Hatco HCWBI-2DA Installation Manual

hatcocorp.com

Register Online!

(see page 2)

S’inscrire en ligne!

(voir page 20)

Hot/Cold Drop-In Wells

Cuves chauffantes/réfrigérantes

prêtes à l’installation

HCWBI Series • Série HCWBI

Installation and Operating Manual

Manuel d’installation et d’utilisation

WARNING

Do not operate this equipment unless you
have read and understood the contents
of this manual! Failure to follow the
instructions contained in this manual
may result in serious injury or death.
This manual contains important safety
information concerning the maintenance,
use, and operation of this product. If
you’re unable to understand the contents
of this manual, please bring it to the
attention of your supervisor. Keep this
manual in a safe location for future
reference.

English = p 2

P/N 07.04.658.00 © 2017 Hatco Corporation

No opere este equipo al menos que haya
leído y comprendido el contenido de este
manual! Cualquier falla en el seguimiento
de las instrucciones contenidas en
este manual puede resultar en un serio
lesión o muerte. Este manual contiene
importante información sobre seguridad
concerniente al mantenimiento, uso y
operación de este producto. Si usted
no puede entender el contenido de
este manual por favor pregunte a su
supervisor. Almacenar este manual en
una localización segura para la referencia
futura.

ADVERTENCIA

AVERTISSEMENT

Ne pas utiliser cet équipement sans avoir
lu et compris le contenu de ce manuel ! Le
non-respect des instructions contenues
dans ce manuel peut entraîner de
graves blessures ou la mort. Ce manuel
contient des informations importantes
concernant l’entretien, l’utilisation et le
fonctionnement de ce produit. Si vous ne
comprenez pas le contenu de ce manuel,
veuillez le signaler à votre supérieur.
Conservez ce manuel dans un endroit
sûr pour pouvoir vous y référer plus tard.

Français = p 20

CONTENTS

WARNING

English

Important Owner Information .............................................. 2

Introduction ...........................................................................2

Important Safety Information .............................................. 3

Model Designation ...............................................................4

Model Description ................................................................5

Specifications ....................................................................... 6

Dimensions .......................................................................... 6

Refrigerant Specifications ....................................................6

Water Supply Specifications ................................................6

Electrical Rating Chart ......................................................... 7

Installation .............................................................................7

General ................................................................................ 7

Preparing the Installation Site .............................................8

Countertop Cutout Dimensions ...........................................8

Installing the Unit ................................................................. 9

Installing the Control Panel Remotely ............................... 10

IMPORTANT OWNER INFORMATION

Record the model number, serial number, voltage, and
purchase date of the unit in the spaces below (specification
label located on the back of the control enclosure). Please
have this information available when calling Hatco for service
assistance.

Model No. ________________________________________

Serial No. _________________________________________

Voltage ___________________________________________

Date of Purchase ___________________________________

Register your unit!

Completing online warranty registration will prevent delay in
obtaining warranty coverage. Access the Hatco website at
www.hatcocorp.com, select the Parts & Service pull-down
menu, and click on “Warranty Registration”.

Operation .............................................................................10

General .............................................................................. 10

Hot Operation (HOT Mode) ............................................... 10

Cold Operation (COLD Mode) ........................................... 11

Changing the Setpoint Temperature ..................................13

Setting the Auto-Defrost Cycle (COLD Mode) ...................13

Changing Fahrenheit and Celsius Setting .........................13

Maintenance ........................................................................ 14

General .............................................................................. 14

Daily Cleaning ...................................................................14

Monthly Cleaning ............................................................... 14

Cleaning the Hydro-Heater ................................................ 15

Troubleshooting Guide ......................................................16

HOT Mode Troubleshooting ..............................................16

COLD Mode Troubleshooting ............................................ 17

Options and Accessories .................................................. 18

Limited Warranty ................................................................19

Authorized Parts Distributors ........................... Back Cover

Business
Hours: 7:00 am to 5:00 pm Central Standard Time (CST)

(Summer Hours: June to September—
7:00 am to 5:00 pm CST Monday–Thursday
7:00 am to 4:00 pm CST Friday)

Telephone: [phone]

e-mail: [e-mail]

24 Hour 7 Day Parts and Service
Assistance available in the United States
and Canada by calling 800-558-0607.

Additional information can be found by visiting our web site at

www.hatcocorp.com.

