Hatco HCWBI, HCWBI-2DA, HCWBI-3DA, HCWBI-4DA, HCWBI-5DA Installation And Operating Manual

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hatcocorp.com

WARNING

ADVERTENCIA

AVERTISSEMENT

(see page 2)

Installation and Operating Manual

Hot/Cold Drop-In Wells

HCWBI Series

P/N 07.04.658.00

Do not operate this equipment unless you
have read and understood the contents of
this manual! Failure to follow the
instructions contained in this manual may
result in serious injury or death. This
manual contains important safety
information concerning the maintenance,
use, and operation of this product. If
you’re unable to understand the contents
of this manual, please bring it to the
attention of your supervisor. Keep this
manual in a safe location for future
reference.

No opere este equipo al menos que haya
leído y comprendido el contenido de este
manual! Cualquier falla en el seguimiento
de las instrucciones contenidas en este
manual puede resultar en un serio lesión
o muerte. Este manual contiene
importante información sobre seguridad
concerniente al mantenimiento, uso y
operación de este producto. Si usted no
puede entender el contenido de este
manual por favor pregunte a su
supervisor. Almacenar este manual en
una localización segura para la referencia
futura.

Ne pas utiliser cet équipement sans avoir
lu et compris le contenu de ce manuel !
Le non-respect des instructions
contenues dans ce manuel peut entraîner
de graves blessures ou la mort. Ce
manuel contient des informations
importantes concernant l'entretien,
l'utilisation et le fonctionnement de ce
produit. Si vous ne comprenez pas le
contenu de ce manuel, veuillez le signaler
à votre supérieur. Conservez ce manuel
dans un endroit sûr pour pouvoir vous y
référer plus tard.

© 2013 Hatco Corporation

CONTENTS

NOTICE

CAUTION

WARNING

24 Hour 7 Day Parts and Service
Assistance available in the United States
and Canada by calling 800-558-0607.

Important Owner Information ..............................................2

Introduction...........................................................................2

Important Safety Information...............................................3

Model Designation................................................................4

Model Descriptions...............................................................5

Specifications........................................................................6

Dimensions.........................................................................6

Refrigerant Specifications...................................................6

Water Supply Specifications...............................................6

Electrical Rating Chart........................................................7

Installation.............................................................................7

General...............................................................................7

Preparing the Installation Site ............................................8

Installing the Unit ................................................................8

Electrical Connection........................................................10

IMPORTANT OWNER INFORMATION

Record the model number, serial number, voltage, and
purchase date of the unit in the spaces below (specification
label located on the back of the control enclosure). Please have
this information available when calling Hatco for service
assistance.

Model No. ________________________________________

Serial No. ________________________________________

Voltage __________________________________________

Date of Purchase __________________________________

Operation .............................................................................11

General .............................................................................11

Hot Operation (HOT Mode) ..............................................11

Cold Operation (COLD Mode)..........................................12

Changing the Setpoint Temperature ................................13

Setting the Auto-Defrost Cycle (COLD Mode) .................13

Maintenance ........................................................................14

General.............................................................................14

Daily Cleaning ..................................................................14

Cleaning the Hydro-Heater...............................................14

Cleaning the Condensing Unit .........................................15

Troubleshooting Guide ......................................................16

HOT Mode Troubleshooting .............................................16

COLD Mode Troubleshooting...........................................17

Options and Accessories...................................................18

Limited Warranty.................................................................19

Authorized Parts Distributors............................Back Cover

Business
Hours: 8:00

Telephone: [phone]

e-mail: [e-mail]

Fax: [phone] (Parts and Service)

AM to 5:00 PM Central Standard Time (CST)

(Summer Hours: June to September—
8:00

AM to 5:00 PM CST Monday–Thursday

8:00

AM to 2:30 PM CST Friday)

414-671-3976 (International)

Register your unit!

Completing online warranty registration will prevent delay in
obtaining warranty coverage. Access the Hatco website at
www.hatcocorp.com, select the Parts & Service pull-down
menu, and click on “Warranty Registration”.

INTRODUCTION

Hatco Hot/Cold Drop-In Wells are specially designed to hold
either heated foods or chilled foods at safe serving
temperatures. The insulated, top-mount units are available in
two through six pan configurations. A standard Hatco Hydro­Heater for heating and a condensing unit for cooling are
mounted underneath the well. The unique top bezel design of
the well provides clear viewing and easy access to the food
contents of the well. During cold operation, the bezel design
allows cold air to effectively blanket the food product inside the
well.

Hatco Hot/Cold Drop-In Wells are products of extensive
research and field testing. The materials used were selected
for maximum durability, attractive appearance, and optimum
performance. Every unit is inspected and tested thoroughly
prior to shipment.

Additional information can be found by visiting our web site at
www.hatcocorp.com.

This manual provides the installation, safety, and operating
instructions for Hot/Cold Drop-In Wells. Hatco recommends all
installation, operating, and safety instructions appearing in this
manual be read prior to installation or operation of the unit.

WARNING indicates a hazardous situation which, if not
avoided, could result in death or serious injury.

CAUTION indicates a hazardous situation which, if not
avoided, could result in minor or moderate injury.

NOTICE is used to address practices not related to
personal injury.

2

Form No. HCWBIM-0913

IMPORTANT SAFETY INFORMATION

WARNING

NOTICE

CAUTION

WARNING

Read the following important safety information before using this equipment to avoid serious
injury or death and to avoid damage to equipment or property.

ELECTRIC SHOCK HAZARD:

• Unit must be installed by qualified, trained installers.
Installation must conform to all local electrical and
plumbing codes. Installation by unqualified personnel
will void the unit warranty and may lead to electric
shock or burn, as well as damage to unit and/or its
surroundings. Check with local plumbing and electrical
inspectors for proper procedures and codes.

• Consult a licensed electrical contractor for proper
electrical installation conforming to local electrical
codes and the National Electrical Code (N.E.C.).

• Turn OFF power switch, turn off power at circuit
breaker, and allow unit to cool before performing any
cleaning, adjustments, or maintenance.

• Unit is not weatherproof. Locate unit indoors.

• Control enclosure must be mounted in a vertical
surface. Mounting control enclosure in a horizontal
surface may result in the collection of liquids and lead
to electric shock.

• DO NOT submerge or saturate with water. Unit is not
waterproof. Do not operate if unit has been submerged
or saturated with water.

• Do not clean unit when it is energized or hot.

• This unit is not “jet-proof” construction. Do not use jet­clean spray to clean this unit.

• This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.

