Hayes Microcomputer Products DIVA T-A User Manual

DIVA T/A PC Card
User’s Guide
Third Edition (March 1998) 206-146-03
DIVA T/A PC Card is a t rademark of Eicon Technology Corporation. Microsoft, Windows, and Windows NT are r e gistered trademar ks of Microsoft Corporation. CompuServe is a r egistered trademark of CompuServe Incorporated. Hayes is a registered trademark of Hayes Microcomputer P roducts, Inc. Changes are periodically made to the information herein; these changes will be incorporated
A Product Comme nt Form is provided at the back of this publication. I f the form has been removed, address your com me nts to: Eicon Technology Corporation, Attn. : Corporate Publications, 9800 Cavendish B lvd., Montreal, Quebec, Canada H 4M 2V9. Eicon Technology may use or di s tribute whatever information you supply in any way it believes appropriate w ithout incurring any obligations to you.
Copyright © 1998 Eicon Technology Corporation. Al l rights res erved, including those to reproduce this publication or parts thereof in any for m w ithout permiss ion in writing from Eicon Technology Corporation.
Table of Contents
Introduction..........................................................................................5
What You Will Need.......................................................................... 6
Ordering your ISDN Line Using EZ-ISDN/IOC................................. 7
Connecting the Cables..........................................................................8
Installing the DIVA T/A Software.....................................................20
The Eicon DIVA Terminal Adapters Program................................. 25
Getting Help..................................................................................... 25
Menu Options...................................................................................26
Using the Windows 95/NT Configuration Tool ................................ 28
Using the Windows 3.x/WFW 3.11 Configuration Tool....................37
Using the VT100 Configuration Tool.................................................46
Updating the DIVA T/A Firmware....................................................53
Using the DIVA T/A........................................................................... 58
Low Power Mode............................................................................. 58
Secure ID Connectivity.................................................................... 59
Dialing with Multilink PPP .............................................................. 60
Establishing a Connection................................................................ 61
Connecting to the World Wide Web.................................................75
Automated SPID Selection................................................................. 76
Non-Initializing Terminal Mode ........................................................ 77
Appendix A: ISDN Line Termination................................................78
Installing a Terminating Resistor...................................................... 78
Single ISDN Device......................................................................... 78
Multiple ISDN Devices.................................................................... 79
Appendix B: Troubleshooting the DIVA T/A.................................... 80
LED Status Indicators on the DIVA T/A.......................................... 81
Common Problems........................................................................... 82
Dumping the DIVA T/A Memory.....................................................84
DIVA T/A Firmware Specifications .................................................. 86
DIVA T/A Hardware Specifications.................................................. 87
Customer Service............................................................................... 88
Eicon Technology on the W orld W i de W e b ..................................... 88
Eicon Technology on CompuServe .................................................. 88
International Regulatory Information and Conditions of Use..........89
Limited Warranty .............................................................................. 92
Introduction
The DIVA T/A is an ISDN PC CARD (PCMCIA) modem available in S/T and U interface versions. It provides easy and affordable high­speed Basic Rate Interface (BRI) ISDN connection to the Internet or to your office LAN. With the DIVA T/A, Small Office Home Office (SOHO) users and telecommuters can combine the higher performance of ISDN with the simplicity of a terminal adapter.
The DIVA T/A emulates a COM port on your computer, which complements your TCP/IP application (without the need for additional device drivers). The DIVA T/A supports all standard modem AT commands.
Internet Access
The DIVA T/A allows you to connect to the Internet over an ISDN line at speeds of up to 128 kilobits per second. Without virtually any delays, you can access online services or browse the World Wide Web to download high-resolution graphics, video clips, interactive games, music, etc.
Work-at-Home Access
The DIVA T/A provides the telecommuter with fast access to network resources back at the office. You can access applications such as email or download data from a remote database in a fraction of the time it would take using a conventional analog modem.
Ease of Use
You can install the DIVA T/A into any computer (PC or notebook) equipped with a PC Card Type II slot. You can easily configure it using the Setup Wizard (under all versions of Windows), using a VT100 interface (under DOS and OS/2), and using AT commands (under all platforms).
In North America the Configuration Wizard (Windows 95 and Windows NT) can automatically detect your Service Profile Identifiers (SPIDs). SPIDs are addresses assigned by your ISDN provider; the ISDN switch uses SPIDs to identify your equipment.
