USB Modem User Guide
NOTICE
This document contains proprietary information protected by copyright, and
this User’s Manual and all the accompanying hardware, software, and
documentation are copyrighted. All rights are reserved. No part of this
document may be photocopied or reproduced by mechanical, electronic, or
other means in any form.
The manufacturer does not warrant that the hardware will work properly in
all environments and applications, and makes no warranty and representation, either implied or expressed, with respect to the quality, performance,
merchantability, or fitness for a particular purpose of the software or documentation. The manufacturer reserves the right to make changes to the
hardware and User’s Manual content without obligation to notify any person
or organization of the revision or change.
All brand and product names are the trademarks of their respective owners.
© Copyright 2003. All rights reserved.
Contents
INTRODUCTION .........................................................................1
W
HAT YOU NEED TO USE YOUR FAXMODEM
..................................... 1
INSTALLING YOUR USB FAXMODEM......................................2
I
NSTALLING THE DRIVERS
C
ONNECTING THE FAXMODEM TO YOUR COMPUTER
C
ONFIRMING THE INSTALLATION
I
NSTALLING THE MODEM’S COMMUNICATIONS SOFTWARE
................................................................ 2
.......................... 3
....................................................... 4
................. 5
IMPORTANT INFORMATION ABOUT V.92 MODEMS.............. 6
M
ODEM UPGRADES
......................................................................... 7
HOW TO USE NETWAITING MODEM-ON-HOLD.....................8
CHANGING YOUR COUNTRY SETTING...................................9
REMOVING YOUR USB FAXMODEM .....................................10
COMMUNICATING WITH YOUR FAXMODEM........................11
A
CCESSING THE INTERNET
M
AKING THE MOST OF THE FAX FEATURES
C
OMMUNICATION SETUP OPTIONS
I
NITIALIZATION STRINGS AND
U
SING VIDEO
................................................................................ 14
............................................................. 11
..................................... 11
.................................................. 12
AT C
OMMANDS
................................. 13
TROUBLESHOOTING ..............................................................15
P
LUG AND PLAY SETUP PROBLEMS WITH WINDOWS
O
THER TROUBLESHOOTING TIPS
.................................................... 17
....................... 15
APPENDIX A: REMOVING AN INTERNAL MODEM ...............25
APPENDIX B: REGULATORY INFORMATION .......................26
APPENDIX C: REFERENCE INFORMATION ..........................31
Introduction
This Modem User Guide expands the Quick Start included with your
faxmodem package and contains all the information you should need
to use and troubleshoot your new modem. The Table of Contents
shows the various useful sections of this User Guide.
What You Need to Use Your Faxmodem
Make sure that you have received the following items in addition to this manual:
•
USB faxmodem
•
Phone cord
•
USB cable
•
CD-ROM containing installation software and communications
software.
You also need the following:
•
IBM PC-compatible Pentium® 266 or faster (or equivalent), with
16 megabytes of RAM, and Windows 98SE, Me, or 2000, or a
500 MHz Pentium 3 or faster with Windows XP
•
An available USB port on your computer
•
Windows® 98SE, Me, 2000, XP, or equivalent operating system
•
For software supplied on a CD-ROM disc, a CD drive
•
A telephone jack to plug the modem into, so the modem can dial
out and receive calls.
Introduction 1
Installing Your USB Faxmodem
Note:
If you have a PC and are replacing an existing
dem, turn to
page 25
(
Appendix A: Removing an Internal Modem
) for instructions.
internal
mo-
Installing the Drivers
We have streamlined the installation of your modem by including an
InstallShield® program.
you connect your faxmodem hardware.
Your computer should be turned on. Close any applications
1111
you have running.
Insert the CD-ROM disc that came with your faxmodem into
your CD-ROM drive. The CD-ROM disc should automatically start after a few seconds and display an installation
screen.
If the CD does not start automatically:
puter
icon on your desktop; then double-click on the icon
for your CD-ROM drive. If the installation program doesn’t
start right away, double-click
When the installation screen appears, click
2222
Drivers
and then
You must first run this program before
My Com-
setup.exe
Install Modem
.
launch.exe
USB Drivers
Click the
or
.
The installation program begins. Click
3333
For Windows Me/2000/XP:
4444
shuts down.
For Windows 98SE:
be updated. An Information box appears. Click OK. The
Windows License Agreement box appears. Click OK. In a
2 USB Modem Installation Guide
Click
Your computer system drivers need to
Next
Finish
. Your computer
.
few moments, when the Windows 98 Second Edition
Q242004 Update box appears, click
restarts. The installation program runs. Click
Finish
. Your computer shuts down.