• Use only Genuine Hatco Replacement Parts when
service is required. Failure to use Genuine Hatco
Replacement Parts will void all warranties and may
subject operators of the equipment to hazardous
electrical voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are specified to
operate safely in the environments in which they are
used. Some aftermarket or generic replacement parts
do not have the characteristics that will allow them to
operate safely in Hatco equipment.

FIRE HAZARD:

• Install unit with a minimum of 3-1/2″ (89 mm) of space
from bottom of Hydro-Heater to all combustible
surfaces to prevent combustion.

• Install unit with a minimum of 2″ (51 mm) of space
between all sides of condensing unit and any
combustible surfaces.

• Do not use harsh chemicals such as bleach (or
cleaners containing bleach), oven cleaners, or
flammable cleaning solutions to clean this unit.

EXPLOSION HAZARD: Do not store or use gasoline or
other flammable vapors or liquids in the vicinity of this or
any other appliance.

Make sure food product has been heated/chilled to the
proper food-safe temperature before placing in the unit.
Failure to heat/chill food product properly may result in
serious health risks. This unit is for holding pre­heated/pre-chilled food product only.

Hatco Corporation is not responsible for actual food
product serving temperature. It is the responsibility of the
user to ensure that food product is held and served at a
safe temperature.

Make sure all operators have been instructed on the safe
and proper use of unit.

This unit is not intended for use by children or persons
with reduced physical, sensory, or mental capabilities.
Ensure proper supervision of children and keep them away
from unit.

This unit has no “user-serviceable” parts. If service is
required on this unit, contact an Authorized Hatco Service
Agent or contact the Hatco Service Department at
800-558-0607 or 414-671-6350; fax [phone]; or
International fax [phone].

BURN HAZARD:

• Some exterior surfaces on unit will get hot. Avoid
unnecessary contact with unit.

• Drain water may reach temperatures in excess of 200°F
(93°C). Use appropriate plumbing materials when
installing drain.

• Water in holding vessel may reach temperatures in
excess of 190ºF (88ºC). Use appropriate protection
when operating unit.

• Hot water in unit may cause scalding injury. Turn off
unit and allow unit to cool before draining or cleaning.

Locate unit at proper counter height in an area that is
convenient for use. The location should be strong enough
to support the weight of unit and contents.

Units are voltage-specific. Refer to specification label for
electrical requirements before beginning installation.
Connecting unit to incorrect power supply will void product
warranty and may damage unit.

This unit is designed for use in environments where ambient
temperature is between 65°F (18°C) and 86°F (30°C).

When shipped during cold weather months, store unit for
at least 10 hours in an environment where ambient
temperature is between 65°F (18°C) and 86°F (30°C) to
prevent compressor and/or refrigerant line damage. If unit
is turned on and there is excessive noise and vibration,
turn off immediately and allow additional warmup time.

Form No. HCWBIM-0913

3

IMPORTANT SAFETY INFORMATION

H C W B I - X D A

Hot/Cold Well

Auto-Fill Equipped

Full-Size Pan Capacity

Drain Equipped

Insulated

Built-In

NOTICE

NOTICE

Provide louvered or grill-style openings with a minimum
size of 12" x 12"/144 square inches (31 x 31 cm/
961 square cm) in the cabinetry in front of and behind the
condensing unit for proper ventilation. Failure to provide
adequate air flow through the condensing unit may cause
unit failure and will void the unit warranty.

Do not recirculate exhaust air inside cabinet when multiple
refrigerated wells are installed together. Intake air should
enter from outside of cabinet.

Transport and install unit in upright position only. Failure
to do so may result in damage to refrigeration system.

Use caution and avoid hitting condensing unit hoses/lines
when installing unit. Damage caused during installation is
not covered under warranty.

Auto-Fill units must be installed with adequate backflow
protection and must conform with all federal, state, and
local codes.

Do not use excessive force when tightening unions or
nuts. Over-tightening and excessive force may cause
leaks.

Do not locate unit in an area subject to excessive
temperatures or grease from grills, fryers, etc. Excessive
temperatures could cause damage to unit.

Damage to any countertop material caused by heat or cold
generated from Hatco equipment is not covered under the
Hatco warranty. Contact manufacturer of countertop
material for application information.

Do not obstruct access to Hydro-Heater cleanout drains.
Make sure installation location allows access to cleanout
drains for daily cleaning.

Do not use steel wool for cleaning. Steel wool will scratch
the finish.

Clean unit daily to avoid malfunctions and maintain
sanitary operation.

Use non-abrasive cleaners and cloths only. Abrasive
cleaners and cloths could scratch finish of unit, marring its
appearance and making it susceptible to soil accumulation.

Do not use harsh chemicals such as bleach, cleaners
containing bleach, or oven cleaners to clean this unit.

Incoming water in excess of 3 grains of hardness per
gallon (GPG) (0.75 grains of hardness per liter [GPL]) must
be treated and softened before being supplied to water
heater(s). Water containing over 3 GPG (0.75 GPL) will
decrease efficiency, increase energy use, and reduce
operating life of unit through increased lime build-up.
Product failure caused by liming or sediment buildup is not
covered under warranty.

Use only delimers that are non-corrosive to aluminum,
brass, and stainless steel. Damage to unit caused by
corrosive materials is not covered under warranty.

Inspect unit regularly for lime and sediment buildup.
Excessive buildup may affect performance and reduce
operating life of unit.

This unit is intended for commercial use only—NOT for
household use.

MODEL DESIGNATION

4

Form No. HCWBIM-0913

MODEL DESCRIPTION

HCWBI-6DA

HCWBI-2DA

HCWBI-3DA

HCWBI-4DA HCWBI-5DA

All Models

Hatco Hot/Cold Drop-In Wells are reliable and versatile. Each
unit has an insulated, stainless steel and aluminized steel
housing. For hot operation, an FR2 series Hydro-Heater is
mounted under the well and is designed to heat or hold foods
at safe temperatures between 140ºF and 190ºF (60° and 88ºC).
The Hydro-Heater features a tubular water chamber with a
spiral heating element wrapped around the outside. They
include a stainless steel front, powdercoated body, a low-water
cut-off system, and a convenient 3/4" Garden Hose Thread
(GHT) drain connection. For cold operation, the sides of the
internal well are completely surrounded with a copper
evaporator coil to provide even chilling from top to bottom.
Hatco Hot/Cold Drop-In Wells are designed, manufactured, and
tested to maintain safe food holding temperatures.

Controls for the Hot/Cold Drop-In Wells are housed in a single,
remote-mountable control enclosure. They include a three
position Power I/O (on/off) Switch, two digital temperature
controllers, and a drain status indicator light. The control
enclosure is connected to the condensing unit with a 4′
(1219 mm) power cord and is connected to the Hydro-Heater
with a 6′ (1829 mm) flexible conduit assembly. Hot/Cold Drop­In Wells are hardwired directly to a power source for a secure
and cord-free serving area.