INTRODUCTION

Hatco Hot/Cold Drop-In Wells are specially designed to
hold either heated foods or chilled foods at safe serving
temperatures. The insulated, top-mount units are available in
two through six pan configurations. A standard Hatco Hydro­Heater for heating and a condensing unit for cooling are
mounted underneath the well. The unique top bezel design of
the well provides clear viewing and easy access to the food
contents of the well. During cold operation, the bezel design
allows cold air to effectively blanket the food product inside
the well.

Hatco Hot/Cold Drop-In Wells are products of extensive
research and field testing. The materials used were selected
for maximum durability, attractive appearance, and optimum
performance. Every unit is inspected and tested thoroughly
prior to shipment.

This manual provides the installation, safety, and operating
instructions for Hot/Cold Drop-In Wells. Hatco recommends all
installation, operating, and safety instructions appearing in this
manual be read prior to installation or operation of the unit.

WARNING indicates a hazardous situation which, if not
avoided, could result in death or serious injury.

CAUTION

CAUTION indicates a hazardous situation which, if not
avoided, could result in minor or moderate injury.

NOTICE

NOTICE is used to address practices not related to
personal injury.

2

Form No. HCWBIM-0617

English

IMPORTANT SAFETY INFORMATION

Read the following important safety information before using this equipment to avoid serious
injury or death and to avoid damage to equipment or property.

WARNING

ELECTRIC SHOCK HAZARD:

• Unit must be installed by qualified, trained installers.
Installation must conform to all local electrical and
plumbing codes. Installation by unqualified personnel
will void the unit warranty and may lead to electric
shock or burn, as well as damage to unit and/or its
surroundings. Check with local plumbing and electrical
inspectors for proper procedures and codes.

• Consult a licensed electrical contractor for proper
electrical installation conforming to local electrical
codes and the National Electrical Code (N.E.C.).

• Turn OFF power switch, turn off power at circuit
breaker, and allow unit to cool before performing any
cleaning, adjustments, or maintenance.

• Unit is not weatherproof. Locate unit indoors.

• Control enclosure must be mounted in a vertical
surface. Mounting control enclosure in a horizontal
surface may result in the collection of liquids and lead
to electric shock.

• DO NOT submerge or saturate with water. Unit is not
waterproof. Do not operate if unit has been submerged
or saturated with water.

• Do not clean unit when it is energized or hot.

• This unit is not “jet-proof” construction. Do not use
jet-clean spray to clean this unit.

• This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.

• Use only Genuine Hatco Replacement Parts when
service is required. Failure to use Genuine Hatco
Replacement Parts will void all warranties and may
subject operators of the equipment to hazardous
electrical voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are specified to
operate safely in the environments in which they are
used. Some aftermarket or generic replacement parts
do not have the characteristics that will allow them to
operate safely in Hatco equipment.

FIRE HAZARD:

 • Installunitwithaminimumof3-1/2″(89mm)ofspace

from bottom of Hydro-Heater to all combustible
surfaces to prevent combustion.

 • Install unit with a minimum of 2″ (51 mm) of space

between all sides of condensing unit and any
combustible surfaces.

• Do not use harsh chemicals such as bleach (or cleaners
containing bleach), oven cleaners, or flammable
cleaning solutions to clean this unit.

EXPLOSION HAZARD: Do not store or use gasoline or
other flammable vapors or liquids in the vicinity of this or
any other appliance.

Make sure food product has been heated/chilled to the
proper food-safe temperature before placing in the unit.
Failure to heat/chill food product properly may result in
serious health risks. This unit is for holding pre-heated/
pre-chilled food product only.

WARNING

Hatco Corporation is not responsible for actual food
product serving temperature. It is the responsibility of the
user to ensure that food product is held and served at a
safe temperature.

Make sure all operators have been instructed on the safe
and proper use of unit.

This unit is not intended for use by children or persons
with reduced physical, sensory, or mental capabilities.
Ensure proper supervision of children and keep them
away from unit.

This unit has no “user-serviceable” parts. If service
is required on this unit, contact an Authorized Hatco
Service Agent or contact the Hatco Service Department at
800-558-0607 or 414-671-6350.

