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documentation are copyrighted. No part of this document may be
photocopied or reproduced by mechanical, electronic, or other means in
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The manufacturer do es not warrant that the hardwar e will work properly in
all environments and applications, and makes no warranty or representation,
either expressed or implied, with respect to the quality, performance,
merchantability, or fitness for a particular pur po s e of the software or
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All brand and product names are the trademarks of their respective owners.
IAGNOSTIC INFO .......................................................73
Macintosh TCP/IP Settings ..............................................79
Linux Network Settings ...................................................80
PPENDIX E TROUBLESHOOTING ........................................... 82
A
A
PPENDIX F REGULATORY INFORMATION.................................. 86
ii Hayes ADSL Due User’s Guide
1
Installation Instructions
1.1Important! Before You Begin
Before you install your ADSL modem, you must have DSL
service enabled on your telephone line. To do this, you need
to sign up with a DSL service provider.
1.2Package Contents
Check that your package includes the items shown:
The CD contains the installation software, documentation,
warranty, and Customer Support information.
If anything is missing or damaged, contact Hayes Customer
Support or your retailer or distributor.
In addition, you may have
• DSL line filters (certain units only)
• Phone-jack adapter to adapt the RJ-11 phone cord to a
different phone jack (certain units only)
You Will Also Need
•A Windows 98SE/2000/Me/XP computer equipped with a
Network Interface Card (NIC).
•An ADSL-enabled telephone wall jack to plug the ADSL
modem into.
2 Hayes ADSL Ethernet User’s Guide
1.3 Quick Start Instructions
Installing the ADSL Ethernet involves four steps: Installing the
Software, Installing the Ha rdwa re , Configuring Internet
Explorer, and Establishing Communication.
Step 1: Installing the Software
Windows 98SE, Me, 2000, and XP Users: You must install the
software BEFORE connecting the hardware.
Macintosh and Linux Users:
You do not need to run the CD software.
Skip to Step 2, Installing the Hardware.
1111
Your computer must be on. Insert the supplied CD into
your computer. The CD should start automatically and the
Select Language screen should appear. (If the CD does not
start automatically, on the desktop, click the Start button,
click Run and then type D:\setup.exe, where D is the
letter of your CD-ROM drive.)
2222
At the Select Language screen, make your selection. Then the
ADSL Modems menu is displayed:
3
3333
Click the ADSL ModemInstallation Wizard button.
4444
At the next screen, select ADSL Ethernet. The software
installation then proceeds automatically.
5555
When the process is complete, you will be prompted to click
Finish. Now shut down your computer and install the
modem hardware.
Step 2: Installing the Hardware
Your computer should be shut down.
Rear panel ports
1111
Plug one end of the straight-through Ethernet (10BaseT) cable
into the modem’s ETHERNET port and plug the other end
into your computer’s Ethernet port.
Note: You can also attach the ADSL Ethernet to an access
point, switch, or network hub via its ETHERNET port and
thus connect multiple computers.
• If your hub has an uplink or daisy chain port, you can use
the supplied straight-through Ethernet cable to connect
the two.
• If you are using a wireless access point, you need a
crossover Ethernet cable (sold separately).
Throughout this manual, when we refer to an Ethernet
connection, it should be understood that this connection may
be to a computer, wireless access point, or hub.
2222
Plug the included power cube into a power strip or wall outlet
and then into the modem’s power (PWR) jack.
IMPORTANT
the modem. Other power cubes may damage your
hardware.
4 Hayes ADSL Ethernet User’s Guide
: Use only the power cube shipped with
The PWR light should become steady on, and the LINK light
should blink once. If the PWR light doesn’t turn on, make sure
there is power at the wall outlet or power strip where you
plugged in the power cube.
3333
Turn the computer on.
4444
Plug one end of the supplied phone cord into the modem’s
ADSL jack and the other end into the ADSL wall jack. The
LINK light should blink and then become steady on. If it
doesn’t, consult Appendix E, Troubleshooting.
5555
Finally, while phone filters are not absolutely required, we
HIGHLY RECOMMEND that you install a filter on
EVERY phone that is sharing the DSL phone line.
Phone filters block the DSL frequencies so that someone
making a normal phone call won’t hear noise on the line.
They also keep phone conversations from interfering with
DSL performance.