All Hot/Cold Drop-In Well models are designed to be mounted
to the topside of various types of countertop material including
stainless steel, wood, Corian, and Swanstone.

Depending on the model’s pan capacity, each Hot/Cold Drop-In
Well is supplied from the factory with the proper size Water
Baffle and appropriate number/configuration of Pan Platforms
for hot operation as well as the appropriate number of 20″
(508 mm) Pan Support Bars for cold operation. Each individual
well is capable of holding a variety of pan combinations of full
size, 1/2-size, 1/3-size, and/or 1/6-size pans with additional
accessory Pan Support Bars.

Food Pans, Pan Support Bars, and a flush hose kit are available
as accessories for the Hot/Cold Drop-In Wells. Refer to the
OPTIONSAND ACCESSORIES section in this manual for
details.

Form No. HCWBIM-0913

HCWBI Models

5

SPECIFICATIONS

D

C

A

Front View
(Model HCWBI-6DA)

Side View
(Model HCWBI-6DA)

B

Dimensions

Model

HCWBI-2DA

HCWBI-3DA

HCWBI-4DA

Width

(A)

32″

(813 mm)

45″

(1143 mm)

58″

(1473 mm)

Depth

(B)

27″

(686 mm)

27″

(686 mm)

27″

(686 mm)

Overall

Height (C)

25-1/2″

(648 mm)

25-1/2″

(648 mm)

25-1/2″

(648 mm)

Well Height

(D)

10″

(254 mm)

10″

(254 mm)

10″

(254 mm)

Model

HCWBI-5DA

HCWBI-6DA

Width

(A)

71″

(1803 mm)

84″

(2134 mm)

Depth

(B)

27″

(686 mm)

27″

(686 mm)

Overall

Height (C)

25-1/2″

(648 mm)

25-1/2″

(648 mm)

Well Height

(D)

10″

(254 mm)

10″

(254 mm)

Refrigerant Specifications

All Hatco Hot/Cold Drop-In Wells use R-404A refrigerant in the
condensing unit.

Water Supply Specifications

Minimum Maximum

Water Pressure 20 psi (138 kPa) 120 psi (827 kPa)

Water Temperature 35°F (2°C) 160°F (71°C)

6

Form No. HCWBIM-0913

Electrical Rating Chart

WARNING

CAUTION

NOTICE

SPECIFICATIONS

Compressor

Model Voltage

HCWBI-2DA 120/208 1/4 hp 3000 14.5 8.4 Hardwired 201 lbs. (91 kg)

120/240 1/4 hp 3000 12.5 7.3 Hardwired 201 lbs. (91 kg)

HCWBI-3DA 120/208 1/4 hp 3000 14.5 8.4 Hardwired 211 lbs. (96 kg)

120/240 1/4 hp 3000 12.5 7.3 Hardwired 211 lbs. (96 kg)

HCWBI-4DA 120/208 1/3 hp 4000 19.2 11.2 Hardwired 251 lbs. (114 kg)

120/240 1/3 hp 4000 16.7 9.6 Hardwired 251 lbs. (114 kg)

HCWBI-5DA 120/208 1/2 hp 6000 28.8 16.7 Hardwired 301 lbs. (137 kg)

120/240 1/2 hp 6000 25.0 14.5 Hardwired 301 lbs. (137 kg)

HCWBI-6DA 120/208 1/2 hp 6000 28.8 16.7 Hardwired 311 lbs. (141 kg)

120/240 1/2 hp 6000 25.0 14.5 Hardwired 311 lbs. (141 kg)

NOTE: Shipping weight includes packaging. NOTE: The specification label is located on the back of the

Size Watts

Amps

1 Ø 3 Ø

control panel. See the label for the serial number and
verification of unit electrical information.

Plug

Configuration

Shipping

Weight

INSTALLATION

General

Hot/Cold Drop-In Wells are shipped from the factory completely
assembled and ready for use. Use the following information
and procedures to prepare the unit and installation site.

NOTE: Make sure the installation location provides enough

room for the remote mounted control enclosure,
electrical connections, and plumbing connections.

ELECTRIC SHOCK HAZARD:

• Unit must be installed by qualified, trained installers.
Installation must conform to all local electrical and
plumbing codes. Installation by unqualified personnel
will void the unit warranty and may lead to electric
shock or burn, as well as damage to unit and/or its
surroundings. Check with local plumbing and electrical
inspectors for proper procedures and codes.

• Unit is not weatherproof. Locate unit indoors.

• Remote control enclosure must be mounted on vertical
wall and installed in vertical position. Mounting remote
control enclosure in horizontal position may result in
collection of liquids and lead to electric shock.

FIRE HAZARD:

• Install unit with a minimum of 3-1/2″ (89 mm) of space
from bottom of Hydro-Heater to all combustible
surfaces to prevent combustion.

• Install unit with a minimum of 2″ (51 mm) of space
between all sides of condensing unit and any
combustible surfaces.

Locate unit at proper counter height in an area that is
convenient for use. The location should be strong enough
to support the weight of unit and contents.

Transport and install unit in upright position only. Failure to
do so may result in damage to refrigeration system.

This unit is designed for use in environments where ambient
temperature is between 65°F (18°C) and 86°F (30°C).

When shipped during cold weather months, store unit for
at least 10 hours in an environment where ambient
temperature is between 65°F (18°C) and 86°F (30°C) to
prevent compressor and/or refrigerant line damage. If unit
is turned on and there is excessive noise and vibration,
turn off immediately and allow additional warmup time.

Provide louvered or grill-style openings with a minimum
size of 12" x 12"/144 square inches (31 x 31 cm/
961 square cm) in the cabinetry in front of and behind the
condensing unit for proper ventilation. Failure to provide
adequate air flow through the condensing unit may cause
unit failure and will void the unit warranty.

Do not recirculate exhaust air inside cabinet when multiple
refrigerated wells are installed together. Intake air should
enter from outside of cabinet.

Do not locate unit in an area subject to excessive
temperatures or grease from grills, fryers, etc. Excessive
temperatures could cause damage to the unit.

Damage to any countertop material caused by heat or cold
generated from Hatco equipment is not covered under the
Hatco warranty. Contact manufacturer of countertop
material for application information.

Do not obstruct access to Hydro-Heater cleanout drains.
Make sure installation location allows access to cleanout
drains for daily cleaning.

continued...