Connecting the Faxmodem to Your Computer
Your computer should be shut down.
Yes
. Your computer
Next
and then
Make a note of the serial number of your faxmodem, which
1111
is located on the bottom of the case, just under the barcode.
Connect the USB cable by plugging the cable’s square end
2222
into the USB jack on the back of the faxmodem. Plug the
other rectangular end into the USB connector on your computer.
Turn your computer back on.
3333
For Windows Users:
you may see a dialog box stating
Installing your USB Faxmodem 3
If you are using Windows 2000 or Me,
Digital Signature Not
Found
If you are using Windows XP, you may see a standard disclaimer dialog box regarding Windows logo testing. You can
safely disregard this message and click
Connect the phone cord. Plug one end of the cord into the
4444
phone jack on the back of the modem. Plug the other end
into the wall jack just as you would a telephone. See the
following illustration.
Note:
equivalent of minimum AWG 26 line cord.
. You can safely ignore this message and click
Continue Anyway
Use the supplied telecommunication cable or an
Confirming the Installation
Your computer should be turned on.
Yes
.
.
For Windows 98/Me:
1111
Start | Settings | Control Panel
dems
icon.
For Windows 2000:
Start | Settings | Control Panel | Printers and Other
Hardware
tions
For Windows XP:
| Control Panel | Printers and Other Hardware
ble-click the
click the
•
When prompted, enter your location information.
•
Click the entry for your modem and then click
ties
•
Set the
(probably 115,200). This sets the speed at which the
computer communicates internally with the faxmodem.
Click the
2222
Query Modem
4 USB Modem Installation Guide
and double-click the
icon and then click the
Phone and Modem Options
Modems
.
Maximum speed
Diagnostics
From the computer’s desktop, go to
and double-click the
From the computer’s desktop, go to
Phone and Modem Op-
Modems
From the computer’s desktop, go to
tab.
to the highest speed available
Modem
or
. If displayed, make a note of the
tab.
icon and then
tab. Click
More info
Mo-
Start
and dou-
Proper-
or
Port
and
Interrupt
This step also tests the modem. You will see a list of AT
commands and responses, indicating that your new modem
is properly connected.
entries.
IMPORTANT:
puter, you’ll need to redirect your application software so that it recognizes your new modem. Please turn to page 15 for instructions.
Otherwise, continue below.
Tip:
If you already have a modem installed in your com-
If you determine that your modem is not working, first try
turning off your computer and restarting it. If restarting your
computer doesn’t work, please consult the
section on page 15.
Troubleshooting
Installing the Modem’s Communications Software
The modem’s CD describes the communications software package
and online service included with your modem and provides easy
point-and-click installation. If necessary, consult the CD’s online help.
Please run the modem’s CD now. You should not install the drivers
again, but you should install any application software you like.
If you have a V.92 modem, after you’ve installed the CD software,
you should read the
section of this manual on page 6. Enjoy your modem.
Important Information about V.92 Modems
Installing your USB Faxmodem 5
Important Information about V.92 Modems
With V.92, as with the earlier V.90 standard, your connection speed
depends on your phone line and your Internet Service Provider (ISP).
To enhance compatibility, this modem automatically detects whether
to use V.92, V.90, or a slower mode when it connects to your ISP.
Your V.92 modem includes the following capabilities.
QuickConnect:
•
A V.92 modem remembers the line conditions of the last number
called, and uses this information to try to reduce connection
times.
Modem-on-Hold:
•
You have the option of receiving voice calls while online. You can
answer the call and put your Internet session on hold if your ISP
supports this capability and you have Call Waiting service compatible with the modem. See page 8 for more details about Modem-on-Hold.
Faster Upload Speeds:
•
Upload speeds may be increased, from 33.6K bps to a maximum
of 48K bps. (Actual rates vary, depending on line
conditions.)
V.44 Data Compression:
•
The V.44 standard lets you browse the Web and transfer data at
higher speeds.
To make the most of your V.92 modem, follow these steps:
1.
Contact your ISP and get the phone number of a V.92 connection to the ISP.
2.
Check our web site for news of any V.92 updates. If an update is
available, follow the directions below for upgrading your modem.
Note:
6 USB Modem Installation Guide
If you want to manually change the way your modem connects, please consult the AT command tables beginning on
page 20 in the
Troubleshooting
section.
