USB Modem User Guide
NOTICE
This document contains proprietary information protected by copyright, and
this User’s Manual and all the accompanying hardware, software, and
documentation are copyrighted. All rights are reserved. No part of this
document may be photocopied or reproduced by mechanical, electronic, or
other means in any form.
The manufacturer does not warrant that the hardware will work properly in
all environments and applications, and makes no warranty and representation, either implied or expressed, with respect to the quality, performance,
merchantability, or fitness for a particular purpose of the software or documentation. The manufacturer reserves the right to make changes to the
hardware and User’s Manual content without obligation to notify any person
or organization of the revision or change.
All brand and product names are the trademarks of their respective owners.
© Copyright 2001. All rights reserved.
Contents
INTRODUCTION .................................................................... 5
W
HAT YOU NEED TO USE YOUR FAXM ODEM
................................ 5
INSTALLING YOUR USB FAXMODEM ................................ 6
I
NSTALLING THE DRIVERS
C
ONNECTING THE FAXMODEM TO YOUR COMPUTER
C
ONFIRMING THE INSTALLATION
I
NSTALLING THE MODEM’S COMMUNICATIONS SOFTWARE
........................................................... 6
..................... 7
.................................................. 8
............ 9
CHANGING YOUR COUNTRY SETTING ........................... 10
REMOVING YOUR USB FAXMODEM ................................ 11
IMPORTANT INFORMATION ABOUT V.92 MODEMS...... 12
F
IRMWARE UPGRADES
.............................................................. 13
INDICATOR LIGHTS ............................................................ 14
COMMUNICATING WITH YOUR FAXMODEM .................. 15
A
CCESSING THE INTERNET
M
AKING THE MOST OF THE FAX FEATURES
C
OMMUNICATION SETUP OPTIONS
I
NITIAL IZATIO N STRINGS AND
U
SING VIDEO
............................................................................ 18
........................................................ 15
................................ 15
............................................. 16
AT C
OMMANDS
............................. 17
TROUBLESHOOTING ......................................................... 19
P
LUG AND PLAY SETUP PROBLEMS WITH WINDOWS
O
THER TROUBLESHOOTING TIPS
APPENDIX A: REMOVING AN INTERNAL MODEM ......... 30
APPENDIX B: REGULATORY INFORMATION.................. 31
.................. 19
............................................... 22
APPENDIX C: REFERENCE INFORMATION .................... 35
Introduction
This Modem User Guide expands the Quick Start included with your
faxmodem package and contains all the information you should need
to use and troubleshoot your new modem. The Table of Contents
shows the various useful sections of this User Guide.
What You Need to Use Your Faxmodem
Make sure that you have received the following items in addition to this manual:
•
USB faxmodem
•
Phone cord
•
USB cable
•
CD-ROM disc or floppy diskette containing installation software
and communications software.
You also need the following:
•
IBM PC-compatible Pentium® 133 or faster (or equivalent), with
16 megabytes of RAM equipped with either a USB port or a PCI
USB adapter
•
An available USB port on your computer
•
Windows® 98, Me, or 2000 or equivalent operating system
•
For software supplied on a CD-ROM disc, a CD drive
•
A telephone jack to plug the modem into, so the modem can dial
out and receive calls.
Introduction 5
Installing Your USB Faxmodem
Note:
If you have a PC and are replacing an existing
dem, turn to
page 30
(
Appendix A: Removing an Internal Modem
) for instructions.
internal
mo-
Installing the Drivers
We have streamlined the installation of your modem by including an
InstallShield® program.
you connect your faxmodem hardware.
Follow these steps.
Your computer should be turned on. Close any applications
1
you have running.
Insert the CD-ROM disc that came with your faxmodem into
your CD-ROM drive. The CD-ROM disc should automatically start after a few seconds and display an installation
screen.
If the CD does not auto-run:
•
Click the
double-click the icon for your CD-ROM drive. If the installation program doesn’t start right away, double-click
launch.exe
You must first run this program before
My Computer
setup.exe
or
icon on your desktop; then
.