Form No. HCWBIM-0913

7

INSTALLATION

NOTICE

Air FlowA

i

r

F

l

o

w

Condenser coils

on back of

condensing unit

Countertop
Cutout

Hydro-Heater

Ventilation/Control

Access Openings

(on both sides

of cabinet)

CAUTION

NOTICE

All Hot/Cold Drop-In Wells are shipped in a wooden frame for
protection and stability. Keep the unit in the wooden frame until
the unit and the installation site are completely prepared for the
unit to be installed.

Survey the installation site
louvered or grill-style openings in the cabinetry to provide proper
ventilation for the condensing unit as well as access to the
control panel. One of these ventilation openings must be in front
of the condensing coils with the other on the opposite side. If
multiple refrigerated wells are installed in the same counter,
each unit should intake cool air and expel hot air.

1. Remove all external packaging from the unit.

NOTE: To prevent delay in obtaining warranty coverage,

2. Remove tape, protective packaging, and literature from all
surfaces of the unit.

NOTE: A licensed electrician should connect the unit(s) to a

Preparing the Installation Site

1. Cut the appropriate opening in the countertop for the unit
being installed. Refer to “Countertop Cutout Dimensions”
in this section.

NOTE: The countertop must be level to ensure proper draining

2. If installing the control enclosure remotely, cut and drill the
appropriate holes in the vertical surface where the control
enclosure will be installed. Refer to the “Installing the
Control Enclosure Remotely” procedure for cutout
dimensions.

3. Make structural modifications or add bracing underneath
the countertop to ensure the countertop will support the
weight of the unit and its contents.

4. Make sure the following interior clearances are available:

5. Cut two openings in the cabinetry to provide proper
ventilation to the condensing unit as well as access to the
control panel. Louvered or grill-style panels should be
installed in the openings to protect the condensing unit.

. Take into account the need for

complete online warranty registration. See the
IMPORTANT OWNER INFORMATION section for
details.

power source. A licensed plumber should connect the
drain and water supply.

of the well.

• The cutout depth required for the control enclosure is
8-1/2″ (216 mm).

• A minimum 2" (51 mm) clearance between the
condensing unit and any combustible surface.

• A minimum 3-1/2″ (89 mm) clearance between the
bottom of the Hydro-Heater and any combustible
surface.

• Openings should be a minimum of 12" x 12" (31 x 31 cm)
or 144 square inches (961 square cm).

• One opening should be located in front of the condenser
coils with the other opening on the opposite side.

Installing the Unit

Use caution and avoid hitting condensing unit hoses/lines
when installing unit. Damage caused during installation is
not covered under warranty.

1. Lift the unit out of the wooden shipping frame and carefully
lower it into the countertop cutout.This step requires two or
more people, depending on the unit.

Installing a HCWBI-3DA Model

2. Apply National Sanitation Foundation-approved (NSF­approved) silicone sealant around the edge of the unit to
seal it to the countertop.

3. Install the control panel in the desired location, if installing
remotely.

• The control panel can be installed remotely within 60″
(1524 mm) of the condensing unit. Refer to the
“Installing the Control Panel Remotely” procedure in this
section.

BURN HAZARD: Drain water may reach temperatures in
excess of 200°F (93°C). Use appropriate plumbing materials
when installing drain.

NOTE: Consult a licensed plumber for proper drain and water

supply installation that conforms to local plumbing
codes.

4. Connect the onsite drain line to the 3/4" Garden Hose
Thread (GHT) drain fitting on the front of the Hydro-Heater.

NOTE: Approved air gap or other back-flow prevention device

must be installed by a licensed plumber, if required.

Auto-Fill units must be installed with adequate backflow
protection and must conform with all federal, state, and
local codes.

8

Form No. HCWBIM-0913

5. Connect the onsite water supply to the 3/4" GHT inlet fitting

3/4" GHT
Drain Fitting

Hydro­Heater

3/4" GHT

Inlet Fitting

Power supply
to control enclosure.

WARNING

5-5/8″

(143 mm)

13-1/16″

(332 mm)

13-3/8″

(340 mm)

3-1/2″
(89 mm)

1-1/16″
(27 mm)

B

A

for the Auto-Fill system on the back of the Hydro-Heater.
Refer to “Water Supply Specifications” in the
SPECIFICATIONS section of this manual for water supply
requirements.

Connecting the Plumbing Fittings

6. Turn on the water supply and check for leaks.

7. Clean the well enclosure thoroughly in preparation for initial
operation. Refer to the MAINTENANCE section for proper
cleaning procedures.

8. Have a qualified electrician install a hardwired connection
between the unit and the on-site electrical system (refer to
“Electrical Connection” in this section and the included
wiring diagram for additional details).

INSTALLATION

Control enclosure must be mounted in a vertical surface.
Mounting control enclosure in a horizontal surface may
result in the collection of liquids and lead to electric shock.

1. Remove the four trim cover screws from the control
enclosure, and remove the trim cover.

2. Position the control enclosure into the cutout opening
through the backside.

3. Fasten the control enclosure to the vertical surface using
four screws (not supplied).

4. Reinstall the trim cover on the control enclosure and secure
in position using the four trim cover screws. Seal the trim
cover to the mounting surface with silicone adhesive.

Installing the Control Enclosure Remotely

Use the following procedure to install the control enclosure
remotely.

NOTE: Standard UL approved units are equipped with a 60″

(1829 mm) flexible conduit connected to the control
enclosure.

Countertop Cutout Dimensions

Model

HCWBI-2DA

HCWBI-3DA

HCWBI-4DA

Width

(A)

30-1/8″–31″

(765–787 mm)

43-1/8″–44″

(1095–1118 mm)

56-1/8″–57″

(1426–1448 mm)

Depth

(B)

25-3/16″–26″

(640–660 mm)

25-3/16″–26″

(640–660 mm)

25-3/16″–26″

(640–660 mm)

Control Enclosure Cutout Dimensions

NOTE: Make sure the width of the control enclosure cutout

does not exceed the above dimension.

Width

Model

HCWBI-5DA

HCWBI-6DA

(A)

69-1/8″–70″

(1756–1778 mm)

82-1/8″–83″

(2086–2108 mm)

Depth

(B)

25-3/16″–26″

(640–660 mm)

25-3/16″–26″

(640–660 mm)

Form No. HCWBIM-0913

9

INSTALLATION

NOTICE

Terminal

Block

Power Inlet

Elbow

Left Side Panel

Panel Screw

Terminal Block Label

(Located in front of

terminal block on

mounting bracket.)

Terminal Block

Electrical Connection

Units come complete with all electrical wiring. The connection
for the incoming power supply is located on the Hydro-Heater
on the left side, toward the rear. Check the specification label
for the proper electrical specifications.

