Hatteland HT 403P4 STD User Manual

HT 403P4 STD - Maritime Rack Computer
User Manual HT 403P4 STD
Updated: 13 Mar 2006 Doc Id: INB100010-1 (Rev 11)
For models (including different options):
-A1, -A2
User Manual
Slim
Jakob Hatteland Display AS, Åmsosen, N-5578 Nedre Vats, Norway Tel: (+47) 5276 3700 - Fax: (+47) 5276 5444 - e-mail: jhd-no@hatteland.com
Copyright © 2006 Jakob Hatteland Display AS
Aamsosen
N-5578 Nedre Vats, Norway
Information in this manual are copyrighted to the respective owners. All rights are reserved by Jakob
Hatteland Display AS. This information may not, in whole or in part, be copied, photocopied, reproduced,
translated or reduced to any electronic medium or machine-readable form without the prior written consent
of Jakob Hatteland Display AS.
The products described, or referenced, herein are copyrighted to the respective owners.
The products may not be copied or duplicated in any way. This documentation contains proprietary
information that is not to be disclosed to persons outside the user’s company without prior written consent
of Jakob Hatteland Display AS.
The copyright notice appearing above is included to provide statutory protection in the event of
unauthorized or unintentional public disclosure.
All other product names or trademarks are properties of their respective owners !

Contents

Contents........................................................................................3
Contents of package 4
General..........................................................................................6
Introduction to Jakob Hatteland Display AS 6 About this manual 7 Basic Construction 8 Product Labels (Example) 9
Serial Number Label 9 Warranty Label 9
Installation Recommendations .................................................10
Installation and mounting of computers 10 Cables 10 Physical Overview - HT 403P4 STD 11 Pin Assignments - Common Connectors 12
Specications.............................................................................15
Specications - HT 403P4 STD 16
Technical Drawings....................................................................17
Technical Drawings - HT 403P4 STD 18
General - Appendix ....................................................................19
Basic Trouble-shooting 20 Testing & Approvals Overview 21 Return Of Goods Information 22 Terms 23 Notes 26 Revision History 27
Contact Information ...................................................................28
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Contents of package

This product is shipped with:
Item Description Illustration
1 pcs of Windows Operating System CD(s) or alternative operating system(s).
Driver software CD(s) for factory installed components like mainboard, IDE, network etc. For more information see the Installation Recommendations chapter.
1 pcs of Standard Power Cable. (European or US standard) - Length approx: 1.9m
Note: Power cable not included in the DC version.
1 pcs of User Manual (Slim version)
Note: The separate documentation for third party components are available on attached CD. The printed manual only covers specific information for Hatteland products, and not third party components.
1 pcs of configuration, test report and checklist sheets.
Optional accessories for Panel Computers:
Item Description Illustration
Bracket mounting kit: (Delivered only with optional bracket) 4 pcs of RenCol Tristar Knob Male - M6X10 mm 4 pcs of MicroPlastic - 6 mm Nylon washer. 4 pcs of Bolt with shoulder washer - M6X1X20 4 pcs of Flat washer
Suspension Bracket
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General
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Jakob Hatteland Display AS
K N O W L E D G E - Q U A L I T Y - E C O N O M Y

Introduction to Jakob Hatteland Display AS

Founded in 1987, Jakob Hatteland Display (JHD), based in Norway, offers the widest range of
type approved marine monitors, panel computers and type approved marine computers for the
worldwide commercial, naval, yacht and cruise market.
Today the group develops and manufactures a complete range of IEC 60945 tested marine
monitors, panel computers and IEC 60945 tested marine computers.
Approved Marine Displays (MMD/STD)
Hatteland Display’s marine monitors are based on high quality and state-of-the-art components
with the highest specifications, and meet all requirements for harsh maritime use. The displays
are easily integrated into your system, due to standardized products and features.
The MMD (Maritime Multi Display) series consists of sizes ranging from 10in to 23in.
Specifically designed for navigation and automation systems on ships, these certified LCD
monitors comply to IP66 described in IEC 60925, are tested according to IEC 60945 and are
approved by major classification societies such as ABS, BV, ClassNK, DNV, GL and LR.
Further to this marine standard, the 19in MMD, the 20in MMD and the 23in MMD
marine monitors are also available as ECDIS and ARPA radar-compliant units.
Approved Marine Panel Computers (MMC)
The combination of the reliable design of the marine TFT-LCD modules, together with industrial
computer boards, allows Hatteland Display to offer a product range for customer applications
where space is critical and full function is desired in a single unit. In particular, the standardized
ETX-board form factor allows full flexibility when it comes to processor choice. Because of
multiple useful standard components we can offer a highly attractive commercial package
The MMC (Maritime Multi Computer) series consist of sizes ranging from 10in to 23in.
These products have also been designed for typical marine applications in navigation,
automation and other systems. Following Hatteland’s philosophy, these marine panel computers
are fully tested according to IEC 60945 and are designed for type approval.
Approved stand-alone and rack-mounted marine computers
Two concepts are followed to offer variation in size, function and expansion slots for customers:
approved black-box computers for limited space and approved computers for standard
19in racks, which offer a high degree of expansion. Configurations according to customer
wishes are implicit, such as the operating system, CD-burner, RAM, graphic card, HD, add-on
cards, factory installed software and many, many more.