DIVA T/A PC Card User’s Guide 5
What
You Will Need
To install and use of the DIVA T/A, you will need the following:
Item Description
DIVA T/A Package
PC or Notebook Computer Equipped with a PC Card Type II slot.
DIVA T/A PC Card
DIVA T/A Software
DIVA T/A S/ T o r inte g rated-NT1 cable
ISDN cable (RJ45)
DIVA T/A Qui c k S tart Gu ide
DIVA T/A Rel e ase Note s
Remote Access Client Software
ISDN Basic Rate Line (BRI) Installed by your local t el ephone com pany. See
Terminal Emulati on Progr am
Internet Access
Operating System
Supplied as part of the oper at ing pl at f orm or by Internet Service Provider.
the section “Ordering your ISDN Line Using EZ-ISDN/IOC” on page 7 for more information.
(Required for non-Windows users onl y)
compatible terminal-emulation program for DOS or OS/2 platforms to use the VT100 Configuration Tool.
(Optional)
the Internet, you will require the following:
To establish an ISDN connection to
ISP that provides ISDN Basic Rate Interface service PPP and TCP/IP communicat i ons pr ot ocol s for accessing your Internet subscript ion
TCP/IP clients (Web browser , FTP, Telnet) )
Microsoft® Windows® 95 Microsoft Windows NT® (3.51/4.0) Windows 3. DOS OS/2
x
VT100-
DIVA T/A PC Card User’s Guide 6
Ordering your ISDN Line Using EZ-ISDN/IOC
(North America only)
We highly recommend that you use our toll free ISDN ordering service to make sure you get the correct ISDN line the first time. This service is free to our customers. Dial 1-888-800-DIVA.
EZ-ISDN / IOC simplifies the ordering of your ISDN line. It lets you
use simple codes to order pre-configured packages of ISDN features and services.
The North American ISDN User’s Forum (NIUF) and Local
Exchange Carriers (LEC) administer the assignment of codes. Bellcore administers the National ISDN Ordering Code (IOC) process.
We recommend the use of the following ISDN Ordering codes:
EZ-ISDN: use ordering code 1 IOC: use ordering code R
If you want to use Always On/Dynamic ISDN (AO/DI) please refer to www.isdnzone.com for information on how to order your ISDN line (to be supported in a future software update).
DIVA T/A PC Card User’s Guide 7
Connecting the Cables
d
To install the DIVA T/A into your PC:
Push the ISDN S/T or U cable (see in Figure 1) straight into
1
the jack on the card. Push the connector locking tab toward your card.
ISDN U
(Integrated NT1)
Cable
Plug into
ISDN jack
B and D
LEDs
ISDN S/T cab le
ISDN Cabl e
DIV A T/A PC Car
Insert into PC
Figure 1.
Connect the other end of the cable to the ISDN cable (see in
2
Figure 1) and the ISDN cable to an NT-1 (if required) or to the ISDN wall socket.
Note: Some S/T connections will require use of the terminating resistor. Refer to “ISDN Line Termination” on page 78 for more details.
DIVA T/A PC Card User’s Guide 8
After Connecting the Cables
Where AutoSPID is supported (check with your ISDN service provider), the DIVA T/A installation is totally Plug and Play. Continue at “What’s Next?” on page 10.
If your ISDN line does not support AutoSPID, get the following information from your ISDN service provider before continuing the DIVA T/A installation:
ISDN number(s).
Your ISDN service provider should have provided you with one or two ISDN numbers. These numbers are required to configure the DIVA T/A.
SPIDs
If you are installing the DIVA T/A under Windows 95 or Windows NT, the ISDN numbers are all that you require as the SPID Wizard, used for configuring the DIVA T/A, will automatically configure the SPIDs.
If you are not using Windows 95 or Windows NT, you must get your SPID information from your ISDN provider. SPID(s) are numbers usually consisting of your 3-digit Area Code plus 7-digit ISDN Number followed by some digits. For new ISDN lines your local telephone company will likely follow the generic SPID format of a 10-digit ISDN Number (Area Code and ISDN phone number) followed by 0101. For example: 51455512340101.