Units are voltage-specific. Refer to specification label for
electrical requirements before beginning installation.
Connecting unit to incorrect power supply will void
product warranty and may damage unit.

NOTE: The specification label is located on the back of the

control enclosure. See the label for verification of unit
electrical information.

1. Remove the left side panel of the Hydro-Heater to expose
the power inlet area. It is located on the left rear side of the
unit when facing the controls.

2. Locate the terminal block inside the unit. 3. Bring
power leads from a properly sized circuit breaker or
disconnect switch through the power inlet elbow on the
unit.

4. Make the appropriate connections. Refer to the included
wiring diagram for additional details.

• Use a minimum of 10 AWG copper wire only.

• Tighten connections to a minimum of 40 inch pounds
(4.25 newton meters).

• A grounding terminal is provided on the terminal block.
Unit must be properly grounded.

5. Replace and secure the left side panel.

Accessing the Electrical Connection

Identifying Electrical Connections

10

Form No. HCWBIM-0913

OPERATION

WARNING

CAUTION

Water Level
Probe

Water Baffle

Pan Platform

“PROBE”
Designation

Drain Lever

in closed

position.

WARNING

COLD Digital
Temperature
Controller

HOT Digital

Temperature Controller

Drain Position Indicator

(Off = Open/Cold, On = Closed/Hot)

Power I/O (On/Off)
Switch

Unit “Active”

Symbol

General

Use the appropriate procedure in this section to operate a
Hot/Cold Drop-In Well in either HOT Mode or COLD Mode.

Read all safety messages in the Important Safety
Information section before operating this equipment.

Hot Operation (HOT Mode)

Use the following procedure to operate the unit in HOT mode.

BURN HAZARD:

• Some exterior surfaces on unit will get hot. Avoid
unnecessary contact with unit.

• Water in holding vessel may reach temperatures in
excess of 190ºF (88ºC). Use appropriate protection
when operating unit.

1. Install the water baffle into the bottom of the well. Note the

“PROBE” designation on the baffle for proper installation.

2. Install the pan platform(s) into the top of the well. The

number of pan platforms needed is determined by the size
of the well.

3. Move the drain lever up to the
closed position. The indicator light
on the control enclosure will
illuminate when the drain is closed.

NOTE: The drain lever must be in the

closed position for the unit to
operate in HOT Mode.

4. Move the Power I/O (on/off) switch to the HOT “I” (on)
position.

• The Auto-Fill system will activate, and the well will fill with
water until the water reaches the water level probe.
During operation, the Auto-Fill system will maintain the
water level automatically using the water level probe.

• The digital temperature controller will energize and “ON”
will appear on the display, followed by the current
temperature of the unit.

• The symbol on the display will illuminate to show the
Hydro-Heater is active and heating the well.

NOTE: The unit is pre-set at the factory to a HOT setpoint

temperature of 192°F (89°C). If adjustment to the
setpoint temperature is required, refer to the “Changing
the Setpoint Temperature” in this section.

Hatco Corporation is not responsible for actual food
product serving temperature. It is the responsibility of the
user to ensure that food product is held and served at a
safe temperature.

5. Allow the unit approximately 30 minutes to reach setpoint
temperature.

continued...

Preparing the Well for HOT Mode (HCWBI-3DA shown)

Form No. HCWBIM-0913

HCWBI Series Control Enclosure (shown operating in COLD Mode)

11

OPERATION

NOTICE

Drain Lever
in open
position.

Drain Lever
in open
position.

Pan Support
Bar

COLD Digital
Temperature
Controller

HOT Digital

Temperature Controller

Drain Position Indicator

(Off = Open/Cold, On = Closed/Hot)

Power I/O (On/Off)
Switch

Unit “Active”

Symbol

6. Verify on the display that the unit has reached the proper
setpoint temperature, and load the well with pans that
contain pre-heated food product.

• Always use a food pan. Do not place food directly into
the heated well.

• Stir thick food items frequently to keep food heated
uniformly.

• Keep pans covered to maintain food quality and
temperature.

Shutdown

1. Move the Power I/O (on/off) switch to the center “O” (off)
position. The Hydro-Heater will shut down, and the Auto­Fill system will be deactivated.

2. Perform the “Daily Cleaning” procedure in the
MAINTENANCE section of this manual.

Cold Operation (COLD Mode)

Use the following procedure to operate the unit in COLD Mode.

When shipped during cold weather months, store unit for
at least 10 hours in an environment where ambient
temperature is between 65°F (18°C) and 86°F (30°C) to
prevent compressor and/or refrigerant line damage. If unit
is turned on and there is excessive noise and vibration,
turn off immediately and allow additional warmup time.

1. Move the drain lever down to the
open position. The indicator light on
the control enclosure will go out when
the drain is open.

NOTE: The drain lever must be in the

open position for the unit to
operate in COLD Mode.

2. Install the pan support bars(s) into the well. The number of
pan support bars needed is determined by the size of the
well.

Preparing the Well for COLD Mode (HCWBI-3DA shown)

3. Fill the well with empty food pans. The well will chill to the
setpoint temperature more quickly and efficiently with
empty pans in the well.

4. Move the Power I/O (on/off) switch to the COLD “I” (on)
position.

• The digital temperature controller will energize and “ON”
will appear on the display, followed by the current
temperature of the unit.

• A five minute programmed delay begins before the
condensing unit starts up. The delay is in place as a
safeguard when switching from HOT to COLD Mode.

• After the five minute delay, the symbol on the
display will illuminate to show the condensing unit is
active and chilling the well.

NOTE: The unit is pre-set at the factory to a COLD setpoint

temperature of 32°F (0°C). If ambient conditions require
adjustment to the setpoint temperature, refer to the
“Changing the Setpoint Temperature” in this section.

5. Allow the unit approximately 30 minutes to reach setpoint
temperature.

HCWBI Series Control Enclosure (shown operating in COLD Mode)

12

Form No. HCWBIM-0913

OPERATION

WARNING

Display

Down A rrow /

Defrost Key

Unit
“Active”
Symbol

Up Arr ow/

Standby Key

SET

Key

6. Verify on the display that the unit has reached the proper
setpoint temperature, and replace the empty pans in the
well with pans that are loaded with pre-chilled food product.

• Always use a food pan. Do not place food directly into
the refrigerated well.

• Stir thick food items frequently to keep food chilled
uniformly.

Hatco Corporation is not responsible for actual food
product serving temperature. It is the responsibility of the
user to ensure that food product is held and served at a
safe temperature.

Shutdown

1. Move the Power I/O (on/off) Switch to the center “O” (off)
position. The digital temperature controller and condensing
unit will shut off.