General

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Jakob Hatteland Display AS
The approved computers are tested according to IEC 60945 and IACS E10 and meet the
requirements for IEC 61174 (ECDIS). Several approvals by major classification societies such as
ABS, BV, ClassNK, DNV, GL and LR are available or pending.
Flexible display solutions and night vision facilities
All the type-approved displays, panel computers and marine computers offer maximum flexibility
for customers’ applications. Hatteland Display offers all products with AC or DC power supply,
and marine displays and marine panel computers have a fully linear dimmable function for night
vision.
Upon the customer’s request, specific colour, mechanical or electrical function designs are
possible. Many more options are also available, including factory mounted touch screens, sun
visors for marine monitors, different Windows or Linux operating systems and brackets
Design and Production
All products are designed and controlled by Hatteland Display in Nedre Vats, Norway.
The production and conguration of all products is taking place within Hattelands production
plant#1 (opened in September 2003) in Nedre Vats, Norway. Here an extensive manufacturing
capacity is available for all products, and can be expanded in the future.
The chosen materials for the production of the products are specically industrial components
and can fulll form-t-and-function requests.

About this manual

The manual contains electrical, mechanical and input/output signal specications. All specications
in this manual, due to manufacturing, new revisions and approvals, are subject to change without
notice. However, the last update and revision of this manual are shown both on the frontpage
and also in the “Revision History” chapter. Please use that as a reference.
Furthermore, for third party datasheet and user manuals, please see dedicated interactive CD
delivered with the product or contact our sales personnel for support.
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Basic Construction

Basic Construction Rack Computers
Fans
Peripheral PCI/AGP cards
Mainboard
Memory
Harddrive
CD-ROM & Floppy
Chassis
Removable Harddrive
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Product Labels (Example)

Serial Number Label

Manufacturer & Country Product Type & Serial Number
Product Information
Manufacture: Product: Product type: Jakob Hatteland Computer HT 202P4 STD-A1 Display Serial Number
NORWAY HT 202P4 STD-A1-121
Description
Product Type & Serial Number
HT XXAXX AAA-AX-XXX NOMENCLATURE HT 202P4 STD-A1-121 Example Serial Number Intern Version (AC-Odd / DC-Even number) Standard or Custom product version CPU Type Cabinet Version Rack Size (2U,4U etc.) Hatteland Display (manufacturer)

Warranty Label

If you are to perform service on a unit still under warranty, any warranty will be void if this label is damaged or removed. This label is useally located on the back of the product and near the serial number label. This is to help our service department to better determine if there has been any unauthorized service on a product still under warranty.
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Installation Recommendations

Installation and mounting of computers

1. Most of our units are intended for various methods of installation or mounting (rack mounting, panel mounting, bracket mounting, ceiling/wall mounting)
2. Adequate ventilation is a necessary prerequisite for the life of the unit. The air inlet and outlet openings must denitely be kept clear; coverings which restrict ventilation are not permissible.
3. Exposure to direct sunlight can cause a considerable increase in the temperature of the unit, and might under certain circumstances lead to overtemperature. This point should already be taken into consideration when the bridge equipment is being planned (sun shades, distance from the windows, ventilation, etc.)
4. Space necessary for ventilation, for cable inlets, for the operating procedures and for maintenance, must be provided.
5. To further improve the cooling of the unit we recommend installing Cooling Fans underneath blowing upwards into the unit air inlet. This may be required in high temperature applications and also when there is reason to expect temperature problems due to non-optimal way of mounting (Ref.2-5).
General mounting instructions
- The useful life of the components of all Electronics Units generally decreases with increasing ambient temperature; it is therefore advisable to install such units in air-conditioned rooms. If there are no such facilities, these rooms must at least be dry, adequately ventilated and kept at a suitable temperature in order to prevent the formation of condensation inside the unit.
- With most Electronic Units, cooling takes place via the surface of the casing. The cooling must not be impaired by partial covering of the unit or by installation of the unit in a conned cabinet.
- In the area of the wheel house, the distance of each electronics unit from the magnetic standard compass or the magnetic steering compass must not be less than the permitted magnetic protection distance. This distance is measured from the centre of the magnetic system of the compass to the nearest point on the corresponding unit concerned.
- Transportation damage, even if apparently insignicant at rst glance, must immediately be examined and be reported to the freight carrier. The moment of setting-to-work of the equipment is too late, not only for reporting the damage but also for the supply of replacements.

