V.92 USB MODEM
USER GUIDE
Contents
Before You Begin .............................................................5
Getting Started .................................................................5
Installing the Modem on Windows Vista, XP, 2000.......6
Install the Software..........................................................6
Connect the Modem and Confirm the Installation...........7
Installing the Modem on Windows Me and 98SE ........11
Install the Software........................................................11
Connect the Modem and Confirm the Installation.........13
Installing the Modem on Mac OS X 10.5.......................15
Connect the Modem to Your Computer ........................15
Configure the Modem....................................................15
Installing the Modem on Mac OS X 10.0.x - 10.4.x.......17
Install the Modem Script File.........................................17
Connect the Modem to Your Computer ........................17
Configure the Modem....................................................17
Installing the Modem on Mac OS 9.x............................21
Install the Modem Script File.........................................21
Connect the Modem to Your Computer ........................21
Configure the Modem....................................................21
Configure TCP/IP..........................................................22
Configure Remote Access ............................................23
3
Installing the Modem on a Linux PC.............................24
Sample Installation and Setup on Ubuntu Linux ...........25
About Your Modem ........................................................29
Communication Setup Options .....................................29
Initialization Strings and AT Commands .......................30
Using Terminal Mode to Enter AT Commands .............31
Using Video...................................................................31
Troubleshooting.............................................................32
Plug and Play Setup Problems with Windows ..............32
Other Troubleshooting Tips...........................................33
Appendix A: Removing an Internal Modem.................42
Appendix B: Regulatory Information............................43
Appendix C: Reference Information.............................48
4
Before You Begin
Before you install your V.92 modem, make sure that you have
received the following items:
• USB modem with built-in USB cable
• Phone cord
• CD containing installation software, documentation, and
Customer Support information.
You will also need:
• A PC running Windows® Vista, XP, 2000, Me, or 98SE
or
A Macintosh running OS X 10.x.x or 9.x
or
A Linux-based computer
• An available USB port on your computer
• A DVD or CD drive
• A telephone jack to plug the modem into, so the modem can
dial out and receive calls.
Important Safety Measures
• To reduce the risk of fire, use the supplied phone cord or an AWG 26 or larger ULlisted or CSA-certified phone cord.
• Do not use this product near water — for example, in a wet basement or next to a
swimming pool.
• Avoid using a telephone (other than a cordless phone) during an electrical storm.
• Do not use the telephone to report a gas leak while you are in the vicinity of the
leak.
Getting Started
• Windows Vista, XP, and 2000 users: Please go to Installing the
Modem on Windows Vista, XP, 2000 on page 6.
• Windows Me and 98 users: Please go to
on Windows Me and 98SE on page 11.
Installing the Modem
5
• Macintosh users: Please go to Installing the Modem on Mac OS
X 10.5 on page 15 or Installing the Modem on Mac OS X 10.0.x -
on page 17 or Installing the Modem on Mac OS 9.x on
10.4.x
21.
page
• Linux users: Please go to
24.
page
Installing the Modem on a Linux PC on
Installing the Modem on Windows
Vista, XP, 2000
Note: If you have a PC and are replacing an existing internal
modem, turn to page 42 for instructions.
Install the Software
1 Your computer should be turned on. Close any applications you
have running.
2 Insert the CD that came with your modem into your CD or DVD
drive.
Windows Vista:
If the AutoPlay dialog box appears, click Run Setup.exe.
If the User Account Control dialog box appears, select Allow.
The CD should start automatically after a few seconds and
display an installation screen. If the CD does not start
automatically, on your desktop select Computer or My Computer
and double-click your CD or DVD drive icon.
3 When the introductory window opens, select your language.
4 On the Modem Installation menu, click Install Modem Drivers, then
USB Drivers.
5 The installation program begins.
Windows Vista: If a message appears saying that Windows
can't verify the publisher of this driver software, click Install this
driver software anyway.
6
Windows XP: If you message appears saying that the software
has not passed the Windows logo test, click Continue Anyway.
Windows 2000: You may see a dialog box stating that the
Digital Signature was not found. You can safely ignore this
message and click Yes.
6 When the USB Modem Driver Installation... window appears, click
OK to install the NetWaiting Modem on Hold application, which will
let you take a phone call while you are online. See page
more information.
10 for
7 On the Netwaiting Setup window, click Next and follow the
prompts.
8 On the NetWaiting Setup InstallShield ... window, leave the two
check boxes unselected and click Finish.
9 On the Modem Installation window, click Main Menu, then Exit.
10 Remove the installation CD and shut down your computer.
Connect the Modem and Confirm the
Installation
1 Your computer should be shut down.
2 Make a note of the modem's serial number, which is located on
the bottom of the modem case, just under the barcode.
7
3 Connect the cable end of the modem to any USB port on your
computer.
4 Turn on your computer.
5 A popup notification message states that the new hardware
installed successfully.
Windows Vista: If a Windows driver installation message
appears, select Locate and install. If the User Account Control
message appears, click Continue.
Windows XP: If the Found New Hardware... window opens, select
Install the software automatically, click Next, and follow the
prompts. If a Windows logo test failure message appears, click
Continue Anyway. If the Completing the Found New Hardware Wizard
dialog appears, click Finish
Windows 2000: If a Digital Signature message appears, you
can safely ignore it and click Yes.
6 Connect the supplied phone cord to the phone jack on the
modem. Plug the other end of the cord into the wall jack just as
you would a telephone.
7 Windows Vista: Select Start > Control Panel > Printers and Other
Hardware > Phone and Modem Options.
8
Windows XP and 2000: Select Start >Settings > Control Panel >
Phone and Modem Options.
8 Enter your Location information and then click the Modems tab.
9 On the Modems page, select the installed USB modem, then click
the Properties button.
