Modular Built-In Insulated Heated Wells
HWBI Series
Installation &
Operating Manual
I&W #07.05.178.00
This manual contains important safety information
concerning the maintenance, use and operation of this
product. Failure to follow the instructions contained in this
manual may result in serious injury. If you’re unable to
understand the contents of this manual, please bring it to
the attention of your supervisor. Do not operate this
equipment unless you have read and understood the
contents of this manual.
Este manual contiene importante información sobre
seguridad concerniente al mantenimiento, uso y
operación de este producto. Cualquier falla en el
seguimiento de las instrucciones contenidas en este
manual puede resultar en un serio daño. Si usted no
puede entender el contenido de este manual por
favor pregunte a su supervisor. No opere este
equipo al menos que haya leído y comprendido el
contenido de este manual.
Form No. HWBIM-0107
i
CONTENTS
Important Owner Information...............................i
Introduction ...........................................................i
Important Safety Information ..............................1
Model Designation...............................................2
Model Descriptions..............................................2
Specifications.......................................................4
Electrical Rating Chart ....................................4
Dimensions......................................................5
Installation............................................................6
Unpacking .......................................................6
Location...........................................................6
EZ Lock Mounting System..............................6
Built-In Stud System........................................7
Through Hole Mounting System .....................7
Remote Mounted Control Box.......................10
Drain Assembly Models.................................13
Auto-Fill Models ............................................14
Operation............................................................15
General..........................................................15
Power On/Off.................................................15
Temperature Control .....................................15
Food Warming...............................................15
Maintenance .......................................................16
General..........................................................16
Cleaning........................................................16
Accessories........................................................17
Hatco Limited Warranty.....................................18
Authorized Parts Distributors............Back Cover
IMPORTANT OWNER INFORMATION
Record the model number, serial number
(identification decal located on the side of the unit),
voltage and purchase date of your Modular Built-In
Heated Well in the spaces below. Please have this
information available when contacting Hatco for
service assistance.
Model No. ________________________________
Serial No. ________________________________
Voltage __________________________________
Date of Purchase __________________________
Business 8:00 a.m. to 5:00 p.m.
Hours: Central Standard Time
(Summer Hours: June to September –
8:00 a.m. to 5:00 p.m. C.D.T.
Monday through Thursday
8:00 a.m. to 2:30 p.m. C.D.T. Friday)
Telephone: (800) 558-0607; (414) 671-6350
Fax: (800) 690-2966 (Parts & Service)
(414) 671-3976 (International)
Additional information can be found by visiting our
web site at www.hatcocorp.com
24-Hour 7-Day Parts & Service
Assistance available in the
United States and Canada by
calling (800) 558-0607.
INTRODUCTION
The Hatco Modular Built-In Heated Wells are
specially designed to hold heated foods at safe
serving temperatures. Designed for dry or wet
applications, the Wells are available in a variety of
pan combinations, heated with a long-life heating
element design with a two year warranty. The metal
sheathed heating element is controlled by a remote
thermostat. Heat is evenly distributed throughout the
heavy gauge stainless steel construction to assure
hot food without the guess work. The design allows
for easy maintenance and durable performance.
Standard units are UL approved, equipped with a
remote control box.
Units are equipped with EZ lock mounting hardware,
mounting studs or pre-drilled mounting holes.
Controls include individual lighted power switches
and thermostat controls which retain temperature
settings. One year parts and on-site labor warranty
is standard.
This manual provides the installation, safety and
operating instructions for the Modular Built-In
Heated Wells. We recommend all installation,
operating and safety instructions appearing in this
manual be read prior to installation or operation of
your Modular Built-In Heated Wells. Safety
information that appears in this manual after a
warning symbol and the words WARNING or
CAUTION printed in bold face are very important.
WARNING means there is the possibility of
serious personal injury or death to yourself or
others. CAUTION means there is the possibility
of minor or moderate injury. CAUTION without the
symbol signifies the possibility of equipment or
property damage only.
Hatco Modular Built-In Heated Wells are a product
of extensive research and field testing. The
materials used were selected for maximum
durability, attractive appearance and optimum
performance. Every unit is thoroughly inspected and
tested prior to shipment.
Form No. HWBIM-0107
1
IMPORTANT SAFETY INFORMATION
IMPORTANT! Read the following important safety information to avoid personal injury
or death, and to avoid damage to the equipment or property.
WARNINGS
To prevent electrical shock or injury, turn the
power switch OFF, disconnect the unit from
the power source and allow to cool before
performing any maintenance.
