Hawking HNC820G User Manual

1

Trademarks & Copyright

Windows 95/98/ME and Windows NT/2000/XP are registered trademarks of Microsoft Corp. All other brands and product names are
trademarks of their respective companies.

No part of this publication may be reproduced in any form or by any means or used to make any derivative (such as translation,
transformation or adaptation) without the express written consent of the manufacturer as stipulated by the United States Copyright Act
of 1976.

FCC Certifications

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Shielded interface cables must be used in order to comply with emission limits.
You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your
authority to operate the equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired
operation.

CE Mark Warning

This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be
required to take adequate measures.
All trademarks and brand names are the property of their respective proprietors.
Specifications are subject to change without prior notification.

HAWKING LIMITED WARRANTY

Hawking Technology guarantees that every Net-VisionTM HNC820G Wireless-G Pan/Tilt/Zoom Network Camera
is free from physical defects in material and workmanship under normal use for (1) year from the date of purchase.
If the product proves defective during this one-yea r warranty period, call Hawking Customer Service in order to
obtain a Return Authorization number. Warranty is for repair or replace ment only. Hawking Technology does
not issue any refunds. BE SURE TO HAVE YOUR PROOF OF PURCHASE. RETURN REQUESTS CANNOT
BE PROCESSED WITHOUT PROOF OF PURCHASE. When returning a product, mark the Return
Authorization number clearly on the outside of the package and include your original proof of purchase.

IN NO EVENT SHALL HAWKING TECHNOLOGY’S LIABILTY EXCEED THE PRICE PAID FOR THE PRODUCT
FROM DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE
USE OF THE PRODUCT, ITS ACCOMPANYING SOFTWARE OR ITS DOCUMENTATION. Hawking Technology makes
no warranty or representation, expressed, implied or statutory, with respect to its products or the contents or use of this
documentation and all accompanying software, and specifically disclaims its quality, performance, merchantability, or fitness
for any particular purpose. Hawking Technology reserves the right to revise or update its products, software, or
documentation without obligation to notify any individual or entity. Please direct all inquiries to:

[e-mail]

.

2

Before Using This Product 5

Package Contents 6

Installation

Hardware Installation 7
Software Installation 9

Initial Access to the Camera

Installing the Plug-in 11

Check Network Settings 12

Add a Password for Security 12

How to Use This Camera

Authentication 13

Primary User’s Capabilities 14
Main Screen with Camera View 14
Client Settings 18
Administrator’s Capabilities 19
Configure for Optimal Performance 19

Opening Accounts for New Users 21
Building a Multimedia Web Attraction Site 22
Building a Security Application 26

Definitions in Configuration 28
System Parame ters 29
User Group Administration 30
Network Settings 32

Wireless 34

DDNS & uPnP 36
Mail & FTP 37
Video Codec Parameters 39
Audio 44
Motion Detection 45
Camera Control 46
Application 48
View Log File 50
View System Parameters 50
Factory Default 50

Remote Controller 51

3

Appendix

A. Troubleshooting 52
B. Frequently Asked Questions (FAQ) 53
C. Cleaning the Lens 55
D. Pan/Tilt Zoom Data 56
E. URL Commands for the Network Camera 57
F. How to View Your Camera via the Internet 72
G. Technical Specifications 78

4

The HNC820G Wireless-G Pan/Tilt/Zoom Network Camera is not only a high performance web-equipped camera, but
also a flexible surveillance system. Therefore, please ensure that the operation of such devices is legal in y our area before
installing this unit for surveillance. (Please note that in some instances, surveillance devices may be prohibited by law in
your country.)

It is important that you carefully check the contents of the package against the "Package Contents" section of this user’s
manual after opening the package. Please review the warning notes in the Q uick Installation Guide before you install the
network camera, and then read and follow the chapter titled, “Installation”, to reduce any problems during use and p reven t
damage caused by abnormal usage.

The HNC820G is a network device and those who have a basic un derstanding of networks and network devices should
find this device to be easy to install, use, and manage. If a system error occurs and the device does not recover as a result
of configuration, please refer to the "Troubleshooting” section of this manual to ensure the proper operation of this device.

