS/2

Double-click Programs, then double-click Internet Modems.

Double-click Dial Other Internet Providers.

Click Add Entry.

DIVA T/A ISDN Modem User’s Guide 91

Enter your Login ID, Password, and the Phone Number you want to dial.

Click Connect Info, then enter your Domain Name server, your Host Name, and your Server Name.

Click Modem Info. Select a Modem from the drop-down list, and then select the COM port assigned to the DIVA T/A ISDN Modem.

DIVA T/A ISDN Modem User’s Guide 92

Click Dial to place your call.

DIVA T/A ISDN Modem User’s Guide 93

Connecting to the World Wide Web

To connect to the World Wide Web, follow the instructions in the section “Establishing a Connection” on page 80; when the procedure instructs you to enter a dial-up number, enter the number of your Internet Service Provider (ISP).

Once you are successfully connected to your ISP, go to your desktop and click the icon representing the “Browser” you want to use. The “Browser” opens and you are ready to explore the World Wide Web.

Note: If you need help using your Browser or exploring the Web, consult your Browser’s on-line help.

DIVA T/A ISDN Modem User’s Guide 94

RVS-COM Support

(For Windows 95/98 and Windows NT only)

The DIVA T/A supports both the Lite and Full versions of RVS-COM

1.38. RVS-COM adds the following features to your DIVA T/A:

• File Transfer/ISDN Eurofile Transfer. Easy file transfer and

Eurofile transfer.

• Fax/Softfax. Fax Group 3 reception/transmission integrated

into the Windows e-mail systems using fax modems.

• E-mail. Direct e-mailing from the Windows e-mail systems

between PCs including all mail contents.

• Host Mode/Answerphone. Reception of e-mail, data, fax and

voice. Incoming e-mail, fax or voice messages are automatically posted to the Inbox of the Windows e-mail systems. Additionally, the complete host mode/BBS functions are available for file transfer and e-mail.

• Terminal Emulation. Changes your PC into an ‘intelligent’

terminal (e.g. VT52, VT100, VT220, IBM 3101, ANSI or TTY). All standard transfer protocols (X-, Y-, Z-Modem, Kermit, etc.) are supported.

• Telephony. Turns the PC in an ISDN Telephone. Phone

connections can be established directly from the address book of the Windows e-mail systems. By incoming calls the phone of the caller is automatically searched for in the address book.

For more information on these features see the documentation included in your RVS-COM package.

DIVA T/A ISDN Modem User’s Guide 95

Automated SPID Selection

(AutoSPID) (North America only)

AutoSPID is a new National ISDN protocol feature that enables the DIVA T/A to download a list of Service Profile Identifiers (SPIDs), Directory Number (DN) and Call Type (CT) information from the ISDN line. It also enables the DIVA T/A to determine whether other devices currently initialize the SPIDs.

Note:

Check with your ISDN service provider to determine if they

support the AutoSPID feature.

This feature eliminates the need for you to configure any ISDN parameters.

AutoSPID works in the following manner:

•

If th ere are no SPI D s configured, or if current SPI D s are incor rectl y configured, then AutoSPID attempts to determine and then assign SPIDs and DNs to the location designated to store the AutoSPID parameters.

•

If AutoSPID fails to detect the SPIDs, try entering the DNs (in a 10digit format) and the DIVA T/A will attempt to perform generic SPID guessing .

•

Unless the SPIDs and DNs are configured correctly (whether through AutoSPID, SPID guessing, or manually) ISDN will fail to initialize (the D-LED flashes).

The only way to use the DIVA T/A without using SPIDs is to configure the port as a Non-Initializing Terminal. Refer to the next section “Non-Initializing Terminal Mode”, for more information.

DIVA T/A ISDN Modem User’s Guide 96

Non-Initializing T erminal Mode

(North America only) Non-Initializing Terminal (NIT) mode is a new ISDN protocol feature

that enables the DIVA T/A to operate without SPIDs. You can use NIT only if your ISDN provider supports it.

To configure the DIVA T/A for Non-Initializing Terminal mode,

deselect the SPID checkbox in the Windows Configuration Tool, or specify “Yes” for the Non-Initializing parameter in the VT-100 Configuration Tool.

Note: Check with your ISDN service provider to determine if they

support Non-Initializing Terminal mode.

DIVA T/A ISDN Modem User’s Guide 97

Analog Device Support

(Only available on some models) The DIVA T/A has two analog device ports that let you connect

analog devices such as ordinary telephones, answering machines, fax machines, and modems. Calls to and from these analog devices are carried over your ISDN line. You also get additional calling features such as Call Forwarding etc. For more information on these calling features see page 100.