The Modular Built-In Heated Wells are not
waterproof. To avoid electrical shock or
personal injury, DO NOT submerge in water.
Do not operate if it has been submerged in
water.
Risk of fire, install Modular Built-In Heated
Well a minimum of 3-1/2" (89 mm) from
bottom of appliance to all combustible
surfaces to assure safe and proper
operation.
To assure proper and safe operation, the
remote control box must have at least a
6" (152 mm) clearance from the Modular
Built-In Heated Well, not to exceed 72"
(1829 mm).
For proper and safe operation the remote
control box location must be mounted on a
vertical wall.
Some exterior surfaces on the unit will get
hot. Use caution when touching these areas
to avoid injury.
To avoid injury or damage to the unit, do not
use harsh chemicals such as bleach or
cleaners containing bleach, oven cleaners,
or flammable cleaning solutions to clean the
Modular Built-In Heated Wells.
The drain water may reach temperatures in
excess of 200°F (93°C). T o avoid any injury or
damage to the unit use appropriate plumbing
materials when installing drain.
T o avoid any injury or damage to the unit turn
unit off when filling with water and avoid
splashing.
Do not use Heated Well to melt or hold ice.
Doing so may cause condensation, an
electrical hazard, personnel injury, or
damage to the unit. Damage caused by
condensation is not covered by warranty.
Hatco Corporation is not responsible for the
actual food product serving temperature. It is
the responsibility of the user to assure that
the food product is held and served at a safe
temperature.
To avoid personal injury or damage to the
equipment, the Modular Built-In Heated Wells
must be installed by qualified, trained
installers. Installation must conform to all
local electrical and plumbing codes. Check
with your local plumbing and electrical
inspectors for proper procedures and codes.
If service is required on this unit, contact
your Authorized Hatco Service Agent, or
contact the Hatco Service Department at
800-558-0607 or 414-671-6350; fax 800-6902966 or International fax 414-671-3976.
This product has no “user” serviceable parts.
To avoid damage to the unit or injury
to personnel, use only Authorized Hatco
Service Agents and Genuine Hatco
Replacement Parts when service is required.
Genuine Hatco Replacement Parts are
specified to operate safely in the
environments in which they are used. Some
aftermarket or generic replacement parts do
not have the characteristics that will allow
them to operate safely in Hatco equipment. It
is essential to use Hatco Replacement Parts
when repairing Hatco equipment. Failure to
use Hatco Replacement Parts may subject
operators of the equipment to hazardous
electrical voltage, resulting in electrical
shock or burn.
Form No. HWBIM-0107
2
IMPORTANT SAFETY INFORMATION
CAUTIONS
T o avoid any injury or damage locate the unit
at the proper counter height, in an area that
is convenient for use. The location should be
level and strong enough to support the
weight of the unit and food product.
Unit is not weatherproof. For safe and proper
operation the unit must be located indoors
where the ambient air temperature is a
minimum of 70°F (21°C) and a maximum of
85°F (29°C).
T o avoid injury or damage to the unit DO NOT
clean the unit while it contains any food
product. Remove food product and allow
unit to cool completely before cleaning.
Standard and approved manufacturing oils
and insulation binders will smoke up to 60
minutes during initial start-up. This is a
temporary condition. To assure safe
operation, operate unit without food product
until smoke dissipates.
CAUTIONS
Do not locate the Modular Built-In Heated
Well in an area subject to excessive
temperatures or grease from grills, fryers,
etc. Excessive temperatures could cause
damage to the unit.
Damage to countertop material such as
Corian®and similar products caused by heat
generated from Hatco equipment is not
covered under the Hatco warranty. Contact
the manufacturer of the base material for
application information.
To assure proper operation the remote
mounted control box must be installed in the
vertical position.
To avoid damage to the unit, do not use steel
wool for cleaning. Steel wool will scratch the
finish.
Use only non-abrasive cleaners. Abrasive
cleaners could scratch the finish of your unit
marring its appearance and making it
susceptible to soil accumulation.
MODEL DESIGNATION
MODEL DESCRIPTIONS
HWBI - X X
Heated Well
Built-In
D - Drain
DA- Drain w/Auto-Fill
M - Manifold
MA - Manifold w/Auto-Fill
Number of
Pans
Insulated
Figure 1. Model Designation
ALL MODELS (See Figure 2)
All Modular Built-In Heated Well units are reliable
and versatile. Units have a stainless steel and
aluminized steel housing with a metal sheathed
heating element. The heating element is controlled
by a remote control box connected to the unit with a
72" (1829 mm) flexible conduit assembly. control
box consists of a temperature adjustment knob with
a separate lighted On/Off switch. Modular Built-In
Heated Wells are hard wired directly to a power
source for a secure and cord free serving area.