The HNC820G has been designed to incorporate various applications for video sharing, general security/surveillance,
demonstration purposes, etc. You can maximize the potential of this network camera by familiarizing yourself with the
“How to Use This Camera” section of this manual and by understanding the various functions and parameters of this
device, which are described within. For creative and professional developers, the section titled, "URL Commands for the
Network Camera”, will be a helpful reference guide to customizing existing homepages or integra ting with existing web
servers.

Those paragraphs preceded by a symbol should be read carefully and fully understood. Ignoring warnings may
result in serious hazards.

5

Unpack and Inspect

Open the package and carefully remove all of the items. The complete HNC820G package consists of:

• One HNC820G Wireless-G Pan/Tilt/Zoom Network Camera

• One CD with software and installation utilities

• One quick installation guide

• One DC power adapter

• Two Antennas

• One camera stand

• One remote controll er

• One A/V cable

Please check to make sure that the unit was not damaged during shipping and that no items are missing. If you encounter a
problem, please contact your dealer.

Please read this manual thoroughly, and follow the installation and operation procedures contained within.

Please note that the IP Setup Wizard and Management & Control Software have the ir own user’s manuals,

which provide more detailed information about the features and functions of their respective applications. These
user’s manuals can be found on the CD that is included with the HNC820G’s packaging. When the main page of the
CD’s Autorun program loads, click on the “IP Setup & Utility” link.

6

Hardware Installation

Please verify that your product package contains all the accessories listed in the
“Package Contents” section. You will likely need an Ethernet cable; the cable should
meet the UTP Category 5 specifications and should not exceed 100 meters in length.
To install via Ethernet, make sure the Ethernet cable is firmly connected to a switch,
router, or hub. After attaching the Ethernet cable, plug in the power adapter.

Connect the power adapter jack to the Network Camera before p lugging in to the

power socket. This will reduce the risk of accidental electric shock.

Upon powering up, the device runs through a self-te st procedure and the front LEDs will blink between gr een and red a
few times. If self-test passes, the LEDs will shu t off and the Network Camera will be on stand-by and ready for software
installation. If self-test fails the red LED will blink several times. Refer to Appendix A for troubleshooting.

The network camera will try and detect an Ethernet connection. If it does not find a wired Ethernet connection, the
camera will search for a Wireless LAN (or WLAN) connection. While the camera searches for and tries to connect to a
wireless access point or station, the camera’s red LED light will flash every second. Until the camera connects to another
wireless device, the red LED will remain lit. When operating in either wired or wireless netwo rk mode, the green LED
will flash every second as a heartbeat to indicate a link and activity.

To install in Ethernet

Make sure the Ethernet cable is firmly connected to a router or switch. After connecting the Ethernet cable, plug in the
power adapter. If the LED eventually becomes steady green after the se lf-test (about 1-1.5 minutes), go to the section
titled “Software Installation”. If Ethernet is not available, the camera will switch to wireless LAN mode.

To install in wireless LAN

If Ethernet is not available when the camera is powered, the camera will search for any access point with an SSID of
“default”. Once an access point is found, the LED will turn green to wait for installa tion. If the network environment
cannot match the default settings, install the camera via Ethernet and then proceed with the wireless LAN configuration.

7

The Network Camera provides a general I/O terminal block with one digital input and one relay switch for device control.
Pin 1 and Pin 2 can be connected to an external senso r device and the state of voltage can be monitored fro m the initial
state 'LOW'. The relay switches Pin 3 and Pin 4 can be used to turn on or off an external device.

Consult with the dealer of the peripherals for correct installation.

1 DI+ INPUT (Max. 50mA, 12VDC)
2 DI- INPUT (Initial state of DI is Low)
3 SW_COMMON OUTPUT (open from SW_OPEN at initial state)
4 SW_NOPEN OU TPUT (Max. 1A, 24VDC or 0.5A, 125VAC)

8

Software Installation

In this manual, "User" refers to anyone who has access to the network camera, and "Administrator" refers to anyone who
has access rights to configure the network camera and grant user access to it.