Since ISDN uses two B-channels, the DIVA T/A can support up to 2

concurrent analog device connections (depending on whether there is a data call in place or not).

Whenever possible, you should use Multilink PPP (MLPPP) since it

provides maximum throughput with the remote device. You can also use PPP, V120 or V110 protocols. In these cases, one B-channel is always available for voice.

Multilink PPP without AO/DI support

In the case of Multilink PPP, one analog device can still be used if

Dynamic Bandwidth Allocation (DBA) is enabled.

For example, while a MLPPP data connection is in progress, one of

your telephones rings. As soon as the phone rings, the MLPPP connection automatically drops one of the B-channels, reducing the data connection from 128 kbps to 64 kbps, and the voice call is then connected. After hanging up the voice call, the data connection reestablishes the second B-channel and brings the data connection back up to 128 kbps. The same holds true if you decide to pick up the phone for an outgoing call.

While a data connection is in progress, only one voice connection can

be established to retain the data connection.

To use DBA, verify that Dynamic Bandwidth Allocation (DBA) is

enabled using the Windows Configuration Tool, or the VT100 Configuration Tool.

Two Voice Calls

When both B-channels are used for voice calls, data calls are not allowed. The user is responsible for any new attempt at placing a data call.

DIVA T/A ISDN Modem User’s Guide 98

Multilink PPP with AO/DI support

In the case of Multilink PPP with AO/DI support, both analog devices

can still be used as AO/DI uses the ISDN D-channel X-25 packet service to maintain an "always on" connection between you and your Service Provider. Low bandwidth requirements can be met using this constant connection, such as sending and receiving e-mail, credit card verification, etc.

For example, while a MLPPP data connection is in progress using

both B-channels, one of your telephones rings. As soon as the phone rings, the MLPPP connection automatically drops one of the Bchannels, reducing the data connection from 128 kbps to 64 kbps, and the voice call is then connected. If a fax call then comes in, the data call is passed to the D-channel, reducing the data connection from 64 kbps to 9.6 kbps and the fax call is connected.

After hanging up the voice calls, if the bandwidth is required the data

connection re-establishes the B-channel and brings the data connection back up to 64 kbps. If the fax call is then hung up, the second B-channel will be re-established if the bandwidth is required. The same holds true if you decide to pick up the phone for an outgoing call.

DIVA T/A ISDN Modem User’s Guide 99

Calling Featu res

(North America only) Note: If you did not use EZ-ISDN or IOC to order your line, verify

that the DIVA T/A’s default settings are compatible with those of your ISDN provider before using this feature. Refer to the section “Feature Key Values” on page 102 for more information.

Note: To use Calling Features, your ISDN line must support the

following: Additional Call Offering (ACO) and Flexible Calling (FC). If you ordered your ISDN line using the proper EZ-ISDN code, you should have access to these features. See also, “Using EZ-ISDN or ISDN Ordering Code (IOC)” on page 8.

If your DIVA T/A is equipped with analog device ports, you can use

the following calling features during voice calls:

Call Forwarding

Call Forwarding automatically transfers incoming calls to wherever you are so you never miss a customer call even when you're away from your home office. Call Forwarding is accessed by dialing a simple code (e.g. 72#). Not all ISDN Service Providers use the same dial codes. Ask your ISDN Service Provider for the codes relevant to you.

If your ISDN service conforms to EZ-ISDN 1A (see page 8), you will also have VoiceMail. If the number to which you have forwarded your calls is busy or does not answer, the call will automatically be forwarded to your VoiceMail. With VoiceMail, the DIVA T/A also supports Visual Message Waiting Indicator. See “VoiceMail” on page 101 for more information.

Call Forwarding supports Reminder Ring. Reminder Ring causes your telephone to ring once (for about ½ a second) whenever it forwards a call. If your phone has Caller ID (see next page), it will display details of the forwarded call.

Call Waiting

Call Waiting alerts you to an incoming call when you're already on the phone. You can put one call on hold while you accept another, so you'll never miss a customer call. It works as follows:

If you receive a second call while on a call, a beep sounds. To answer the second call, press the receiver button. The first call is then put on

DIVA T/A ISDN Modem User’s Guide 100

Hayes Microcomputer Products DIVA T-A ISDN User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

What You Need

Connecting the Cables

Updating the DIVA T/A Firmware

Using the DIVA T/A

Automated SPID Selection

Non-Initializing T erminal Mode

Analog Device Support