Hatco HCWBI, HCWBI-2DA, HCWBI-3DA, HCWBI-4DA, HCWBI-5DA Installation And Operating Manual

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WARNING

ADVERTENCIA

AVERTISSEMENT

(see page 2)

Installation and Operating Manual

Hot/Cold Drop-In Wells

HCWBI Series

P/N 07.04.658.00

Do not operate this equipment unless you
have read and understood the contents of
this manual! Failure to follow the
instructions contained in this manual may
result in serious injury or death. This
manual contains important safety
information concerning the maintenance,
use, and operation of this product. If
you’re unable to understand the contents
of this manual, please bring it to the
attention of your supervisor. Keep this
manual in a safe location for future
reference.

No opere este equipo al menos que haya
leído y comprendido el contenido de este
manual! Cualquier falla en el seguimiento
de las instrucciones contenidas en este
manual puede resultar en un serio lesión
o muerte. Este manual contiene
importante información sobre seguridad
concerniente al mantenimiento, uso y
operación de este producto. Si usted no
puede entender el contenido de este
manual por favor pregunte a su
supervisor. Almacenar este manual en
una localización segura para la referencia
futura.

Ne pas utiliser cet équipement sans avoir
lu et compris le contenu de ce manuel !
Le non-respect des instructions
contenues dans ce manuel peut entraîner
de graves blessures ou la mort. Ce
manuel contient des informations
importantes concernant l'entretien,
l'utilisation et le fonctionnement de ce
produit. Si vous ne comprenez pas le
contenu de ce manuel, veuillez le signaler
à votre supérieur. Conservez ce manuel
dans un endroit sûr pour pouvoir vous y
référer plus tard.

© 2013 Hatco Corporation

CONTENTS

NOTICE

CAUTION

WARNING

24 Hour 7 Day Parts and Service
Assistance available in the United States
and Canada by calling 800-558-0607.

Important Owner Information ..............................................2

Introduction...........................................................................2

Important Safety Information...............................................3

Model Designation................................................................4

Model Descriptions...............................................................5

Specifications........................................................................6

Dimensions.........................................................................6

Refrigerant Specifications...................................................6

Water Supply Specifications...............................................6

Electrical Rating Chart........................................................7

Installation.............................................................................7

General...............................................................................7

Preparing the Installation Site ............................................8

Installing the Unit ................................................................8

Electrical Connection........................................................10

IMPORTANT OWNER INFORMATION

Record the model number, serial number, voltage, and
purchase date of the unit in the spaces below (specification
label located on the back of the control enclosure). Please have
this information available when calling Hatco for service
assistance.

Model No. ________________________________________

Serial No. ________________________________________

Voltage __________________________________________

Date of Purchase __________________________________

Operation .............................................................................11

General .............................................................................11

Hot Operation (HOT Mode) ..............................................11

Cold Operation (COLD Mode)..........................................12

Changing the Setpoint Temperature ................................13

Setting the Auto-Defrost Cycle (COLD Mode) .................13

Maintenance ........................................................................14

General.............................................................................14

Daily Cleaning ..................................................................14

Cleaning the Hydro-Heater...............................................14

Cleaning the Condensing Unit .........................................15

Troubleshooting Guide ......................................................16

HOT Mode Troubleshooting .............................................16

COLD Mode Troubleshooting...........................................17

Options and Accessories...................................................18

Limited Warranty.................................................................19

Authorized Parts Distributors............................Back Cover

Business
Hours: 8:00

Telephone: [phone]

e-mail: [e-mail]

Fax: [phone] (Parts and Service)

AM to 5:00 PM Central Standard Time (CST)

(Summer Hours: June to September—
8:00

AM to 5:00 PM CST Monday–Thursday

8:00

AM to 2:30 PM CST Friday)

414-671-3976 (International)

Register your unit!

Completing online warranty registration will prevent delay in
obtaining warranty coverage. Access the Hatco website at
www.hatcocorp.com, select the Parts & Service pull-down
menu, and click on “Warranty Registration”.