CAUTION

BURN HAZARD:

• Some exterior surfaces on unit will get hot. Avoid
unnecessary contact with unit.

• Drain water may reach temperatures in excess of 200°F
(93°C). Use appropriate plumbing materials when
installing drain.

• Water in holding vessel may reach temperatures in
excess of 190ºF (88ºC). Use appropriate protection
when operating unit.

• Hot water in unit may cause scalding injury. Turn off
unit and allow unit to cool before draining or cleaning.

Locate unit at proper counter height in an area that is
convenient for use. The location should be strong enough
to support the weight of unit and contents.

NOTICE

Units are voltage and phase-specific. Refer to specification
label for electrical requirements before beginning
installation. Connecting unit to incorrect power supply will
void product warranty and may damage unit.

This unit is designed for use in environments where ambient
temperature is between 65°F (18°C) and 86°F (30°C).

When shipped during cold weather months, store unit
for at least 10 hours in an environment where ambient
temperature is between 65°F (18°C) and 86°F (30°C) to
prevent compressor and/or refrigerant line damage. If unit
is turned on and there is excessive noise and vibration,
turn off immediately and allow additional warmup time.

Do not locate unit in area with excessive air movement
around unit. Avoid areas that may be subject to active air
movements or currents (i.e., near exhaust fans/hoods, air
conditioning ducts, and exterior doors).

Form No. HCWBIM-0617

3

IMPORTANT SAFETY INFORMATION

H C W B I - x D A

Hot/Cold Well

Auto-Fill Equipped

Full-Size Pan Capacity

Drain Equipped

Insulated

Built-In

English

NOTICE

Provide louvered or grill-style openings with a minimum
size of 12″ x 12″/144 square inches (31 x 31 cm/
961 square cm) in the cabinetry in front of and behind the
condensing unit for proper ventilation. Failure to provide
adequate air flow through the condensing unit may cause
unit failure and will void the unit warranty.

Do not recirculate exhaust air inside cabinet when multiple
refrigerated wells are installed together. Intake air should
enter from outside of cabinet.

Transport and install unit in upright position only. Failure
to do so may result in damage to refrigeration system.

Use caution and avoid hitting condensing unit hoses/lines
when installing unit. Damage caused during installation is
not covered under warranty.

Auto-Fill units must be installed with adequate backflow
protection and must conform with all federal, state, and
local codes.

Do not use excessive force when tightening unions or
nuts. Over-tightening and excessive force may cause
leaks.

Do not locate unit in an area subject to excessive
temperatures or grease from grills, fryers, etc. Excessive
temperatures could cause damage to unit.

Damage to any countertop material caused by heat or cold
generated from Hatco equipment is not covered under
the Hatco warranty. Contact manufacturer of countertop
material for application information.

NOTICE

Do not obstruct access to Hydro-Heater cleanout drains.
Make sure installation location allows access to cleanout
drains for daily cleaning.

Do not use steel wool for cleaning. Steel wool will scratch
the finish.

Clean unit daily to avoid malfunctions and maintain
sanitary operation.

Use non-abrasive cleaners and cloths only. Abrasive
cleaners and cloths could scratch finish of unit, marring its
appearance and making it susceptible to soil accumulation.

Do not use harsh chemicals such as bleach, cleaners
containing bleach, or oven cleaners to clean this unit.

Incoming water in excess of 3 grains of hardness per
gallon (GPG) (0.75 grains of hardness per liter [GPL])
must be treated and softened before being supplied to
water heater(s). Water containing over 3 GPG (0.75 GPL)
will decrease efficiency, increase energy use, and reduce
operating life of unit through increased lime build-up.
Product failure caused by liming or sediment buildup is
not covered under warranty.

Use only delimers that are non-corrosive to aluminum,
brass, and stainless steel. Damage to unit caused by
corrosive materials is not covered under warranty.

Inspect unit regularly for lime and sediment buildup.
Excessive buildup may affect performance and reduce
operating life of unit.

This unit is intended for commercial use only—NOT for
household use.