At the end of the hardware installation, the Administrator must insert the CD included with the package into the CD-ROM
drive of the PC. An auto-run program will appear (see below). If an auto-run window does not appear, go to the root
directory of the software CD and click on “autorun.exe”). Run the IP Setup progra m (see below) to locate the newly
installed network camera. To run, the IP Setup program, click on “IP Setup & Utility”. When the “IP Setup Wizard and
Management & Control Software” page appears, click on “IP Setup”.

On the packaging of the product, ben eath the UPC code, as well as on the lab el that appears on the pro duct, you will find a
sequence of four letters. Most Hawk ing netw ork ca meras with the sequ ence “H VVT” that are on standby awaiting so ftware
installation will be located by the IP Setup program. (Hawking network cameras with other four-letter sequences can be
located by installer programs that correspond to their respective sequences.) Therefore, there may be several entries shown
in the window. Administrators can differentiate between the network cameras by MAC Address (also listed as “Series
Number”) and click on the checkbox to the left of entries with the "Assigned" field labeled "No" to perform software
installation. The MAC Address is printed on t he label of the n et work cam era body.

Click on IP Setup to execute the installation program. The IP Setup program
will search for similar cameras on your local area network. A “similar”
camera will have the same “HVVT” code at the beginning of its serial
number. (The serial number is different from the series number/MAC
address.)

9

After completing the search, the main IP Setup window will appear. The IP Setup program should have returned an IP
address for your network camera (under the “Current IP Address” heading) that is consistent with your existing LAN
settings. The IP address will likely have been found by the DHCP server. (A DHCP server provides IP addresses to
client devices on the same network.) If there is no DHCP server, the camera will try to find a free IP address (this takes
from 15 second to 3 minutes, depending on the LAN status). The method that the IP Setup program uses to find an IP
address is to search from 192.168.0.99 to 192.168.0.254. If any of the addresses inside this range are free, the network
camera will be assigned one of these available IP addresses, and its subn et mask would be assigned to 255.255.255.0. I f
none of the addresses is free, the network camera will try the range from 192.168.0.2 to 192.168.0.98.

After an IP address

is assigned to the camera, the “Activity” status LED will start blinking.

In addition, the UPnP function will always assign an IP address to the network camera. The Administrator can click on
the button “Link to selected device” to connect to the camera via your web browser. If the camera does not appear on the
IP installer list, click on the “Search” button to search for the camera on the LAN.

If the IP Setup window still does not display any devices, you will need to find a tool small enough to be inserted into the
reset hole on the left side [if facing the front of the camera] of the base of the camera to reset the camera. Hold the button
for two full cycles. The two LEDs will flash continuously and stop twice. When the red LED begins to flash after the
second stop, release the button.

For detailed explanations of all of the IP Setup wizard’s various functions, it is highly recommended that you review the IP Setup wizard’s
manual, located on the CD that was included with the HNC8 20G’s pa ckaging.

10

Installing the Plug-in

In Windows, during the initial access to the network camera, the web browser may prompt you for permission to install a
new plug-in for the network camera. Whether or n ot you are prompted to install the plug-in will depend on the Internet
security settings of your PC or notebook. (At higher levels o f security, the user may be prohibited from installing and
executing any plug-ins, even safe ones). This plug-in has been registered for certification and is used to display the

motion images in the browser. It is recommended that you proceed with the installation by clicking

. If the web
browser does not allow you to install the plug-in, check the In ternet security option to lower security levels, or contact
your network supervisor.

11

Check Network Settings (even if the device is already connected)

Although the network camera may already be connected following the software installation procedure, administrators
should ensure that the network settings in the configuration page are correct, including the subnet mask, IP address of the
gateway, and DNS. If necessary, ask the network administrator or Internet service provider for specific information
regarding the network settings. By default, the network camera will require installation every time it reboots. If the
network settings are certain to work all the time, you can disable the install option. Refer to the “Network Settings”
section of this manual or the “Network” page of the web interface for details. If any of the settings are entered incorrectly
and the network camera is non-responsive or freezes as a result, you can easily restore the factory settings by following
the steps outlined in the “Troubleshooting” section of this manual.