Modem Upgrades
Your modem’s software, or “firmware,” can be easily upgraded. This
is useful for code updates and feature enhancements. To upgrade
your modem’s firmware, download the new firmware files from our
Web site and then run a program we provide. Before calling your first
V.92 site, we strongly suggest that you download the latest firmware.
We also suggest that you register your modem with us so that we
can notify you via e-mail when new firmware releases are available.
Installing your USB Faxmodem 7
How to Use NetWaiting Modem-on-Hold
Your modem includes the NetWaiting Modem-on-Hold program from
BVRP Software. This User Guide provides basic information on getting started using the NetWaiting software. For more details, please
refer to NetWaiting’s extensive on-line help.
Note:
Your Internet Service Provider (ISP) must support the V.92
protocol; otherwise not all of the Modem-on-Hold features will
work. Contact your ISP if you are unsure. Also, you must have
Call Waiting to use Modem-on-Hold.
When you turn your computer back on
software and hardware, you will see NetWaiting’s yellow telephone
icon in your computer’s system tray. (If you do not see it, from the
desktop go to
Waiting
From then on, if someone calls while you are online, the NetWaiting
box displays on your computer screen, offering you three choices.
•
Place your Internet connection on hold and accept the call (click
the OK icon).
•
Disconnect your Internet connection and accept the call (click the
red X icon).
•
Reject the call and remain connected to the Internet (click the
Disconnect
Note:
depending on your ISP. Check with your provider.
Start | Programs | NetWaiting
to display the icon.)
icon).
The length of time that your modem can be on hold varies
after
installing your modem
, and then select
Net-
8 USB Modem Installation Guide
Changing Your Country Setting
Our World Traveler™ country select software, also included on the
CD, provides configuration information so that your modem automatically works with the telephone system in your country.
To change your country setting, follow these steps:
From your computer’s desktop, click
1
V.92 Modem | World Traveler
Select the country of your choice from the list and click
2
Start | Programs |
.
Set
.
Removing Your USB Faxmodem 9
Removing Your USB Faxmodem
If you ever want to remove your USB modem, follow these steps:
For Windows 98/Me/2000:
1111
Settings | Control Panel
Programs
instructions and click
For Windows XP:
Panel
your USB modem. Follow the onscreen instructions and
click
The
2222
dialog box will appear. Select the modem you want to uninstall and click
Shut down your computer and unplug your modem.
3
. Delete your USB modem. Follow the onscreen
From the desktop, go to
and double-click
Finish
Modem Properties
.
Remove
From the desktop, go to
and double-click
Finish
.
Start | Control
Add/Remove Programs
Phone and Modem Options
or
.
Add/Remove
Start |
. Delete
10 USB Modem Installation Guide
Communicating with Your Faxmodem
The faxing and communications software that came with your faxmodem sets itself up automatically and takes care of sending any
necessary commands to the modem.
You should read this section, however, if you want to learn some
general facts about how software works with your faxmodem, or if
you intend to use your new modem with other software.
Accessing the Internet
To access the Internet and the World Wide Web, you need an online
service such as America Online (AOL) or CompuServe, or an Internet Service Provider (ISP). The best place to start is the CD included
with your modem package, which contains online services for you to
try.
Online services provide installation software that makes signing up
almost automatic. ISPs typically supply or suggest the browser software needed to access their service. They also provide additional instructions and software for setting up your account.
Note:
You may need to redirect your application software to recog-
nize your new modem; refer to the
15
, if you need assistance.
Troubleshooting
section, page
Making the Most of the Fax Features
Your faxmodem includes software on the enclosed CD that enables
you to send, receive, and schedule faxes. The software will also let
you set up fax-back, sometimes called fax-on-demand, and issue fax
broadcasts.
If you use your faxmodem for receiving faxes, keep in mind the following:
Communicating with Your Faxmodem 11
•
Your computer must be running, and the communications soft-
ware must be active.
•
If you want to connect to your online service or ISP, you must exit
the communication software first. While you are on line, you cannot receive calls or faxes.
•
Some computers have a power saving option that stops the hard
drive from spinning after a period of inactivity. If a call comes in,
it may fail to connect while the hard drive restarts and activates
the software. If this happens, you should deactivate the feature
of your power saving option that stops the hard drive. See your
computer's documentation for details.
Communication Setup Options
If you run into configuration difficulties with your communication software, it may be helpful to read the following section.