MODEL DESIGNATION

4

Form No. HCWBIM-0617

English

HCWBI-6DA

HCWBI-2DA

HCWBI-3DA

HCWBI-4DA HCWBI-5DA

MODEL DESCRIPTION

All Models

Hatco Hot/Cold Drop-In Wells are reliable and versatile. Each
unit has an insulated, stainless steel and aluminized steel
housing. For hot operation, an FR2 series Hydro-Heater is
mounted under the well and is designed to heat or hold foods
at safe temperatures between 140ºF and 190ºF (60°C and
88ºC). The Hydro-Heater features a tubular water chamber
with a spiral heating element wrapped around the outside.
They include a stainless steel front, powdercoated body, a

low-water cut-off system, and a convenient 3/4ʺ Garden Hose

Thread (GHT) drain connection. For cold operation, the sides
of the internal well are completely surrounded with a copper
evaporator coil to provide even chilling from top to bottom.
Hatco Hot/Cold Drop-In Wells are designed, manufactured,
and tested to maintain safe food holding temperatures.

Controls for the Hot/Cold Drop-In Wells are housed in a
single, remote-mountable control enclosure. They include
a three position Power I/O/I (on/off/on) Switch, two digital
temperature controllers, and a drain status indicator light. The
control enclosure is connected to the condensing unit with a 4′
(1219 mm) power cord and is connected to the Hydro-Heater

with a 6′ (1829 mm) flexible conduit assembly. Hot/Cold Drop-In

Wells are hardwired directly to a power source for a secure and
cord-free serving area.

All Hot/Cold Drop-In Well models are designed to be mounted
to the topside of various types of countertop material including
stainless steel, wood, Corian, and Swanstone.

Depending on the model’s pan capacity, each Hot/Cold Drop-In
Well is supplied from the factory with the proper size Water
Baffle and appropriate number/configuration of Pan Platforms
for hot operation as well as the appropriate number of 20″
(508 mm) Pan Support Bars for cold operation. Each individual
well is capable of holding a variety of pan combinations of full
size, 1/2-size, 1/3-size, and/or 1/6-size pans with additional
accessory Pan Support Bars.

Food Pans, Pan Support Bars, and a flush hose kit are
available as accessories for the Hot/Cold Drop-In Wells. Refer
to the OPTIONS AND ACCESSORIES section in this manual
for details.

Form No. HCWBIM-0617

HCWBI Models

5

SPECIFICATIONS

D

C

A

Front View
(Model HCWBI-6DA)

Side View
(Model HCWBI-6DA)

B

Specification Label on side
of control enclosure.

Dimensions

Model

HCWBI-2DA

HCWBI-3DA

HCWBI-4DA

Width

(A)

32″

(813 mm)

45″

(1143 mm)

58″

(1473 mm)

Depth

(686 mm)

(686 mm)

(686 mm)

(B)

27″

27″

27″

Overall

Height (C)

26-1/2″

(673 mm)

26-1/2″

(673 mm)

26-1/2″

(673 mm)

Well Height

(D)

12″

(305 mm)

12″

(305 mm)

12″

(305 mm)

Model

HCWBI-5DA

HCWBI-6DA

Width

(A)

71″

(1803 mm)

84″

(2134 mm)

Depth

(B)

27″

(686 mm)

27″

(686 mm)

English

Overall

Height (C)

26-1/2″

(673 mm)

26-1/2″

(673 mm)

Well Height

(D)

12″

(305 mm)

12″

(305 mm)

Refrigerant Specifications

All Hatco Hot/Cold Drop-In Wells use R-404A refrigerant in the
condensing unit.

Water Supply Specifications

Minimum Maximum

Water Pressure 20 psi (138 kPa) 120 psi (827 kPa)

Water Temperature 35°F (2°C) 160°F (71°C)

6

Form No. HCWBIM-0617

English

WARNING

CAUTION

Electrical Rating Chart

SPECIFICATIONS

Compressor

Model Voltage

HCWBI-2DA 120/208 1/4 hp 3000 14.5 8.4 Hardwired 201 lbs. (91 kg)

120/240 1/4 hp 3000 12.5 7.3 Hardwired 201 lbs. (91 kg)

HCWBI-3DA 120/208 1/4 hp 3000 14.5 8.4 Hardwired 211 lbs. (96 kg)

120/240 1/4 hp 3000 12.5 7.3 Hardwired 211 lbs. (96 kg)