Add a Password for Security

Since the administrator’s password is blank by default, the network camera will not ask for a password. However, it is
recommended that the administrator change the password to protect from network intruders. Once the administrator’s
password is saved, the network camera will require a user name and password for access. The administrator can establish,
at most, twenty user accounts. This enables each user to access the network camera. However, the user will still be
restricted from making changes to the system configuration. Critical functions, whose access is limited to administrators
only, include system configuration, user administration, and software upgrades. The administrator’s user name is
permanently assigned to “root”. Once the password is changed, the browser will display an authentication window to
ask for the new password.

Please Note: There is no way to access/view the administrator’s password. Therefore, if the password is forgotten, the
only solution is to restore the factory default settings.

12

Authentication

After opening the Web browser and typing in the network camera’s IP address, a dialogue window may appear,
requesting a username and password, unless the administrator has not saved a password. Upon successful authentication,
the device’s main page will be displayed.

Again, the default Administrator user name is “root”, and the default Administrator password is blank.

In the figure below, the foreground is the login window and the background shows the message when authentication fails.
The user can check the option box at the bottom of the pop up window to save the password for future convenience.

13

Primary User’s Capabilities

Main Screen with Camera View

The main page layout has three parts:

• Configuration functions: The camera can be configured via the user interfaces that can be obtained by clicking

on the buttons in the red box on the left-hand side of the figure below.

• Camera View: Displays what the camera sees (red box in the center of the figure below).

• Pan/Tilt/Zoom control buttons: These buttons provide a command interface to control the aim/physical

orientation and pan/tilt/zoom speeds of the camera.

• CCD control buttons: These buttons provide a command in terface to ad just the zoo m, focus, and iris control of

the camera.

Click on the configuration link (red box on the lower left side of the figure below) to enter the configuration page.

Camera View

Pan/Tilt/Zoom Control Buttons

CCD Control Buttons

Configuration Functions

14

Configuration Controls

Digital Output
Click on the “On” or “Off” buttons to enable or disable the digital output.

Snapshot
Clicking on the “Snapshot” button will open a new window that displays a still image of the current camera view in JPEG
format.

Client Settings
Clicking on this button links you to the client setting pages. Please review the section that follows for more details.

Configuration

Only the Administrator can access camera configurations.

Camera V iew

The information bar at the top of the camera view display s: a. the assigned caption, and b. the current date/time. The
information bar at the bottom of the camera view displays: a. the current streaming mode, and b. audio transmission mode.
The user can push the talk button to talk to the remote server. The user can also adjust the volume of the speaker and
microphone.

Digital zoom

Speaker volume

Talk button

Microphone volume

The camera view not only provides live video, but also a w ay to aim the camera at different targets. The user can use the
mouse to click on areas/regions inside the camer a’s view; the camera will then pan and tilt accordingly to direct itself at
the selected target. The user can also scroll the mouse wheel up or down within the ca mera view to zoom in or out,
respectively.

15

Pan/Tilt/Zoom Control Buttons

The directional buttons are for Left, Right, Up, Down, and Home. The Home button centers the camera.

Go to

Once the Administrator has determined the preset positions, users can direct the camera using this control.

Pan speed
This selection box sets the speed of the “Left” and “Right” controls.

Tilt speed
This selection box sets the speed of the “Up” and “Down” controls.

Zoom speed

This selection box s e ts the speed of the “z oom in” and “zoom out” controls.

Focus speed

This selection box sets the speed of the “focus” controls.

Auto pan

This button commands the camera to automatically pan from the current position to the left-most and then to the right­most positions. After panning for a single cycle, the camera returns to the original position.

Auto patrol
This button commands the camera to automatically patrol between the preset positions on the Patrol List, which can be
modified on the “Camera control page”. After one patrol cycle, the camera returns to the original position.

Stop

This stops the “Auto Pan” or “Auto Patrol” command.

