Hayes ADSL Duo Modem User Manual

ADSL

Duo Modem

U S E R ’ S G U I D E

NOTICE

This document contains proprietary information protected by copyright, and
this Manual and all the accompanying hardware, software, and
documentation are copyrighted. No part of this document may be
photocopied or reproduced by mechanical, electronic, or other means in
any form.

The manufacturer do es not warrant that the hardwar e will work properly in
all environments and applications, and makes no warranty or representation,
either expressed or implied, with respect to the quality, performance,
merchantability, or fitness for a particular pur po s e of the software or
documentation. The manu facturer reserves the right to make changes to the
hardware, software, and documentation without obligat ion to notify an y
person or organization of the revision or change.

All brand and product names are the trademarks of their respective owners.

© Copyright 2004
All rights reserved.

Contents

1. INSTALLATION INSTRUCTIONS........................................... 1

1.1 I

1.2 P

1.3 Q

1.4 I

2. O

3. A

3.1 WAN S

3.2 WAN IP F

3.3 LAN I

3.4 LAN IP F

3.5 IP R

3.6 MAC F

3.7 R

3.8 S

3.9 T

3.10 DNS & DHCP S

MPORTANT! BEFORE YOU BEGIN ..................................... 1

ACKAGE CONTENTS...................................................... 1

UICK START INSTRUCTIONS........................................... 3

Step 1: Installing the Software ......................................... 3

Step 2: Installing the Hardware........................................ 5

Step 3: Configuring Internet Explorer................................ 7

Step 4: Establishing Communication ................................. 9

F YOU NEED HELP ......................................................17

NLINE GAMING........................................................... 18

2.1 Do I Need To Do Anything?...................................18

2.2 Choosing an IP Address for Gaming.......................19

2.3 Setting Up a Firewall Filter for Your Computer........23

2.4 Setting Up a Firewall Filter for Xbox

2.5 Setting Up a Firewall Filter for PlayStation

®

Live..............25

®

2 .........27

2.6 Assigning the Filter to Your Internet Connection.....28

2.7 Turning the Filter On and Off ................................29

DVANCED SETUP OPTIONS ............................................ 31

ETTINGS..........................................................32

3.1.1 PPP Connections ...............................................33

3.1.2 1483 Bridged with DHCP....................................36

3.1.3 1483 Bridged with Static IP................................37

3.1.4 1483 Routed with Static IP Connection...............38

3.1.5 1483 Bridged (Pure Bridge Mode).......................40

3.1.6 AutoPPP............................................................41

3.1.7 AutoBridge........................................................43

ILTER .........................................................44

NTERFACE..........................................................48

ILTER...........................................................49

EMAP FILTER........................................................50

ILTER ..............................................................52

OUTING CONFIGURATION.............................................53

ERVICES ..................................................................55

RAFFIC SHAPING PROFILE ............................................56

ERVER.................................................57

i

3.11 DHCP RELAY.............................................................60

3.12 M

3.13 C

3.14 NTP S

4. S

4.1 ADSL S

4.2 S

4.3 P

4.4 M

4.5 ADSL C

5. A

5.1 S

5.2 P

5.3 F

5.4 R

5.5 R

5.6 F

5.7 L

5.8 D

PPENDIX A DSL INTERNET SETTINGS TABLES .......................... 77

A
A

PPENDIX B FRONT PANEL DESCRIPTION................................. 79

PPENDIX C LOCATING A MAC ADDRESS ................................. 80

A

ANAGEMENT ACCESS CONTROL .....................................61

ONNECTION LOOPBACK................................................62

ERVER..............................................................63

TATUS MONITORING .................................................... 64

TATUS............................................................64

YSTEM STATUS..........................................................67

ROCESSES ................................................................69

EMORY USAGE..........................................................70

ONNECTION MONITOR........................................70

DMINISTRATION ......................................................... 72

YSTEM LOG ..............................................................72

ASSWORD ................................................................73

IRMWARE UPDATE......................................................74

ESET TO DEFAULT......................................................75

EBOOT SYSTEM .........................................................75

ILE UPLOAD..............................................................75

OGOUT....................................................................76

IAGNOSTIC INFO .......................................................76

A

PPENDIX D MACINTOSH AND LINUX USERS: CONFIGURING TCP/IP

ETTINGS........................................................................... 82

S

Macintosh TCP/IP Settings ..............................................82

Linux Network Settings ...................................................83

PPENDIX E TROUBLESHOOTING ........................................... 85

A
A

PPENDIX F REGULATORY INFORMATION ................................. 89

ii Hayes ADSL Duo User’s Guide

1

Installation Instructions

1.1 Important! Before You Begin

Before you install your ADSL modem, you must have DSL
service enabled on your telephone line. To do this, you need
to sign up with a DSL service provider.

1.2 Package Contents

Check that your package includes the items shown:

1

The CD contains the installation software, documentation,
warranty, and Customer Support information.

If anything is missing or damaged, contact Hayes Customer
Support or your retailer or distributor.

In addition, you may have

• DSL line filters (certain units only)

• Phone-jack adapter to adapt the RJ-11 phone cord to a

different phone jack (certain units only)

You Will Also Need

• A Macintosh, Linux or Windows 98SE/2000/Me/XP

computer equipped with a Network Interface Card (NIC) or a

Windows 98SE/2000/Me/XP computer equipped with a USB
port.

• An ADSL-enabled telephone wall jack to plug the ADSL

modem into.

2 Hayes ADSL Duo User’s Guide

1.3 Quick Start Instructions

Installing the ADSL Duo involves four steps: Installing the
Software, Installing the Ha rdwa re , Configuring Internet
Explorer, and Establishing Communication.

Step 1: Installing the Software

Windows 98SE, Me, 2000, and XP Users: You must install the
software BEFORE connecting the hardware.

Macintosh and Linux Users:

You do not need to run the CD software.

Skip to Step 2, Installing the Hardware.
Important! If you intend to use the ADSL Duo’s USB option, you

must remove any existing USB modem drivers on your computer

before installing this software. On the desktop, click the Start
button, point to Settings, and select Control Panel. In Control

Panel, double-click Add/Re move Programs. In the
Add/Remove Programs Propert ies dialog box, select your USB
modem from the list, click Remove, and then click OK.

Your computer must be on. Insert the supplied CD into

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your computer. The CD should start automatically and the

Select Language screen should appear. (If the CD does not
start automatically, on the desktop, click the Start button, click
Run and then type D:\setup.exe, where D is the letter of

your CD-ROM drive.)

3

At the Select Language screen, make your selection. Then the

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ADSL Modems menu is displayed:

Click the ADSL Modem Installation Wizard button.

3333

At the next screen, select ADSL Duo. The software

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installation then proceeds automatically.

When the process is complete, you will be prompted to click

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Finish. Now shut down your computer and install the modem

hardware.

4 Hayes ADSL Duo User’s Guide

Step 2: Installing the Hardware

Your computer should be shut down.

Rear panel ports

Macintosh and Linux users must connect the modem to

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their computer’s Ethernet port.
Windows users can connect the modem to their

computer’s Ethernet port or USB port. We recommend
the Ethernet port if one is available. Note: Windows users

can connect two computers to the ADSL Duo, one on the
Ethernet port and the other on the USB port, and share
Internet access.

If you are using the Ethernet port:

Plug one end of the straight-through Ethernet (10BaseT) cable

into the modem’s ETHERNET port and plug the other end

into your computer’s Ethernet port.

If you are using the USB port:

Plug one end of the USB cable into the modem’s USB jack

and the other end into your computer’s USB port.

Note: You can also attach the ADSL Duo to an access point,

switch, or network hub via its ETHERNET port and thus
connect multiple computers.

• If your hub has an uplink or daisy chain port, you can use

the supplied straight-through Ethernet cable to connect
the two.

• If you are using a wireless access point, you need a

crossover Ethernet cable (sold separately).

Throughout this manual, when we refer to an ADSL Duo
Ethernet connection, it should be understood that this
connection may be to a computer, wireless access point, or
hub.

5

Plug the included power cube into a power strip or wall outlet

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and then into the modem’s power (PWR) jack.

IMPORTANT

modem. Other power cubes may damage your hardware.

The PWR light should become steady on, and the LINK light
should blink once. If the PWR light doesn’t turn on, make sure

there is power at the wall outlet or power strip where you
plugged in the power cube.

Turn the computer on.

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If you are using the USB port, you may see a Found New

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Hardware box indicating the progression of the installation.

Typically no user action is necessary. If you are using Windows

XP, you may be required to click Next.

Depending on your operating system, you may also see a

Hardware Installation disclaimer box or a Digital Signature
Not Found dialog box. You can safely ignore these messages
and click Yes or Continue Anyway.

Windows XP Users: If prompted, click Finish.

If prompted to do so, click Yes to restart your computer to

finish setting up your new hardware.

Plug one end of the supplied phone cord into the modem’s

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ADSL jack and the other end into the ADSL wall jack. The
LINK light should blink and then become steady on. If it

doesn’t, access the consult Appendix E, Troubleshooting.

: Use only the power cube shipped with the

Finally, while phone filters are not absolutely required, we

6666

HIGHLY RECOMMEND that you install a filter on
EVERY phone that is sharing the DSL phone line. Phone

filters block the DSL frequencies so that someone making a
normal phone call won’t hear noise on the line. They also keep
phone conversations from interfering with DSL performance.

You may have received DSL filters with your Duo. If you did
not, or need more filters, they are available at most retail stores
that carry consumer electronics.

6 Hayes ADSL Duo User’s Guide

Plug the phone or fax cord into the filter’s PHONE end and
plug the filter’s LINE end into the wall jack.

Continue below with Configuring Internet Explorer.

Step 3: Configuring Internet
Explorer

Macintosh and Linux users: Your Web browser automatically

detects whatever connection is active, so you do not need to set up
the browser for a network connection. You do need to make sure
that the computer’s network, or TCP/IP settings, are configured
correctly. Please follow the instructions in the TCP/IP Settings
Appendix on page 82, and then go to Step 4, Establishing
Communication, on page 9.

Windows users: Your software that you use to make an Internet
connection must be set for a network connection, not a dial-up
connection. The instructions below are for Internet Explorer, the

most popular Web browser. If you are using Netscape Navigator

or another browser, set it up now to use a network connection

(this might be called a “Local Area Network” or “broadband”
connection).

If you use Internet Explorer, you need Version 5 or later. Most
people have the right version. If you don’t, we suggest you get a
free upgrade.

If you want to check your version number, open Internet Explorer,

select Help, then About Internet Explorer. Your version number

is right under the Microsoft Internet Explorer logo. You can ignore
all the numbers after the period following the first digit.

On the desktop, right-click the Internet Explorer icon, and

1111

select Properties.

7

If you cannot access Internet Explorer:

Windows XP users: From the desktop, click the Start button,
then click Control Panel. In Control Panel, click Network
and Internet Options and then click the Internet Options

icon.