You may not have to enter SPID information for the DIVA T/A to function properly if your ISDN line is configured for non­initializing mode. The DIVA T/A features automatic non­initializing mode support, which enables the interface to operate without programming a SPID, or to retain basic service if SPID initialization fails. However, your local telephone company has to turn this feature on. As you lose functionality, we do not recommend this operation mode.
Go to the section “What’s Next?” on page 10 and continue.
DIVA T/A PC Card User’s Guide 9
What’s Next?
After you have finished connecting the cables and gathering the required information, go to the section that corresponds to your platform and continue the installation.
Platform
Windows 95
What to do
Continue on page 11
Windows 95 OSR2
Continue on page 13
Windows NT 4.0
Continue on page 15
Windows NT 3.51
Continue on page 18
Windows 3.x/WFW 3.11
Continue on page 19
DOS and OS/2
Continue on page 46
DIVA T/A PC Card User’s Guide 10
Windows 95
Note: This install procedure is for the original release and Service Pack 1 (SP1) version of Windows 95. If you are using Windows 95 Service Release 2 (OSR2), go to page 13.
To verify the version installed on your machine, go to Control Panel/System Properties and select the General tab. If you have the original or SP1 version of Windows 95, it should show as one of the two screens below:
Note: If you are using Dial-Up Networking, make sure you are using version 1.2. If you are running a previous version, you must upgrade to Dial-Up Networking 1.2, before you begin installing the DIVA T/A. Dial-Up Networking 1.2 is located on the DIVA T/A CD under the \MSDUN12 directory. Refer to your Windows 95 online help for information on how to install Dial-Up Networking.
After connecting the cables (see the section “Connecting the
1
Cables” on page 8), turn on your PC. Insert the DIVA T/A, label side up, into the PC Card Slot. The DIVA T/A is automatically detected and the New Hardware Found Window appears.
Insert the DIVA T/A CD into your computer’s CD drive.
2
In the New Hardware Found Screen, select
3
provided by hardware manufacturer
From Disk window appears.
, and click OK; the Install
DIVA T/A PC Card User’s Guide 11
Driver from disk
4
In the Install From Disk window, enter the drive letter of your CD drive (or use the Browse button to locate your CD drive) and click OK.
5
Go to page 20 and continue at the section “Installing the DIVA
T/A Software.”
DIVA T/A PC Card User’s Guide 12
Windows 95 (OSR2)
Note: This install procedure is for Windows 95 Service Release 2 (OSR2). If you are using original release or Service Pack 1 (SP1) version of Windows 95, go to “Windows” on page 11.
To verify the version installed on your machine, go to Control Panel/System Properties and select the General tab. If you have Windows 95 OSR2 installed, you should see the letter “B”, as below:
Note: If you are using Dial-Up Networking, make sure you are using version 1.2. If you are running a previous version, you must upgrade to Dial-Up Networking 1.2, before you begin installing the DIVA T/A. Dial-Up Networking 1.2 is located on the DIVA T/A CD under the \MSDUN12 directory. Refer to your Windows 95 online help for information on how to install Dial-Up Networking.
1
After connecting the cables (see “Connecting the Cables” on page 8), turn on your PC. After Windows 95 has started, insert the DIVA T/A, label side up, into the PC Card slot. The DIVA T/A is automatically detected and the New Hardware Found Window appears followed by the Update Device Driver Wizard.
2
Insert the DIVA T/A CD into your computer’s CD drive.
3
From the Update Device Driver Wizard window, click Next.
4
Click Other Location.
DIVA T/A PC Card User’s Guide 13
5
Enter the drive letter of your CD drive (or use the Browse button to locate your CD drive) and click OK.
6
In the update Device Driver Window, click Finish.
7
Go to page 20 and continue at the section “Installing the DIVA T/A Software.”
DIVA T/A PC Card User’s Guide 14
Windows NT 4.0
Note: Before you begin installing the DIVA T/A, we suggest that the Remote Access Service (RAS), also known as Dial-Up Networking, be installed with at least one modem (any modem will do; it is only needed to install the DIVA T/A and can later be removed).
1
Shutdown Windows NT and turn off your PC. After connecting the cables (see “Connecting the Cables” on page 8), insert the DIVA T/A, label side up, into the PC Card slot.
2
Start your computer and allow Windows NT to start.
3
Insert the DIVA T/A CD into your computer's CD drive.