Cables

Use only high quality shielded signal cables. For RGB/DVI cables use only cables with separate coax for Red, Green and Blue. We can supply a varity of high quality RGB/DVI, RS232, PARALLEL, LAN and USB cables intended for this use.
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Physical Overview - HT 403P4 STD

Front area of computer
Power LED
Harddrive LED
Air Filter
S1 LED*
* not connected or in use!
Alarm LED* Fan LED* S2 LED*
Hatch Keylock
Connector area of computer
Reset Button
USB 4,5
2 x 3.5” Bay
CD-ROM / 3.5” Bay
Power Switch
Floppy Drive / 2.5” Bay
AGP
Slot
#1
PS/2 Mouse
USB 0,1
PS/2 Keyboard
COM1
*RGB OUT1: Not in use if you have a AGP card installed. (Optional factory solution) *MIC IN, LINE IN, LINE OUT: Depends if you choose 2 channel audio or 6 channel audio. See detailed info later in this manual.
Note: For pin assignments, see the Extended version of this manual.
If ambient temperature is 0°C or lower, the unit must be preheated for at least one hour before turning on the unit. To activate the automatically preheating circuit leave the AC power cable connected.
Parallel
PCI Slot
#1
RGB OUT1*
PCI Slot
#2
PCI Slot
#3
Network
USB 2,3
PCI Slot
#4
PCI Slot
#5
MIC IN*
LINE IN*
LINE OUT*
PCI Slot
#6
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Pin Assignments - Common Connectors