INTRODUCTION

Hatco Hot/Cold Drop-In Wells are specially designed to hold
either heated foods or chilled foods at safe serving
temperatures. The insulated, top-mount units are available in
two through six pan configurations. A standard Hatco Hydro­Heater for heating and a condensing unit for cooling are
mounted underneath the well. The unique top bezel design of
the well provides clear viewing and easy access to the food
contents of the well. During cold operation, the bezel design
allows cold air to effectively blanket the food product inside the
well.

Hatco Hot/Cold Drop-In Wells are products of extensive
research and field testing. The materials used were selected
for maximum durability, attractive appearance, and optimum
performance. Every unit is inspected and tested thoroughly
prior to shipment.

Additional information can be found by visiting our web site at
www.hatcocorp.com.

This manual provides the installation, safety, and operating
instructions for Hot/Cold Drop-In Wells. Hatco recommends all
installation, operating, and safety instructions appearing in this
manual be read prior to installation or operation of the unit.

WARNING indicates a hazardous situation which, if not
avoided, could result in death or serious injury.

CAUTION indicates a hazardous situation which, if not
avoided, could result in minor or moderate injury.

NOTICE is used to address practices not related to
personal injury.

2

Form No. HCWBIM-0913

IMPORTANT SAFETY INFORMATION

WARNING

NOTICE

CAUTION

WARNING

Read the following important safety information before using this equipment to avoid serious
injury or death and to avoid damage to equipment or property.

ELECTRIC SHOCK HAZARD:

• Unit must be installed by qualified, trained installers.
Installation must conform to all local electrical and
plumbing codes. Installation by unqualified personnel
will void the unit warranty and may lead to electric
shock or burn, as well as damage to unit and/or its
surroundings. Check with local plumbing and electrical
inspectors for proper procedures and codes.

• Consult a licensed electrical contractor for proper
electrical installation conforming to local electrical
codes and the National Electrical Code (N.E.C.).

• Turn OFF power switch, turn off power at circuit
breaker, and allow unit to cool before performing any
cleaning, adjustments, or maintenance.

• Unit is not weatherproof. Locate unit indoors.

• Control enclosure must be mounted in a vertical
surface. Mounting control enclosure in a horizontal
surface may result in the collection of liquids and lead
to electric shock.

• DO NOT submerge or saturate with water. Unit is not
waterproof. Do not operate if unit has been submerged
or saturated with water.

• Do not clean unit when it is energized or hot.

• This unit is not “jet-proof” construction. Do not use jet­clean spray to clean this unit.

• This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.

• Use only Genuine Hatco Replacement Parts when
service is required. Failure to use Genuine Hatco
Replacement Parts will void all warranties and may
subject operators of the equipment to hazardous
electrical voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are specified to
operate safely in the environments in which they are
used. Some aftermarket or generic replacement parts
do not have the characteristics that will allow them to
operate safely in Hatco equipment.

FIRE HAZARD:

• Install unit with a minimum of 3-1/2″ (89 mm) of space
from bottom of Hydro-Heater to all combustible
surfaces to prevent combustion.

• Install unit with a minimum of 2″ (51 mm) of space
between all sides of condensing unit and any
combustible surfaces.

• Do not use harsh chemicals such as bleach (or
cleaners containing bleach), oven cleaners, or
flammable cleaning solutions to clean this unit.

EXPLOSION HAZARD: Do not store or use gasoline or
other flammable vapors or liquids in the vicinity of this or
any other appliance.

Make sure food product has been heated/chilled to the
proper food-safe temperature before placing in the unit.
Failure to heat/chill food product properly may result in
serious health risks. This unit is for holding pre­heated/pre-chilled food product only.

Hatco Corporation is not responsible for actual food
product serving temperature. It is the responsibility of the
user to ensure that food product is held and served at a
safe temperature.

Make sure all operators have been instructed on the safe
and proper use of unit.