In setting up some older software programs, you may be asked to
enter certain information. Most programs have default settings that
are correct for use with this modem, and there is no need to change
them. However, you should be aware of the following items:
If you are asked to select the “modem type” from a menu, and you
don’t see this modem listed by name, select the most descriptive
name such as
dem
.
V.92 modem, 56K modem
, or generic
Class 1 Mo-
In the dialing directory, set all entries to the highest possible baud
rate, if your software and serial port support these speeds (do not go
over 115,200 bps). All communications between the computer and
the faxmodem take place at this higher speed, independent of the
modem-to-modem speed.
If your fax software gives you the option of selecting
Class 2
12 USB Modem Installation Guide
fax drivers, select
Class 1
.
Class 1
or
Initialization Strings and AT Commands
An initialization string is a group of AT command settings that is sent
to the faxmodem as soon as you start up the software. The software
determines which commands should be included in the initialization
string, based on the device you select during installation. The commands remain in effect throughout the communications session, unless the software sends other commands to override them.
The software uses other AT command strings for all commands sent
to the modem. This is transparent to you—the software does this in
the background without you being aware of it.
It is sometimes necessary, however, to add other AT commands to
initialization strings. You can find a table of AT commands on the
World Wide Web at
AT Command Sets
on
If your software suggests an initialization string for this modem, you
should use it. If your software does not list this modem and no initialization string is suggested, use the following:
Your telephone service may include Call Waiting that you can temporarily suspend by using your phone to dial a special code. (For example, in the U.S., you can disable call waiting by adding *70 to your
dialing prefix; please check with your local phone company for the
correct code for your area.) You can include that code, followed by a
comma, in the dial string or dial prefix in your software.
www.modems.com
.
. Click
AT &F
Reference
.
and then
If your software does not handle AT commands automatically, it
should provide a place to enter AT commands in its setup menus.
However, in some cases you may need to enter AT commands directly to the faxmodem. You must do so from a data program’s terminal mode.
Refer to the
mands.
Using Terminal Mode to Enter AT Commands
Start your data communications program.
Communicating with Your Faxmodem 13
Troubleshooting
section for more tips about AT com-
Change to terminal mode (also called command, local, direct, or
dumb mode). Check your software documentation for additional instructions.
Type AT plus the command you need and press
an OK response.
When you finish, you can return to the data communications program’s standard user interface. See the software program’s documentation if you need help.
To return to the factory default settings for the modem, in terminal
mode, type
AT &F
and press
Enter
.
Enter
. You will see
Using Video
Your faxmodem supports video applications through the V.80 standard protocol so that it can be used for high-quality modem-tomodem videoconferencing. The modem is compatible with H.324
point-to-point and H.323 Internet video conferencing standards. To
send videos, you need a camera and video software.
14 USB Modem Installation Guide
Troubleshooting
If your modem stops working, please read this section carefully before calling Customer Support. In addition, your modem CD includes
a list of Frequently Asked Questions (FAQs).
Important—If Your Computer Has an Existing Modem
You must redirect your application software so that it recognizes your
new modem. To do so, follow these instructions:
Dial-up Networking Users:
•
From your computer’s desktop, double-click the
icon and then the
Make New Connection
the dropdown list, and follow the prompts.
America Online Users:
•
From within AOL, click the
Setup
button. Select the
V.92 modem you’ve installed. Click OK and then
Dial-up Networking
icon, select your new V.92 modem from
Setup
Devices
icon. Double-click the
button; then click the
tab and double-click the new
Plug and Play Setup Problems with Windows
My Computer
Expert
Close
.
Under some circumstances, the Plug and Play setup under Windows
may not resolve all installation problems. The Windows Help system
has an excellent tool for thoroughly diagnosing and solving many
problems.
On your desktop, double-click the
1.
1.
1.1.
Choose the
2.
2.
2.2.
dows displays the
Select the
3.
3.
3.3.
a Help Search option, which you can use instead; search for
“hardware conflict,” for example.
Troubleshooting 15
Help Topics
Windows Help
Contents
command in the
tab. Note: Windows Me and 2000 include
My Computer
Help
dialog box.
icon.
menu. Win-
4.
4.
4.4.
5.
5.
5.5.
This should solve your problem. Remember to write down your COM
port setting. Return to page 10 to complete the installation.
Troubleshooters
Click
to click
ware conflict help entry.
Follow the instructions for determining and resolving a hardware conflict.