Modular Built-In Heated Wells are designed,
manufactured, and tested to maintain safe food
holding temperatures.
HWBI-1, 2, 3, 4 & 5 MODEL
HWBI heated wells are capable of holding a variety
of pan combinations listed below; contact factory for
details.
• One full size pan
• Three 1/3 size pans with adapter bars.
• Two 1/2 sized pans with adapter bars.
Pans, Covers, Adapter Bars and Adapter Tops sold
separately.
Form No. HWBIM-0107
3
MODEL DESCRIPTIONS
HWBI-1D, 2D, 3D, 4D & 5D MODELS
HWBI-D models have the same capabilities as the
HWBI models but includes a separate drain in each
well. Each drain includes a 3/4" NPT drain fitting and
flat drain screen that allows for pans to stay level for
consistent temperatures.
HWBI-1DA, 2DA, 3DA, 4DA
& 5DA MODELS
HWBI-DA models are equipped the same as the
HWBI-D models, but also include the optional AutoFill feature.
HWBI-2M, 3M, 4M & 5M MODELS
HWBI-M models have the same capabilities as the
HWBI models but include a manifold drain
assembly . Each well connected to the manifold drain
assembly includes a flat drain screen that allows for
pans to stay level for consistent temperatures.
HWBI-2MA, 3MA, 4MA & 5MA MODELS
HWBI-MA models are equipped the same as the
HWBI-M models, but also include the optional AutoFill feature.
Figure 2. HWBI Series Models
HWBI-3 Series
HWBI-4 Series
*
HWBI-5 Series
*
HWBI-1 Series HWBI-2 Series
* HWBI-4 and HWBI-5 models for Canada have all controls in one control box.
*
*
ELECTRICAL RATING CHART
Form No. HWBIM-0107
4
SPECIFICATIONS
NOTE: Shipping Weight includes packaging.
* Add 3 lbs (1.4 kg) for D and DAmodels.
† Units for Canada with single control box.
The electrical information in the shaded areas pertains to Export models only.
Model Voltage Circuit Watts Amps Shipping Weight*
HWBI-1 Series 120 Circuit-1 1215 10.1 30 lbs. (14 kg)
208 Circuit-1 1215 5.9 30 lbs. (14 kg)
240 Circuit-1 1215 5.1 30 lbs. (14 kg)
220-230 (CE) Circuit-1 1215-1328 5.5-5.8 30 lbs. (14 kg)
230-240 (CE) Circuit-1 1116-1215 4.9-5.1 30 lbs. (14 kg)
HWBI-2 Series 208 Circuit-1 2415 11.6 60 lbs. (27 kg)
240 Circuit-1 2415 10.1 60 lbs. (27 kg)
220-230 (CE) Circuit-1 2415-2640 11.0-11.5 60 lbs. (27 kg)
230-240 (CE) Circuit-1 2218-2415 9.6-10.1 60 lbs. (27 kg)
HWBI-3 Series 208 Circuit-1 3615 17.4 90 lbs. (41 kg)
240 Circuit-1 3615 15.1 90 lbs. (41 kg)
220-230 (CE) Circuit-1 3615-3951 16.4-17.2 90 lbs. (41 kg)
230-240 (CE) Circuit-1 3320-3615 14.4-15.1 90 lbs. (41 kg)
HWBI-4 Series 208 Circuit-1 2415 11.6 120 lbs. (54 kg)
Circuit-2 2400 11.5 120 lbs. (54 kg)
240 Circuit-1 2415 10.1 120 lbs. (54 kg)
Circuit-2 2400 10.0 120 lbs. (54 kg)
208† Circuit-1 4815 23.1 120 lbs. (54 kg)
240† Circuit-1 4815 20.1 120 lbs. (54 kg)
220-230 (CE) Circuit-1 2415-2639 11.0-11.5 120 lbs. (54 kg)
Circuit-2 2400-2623 10.9-11.4 120 lbs. (54 kg)
230-240 (CE) Circuit-1 2218-2415 9.6-10.1 120 lbs. (54 kg)
Circuit-2 2204-2400 9.6-10.0 120 lbs. (54 kg)
HWBI-5 Series 208 Circuit-1 2415 11.6 150 lbs. (68 kg)
Circuit-2 3600 17.3 150 lbs. (68 kg)
240 Circuit-1 2415 10.1 150 lbs. (68 kg)
Circuit-2 3600 15.0 150 lbs. (68 kg)
208† Circuit-1 6015 28.9 150 lbs. (68 kg)
240† Circuit-1 6015 25.1 150 lbs. (68 kg)
220-230 (CE) Circuit-1 2415-2640 11.0-11.5 150 lbs. (68 kg)
Circuit-2 3600-3935 16.4-17.1 150 lbs. (68 kg)
230-240 (CE) Circuit-1 2218-2415 9.6-10.1 150 lbs. (68 kg)
Circuit-2 3306-3600 14.4-15.0 150 lbs. (68 kg)
Form No. HWBIM-0107
5
SPECIFICATIONS
DIMENSIONS
Width Depth Height
Model (A) (B) (C)
HWBI-1 Series 15-1/2" 23-5/8" 9-9/16"
(394 mm) (600 mm) (243 mm)
HWBI-2 Series 29-1/2" 23-5/8" 9-9/16"