4
From the Start menu, go to Settings, then Control Panel. The Modem Properties screen opens. Click Add.
DIVA T/A PC Card User’s Guide 15
5
Select Don’t detect my modem; I will select it from a list, then click Next.
Important: Make sure that you select the choice above and do not let Windows NT choose its own modem driver. If you let Windows NT select the modem driver, you will not be able to communicate with the DIVA T/A. You will then have to delete the Windows NT installed modem and restart the install process again from Step 4.
6
From the Install New Modem windows, click Have Disk; when prompted, enter the path to the CD (or use the Browse button to locate your CD drive), then click OK. The DIVA T/A will be detected.
DIVA T/A PC Card User’s Guide 16
7
Select the Eicon DIVA T/A, then click Next.
8
Select the appropriate COM Port the DIVA T/A is connected to. Click Next, then click finish.
9
Close the Modem Properties window.
10
After closing the Modem Properties window, you are prompted to configure Dial-Up Networking, as the install Modem list has changed. Click Yes to configure Dial-Up Networking.
11
From the Remote Access Setup window, remove any unused devices that use the same COM port as the DIVA T/A, and then click Add.
12
In the Add RAS Device window, select the Eicon DIVA T/A PC Card from the drop-down list and click OK
13
From the Remote Access Setup window, click Continue. You will be prompted to shutdown and restart your computer. Click No. Do not restart your system
14
Go to page 20 and continue at the section “Installing the DIVA T/A Software.”
DIVA T/A PC Card User’s Guide 17
Windows NT 3.51
If you are going to use the DIVA T/A with RAS, RAS must already be installed with at least one modem (any modem will do, it is only needed to install the DIVA T/A and will later be removed). If this is the case, follow the steps below. If you are not going to use RAS, continue at “Installing the DIVA T/A Software” on page 20.
1
Shutdown Windows NT and turn off your PC. After connecting the cables (see “Connecting the Cables” on page 8), insert the DIVA T/A, label side up, into the PC Card slot.
2
Start your computer and allow Windows NT to start.
3
Insert the DIVA T/A CD into your computer’s CD drive.
4
Open any text editor.
5
Using your text editor, open the file MODEM.INF found in the Windows\System32\RAS directory.
6
Open the file WFWNTEIC.INF found on the DIVA T/A CD (\WIN 32).
7
Copy the contents of WFWNTEIC.INF and append it to the end of the MODEM.INF file; save the appended MODEM.INF file, and exit your text editor.
8
You must now start the RAS setup program. From the Control Panel, double-click the Network icon. From the Installed Network Software list, select Remote Access Service and click Configure.
9
From the RAS setup, remove the unused modem or any other devices that use the same COM port as the DIVA T/A, add the DIVA T/A, and then exit RAS. Refer to the RAS online help for removing and adding modems.
10
After exiting the RAS setup, you are prompted to reboot your PC. Click OK and allow your PC to reboot and Windows NT to restart. To shutdown the RAS server, double-click the Remote Access Admin icon in the Remote Access Service program group. From the Remote Access Admin Server menu select “Stop Remote Access Server”, and then exit the Remote Access Admin program.
Continue at “Installing the DIVA T/A Software” on page 20.
DIVA T/A PC Card User’s Guide 18
Windows 3.x/WFW 3.11
Note: If you are installing the DIVA T/A on a system without a CD drive, it is possible to make disks from the DIVA T/A CD on another machine. To create the disks, follow the instructions in the MAKEDISK.TXT file located in the \WIN16\MAKEDISK directory of your DIVA T/A CD.
If you are going to use the DIVA T/A with RAS for WFW, RAS must already be installed with at least one modem (any modem will do, it is only needed to properly install the DIVA T/A and will later be removed). If you are not going to use RAS, continue at “Installing the DIVA T/A Software” on page 20.
1
After connecting the cables (See “Connecting the Cables” on page 8), start your computer. After Windows has started, insert the DIVA T/A label side up, into the PC Card Slot.
2
Insert the DIVA T/A CD into your computer's CD drive, or the DIVA T/A Win 3.x Setup disk 1 into your diskette drive.
3
With any text editor, open the file MODEM.INF found in the Windows/System directory.
4
Open the file WFWNTEIC.INF found on the DIVA T/A CD (\WIN16) or diskette.