Windows 98 Troubleshooters
. (For Windows 98, you will also have
.) Then click the hard-
16 USB Modem Installation Guide
Other Troubleshooting Tips
Problem:Your modem seems to install under Windows, but
Windows cannot find it later.
Solution
:
If your computer has a built-in modem on the motherboard, Windows may reinstall it the next time you start
up. Consult your computer’s documentation or call your
computer’s manufacturer to get instructions on how to
disable the built-in modem.
Problem: The software cannot find the modem and the modem
does not respond to AT commands. (The following
comment applies to many other problems as well.)
Solution
:
The most common problem with modems is that the
communications software is not configured for the same
COM port as the modem.
Check which COM port the modem is using. Make sure
that the software’s COM port setting matches the modem’s COM port setting. From the Windows Toolbar, go
Start | Settings | Control Panel | Modems | Diag-
to
nostics
. Click the
More info
. If Windows displays the modem’s ATI re-
COM port
for your modem, then click
sponses, the modem is working.
Another problem is that COM port resources may be in
use by another device. Make sure that the COM port resources used by the modem are not being used by any
other device, such as a soundcard.
:
Problem
You type an AT command line in a terminal application and press Enter, but your modem fails to execute the command line. Or there was no response after executing a command.
Solution
:
Be sure you type AT at the beginning of the command
line.
Troubleshooting 17
Make sure the communications software is configured
for the same COM port as your modem.
Be sure your modem is not in data mode when you type
the command. Use the escape character sequence to
switch to terminal mode (The default escape sequence
is to wait at least one second, type
+++
, and wait another
second or more.)
If you typed a command but did not receive an OK response from your modem, the E0 and Q1 commands
may be in effect, disabling echo and responses. Verify
this with the &V command. To enable echo and responses, type
ATE1Q0
and press
Enter
.
Problem
Solution:
:
The modem speaker volume is too low or too high.
Your modem has a small speaker on board that provides
audible feedback of dial tones and remote connection
signals (“handshaking”). This is not the same as the
speaker that you may have connected to your sound
card.
If the software allows you to control the volume, make
sure the speaker is enabled and set to a comfortable
volume.
If the software does not have speaker settings, add one
of the AT commands listed below to the initialization
string:
L1
for low volume
L2
for medium volume
L3
for highest volume
M0
to turn the speaker off entirely
For example, if you want the volume low and the software uses the initialization string
AT &F
, change it to
AT &F L1
.
18 USB Modem Installation Guide
Problem:The modem does not automatically dial a call when
you send a Dial command.
Solution
Problem
Solution
:
Make sure the modem speaker is turned on in your software so that you can hear dialing sounds. Also, make
sure that the phone line is plugged in.
Make sure that you are dialing a valid phone number, including any required dial prefixes.
If you are using tone dialing on a line that requires pulse
dialing, the line may not be able to accept tone-dialed
calls. Select Pulse dialing in your software, or make sure
software dialing prefix is
ATDP
(for pulse dialing).
Make sure your communications software and modem
are configured for the same COM port.
Make sure your modem has hung up from the previous
call. Select
Hang Up
in your software; or type
ATH
terminal mode.
:
The modem can connect to some modems, but not
to others.
:
A remote modem does not respond because of the extended negotiation process by which modems determine
the best common connection between them. If this is the
case, you may have to disable part or all of the negotiation process. In the following table, “protocol” means error correction and data compression.
in
Troubleshooting 19
To force different communication speeds Type these AT commands
and press Enter
Negotiate speed and protocol
(default setting)
To force protocol
Dualmode (V.90 or V.92)—56000 bps
V92 only (disable V.90)—56000 bps
V.90 only (disable V.92)—56000 bps
Disable both 56K and autorate on V.34—33600 bps
V.34—33600 bps
V.32bis—14400 bps
V.32—9600 bps
2400 bps
1200 bps
Notes:
Some software allows these commands to be added to the
list of dial prefixes or the initialization string.
When the protocol is forced, the modem will not attempt to
connect at other protocols if it cannot connect at the forced
protocol. It will try to connect at the fastest speed available
within the forced protocol.
AT &F
AT \N3
AT+MS=V92,1
AT+MS=V92,0
AT+MS=V90,0
AT+MS=V34,1
AT+MS=V34,0
AT+MS=V32B,0
AT+MS=V32,0
AT+MS=V22B,0
AT+MS=V22,0
There are other configurations that can be forced as well. If you need
to select a particular configuration, use the AT command strings
shown below. You can always return to the modem’s default configuration by typing
AT &F
and pressting the
Enter
key.