16

The CCD control buttons:

This set of buttons is used for adjusting the zoom, focus, and iris controls.

Click to zoom out for a
wider view.

Click to zoom in
telescopically for a
narrower view

Click to adjust
the focus.

Click to make the
IRIS smaller and
allow in less light.

Click to adjust the
focus.

Click to enlarge
the IRIS and allow
in more light.

The “Iris” buttons
The “Focus”
buttons allow the

allow the user to

adjust the auto Iris.
user to auto focus
the camera.

17

Client Settings

There are four settings within th e C lient Settings page.

Media Options - This is for the user to determine whether he/she wants to receive video, audio, or both.
Protocol Options - This allows the user to select the connection protocol between client and server. There are two

protocol choices to optimize usage: UDP and HTTP.

The UDP protocol allows for more real-time audio and video streams. However, some packets may be lost due to
network burst traffic and images may be obscured.

The HTTP protocol must be selected if the network is protected by a firewall and it only allows HTTP Port (80)
to be opened. In this mode, audio will not be sent and only video is operational. If there are no special
requirements, the UDP protocol is recommended. Generally speaking, the client’s preference should be in the
following order: UDP → TCP → HTTP. After the network camera is connected successfully, the “Protocol

Options” will indicate the selected protocol. The selected protocol will be recorded in the user's PC and will be
used for the next connection. If the network environment is changed, or the user wan ts to let the web browser
detect again, manually select the UDP protocol, save, and click HOME to re-connect.

Streaming Options - This allows users to select the type of video streaming. Select the “Streaming Video” option and
the video connection will enable you to view smooth, streaming video. The “Single JPEG” option, on the other hand,
will allow you to see still images of the video in JPEG format. There will be periodic client updates of the JPEG image
from the server, according to the “Frame rate” settings.

Talk Button Control Style – This allows the user to select either “click once and talk” or “push to talk”.

18

Administrator’s Capabilities

Configure for Optimal Performance

Optimal performance means obtaining the fastest image refresh rate and highest video quality, while utilizing the lowest
possible network bandwidth. Six items in the “Video” configuration page will control the performance: a. size, b.
maximum frame rate, c. video codec type, d. key frame interval, e. fix bit rate, and f. fix quality.

For Best Real-time Video Images

To achieve a good real-time visual effect, the network bandwidth should be large enough to allow a transmission rate of
greater than 20 image frames per second. If the broadband network is over 1 Mbps, set the “Fix bit rate” to 1000K bps or
1200Kbps, and set “Fix quality” at the highest quality. The maximum frame rate is 25 in the PAL system and 30 in the
NTSC system. (The PAL standard is used in Europe and China, and in parts of Africa, South America, and the Middle
East. The NTSC standard is used in the U.S., Canada, Japan, South Korea, and in parts of Central and South A merica.) If
your network bandwidth is more than 384Kbps, you can fix the bit rate according to your bandwidth and set the maximum

19

frame rate to 25 fps or 30 fps. If you are shooting fast-moving images, you may w ant to slow the maximum frame rate
down to 20 fps in order to lower the rate of data transmission. This allow s for better video quality and the human eye
cannot easily detect the differences between those of 20, 25, or 30 frames per second. If your network bandwidth is below
384 Kbps, set the “Fix bit rate” according to your bandwidth and try to get the best performance by fine-tuning the
“Maximum frame rate”. In a slow network, greater frame rate results in blurred images. Another work-around is to
choose “Half” in the “Size” option for better images, or “Halfx2” for a larger image view. Video quality performance will
vary somewhat due to the number of users viewing on the network, even when the parameters have initially been finely
tuned. Performance will also suffer due to poor connectivity as a result of the netw o rk’s burst constraint.

In multi-user environments, users who are experiencing poor network performance will only receive key frames in
MPEG4 format. Reducing the key frame interval can improve the frame rate for poor network performance, but the
tradeoff is that network traffic will increase. If the camera’s webpage is open, check the “Improve efficien cy in the multi­user environment” box (see figure on previous page) to improve efficiency in multi-user environments.