Windows 98/Me/2000 users: From the desktop click the Start
button, point to Settings, and then click Control Panel. In
Control Panel, click the Internet Options icon.

In the Internet Properties dialog box, click the Connections

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tab.

On the Connections tab, click Setup.

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Windows XP users: In the Welcome to the New Connection

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Wizard dialog box, click Next.
If you see a Location Information dialog box, click Cancel

to return to the Welcome dialog box, and click Next again.
In the Network Connection Type dialog box, click Connect

to the Internet.
In the Getting Ready dialog box, click “Set up my

connection manually,” and then click Next.
In the Internet Connection dialog box, click “Connect using

a broadband connection that is always on,” and click Next.
Windows 98/Me/2000 users: In the Internet Connection

Wizard dialog box, select “I want to set up my Internet
connection manually, or I want to connect through a local
area network (LAN),” and click Next.

In the Setting up your Internet connection dialog box,
change the selection to “I connect through a local area
network (LAN)” and click Next.

In the Local area network Internet configuration dialog
box, uncheck the box “Automatic discovery of proxy
server.” Then click Next.

A dialog box asks if you want to set up an email account. Click

No and then Next.

8 Hayes ADSL Duo User’s Guide

When the configuration process is done, you will see a

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Completing the Internet Connection Wizard dialog box.

Windows 98/Me/2000 users: Be sure to uncheck the box that

says “To connect to the Internet immediately, select this
box….”

Click Finish.

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Windows XP users: Close Control Panel.

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Windows 98/Me/2000 users: If Internet Explorer is open,
close it.

Continue with Step 4, Establishing Communication.

Step 4: Establishing Communica tion

The final step in the installation is setting up your Internet
connection.

Windows users should have a Hayes icon on their desktop that

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looks like this:

Click the icon to display the Hayes ADSL login page.

If you do not have an icon on your desktop like the one shown

above, open your Web browser, type http://10.0.0.2, and
press Enter (or Return) to display the login page.

If the login page doesn’t display, perform the following in
this order: Recheck all connections; restart the modem and

computer; and reset the modem by inserting a paper clip into

the Reset pinhole and holding for five seconds.
In this manual we use the name Configuration Manager to

refer to the software reached by way of the Hayes icon or by

typing http://10.0.0.2 into your browser.

9

To log in, type the following user ID and password in

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lower-case letters:
User ID: admin

Password: hayesadsl (the “l” in “hayesadsl” is a lowercase

“L,” not the number “one”)

Note: This User ID and Password are different from the ones

your service provider may have given you. They provide an
added level of security that protects your modem’s settings.
This ID and password can be changed later if you prefer to
choose them yourself.

Click Enter.

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The Basic Setup page displays.

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You need to fill in at least four of these boxes: Protocol, VPI,
VCI, and Encapsulation. If your service provider gave you

10 Hayes ADSL Duo User’s Guide

these settings, it will make installation a little faster and easier,
but don’t worry if you don’t have them. We’ll tell you how to
figure them out.

If Your Service Provider Gave You Protocol, VPI,
VCI, and Encapsulation Settings

If you have this information (Protocol, VPI, VCI, and

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Encapsulation), select the correct Protocol from the list. The

screen may change slightly, depending on the protocol you
select.

Enter the VPI, VCI, and Encapsulation in the appropriate

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boxes.

If you selected PPPoE as your Protocol, your provider may

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also have given you a Service Name. If so, enter it in the
appropriate box. (This information is optional.)

If you selected PPPoE or PPPoA as your Protocol, your

4444

provider should have given you a User ID or Use r Na me

(usually your email address or the characters preceding the @

sign in your email address) and a Password. (These are NOT

the User ID and Password that you used to get into the Basic
Setup menu.) If you cannot remember or cannot find your
User ID and Password, call your service provider and say you
have misplaced your user name and password. Then enter
them as well. This information is required with PPPoE and
PPPoA protocols.

If you selected 1483 Bridged with Static IP or 1483 Routed

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with Static IP as your Protocol, your provider should have
given you two series of numbers for the IP (Internet Protocol)

Address and Gateway. Enter these numbers in the
appropriate boxes.

Leave the Virtual Circuit box at 0.

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Click Update, then Save Configuration.

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Go to your Web browser (i.e., Internet Explorer or Netscape

8888

Navigator) and try to connect to a familiar Web address.
If you connect successfully, your installation is complete

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and you’re ready to browse the web! If you do not connect

11

successfully, access the User’s Guide on your CD and consult
Appendix E, Troubleshooting.

If and when you want to use your modem for online gaming,
continue on page 18.

If You DO NOT Have Protocol, VPI, VCI, and
Encapsulation Settings from your Service Provider

If you do not have the settings from your service provider, you can
use the AutoConfiguration feature (instructions below). This
should work for most, but not all, users. If it doesn’t work for you,
we’ll tell you how to find and enter your settings manually.

Using AutoConfiguration

When you select the AutoPPP or AutoBridge option on the
Protocol list, the ADSL Duo searches its connection with the DSL

service provider to test the more popular Internet settings (VPI,
VCI, and Encapsulation).

For most users, the modem should take five minutes or less to test
its settings for a possible match with your provider’s settings.

If your provider has given you a User ID and Password,

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select AutoPPP (the Basic Setup default). Otherwise, select

AutoBridge and go to Step 2 on page 14.

When you select AutoPPP from the Protocol list, this page

aaaa

appears:

12 Hayes ADSL Duo User’s Guide

Make the following entries:

bbbb

User ID Supplied by your service provider.

Typically this is the same as your email
address or the characters preceding
the @ sign in your email address.

Password Supplied by your service provider.
Virtual Circuit Accept the default, which is 0.

Click the Update button to start searching.

cccc

As the modem searches for a match, click the ADSL Status

dddd

button

page. Under Connections Status, the State field indicates

the search progress:

at the top of the page to go to the ADSL Status

When the State field displays Connected, click the

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Advanced Setup button

modem fails to find a match using the AutoPPP option, see
Step 2 below.)

On the Advanced Setup page, click the Save

ffff

Configuration button to save your provider’s Internet
settings to permanent memory.

at the top of the page. (If the

13

If the modem found a match, you’ve finished! You are now

connected to the Internet.

If the modem didn’t find a match using AutoPPP, some

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users may be able to connect using the AutoBridge option,
even if they were given a User ID and Password.

To use this option, select AutoBridge from the Protocol

aaaa

list.

The following field appears:

bbbb

Virtual Circuit Accept the default, which is 0.
Click Update and repeat Steps 1b – 1d above.

cccc

When the modem connects, you are ready to explore the
Internet.

If and when you want to use your modem for online gaming,
continue on page 18.

If neither AutoPPP nor AutoBridge turns up a match for your
provider’s settings, follow the instructions below.

Locating and Entering DSL Settings Manually If
AutoConfiguration Did Not Work

The DSL Internet Settings Tables beginning on page 77 show

the settings for the most commonly encountered service providers
in the US and many other countries.

If there is more than one setting for your service provider, the
most common is labeled (1), the next most common is labeled (2),
and so on.

Go to the tables on page 77 and find your service provider

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on the list. If you are in the US and your service provider is not
on the list, follow the instructions using the settings for

Service Provider Not Shown at the bottom of the table.

14 Hayes ADSL Duo User’s Guide

On the ADSL Duo’s Basic Setup page (shown below), select

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your Service Provider’s most often used protocol – the one
labeled (1) in the DSL Internet Settings Tables – from the

list. The screen may change slightly, depending on the protocol
you select.

Now enter the corresponding VPI, VCI, and Encapsulation

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settings in the appropriate boxes.

If you selected PPPoE as your protocol, leave the Service

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Name box empty.

If you selected either PPPoE or PPPoA as your Protocol,

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your provider should have given you a User ID or User
Name (usually your email address or the characters preceding
the @ sign in your email address) and a Password. (These are
NOT the User ID and Password that you used to get into the

Basic Setup menu.) If you cannot remember or cannot find
your User ID and Password, call your service provider and say

that you have misplaced your user name and password.

Then enter them as well. This information is only required
with PPPoE and PPPoA protocols.

If your Service Provider uses 1483 Bridged IP or 1483

6666

Routed IP, you should have been given numbers for the IP
Address and Gateway. Enter these numbers in the

appropriate boxes.

Leave the Virtual Circuit box at 0.

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Click Update, then Save Configuration.

8888

15

Go to your Web browser (i.e., Internet Explorer or Netscape

9999

Navigator) and try to connect to a familiar Web address.

If you connect successfully, your installation is complete
and you’re ready to browse the web!

If you do not connect successfully, continue with Step 10
below.

Go back to the tables on page 77 and enter the next most

10

10

1010

frequently used settings – those labeled (2) if you just entered
(1), or (3) if you just entered (2) – on the modem’s Basic Setup
page, and repeat Steps 2 – 9 above.

If there are no more settings shown for your Service Provider,

11

11

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access the User’s Guide on the CD and consult Appendix E,
Troubleshooting.

If and when you want to use your modem for online gaming,
continue on page 18.

16 Hayes ADSL Duo User’s Guide

1.4 If You Need Help

Hayes has many Technical Support services available to its
customers.

Windows users: Please see the Customer Support portion of the

CD for contact information. You may also want to refer to the
Frequently Asked Questions on the CD.

Macintosh and Linux Users: You will find Customer Support

information and Documentation in Adobe PDF format in the
appropriately named folders in the CD’s directory.

The CD also has more detailed information about installing your
ADSL Duo, configuring it for a number of common applications,
and using it.

From time to time, Hayes may release improved firmware. This is

also available at www.hayesmicro.com, along with upgrade

instructions. We recommend that you check this site periodically
for updates.

17

2

Online Gaming

2.1 Do I Need To Do Anything?

There are three cases where you need to set up your modem in
order to play online games.

 If you are using your computer to play a “peer-to-peer” or

“head-to-head” game over the Internet, you always have to

set up the modem unless you linked up to your partner by going
to a web site. A peer-to-peer game is a game where two players
are competing directly against one another. Popular peer-to-peer
games include Age of Empires, Command and Conquer
Reign 2, and Unreal Tournament. If you are unsure whether
your game is a peer-to-peer game, check the game instructions.

 If you are using your computer to play a multiplayer game

and you want to host the game. Popular multiplayer games

include Half Life, Diablo II, Delta Force, Hexen II, Myth,
Quake II, and Warcraft II, III.

, Dark

 If you are playing an online game using Xbox Live or

PlayStation 2.

In all three cases you will need to:

• Choose an IP address for gaming.

• Open one or more ports in the modem’s built-in firewall by

setting up a filter so that the firewall doesn’t block the other
players.

• Assign the filter to your Internet connection.

18 Hayes ADSL Duo User’s Guide

2.2 Choosing an IP Address for
Gaming

You need to make sure that the computer or gaming system you
use for playing games always has the same IP address. By default,
the ADSL Duo assigns addresses dynamically (using Dynamic Host
Configuration Protocol or DHCP) to the devices on the local area
network whenever they reboot, and the addresses won’t necessarily
always be the same. However, the modem can be set up to assign
the same address to your computer or gaming system every time.