You may have received DSL filters with your modem. If you
did not, or need more filters, they are available at most retail
stores that carry consumer electronics.
Plug the phone or fax cord into the filter’s PHONE end and
plug the filter’s LINE end into the wall jack.
Continue below with Configuring Internet Explorer.
Step 3: Configuring Internet
Explorer
Macintosh and Linux users: Your Web browser is set up
automatically, so you can skip this section. Turn to the TCP/IP
Settings Appendix on page 79 to make sure that the computer’s
network, or TCP/IP settings, are configured correctly, and then go
5
to Step 4, Establishing Communication, on page 7.
Windows users: Your software that you use to make an Internet
connection must be set for a network connection, not a dial-upconnection. The instructions below are for Internet Explorer, the
most popular Web browser. If you are using Netscape Navigator
or another browser, set it up now to use a network connection
(this might be called a “Local Area Network” or “broadband”
connection).
If you use Internet Explorer, you need Version 5 or later. Most
people have the right version. If you don’t, we suggest you get a
free upgrade.
If you want to check your version number, open Internet Explorer,
select Help, then About Internet Explorer. Your version number
is right under the Microsoft Internet Explorer logo. You can ignore
all the numbers after the period following the first digit.
1111
On the desktop, right-click the Internet Explorer icon, and
select Properties.
If you cannot access Internet Explorer:
Windows XP users: From the desktop, click the Start button,
then click Control Panel. In Control Panel, click Networkand Internet Options and then click the Internet Options
icon.
Windows 98/Me/2000 users: From the desktop click the Start
button, point to Settings, and then click Control Panel. In
Control Panel, click the Internet Options icon.
2222
In the Internet Properties dialog box, click the Connections
tab.
3333
On the Connections tab, click Setup.
4444
Windows XP users: In the Welcome to the New Connection
Wizard dialog box, click Next.
If you see a Location Information dialog box, click Cancel
to return to the Welcome dialog box, and click Next again.
In the Network Connection Type dialog box, click Connectto the Internet.
In the Getting Ready dialog box, click “Set up my
6 Hayes ADSL Ethernet User’s Guide
connection manually,” and then click Next.
In the Internet Connection dialog box, click “Connect using
a broadband connection that is always on,” and click Next.
Windows 98/Me/2000 users: In the Internet Connection
Wizard dialog box, select “I want to set up my Internet
connection manually, or I want to connect through a local
area network (LAN),” and click Next.
In the Setting up your Internet connection dialog box,
change the selection to “I connect through a local areanetwork (LAN)” and click Next.
In the Local area network Internet configuration dialog
box, uncheck the box “Automatic discovery of proxyserver.” Then click Next.
A dialog box asks if you want to set up an email account. Click
No and then Next.
5555
When the configuration process is done, you will see a
Completing the Internet Connection Wizard dialog box.
Windows 98/Me/2000 users: Be sure to uncheck the box that
says “To connect to the Internet immediately, select thisbox….”
6666
Click Finish.
7777
Windows XP users: Close Control Panel.
Windows 98/Me/2000 users: If Internet Explorer is open,
close it.
Continue with Step 4, Establishing Communication.
Step 4: Establishing Communica tion
The final step in the installation is setting up your Internet
connection.
1111
Windows users should have a Hayes icon on your desktop that
looks like this:
7
Click the icon to display the Hayes ADSL login page.
If you do not have an icon on your desktop like the one shown
above, open your Web browser, type http://10.0.0.2, and
press Enter (or Return) to display the login page.
If the login page doesn’t display, perform the following in
this order: Recheck all connections; restart the modem and
computer; and reset the modem by inserting a paper clip into
the Reset pinhole and holding for five seconds.
In this manual we use the name Configuration Manager to
refer to the software reached by way of the Hayes icon or by
typing http://10.0.0.2 into your browser.
2222
To log in, type the following user ID and password in
lower-case letters:
User ID: admin
Password: hayesadsl (the “l” in “hayesadsl” is a lowercase
“L,” not the number “one”)
Note: This User ID and Password are different from the ones
your service provider may have given you. They provide an
added level of security that protects your modem’s settings.
This ID and password can be changed later if you prefer to
choose them yourself.
3333
Click Enter.
