Hayes H08-03357-B Installation Guide
PCI Modem Installation Guide
NOTICE
This document contains proprietary information protected by copyright, and this manual and
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reserved. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form.
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and applications, and makes no warranty or representation, either expressed or implied, with
respect to the quality, performance, merchantability, or fitness for a particular purpose of the
software or documentation. The manufacturer reserves the right to make changes to the
hardware, software, and documentation without obligation to notify any person or organization
of the revision or change.
All brand and product names are the trademarks of their respective owners.
© Copyright 1999
All rights reserved.
Contents
INTRODUCTION .........................................................................4
HAT YOU NEED
W
INSTALLING YOUR MODEM .....................................................6
NSTALLING THE DRIVERS
I
NSTALLING THE FAX MODEM CARD
I
OMPLETING THE INSTALLATION
C
USING THE FAX MODEM......................................................... 12
IPS FOR SETTING UP COMMUNICATIONS SOFTWARE
T
NITIALIZATION STRINGS
I
CCESSING THE INTERNET
A
SING AUDIO FEATURES
U
AKING THE MOST OF THE FAX AND VOICE FEATURES
M
SING VIDEO
U
TROUBLESHOOTING ..............................................................19
ENERAL TROUBLESHOOTING
G
IAL TROUBLESHOOTING
D
OICE TROUBLESHOOTING
V
N-LINE TROUBLESHOOTING
O
APPENDIX: REMOVING AN OLD MODEM ............................25
CUSTOMER SERVICE..............................................................27
.......................................................................5
............................................................7
.............................................8
................................................11
................13
............................................................14
........................................................15
...........................................................16
...............17
............................................................................18
...................................................20
..........................................................21
........................................................22
.....................................................23
REGULATORY & WARRANTY INFORMATION......................28
ART
FCC P
NDUSTRY CANADA EMISSIONS STATEMENT
I
ART
FCC P
NDUSTRY CANADA
I
IMITED WARRANTY—NORTH AMERICA
L
TATEMENT OF COPYRIGHT RESTRICTION
S
MISSIONS STATEMENT
15 E
ELECOMMUNICATIONS STATEMENT
68 T
CS03 S
TATEMENT
......................................28
......................................29
...............................28
...................28
.....................................31
.................................32
Introduction
Your new fax modem is a high-speed, reliable tool—whether you are
surfing the Internet; keeping in touch with colleagues, friends, and
family through e-mail; managing fax communications; using voice
mail; or doing videoconferencing with a video camera.
We designed this manual to make connecting your modem as easy
as possible. This Installation Guide provides easy-to-follow instructions for your fax modem. The communications software, included in
your modem package, provides menus to use your modem once it is
installed.
Before you get started…
Please read the
Information
.
Regulatory & Warranty
4 Hayes PCI Modem Installation Guide
What You Need
Make sure that you have received the following items in addition to
this guide:
• Fax modem
• Phone cord
• A CD-ROM disc containing installation software, modem drivers,
and communications software.
You also need the following:
• IBM PC-compatible Pentium® 133 or faster (or equivalent), with
at least 16 megabytes of RAM, an available PCI slot, and a tool
for removing and replacing the computer cover
• Windows® 95, 98, or NT 4.0 operating system
• A telephone jack to plug the modem into, so the modem can dial
out and receive calls
• A sound card if you want to use the modem as a telephone an-
swering device (voice mail option), plus an earphone or speakers
(for listening to incoming messages) and a microphone (if you
want to record your own outgoing message).
Introduction 5
Installing Your Modem
Windows 95 and Windows 98
We have enhanced Windows’ plug-and-play capability by providing a
software program that you must run before you install your fax modem. This InstallShield® program installs “driver” files and sets up
your computer to recognize the new fax modem. When you restart
your computer, your hard drive will already contain the files Windows
needs to complete the installation. Continue below with Installing
the Drivers.