To ensure that your computer or gaming system always uses the
same address, follow the steps below.

If you are using Xbox or PlayStation 2, connect the device to

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your modem with an Ethernet cable. (Since the ADSL Duo
has only one Ethernet port, if you are connected to your
computer via Ethernet you will need a “multi-port hub” to
expand the available Ethernet ports.) On your TV screen,

locate Network Settings and select Connect.

Click the Advanced Setup button at the top of your

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Configuration Manager’s Basic Setup page.

On the Advanced Setup page, click the DNS & DHCP

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Server button.
The DNS & DHCP Server page appears:

19

Before you can choose an IP address, you need to know the

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MAC (Media Access Control) address of your computer or
gaming system.

If you are using a computer to play an online
game:

If you know the name of your computer or if you have only
one computer connected, you can find the MAC address under

DHCP Clients (Leases) at the bottom of the DNS &
DHCP Server page.

To find the MAC address if you don’t know the name of your
computer or if you have more than one computer connected,
follow these steps:

Go to the computer you want to use for gaming.

aaaa

Click the Start button and select Run.

bbbb

In the Run dialog box, type command and click OK to

cccc

open the Command or MS-DOS window.

In the Command Prompt or MS-DOS window (after

dddd

C:\> or C:\WINDOWS>), type ipconfig, leave a space,
then type /all. (It should look like this:

ipconfig /all

)

Press Enter. The MAC address is displayed as the 12-digit

eeee

Physical Address or Internet Adapter address.

If you are using Xbox to play an online game:

You can find the MAC address on the Xbox Dashboard in

aaaa

the lower right corner of the Network Settings menu.

You will see something like MAC=0050F24ADC29, but
your address will be different.

You will also need to assign an IP address now. To do this,

bbbb

on the Xbox Network Settings menu select IP
Addresses.

20 Hayes ADSL Duo User’s Guide

On the IP Addresses screen, enter the following:

cccc

Configuration Manual
IP Address 10.0.0.25
Subnet Mask 255.255.255.0
Gateway 10.0.0.2

Press B to go back to the Network Settings menu.

dddd

On the Network Settings menu, select DNS Sservers.

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On the DNS Servers screen, enter the following:

ffff

Configuration Manual
Primary DNS 10.0.0.2
Alternate DNS 10.0.0.2

Press B twice to return to the main menu.

gggg

If you are using PlayStation 2 to play an online
game:

To find the MAC address of the PlayStation 2, follow these
steps:

Insert your Network Access Disc into the PlayStation.

aaaa

On the main menu, select ISP Setup, then I have an ISP,

bbbb

then Automatic Configuration.

On the Select an Internet service provider menu, select

cccc

Other.
On the Connection Test menu, select Advanced. The

dddd

MAC address is displayed on the Advanced Broadband
Settings screen.

Now, to configure the Playstation 2’s network settings, on

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the main menu select ISP Setup again. If a message
displays, press X to disconnect from the Internet.

21

On the Edit Network Setting menu, select New

ffff

Network Setting.

On the Connect to the Internet menu, select Local Area

gggg

Network.

On the Local Area Network Setup menu, select

hhhh

Automatic Configuration.

On the Connection Test menu, select Test Settings.

iiii

At the “Test for connecting to your ISP was successful”

jjjj

message, select Continue and follow the instructions to

save your setting and return to the main menu.

Now that you have determined the MAC address, you can

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assign your computer or gaming system an IP address. In the

center section of the DNS & DHCP Server page, make these

entries:

Enable Select the first check box.
Host Name Not required. You can type a name to

identify the device if you would like.

MAC
Address

IP Address Locate the computer or PlayStation’s

Click Update and then Save Configuration to save the IP

address to permanent memory. Now your computer or gaming
system will always be assigned this address.

22 Hayes ADSL Duo User’s Guide

Type the MAC address from Step 4.

MAC address in the DHCP Clients

(Leases) section at the bottom of the
DNS & DHCP Server page, and use the
associated IP Address.

Xbox users: Enter 10.0.0.25.

Next, use this IP address to set up a filter (open ports) in

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the ADSL Duo’s firewall.

 If you are using Xbox Live, go to page 25.
 If you have PlayStation 2, go to page 27.
 If you are playing a peer-to-peer or multiplayer game on

your computer, follow the instructions below.

2.3 Setting Up a Firewall Filter for

(Opening Ports for

Your Computer

Gaming)

Gaming)

Gaming)Gaming)

Click the Advanced Setup button at the top of the DNS &

1111

DHCP Server page of your Configuration Manager.

On the Advanced Setup page, click the WAN IP Filter

2222

button to display the WAN IP Filter page:

(Opening Ports for

(Opening Ports for(Opening Ports for

Make the following entries:

3333

Index Select a number 1-7 to identify this filter.

NAT (Network Address Translation) Select this

Enable Select the first check box.

The default is 0, which is your normal filter.

check box.

23

Use Address
Passthrough

Do not select this check box.

LAN IP
Address

WAN IP
Address

Enter the IP address that you specified on

the DNS & DHCP Server page.

If you only want to let certain people
have access to your computer, you can

do this by entering their computers’ WAN
IP (Internet) addresses here. Each
computer that you would like to give access
to should be entered on a separate line,
along with the other information (LAN IP
Address, Protocol, and Ports) from the first
line.

Protocol If you are playing Dark Reign 2, Delta

Force 1 or 2, Diablo, Half Life, Quake
II, or Quake III on your computer, select

your game from the list.

Otherwise, if you have obtained your
protocol (udp or tcp) and port number(s)

from your game instructions, select the
protocol from the list.

If you do not know your protocol or port
number(s), you need to set up your

computer as a DMZ (Demilitarized Zone)

by selecting all from the Protocol list. This

will open up all ports on the computer to all
communication over the Internet.

Warning: Setting up a DMZ removes the

protection provided by the ADSL Duo’s
firewall. We therefore recommend that a
DMZ be used only when necessary, and
that you turn it off when you are not
playing a game and back on when you want

to play. See Turning the Filter On and

Off, page 29.

Ports

If you selected a game from the
Protocol list or designated your
computer as a DMZ, you do not have to

enter anything here.

24 Hayes ADSL Duo User’s Guide

If you are playing another peer-to-peer
or multiplayer game, your game

instructions should tell you what ports to
enter here. To enter a number, you must

enter tcp or udp in the Protocol box.

You can specify a single port number (for
example, 2400), a range of port numbers
like 2400:2500 (which would be 2400, 2401,
2402, etc., up to 2500), a list (for example,
2400,8026,8260), or a combination of range
and list (for example,
2400,30000:34000,8260).

The highest port number supported is

65535.

Click Update and then Save Configuration.

4444

Now you need to assign the filter to your Internet connection.

5555

Go to Assigning the Filter on page 28.

2.4 Setting Up a Firewall Filter for
Xbox

®

Live

Click the Advanced Setup button at the top of the ADSL

1111

Duo’s Configuration Manager page.

On the Advanced Setup page, click WAN IP Filter to display

2222

the WAN IP Filter page (the top of the page with a sample

filter rule is shown below):

25

Make the following entries:

3333

Index An index number 1-7 to identify this filter

configuration. In the sample, number 1 is
selected.

NAT Select this check box.
Enable Select the first check box.
Use Address

Passthrough
LAN IP

Address
WAN IP

Address
Protocol Select the protocol specified in your Xbox

Ports Type the port number(s) specified in the

Click Update and then Save Configuration.

4444

Update the Xbox Dashboard:

5555

Make sure you have your Xbox Live Starter Kit at hand. Insert
the Xbox Live CD into your Xbox. Once the upgrade is

complete, the main menu will include an Xbox Live entry.

Insert the Xbox Communicator module into the Xbox

6666

Controller expansion slot (top slot). Then insert the headset

plug into the Communicator module.

Activate your Xbox Live account:

7777

The Xbox Live CD should still be in your Xbox. We
recommend that you watch a video that explains the

installation process: Select Xbox Live from the menu. Then,
from the Dashboard, select Xbox Live and follow the
prompts. Note: You will need your subscription code to

activate your account—this number is located on the CD’s
sleeve. (If you require more detailed instructions, please refer
to your Xbox Live documentation.)

Do not select.

Enter 10.0.0.25.

Not required.

instructions, either tcp or udp.

Xbox instructions.

26 Hayes ADSL Duo User’s Guide

Now you need to assign the filter to your Internet

8888

connection. Follow the instructions on page 28.

2.5 Setting Up a Firewall Filter for
PlayStation

Click the Advanced Setup button at the top of the ADSL

1111

Duo’s Configuration Manager page.

On the Advanced Setup page, click WAN IP Filter to display

2222

the WAN IP Filter page (the top of the page with a sample

filter rule is shown below):

Index An index number 1-7 to identify this filter

NAT Select this check box.

®

2

configuration.

Enable Select this check box.
Use Address

Passthrough
LAN IP

Address

WAN IP
Address

Protocol Select tcp.
Ports Type the port number(s) specified in your

Click Update and then Save Configuration.

3333

Do not select.

Enter the IP address for the PlayStation 2

that you specified on the DNS & DHCP
Server page.

Not required.

game instructions.

27

Now you need to assign the filter to your Internet

4444

connection. Follow the instructions below.

2.6 Assigning the Filter to Your
Internet Connection

Note:

If you have third-party firewall software, such as the Windows
XP firewall, installed on your computer, you may need to
deactivate it before setting up a filter. Otherwise your computer
may block the ports you want to open.

The final step in setting up the ADSL Duo is to open up ports for
gaming by assigning the filter. Follow these steps:

Click the Advanced Setup button at the top of the WAN

1111

IP Filter page.

On the Advanced Setup page, click the WAN Settings

2222

button to display this page:

28 Hayes ADSL Duo User’s Guide

In the WAN IP Filter box, select the index number that you

3333

just selected for your filter (it should be a number 1 to 7).

Click Update and then Save Configuration to use the gaming

4444

filter.

You will need to provide your WAN IP address to the people

5555

that you are playing with. To find this address, click the ADSL
Status button

page, scroll down to the Connections Status section, and
note the address under IP Address, as shown below:

That should complete your setup. Enjoy your game! Remember,

to turn the Duo’s firewall security back on, turn your filter off
when you’ve finished. See below.

at the top of your Configuration Manager

2.7 Turning the Filter On and Off

When you set up your filter or DMZ, you named it by choosing a
number from 1-7. It’s easy to turn the filter on when you want to
play a game and off when you are finished. This will give you the
benefit of the Duo’s firewall when you are not playing a game. All
you have to do is set the WAN IP Filter to the default, which is 0,
instead of the number you chose, which was probably 1.

Turning the Filter or DMZ Off (Enabling the
Firewall)

Click the Advanced Setup button at the top of your

1111

Configuration Manager’s Basic Setup page.
On the Advanced Setup page, click the WAN Settings

2222

button.