This unit is not intended for use by children or persons
with reduced physical, sensory, or mental capabilities.
Ensure proper supervision of children and keep them away
from unit.

This unit has no “user-serviceable” parts. If service is
required on this unit, contact an Authorized Hatco Service
Agent or contact the Hatco Service Department at
800-558-0607 or 414-671-6350; fax [phone]; or
International fax [phone].

BURN HAZARD:

• Some exterior surfaces on unit will get hot. Avoid
unnecessary contact with unit.

• Drain water may reach temperatures in excess of 200°F
(93°C). Use appropriate plumbing materials when
installing drain.

• Water in holding vessel may reach temperatures in
excess of 190ºF (88ºC). Use appropriate protection
when operating unit.

• Hot water in unit may cause scalding injury. Turn off
unit and allow unit to cool before draining or cleaning.

Locate unit at proper counter height in an area that is
convenient for use. The location should be strong enough
to support the weight of unit and contents.

Units are voltage-specific. Refer to specification label for
electrical requirements before beginning installation.
Connecting unit to incorrect power supply will void product
warranty and may damage unit.

This unit is designed for use in environments where ambient
temperature is between 65°F (18°C) and 86°F (30°C).

When shipped during cold weather months, store unit for
at least 10 hours in an environment where ambient
temperature is between 65°F (18°C) and 86°F (30°C) to
prevent compressor and/or refrigerant line damage. If unit
is turned on and there is excessive noise and vibration,
turn off immediately and allow additional warmup time.

Form No. HCWBIM-0913

3

IMPORTANT SAFETY INFORMATION

H C W B I - X D A

Hot/Cold Well

Auto-Fill Equipped

Full-Size Pan Capacity

Drain Equipped

Insulated

Built-In

NOTICE

NOTICE

Provide louvered or grill-style openings with a minimum
size of 12" x 12"/144 square inches (31 x 31 cm/
961 square cm) in the cabinetry in front of and behind the
condensing unit for proper ventilation. Failure to provide
adequate air flow through the condensing unit may cause
unit failure and will void the unit warranty.

Do not recirculate exhaust air inside cabinet when multiple
refrigerated wells are installed together. Intake air should
enter from outside of cabinet.

Transport and install unit in upright position only. Failure
to do so may result in damage to refrigeration system.

Use caution and avoid hitting condensing unit hoses/lines
when installing unit. Damage caused during installation is
not covered under warranty.

Auto-Fill units must be installed with adequate backflow
protection and must conform with all federal, state, and
local codes.

Do not use excessive force when tightening unions or
nuts. Over-tightening and excessive force may cause
leaks.

Do not locate unit in an area subject to excessive
temperatures or grease from grills, fryers, etc. Excessive
temperatures could cause damage to unit.

Damage to any countertop material caused by heat or cold
generated from Hatco equipment is not covered under the
Hatco warranty. Contact manufacturer of countertop
material for application information.

Do not obstruct access to Hydro-Heater cleanout drains.
Make sure installation location allows access to cleanout
drains for daily cleaning.

Do not use steel wool for cleaning. Steel wool will scratch
the finish.

Clean unit daily to avoid malfunctions and maintain
sanitary operation.

Use non-abrasive cleaners and cloths only. Abrasive
cleaners and cloths could scratch finish of unit, marring its
appearance and making it susceptible to soil accumulation.

Do not use harsh chemicals such as bleach, cleaners
containing bleach, or oven cleaners to clean this unit.

Incoming water in excess of 3 grains of hardness per
gallon (GPG) (0.75 grains of hardness per liter [GPL]) must
be treated and softened before being supplied to water
heater(s). Water containing over 3 GPG (0.75 GPL) will
decrease efficiency, increase energy use, and reduce
operating life of unit through increased lime build-up.
Product failure caused by liming or sediment buildup is not
covered under warranty.

Use only delimers that are non-corrosive to aluminum,
brass, and stainless steel. Damage to unit caused by
corrosive materials is not covered under warranty.