When the installation screen appears, click
2
and then
run and automatically copy driver files to your hard drive.
Finish
Click
Continue with the instructions for
3
dem to Your Computer
6 USB Modem Installation Guide
Install USB Drivers
.
below.
Install Drivers
. The installation program will
Connecting the Faxmo-
Connecting the Faxmodem to Your Computer
Find the serial number of your faxmodem on the bottom of
1
the case, just under the bar code. Write the number in the
Reference Information
Shut down your computer.
2
Connect the USB cable by plugging the cable’s square end
3
into the USB jack on the back of the modem. Plug the other
rectangular end into the USB connector on your computer.
Turn your computer back on.
4
Note to Windows 2000 users:
stating
nore this message and click
Connect the phone cord. Plug one end of the cord into the
5
phone jack on the back of the modem. Plug the other end
into the wall jack just as you would a telephone. See the
following illustration.
Digital Signature Not Found
table on the last page of this manual.
You may see a dialog box
. You can safely ig-
Yes
.
Installing your USB Faxmodem 7
On the front of the modem, the ON light should go on, indi-
6
cating that the faxmodem is ready for use.
Note:
If the computer goes into power-save mode (also
referred to as “ going to sleep”), the modem’s ON light will
go off. The light will go on automatically whenever the modem is in use.
Confirming the Installation
Turn your computer back on.
1
From the computer’s desktop, go to
trol Panel
dows 2000, double-click the
then click the
•
When prompted, enter your location information.
•
Click the entry for your modem and then click
•
Set the
Click the
2
Query Modem
or
the table on the last page of this manual.
This step also tests the modem. You will see a list of AT
commands and responses, indicating that your modem is
properly connected.
and double-click the
Phone and Modems
Modems
ties
.
Maximum speed
(probably 115,200). This sets the speed at which the
computer communicates internally with the modem.
Diagnostics
tab.
Modem
or
. Record the
to the highest speed available
Start | Settings | Con-
Modems
tab and click
Port
icon. For Win-
Interrupt
and
icon and
Proper-
More info
entries in
8 USB Modem Installation Guide
IMPORTANT:
If you already have a modem installed in your computer, you’ll need to redirect your application software so that it recognizes your new modem. Please turn to page 19 for instructions.
Otherwise, continue below.
Tip:
If you determine that your modem is not working, first try
turning off your computer and restarting it. If restarting your
computer doesn’t work, please consult the
Troubleshooting
section on page 19.
Installing the Modem’s Communications Software
The modem’ s CD describes the communications software package
and online service included with your modem and provides easy
point-and-click installation. If necessary, consult the CD’s online help.
Please run the modem’ s CD now. You should not install the drivers
again, but you should install any application software you like.
If you have a V.92 modem, after you’ve installed the CD software,
you should read the
section of this manual on page 12. If you don’t have a V.92 modem,
you’re done! Enjoy your modem.
Important Information about V.92 Modems
Installing your USB Faxmodem 9
Changing Your Country Setting
Our World Traveler™ country select software, also included on the
CD, provides configuration information so that your modem automatically works with the telephone system in your country.
To change your country setting, follow these steps:
From your computer’s desktop, click
1
World Traveler
Select the country of your choice from the list and click
2
.
Start | Programs |
Set
.
10 USB Modem Installation Guide
Removing Your USB Faxmodem
If you ever want to remove your USB modem, follow these steps:
From your computer’s desktop, go to
1
Control Panel
Delete your USB faxmodem.
Return to
2
3
System
the
plays.
Windows 98/Me Users:
your USB faxmodem is listed, highlight it and click
Windows 2000 Users:
tab and then the
mouse and select
Shut down your computer and unplug your modem.
and double-click
Start | Settings | Control Panel
icon. The
System Properties
Click the
Click the
Device Manager
Uninstall
from the dropdown list.
Start | Settings |
Add/Remove Programs
Device Manager
Network Identification
tab. Right-click your
and double-click
dialog box dis-
tab. If
Remove
.
.
Removing Your USB Faxmodem 11
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