On the WAN Settings page, in the WAN IP Filter box, select

3333

0 (the default), click Update and then Save Configuration.

29

This ensures that your firewall protection is reactivated and will
remain active when the modem is rebooted.

Turning the Filter or DMZ On (Opening Ports for
Gaming

Click the Advanced Setup button at the top of your

1111

Configuration Manager’s Basic Setup page.

On the Advanced Setup page, click the WAN Settings

2222

button.

On the WAN Settings page, in the WAN IP Filter box, select

3333

the number of your gaming filter (the number 1-7 that you

chose earlier), click Update and then Save Configuration.

30 Hayes ADSL Duo User’s Guide

3

Advanced Setup Options

In addition to its basic setup options, the ADSL Duo includes
advanced settings for users who need to perform specialized
tasks.

To access the Advanced Setup options, click the Advanced Setup

button
Configuration Manager.

at the top of the Basic Setup page in your

IMPORTANT:

Every time you make changes on an Advanced Setup page, click

Update, then Save Configuration.

If you don’t follow this procedure, any changes you’ve made will
be lost when the ADSL Duo is reset.

31

3.1 WAN Settings

Select WAN Settings to configure additional settings for the
protocol you selected on the Basic Setup page of your

Configuration Manager.

There is a WAN Settings page for each of the Internet protocols

on the Protocol list. The protocol and settings that appear when

you click WAN Settings depend on the protocol you selected in
Basic Setup.

If you selected PPPoE or PPPoA, go to Section 3.1.1, PPP
Connections, on page 33.

If you selected 1483 Bridged w/DHCP, go to Section 3.1.2, 1483
Bridged Mode with DHCP on page 36.

If you selected 1483 Bridged w/Static IP, go to Section 3.1.3,
1483 Bridged with Static IP on page 37.

If you selected 1483 Routed w/Static IP, go to Section 3.1.4,
1483 Bridged with Routed IP on page 38.

If you selected 1483 Bridged (Pure Bridge Mode), go to Section

3.1.5, 1483 Bridged (Pure Bridge Mode) on page 40.
If you selected AutoPPP, go to Section 3.1.6, AutoPPP on page

41.

If you selected AutoBridge, go to Section 3.1.7, AutoBridge on

page 43.

The WAN Settings pages also let you configure one or more
additional Virtual Circuits for specific purposes such as gaming or
video-conferencing, but only if your ISP supports more than one
type of connection. See the Wan IP Filter section on page 44.

32 Hayes ADSL Duo User’s Guide

3.1.1 PPP Connections

The following fields appear if you selected PPPoE or PPPoA on
the Basic Setup page of your Configuration Manager:

Make the following entries:

Enable Lets you enable or disable the connection.
VPI Supplied by your service provider.
VCI Supplied by your service provider.
Encapsulation LLC or VC. Supplied by your service

provider. “Encapsulation” refers to the way
information is packaged and sent over a
network.

IP Address
Passthrough

If selected, lets you open up one computer on
the LAN to all traffic – to create what is called
a DMZ. This allows you to participate in a
teleconference, for example, or play games
over the Internet.

33

IP Address
Passthrough
Host MAC

MAC address of the passthrough computer.
The digit pairs must be separated by colons –
for example, 00:01:03:24:F0:B6. For
instructions on locating a MAC address, see
page 80.

User ID Supplied by your service provider.
Password Supplied by your service provider.
Service Name Supplied by your service provider. (Not

required for PPPoA connections.)

Authentication The method of verifying a user name and

password. The choices are PAP (Password

Authentication Protocol, the most basic form

of unencrypted authentication), CHAP

(Challenge Handshake Authentication
Protocol, which periodically verifies an
individual’s identity using a 3-way handshake),

None, or Auto (the default), which uses either

PAP or CHAP, depending on the method
used by your provider.

Inactivity
Disconnect
Timer

The period of inactivity on the line after which

the PPP connection will be terminated – never
(the default), 1 minute, 5 minutes, 20

minutes, or 1 hour.

Keep Alive
Timer

The amount of time between automatic “Are
you still there?” exchanges between modem
and service provider regarding the PPP

connection – never (never check), 1 second,

30 seconds (default), 10 minutes, or 1 hour.

Traffic Profile The index number 0-7 of a previously

configured profile defining the Quality of
Service. See page 56.

WAN IP Filter The index number 0-7 of a previously-

configured WAN IP filter. See page 44.

34 Hayes ADSL Duo User’s Guide

Default Route Selected is the default for Virtual Circuit 0.

The Default Route controls which connection
will be used for default IP gateway routing.
Only one Virtual Circuit can have this option
selected.

RIP Mode (Routing Information Protocol Mode). RIP

allows you to share routing information with
other routing devices on the WAN. Most small
home or office networks do not need RIP,
since they have only one router (the ADSL
Duo) and one path to the ISP.

However, you may need to configure RIP if:

• Your home network contains another

router. The ADSL Duo and the other
router can communicate via RIP to share
their routing tables.

• Your network connects via the DSL line

to a remote network, such as a corporate
LAN. In order for your LAN to learn the
routes used in the corporate network, both
networks must be configured for RIP.

• Your ISP requests that you run RIP for

communication with devices on their
network.

The modem generally transmits its default
route(s) every 30 seconds. Options are

disabled (the default), passive (the modem
receives but doesn’t transmit), or active (the

modem receives and transmits).

Virtual Circuit Accept the default, which is 0, or if you are

configuring an additional connection, select
another number. A Virtual Circuit is a path
through the network to reach a destination –
the Internet or a Virtual Private Network, for
example.

When you finish, click Update, then Save Configuration.

35

3.1.2 1483 Bridged with DHCP

If you selected this protocol on the Basic Setup page of your

Configuration Manager, the following fields appear:

Make these entries:

Enable Lets you enable or disable the connection.
VPI Supplied by your service provider.
VCI Supplied by your service provider.
Encapsulation LLC or VC. Supplied by your service

provider. See page 33.

MAC Address The modem’s MAC address (display only).
Traffic Profile The index number 0-7 of a previously

configured profile defining the Quality of
Service. See page 56.

WAN IP Filter The index number 0-7 of a previously-

configured WAN IP Filter. See page 44.

Default Route Selected is the default for Virtual Circuit 0.

See page 35.

RIP Mode (Routing Information Protocol Mode). See

page 35.

36 Hayes ADSL Duo User’s Guide

Virtual Circuit Accept the default, which is 0, or if you are

configuring an additional connection, select
another number. See page 35.

When you finish, click Update, then Save Configuration.

3.1.3 1483 Bridged with Static IP

If you selected this protocol on the Basic Setup page of your

Configuration Manager, these fields appear:

Make the following entries:

Enable Lets you enable or disable the connection.
VPI Supplied by your service provider.
VCI Supplied by your service provider.
Encapsulation LLC or VC. Supplied by your service

provider. See page 33.

IP Address The modem’s static IP address specified by

your service provider.

Gateway The gateway’s WAN IP address specified by

your service provider.

37

MAC Address The modem’s MAC address (display only).
Traffic Profile The index number 0-7 of a previously

configured profile defining the Quality of
Service. See page 56.

WAN IP Filter The index number 0-7 of a previously-

configured WAN IP Filter. See page 44.

Default Route Selected is the default for Virtual Circuit 0.

See page 35.

RIP Mode (Routing Information Protocol Mode). See

page 35.

Virtual Circuit Accept the default, which is 0, or if you are

configuring an additional connection, select
another number. See page 35.

3.1.4 1483 Routed with Static IP
Connection

If you selected 1483 Routed w/ Static IP on the Basic Setup

page of your Configuration Manager, the following fields appear:

Make these entries:

Enable Lets you enable or disable the connection.

38 Hayes ADSL Duo User’s Guide

VPI Supplied by your service provider.
VCI Supplied by your service provider.
Encapsulation LLC or VC. Supplied by your service

provider. See page 33.

IP Address The modem’s static IP address specified by

your service provider.

Gateway The gateway’s WAN IP address specified by

your service provider.

MTU (Maximum Transmission Unit) Value (in

bytes) of the largest packet to be sent.
Typically set to 1500.

Traffic Profile The index number 0-7 of a previously

configured profile defining the Quality of
Service. See page 56.

WAN IP Filter The index number 0-7 of a previously-

configured WAN IP filter. See page 44.

Default Route Selected is the default. See page 35.
RIP Mode (Routing Information Protocol Mode for the

WAN interface) The options are disabled (the
default), passive, or active. See page 35.

Virtual Circuit Accept the default, which is 0, or if you are

configuring an additional connection, select
another number. See page 35.

When you finish, click Update, then Save Configuration.

39

3.1.5 1483 Bridged (Pure Bridge
Mode)

Note: Setting up the modem in Pure Bridged Mode disables the

built-in NAT and SPI firewalls.

If you selected this mode on the Basic Setup page of your

Configuration Manager, the following fields appear:

Make these entries:

Enable Lets you enable or disable the connection.
VPI Supplied by your service provider.
VCI Supplied by your service provider.
Encapsulation LLC or VC. Supplied by your service

provider. See page 33.

Traffic Profile The index number 0-7 of a previously

configured profile defining the Quality of
Service. See page 56.

Virtual Circuit Accept the default, which is 0, or if you are

configuring an additional connection, select
another number. See page 35.

40 Hayes ADSL Duo User’s Guide

3.1.6 AutoPPP

If you selected AutoPPP in the Basic Setup pages, the following
fields appear:

Note that this page does not display the protocol, VPI, VCI, or

encapsulation information for your connection. On the ADSL
Status page, under Connections Status at the bottom of the page,

you can determine the protocol, VPI and VCI. To find out the
encapsulation, look for a line similar to “Found 0/38 PPPoA LLC”
in the System Log file.

You can make the following entries:

Enable Lets you enable or disable the connection.
AutoSearch VCs

Displays the eight most commonly used VPI
and VCI settings.

IP Address
Passthrough

If selected, lets you open up one computer
on the LAN to all traffic – to create what is
called a DMZ. This allows you to participate
in a teleconference, for example, or play
games over the Internet.

41

IP Address
Passthrough
Host MAC

MAC address of the passthrough computer.
The digit pairs must be separated by colons
–for example, 00:01:03:24:F0:B6. For
instructions on locating a MAC address, see
page 80.

User ID The name you entered and saved on the

Basic Setup page is displayed.

Password The password you entered and saved on the

Basic Setup page is displayed.

Inactivity
Disconnect
Timer

The period of inactivity on the line after
which the connection will be terminated –

never (the default), 1 minute, 5 minutes, 20
minutes, or 1 hour.

Keep Alive
Timer

The amount of time between automatic “Are
you still there?” exchanges between modem

and service provider – never (never check), 1
second, 30 seconds (default), 10 minutes,
or 1 hour.

Traffic Profile The index number 0-7 of a previously

configured profile defining the Quality of
Service. See page 56.

WAN IP Filter The index number 0-7 of a previously-

configured WAN IP filter. See page 44.