Remember that if you do this, the modem will not have received the
commands in your software’s initialization string as it normally would.
Using the
ATZ
command overcomes this problem if you have saved
all of your setup parameters in nonvolatile memory. (To save setup
20 USB Modem Installation Guide
parameters in nonvolatile memory in
AT
terminal mode: Type AT,
followed by the parameter settings you desire, followed by &W, and
Enter
press
Enter
To force Type command & press Enter
MNP 5/MNP 4 operation
LAPM only (V.42)
MNP 4 only
V.42bis data compression
V.44 data compression only
Auto-answer
. For example, if you type
, the
&C1
and
&D2
parameter settings are stored.)
AT \N5
AT \N4
AT \N5%C0
AT+DCS=1,0
AT+DCS=0,1
AT S0=1
AT &C1 &D2 &W
and press
Problem: Your V.92 modem does not connect reliably at V.92.
Solution:
First be sure that you have the latest modem firmware
downloaded from our Web site, as discussed on page 6.
Also make sure that your ISP offers V.92 at the number
you are calling.
If you still have a V.92 problem, you may want to modify
your Internet Connection string in Windows: On your
desktop, double-click the
double-click
Dial-up Networking
My Computer
. Right-click the existing
icon, and then
Internet Connection that you wish to modify and select
Properties
Advanced
. Click
.
General | Configure | Connection |
You can add initialization (init) strings on the line labeled
Extra Settings
. Enter
one
of the init strings listed below.
Try these commands one at a time until you find the one
that gives you the highest possible connection rate for
your telephone line conditions.
Troubleshooting 21
Init String Definition
ATW2S7=150+MS=V90
OR
AT&F+MS=V92
AT&FS7=150 &F Sets factory defaults
AT&F&C1&D2\N5\A2=1S7=100
S7 Sets wait time for remote carrier,
wait time can be 1-255 seconds
&C1
DCD (Data Carrier Detect) follows
the remote carrier signal
&D2 DTR (Data Terminal Ready) reacts
with a disconnect, sends “OK” response and disables auto-answer
while DTR signal is OFF
\N5 MNP Error Correction Only
\A2 Maximum block size: 192 characters
Problem: Modem-on-Hold is not working.
Solution:
You may have disabled Call Waiting in your dial up networking settings. For example, in the US, if you included
*70,
in your phone number to dial, you have disabled Call
Waiting.
Your ISP may not support V.92. Check with your ISP.
Confirm that you have established a V.92 connection.
Modem-on-Hold will not work with a V.90 connection.
Your phone line may not have Call Waiting enabled. In
order to use Modem-on-Hold, your phone must support
Call Waiting. Please check with your local telephone
company.
Your firmware might be out of date. Please visit our Web
site to upgrade your modem’s firmware.
22 USB Modem Installation Guide
Problem: You are using V.92 Modem-on-Hold but it discon-
nects you as soon as you are notified of an incoming call.
Solution:
Your ISP may have set your modem “on hold” time to
zero. This means that you are disconnected immediately
after accepting an incoming call.
Your Modem-on-Hold software might be set to automatically disconnect. Please consult the online help included
with your Modem-on-Hold software.
Problem: Your modem disconnects while communicating with
a remote system.
Solution:
The remote system has hung up, and you need to reconnect. The other most common sources of interruptions are Call Waiting or someone picking up an extension phone.
If you have Call Waiting, you can usually temporarily disable it by including a prefix such as
*70,
(including the
comma) in the U.S., or by selecting it as a prefix in the
software’s dialing directory.
Depending on your service, you may not be able to disable Call Waiting for incoming calls. If your incoming
data calls are frequently disrupted by Call Waiting, you
should consider dropping the service or installing a separate phone line without Call Waiting.
Note:
Disabling Call Waiting prevents your V.92 Modem-
on-Hold feature from working.
Troubleshooting 23
Problem: Your modem does not make a connection.
Solution:
If your modem places calls but never connects, make
sure you are dialing the right number and that the remote
modem is turned on.
Problem: Modem performance seems sluggish.
Solution:
If you are connected to the Internet, there may be a lot of
traffic at the Web sites you are visiting. Other possible
causes are lack of sufficient memory in your computer
(insufficient RAM) or a slow processor (you need a
Pentium® 266 or faster, or equivalent, when using Windows 98SE, Me, or 2000, or a 500 MHz Pentium 3 or
faster, when using Windows XP).