(749 mm) (600 mm) (243 mm)
HWBI-3 Series 43-1/2" 23-5/8" 9-9/16"
(1105 mm) (600 mm) (243 mm)
HWBI-4 Series 57-1/2" 23-5/8" 9-9/16"
(1461 mm) (600 mm) (243 mm)
HWBI-5 Series 71-1/2" 23-5/8" 9-9/16"
(1816 mm) (600 mm) (243 mm)
Figure 3. Dimensions
A
B
C
HWBI-1 SERIES
HWBI-5 SERIES
HWBI-4 SERIES
HWBI-3 SERIES
HWBI-2 SERIES
A
A
B
C
B
A
A
C
C
C
B
B
Form No. HWBIM-0107
6
INSTALLATION
UNPACKING
Modular Built-In Heated Well units are shipped from
the factory with most components assembled and
ready for use.
All Modular Built-In Heated Wells require the control
box be remote mounted.
NOTE: Drain models (“M” or “D” in the model
designation) require installation of the drain
assembly after the unit is installed into the
countertop. Auto-Fill models (“A” in the model
designation) require the installation of the water
lines after the unit is installed into the countertop.
1. Remove unit from box.
2. Remove information packet. To prevent delay
in obtaining warranty coverage, fill out and
mail in the warranty card.
3. Remove tape and protective packaging from all
surfaces of unit.
LOCATION
NOTE: A qualified electrician is recommended for
connecting the Modular Built-In Heated Well units to
a power source. A qualified plumber is
recommended for connecting drain and water
supply.
WARNING
To avoid personal injury or damage to the
equipment, the Modular Built-In Heated Wells
must be installed by qualified, trained installers.
Installation must conform to all local electrical
and plumbing codes. Check with your local
plumbing and electrical inspectors for proper
procedures and codes.
WARNING
Risk of fire, install Modular Built-In Heated Well
a minimum of 3-1/2" (89 mm) from bottom of
appliance to all combustible surfaces to assure
safe and proper operation.
WARNING
To assure proper and safe operation, the remote
control box must have at least a 6" (152 mm)
clearance from the Modular Built-In Heated Well,
not to exceed 72" (1829 mm).
CAUTION
To avoid any injury or damage locate the unit
at the proper counter height, in an area that
is convenient for use. The location should be
level and strong enough to support the weight of
the unit and food product.
CAUTION
To avoid injury or damage to the unit DO NOT
clean the unit while it contains any food product.
Remove food product and allow unit to cool
completely before cleaning.
CAUTION
Do not locate the Modular Built-In Heated Well in
an area subject to excessive temperatures or
grease from grills, fryers, etc. Excessive
temperatures could cause damage to the unit.
CAUTION
Damage to countertop material such as Corian
®
and similar products caused by heat generated
from Hatco equipment is not covered under the
Hatco warranty. Contact the manufacturer of the
base material for application information.
EZ LOCKING MOUNTING SYSTEM
NOTE: Cut opening for both the unit and the control
box before placing unit into countertop opening.
1. Cut appropriate opening in countertop. See
pages 8-9 for size requirements.
2. Cut appropriate opening for control box(es). See
pages 10-12 for size requirements.
3. Place gasket putty around cutout edge. Make
sure the gasket putty overhangs the outside rim
of the unit or seal unit with silicone adhesive.
4. Place the unit into the countertop opening.
5. Use a screwdriver to rotate the EZ locking
mounting system on the Modular Built-In Heated
Well outward, to secure the unit from the
underside of the countertop. Twist as many tabs
as needed to secure unit to the countertop.
(See Figure 4.)
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