HCWBI-4DA 120/208 1/3 hp 4000 19.2 11.2 Hardwired 251 lbs. (114 kg)

120/240 1/3 hp 4000 16.7 9.6 Hardwired 251 lbs. (114 kg)

HCWBI-5DA 120/208 1/2 hp 6000 28.8 16.7 Hardwired 301 lbs. (137 kg)

120/240 1/2 hp 6000 25.0 14.5 Hardwired 301 lbs. (137 kg)

HCWBI-6DA 120/208 1/2 hp 6000 28.8 16.7 Hardwired 311 lbs. (141 kg)

120/240 1/2 hp 6000 25.0 14.5 Hardwired 311 lbs. (141 kg)

NOTE: Shipping weight includes packaging. NOTE: The specification label is located on the back of the

Size Watts

Amps

control panel. See the label for the serial number and
verification of unit electrical information.

Plug

Conguration

Shipping

Weight1 Ø 3 Ø

INSTALLATION

General

Hot/Cold Drop-In Wells are shipped from the factory completely
assembled and ready for use. Use the following information
and procedures to prepare the unit and installation site.

NOTE: Make sure the installation location provides enough

room for the remote mounted control enclosure,
electrical connections, and plumbing connections.

ELECTRIC SHOCK HAZARD:

• Unit must be installed by qualified, trained installers.
Installation must conform to all local electrical and
plumbing codes. Installation by unqualified personnel
will void the unit warranty and may lead to electric
shock or burn, as well as damage to unit and/or its
surroundings. Check with local plumbing and electrical
inspectors for proper procedures and codes.

• Unit is not weatherproof. Locate unit indoors.

• Remote control enclosure must be mounted on vertical
wall and installed in vertical position. Mounting remote
control enclosure in horizontal position may result in
collection of liquids and lead to electric shock.

FIRE HAZARD:

 • Installunitwithaminimumof3-1/2″(89mm)ofspace

from bottom of Hydro-Heater to all combustible
surfaces to prevent combustion.

 • Install unit with a minimum of 2″ (51 mm) of space

between all sides of condensing unit and any
combustible surfaces.

Locate unit at proper counter height in an area that is
convenient for use. The location should be strong enough
to support the weight of unit and contents.

Transport and install unit in upright position only. Failure
to do so may result in damage to refrigeration system.

This unit is designed for use in environments where ambient
temperature is between 65°F (18°C) and 86°F (30°C).

When shipped during cold weather months, store unit
for at least 10 hours in an environment where ambient
temperature is between 65°F (18°C) and 86°F (30°C) to
prevent compressor and/or refrigerant line damage. If unit
is turned on and there is excessive noise and vibration,
turn off immediately and allow additional warmup time.

Provide louvered or grill-style openings with a minimum
size of 12″ x 12″/144 square inches (31 x 31 cm/
961 square cm) in the cabinetry in front of and behind the
condensing unit for proper ventilation. Failure to provide
adequate air flow through the condensing unit may cause
unit failure and will void the unit warranty.

Do not locate unit in an area subject to excessive
temperatures or grease from grills, fryers, etc. Excessive
temperatures could cause damage to the unit.

Do not recirculate exhaust air inside cabinet when multiple
refrigerated wells are installed together. Intake air should
enter from outside of cabinet.

Damage to any countertop material caused by heat or cold
generated from Hatco equipment is not covered under
the Hatco warranty. Contact manufacturer of countertop
material for application information.

Do not obstruct access to Hydro-Heater cleanout drains.
Make sure installation location allows access to cleanout
drains for daily cleaning.

NOTICE

continued...

Form No. HCWBIM-0617

7

INSTALLATION

B

A

English

All Hot/Cold Drop-In Wells are shipped in a wooden frame for
protection and stability. Keep the unit in the wooden frame until
the unit and the installation site are completely prepared for the
unit to be installed.

Survey the installation site. Take into account the need for
louvered or grill-style openings in the cabinetry to provide
proper ventilation for the condensing unit as well as access to
the control panel. One of these ventilation openings must be in
front of the condensing coils with the other on the opposite side.
If multiple refrigerated wells are installed in the same counter,
each unit should intake cool air and expel hot air.

1. Remove all external packaging from the unit.

NOTE: To prevent delay in obtaining warranty coverage,

complete online warranty registration. See the
IMPORTANT OWNER INFORMATION section for
details.