8 Hayes ADSL Ethernet User’s Guide
4444
The Basic Setup page displays.
You need to fill in at least four of these boxes: Protocol, VPI,VCI, and Encapsulation. If your service provider gave you
these settings, it will make installation a little faster and easier,
but don’t worry if you don’t have them. We’ll tell you how to
figure them out.
If Your Service Provider Gave You Protocol, VPI,
VCI, and Encapsulation Settings
1111
If you have this information (Protocol, VPI, VCI, and
Encapsulation), select the correct Protocol from the list.
The screen may change slightly, depending on the protocol you
select.
2222
Enter the VPI, VCI,andEncapsulation in the appropriate
boxes.
3333
If you selected PPPoE as your Protocol, your provider may
also have given you a Service Name. If so, enter it in theappropriate box. (This information is optional.)
4444
If you selected PPPoE or PPPoA as your Protocol, your
provider should have given you a User ID or Use r Na me
(usually your email address or the characters preceding the
@ sign in your email address) and a Password. (These are
9
NOT the User ID and Password that you used to get into
the Basic Setup menu.) If you cannot remember or cannot
find your User ID and Password, call your service provider
and say that you have misplaced your user name andpassword. Then enter them as well. This information is
required only with PPPoE and PPPoA protocols.
5555
If you selected 1483 Bridged with Static IP or 1483 Routed
with Static IP as your Protocol, your provider should have
given you two series of numbers for the IP Address and
Gateway. Enter these numbers in the appropriate
boxes.
6666
Leave the Virtual Circuit box at 0.
7777
Click Update, then Save Configuration.
8888
Go to your Web browser (i.e., Internet Explorer or Netscape
Navigator) and try to connect to a familiar Web address.
9999
If you connect successfully, your installation is complete
and you’re ready to browse the web! If you do not
connect successfully, consult Appendix E, Troubleshooting.
If and when you want to use your modem for online gaming,
continue on page 16.
If You DO NOT Have Protocol, VPI, VCI, and
Encapsulation Settings from your Service Provider
If you do not have the settings from your service provider, you can
use the AutoConfiguration feature (instructions below). This
should work for most, but not all, users. If it doesn’t work for you,
we’ll tell you how to find and enter your settings manually.
Using AutoConfiguration
When you select the AutoPPP or AutoBridge option on the
Protocol list, the ADSL Ethernet searches its connection with the
DSL service provider to test the more popular Internet settings
(VPI, VCI, and Encapsulation).
10 Hayes ADSL Ethernet User’s Guide
For most users, the modem should take five minutes or less to test
its settings for a possible match with your provider’s settings.
1111
If your provider has given you a User ID and Password,
select AutoPPP (the Basic Setup default). Otherwise, select
AutoBridge and go to Step 2 on page 12.
aaaa
When you select AutoPPP from the Protocol list, this page
appears:
bbbb
Make the following entries:
User IDSupplied by your service provider.
Typically this is the same as your email
address or the characters preceding the
@ sign in your email address..
PasswordSupplied by your service provider.
Virtual CircuitAccept the default, which is 0.
cccc
Click the Update button to start searching.
11
dddd
As the modem searches for a match, click the ADSL
Status button
Status page. Under Connections Status, the State field
indicates the search progress:
eeee
When the State field displays Connected, click the
Advanced Setup button
modem fails to find a match using the AutoPPP option,
see Step 2 below.)
at the top of the page to go to the ADSL
at the top of the page. (If the
ffff
On the Advanced Setup page, click the Save
Configuration button to save your provider’s Internetsettings to permanent memory.
If the modem found a match, you’ve finished! You are now
connected to the Internet.
2222
If the modem didn’t find a match using AutoPPP, some
users may be able to connect using the AutoBridge option,
even if they were given a User ID and Password.
aaaa
To use this option, select AutoBridge from the Protocol
list.
12 Hayes ADSL Ethernet User’s Guide
bbbb
The following field appears:
Virtual CircuitAccept the default, which is 0.
cccc
Click Update and repeat Steps 1b – 1d above.
When the modem connects, you are ready to explore the
Internet.
If and when you want to use your modem for online gaming,
continue on page 16.
If neither AutoPPP nor AutoBridge turns up a match for your
provider’s settings, follow the instructions below.