Note: Not all connectors may be available on your specic product. This depends on the amount of additional hardware installed from factory, or customized solutions. These pin assignments are for the common connectors used.
Pin Assignments - RJ45 10/100 LAN
1 2 3 4 5 6 7 8
Pin 01 - TDP Transmit Differential Pair (Positive) Pin 02 - TDN Transmit Differential Pair (Negative) Pin 03 - RDP Receive Differential Pair (Positive) Pin 04 - NC Not Connected Pin 05 - NC Not Connected Pin 06 - RDN Receive Differential Pair (Negative) Pin 07 - NC Not Connected Pin 08 - NC Not Connected
Use category 5 - twisted pair cable
Pin Assignments - 9P Serial COM RS232
5 4 3 2 1
9 8 7 6
Pin 01 - DCD Data Carry Detect Pin 02 - SIN Serial In or Receive Data Pin 03 - SOUT Serial Out or Transmit Data Pin 04 - DTR Data Terminal Ready Pin 05 - GND Ground Pin 06 - DSR Data Set Ready Pin 07 - RTS Request To Send Pin 08 - CTS Clear To Send Pin 09 - RI Ring Indicate
Pin Assignments - USB
Pin 2: Negative Data
Pin 4: Ground
Pin Assignments - RJ45 10/100/1000 GBLAN
1 2 3 4 5 6 7 8
Pin 01 - D0P Differential Pair 0 (Positive) Pin 02 - D0N Differential Pair 0 (Negative) Pin 03 - D1P Differential Pair 1 (Positive) Pin 04 - D2P Differential Pair 2 (Positive) Pin 05 - D2N Differential Pair 2 (Negative) Pin 06 - D1N Differential Pair 1 (Negative) Pin 07 - D3P Differential Pair 3 (Positive) Pin 08 - D3N Differential Pair 3 (Negative)
Pin Assignments - 15P HD RGB VGA
5 4 3 2 1
10 9 8 7 6
15 14 13 12 11
Pin 01 Pin 02 Green, analog Pin 03 Blue, analog Pin 04 Reserved for monitor ID bit 2 (grounded) Pin 05 Digital ground Pin 06 Analog ground red Pin 07 Analog ground green Pin 08 Analog ground blue Pin 09 +5V power supply for DDC (optional) Pin 10 Digital ground Pin 11 Reserved for monitor ID bit 0 (grounded) Pin 12 DDC serial data Pin 13 Horizontal sync or composite sync, input Pin 14 Vertical sync, input Pin 15 DDC serial clock
Red, analog
Pin 1: VCC +5V
Pin Assignments - 5P PS/2 KEYBOARD
Pin 6: Not Connected
Pin 4: Vcc +5V
Pin 2: Not Connected
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Pin 3: Positive Data
Pin 5: Keyboard Clock
Pin 3: Ground
Pin 1: Keyboard Data
Pin Assignments - 5P PS/2 MOUSE
Pin 6: Not Connected
Pin 4: Vcc +5V
Pin 2: Not Connected
Pin 5: Mouse Clock
Pin 3: Ground
Pin 1: Mouse Data
Pin Ass. - 5P PS/2 KEYBOARD+MOUSE Combined
Pin 5: Keyboard Clock
Pin 3: Ground
Pin 1: Keyboard Data
12
Pin 6: Mouse Clock
Pin 4: Vcc +5V
Pin 2: Mouse Data
INB100025-1 (Rev 3)
Pin Assignments - Common Connectors
Pin Assignments - 25P Parallel
13 12 11 10 9 8 7 6 5 4 3 2 1
25 24 23 22 21 20 19 18 17 16 15 14
Pin 01 - STROBE This signal indicates to the printer that data at PD7..0 are valid. Pin 02 - DATA0 Parallel data bus from PC board to printer. The data line are able to operate in PS/2 compatible bi-directional mode. Pin 03 - DATA1 Same as Pin 02 Pin 04 - DATA2 Same as Pin 02 Pin 05 - DATA3 Same as Pin 02 Pin 06 - DATA4 Same as Pin 02 Pin 07 - DATA5 Same as Pin 02 Pin 08 - DATA6 Same as Pin 02 Pin 09 - DATA7 Same as Pin 02 Pin 10 - ACK Signal from printer indicating that the printer has received the data and is ready to accept further data. Pin 11 - BUSY Signal from printer indicating that the printer cannot accept further data. Pin 12 - PE Signal from printer indicating that the printer is out of paper. Pin 13 - SELECT Signal from printer to indicate that the printer is selected. Pin 14 - AUTO FEED This active low output causes the printer to add a line feed after each line printed. Pin 15 - ERR# Signal from printer indicating that an error has been detected. Pin 16 - INIT# This active low output initialises (resets) the printer. Pin 17 - SLIN# Signal to select the printer sent from CPU board to printer. Pin 18 - GND Ground Pin 19 - GND Ground Pin 20 - GND Ground Pin 21 - GND Ground Pin 22 - GND Ground Pin 23 - GND Ground Pin 24 - GND Ground Pin 25 - GND Ground
Pin Assignments - 24P DVI-D & DVI-I
1 2 3 4 5 6 7 8 C1 C2
9 10 11 12 13 14 15 16 C5
17 18 19 20 21 22 23 24 C3 C4