5
Copy the contents of WFWNTEIC.INF to the end of the MODEM.INF file; save the appended MODEM.INF file, and exit your text editor.
6
Start the RAS setup program.
7
From the RAS setup, change the unused modem to the DIVA T/A. Refer to the RAS online help to change modems.
Go to the section “Installing the DIVA T/A Software” on page 20.
DIVA T/A PC Card User’s Guide 19
Installing the DIVA T/A Software
Note: there is no Setup Wizard for DOS or OS/2. If you are using
DOS or OS/2, go to the section ‘Using the VT100 Configuration Tool” on page 46.
The DIVA T/A Setup Wizard installs all necessary DIVA T/A files on
your system. These include:
the DIVA T/A on-line documentation
the Eicon DIVA Terminal Adapt e rs Program, which i nc lude s the Configuration Wiz a rd (Wi ndows 95 and NT only)
the Windows Configuration Tool (W i ndows 3.x & W FW 3. 11)
the DIVA T/A Uninstall Utility
To install the DIVA T/A Software:
Insert the DIVA T/A CD, and enter d:\SETUP.EXE in the Run
1
field of the Start menu or File menu (where d: is the drive letter of your CD drive). The CD Setup screen appears, go to step 2 and continue.
Note: If you are using diskettes to install the software on a
3.x/WFW 3.11 system, type a:\Setup.exe (where a: is your diskette drive). Skip to step 3 and continue.
From the CD Setup screen, select “Start Eicon DIVA Terminal
2
Adapters Installation Now”; this starts the Setup Wizard.
Note: The CD Setup screen also gives you the choice to view the
online DIVA T/A User’s Guide, Reference Guide, or Release Notes, before installing the DIVA T/A software.
DIVA T/A PC Card User’s Guide 20
3
Click Next in the Setup Wizard’s “Welcome” screen.
4
Specify where you want to install the DIVA T/A software. Click next to install in the default directory (the default directory differs according to your platform); otherwise, click the browse button and select a directory, then click Next.
The Setup Wizard installs all necessary files.
DIVA T/A PC Card User’s Guide 21
5
Click Finish.
The software installation is complete. You must now configure your
DIVA T/A with one or more configuration profiles. Do one of the following:
Windows 3.x users. If you are using Window’s 3.x, the
Windows 3.x Configuration tool appears. Go to the Section Using the Windows 3.x/WFW 3.11 Configuration Tool on page
37.
Windows 95 and NT users. If you are using Windows 95 or
NT, the New Devices Detected window appears. Select the DIVA T/A PC Card. Click OK to start the Windows 95/NT Configuration Wizard; continue at step 6 below.
DIVA T/A PC Card User’s Guide 22
6
On the Configuration Wizard, click Next; follow the Configuration Wizard’s on-screen instructions (if a working configuration is detected, you are notified and allowed to skip the Wizard).
Note: Context sensitive help is available on all the Configuration Wizard’s screens. For more details about a particular field displayed on the screen, click the Question Mark “?” icon at the top left corner of the screen, then click on the field you’re having trouble with.
Note: You should not click the Configure button unless you know all your ISDN parameters and want to configure them manually. If you click Configure, the Wizard closes and the Windows 95/NT Configuration Tool starts. If you select this option go to step 3 of the section “Configuring Profiles under Windows 95/NT” on page 30.
7
When the “Congratulations” screen appears the installation is complete. Click Finish.
DIVA T/A PC Card User’s Guide 23
The Wizard closes and the Eicon DIVA Terminal Adapters
program appears (see “The Eicon DIVA Terminal Adapters Program” on page 25 for more details).
The installation under Windows 95/NT is complete and your DIVA
T/A is ready to use.
If you want to configure additional profiles or configure advanced ISDN parameters for the profile you cre a te d a bove, go t o t he sec t ion “Using the Windows 95/NT Configuration Tool ” on page 28.
If you want to use your DIVA T/A, go the section “Using the DIVA T/A” on page 58.
DIVA T/A PC Card User’s Guide 24
The Eicon DIVA Terminal Adapters Program
Note: This section applies to Windows 95 and NT users only. The Eicon DIVA Terminal Adapters Program provides you with a
variety of convenient utilities.
To access the Eicon DIVA Terminal Adapters program, do one of the
following:
Click the
From the Windows taskbar click Sta rt , the n sel ec t Programs\Eicon DI VA T - A PC C a r d \ E icon DIVA Te r m inal Adapter s.