Default Route Selected is the default. The Default Route

controls which connection will be used for
default IP gateway routing. Only one
connection can have this option selected.

RIP Mode (Routing Information Protocol Mode). See

page 35.

Virtual Circuit An index number 0-7. See the definition on

page 35.

When you finish the configuration, follow these steps:

Click Update. The modem begins a new search of its

aaaa

connection with your DSL provider to find the provider’s
Internet settings.

42 Hayes ADSL Duo User’s Guide

As the modem searches for a match, go to the ADSL Status

bbbb

page. Under Connections Status, the State field indicates the

search progress.

When the State field displays Connected, click the Advanced

cccc

Setup button

On the Advanced Setup page, click the Save Configuration

dddd

button to save your provider’s Internet settings and your
configuration edits to permanent memory.

Every time the modem reboots, it reconnects to the Internet
automatically, using the new settings. It does not do a new search
unless you change the configuration again.

.

3.1.7 AutoBridge

If you selected AutoBridge in the Basic Setup pages, the following
fields appear:

You can make these entries:

Enable Lets you enable or disable the connection.

AutoSearch VCs

MAC Address The modem’s MAC address (display only).
Traffic Profile The index number 0-7 of a previously

The default is Enabled.

Displays the eight most commonly used VPI
and VCI settings.

43

configured profile defining the Quality of
Service. See page 56.

WAN IP Filter The index number 0-7 of a previously-

configured WAN IP filter. See page 44.

Default Route Selected is the default. The Default Route

controls which connection will be used for
default IP gateway routing. Only one
connection can have this option selected.

RIP Mode (Routing Information Protocol Mode). See

page 35.

Virtual Circuit An index number 0-7. See the definition on

page 35.

When you finish the configuration, follow these steps:

Click Update. The modem begins a new search of its

aaaa

connection with your DSL provider to find the provider’s
Internet settings.

As the modem searches for a match, go to the ADSL Status

bbbb

page. Under Connections Status, the State field indicates the

search progress.

When the State field displays Connected, click the Advanced

cccc

Setup button

On the Advanced Setup page, click the Save Configuration

dddd

button to save your provider’s Internet settings and your
configuration edits to permanent memory.

Every time the modem reboots, it reconnects to the Internet
automatically, using the new settings. It does not do a new search
unless you change the configuration again.

.

3.2 WAN IP Filter

The ADSL Duo has a built-in firewall to protect your computer
against Internet hackers. A traditional firewall in a building
prevents a fire in one room from spreading to another room but
allows water and electricity to travel through well-insulated pipes in

44 Hayes ADSL Duo User’s Guide

the wall to reach all parts of a building. Similarly, a computer
firewall prevents unauthorized communication from gaining entry
to your computer. You can open certain safe communication
ports—to allow email communication, for example—but keep
other ports sealed off from the outside world.

The WAN IP (Internet) Filter page lets you configure up to eight
filters, each with up to 10 rules, for allowing access to the LAN
from the Internet or vice versa. Unless you set up such rules, the
NAT firewall software in the ADSL Duo will reject all unsolicited
packets coming from the WAN.

For example, in order to receive files via FTP , you must select the

Enable check box, type your address in the LAN IP Address
field, and select ftp from the Protocol list, as shown above. You
can type the sender’s address in the WAN IP Address field if you

want to allow files to come in only from a certain person or
persons (optional).

The WAN IP Filter page provides the way to set up one of the
computers on your LAN for online gaming. Let’s say your standard
filter is Index #0. You can create Filter Index #2 that allows all
Internet traffic through to your computer. When you want to play
games online, you enable Filter #2, disable Filter #0, and on the
WAN Settings page set your WAN IP Filter selection to 2.

Game-players frequently designate one computer on their LAN as
a DMZ (Demilitarized Zone), and allow all internet traffic to pass
through the firewall to that computer.

45

To set up a filter for online gaming or to create a DMZ, see

Chapter 2, Online Gaming on page 23.

Make these entries on the WAN IP Filter page of your
Configuration Manager:

Index A number 0-7 that will identify this filter

configuration.

NAT Network Address Translation. If this check box

is selected, the modem uses its WAN IP address
as the source address for outgoing packets.
NAT must be enabled if you are using private
IP addresses on the LAN.

NAT is enabled by default. If it is disabled,
computers on the LAN must have public IP
addresses.

Enable If this check box is selected, the rule is enabled.
Use Address

Passthrough

If selected, lets you open up one computer on
the LAN to all traffic allowed by the filter rule.
This allows teleconferencing or game-playing
over the Internet, for example.

LAN IP
Address

Required if NAT is enabled. If NAT is not
enabled and this field is left blank, the ADSL
Duo does not use the destination address.

WAN IP
Address

Optional. If blank, the ADSL Duo does not use
the source address when it matches packets
against the filter rule. If an address or subnet
specification (for example, 202.68.84.0/24) is
entered, the ADSL Duo uses the 202.68.84
(network) part of the address to filter packets.

Protocol Lets you select tcp, udp, all, or a tcp/udp

application.

If you select udp or tcp, you must specify port
numbers in the Ports field. If you select an

application, the modem automatically enters the
port number(s) into the rule.

If you set up a rule to use all, make sure it is the

last rule in the filter list. The ADSL Duo

46 Hayes ADSL Duo User’s Guide

processes the rules from the top down, and

when it sees all, it allows all packets through.
If NAT is enabled and you select all, every

packet that doesn’t match earlier rules in the
filter list is forwarded to the specified LAN IP
address.

If NAT is not enabled and you select all, every

packet that matches the specified LAN and
WAN IP addresses is allowed onto the network.

If NAT is not enabled and you select all and

you leave the IP address fields blank, the
firewall allows all WAN traffic onto the
network.

Ports Editable only when either udp or tcp protocol

is selected.
You can specify a single port number (for

example, 80), a range of port numbers (for
example, 35000:40000), a list (for example,
80,8080,8008), or a combination of range and
list (for example, 80,30000:34000,8080).

The highest port number supported is 65535.

Click Update and then Save Configuration.

47

3.3 LAN Interface

The LAN Interface page of your Configuration Manager lets you

configure the Host (modem) Name, IP Address, and Netmask, the
Media (LAN connection transmission speed), and the RIP (routing
information) mode for the Ethernet interface:

Make the following entries:

Host Name A name of your choice to identify the modem

to other machines on the LAN.

IP Address An IP address of your choice to identify the

modem to other machines on the LAN.

Note: if you change this address, the Hayes

icon on your desktop will not work – you will
have to type the IP address into your browser.
If you forget the IP address you’ve entered on
this page, you can retrieve it with the ipconfig
command. For example,

C:\WINDOWS>ipconfig

.

Netmask Modem’s subnet mask, defined by you.
Media Auto (default), 100BaseT-Full Duplex,

48 Hayes ADSL Duo User’s Guide

100BaseT-Half Duplex, 10BaseT-Full
Duplex, 10BaseT-Half Duplex. Auto

automatically selects the LAN transmission
speed by sensing the computer’s network
interface card.

RIP Mode (Routing Information Protocol Mode). See page

35.

Click Update and then Save Configuration.

3.4 LAN IP Filter

The LAN IP Filter page of your Configuration Manager lets you

define a set of rules for restricting access from the Local Area
Network to the WAN. Typical uses for a LAN filter are to
implement a corporate firewall, to prevent certain computers from
being able to access the Internet, or to set parental controls by
denying a particular WAN IP address to the specified LAN
address.

For example, let’s say you are a parent who wants to prevent your

child from viewing a certain web site. You will select the Enable

check box, type the address of the objectionable web site in the

WAN IP Address field (see instructions below), type the address
of the child’s computer in the LAN IP Address field, select tcp
from the Protocol list, and type 80 in the Ports field, as illustrated

below:

The LAN IP Filter fields are:

Enable Lets you enable or disable a rule.
WAN IP

Address

The address of the web site you want to restrict.
To translate a URL to a WAN IP address, you

49

can ping the web site (for example,
C:\WINDOWS>ping www.hayesmicro.com)
or use one of the free DNS resolvers available
over the Internet.

LAN IP
Address

Protocol If you select udp or tcp, you must specify a

Ports You can specify a single port number (for

If you specify a LAN address, it cannot receive
data from the specified WAN IP Address.

port or a range of ports in the Ports field.
If you select all, the ADSL Duo matches

packets from both udp and tcp. The Ports field

is disabled.

example, 80) or a range of port numbers
separated by colons (for example, 80:100).

3.5 IP Remap Filter

The IP Remap Filter page of your Configuration Manager

controls the Type of Service field in an IP packet header.
Generally, you use this page in conjunction with the Routing
Configuration page (see page 53), where you can specify a route
based on the Type of Service.

50 Hayes ADSL Duo User’s Guide

Make the following entries:

Enable Lets you enable or disable a Type of Service

change.

Src IP
Address

Originating IP address in the IP packet header.
If this field is empty, the source IP address is
not used to filter the packets.

Dst IP
Address

Destination IP address in the IP packet header.
If this field is empty, the destination IP address
is not used to filter the packets.

Protocol If you select udp or tcp, you must specify a

port or a range of ports in the Ports field.
If you select all, the ADSL Duo matches

packets from both udp and tcp. The Ports field

is disabled.

Ports You can specify a single port number (for

example, 80) or a range of port numbers
separated by colons (for example, 80:100).

ToS Existing Type of Service. Options are:

• Normal

• Min (minimum) cost

• Reliable (maximum reliability)

• Throughput (maximum throughput)

• Min (Minimum) delay

New ToS New Type of Service. Options same as above.

Click Update and then Save Configuration.

51

3.6 MAC Filter

With a Pure Bridge connection only, you can use the MAC Filter

page of your Configuration Manager as a method of limiting
Internet access. This option lets you configure up to 20 source
MAC address rules for filtering packets going out from the LAN.
To locate a MAC address, see page 80.

Make the following entries:

Discard
Unmatched
Frames?

Enable Lets you enable or disable a rule.
MAC address The MAC address to be matched in the source

52 Hayes ADSL Duo User’s Guide

Lets you set a default condition for Ethernet
packets (frames) that do not match any of the
rules in the table. Packets can be either
processed as normal or discarded.

address field of the outgoing Ethernet packet.

Action Drop discards the packet.

Bridge passes the packet to the bridge (normal

operation).

Connection passes the packet directly to the

WAN connection.

Click Update and then Save Configuration.

3.7 Routing Configuration

You can use the Routing Configuration page of your

Configuration Manager to define specific routes for your LAN and
Internet data.

Most users do not need to define IP routes. On a typical small
home or office LAN, the existing routes picked up automatically by
the ADSL Duo are the most appropriate path for your Internet
traffic.

However, you may need to define routes if your setup includes two
or more networks or subnets, if you connect to two or more ISPs,
or if you connect to a remote corporate LAN. Without a route
table, a computer on an additional network or subnet is invisible to
the ADSL Duo. The route table acts as a map for the modem, so
that it can direct traffic to the correct location.