Pin 01 T.M.D.S. Data2 - (Digital - RED link 1) Pin 02 T.M.D.S. Data2 + (Digital + RED link 1) Pin 03 T.M.D.S. Data2/4 Shield Pin 04 T.M.D.S. Data4 - (Digital - GREEN link 2) Pin 05 T.M.D.S. Data4 + (Digital + GREEN link 2) Pin 06 DDC Clock Pin 07 DDC Data Pin 08 Analog Vertical Sync (DVI-I only) Pin 09 T.M.D.S. Data1 - (Digital - GREEN link 1) Pin 10 T.M.D.S. Data1 + (Digital + GREEN link 1) Pin 11 T.M.D.S. Data1/3 Shield Pin 12 T.M.D.S. Data3 - (Digital - BLUE link 2) Pin 13 T.M.D.S. Data3 + (Digital + BLUE link 2) Pin 14 +5V Power (for standby mode) Pin 15 Ground (for +5V and analog sync) Pin 16 Hot Plug Detect Pin 17 T.M.D.S. Data0 - (Digital - BLUE link 1) and digital sync. Pin 18 T.M.D.S. Data0 + (Digital + BLUE link 1) and digital sync. Pin 19 T.M.D.S. Data0/5 Shield Pin 20 T.M.D.S. Data5 - (Digital - RED link 2) Pin 21 T.M.D.S. Data5 + (Digital - RED link 2) Pin 22 T.M.D.S. Clock Shield Pin 23 T.M.D.S. Clock + (Digital clock + (Links 1 and 2) Pin 24 T.M.D.S. Clock - (Digital clock - (Links 1 and 2) Pin C1 Analog RED Pin C2 Analog GREEN Pin C3 Analog BLUE Pin C4 Analog Horizontal Sync. Pin C5 Analog Ground (return for RGB signals)
DDC = Display Data Channel /// T.M.D.S = Transition Minimized Differential Signal /// PIN C1,C2,C3,C4 = Only present on DVI-I connectors.
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Specications
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Specications - HT 403P4 STD
T E C H N I C A L D E S C R I P T I O N
Note: All specifications are subject to change without prior notice!
Computer Specifications: (Standard Model)
• Processor : Intel Pentium 4 3.0GHz / Socket 478 / 533MHz FSB / 512KB Cache
• System Chipset : Award BIOS 2MBit Flash
• BIOS
• PCI Slots
• Memory
• Graphics Port
• Graphics/Refresh
• IDE HDD
• CD-DRIVE
• IDE Controller
• FDD Controller
• Parallel Port (LPT)
• Serial Ports
• Ethernet
• USB Ports
• Keyboard Port
• Mouse Port
: AC-97 2.2 compliant, 6 channel, 5.1 speaker with LINE IN, LINE OUT, MIC IN 3 x JACKS
• Audio
• Speaker
• Power Manager
• Monitoring
Power Specifications:
Power Supply Options:
• 115VAC/60Hz or 230VAC/50Hz : Model HT 403P4 STD A1 (300W)
Power Consumption:
• Operating : TBD(TYP) - TBD (MAX)
: Intel 82845GE + ICH4
: 6 x PCI2.2 Slots 32-bit, 3V and 5V Interface, Full Length Profile
: 2 x 184 Pin DIMM Sockets, 256MB (PC2100/PC2700 (DDR266/333) DDR SDRAM)
: 1 x AGP 4x 1.5V
: On-board Intel Extreme Graphics - Up to 2048 x 1536 - Up to 32-Bit colors - Up to 120 Hz 1 x DB15F
: 40GB 3.5", 7200 RPM, 2MB Buffer
: 1 x 52x/32x/52x CD-R/W
: 2 x IDE Ports, Ultra DMA33/66/100 (Includes PIO Mode)
: 2 x 1.44 MB or 2.88 MB (One port)
: 1 x Bi-Directional Centronics with ECP or EPP mode 1 x DB25F
: 2 x RS-232 16C550 Compatible 2 x DB9M
: 1 x 10/100Mbps Realtek 8100B Base-T PCI Fast Ethernet with Wake-On-Lan 1 x RJ-45
: 6 x USB 2.0 (4 in back, 2 in front) 6 x USB
: Standard PS/2 mini DIN connector 1 x PS/2
: Standard PS/2 mini DIN connector 1 x PS/2
: On-board with connector for external speaker option
: APM Ver 1.2 and ACPI 1.0a
: Power supply, fan and temperature supervision
Connector Type:
Available Options:
• Intel Celeron 2.0GHz / Socket 478 / 400MHz FSB
• Dual Head Graphics Card, AGP 4X, 32MB Video Memory, S-Video & Composite TV-OUT 1 x DB15F
• Memory upgradeable to max 2GB
• 3.5" Harddisk upgradeable to max 120GB
• 8 Channel RS-232 8 x DB9M
• 2 Channel RS-232/422/485 Serial Card 2 x DB9M
• 4 Channel 10/100Mbps Network Card 4 x RJ-45
• 1 Channel 10/100Mbps Network Card 1 x RJ-45
• 1 Channel Fiber Fast Network Card 1 x ST
• More available on request
Note: These options are factory installed.
Connector Type:
M E C H A N I C A L D E S C R I P T I O N
Physical Specifications:
• 427 (W), 176 (H), 480 (D) mm
• Weight: 12 kg (approx)
• 4U Rackmount Chassis
• Black heavy-duty steel chassis with handles
• Removable air filter
• Dual lockable latch doors
Compass Safe Distance: HT 403P4 STD Standard: 270cm Steering: 190cm
Environmental Considerations:
Safety Considerations:
Even although the test conditions for bridge units provide for a maximum operating temperature of 70°C, continuous operation of all electronic components should, if possible, take place at ambient temperatures of only 25°C. This is a necessary prerequisite for long life and low service costs.
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Technical Drawings