For Best Quality Images

For the best video quality, you should set “Fix quality” at “Detailed” or “Excellen t” and adjust the “Maximum fra me rate”
to match your network’s bandwidth. If your network is slow and you receive “broken” pictures, go to the TCP protocol in
“Connection type” and choose a more appropriate mode of transmission. The images may suffer a time de lay due to a
slower connection. The delay will also increase as the number of users increases.

Compromise Between Real-time and Clear Images

If you have a broadband network, set “Fix quality” at ”Normal” or better, rather than setting “Fix bit rate”. You can also
fix the bandwidth according to your actual network speed and adjust the frame rate. Start from 30 fps down for best
results but not below 15 fps. If the image quality does not improve, select a lower bandwidth setting.

Select for Motion JPEG

The HNC820G features a dual video codec for both MPEG-4 and MJPEG compression formats. If MJPEG is selected,
the camera will transmit video data in JPEG format. This will require higher bandwidth to view smooth video. Generally
speaking, each normal-sized JPEG image should be 3k-12k bytes, depending on the selected video quality and content.
Together with the selected frame rate, the administrator can control the bandwidth of each connection.

20

Opening Accounts for New Users

Protect the Network Camera Using Passwords

The network camera initially has no default password (i.e., it is blank). This means that initia lly anyone can access the
network camera (including the configuration section) as long as the IP address is known. It is necessary to assign a
password if other users will need to have access to the network camera. Type a new word twice in (1) to enable
protection. This password is used to identify the administrator. Then add an account with user name and password for
other users in (2). The network camera can provide ten a ccounts for your additional users. Each acco unt identifies the
access right rather than the actual visitor. This allows multiple visitors to share the same account. An option to access
DI/DO is provided for each account. Some users may need to be proh ibited from controlling your attached devices. The
“Camera control” option allows certain users to access the controls for the camera’s pan/tilt/zoom functions. The “Talk”
privilege allows certain users to send audio to the network camera. The “Listen” privilege allows certain users to listen to
audio that is picked up by the camera’s built-in microphone.

You may choose to delete users in (3).

More flexible options for viewers

If you want to have a guest account for viewers only, you just need to add a user without a password and disable all the
privileges. Use this account for users who you want to be able to access the camera’s video, but with no additional
privileges.

21

Building a Multimedia Web Attraction Site

]

]

]

1

2

3

Demo on multiple sites – mid-scale service

The network camera can allow for ten visitors to view it online simultaneously. After installation, focus the network
camera on any object you choose, and tell the visitors to type in the IP address. Caution: You may want to maintain your
visitor’s list in the “Security” configuration page to block out unexpected visitors.

Product demo for e-business – Large-scale Service

If the number of visitors has exceeded the limit, the Network Camera can allow the extra viewers to see snapshots in
JPEG mode on the homepage. They will be still images and will be refreshed periodically and automatically.

22

Click on “Client Settings” on the homepage.

1.

2. Select “Single JPEG” in “Streaming Options”.

3. Set the snapshot interval to refresh the still image automatically. The longer the snapshot interval, the better the

snapshot mode works for multiple viewers.

If you want to expand to allow more viewers, the host server should be able to handle large network traffic, which, in turn,
must handle the picture refreshing from the network camera.

If the web server space has FTP service, set the network camera up as an FTP client to upload the pictures. Access to the
network camera will be independent of the number of viewers and the picture quality will remain constant.

1. Click on “Configuration” on the homepage.

2. Click on “Mail & FTP” in the left column.

3. Fill in the FTP related settings including server, server port, user name and password, as well as the upload path if it

is specified by the web space.

4. Click on “Save”.

5. Click on “Application” in the left column.

6. Select the day or days of the week in the “Weekly schedule” during which you would like to upload the pictures.

7. Select “Sequential operation” and set the interval.

8. Unselect “FTP put snapshots with date and time suffix” as the upload method and click on “Save”.

9. The image file uploaded to the web space is named “video.jpg”. Check if the file is successfully uploaded to the

correct folder.

10. Prepare a homepage with the embedded image reference to the image file uploaded via FTP in advance.

23

24