The Routing Configuration page lets you add up to 20 static IP
routes.

53

Click Update and Save Configuration after each set of entries.

The active routes are displayed at the bottom of the page.

Under Dynamic Route Configuration, make these entries:
RIP Version Version 1 or Version 2. Routers transmit

information to and from other routers. RIP
Version 1 broadcasts the route to other routers
on the LAN and to the ISP’s gateway via the

DSL line. Version 2 shares the route via a

multicast packet to the LAN and WAN.

Distribute
Static Routes

If selected, shares the static route information
as well as the dynamic routes that are normally
shared via RIP.

Under Static Route, make these entries:

Index A number 1-20 to identify the route.
Enable Makes the route active or inactive.
IP Address The gateway IP address to be used for the

route. Specify the netmask by appending /xx
to the address (for example, /24).

54 Hayes ADSL Duo User’s Guide

To configure a default route, enter an IP
address of 0.0.0.0/24, for example.

IP Type of
Service

Virtual Circuit A number 0-7. This field lets you tie the route

The options are:

• All

• Normal

• Min (minimum) cost

• Reliable (maximum reliability)

• Throughput (maximum throughput)

• Min (Minimum) delay

to a specific virtual circuit.

3.8 Services

The Services page of your Configuration Manager lets you enable

or disable the various servers and applications running on the
ADSL Duo.

Note: Use the individual service pages to configure the DNS &

DHCP Server, the DHCP Relay, the static IP routes (Route
Configuration page), and the Firewall (WAN IP Filter page).

Make these selections:

Enable Turns a service on.
Disable Turns a service off.

55

Click Update, then Save Configuration.

3.9 Traffic Shaping Profile

The Traffic Shaping Profile page of your Configuration Manager

lets you specify data transmission rates for a Virtual Circuit
(Internet connection). For example, if your service provider uses
Constant Bit Rate (CBR) to deliver video to you, you may be asked
to set your service to CBR to ensure that the proper bandwidth is
available for your video stream.

Your service provider must support the type of service you select.

Make the following entries:

Index Profile number 0-7. This field lets you

configure up to 8 traffic profiles that
can be associated with a virtual circuit.

Service
Category

Peak Cell Rate Supplied by your service provider. The

56 Hayes ADSL Duo User’s Guide

Cbr (Constant Bit Rate – highest
priority), rtVbr (Real-Time Variable Bit
Rate), nrtVbr (Non-Real Time Variable
Bit Rate), or ubr (Unspecified Bit Rate

– lowest priority, the default).
The category depends on the type of

service you purchase. Your service
provider will give you the information
for this field.

default is 0.

Sustainable
Cell Rate

Supplied by your service provider. Valid
with rtVbr and nrtVbr only. The default
is 0.

Maximum
Burst Size

Click Update and then Save Configuration.

Supplied by your service provider. Valid
with rtVbr and nrtVbr only. The default
is 0.

3.10 DNS & DHCP Server

Domain Name Servers (DNS) map the user-friendly domain names
that you type into your web browser (for example,

www.hayesmicro.com) to the numerical IP addresses that are

used for Internet routing.

When you type a domain name into your browser, your PC sends a
request to a DNS server to find the equivalent numerical address.

The ADSL Duo serves as the DNS proxy for computers attached
to your LAN. It forwards requests to your service provider’s DNS
server.

Typically you should not need or want to change your DNS
settings, unless instructed by your service provider.

57

The DNS & DHCP Server page of your Configuration Manager

also supports 10 static DHCP address mappings. The ADSL Duo
will always assign the same IP addresses to the MAC addresses
listed in the lower half of the page. A LAN machine must have a
static address in order for an Internet (WAN) filter rule to apply.

Make the following entries:

Domain Name A user-friendly name for the ADSL Duo.

Derive Primary
DNS

58 Hayes ADSL Duo User’s Guide

When you assign a name here, computers on
your LAN can access the modem’s DNS
proxy server using this name instead of its
IP address.

If this check box is selected, the DNS server
can be automatically assigned by the ISP.

Domain Name
Server #1

Address of your service provider’s DNS
server.

Domain Name
Server #2

Address of alternate DNS server to use in
case DNS Server #1 is out of service or
heavily congested.

Range Start The first address in the range to be assigned

to computers in the LAN.

Range End The last address in the range to be assigned

to computers in the LAN.

Enable Turns static DHCP assignment on or off.
Host Name Name of a LAN computer requesting a

static IP address.

MAC Address MAC address of the LAN computer

requesting a static IP address.

IP Address Static IP address to be assigned to the LAN

computer. You can use the machine’s
current IP address or select from the
modem’s address pool.

To find a machine’s current IP address, use
the instructions for finding a MAC address.
See page 80.

To select from the modem’s address pool,
type the network portion of the modem’s
LAN IP address plus a number from the
range of addresses. For example, if the
network address is 10.0.0, and the range of
addresses is 3 to 254, you can request an IP
address from 10.0.0.3 to 10.0.0.254.

Click Update, then Save Configuration.

Addresses the modem has assigned to LAN machines are displayed

at the bottom of the page under the heading DHCP Clients
(Leases).

59

3.11 DHCP Relay

Most people will use the ADSL Duo’s built-in DHCP server. If,
however, you have asked your service provider to perform the
DHCP server function for your home or small office network – as
an added-cost service – you need to configure the ADSL Duo as a
DHCP relay. When a computer on your LAN requests an IP
address, the ADSL Duo relays the request to your service provider
and then transmits the information back to the computer.

Use this page to enter the address of the DHCP server to which
DHCP requests are forwarded. The address is assigned by your
service provider.

Click Update, then Save Configuration.

60 Hayes ADSL Duo User’s Guide

3.12 Management Access
Control

On the Advanced Setup page of your Configuration Manager,
click Management Access to display this page, which lets you

manage permissions for accessing the modem:

Index An index number 0-15 representing an

access profile.

Enable Turns the access profile on or off.
Network

Management
System Address
[/mask]

Management
Service

Access Point LAN, WAN, or both. By default, all

A LAN or WAN address that will be
allowed access.
The default is ″*″ (all addresses).

Cli-telnet (Command Line Interpreter via
Telnet), SNMP (Simple Network
Management Protocol), web (Web
interface), ftp (File Transfer Protocol, for
upload/download of files only), or all (the

default).

methods are enabled over the LAN and all
access is barred over the WAN.

61

Click Update, then Save Configuration.
When you have saved an entry, it is displayed under Active NMS

Entries at the bottom of the page in the Network Management
System Address column.

3.13 Connection Loopback

The Connection Loopback page of your Configuration Manager

lets you test the quality of an ATM connection to the modem.

When you place a specified connection into data loopback mode,
all data packets received on that connection will be 'looped back' to
the service provider for testing.

Virtual Circuit An index number 0-7 representing a

previously-configured virtual circuit.

VPI Virtual Path Identifier. (Display only)
VCI Virtual Circuit Identifier. (Display only)
Apply Loopback Makes the loopback configuration active.

62 Hayes ADSL Duo User’s Guide

3.14 NTP Server

The NTP Server page of your Configuration Manager lets you

enter the address of an NTP (Network Time Protocol) server,
from which the modem can get the official current time.

When an address is entered, the built-in client program in the
ADSL Duo sends periodic NTP requests to the server, obtains
server time stamps, and uses them to adjust the network clocks.

For a list of free servers worldwide, check this web site:

• www.ntp-servers.com/uk/world-time-server.html

For a list of US servers, go to this site:

• http://tf.nist.gov/timefreq/service/time-servers.html

Be sure to select a server in your time zone.

63

Status Monitoring

4.1 ADSL Status

The ADSL Status page of your Configuration Manager provides

information on the ADSL link and the connections that are
configured.

4

The two data fields in the top section are as follows:

State “Showtime” indicates that there is a connection to

64 Hayes ADSL Duo User’s Guide

the DSL line. “Activating” indicates that the modem

is trying to sync up.

Mode ITU G..Dmt, G.Lite or ANSI T1.413.

The following transmission information is displayed:

Bit Rate Upstream and downstream bit rates (in

kbps) for the Interleaved and Fast
channels.

Cell Rate The upstream and downstream ATM cell

rate in cps (cells per second) for the
Interleaved and Fast channels. The total
includes all active, idle and discarded cells
and the active cell count is shown in
brackets.

SNR (Signal to Noise Ratio) The average

upstream and downstream ratios in dB,
rounded to the nearest 0.5dB.

CRC (Cyclic Redundancy Check) Includes:

• Total CRC errors after the modem

becomes connected and the time in
the connected state in seconds

• Total CRC errors in the last 15-

minute period

• Total CRC errors during the last 24-

hour period.

BER (Bit Error Rate) Downstream error rate.
Refresh CRC

Updates the CRC display.

Counters
Disable Automatic

Refresh

Turns off automatic updating of the
page.

65

The fields displayed in the Connections Status section depend on
the connection type. The example below shows information for a
PPPoE connection. Similar information is displayed for 1483
Bridged and Routed connections.

VC Virtual circuit number
ATM VC Connection settings
ATM OAM Operation and Maintenance (OAM) status

of the connection.

″1″ = segment packets being received.
″2″ = end-to-end packets being received
″–″ = no packets being received.

State ADSL down = ADSL link not ready

Connecting = ADSL link is connecting
No server = Server has not responded
Server busy = Server has insufficient

sessions

Started = Session established
Retrying = ADSL link dropped
Link up = ADSL link negotiated
User rejected = User ID/password

rejected

Auth. Timeout = Timeout during

authentication

Authenticated = Authentication phase

completed

Device error = Failed to configure device

parameters

Disconnected = Connection closed by

user or peer

Idle timeout = Connection closed due to

inactivity

Config error = Misconfigured

66 Hayes ADSL Duo User’s Guide

Connected = Network connection

established

Connected default = Network

connection is the default route.

Protocol Internet connection type
Auth (Authentication) Auto (CHAP or PAP),

CHAP, PAP, None. See page 34.
IP Address ADSL Duo’s WAN IP address.
Primary DNS IP address of Primary DNS Server
Secondary DNS IP address of Secondary DNS Server

4.2 System Status

The System Status page of your Configuration Manager displays

the following information:

Software Version Version and release numbers
State “Showtime” indicates that there is a DSL

connection.

67

Cell HEC Error The number of downstream cells for the

Interleaved and Fast path channels that had

Header Error Control (HEC) errors during

the last monitor period. A cell is a subset of

a frame (packet).

Frame HEC
Error

The number of downstream frames for the

Interleaved and Fast path channels that had

Header Error Control errors during the last

monitor period. An Ethernet frame

(packet) carries ATM cells.

Frame CRC
Error

The number of downstream frames for the

Interleaved and Fast path channels that had

CRC (Cyclic Redundancy Check) errors

during the last monitor period.

Frame FEC
Error

The number of downstream frames for the

Interleaved and Fast path channels that had

FEC (Forward Error Correction) errors

during the last monitor period.

Monitor
Interval

The number of seconds in the monitor

period.