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Technical Drawings - HT 403P4 STD

17.68
52.8
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General - Appendix

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Basic Trouble-shooting

COMMON ERRORS: (Applies for Display products and Panel / Maritime / Rack Computers) If for some reason there should be something wrong with the picture quality or no picture present, check the symptoms carefully and try to cure it with the hints below:
NO PICTURE / LED BEHAVIOUR:
If there is no light at all in the LED at the FRONT, check power cables. If the LED in front is green then check if the brightness knob is turned to the right (max brightness). If still no picture, check if there is a VGA signal on the External VGA connector. If you have a picture on the external VGA connector please look in BIOS documentation/chapter for correct display settings in BIOS. Lack of image is most likely to be caused by incorrect connection, lack of power, or wrong BIOS settings.
SCROLLING / UNSTABLE IMAGE:
Signal cable may not be completely connected to computer or TFT display. Check the pin assignments and signal timings of the display and your video card with respect to recommended timing and pin assignments. Make sure that the video card is compatible and that it is properly seated / installed on the computer.
DISPLAY AREA IS NOT CENTERED / SIZED CORRECTLY
Make sure that a supported video mode has been selected on the display, or on the video card / system. If it is impossible to position the image correctly, ie the image adjustment controls will not move the image far enough, then test it again using another graphics card for the PC system. This situation can occur with a custom graphics card that is not close to standard timings or if something is in the graphics line that may be affecting the signal, such as a signal splitter (please note that normally a signal splitter will not have any adverse effect). If it is impossible to change to the correct resolution/color depth, check if you have the right VGA driver installed in your system.
IMAGE APPEARANCE:
A faulty TFT panel can have black lines, pixel errors, failed sections, ickering or ashing image. Incorrect graphics card refresh rate, resolution or interlaced mode will probably cause the image to be the wrong size, it may scroll, icker badly or possibly even no image is present. Sparkling on the display may be a faulty TFT panel signal cable.
CONTINUED FAILURE:
If unit after unit keeps failing, consider and investigate whether you are short circuiting the equipment or doing something else seriously wrong.
DEW CONDENSATION BEHIND GLASS:
Power on the TFT product and set brightness to 100%. Turn off any automatic screensavers on PC or similar. During minutes the dew will be gone. To speed up the process, use a fan heater for a reasonable time. Do not overheat the TFT product.
General - Appendix
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Testing & Approvals Overview

These products have been tested / type approved by the following classication societies:
Type Number Tests Certicated by
HT B04PM STD-Ax Maritime Stand-alone Computer
HT B04CM STD-Ax Maritime Stand-alone Computer
HT 202P4 STD* Maritime Rack Computer
HT 403P4 STD* Maritime Rack Computer
HT 404XE STD Maritime Rack Computer
EN60945 4 IACS E-10
EN60945 4 IACS E-10
EN60945 4 IACS E-10
EN60945 4 IACS E-10
EN60945 4 IACS E-10 CENELEC/SC 31-7 : EN 50016 EX-P
*If ambient temperature is 0°C or lower, the unit must be preheated for at least one hour before turning on the unit. To activate the automatically preheating circuit leave the AC power cable connected.
th
(IEC945 4th)
th
(IEC945 4th)
th
(IEC945 4th)
th
(IEC945 4th)
th
(IEC945 4th)
DNV - Det Norske Veritas LRS - Lloyd's Register of Shipping
DNV - Det Norske Veritas LRS - Lloyd's Register of Shipping
ClassNK - Nippon Kaiji Kyokai DNV - Det Norske Veritas
GL - Germanischer Lloyd BV - Bureau Veritas ABS - American Bureau of Shipping
ClassNK - Nippon Kaiji Kyokai DNV - Det Norske Veritas
GL - Germanischer Lloyd BV - Bureau Veritas ABS - American Bureau of Shipping
ABS - American Bureau of Shipping ClassNK - Nippon Kaiji Kyokai
General - Appendix
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Return Of Goods Information

Return of goods: (Applies not to warrenty/normal service/repair of products)
Before returning goods, please contact your system supplier before sending anything directly to JHD. When you return products after loan, test, evaulation or products subject for credit, you must ensure that all accessories received from our warehouse is returned to JHD. This applies to cables, powermodules and additional equipment except screws or similar, user manual, datasheets or other written paper documents. Furthermore, the product must not have any minor / medium or severe scratches, chemical spills or similar on the backcover, front frame or glass.
This is needed to credit the invoice 100%. Missing parts will not be subject for credit, and you will not get total credit for returned product. You will either be charged separately or the amount is withdrawn from the credit. If you noticed that our product missed accessories upon receival, we are of course open for further investigation and positive solutions. If you decide to ship the missing items on the after hand, you will get 100% credit for that particular invoice or items received at JHD incoming goods control. Please contact our sales personnel if additional questions.
Current prices apply as per May 2004:
Signal Cable DSUB 15P Male or Female - Approx 1,8meters Price: 170,- NOK each
Signal Cable BNC 5P - Approx 1,8meters Price: 350,- NOK each
RS-232 serial cable DSUB 9P - Approx 1,8meters Price: 80,- NOK each
Powercable 110 / 220 VAC (European or US standard) - Approx 1,8meters Price: 50,- NOK each
Minor / Medium or severe scratches / chemical spill on backcover Price: 1300,- NOK
Any scratch, chemical spill or similar on front frame (including glass) Price: 2000,- NOK
(Prices are approx, and any deviation are evaulated during incoming goods control)
Approved packaging methods/materials: (Applies to all shipments to JHD) When returning goods, please make sure you surround the product with the following material, whenever possible: Original packaging from JHD, rm foam material, bubble wrap or lots of PadPack paper or Foam chips/polyester wrapped in sealed plastic bags. In any case, always use a solid cardboard box to surround everything.
Not approved packaging methods/materials are: Foam chips, expanded polyester, clothes, nothing, or too little, or anything that will crumble and get into the ventilation holes of products and cardboard boxes that are not suitable to secure the product during shipment.
General - Appendix
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Terms