2. Remove tape, protective packaging, and literature from all
surfaces of the unit.

NOTE: A licensed electrician should connect the unit(s) to a

power source. A licensed plumber should connect the
drain and water supply.

Preparing the Installation Site

1. Cut the appropriate opening in the countertop for the unit
being installed. Refer to “Countertop Cutout Dimensions”
in this section.

NOTE: The countertop must be level to ensure proper draining

of the well.

2. If installing the control enclosure remotely, cut and drill
the appropriate holes in the vertical surface where the
control enclosure will be installed. Refer to the “Installing
the Control Enclosure Remotely” procedure for cutout
dimensions.

• The cutout depth required for the control enclosure is

8-1/2″ (216 mm).

3. Make structural modifications or add bracing underneath
the countertop to ensure the countertop will support the
weight of the unit and its contents.

4. Make sure the following interior clearances are available:

• A minimum 2ʺ (51 mm) clearance between the

condensing unit and any combustible surface.

• A minimum 3-1/2ʺ (89 mm) clearance between the

bottom of the Hydro-Heater and any combustible
surface.

5. Cut two openings in the cabinetry to provide proper
ventilation to the condensing unit as well as access to
the control panel. Louvered or grill-style panels should be
installed in the openings to protect the condensing unit.

• Openings should be a minimum of 12ʺ x 12ʺ (31 x 31 cm)

or 144 square inches (961 square cm).

• One opening should be located in front of the condenser

coils with the other opening on the opposite side.

Countertop Cutout Dimensions

Width

Model

HCWBI-2DA

HCWBI-3DA

HCWBI-4DA

(A)

30-1/8″–31″

(765–787 mm)

43-1/8″–44″

(1095–1118 mm)

56-1/8″–57″

(1426–1448 mm)

Depth

(B)

25-3/16″–26″

(640–660 mm)

25-3/16″–26″

(640–660 mm)

25-3/16″–26″

(640–660 mm)

Model

HCWBI-5DA

HCWBI-6DA

Width

(A)

69-1/8″–70″

(1756–1778 mm)

82-1/8″–83″

(2086–2108 mm)

Depth

(B)

25-3/16″–26″

(640–660 mm)

25-3/16″–26″

(640–660 mm)

8

Form No. HCWBIM-0617

English

Air Flow

Condenser

coils on back

of condensing

unit.

Countertop
Cutout

Hydro-Heater

Ventilation/Control

Access Openings

(on both sides

of cabinet)

60″ (1524 mm)
conduit with
leads for
power supply.

Electrical
connection
to control
enclosure.

3/4" GHT
Drain Fitting

Hydro-Heater

3/4" GHT
Inlet Fitting

INSTALLATION

Installing the Unit

NOTICE

Use caution and avoid hitting condensing unit hoses/lines
when installing unit. Damage caused during installation is
not covered under warranty.

1. Lift the unit out of the wooden shipping frame and carefully
lower it into the countertop cutout. This step requires two
or more people, depending on the unit.

NOTICE

Auto-Fill units must be installed with adequate backflow
protection and must conform with all federal, state, and
local codes.

5. Connect the onsite water supply to the 3/4ʺ GHT inlet

fitting for the Auto-Fill system on the bottom right side of
the Hydro-Heater. Refer to “Water Supply Specifications”
in the SPECIFICATIONS section of this manual for water
supply requirements.

Connecting the Plumbing Fittings

6. Turn on the water supply and check for leaks.

7. Clean the well enclosure thoroughly in preparation for
initial operation. Refer to the MAINTENANCE section for
proper cleaning procedures.

Installing a HCWBI-3DA Model

2. Apply National Sanitation Foundation-approved (NSF­approved) silicone sealant around the edge of the unit to
seal it to the countertop.

3. Install the control panel in the desired location, if installing
remotely.

• The control panel can be installed remotely within

60″ (1524 mm) of the condensing unit. Refer to the

“Installing the Control Panel Remotely” procedure in
this section.

CAUTION

BURN HAZARD: Drain water may reach temperatures
in excess of 200°F (93°C). Use appropriate plumbing
materials when installing drain.

