Troubleshooting
What do the lights on front of HD PVR 2 mean?
- Blue light: When HD PVR 2 is powered on and the Windows driver is running, the blue light is
on. If the blue light is blinking, the HD PVR 2 is not ‘seen’ by your PC. Check the USB cable!
- Yellow light is on afteryou startHauppauge Capture:this is good and means HD PVR 2
detects video and you are ready to record. If you do not have a yellow light, then your video
source is not being ‘seen’ by the HD PVR 2. If you are recording from a PC gaming system,
make sure your graphics card is set to 1080p60 or 720p and the refresh rate is 60Hz.
Otherwise, make sure you have set the correct Video and Audio Input.
- Blue record ring: indicates that HD PVR 2 is recording or streaming video.
- Red light: this means the video encoder inside HD PVR 2 cannot send data to your PC. There
are a number of reasons this could happen. If your PC is running slowly and cannot get data
from HD PVR 2 quickly enough, the red light might go on for a few seconds until the PC can
accept data. Change to another USB port on your PC, then power down HD PVR 2, wait a few
seconds and power up again. If you continue to see the Red light while recording and have
checked your cabling, contact Hauppauge technical support.
No video in the Hauppauge Capture preview window:
Step 1: Make sure HD PVR 2 is listed in the Capture tab. If not, then please check your USB
cables and make sure the blue light is on on the front of HD PVR 2. If you cannot see HD PVR 2
listed, reinstall the Windows driver by running Step 1: Install HD PVR 2 Drivers from the
Installation CD. Power cycle the HD PVR 2 and reboot your PC after reinstalling the drivers.
Step 2: Check the video mode of your console. It must be set at either 1080p60 or 720p. If you
are using a PC game system, check our website at: www.hauppauge.com/pcsetup
Step 3: Check your cables. Remove each cable and make sure it’s firmly reseated into each
device you are using. If using HDMI cables, try swapping the HDMI cables (in cable with the out).
Step 4: Check the Video input setting. If the Video input setting is wrong, you will get a black
preview window. Set Video input to Component video for a PS3 and HDMI for all other devices.
Is the yellow light on on the front of HD PVR 2? If the yellow light is not on, then either you have the
wrong Video input source set or your game console is not turned on.
Step 5: If you are using a PS3, make sure you have disconnected the HDMI cable between
Page 7 Page 8 Page 9
Page 10 Page 11
Page 12
the PS3 and your TV set. Having HDMI connected at the same time as Component video will shut
off Component Video and you will not see video in the preview window. Once you have disconnected the HDMI cable, you will need to reset the PS3 by PUSHING and HOLDING the power button on
the front of the PS3 until you hear the SECOND beep. This means the video mode has been reset.
Step 6: If using HDMI, verify your source device does not use HDCP copy protection (the
PS3 uses HDCP on HDMI). If this is the case, use the component video input.
Step 7: If the yellow light is on the front of HD PVR 2 and you still see a black preview
window, try recording some video. If you can successfully playback a recording but you cannot
see live video in the Preview window, there might be a video rendering problem (video card drivers,
hardware acceleration…) Check device settings for video decoder details. To enable hardware
acceleration, select “hardware acceleration” in the Settings menu in Hauppauge Capture.
If capture fails, it is likely something is wrong with the video input to HD PVR 2. This could be a broken or loose video cable or you plugged the cables into the wrong connector on HD PVR 2.
Pass through video problems
No video on myTV set:
Open Hauppauge Capture and verify the correct Video input is selected. Video and audio input
must be set initially for passthrough to work (if you power cycle the HD PVR 2, it may revert to
its default setting and will need to be set again). Also, check the video mode on your PS3 or Xbox
360. The video mode should be 1080p or 720p.
No video on myTV setbut Ican see video in the Capture tab
Check that the HDMI cable from the HD PVR 2 (HDMI out) is connected to your TV monitor and the
TV is set to the correct HDMI port if multiple are available on yourTV.