The Hatteland Group - Terms Of Sale And Delivery:
1) APPLICATION
The terms of sale and delivery include the following companies: Autostore AS, Jakob Hatteland Assembly AS, Jakob Hatteland Computer AS, Jakob Hatteland Display AS, Jakob Hatteland Logistics, Jakob Hatteland Supply AS and Jakob Hatteland Technology AS.
2) PRICE a) The price is per each, if nothing else has been stated, VAT not included. Price is based on the prices from our
suppliers, current custom rates, taxes, rate of exchange and international raw material prices. We reserve ourselves the rights to adjustments in case of alternation on the above mentioned. b) Included in the price is the supplier’s standard packing. In case of re-packing/smaller quantities we reserve ourselves the right to add an additional sum for warrantable packing according to CECC 0015 (Basic inspection for protection of electrostatic sensitive devices)
3) VALIDITY
If nothing else has been stated in our quotation, the offer is valid for 30 days from the date of quotation.
4) PACKAGE QUOTATION
A package quotation means that all the components offered, must be ordered by us. If one component or more are removed from the quotation, the prices given in the package quotation are not valid.
5) TERMS OF PAYMENT
Cash on delivery or payment in advance. Net granted for companies, schools and institutions only, according to agreement. In case of too late payment 1.5% interest/month will be charged. Seller has mortage rights in the goods delivered until the purchase price, additional interests and charges have been paid in full. Accepted bill is not considered as payment until it has been honoured in full.
6) TIME OF DELIVERY
The quoted time of delivery is based on information from our suppliers. We disclaim any responsibility for the consequences of any delay or cancellation from our suppliers. Belated delivery gives not solely the right for cancellation.
7) DELIVERY POINT OF TIME
Goods are considered delivered to customer when handed over to charterer.
8) FREIGHT / PACKING / FORWARDING FEE
Jakob Hatteland Display AS charge NOK 50,- in forwarding fee for orders below NOK 1000,-. For orders below NOK 1000,- Jakob Hatteland Supply AS charge freight according to expenses, and NOK 25,- for packing. For handling requested beyond ordinary hours NOK 250,- is charged. Express service is charged with NOK 100,- + freight charges. All the companies charge freight according to expenses for orders above NOK 1000,-. VAT not included.
9) COMPLAINT
By receipt customer must check goods for obvious defects which have to be claimed within 8 days from receipt. Otherwise acceptance of complaint can not be counted on.
10) GUARANTEE / SERVICES
Time of guarantee is calculated from our date of shipment, and applies to the extent that we are covered by our supplier’s guarantee regulations. The guarantee does no longer apply if: I) there has been encroached upon the goods without seller’s consent II) terms of payment is not fullled III) the goods have been damaged due to unskilled treatment IV) components which are sensitive for static electricity have not been unpacked and treated in a secure way. Minimum requirements: CECC 00015’s standards for handling of such components. The guarantee does not include fair wear and tear.
General - Appendix
IND100077-7
23
INB100025-1 (Rev 3)
Terms
11) RESPONSIBLITY
Seller undertake to deliver faultless and functional capable goods according to existing technical specications. Seller disclaim responsibility for any damage or loss which directly or indirectly may be caused due to failure or defect with the delivered goods, if carelessness from the seller can be limited up to the cost of the goods. The supplier’s responsibility for defects with the supplied goods do not include secondary damage or loss.
12) CANCELLATION / RETURN
Binding sales contract is concluded when we have conrmed customer’s purchase order. Any disagreements in our order conrmation must be reported to seller within 6 days. The agreement can not be altered without our permission, after acceptance from our supplier. If goods are wanted to be returned, a Return No must be assigned from seller. Returned goods without a Return No will not be accepted. By return of stock listed goods, 20% return fee is charged. Returned goods are shipped on customer’s account and risk.
13) LOAN, RENT and DEMO
When borrowing of goods for demo/test, the date of return must be added to the document. If no date has been stated, date of return is two weeks from the date of the document. Before return, seller must be contacted for a Return No (RTK). Goods which have been sold with an agreed right of return within stated terms, shall also have a Return No. The Return No must be obtained before the stated date of return. Returned goods without a Return No, or which have not been packed in original packing, will not be accepted.
14) LIMITATIONS
If any of our suppliers claim limited delivery terms towards us, our terms of delivery will be restriced according to those.
15) SOFTWARE
Sold or borrowed software is not allowed to be copied or spread in other ways, without a written permission.
16) RE-EXPORT
Goods delivered from seller may be subject to special rules of exportation in their supplier’s native country. Buyer is responsible to obtain necessary permissions for further export/re-sale.
17) QUESTION IN DISPUTE
To settle any dispute the Karmsund Herredsrett is approved the legal venue.
General - Appendix
IND100077-7
24
INB100025-1 (Rev 3)
Terms
INSTRUCTIONS FOR THE CONSIGNEE
1) CONTROL
Control the goods immediately by receipt. Examine the quantity towards the invoice/packinglist/shipping documents. Look for outward defects on the packing which may indicate damage on or loss of contents. Control the container and the seals for any defects.
2) SECURING EVIDENCE
When defects on the goods have been found, evidence must be secured, and seller must be informed. Call the transporter and point out the defects. Add a description of the defects on the goods receipt, the forwarder’s copy of the way-bill or on the driving slip.
3) RESCUE
Bound the damage. Try to restrict the damage and the loss. Seller will compensate expences incurred due to reasonable security efforts in addition to damage and loss.
4) COMPLAINT
Write immediately a complaint to the transporter or his agent. Forward immediately the complaint to the transporter or his agent, and hold the transporter responsible for the defects. The complaint must be sent at the latest:
- for carriage by sea: within 3 days
- for overland / air transportation within 7 days
5) DOCUMENTATION
For any claims the following documentation is required, and must be forwared to the company or their agent: invoice, way-bill and/or bill of landing, and/or statement of arrival, inspection document, besides a copy of the letter of complaint to the transporter.
General - Appendix
IND100077-7
25
INB100025-1 (Rev 3)