NOTE: Consult a licensed plumber for proper drain and water

supply installation that conforms to local plumbing
codes.

4. Connect the onsite drain line to the 3/4″ Garden Hose

Thread (GHT) drain fitting on the front of the Hydro-Heater.

NOTE: Approved air gap or other back-flow prevention device

must be installed by a licensed plumber, if required.

WARNING

Consult a licensed electrical contractor for proper
electrical installation conforming to local electrical codes
and the National Electrical Code (N.E.C.).

8. Have a qualified electrician install a hardwired connection
between the unit and the on-site electrical system (refer to
the included wiring diagram for additional details).

• Units come complete with all electrical wiring. A 60″

(1524 mm) flexible conduit assembly with electrical
leads is located on the left side of the Hydro-Heater,
toward the rear. Check the specification label for the
proper electrical specifications.

Form No. HCWBIM-0617

9

INSTALLATION

7/16″

(11 mm)

3/8″

(9 mm)

Silicone Sealant

5-5/8″

(143 mm)

7-7/16″

(189 mm)

7-3/4″

(196 mm)

3-1/2″
(89 mm)

1-1/16″
(27 mm)

Water Baffle

Water Level

Probe

Pan Platforms

“PROBE”

Designation

English

Installing the Control Panel Remotely

Use the following procedure to install the control panel remotely.

WARNING

Control panel must be mounted in a vertical surface.
Mounting control panel in a horizontal surface may result
in the collection of liquids and lead to electric shock.

1. Cut and drill the appropriate holes in the mounting surface.
Refer to the “Control Panel Cutout and Screw Hole
Dimensions” chart for the cutout dimensions.

2. Remove the four trim cover screws from the control panel
and remove the trim cover.

3. Position the control panel into the cutout opening through
the backside.

4. Fasten the control panel to the vertical surface using four
screws (not supplied).

5. Apply a 1/4″ (6 mm) bead of NSF-approved silicone sealant

where the trim cover will contact the cabinet surface. Refer
to the “Control Panel Cutout and Screw Hole Dimensions”
illustration for more information.

6. Reinstall the trim cover on the control panel and secure
in position using the four trim cover screws. Make sure to
embed the trim cover edge into the silicone.

Control Panel Cutout and Screw Hole Dimensions

NOTE: Make sure the width of the control panel cutout does

not exceed the above dimension.

OPERATION

General

Use the appropriate procedure in this section to operate a Hot/
Cold Drop-In Well in either HOT Mode or COLD Mode.

WARNING

Read all safety messages in the Important Safety
Information section before operating this equipment.

NOTE: If the display flashes “OFF” and then the current

temperature, press and hold the key for three
seconds. The display will no longer flash “OFF”.

If the display flashes “df” and then the current

temperature, press and hold the key for three
seconds. The display will no longer flash “df”.

Hot Operation (HOT Mode)

Use the following procedure to operate the unit in HOT mode.

CAUTION

BURN HAZARD:

• Some exterior surfaces on unit will get hot. Avoid
unnecessary contact with unit.

• Water in holding vessel may reach temperatures in
excess of 190ºF (88ºC). Use appropriate protection
when operating unit.

1. Install the water baffle into the bottom of the well. Note the
“PROBE” designation on the baffle for proper installation.

2. Install the pan platform(s) into the top of the well. The
number of pan platforms included is determined by the
size of the well.

Preparing the Well for HOT Mode (HCWBI-3DA shown)

10

Form No. HCWBIM-0617

English

Drain Lever

in closed

position.

WARNING

Drain Lever
in open
position.

COLD Digital

Temperature Controller

HOT Digital

Temperature Controller

Drain Position Indicator

(Off = Open/Cold, On = Closed/Hot)

Power I/O/I

(on/off/on)

Unit “Active”
Symbol

OPERATION

3. Move the drain lever up to the closed
position. The indicator light on the
control enclosure will illuminate
when the drain is closed.

NOTE: The drain lever must be in the

closed position for the unit to
operate in HOT Mode.

IMPORTANT NOTE

Empty pans should be placed in the well during pre-heating for
unit to reach operating temperature.

4. Fill the well with empty food pans. The well will heat to
the setpoint temperature more quickly and efficiently with
empty pans in the well.