Problem: Data appears garbled on the screen.
Solution:
Your communications software character set-up (start
bit, data bits, stop bits, and parity bit) does not match
that of the remote system. Check your settings against
those used by the remote system and make sure they
match. Pay particular attention to the parity setting, as
this is the most common difference among systems. You
should normally use 8 data bits, NO parity, and 1 stop bit
8, NONE, 1
(
bits, EVEN parity, and 1 stop bit (
or
8N1
). Another common setting is 7 data
7, EVEN, 1
or
7E1
).
Problem: You encounter communications problems with your
modem.
Solution:
Check that your communications software has been set
up properly. Recheck the initialization string and dial
string specified in your software manual.
Memory-resident programs can cause a variety of problems. Try starting up your computer without them. Programs that can cause problems include antivirus programs and screen savers.
24 USB Modem Installation Guide
Appendix A: Removing an Internal Modem
If you are replacing an external modem or if your computer does not
have an internal modem installed, you do not need this section.
Note:
1
2
Return
tion.
Although you do not have to remove your internal modem,
we strongly recommend that you do so. Removing your old
modem frees up resources.
Before you take out the modem, you must inform Windows that you are going to remove it:
•
Click on
Control Panel
•
Now click the
you are removing the modem.
Windows has now been informed of your intention to remove
the old modem.
Remove the old modem as follows:
•
Shut down and turn off the computer.
•
Remove any cables connected to the modem.
•
Open the case of the computer.
•
Remove the screw that attaches the modem bracket to
the computer.
•
Pull the modem out of its slot.
•
Replace the computer’s case.
Installing the Drivers
Start | Settings | Control Panel
displays, double-click the
Remove
button. Click OK to confirm that
on page
1
to continue with the installa-
. When the
Modems
icon.
Appendix A: How To Uninstall Modem Drivers 25
Appendix B: Regulatory Information
U.S. FCC Part 68 Statement
This equipment complies with Part 68 of the FCC rules. The unit bears a label which contains the FCC registration number and Ringer Equivalence
Number (REN). If requested, this information must be provided to the telephone company.
This equipment uses the following standard jack types for network connection: RJ11C.
This equipment contains an FCC compliant modular jack. It is designed to
be connected to the telephone network or premises wiring using compatible
modular plugs and cabling which comply with the requirements of FCC Part
68 rules.
The Ringer Equivalence Number, or REN, is used to determine the number
of devices which may be connected to the telephone line. An excessive
REN may cause the equipment to not ring in response to an incoming call.
In most areas, the sum of the RENs of all equipment on a line should not
exceed five (5.0).
In the unlikely event that this equipment causes harm to the telephone network, the telephone company can temporarily disconnect your service. The
telephone company will try to warn you in advance of any such disconnection, but if advance notice isn’t practical, it may disconnect the service first
and notify you as soon as possible afterwards. In the event such a disconnection is deemed necessary, you will be advised of your right to file a complaint with the FCC.
From time to time, the telephone company may make changes in its facilities, equipment, or operations which could affect the operation of this
equipment. If this occurs, the telephone company is required to provide you
with advance notice so you can make the modifications necessary to obtain
uninterrupted service.
There are no user serviceable components within this equipment.
It shall be unlawful for any person within the United States to use a com-
puter or other electronic device to send any message via a telephone facsimile unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the
date and time it is sent and an identification of the business, other entity, or
individual sending the message and the telephone number of the sending
machine or of such business, other entity, or individual. The telephone
26 USB Modem Installation Guide
number provided may not be a 900 number or any other number for which
charges exceed local or long distance transmission charges. Telephone
facsimile machines manufactured on and after December 20, 1992, must
clearly mark such identifying information on each transmitted message.
Facsimile modem boards manufactured on and after December 13, 1995,
must comply with the requirements of this section.
This equipment cannot be used on public coin phone service provided by
the telephone company. Connection to Party Line Service is subject to state
tariffs. Contact your state public utility commission, public service commission, or corporation commission for more information.
U.S. FCC Part 15 Emissions Statement
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate
radio frequency and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Industry Canada Emissions Statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du
Règlement sur le matériel brouilleur du Canada.
Appendix B: Regulatory Information 27
Industry Canada CS03 Statement
Notice
: The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.
Before installing the equipment, users should ensure that it is permissible to
be connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of concern.
