Hayes H08-15355F User Guide
USB Modem User Guide
NOTICE
This document contains proprietary information protected by copyright, and
this User’s Manual and all the accompanying hardware, software, and
documentation are copyrighted. All rights are reserved. No part of this
document may be photocopied or reproduced by mechanical, electronic, or
other means in any form.
The manufacturer does not warrant that the hardware will work properly in
all environments and applications, and makes no warranty and representation, either implied or expressed, with respect to the quality, performance,
merchantability, or fitness for a particular purpose of the software or documentation. The manufacturer reserves the right to make changes to the
hardware and User’s Manual content without obligation to notify any person
or organization of the revision or change.
All brand and product names are the trademarks of their respective owners.
© Copyright 2003. All rights reserved.
Contents
INTRODUCTION .........................................................................1
W
HAT YOU NEED TO USE YOUR FAXMODEM
..................................... 1
INSTALLING YOUR USB FAXMODEM......................................2
I
NSTALLING THE DRIVERS
C
ONNECTING THE FAXMODEM TO YOUR COMPUTER
C
ONFIRMING THE INSTALLATION
I
NSTALLING THE MODEM’S COMMUNICATIONS SOFTWARE
................................................................ 2
.......................... 3
....................................................... 4
................. 5
IMPORTANT INFORMATION ABOUT V.92 MODEMS.............. 6
M
ODEM UPGRADES
......................................................................... 7
HOW TO USE NETWAITING MODEM-ON-HOLD.....................8
CHANGING YOUR COUNTRY SETTING...................................9
REMOVING YOUR USB FAXMODEM .....................................10
COMMUNICATING WITH YOUR FAXMODEM........................11
A
CCESSING THE INTERNET
M
AKING THE MOST OF THE FAX FEATURES
C
OMMUNICATION SETUP OPTIONS
I
NITIALIZATION STRINGS AND
U
SING VIDEO
................................................................................ 14
............................................................. 11
..................................... 11
.................................................. 12
AT C
OMMANDS
................................. 13
TROUBLESHOOTING ..............................................................15
P
LUG AND PLAY SETUP PROBLEMS WITH WINDOWS
O
THER TROUBLESHOOTING TIPS
.................................................... 17
....................... 15
APPENDIX A: REMOVING AN INTERNAL MODEM ...............25
APPENDIX B: REGULATORY INFORMATION .......................26
APPENDIX C: REFERENCE INFORMATION ..........................31
Introduction
This Modem User Guide expands the Quick Start included with your
faxmodem package and contains all the information you should need
to use and troubleshoot your new modem. The Table of Contents
shows the various useful sections of this User Guide.
What You Need to Use Your Faxmodem
Make sure that you have received the following items in addition to this manual:
•
USB faxmodem
•
Phone cord
•
USB cable
•
CD-ROM containing installation software and communications
software.
You also need the following:
•
IBM PC-compatible Pentium® 266 or faster (or equivalent), with
16 megabytes of RAM, and Windows 98SE, Me, or 2000, or a
500 MHz Pentium 3 or faster with Windows XP
•
An available USB port on your computer
•
Windows® 98SE, Me, 2000, XP, or equivalent operating system
•
For software supplied on a CD-ROM disc, a CD drive
•
A telephone jack to plug the modem into, so the modem can dial
out and receive calls.
Introduction 1
Installing Your USB Faxmodem
Note:
If you have a PC and are replacing an existing
dem, turn to
page 25
(
Appendix A: Removing an Internal Modem
) for instructions.
internal
mo-
Installing the Drivers
We have streamlined the installation of your modem by including an
InstallShield® program.
you connect your faxmodem hardware.
Your computer should be turned on. Close any applications
1111
you have running.
Insert the CD-ROM disc that came with your faxmodem into
your CD-ROM drive. The CD-ROM disc should automatically start after a few seconds and display an installation
screen.
If the CD does not start automatically:
puter
icon on your desktop; then double-click on the icon
for your CD-ROM drive. If the installation program doesn’t
start right away, double-click
When the installation screen appears, click
2222
Drivers
and then
You must first run this program before
My Com-
setup.exe
Install Modem
.
launch.exe
USB Drivers
Click the
or
.
The installation program begins. Click
3333
For Windows Me/2000/XP:
4444
shuts down.
For Windows 98SE:
be updated. An Information box appears. Click OK. The
Windows License Agreement box appears. Click OK. In a
2 USB Modem Installation Guide
Click
Your computer system drivers need to
Next
Finish
. Your computer
.
few moments, when the Windows 98 Second Edition
Q242004 Update box appears, click
restarts. The installation program runs. Click
Finish
. Your computer shuts down.
Connecting the Faxmodem to Your Computer
Your computer should be shut down.