5. Move the Power I/O/I (on/off/on) switch to the HOT “I” (on)
position.

• The Auto-Fill system will activate, and the well will fill

with water until the water reaches the water level probe.
During operation, the Auto-Fill system will maintain the
water level automatically using the water level probe.

• The digital temperature controller will energize and

“ON” will appear on the display, followed by the current
temperature of the unit.

• The symbol on the display will illuminate to show

the Hydro-Heater is active and heating the well.

NOTE: The unit is pre-set at the factory to a HOT setpoint

temperature of 192°F (89°C). If adjustment to the
setpoint temperature is required, refer to the “Changing
the Setpoint Temperature” in this section.

6. Allow the unit approximately 60 minutes to reach setpoint
temperature.

7. Verify on the display that the unit has reached the proper
setpoint temperature, and load the well with pans that
contain pre-heated food product.

• Always use a food pan. Do not place food directly into

the heated well.

• Keep all pans in well to maintain well temperature.

• Stir thick food items frequently to keep food heated

uniformly.

• Keep pans covered to maintain food quality and

temperature.

Shutdown

1. Move the Power I/O/I (on/off/on) switch to the center “O”
(off) position. The Hydro-Heater will shut down, and the
Auto-Fill system will be deactivated.

2. Perform the “Daily Cleaning” procedure in the
MAINTENANCE section of this manual.

Cold Operation (COLD Mode)

Use the following procedure to operate the unit in COLD Mode.

NOTICE

When shipped during cold weather months, store unit
for at least 10 hours in an environment where ambient
temperature is between 65°F (18°C) and 86°F (30°C) to
prevent compressor and/or refrigerant line damage. If unit
is turned on and there is excessive noise and vibration,
turn off immediately and allow additional warmup time.

Hatco Corporation is not responsible for actual food
product serving temperature. It is the responsibility of the
user to ensure that food product is held and served at a
safe temperature.

1. Move the drain lever down to the
open position. The indicator light
on the control enclosure will go out
when the drain is open.

continued...

Form No. HCWBIM-0617

HCWBI Series Control Enclosure (shown operating in HOT Mode)

11

OPERATION

Pan Support
Bar

WARNING

COLD Digital
Temperature
Controller

HOT Digital

Temperature Controller

Drain Position Indicator

(Off = Open/Cold, On = Closed/Hot)

Power I/O/I (On/Off/On)
Switch

Unit “Active”

Symbol

English

NOTE: The drain lever must be in the open position for the unit

to operate in COLD Mode.

2. Install the pan support bars(s) into the well. The number
of pan support bars included is determined by the size of
the well.

Preparing the Well for COLD Mode (HCWBI-3DA shown)

3. Fill the well with empty food pans. The well will chill to
the setpoint temperature more quickly and efficiently with
empty pans in the well.

4. Move the Power I/O/I (on/off/on) switch to the COLD “I”
(on) position.

• The digital temperature controller will energize and

“ON” will appear on the display, followed by the current
temperature of the unit.

• A five minute programmed delay begins before the

condensing unit starts up. The delay is in place as a
safeguard when switching from HOT to COLD Mode.

• After the five minute delay, the symbol on the

display will illuminate to show the condensing unit is
active and chilling the well.

NOTE: The unit is pre-set at the factory to a COLD setpoint

temperature of 32°F (0°C). If ambient conditions require
adjustment to the setpoint temperature, refer to the
“Changing the Setpoint Temperature” in this section.

5. Allow the unit approximately 60 minutes to reach setpoint
temperature.

6. Verify on the display that the unit has reached the proper
setpoint temperature, and replace the empty pans in the
well with pans that are loaded with pre-chilled food product.

• Always use a food pan. Do not place food directly into

the refrigerated well.

• Stir thick food items frequently to keep food chilled

uniformly.

Hatco Corporation is not responsible for actual food
product serving temperature. It is the responsibility of the
user to ensure that food product is held and served at a
safe temperature.

Shutdown

1. Move the Power I/O/I (on/off/on) Switch to the center
“O” (off) position. The digital temperature controller and
condensing unit will shut off.

2. Perform the “Daily Cleaning” procedure in the
MAINTENANCE section of this manual.

HCWBI Series Control Enclosure (shown operating in COLD Mode)

12

Form No. HCWBIM-0617