The customer should be aware that compliance with the above conditions
may not prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative
designated by the supplier. Any repairs or alterations made by the user to
this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe
system, if present, are connected together. This precaution may be particularly important in rural areas.
such connections themselves, but should contact the appropriate electric
inspection authority, or electrician, as appropriate.
Notice
: The Ringer Equivalence Number (REN) assigned to each terminal
device provides an indication of the maximum number of terminals allowed
to be connected to a telephone interface. The termination on an interface
may consist of any combination of devices subject only to the requirement
that the sum of the Ringer Equivalence Numbers of all the devices does not
exceed 5.
Caution
: Users should not attempt to make
28 USB Modem Installation Guide
Europe
Austria Belgium Denmark Finland
France* Germany Greece Ireland
Italy Luxembourg Netherlands Portugal
Spain Sweden UK
Note:
by an asterisk (*) in the table above. This device is also authorized for use
in all EFTA member states (
EU member states with restrictive use for this device are indicated
Switzerland, Iceland, Liechtenstein, Norway
Important Notice for Users in France
This product should only be used on France Telecom (FT) phone lines
where current limiting is not required. This is approximately 78% of all FT
phone lines.
Europe - Declaration of Conformity
The manufacturer declares under sole responsibility that this equipment is
compliant to Directive 1999/5/EC (R&TTE Directive) via the following:
Directives Standards
73/23/EEC-Low Voltage IEC 60950 electrical safety
89/336/EEC-EMC EN 55024 EMC – immunity
89/336/EEC-EMC EN 55022 EMC – emissions
The product is CE marked.
Test Reports Issued
).
Appendix B: Regulatory Information 29
CE Compliance Statement
Hereby Zoom declares that this modem is in compliance with the essential
requirements and other relevant provisions of Directive 1999/5/EC.
Zoom vakuuttaa täten että modeemi tyyppinen laite on direktiivin 1999/5/EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen mukainen.
Hierbij verklaart Zoom dat het toestel modem in overeenstemming is met de essentiële eisen en de andere relevante bepalingen van richtlijn 1999/5/EG.
Bij deze verklaart Zoom dat deze modem voldoet aan de essentiële eisen en aan de
overige relevante bepalingen van Richtlijn 1999/5/EC.
Par la présente Zoom déclare que l'appareil modem est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999/5/CE.
Par la présente, Zoom déclare que ce modem est conforme aux exigences essentielles et aux autres dispositions de la directive 1999/5/CE qui lui sont applicables.
Härmed intygar Zoom att denna modem står I överensstämmelse med de väsentliga
egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv
1999/5/EG.
Undertegnede Zoom erklærer herved, at følgende udstyr modem overholder de
væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.
Hiermit erklärt Zoom dass sich modem in Übereinstimmung mit den grundlegenden
Anforderungen und den anderen relevanten Vorschriften der Richtlinie 1999/5/EG befindet". (BMWi)
Hiermit erklärt Zoom die Übereinstimmung des Gerätes modem mit den grundlegenden Anforderungen und den anderen relevanten Festlegungen der Richtlinie
1999/5/EG. (Wien)
ΜΕ ΤΗΝ ΠΑΡΟΥSΑ ZOOM ΔΗΛOΝΕΙ ΟΤΙ ΜΟΝΤΕΜ SΥΜΜΟΡFOΝΕΤΑΙ ΠΡΟS ΤΙS
ΟΥSΙOΔΕΙS ΑΠΑΙΤΗSΕΙS ΚΑΙ ΤΙS ΛΟΙΠΕS SΧΕΤΙΚΕS ΔΙΑΤΑΞΕΙS ΤΗS ΟΔΗGΙΑS
1999/5/ΕΚ.
Con la presente Zoom dichiara che questo modem è conforme ai requisiti essenziali
ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.
Por medio de la presente Zoom declara que el módem cumple con los requisitos es-
enciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva
1999/5/CE.
Zoom declara que este modem está conforme com os requisitos essenciais e outras
disposições da Directiva 1999/5/CE.
Electrostatic Discharge (ESD) Statement
This unit may require resetting after a severe ESD event.
30 USB Modem Installation Guide
Appendix C: Reference Information
We recommend that you take a few moments to fill in the following information for
your future reference. In the event you need to call Technical Support or Customer
Service, you will need the information below.
Faxmodem Model _______________________
(located on the box)
Serial Number _______________________
(located on the bottom of the modem under the bar code)
COM Port _______________________
Date of Purchase _______________________
Store or Dealer
Appendix C: Reference Information 31
_______________________
0103-A 27258 ©2003
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