Monitor Count The number of monitor periods that have

elapsed since the modem became

connected.

Training Count The number of times the modem has lost

and re-established the connection to the

provider since it was powered on.

Under DHCP Clients (Leases), this information is displayed:

Host Name Client PC’s name
MAC Address MAC address of the client PC
IP Address IP address assigned to the client PC

68 Hayes ADSL Duo User’s Guide

4.3 Processes

The Processes page of your Configuration Manager provides a

snapshot of the processes that are running on the modem. This
information is used for Tech Support.

69

4.4

The Memory Usage page of your Configuration Manager displays

the memory currently being used by the modem:

Memory Usage

4.5 ADSL Connection Monitor

The ADSL Connection Monitor page displays information about

the modem’s ADSL connection.

In the Configuration box, you can modify the system file as

indicated:

70 Hayes ADSL Duo User’s Guide

Monitor period Sets the Monitor Interval shown on the

System Status page.

The default is 60 seconds. Type a new value

in seconds.

Enable CRC
History

1 = Displays error counts in the CRC

History box below.

0 (the default) = Disables error count

display.

CRC Monitor
Period 1

Sets the first sample period for the CRC

error count displayed in the box below.

The default is 15 minutes. Type a new value

in minutes.

CRC Monitor
Period 2

The second sample period for the CRC

error count displayed in the box below.

The default is 24 hours. Type a new value

in hours.

Click Update to refresh the display.
The CRC History box displays the errors of each 15-minute

period, for the past 1500 minutes. You can adjust the 15-minute

period in the CRC Monitor Period 1 field described above. Note:

a maximum of 100 intervals are recorded and the 1500 minutes
value is therefore dependent on the interval time used.

To enable the display of CRC history, you must set the Enable
CRC History parameter to 1.

71

Administration

Administrative options in the Configuration Manager let you

• View the system log

• Set up a new password

• Update the modem’s firmware

• Reset the modem to the defaults

• Reboot the modem

• Upload a file

• Log out

5.1 System Log

The System Log page of the Configuration Manager displays a

sliding window of the latest system events. Only the most recent
events are visible.

5

Note: Since there is no real-time clock on the modem, the date and
time information displayed in the log file assumes that the time the
system last booted was Jan 1 00:00:00.

72 Hayes ADSL Duo User’s Guide

To view the file, click the System Log button on the Advanced
Setup page of the Configuration Manager.

5.2 Password

On the Advanced Setup page of the Configuration Manager, click
the Password button to change a password.

User ID The current user ID.
New password A password of your choice. You can use

Confirm
password

any keyboard character except a semicolon

or quotation mark.

The password entered above.

73

5.3 Firmware Update

The update file is available on the Hayes web site:

www.hayesmicro.com or www.hayes.co.uk. Before you start

the update process, access the web site and download the file to
your hard drive.

To access the Firmware Update page, on the Advanced Setup
page of your Configuration Manager, click the Firmware Update

button.

Important:

modem driver shuts down in order to free sufficient resources to
upload new firmware. Therefore, if you decide not to complete the
process, you must reboot the modem in order for it to resume
normal operation.

File to upload Binary file downloaded from the Hayes

Browse Displays your computer’s file directory,

Send Uploads the binary file to the modem’s

When you open the Firmware Update page, the

web site. If the update consists of more

than one file, follow the directions in the

readme file included with the firmware as to

which file to upload first.

where you select the update file.

flash memory.

When the "update completed successfully" message appears, click

Reboot.

74 Hayes ADSL Duo User’s Guide

5.4 Reset to Default

Caution: This option also resets the login password and the LAN

IP address of the modem to the default value.

On the Advanced Setup page of your Configuration Manager,
click the Reset to Default button to restore the modem to the

factory defaults.

At the “Are you sure you want to reset the configuration to the

factory defaults?” message, click OK. A system message confirms

the reset and prompts you to reboot the modem.

5.5 Reboot System

On the Advanced Setup page of the Configuration Manager,
select the Reboot System button to reset the modem. The

following message appears:

Click OK to continue.

5.6 File Upload

The File Upload option is for Technical Support use.

75

5.7 Logout

To log out of the Configuration Manager, click the Advanced
Setup button, and then Logout:

Type your User ID and Password, then click Enter.

5.8 Diagnostic Info

Click the Diagnostic Info button in the Configuration Manager to

display comprehensive information on the modem:

This information may be useful to our Technical Support staff in
troubleshooting your modem.

76 Hayes ADSL Duo User’s Guide

Appendix A

DSL Internet Settings Tables

These tables are for customers whose service providers do not supply
them with the settings necessary to connect to the Internet. Many DSL
providers use different settings depending on the region in which they
are operating, which is why there may be more than one setting for
your service provider.

Note to USA customers

Note to USA customers

Note to USA customersNote to USA customers

If your DSL service provider is not shown below, first use the settings
for Service Provider Not Shown at the bottom of the table. If those

settings don’t work, use the settings for the company that provides local
telephone service in your area. (Refer to page 14 for more detailed
installation instructions on entering the settings.)

USA Service Providers VPI VCI Protocol Encap-

sulation

AllTel (1) 0 35 PPPoE LLC

AllTel (2) 0 35 1483 Bridged IP LLC

August.net (1) 0 35 1483 Bridged IP LLC

August.net (2) 8 35 1483 Bridged IP LLC

BellSouth 8 35 PPPoE LLC

CenturyTel (1) 8 35 PPPoE LLC

CenturyTel (2) 8 35 1483 Bridged IP LLC

Covad 0 35 PPPoE LLC

Earthlink (1) 0 35 PPPoE LLC

Earthlink (2) 8 35 PPPoE LLC

GWI 0 35 1483 Bridged IP LLC

Qwest (1) 0 32 PPPoA LLC

Qwest (2) 0 32 PPPoA VC

SBC (1) 0 35 PPPoE LLC

SBC (2) 0 35 1483 Bridged IP LLC

SBC (3) 8 35 1483 Bridged IP LLC

Sprint (1) 0 35 PPPoA LLC

Sprint (2) 8 35 PPPoE LLC

Verizon (1) 0 35 PPPoE LLC

Verizon (2) 0 35 1483 Bridged IP LLC
Service Provider Not Shown 0 35 PPPoE LLC

(If the settings for Service Provider Not Shown do not work, try the

settings for the company that provides local phone service in your area.)

77

Service Providers outside USA VPI VCI Protocol

Encap­sulation

Belgium-ADSL Office 8 35 1483 Routed IP LLC

Belgium-Turboline 8 35 PPPoA LLC

Denmark-Cybercity, Tiscali 0 35 PPPoA VC

France (1) 8 35 PPPoE LLC

France (2) 8 67 PPPoA LLC

France (3) 8 35 PPPoA VC

Iceland-Islandssimi 0 35 PPPoA VC

Iceland-Siminn 8 48 PPPoA VC

Italy 8 35 PPPoA VC

Netherlands-MX Stream 8 48 PPPoA VC

Portugal 0 35 PPPoE LLC

Saudi Arabia (1) 0 33 PPPoE LLC

Saudi Arabia (2) 0 35 PPPoE LLC

Saudi Arabia (3) 0 33 1483 Bridged IP LLC

Saudi Arabia (4) 0 33 1483 Routed IP LLC

Saudi Arabia (5) 0 35 1483 Bridged IP LLC

Saudi Arabia (6) 0 35 1483 Routed IP LLC

Spain-Albura, Tiscali 1 32 PPPoA VC

Spain-Colt Telecom, Ola Internet 0 35 PPPoA VC

Spain-EresMas, Retevision 8 35 PPPoA VC

Spain-Telefonica (1) 8 32 PPPoE LLC

Spain-Telefonica (2), Terra 8 32 1483 Routed IP LLC

Spain-Wanadoo (1) 8 35 PPPoA VC

Spain-Wanadoo (2) 8 32 PPPoE LLC

Spain-Wanadoo (3) 8 32 1483 Routed IP LLC

Sweden-Telenordia 8 35 PPPoE VC

Sweden-Telia 8 35 1483 Bridged IP LLC

Switzerland 8 35 PPPoE LLC

Turkey (1) 8 35 PPPoE LLC

Turkey (2) 8 35 PPPoA VC

UK (1) 0 38 PPPoA VC

UK (2) 0 38 PPPoE LLC

Venezuela-CANTV 0 33 1483 Routed IP LLC

Vietnam 0 35 PPPoE LLC

78 Hayes ADSL Duo User’s Guide

Appendix B

Front Panel Description

LED Description

LINK Blinks as modem is making its DSL connection, or when

the DSL line is disconnected or not enabled.

Steady on when modem is connected.

LAN Blinks when there is activity on the Local Area Network.
USB Lights when USB connection is established.
PWR Lights when modem is plugged into a power source.

Note:

paper clip and insert one end into the RESET pinhole on the rear

panel to depress a pushbutton switch. Hold for five seconds.

If you ever need to reset the modem manually, unbend a

79

Appendix C

Locating a MAC Address

You need a computer’s MAC (Media Access Control) address
to:

•

request a static IP address from the modem’s DHCP
server in order to set up a firewall filter

•

configure a MAC filter for a Pure Bridge Connection.
Follow the instructions below to locate a MAC address.
You can also use these instructions to find the computer’s IP

address, which is displayed in the same block of information as
the MAC address.

Windows 98SE/Me/2000/XP

Open the Command Prompt or MS-DOS window.

1111

At the C:\WINDOWS prompt, type ipconfig [space] -all or

2222

ipconfig [space] /all.

A window similar to the following appears:

3333

Your MAC address is displayed as the 12-digit Physical
Address or Internet Adapter address.

80 Hayes ADSL Duo User’s Guide

Macintosh Systems

For Mac OS 7.6.1 - 9.2.2 and Above but not OS X:

From the Apple menu, choose Apple System Profiler.

1111

In the Apple System Profiler window, click the Network

2222

Overview arrow and then the AppleTalk arrow. Find the
12-character Hardware Address (E-MAC address) and make

a note of it.

For Mac OS X:

From the Dock, choose System Preferences and then

1111

Network. The Network pane appears.

Under the Configure drop-down tab, choose Built-in

2222

Ethernet or Ethernet.

Make sure that the TCP/IP tab is selected. Find the 12-

3333

character Hardware Address (E-MAC address) and make a

note of it.

Click Save and close the Network pane.

4444

Linux Systems

At the command prompt, type ifconfig [space] -a.

1111

Your MAC address is displayed as a 12-digit Hardware

2222

Address.

81

Appendix D

Macintosh and Linux Users:
Configuring TCP/IP Settings

If you are using a Macintosh computer or the Linux operating
system, you must ensure that your computer’s network, or
TCP/IP settings, are configured correctly. Otherwise, you will
not be able to connect to the Internet.

If you are a Windows user, you don’t have to perform this task
because Windows automatically configures your network
settings.

•

Linux Users

Linux Users: Turn to page 83.

Linux UsersLinux Users

•

Macintosh users:

Macintosh users: Continue below.