Locating and Entering DSL Settings Manually If
AutoConfiguration Did Not Work
The DSL Internet Settings Tables beginning on page 74 show
the settings for the most commonly encountered service providers
in the US and many other countries.
If there is more than one setting for your service provider, the
most common is labeled (1), the next most common is labeled (2),
and so on.
1111
Go to the table on page 74 and find your service provider on
the list. If you are in the US and your service provider is not on
the list, follow the instructions using the settings for ServiceProvider Not Shown at the bottom of the table.
2222
On the ADSL Ethernet’s Basic Setup page (shown on the
next page), select your Service Provider’s most often usedprotocol – labeled (1) in the DSL Internet Settings Tables –
from the list. The screen may change slightly, depending on the
protocol you select.
13
3333
Now enter the corresponding VPI, VCI, and Encapsulation
settings in the appropriate boxes.
4444
If you selected PPPoE as your protocol, leave the Service
Name box empty.
5555
If you selected either PPPoE or PPPoA as your Protocol,
your provider should have given you a User ID or UserName (usually your email address or the characters
preceding the @ sign in your email address) and aPassword. (These are NOT the User ID and Password that
you used to get into the Basic Setup menu.) If you cannot
remember or cannot find your User ID and Password, call
your service provider and say that you have misplacedyour user name and password. Then enter them as well.
This information is only required with PPPoE and PPPoA
protocols.
6666
If your Service Provider uses 1483 Bridged IP or 1483
Routed IP, you should have been given series of numbers
for the IP Address and Gateway. Enter these numbers in the
appropriate boxes.
7777
Leave the Virtual Circuit box at 0.
8888
Click Update, then Save Configuration.
9999
Go to your Web browser (i.e., Internet Explorer or Netscape
Navigator) and try to connect to a familiar Web address.
If you connect successfully, your installation is complete
and you’re ready to browse the web!
14 Hayes ADSL Ethernet User’s Guide
If you do not connect successfully, continue with Step 10
below.
10
10
Go back to the table on page 74 and enter the next most
1010
frequently used settings – those labeled (2) if you just
entered (1), or (3) if you just entered (2) – on the modem’s
Basic Setup page, and repeat Steps 2 – 9 above.
11
11
If there are no more settings shown for your Service Provider,
1111
access the User’s Guide on the CD and consult Appendix E,
Troubleshooting.
If and when you want to use your modem for online gaming,
continue on page 16.
1.4If You Need Help
Hayes has many Technical Support services available to its
customers.
Windows users: Please see the Customer Support portion of the
CD for contact information. You may also want to refer to the
Frequently Asked Questions on the CD.
Macintosh and Linux Users: You will find Customer Support
information and Documentation in Adobe PDF format in the
appropriately named folders in the CD’s directory.
The CD also has more detailed information about installing your
ADSL Ethernet, configuring it for a number of common
applications, and using it.
From time to time, Hayes may release improved firmware. This is
also available at www.hayesmicro.com, along with upgrade
instructions. We recommend that you check this site periodically
for updates.
15
2
Online Gaming
2.1Do I Need To Do Anything?
There are three cases where you need to set up your modem in
order to play online games.
If you are using your computer to play a “peer-to-peer” or
“head-to-head” game over the Internet, you always have to
set up the modem unless you linked up to your partner by going
to a web site. A peer-to-peer game is a game where two players
are competing directly against one another. Popular peer-to-peer
games include Age of Empires, Command and Conquer
Reign 2, and Unreal Tournament. If you are unsure whether
your game is a peer-to-peer game, check the game instructions.
If you are using your computer to play a multiplayer game
and you want to host the game. Popular multiplayer games
include Half Life, Diablo II, Delta Force, Hexen II, Myth,
Quake II, and Warcraft II, III.
, Dark
If you are playing an online game using Xbox Live or
PlayStation 2.
In all three cases you will need to:
• Choose an IP address for gaming.
• Open one or more ports in the modem’s built-in firewall by
setting up a filter so that the firewall doesn’t block the other
players.
• Assign the filter to your Internet connection.