2. Perform the “Daily Cleaning” procedure in the
MAINTENANCE section of this manual.

Changing the Setpoint Temperature

Use the following procedure to change the setpoint temperature
on both digital temperature controllers. The setpoint
temperature range for the COLD controller is 10°F (-12°C) to
50°F (10°C). The setpoint temperature range for the HOT
controller is 65°F (-18°C) to 192°F (89°C)

NOTE: Changes to the setpoint temperature should be made

in small increments (1 to 2 degrees). Wait at least two
hours after a change in setpoint temperature before
checking for the desired result.

1. Press and hold the key for one second until the
display flashes the current setpoint temperature.

2. Press the or key to increase or decrease the
setpoint temperature. If no key is pressed within 60
seconds, the display will revert to normal operation and the
current temperature of the unit will be shown on the display.

3. Press the key to lock in the new setpoint
temperature. The display will revert to show the current
temperature of the unit.

Setting the Auto-Defrost Cycle (COLD Mode)

The COLD digital temperature controller is programmed at the
factory with the auto-defrost cycle deactivated. Use the
following procedure to activate the auto-defrost cycle if ambient
or operational conditions require the unit to defrost occasionally.
When the unit is in a defrost cycle, will appear on the
display.

1. Press and hold the key for three seconds to access
programming mode. “PS” (password) will appear on the
display.

2. Press the key again. A numeric value will appear on
the display.

3. Press the or key until the number “22” appears
on the display, then press the key.

4. Use the or key to scroll through the
programmable parameters until “dI” (defrost interval)
appears on the display.

5. Press the key to select “dI”. The current number of
defrost cycles will be shown on the display. For new units,
this value will be “0”.

6. Press the or key within 60 seconds to scroll to
the desired number of hours between defrost cycles. See
below for examples of how the defrost cycle(s) operate:

“0” = auto-defrost is deactivated

“1” = unit will defrost every hour

“4” = unit will defrost every four hours (recommended)

“12” = unit will defrost every twelve hours

If no key is pressed within 60 seconds, the display will
revert to normal operation and the current temperature of
the unit will be shown on the display.

7. Press the key to lock in the new defrost cycle setting.

8. Press and hold the key for three seconds to exit
programming mode. The display will revert to show the
current temperature of the unit.

NOTE: Once the unit begins a defrost cycle, defrosting cannot

be cancelled. Defrosting lasts approximately 30 minutes.

Form No. HCWBIM-0913

Digital Temperature Controller

13

MAINTENANCE

NOTICE

WARNING

CAUTION

Drain Lever
in open
position.

Drain Lever
in open
position.

NOTICE

Pipe
Cap

Cleanout
Drain

Water Level Probe

General

Hot/Cold Drop-In Wells are designed for maximum durability
and performance, with minimum maintenance.

ELECTRIC SHOCK HAZARD:

• Turn OFF power switch, turn off power at circuit
breaker, and allow unit to cool before performing any
cleaning, adjustments, or maintenance.

• Do not clean unit when it is energized or hot.

• This unit is not “jet-proof” construction. Do not use jet­clean spray to clean this unit.

• This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.

FIRE HAZARD: Do not use harsh chemicals such as bleach
(or cleaners containing bleach), oven cleaners, or
flammable cleaning solutions to clean this unit.

This unit has no “user-serviceable” parts. If service is
required on this unit, contact an Authorized Hatco Service
Agent or contact the Hatco Service Department at
800-558-0607 or 414-671-6350; fax [phone]; or
International fax [phone].

BURN HAZARD: Hot water in unit may cause scalding
injury. Turn off unit and allow unit to cool before draining
or cleaning.

Do not use steel wool for cleaning. Steel wool will scratch
the finish.

Clean unit daily to avoid malfunctions and maintain
sanitary operation.

Use non-abrasive cleaners and cloths only. Abrasive
cleaners and cloths could scratch finish of unit, marring
its appearance and making it susceptible to soil
accumulation.

Do not use harsh chemicals such as bleach, cleaners
containing bleach, or oven cleaners to clean this unit.

5. Clean the well using a clean cloth or sponge and mild
detergent. Use a plastic scouring pad to remove any
hardened food particles or mineral deposits.

6. Rinse the well(s) thoroughly with hot water to remove all
detergent residue.

7. Wipe down well with a clean, sanitized cloth to remove the
detergent residue. Repeat until all detergent residue is
gone and the well is clean.

8. Wipe dry the entire unit using a non-abrasive, dry cloth.

9. Wipe down the outside of the louvered or grill-style panels
installed in the cabinet ventilation openings.

Cleaning the Hydro-Heater

Perform the following procedure daily to ensure consistent
operation of the Hydro-Heater.

Use only delimers that are non-corrosive to aluminum,
brass, and stainless steel. Damage to unit caused by
corrosive materials is not covered under warranty.

1. Make sure the unit is off, cool, and the water in the well has
been drained. If not, perform steps 1–3 of the “Daily
Cleaning” procedure in this section.

2. Drain all water remaining in the
unit.

• Make sure the drain lever is
in the open position.

• Place a catch pan below the
cleanout drain(s), remove
the pipe cap(s) from the
drain(s) and allow remaining
water to empty from the unit.

3. Clean the water level probe on the sidewall and wipe any
visible deposits from the well.

Daily Cleaning

To preserve the finish and maintain operation of the unit,
perform the following cleaning procedure daily.

1. Move the Power I/O (on/off) Switch to the center “O” (off)
position and allow the unit to cool/defrost.

2. Remove and wash all pans, supports, and adapters as well
as the water baffle, if installed.

3. If cleaning after operating in HOT
Mode, move the drain lever to the open
position to remove water from the well.

4. If cleaning after operating in HOT

Mode, perform the “Cleaning the
Hydro-Heater” procedure in this
section.

Water Level Probe

4. Move the drain lever up to the closed position.

5. Install the pipe cap(s) onto the clean-out drain(s).

14

Form No. HCWBIM-0913

MAINTENANCE

Condenser Coil
Cooling Fins

6. Add the appropriate cleaning solution to the unit.

For daily cleaning: Dissolve a safe, non-toxic, non­corrosive sanitizer into 1 gallon (3.7 L) of hot water and
pour into the well. Allow to soak for a minimum of 15
minutes.

For removing lime and mineral deposits: Add water to
the well until the water is at the normal operating level or
covers the accumulated scale. Add white vinegar to the
water so that the resulting solution is approximately 2-parts
vinegar to 5-parts water. Do not use flavored vinegar. Allow
the unit to stand with the mixture in the well for an
appropriate period of time.