The Eicon DIVA Terminal Adapters Program appears as below.
Getting Help
The Eicon DIVA Terminal Adapters program includes extensive on-
line help. To get help, select Help\Help Topics from the menu bar.
icon on your task bar (Windows 95 only).
DIVA T/A PC Card User’s Guide 25
Menu Options
The menu bar provides you with a variety of shortcuts and utilities.
You can launch commands from drop-down menus or by clicking icons.
Displaying Icons on the Toolbar
To display icons on the Menu bar select View\Toolbar (some icons
appear by default).
The Toolbar pick list displays four options: Basic, Advanced, View,
and Tools. Click an option to have its associated icons displayed on the tool bar (a check mark to the left of an option indicates the option is selected). Click Enable to select or deselect all items.
The following table describes the action that each icon performs (to
ensure you can see all the icons, select View\Toolbar; select all the options).
Click or Select To perform this Action
File\Configure
File\Configure Active
File\Download Firmware
File\Reset
Open Windows 95/NT Prof i les Wi ndow. Use it when you want to create, modify, or select a profi le. See the section “Using the W i ndows 95/NT Configurati on Tool ” on page 28 for more details.
Opens the Windows 95/NT Configuration Tool (with the Active Profile selected). See the section “Using the Wi ndows 95/ NT Configuration Tool” on page 28 for more details.
Downloads new Firmware. See the section “
Firmware
details. Resets your DIVA T/A to the original
factory settings.
Updating the DIVA T/A
” on page 53 for more
DIVA T/A PC Card User’s Guide 26
Click or Select To perform this Action
File\Details
File\Delete
Displays a panel that contai ns detail s about your DIVA T/A. Use it if you need to determi ne details about your configurati on ( such as your f irmware version).
Deletes the device currently selected.
File\Import Profiles Import s all profiles (configured or not)
Files\Export Profiles
View\Refresh
Tools\Connect
to the selected device.
Exports a profile from the selected device. Before updating firmware it i s strongly recommended that you export your current profiles.
Refreshes information about t he selected device.
Opens the Make New Connection dialog box. Configured Dial- Up Networking connection are available from t he drop down li s t . I f you are using W i ndows NT, you can use this option to run RAS.
Tools\Modem
Opens the Windows Modem Properties box.
Note: You can also open a terminal emulation program by selecting Tools\Terminal from the menu bar. The tool is used primarily for trouble-shooting.
DIVA T/A PC Card User’s Guide 27
Using the Windows 95/NT Configuration Tool
This section shows you how to use the Windows 95/NT Configuration
Tool to create one or more configuration profiles.
About Configuration Profiles
A profile is a set of parameters that define a particular ISDN setup.
When you run the Windows 95/NT Configuration Wizard for the first time, you configure a profile with the default name Profile 0. In addition to this profile, you can configure two other profiles that define different ISDN setups (corresponding to the needs of different applications). You might, for example, configure profiles to match the ISDN setup needed to connect to your office, your Internet Service Provider (ISP), and CompuServe. When you need a particular ISDN configuration, you simply select the appropriate profile. This saves you the trouble of reconfiguring all your ISDN parameters each time you switch applications.
Note: When you use the Configuration Wizard to configure a profile,
you cannot set Advanced ISDN parameters (default settings are implemented). If you want to modify these parameters, use the Configuration Tool.
A profile contains information about the following:
Protocol.
implemented a t the ot her e nd of t he c onne c ti on.
Primary Location.
telephone number(s), a nd SPID(s), as required.
Alternate Location.
telephone number(s), a nd SPID(s), as required.
Advanced.
Allocation Protocol/Ba ndwidt h on Dema nd (BACP/BOD), Data Over Voic e ( DOV) , and Cost Reducti on Paramet ers. Thi s information is optional.
Your ISDN protocol. It must match the prot oc ol
The primary location’s ISDN switch type,
The alternate location’s ISDN switch type,
Advanced ISDN parameters such as Bandwidth
About Primary and Alternate Locations
Each profile can contain a Primary and an Alternate location. If the DIVA T/A cannot connect using the Primary location parameters, it automatically tries again using the Alternate location parameters.
DIVA T/A PC Card User’s Guide 28
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