Macintosh users: Macintosh users:

Macintosh TCP/IP Settings

Depending on your Mac OS, the directions for configuring your
Macintosh’s network settings will differ. For OS X, follow the
instructions below. Otherwise go to page 83.

Mac OS X

From the Dock, choose System Preferences and then

1111

Network to display the Network pane. (For OS X 3, you

also have to click the Configure button.)

From the Location: list box, make sure Automatic is

2222

selected.

Under the Show drop-down tab, choose Built-in

3333

Ethernet.

On the TCP/IP tab, make sure that Using DHCP is

4444

highlighted in the Configure: list box. Do not enter

anything into the DHCP Client ID field.

Note:

example, if you are setting up a WAN IP filter (page 44)—

82 Hayes ADSL Duo User’s Guide

If you want to use a static IP address—for

highlight Manually in the Configure: menu and then

enter the static IP address, subnet mask, etc.

Click Apply Now (or Save if prompted) and close the

5555

Network pane.

For Mac OS X, you’re done with your network settings. Now

return to Establishing Communication on page 9.

Mac OS 7.6.1 - 9.2.2

From the Apple menu, choose Control Panels and then

1111

TCP/IP to display the TCP/IP dialog box.

Under Connect via:, select Ethernet built-in.

2222

Under Configure:, select Using DHCP Server.

Do not enter anything in the DHCP Client ID field.

Close the TCP/IP dialog box. You will be asked if you

3333

want to save the changes. Click Save.

Now return to Establishing Communication on page 9.

Linux Network Settings

The instructions for setting up boot-time DHCP vary
significantly by distribution, so you may want to refer to your
particular version's documentation.

Note

:
If you have other network cards installed, you will need to pick
distinct Ethernet identifiers for each (eth0, eth1, eth2, etc.). If
you select an identifier other than eth0 for your ADSL Duo,
use that identifier throughout.

For RedHat

Edit or create /etc/sysconfig/network-scripts/ifcfg-eth0

so that it contains the following three lines:

DEVICE=eth0
ONBOOT=yes
BOOTPROTO=dhcp

83

For SuSE

Edit the file /etc/rc.config; search for the variables
NETCONFIG, NETDEV_0, and IFCONFIG_0.

Set them as follows (see the instructions in rc.config):

NETCONFIG="_0"

NETDEV_0="eth0"

IFCONFIG_0="dhcpclient"

Reboot with this command: /sbin/shutdown -r now.

For Debian

Add this line to the file /etc/network/interfaces: iface eth0
inet dhcp.

Reboot with this command: /sbin/shutdown -r now.
Now return to Establishing Communication on page 9.

84 Hayes ADSL Duo User’s Guide

Appendix E

Troubleshooting

Our Technical Support staff is ready to help you with any
questions you may have about your ADSL modem or Internet
connection options. You may, however, find an easy solution to
your problem by referring to these troubleshooting tips. You
should also refer to the Frequently Asked Questions (FAQs) on
the CD (click on Customer Support), and visit our website for
the latest tips: www.hayesmicro.com

I installed the software and connected the Hayes ADSL
modem to my phone line, but I cannot connect to the
Internet.

On the Login page of your Configuration Manager, type your
User ID and Password. On the Basic Setup page click the
Advanced Setup button

click the ADSL Status button to open the ADSL Status page:

, and on the Advanced Setup page,

85

If the State box at the top of the page says “showtime,” make sure

that:

•

The RJ-11 phone cord is firmly plugged into the wall jack and

the ADSL port on the back of the modem.

•

The RJ-11 phone cord is connected to a DSL-enabled phone
jack. You cannot use a standard telephone jack for DSL service
unless your service provider has activated it for DSL.

•

Your RJ-11 phone cord is not defective. Replace the phone
cord with a known good one.

•

Your Ethernet or USB connections are okay. Check that the

correct ADSL Duo front panel light is lit (LAN or USB). This

will confirm that the connection is good.

•

You have installed phone filters on all the phones and fax
machines using the same DSL line as the modem. These
devices can produce noise and interfere with your DSL
connection.

•

You did not inadvertently change your modem’s DSL
configuration values. If you think this may be the case, using a

paper clip, press the RESET button on the modem’s back

panel. While holding in this button, count to five, and then

release the button. The front panel LINK light will turn off

and then blink slowly, about once per second. You are now
guaranteed that all system settings are restored to the unit’s
factory defaults. (Note: If you had changed your Protocol,
VPI, VCI, or encapsulation settings since purchasing the
modem, you need to re-enter this information; refer to page 11
if you need help).

If the State box at the top of the ADSL Status page says
“showtime,” but the State field under Connection Status at the

bottom of the page does not say “Connected,” make sure that:

•

Your computer’s TCP/IP properties are correct.

Windows users:
Go to Start | Settings | Network and Dial-up

Connections.

86 Hayes ADSL Duo User’s Guide

Right-click Local Area Connection, select Properties,
highlight your NIC card’s TCP/IP entry and click Properties.

If you are using DHCP (dynamic IP addressing): In the

Windows TCP/IP Prope rties dialog box that displays, make
sure that “Obtain an IP address automatically” and
“Obtain a DNS server address automatically” are selected.

All other fields should be blank.

If you are using a static IP address: In the Windows TCP/IP
Properties dialog box that displays, both the Default Gateway

IP address and the DNS server IP address must match the
LAN IP address of the modem.

Macintosh users: TCP/IP instructions are on page 82.
Linux users: TCP/IP instructions are on page 83.

•

You have entered the proper Protocol, VPI, VCI, and
Encapsulation Mode settings for your DSL service provider.
Refer to the tables beginning on page 77.

•

You have typed your DSL Username and Password correctly.

•

Your service provider’s DSL connection is functioning
properly by placing a call to customer support.

I type http://10.0.0.2 into my Web browser’s address bar, but
the modem’s Login page won’t open so I can’t communicate
with the modem.

•

If you are using a Macintosh or Linux computer, your Internet
settings may need adjustment; turn to Appendix D on page 82
for instructions.

•

If you are using Mac OS X 10.3 and above, renew your IP

address: Go to System Preferences | Network. Click the
Configure button and then the Renew DHCP Lease button.

•

If you are using a Windows computer, perform a
Release/Renew operation.

For Windows 2000/XP: From the desktop, click Start |(All)

Programs | Accessories | Command Prompt. Then type
ipconfig /all and press Enter. In the subsequent dialog box,

make sure the NIC adapter is highlighted in the dropdown list,

87

click Renew and then click Release. Then type 10.0.0.2 into

your browser’s address bar, and the Login page should display.

For Windows 95/98/Me: From the desktop, click Start |
Run, type winipcfg, and click OK. In the subsequent dialog

box, make sure the NIC adapter is highlighted in the list, click

Renew and then click Release. Then type 10.0.02 into your

browser’s address bar, and the Login page should display.

Why do I hear static or noise when I’m using my telephone?

If that phone does not have its own filter, you may hear static or
high-pitched noise if you make a phone call while your ADSL
modem is on. A filter also prevents a phone from interfering with,
or dropping, your DSL connection.

I accidentally unplugged the USB cable while using my
modem. This resulted in a general protection fault (GPF)
error message. What should I do?

You must plug the modem back in and restart your computer to
rectify this problem.

88 Hayes ADSL Duo User’s Guide

Appendix F

Regulatory Information

U.S. FCC Part 68 Statement

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. The
unit bears a label on the back which contains among other information a product identifier in the format
US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.

This equipment uses the following standard jack types for network connection: RJ11C.

This equipment contains an FCC compliant modular jack. It is designed to be connected to the telephone
network or premises wiring using compatible modular plugs and cabling which comply with the
requirements of FCC Part 68 rules.

The Ringer Equivalence Number, or REN, is used to determine the number of devices which may be
connected to the telephone line. An excessive REN may cause the equipment to not ring in response to
an incoming call. In most areas, the sum of the RENs of all equipment on a line should not exceed five
(5.0).

In the unlikely event that this equipment causes harm to the telephone network, the telephone company
can temporarily disconnect your service. The telephone company will try to warn you in advance of any
such disconnection, but if advance notice isn't practical, it may disconnect the service first and notify you
as soon as possible afterwards. In the event such a disconnection is deemed necessary, you will be advised
of your right to file a complaint with the FCC.

From time to time, the telephone company may make changes in its facilities, equipment, or operations
which could affect the operation of this equipment. If this occurs, the telephone company is required to
provide you with advance notice so you can make the modifications necessary to obtain uninterrupted
service.

There are no user serviceable components within this equipment. See Warranty flyer for repair or
warranty information.

It shall be unlawful for any person within the United States to use a computer or other electronic device
to send any message via a telephone facsimile unless such message clearly contains, in a margin at the top
or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent
and an identification of the business, other entity, or individual sending the message and the telephone
number of the sending machine or of such business, other entity, or individual. The telephone number
provided may not be a 900 number or any other number for which charges exceed local or long distance
transmission charges. Telephone facsimile machines manufactured on and after December 20, 1992, must
clearly mark such identifying information on each transmitted message. Facsimile modem boards
manufactured on and after December 13, 1995, must comply with the requirements of this section.

This equipment cannot be used on public coin phone service provided by the telephone company.
Connection to Party Line Service is subject to state tariffs. Contact your state public utility commission,
public service commission, or corporation commission for more information.

U.S. FCC Part 15 Emissions Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications.

However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit different from that to which the receiver is

•

connected.

Consult the dealer or an experienced radio/TV technician for help.

•

89

Industry Canada Emissions Statement

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur
du Canada.

Industry Canada CS03 Statement

Notice: The Industry Canada label identifies certified equipment. This certification means that the
equipment meets telecommunications network protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The
Department does not guarantee the equipment will operate to the user's satisfaction.

Before installing the equipment, users should ensure that it is permissible to be connected to the facilities
of the local telecommunications company. The equipment must also be installed using an acceptable
method of concern. The customer should be aware that compliance with the above conditions may not
prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any
repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility,
telephone lines and internal metallic water pipe system, if present, are connected together. This precaution
may be particularly important in rural areas. Caution: Users should not attempt to make such connections
themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.
Notice: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication
of the maximum number of terminals allowed to be connected to a telephone interface. The termination
on an interface may consist of any combination of devices subject only to the requirement that the sum of
the Ringer Equivalence Numbers of all the devices does not exceed 5.

Declaration of Conformity

The manufacturer declares under sole responsibility that this equipment is compliant to Directive
1999/5/EC (R&TTE Directive) via the following:

Directive Standard Test Report

73/23/EEC-Low
Voltage

89/336/EEC-EMC EN 55022 : 1998

This product is CE Marked.

EN 60950 : 2000
IEC 60950 : 3

EN 55024 :1998

rd

ed. 1999

Electrical safety

EMC-emissions
EMC-immunity

Electrostatic Discharge Statement

The unit may require resetting after a severe electrostatic discharge event.

Additional compliance information is located on the CD.

2444-B 27326 ©2004