NOTE: The amount of lime and mineral content in the water

and how often the unit is operated in HOT Mode will
dictate how often the unit needs to be delimed. Units
used with water that contains high lime and mineral
content may require deliming on a daily basis. Product
failure caused by liming or sediment buildup is not
covered under warranty.

NOTE: The time required will vary depending on the solution

used and amount of deposits in the well. Heavy scale
buildup may require additional treatments

7. After cleaning, drain all expended solution from the unit
through the drain and the clean-out drain(s).

8. Thoroughly rinse unit with fresh water until discharge is
clear and all sanitizers have been removed and rinsed.

9. Upon visual inspection, if the Hydro-Heater tank is not
thoroughly clean, repeat steps 4–8 above.

10. Install the pipe cap(s) onto the clean-out drain(s).

11. Continue with step 5 of the “Daily Cleaning” procedure in
this section.

Helpful Hints for Maximum Performance in HOT
Mode

• Keep Hydro-Heater inlet and outlet strainers free of debris.

• Always keep the perforated water baffle in place and free
of debris when operating in HOT Mode.

• Delime unit regularly using a non-corrosive deliming
solution.

Cleaning the Condensing Unit

Perform the following procedure monthly to maintain proper and
efficient operation as well as prevent malfunction when
operating in COLD Mode .

1. Remove and clean both sides of the louvered or grill-style
panels that are installed in the ventilation openings. Dirt
and dust build-up in the panels can restrict air flow to the
condensing unit and cause over-heating.

2. Clean the condenser coil cooling fins. Dirt, dust, and lint
build-up in the cooling fins will prevent proper cooling of
the refrigerant in the refrigeration system. This buildup will
cause inefficient operation and can lead to unit failure. Use
the following methods to clean the condenser coil cooling
fins:

• Vacuum the cooling fins.

• Brush the cooling fins vertically using a condenser coil

brush. NOTICE: Use caution when brushing the

cooling fins, they are delicate and can be bent easily.
DO NOT use a wire brush.

Condenser Coil Cooling Fins

NOTE: Depending on the conditions of the installation site, this

cleaning procedure may need to be performed more
often or less often than monthly. Monitor the level of
dirt, dust, and lint buildup on the panels and cooling
fins, and make adjustments to the frequency of
cleanings as necessary.

Form No. HCWBIM-0913

15

TROUBLESHOOTING GUIDE

WARNING

WARNING

This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.

ELECTRIC SHOCK HAZARD: Turn OFF power switch, turn
off power at circuit breaker, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.

HOT Mode Troubleshooting

Symptom Probable Cause Corrective Action

Well not hot enough. Unit not allowed to preheat. Hydro-heaters require a minimum of 30 minutes to

Setpoint temperature set too low. Adjust the HOT controller setpoint temperature to a

Digital temperature controller not working
properly.

Heating element(s) not working. Contact Authorized Service Agent or Hatco for

Voltage supplied is incorrect. Verify correct voltage is supplied to unit. Unit will not

Heated wells too hot. Setpoint temperature set too high. Adjust the HOT controller setpoint temperature to a

Digital temperature controller not working
properly.

Voltage supplied is incorrect. Verify correct voltage is supplied to unit. High supply

No heat. Drain lever is not in the closed position. Move drain lever forward to closed position and make

Circuit breaker tripped. Reset circuit breaker. If circuit breaker continues to

The Hydro-Heater energy cut-off switch
was activated.

Temperature Control not working properly. Contact Authorized Service Agent or Hatco for

Heating element(s) not working. Contact Authorized Service Agent or Hatco for

Auto-Fill system not working. Water level probe is dirty and not “sensing”

properly.

Water not supplied to fill valve. Verify water supply is correctly installed and running.

preheat.

higher setting. Refer to the “Changing the Setpoint
Temperature” procedure in the OPERATION section.

Contact Authorized Service Agent or Hatco for
assistance.

assistance.

operate properly with low supply voltage.

lower setting. Refer to the “Changing the Setpoint
Temperature” procedure in the OPERATION section.

Contact Authorized Service Agent or Hatco for
assistance.

voltage will cause unit to overheat and my damage unit.

sure Power I/O (on/off) switch is in HOT “I” (on)
position. Lever must be in the closed position for unit
to operate in HOT Mode.

trip, contact Authorized Service Agent or Hatco.

The unit overheated—likely due to a low water level.
Fill the unit to the proper water level, and move the
Power I/O (on/off) switch to the center “O” (off)
position and then back to the HOT “I” (on) position.

assistance.

assistance.

Perform the “Daily Cleaning” procedure in the
MAINTENANCE section with special focus on the
water level probe.

Water fill valve malfunctioning. Contact Authorized Service Agent or Hatco for

Heating element(s) burn
out.

The well is dry or has a low level of water. Verify water supply is correctly installed and running.

Deposits built up in the heater pipes are
restricting water flow. (Perform the entire
“Daily Cleaning” procedure in
MAINTENANCE section.)

16

assistance.

If problem is not with water supply, contact Authorized
Service Agent or Hatco for assistance.

Contact Authorized Service Agent or Hatco for
assistance.

Form No. HCWBIM-0913

TROUBLESHOOTING GUIDE

COLD Mode Troubleshooting

Symptom Probable Cause Corrective Action

Well too cold. Setpoint temperature set too low. Adjust the COLD controller setpoint temperature to a

Digital temperature controller not working
properly.

Well not cold enough. Food product not pre-chilled before loading

Unit makes excessive
noise and vibration when
turned on.

Unit not cooling. Drain lever is not in the open position. Move drain lever back to the open position and make

in well.

Unit not filled with food pans/one or more
open pan positions.

Setpoint temperature set too high. Adjust the COLD controller setpoint temperature to a

Condenser coil and/or ventilation panels
are plugged with dirt/dust.

Too much frost built up inside of well. Turn off, defrost, and clean the unit. Activate an auto-

Digital temperature controller not working
properly.

Refrigerant low/leaking or other internal
condensing unit malfunction.

Internal components have not been
adequately warmed before operation.

Unit has not completed five minute startup
delay.

Circuit breaker tripped. Reset circuit breaker. If circuit breaker continues to

Digital temperature controller not working
properly.

Condensing unit overheated. Contact Authorized Service Agent or Hatco for

Internal condensing unit malfunction. Contact Authorized Service Agent or Hatco for

higher setting. Refer to the “Changing the Setpoint
Temperature” procedure in the OPERATION section.

Contact Authorized Service Agent or Hatco for
assistance.

Load well with pre-chilled food product only.

Fill the well with food pans. The well will chill to the
setpoint temperature more quickly and hold more
efficiently when filled with pans.

lower setting. Refer to the “Changing the Setpoint
Temperature” procedure in the OPERATION section.