Inspect unit regularly for lime and sediment buildup.
Excessive buildup may affect performance and reduce
operating life of unit.

This unit is intended for commercial use only—NOT for
household use.

MODEL DESIGNATION

4

Form No. HCWBIM-0913

MODEL DESCRIPTION

HCWBI-6DA

HCWBI-2DA

HCWBI-3DA

HCWBI-4DA HCWBI-5DA

All Models

Hatco Hot/Cold Drop-In Wells are reliable and versatile. Each
unit has an insulated, stainless steel and aluminized steel
housing. For hot operation, an FR2 series Hydro-Heater is
mounted under the well and is designed to heat or hold foods
at safe temperatures between 140ºF and 190ºF (60° and 88ºC).
The Hydro-Heater features a tubular water chamber with a
spiral heating element wrapped around the outside. They
include a stainless steel front, powdercoated body, a low-water
cut-off system, and a convenient 3/4" Garden Hose Thread
(GHT) drain connection. For cold operation, the sides of the
internal well are completely surrounded with a copper
evaporator coil to provide even chilling from top to bottom.
Hatco Hot/Cold Drop-In Wells are designed, manufactured, and
tested to maintain safe food holding temperatures.

Controls for the Hot/Cold Drop-In Wells are housed in a single,
remote-mountable control enclosure. They include a three
position Power I/O (on/off) Switch, two digital temperature
controllers, and a drain status indicator light. The control
enclosure is connected to the condensing unit with a 4′
(1219 mm) power cord and is connected to the Hydro-Heater
with a 6′ (1829 mm) flexible conduit assembly. Hot/Cold Drop­In Wells are hardwired directly to a power source for a secure
and cord-free serving area.

All Hot/Cold Drop-In Well models are designed to be mounted
to the topside of various types of countertop material including
stainless steel, wood, Corian, and Swanstone.

Depending on the model’s pan capacity, each Hot/Cold Drop-In
Well is supplied from the factory with the proper size Water
Baffle and appropriate number/configuration of Pan Platforms
for hot operation as well as the appropriate number of 20″
(508 mm) Pan Support Bars for cold operation. Each individual
well is capable of holding a variety of pan combinations of full
size, 1/2-size, 1/3-size, and/or 1/6-size pans with additional
accessory Pan Support Bars.

Food Pans, Pan Support Bars, and a flush hose kit are available
as accessories for the Hot/Cold Drop-In Wells. Refer to the
OPTIONSAND ACCESSORIES section in this manual for
details.

Form No. HCWBIM-0913

HCWBI Models

5

SPECIFICATIONS

D

C

A

Front View
(Model HCWBI-6DA)

Side View
(Model HCWBI-6DA)

B

Dimensions

Model

HCWBI-2DA

HCWBI-3DA

HCWBI-4DA

Width

(A)

32″

(813 mm)

45″

(1143 mm)

58″

(1473 mm)

Depth

(B)

27″

(686 mm)

27″

(686 mm)

27″

(686 mm)

Overall

Height (C)

25-1/2″

(648 mm)

25-1/2″

(648 mm)

25-1/2″

(648 mm)

Well Height

(D)

10″

(254 mm)

10″

(254 mm)

10″

(254 mm)

Model

HCWBI-5DA

HCWBI-6DA

Width

(A)

71″

(1803 mm)

84″

(2134 mm)

Depth

(B)

27″

(686 mm)

27″

(686 mm)

Overall

Height (C)

25-1/2″

(648 mm)

25-1/2″

(648 mm)

Well Height

(D)

10″

(254 mm)

10″

(254 mm)

Refrigerant Specifications

All Hatco Hot/Cold Drop-In Wells use R-404A refrigerant in the
condensing unit.

Water Supply Specifications

Minimum Maximum

Water Pressure 20 psi (138 kPa) 120 psi (827 kPa)

Water Temperature 35°F (2°C) 160°F (71°C)

6

Form No. HCWBIM-0913