Windows NT 4.0
In computers with Windows NT 4.0, the installation is just as easy,
but the sequence is the opposite. First install your new fax modem in
your computer; then run the InstallShield® program. To begin installing your new PCI fax modem with Windows NT 4.0, please go to
Installing the Fax Modem Card on page 8.
6 Hayes PCI Modem Installation Guide
Installing the Drivers
For Windows 95 and 98: Put the fax modem aside for now. Continue with step 1 below.
For Windows NT 4.0: Install the modem first according to the instructions beginning on page 8.
Then follow these steps:
Your computer should be turned on. Close any applications
1
you have running.
Find the CD that came with your fax modem and insert it in
your computer. It will auto-run after a few seconds and display an installation screen. If it does not auto-run, click on
Computer
and then on the icon for your CD-ROM drive.
My
When the installation interface appears, click on the
2
Modem Drivers
automatically copy driver files to your hard drive. Do not install any of the other software at this time.
When the installation program has finished:
3
Under Windows 95 or 98: Shut down your computer. You
may leave the CD in its drive. Continue with Installing the
Fax Modem Card below.
Under Windows NT 4.0: Shut down and restart your com-
puter. Then continue with Completing the Installation on
page 11.
button. The installation program will run and
Install
Installing Your Modem 7
Installing the Fax Modem Card
CAUTION
Do not handle any internal modem card when the phone line is
plugged into it. The voltages present when the line is ringing are
potentially harmful.
Static electricity can damage components on your fax modem or
inside your computer. Before removing the board from its antistatic bag, touch the computer’s metal chassis to statically discharge yourself.
Note: If you are replacing an existing modem, read the
Removing an Old Modem
keep or remove it.
Make a note of the serial number on your new fax modem.
1
Record the number in the table on page 27 of this manual.
You will need this number for technical support, and once
the modem is installed the number may not be visible.
Close all running programs and shut down Windows if you
2
have not already done so. Then turn your computer off and
unplug it. Don’t plug it back in or turn it on until you complete the fax modem hardware installation.
Take the cover off your computer. You will probably have to
3
remove several screws on the back of the case. See your
computer’s owner’s manual for instructions on how to do
this.
on page 25 to decide whether to
Appendix:
8 Hayes PCI Modem Installation Guide
Unscrew and remove the metal cover plate on the rear of
4
the computer that lines up with an available PCI slot. The
PCI slot is shorter than a 16-bit ISA slot. Your fax modem
has two sections of gold connecting fingers, and a PCI slot
has two sections that match the sections on the fax modem.
If you are replacing an older modem,
to remove it. (It may be in a non-PCI slot, which you cannot
use for your new fax modem.) Look for an add-in board with
one or more phone jacks on it. To remove the old modem,
first unplug any phone cords connected to it. Unscrew the
screw on the bracket and lift the old modem board from its
slot.
Now insert your new fax modem firmly into an available PCI
5
slot. See the following illustration.
now is a good time
PCI slot
Typical cover
plate
Be sure that the bracket is lined up properly; then screw the
bracket into the computer using the screw you removed
with the cover plate.
Installing Your Modem 9
16-bit
ISA slots
Replace the computer cover.
6
Connect the telephone cord. Plug one end
7
of the phone cord into the jack marked
LINE
. Plug the other end into a phone
jack (typically the wall jack where you
would normally connect a phone). Plug
your phone into the
want to use a phone on the same line.
Plug in your computer and turn it on.
8
Under Windows 95 or 98: As the Windows operating system starts
up, it will detect your new fax modem. Because the installation program has already provided your computer with the required files, you
will see Windows report on its progress, but it will not require any
action on your part. Continue below with Completing the Installa-
tion.
Under Windows NT 4.0: Now go to Installing the Drivers on page
7 to set up the computer to recognize your new fax modem.
PHONE
jack if you
LINE
PHONE
PHONE (optional)
10 Hayes PCI Modem Installation Guide
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