10 On the USB Modem Properties page, verify that the Maximum Port
Speed is set to 115,200.
11 Click the Diagnostics tab. On the Diagnostics page, click Query
Modem. You will see a list of AT commands and responses,
indicating that your modem is properly connected.
12 Click OK to close the Diagnostics page.
13 On the Phone and Modem Options dialog, click OK to exit.
That's it! Your modem installation is complete.
Note: The DATA light comes on when the modem is plugged into the
USB port of a powered-on computer and has been successfully
initialized by a properly-installed driver. It indicates that the modem
is ready to communicate data.
9
Important—If Your PC Already Had a Modem
You must redirect your application software so that it recognizes
your new modem.
• America Online 9.0 users: On the AOL Sign on screen, click the
Connect Options button. On the Connect Options dialog, select
Advanced Settings. On the Advanced Settings dialog, click the
Modems tab, select the new USB modem from the list, then click
Close to exit.
• Windows Vista users: Select Start > Control Panel > Network and
Sharing Center > Manage Network Connections > Dial-up Connection.
Select the connection, then right-click Properties. In the Connect
using box make sure that your new USB modem is selected.
• Windows XP and 2000 users: Select Start > Settings > Control Panel
> Network Connections > Dial-up Connection (Windows 2000: Dial-up
Connection). Select the connection, then right-click Properties. In the
Connect using box make sure that your new USB modem is
selected.
Taking a phone call while you're online
Windows Vista, XP and 2000 users: Your modem includes the
NetWaiting™ Modem-on-Hold™ program, which notifies you when you
have an incoming telephone call and lets you put your Internet
connection on hold while you take the call. Netwaiting is installed
automatically as part of your modem software installation.
Note: If you want to use Modem-on-Hold, your Internet Service
Provider (ISP) must support the V.92 dial-up modem standard. You
can contact your ISP if you are unsure about this support. Also, you
must have Call Waiting/Caller ID service from your telephone company
to use the modem’s Call Waiting/Caller ID feature.
10
If someone calls while you are online, the NetWaiting dialog opens,
offering three choices:
•
To place your Internet connection on hold and accept the call,
click the green OK icon.
To disconnect from the Internet and accept the call, click the
•
yellow Disconnect icon
To reject the call and remain connected to the Internet, click the
•
red X icon.
For more details about NetWaiting, please refer to the program's help.
Installing the Modem on Windows Me
and 98SE
Note: If you have a PC and are replacing an existing internal
modem, turn to Appendix A on page 42 for instructions on removing
the old modem.
Install the Software
1 Your computer should be turned on. Close any applications you
have running.
11
2 Insert the CD that came with your modem into your CD drive.
The CD should start automatically after a few seconds and
display an installation screen. If the CD does not start
automatically, on your desktop select My Computer and doubleclick your CD drive icon.
3 When the introductory window opens, select your language.
4 On the Modem Installation menu, click Install Modem Drivers, then
USB Drivers.
5 The installation program begins. Click Next and follow the on-
screen instructions.
Windows Me: You may see a dialog box stating that the
Digital Signature was not found. You can safely ignore this
message and click Yes.
6 When the installation is complete, follow these steps:
• Click Finish.
• On theModem Installation menu, click Main Menu, and then Exit.
(If the menu is minimized, click the USB modem button on
the taskbar to display the menu.)
• Remove the installation CD and shut down your computer.
12
Connect the Modem and Confirm the
Installation
1 Make sure that your computer is powered off.
2 Connect the cable end of the modem to any USB port on your
computer.
3 Power on your computer.
4 Popup notification messages tell you that Windows is installing
the USB modem hardware and associated software on your
system.
5 Connect the supplied phone cord to the phone jack on the
modem. Plug the other end of the cord into the wall jack just as
you would a telephone.
6 Click Start > Settings > Control Panel > Modems.
7 When prompted, enter your Location information and click Close.
8 On the Modems Properties page, select the new USB modem,
click Properties to verify that the Maximum Port Speed is set to
115,200, then click OK.
9 On the Modems Properties page, click the Diagnostics tab, select
the new USB modem, then click More info. You will see a list of
AT commands and responses, indicating that your modem is
properly connected.
10 Click OK, then Close to exit.
Note: The DATA light comes on when the modem is plugged into the
USB port of a powered-on computer and has been successfully
initialized by a properly-installed driver. It indicates that the modem
is ready to communicate data.
13
Important—If Your PC Already Had a Modem
You must redirect your application software so that it recognizes
your new modem.
• America Online 9.0 users: On the AOL Sign on screen, click the
Connect Options button. On the Connect Options dialog box, select
Advanced Settings. On the Advanced Settings dialog box, click the
Modems tab, and then, in the list of modems, select your new
USB Modem. Click Close to exit.
• Dial-up Networking users: From your computer’s desktop,
double-click My Computer and then Dial-up Networking. Doubleclick the Make New Connection icon, select your new modem from
the drop-down list, and follow the prompts.
14
Installing the Modem on Mac OS X
10.5
Connect the Modem to Your Computer
1 Connect the cable end of the modem to an available USB port
on your computer. Do not connect the modem to a USB port on
a keyboard.
2 Connect the supplied phone cord to the phone jack on the
modem. Plug the other end of the cord into the wall jack as you
would for a telephone connection.
Configure the Modem
1 On the Dock, select System Preferences > Network to open the
Network pane.
2 In the Network Connections Services list, select USB Modem.
If the USB Modem does not appear in the list:
a Click the + button on the lower left of the Network pane.
b Select USB Modem from the Interface pull-down menu.
c Enter a name in the Service Name field.
d Click Create.
The newly created modem appears in the Network pane's list.
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