Notes

CAUTION This unit contains electrostatic sensitive devices. Observe precautions for handling.
Computer Upgrading:
Customers who needs to open the computer to change PCI cards, install more memory, or set internal jumpers can do so without voiding the warranty. Before opening a unit’s housing to remove or touch a board, proper ESD measurements must be taken.
1. Operator should ground himself by using a wrist band.
2. The wrist band should be connected to ground via a ground cord.
3. A one megaohm resistor, installed in the wrist connection end of the ground cord, is a safety requirement.
4. Alternatively an Static-dissipative ESD work mat could be positioned at the workplace. The 3M™ 8501 Portable Field Service Kit is a good choice for this purpose.
All assisting persons who might come into contact with the endangered boards must also use the ESD equipment.
General - Appendix
IND100218-1
26
INB100025-1 (Rev 3)

Revision History

Rev. By Date Notes
1 SE 28 May 04 First release.
2 SE 03 Sep 04 General update. 3 SE 18 Nov 04 General update. 4 SE 06 Dec 04 General update. 5 SE 10 Feb 05 Updated Testing & Type Approval section. 6 SE 17 Mar 05 Updated Testing & Type Approval section. 7 SE 28 Apr 05 Added ESD precaution in NOTES chapter. 8 SE 30 Jun 05 Updated Testing & Type Approval section. 9 SE 18 Nov 05 Updated Specications.
10&11
SE 13 Mar 06 Updated Testing & Type Approval section.
General - Appendix
IND100213-3
27
INB100025-1 (Rev 3)

Contact Information

Head ofce, Vats / Norway:
Jakob Hatteland Display AS
Åmsosen, N-5578 Nedre Vats, Norway
Tel: +47 5276 3700
Fax: +47 5276 5444
Sales ofce, Oslo / Norway:
Jakob Hatteland Display AS
Gjerdrums vei 12, N-0484 Oslo, Norway
Tel: +47 5276 3700
Fax: +47 2258 6790
Sales ofce, Frankfurt / Germany:
Jakob Hatteland Display GmbH Werner Heisenberg Strasse 12,
D-63263 Neu-Isenburg, Germany
Tel: +49 6102 370 954 Fax: +49 6102 370 968
Sales ofce, Marseille / France:
Jakob Hatteland Display S.A.S.
Espace Provence, Les Docks-Atrium 10.3
10, Place de la Joliette, BP 13543 13567 Marseille, Cedex 2, France
Tel: +33 (0) 4 91 13 45 95
Fax: +33 (0) 4 91 13 45 09
Sales ofce, Orlando / USA:
Jakob Hatteland Display Inc.
801 International Parkway, 5th Floor
Lake Mary, FL 32746, USA
Tel: +1 407 562 1677 Fax: +1 407 562 1777
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