Try changing the output resolution from your game console. Some TV monitors may not support all
HDMI output resolutions.
Wrong colors with Component Video
Check the Component video cable: unplug and replug the Red, Green and Blue video cables.
Make sure the Red audio cable is not plugged into the Red video cable.
SSttaarrtt//SSttoopp rreeccoorrddiinngg:
:
YYoouu ccaann aallssoo uussee tthhee rreeccoorrdd bbuuttttoonn oonn ttoopp ooff tthhee HHDD PPVVRR 22 ttoo ssttaarrt
t
oorr ssttoopp rree ccoorrddiinnggss))
NNaammee ooff yyoouurr rreeccoorrddiinngg:: ddeeff aauulltt nnaammee iiss tthhee ddaattee aanndd ttiimmee
TTiimmeedd rreeccoorrddiinngg::
IIff yyoouu wwoouulldd lliikkee ttoo hhaavvee yyoouurr rreeccoorrddiinngg mmaaddee ffoorr aa cceerrttaaiinn ttiimme
e
((eexxaammppllee:: 1100 mmiinnuutteess)),, sseett tthh iiss ttoo tthhee ttiimmee..
IIff yyoouu lleeaavvee tthhiiss aatt 0000::0000::0000,, tthheenn yyoouu wwiillll nneeeedd ttoo mmaannuuaallllyy
ssttaarrtt//ssttoopp yyoouurr rreeccoorrddiinn gg
VViiddeeoo aanndd AAuuddiioo ssoouurrcceess::
FFoorr aa PPCC ggaammee,, XXbbooxx OOnnee,, XXbbooxx 336600,, PPSS44 oo rr WWiiiiUU,, sseett ffoorr HHDDMMII..
FFoorr PPSS 33 oorr aa ccaabbllee TTVV bbooxx,, cchhaannggee VViiddeeoo iinnppuutt ttoo CCoommppoonneenntt aanndd
AAuuddiioo iinn ppuutt ttoo LLii nnee iinn
MMiiccrroopphhoonnee iinnppuutt::
IIff yyoouu wwaanntt ttoo rree ccoorrdd yyoouurr ggaammee ccoommmmeennttaarryy,, sseell eecctt yyoouurr mmiiccrroo--
pphhoonnee hheerree.
.
AAuuddiioo vvoolluummee:
:
SSeett tthhee aauuddiioo vvoolluummee ooff yyoouurr ggaammee,, yyoouurr mmiiccrroopphhoonnee aanndd yyoouurr PPCC
aauuddiioo hheerree.. TToo ddiissaabbllee PPCC aauuddiioo,, ttuurrnn tthhiiss aallll tthhee wwaayy ttoo tthhee LLEEFFTT
((tthhiiss iiss 00 vvoolluummee))..
VViiddeeoo ffoorrmmaatt::
WWhheenn tthhee HHDD PPVVRR 22 cc aann ‘‘sseeee’’ yyoouurr vviiddeeoo ssoouurrccee,, iitt rreeppoorrttss tthhee ff oorr--
mmaatt ooff yyoo uurr vviiddeeoo hheerree..
SSnnaappsshhoott bbuuttttoonn::
CClliicckk tthhiiss bbuuttttoonn ttoo ttaakkee aa ssnnaappsshhoott ooff yyoouurr vv iiddeeoo.. YYoouu ccaann aallssoo hhiitt
tthhee ssppaacceebbaarr oonn yyoouurr kkeeyybbooaarrdd ttoo ttaakkee aa ssnnaappsshhoott.
.
QQuuaalliittyy:
:
TThhiiss iiss wwhheerree yyoouu sseett tthhee bbiitt rraattee ooff yyoouur
r
rreeccoo rrddiinnggss.. TThhee hhiigghheerr tthhee bbiittrraattee,, tthhee
bbeetttteerr yyoouurr vviiddeeoo qquuaalliittyy wwiillll bbee bbuutt tthhee
mmoorree ddiisskk ssttoorraaggee yyoouurr rreeccoorrddiinnggss wwiillll
ccoonnssuummee..