16 Hayes ADSL Ethernet User’s Guide
2.2Choosing an IP Address for
Gaming
You need to make sure that the computer or gaming system you
use for playing games always has the same IP address. By default,
the ADSL Ethernet assigns addresses dynamically (using Dynamic
Host Configuration Protocol or DHCP) to the devices on the local
area network whenever they reboot, and the addresses won’t
necessarily always be the same. However, the modem can be set up
to assign the same address to your computer or gaming system
every time.
To ensure that your computer or gaming system always uses the
same address, follow the steps below.
1111
If you are using Xbox or PlayStation 2, connect the device to
your modem with an Ethernet cable. (Since the ADSL
Ethernet has only one Ethernet port, if you are connected to
your computer via Ethernet you will need a “multi-port hub”
to expand the available Ethernet ports.) On your TV screen,
locate Network Settings and select Connect.
2222
Click the Advanced Setup button at the top of your
Configuration Manager’s Basic Setup page.
3333
On the Advanced Setup page, click the DNS & DHCP
Server button.
The DNS & DHCP Server page appears:
17
4444
Before you can choose an IP address, you need to know the
MAC (Media Access Control) address of your computer or
gaming system.
If you are using a computer to play an online
game:
If you know the name of your computer or if you have only
one computer connected, you can find the MAC address under
DHCP Clients (Leases) at the bottom of the DNS &
DHCP Server page.
To find the MAC address if you don’t know the name of your
computer or if you have more than one computer connected,
follow these steps:
aaaa
Go to the computer you want to use for gaming.
bbbb
Click the Start button and select Run.
cccc
In the Run dialog box, type command and click OK to
open the Command or MS-DOS window.
dddd
In the Command Prompt or MS-DOS window (after
C:\> or C:\WINDOWS>), type ipconfig, leave a space,
then type /all. (It should look like this:
ipconfig /all
)
eeee
Press Enter. The MAC address is displayed as the 12-digit
Physical Address or Internet Adapter address.
18 Hayes ADSL Ethernet User’s Guide
If you are using Xbox to play an online game:
aaaa
You can find the MAC address on the Xbox Dashboard in
the lower right corner of the Network Settings menu.
You will see something like MAC=0050F24ADC29, but
your address will be different.
bbbb
You will also need to assign an IP address now. To do this,
on the Xbox Network Settings menu select IPAddresses.
cccc
On the IP Addresses screen, enter the following:
ConfigurationManual
IP Address10.0.0.25
Subnet Mask255.255.255.0
Gateway10.0.0.2
dddd
Press B to go back to the Network Settings menu.
eeee
On the Network Settings menu, select DNS Sservers.
If you are using PlayStation 2 to play an online
game:
To find the MAC address of the PlayStation 2, follow these
steps:
aaaa
Insert your Network Access Disc into the PlayStation.
bbbb
On the main menu, select ISP Setup, then I have an ISP,
then Automatic Configuration.
cccc
On the Select an Internet service provider menu, select
Other.
19
dddd
On the Connection Test menu, select Advanced. The
MAC address is displayed on the Advanced BroadbandSettings screen.
eeee
Now, to configure the Playstation 2’s network settings, on
the main menu select ISP Setup again. If a message
displays, press X to disconnect from the Internet.
ffff
On the Edit Network Setting menu, select New
Network Setting.
gggg
On the Connect to the Internet menu, select Local Area
Network.
hhhh
On the Local Area Network Setup menu, select
Automatic Configuration.
iiii
On the Connection Test menu, select Test Settings.
jjjj
At the “Test for connecting to your ISP was successful”
message, select Continue and follow the instructions to
save your setting and return to the main menu.
5555
Now that you have determined the MAC address, you can
assign your computer or gaming system an IP address. In the
center section of the DNS & DHCP Server page, make these
entries:
EnableSelect the first check box.
Host NameNot required. You can type a name to
identify the device if you would like.
MAC
Address
IP AddressLocate the computer or PlayStation’s
Click Update and then Save Configuration to save the IP
address to permanent memory. Now your computer or gaming
20 Hayes ADSL Ethernet User’s Guide
Type the MAC address from Step 4.
MAC address in the DHCP Clients
(Leases) section at the bottom of the
DNS & DHCP Server page, and use theassociated IP Address.
Xbox users: Enter 10.0.0.25.
system will always be assigned this address.
6666
Next, use this IP address to set up a filter (open ports) in
the ADSL Ethernet’s firewall.
If you are using Xbox Live, go to page 23.