Yes
. Your computer
Next
and then
Make a note of the serial number of your faxmodem, which
1111
is located on the bottom of the case, just under the barcode.
Connect the USB cable by plugging the cable’s square end
2222
into the USB jack on the back of the faxmodem. Plug the
other rectangular end into the USB connector on your computer.
Turn your computer back on.
3333
For Windows Users:
you may see a dialog box stating
Installing your USB Faxmodem 3
If you are using Windows 2000 or Me,
Digital Signature Not
Found
If you are using Windows XP, you may see a standard disclaimer dialog box regarding Windows logo testing. You can
safely disregard this message and click
Connect the phone cord. Plug one end of the cord into the
4444
phone jack on the back of the modem. Plug the other end
into the wall jack just as you would a telephone. See the
following illustration.
Note:
equivalent of minimum AWG 26 line cord.
. You can safely ignore this message and click
Continue Anyway
Use the supplied telecommunication cable or an
Confirming the Installation
Your computer should be turned on.
Yes
.
.
For Windows 98/Me:
1111
Start | Settings | Control Panel
dems
icon.
For Windows 2000:
Start | Settings | Control Panel | Printers and Other
Hardware
tions
For Windows XP:
| Control Panel | Printers and Other Hardware
ble-click the
click the
•
When prompted, enter your location information.
•
Click the entry for your modem and then click
ties
•
Set the
(probably 115,200). This sets the speed at which the
computer communicates internally with the faxmodem.
Click the
2222
Query Modem
4 USB Modem Installation Guide
and double-click the
icon and then click the
Phone and Modem Options
Modems
.
Maximum speed
Diagnostics
From the computer’s desktop, go to
and double-click the
From the computer’s desktop, go to
Phone and Modem Op-
Modems
From the computer’s desktop, go to
tab.
to the highest speed available
Modem
or
. If displayed, make a note of the
tab.
icon and then
tab. Click
More info
Mo-
Start
and dou-
Proper-
or
Port
and
Interrupt
This step also tests the modem. You will see a list of AT
commands and responses, indicating that your new modem
is properly connected.
entries.
IMPORTANT:
puter, you’ll need to redirect your application software so that it recognizes your new modem. Please turn to page 15 for instructions.
Otherwise, continue below.
Tip:
If you already have a modem installed in your com-
If you determine that your modem is not working, first try
turning off your computer and restarting it. If restarting your
computer doesn’t work, please consult the
section on page 15.
Troubleshooting
Installing the Modem’s Communications Software
The modem’s CD describes the communications software package
and online service included with your modem and provides easy
point-and-click installation. If necessary, consult the CD’s online help.
Please run the modem’s CD now. You should not install the drivers
again, but you should install any application software you like.
If you have a V.92 modem, after you’ve installed the CD software,
you should read the
section of this manual on page 6. Enjoy your modem.
Important Information about V.92 Modems
Installing your USB Faxmodem 5
Important Information about V.92 Modems
With V.92, as with the earlier V.90 standard, your connection speed
depends on your phone line and your Internet Service Provider (ISP).
To enhance compatibility, this modem automatically detects whether
to use V.92, V.90, or a slower mode when it connects to your ISP.
Your V.92 modem includes the following capabilities.
QuickConnect:
•
A V.92 modem remembers the line conditions of the last number
called, and uses this information to try to reduce connection
times.
Modem-on-Hold:
•
You have the option of receiving voice calls while online. You can
answer the call and put your Internet session on hold if your ISP
supports this capability and you have Call Waiting service compatible with the modem. See page 8 for more details about Modem-on-Hold.
Faster Upload Speeds:
•
Upload speeds may be increased, from 33.6K bps to a maximum
of 48K bps. (Actual rates vary, depending on line
conditions.)
V.44 Data Compression:
•
The V.44 standard lets you browse the Web and transfer data at
higher speeds.
To make the most of your V.92 modem, follow these steps:
1.
Contact your ISP and get the phone number of a V.92 connection to the ISP.
2.
Check our web site for news of any V.92 updates. If an update is
available, follow the directions below for upgrading your modem.
Note:
6 USB Modem Installation Guide
If you want to manually change the way your modem connects, please consult the AT command tables beginning on
page 20 in the
Troubleshooting
section.
Modem Upgrades
Your modem’s software, or “firmware,” can be easily upgraded. This
is useful for code updates and feature enhancements. To upgrade
your modem’s firmware, download the new firmware files from our
Web site and then run a program we provide. Before calling your first
V.92 site, we strongly suggest that you download the latest firmware.
We also suggest that you register your modem with us so that we
can notify you via e-mail when new firmware releases are available.
Installing your USB Faxmodem 7
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