FFoorr rreeccoorrdd iinngg,, aallwwaayyss sseett ttoo VVaarriiaabbllee..
AAddvvaanncceedd mmeennuu:
:
TThhiiss iiss wwhheerree yyoouu ccaann sseett tthhee vviiddeeoo ssccaalleerr,, ccoolloorr ccoonn--
ttrroollss,, aauuddiioo sseettttiinn ggss
FFiillee sseelleeccttoorr:
:
YYoouurr llaasstt rreeccoorrddiinngg wwiillll bbee aatt tthhee tt oopp oo ff tthhee
lliisstt.. YYoouu ccaann aallssoo cchhoooossee aannyy ootthheerr rreeccoorrddiinngg..
EExxppoorrtt ttoo MMPP44::
SSoommee vviiddeeoo eeddiittoorrss nn eeeedd
aann MMPP44 ffiillee.. WWhheenn yyoouu aarree
ffiinniisshheedd ttrriimmmmiinngg yyoouur
r
vviiddeeoo ss,, cclliicckk tthhiiss bbuuttttoonn
aanndd yyoouurr vviiddeeoo wwiillll bbee
ccoonnvveerrtteedd ttoo MMPP44 wwiitthhoouutt
aannyy lloossss iinn vviiddeeoo qquuaalliittyy..
SSttaarrtt aanndd ppaauussee yyoouur
r
vviiddeeoo::
YYoouu ccaann ssttaa rrtt oorr
ppaauussee yyoouurr vviiddeeooss
wwiitthh tthhiiss bbuuttttoonn
CCuutt ffrroomm tthhee LLEEFFTT:
:
WWhheenn yyoouu cclliicckk
tthhiiss bbuuttttoonn,, yyoo uu
wwiillll ddeelleettee aallll ooff
tthhee vviiddeeoo ttoo tthhe
e
LLEEFFTT ooff tthhe
e
vviiddeeoo mmaarrkk..
VViiddeeoo mmaarrkk::
TThhiiss sshhoowwss yyoouu
tthhee ccuurrrree nntt ppoossii--
ttiioonn iinn yyoouurr
rreeccoorrddiinngg ooff tthhe
e
vviiddeeoo yyoouu sseeee iinn
tthhee pprreevviieeww wwiinn --
ddooww
CCuutt ffrroomm tthhee RRIIGGHHTT::
WWhheenn yyoouu ccll iicckk
tthhiiss bbuuttttoonn,, yyoouu
wwiillll ddeelleettee aallll ooff
tthhee vviiddeeoo ttoo tthhe
e
RRIIGGHHTT ooff tthhee vviiddeeoo
mmaarrkk..
UUppllooaadd ttoo YYoo uuTTuubbee::
AAfftteerr yyoouu hhaavvee
ttrriimmmmeedd yyoouurr
vviiddeeooss,, cclliicckk hheerre
e
ttoo uuppllooaadd tthheemm ttoo
YYoouuTTuubbee..
EEnntteerr yyoouurr YYoouuTTuubbee ccrreeddeennttiiaallss::
EEnntteerr yyoouurr uusseerr nnaammee aanndd ppaasssswwoorrdd..
NNoottee:: iiff yyoouu hhaavvee mmuullttiippllee YYoouuTTuubbee aaccccoouunnttss lliinnkkeedd ttoo oonne
e
uusseerr nnaammee aanndd ppaasssswwoorrdd,, yyoouu ccaannnnoott uussee tthhiiss ffuu nnccttii oonn ttoo
uuppllooaadd ttoo YYoouuTTuubbee.. YYoouu wwiillll nneeeedd ttoo mmaannuuaallllyy uuppllooaadd
uussiinngg aa wweebb bbrroowwsswweerr.. YYoo uurr vviiddeeooss ccaann bbee ffoouunndd ii nn tt hhee
MMyyVViiddeeooss ffoollddeerr oonn yyoouurr PPCC..