If you have PlayStation 2, go to page 25.
If you are playing a peer-to-peer or multiplayer game on
your computer, follow the instructions below.
2.3Setting Up a Firewall Filter
for Your Computer
for Gaming)
1111
Click the Advanced Setup button at the top of the DNS &
DHCP Server page of your Configuration Manager.
2222
On the Advanced Setup page, click the WAN IP Filter
button to display the WAN IP Filter page:
(Opening Ports
3333
Make the following entries:
IndexSelect a number 1-7 to identify this filter.
The default is 0, which is your normal filter.
21
NAT(Network Address Translation) Select this
check box.
EnableSelect the first check box.
Use Address
Do not select this check box.
Passthrough
LAN IP
Address
WAN IP
Address
Enter the IP address that you specified on
the DNS & DHCP Server page.
If you only want to let certain people
have access to your computer, you can
do this by entering their computers’ WAN
IP (Internet) addresses here. Each
computer that you would like to give access
to should be entered on a separate line,
along with the other information (LAN IP
Address, Protocol, and Ports) from the first
line.
ProtocolIf you are playing Dark Reign 2, Delta
Force 1 or 2, Diablo, Half Life, Quake
II, or Quake III on your computer, select
your game from the list.
Otherwise, if you have obtained your
protocol (udp or tcp) and port number(s)
from your game instructions, select the
protocol from the list.
If you do not know your protocol or port
number(s), you need to set up your
computer as a DMZ (Demilitarized Zone)
by selecting all from the Protocol list. This
will open up all ports on the computer to all
communication over the Internet.
Warning: Setting up a DMZ removes the
protection provided by the ADSL
Ethernet’s firewall. We therefore
recommend that a DMZ be used only when
necessary, and that you turn it off when you
are not playing a game and back on when
you want to play. See Turning the FilterOn and Off, page 27.
22 Hayes ADSL Ethernet User’s Guide
Ports
4444
Click Update and then Save Configuration.
5555
Now you need to assign the filter to your Internet connection.
Go to Assigning the Filter on page 23.
If you selected a game from the
Protocol list or designated your
computer as a DMZ, you do not have to
enter anything here.
If you are playing another peer-to-peer
or multiplayer game, your game
instructions should tell you what ports to
enter here. To enter a number, you must
enter tcp or udp in the Protocol box.
You can specify a single port number (for
example, 2400), a range of port numbers
like 2400:2500 (which would be 2400, 2401,
2402, etc., up to 2500), a list (for example,
2400,8026,8260), or a combination of range
and list (for example,
2400,30000:34000,8260).
The highest port number supported is
65535.
2.4Setting Up a Firewall Filter
for Xbox® Live
1111
Click the Advanced Setup button at the top of the ADSL
Ethernet’s Configuration Manager page.
2222
On the Advanced Setup page, click WAN IP Filter to display
the WAN IP Filter page (the top of the page with a sample
filter rule is shown below):
23
3333
Make the following entries:
IndexAn index number 1-7 to identify this filter
configuration. In the sample, number 1 is
selected.
NATSelect this check box.
EnableSelect the first check box.
Use Address
Passthrough
LAN IP
Address
WAN IP
Address
ProtocolSelect the protocol specified in your Xbox
PortsType the port number(s) specified in the
4444
Click Update and then Save Configuration.
5555
Update the Xbox Dashboard:
Make sure you have your Xbox Live Starter Kit at hand. Insert
the Xbox Live CD into your Xbox. Once the upgrade is
complete, the main menu will include an Xbox Live entry.
6666
Insert the Xbox Communicator module into the Xbox
Controller expansion slot (top slot). Then insert the headset
plug into the Communicator module.
7777
Activate your Xbox Live account:
The Xbox Live CD should still be in your Xbox. We
recommend that you watch a video that explains the
installation process: Select Xbox Live from the menu. Then,
from the Dashboard, select Xbox Live and follow the
prompts. Note: You will need your subscription code to
activate your account—this number is located on the CD’s
sleeve. (If you require more detailed instructions, please refer
to your Xbox Live documentation.)
Do not select.
Enter 10.0.0.25.
Not required.
instructions, either tcp or udp.
Xbox instructions.
24 Hayes ADSL Ethernet User’s Guide
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