EEnntteerr tthh ee TTiittllee,, KKeeyyww oorrddss aanndd
DDeessccrriippttiioonn::
TThhiiss iiss tthhee mmiinniimmuumm iinnffoorrmmaa ttiioo nn
rreeqquuiirreedd bbyy YYoouuTTuubbee ttoo uuppllooaad
d
yyoouurr vviiddeeooss..
TThheenn cclliicckk OOKK..
NNeexxtt,, sseelleecctt yyoouurr ssttrreeaammiinngg sseerrvviiccee::
YYoouu ccaann ssttrreeaamm wwiitthh TTwwiittcchh,,
YYoouuTTuubbee aanndd UUssttrreeaamm..
YYoouu ccaann aallssoo aadddd yyoouurr ccoommmmeenn--
ttaarryy bbyy sseelleeccttiinngg yyoouurr mmiiccrroopphhoonnee
iinn tthhee ‘‘MMiicc iinnppuutt’’ bbooxx aabboovvee..
FFoorr mmoorree iinnffoorrmmaatt iioonn oonn YYoouuTTuubbee
ssttrreeaammiinngg sseettuupp,, ggoo hheerree::
wwwwww..hhaauuppppaauuggee..ccoomm//yyoo uuttuubbee
EEnntteerr yyoouurr llooggiinn iinnffoorrmmaattiioonn::
OOnnccee yyoouu hhaavvee sseelleecctteedd
yyoouurr sseerrvviiccee ,, ccll iicckk hheerree
aanndd tthhee LLooggiinn bbooxx wwiillll
ooppeenn..
IIff yyoouu aarree uussiinn gg TTwwiittcchh,,
yyoouu ccaann aallssoo cchh oooossee yyoouurr
IInnggeesstt sseerrvveerr iinn tthh ee
LLooccaattiioonn bbooxx..
LLooggiinn bbooxx::
TThhiiss iiss wwhheerree yy oouu eenntteerr yyoouurr
uusseerr nnaammee aanndd ppaasssswwoorrdd..
OOnnccee yyoouu hhaavvee eenntteerreedd tthh iiss
iinnffoorrmmaattiioonn,, yyoouu wwiillll sseeee
‘‘GG aatthheerriinngg ccrreeddeennttiiaallss’’ aass wwee
ttrryy ttoo lloogg oonnttoo yyoouurr aaccccoouunntt..
SSttaarrtt SSttrreeaammiinngg::
OOnnccee yyoouu hhaavvee llooggggeedd iinnttoo yyoouurr aaccccoouunntt,, cclliicckk tt hhee SSttaarrtt
SStteeaammiinnggbbuuttttoonn.. YYoouu wwiillll tthhee nn bbee ssttrreeaammiinngg ttoo yyoouurr sseerrvviiccee..
FFiirrsstt,, sseett yyoouurr ssttrreeaammiinngg qquuaalliittyy::
WWee rreeccoommmm eenndd ssttaarrttiinngg aatt
11..55MMbbppss aanndd cchheecckkiinngg ttoo
sseeee iiff yyoouurr ssttrreeaamm llooookkss
ggoooodd..
IIff iitt iiss,, tthheenn yyoouurr IInntteerrnneett
ccoonnnneeccttiioonn iiss ggoooodd aanndd yyoouu
ccaann iinnccrreeaassee tthhee QQuuaalliittyy ttoo
22..00MMbbppss oorr mmoorree..
Capture tab
StreamEez tab
Edit tab YouTube tab
FFiillee sseelleeccttoorr::
YYoouurr llaasstt rreeccoorrddiinngg wwiillll bbee aatt tthhee ttoopp ooff tthhe
e
lliisstt.. YYoouu ccaann aallssoo cchhoooossee aannyy ootthheerr rreeccoorrddiinngg.
.