Clean the condenser coil and ventilation panels.
Refer to the “Cleaning the Condensing Unit”
procedure in the MAINTENANCE section.

defrost cycle, if necessary (refer to the “Setting the
Auto-Defrost Cycle” procedure in the OPERATION
section).

Contact Authorized Service Agent or Hatco for
assistance.

Contact Authorized Service Agent or Hatco for
assistance.

Turn off unit immediately. Unit should be stored in a
warm environment of 65°F (18°C) for at least 10 hours.

sure Power I/O (on/off) switch is in COLD “I” (on)
position. Lever must be in the open position for unit to
operate in COLD Mode.

Allow unit to complete five minute startup delay. After
turning on unit in COLD Mode, a five minute
programmed delay begins before the condensing unit
starts up

trip, contact Authorized Service Agent or Hatco for
assistance.

Contact Authorized Service Agent or Hatco for
assistance.

assistance.

assistance.

Troubleshooting Questions?

If you continue to have problems resolving an issue, please
contact the nearest Authorized Hatco Service Agency or Hatco
for assistance. To locate the nearest Service Agency, log onto
the Hatco website at www.hatcocorp.com and click on

Find Service Agent, or contact the Hatco Parts and Service
Team at:

Form No. HCWBIM-0913

Telephone: [phone] or 414-671-6350
e-mail: [e-mail]
Fax: [phone] or 414-671-3976

17

OPTIONS AND ACCESSORIES

12″ Pan Support Bars 20″ Pan Support Bar

1/2 Pan1/3 Pan

Full Pan, 2-1/2″ Deep

Full Pan, 4″ Deep

Drain Lever
in open
position.

Drain Lever
in open
position.

Pipe
Cap

Cleanout
Drain

Pan Support Bars

The following pan support bars are available to divide the
heated wells into sections for different size pans.

HWBGM12BAR ....12″ (305 mm) Pan Support Bar

HWBGM20BAR ....20″ (508 mm) Pan Support Bar

Pan Support Bars

Food Pans

Stainless steel food pans are available in various sizes.

ST PAN 1/3 ............Third-size stainless steel pan — 12-3/4″W

x 6-7/8″D x 2-1/2″H (324 x 175 x 64 mm)

ST PAN 1/2 ............Half-size stainless steel pan — 12-3/4″W

x 10-3/8″D x 2-1/2″H (324 x 264 x 64 mm)

ST PAN 2................Full size stainless steel pan at 2-1/2″

(64 mm) deep — 12-3/4″W x 20-3/4″D x
2-1/2″H (324 x 527 x 64 mm)

ST PAN 4................Full size stainless steel pan at 4″ (102 mm)

deep — 12-3/4″W x 20-3/4″D x 4″H
(324 x 527 x 102 mm)

ST PAN 6................Full size stainless steel pan at 6″ (152 mm)

deep — 12-3/4″W x 20-3/4″D x 4″H
(324 x 527 x 102 mm)

Flush Hose Kit

A Flush Hose Kit is available and is used to power flush the
Hydro-Heater to keep it working at peak efficiency. The kit
consists of a flush hose, drain stopper, cleaning brush, and
adapter. Use the following procedure to power flush the Hydro­Heater.

1. Move the Power I/O (on/off) Switch to the center “O” (off)
position and allow the unit and water to cool.

2. Move the drain lever down to the
open position allow unit to drain.

3. Place the rubber stopper into the inlet
strainer.

NOTE: The inlet strainer is the strainer

closest to the front of the well.

4. Attach the flush hose with adapter to a fresh water supply,
and place hose into outlet strainer. Flush fresh water
through the unit until the discharge from the drain is clear.

5. Turn off the fresh water supply, and reverse the positions
of the rubber stopper and the power flush hose. Flush fresh
water through the unit again until discharge from the drain
is clear.

6. Turn off the water supply, remove the rubber stopper and
power flush hose, and allow the unit to finish draining.

7. Place a catch pan below the
cleanout drain(s), remove the
pipe cap(s) from the drain(s)
and allow remaining water to
empty from the unit.

8. Insert cleaning brush into
clean-out drain(s) and use a
scrubbing motion to clean the
tanks.

9. Reinstall the pipe cap(s) onto the cleanout drain(s).

10. Rinse fresh water through the unit until discharge is clear.

11. Close drain by moving the drain handle all of the way
forward until it is completely vertical.

NOTE: Perform the entire “Daily Cleaning” procedure in the

MAINTENANCE section of this manual if buildup is
significant.

Stainless Steel Food Pans

Four Year Extended Parts Warranty

A four year extended parts warranty on the compressor is
available at time of purchase. This warranty begins after the
standard one year warranty expires.

18

Form No. HCWBIM-0913

LIMITED WARRANTY

1. PRODUCT WARRANTY

Hatco warrants the products that it manufactures (the
“Products”) to be free from defects in materials and
workmanship, under normal use and service, for a period of one
(1) year from the date of purchase when installed and
maintained in accordance with Hatco’s written instructions or
18 months from the date of shipment from Hatco. Buyer must
establish the Product’s purchase date by registering the Product
with Hatco or by other means satisfactory to Hatco in its sole
discretion.

Hatco warrants the following Product components to be free
from defects in materials and workmanship from the date of
purchase (subject to the foregoing conditions) for the period(s)
of time and on the conditions listed below:

a) One (1) Year Parts and Labor PLUS One (1) Additional

Year Parts-Only Warranty:

Conveyor Toaster Elements (metal sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Drawer Rollers and Slides
Strip Heater Elements (metal sheathed)
Display Warmer Elements (metal sheathed air heating)
Holding Cabinet Elements (metal sheathed air heating)
Heated Well Elements — HW and HWB Series

(metal sheathed)

b) One (1) Year Parts and Labor PLUS Four (4) Years

Parts-Only Warranty:

3CS and FR Tanks

c) One (1) Year Parts and Labor PLUS Nine (9) Years

Parts-Only Warranty on:

Electric Booster Heater Tanks
Gas Booster Heater Tanks

d) Ninety (90) Day Parts-Only Warranty:

Replacement Parts

THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN
LIEU OF ANY OTHER WARRANTY, EXPRESSED OR
IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE OR PATENT OR OTHER
INTELLECTUAL PROPERTY RIGHT INFRINGEMENT.
Without limiting the generality of the foregoing, SUCH
WARRANTIES DO NOT COVER: Coated incandescent light
bulbs, fluorescent lights, heat lamp bulbs, coated halogen light
bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light
tubes, glass components, and fuses; Product failure in booster
tank, fin tube heat exchanger, or other water heating equipment
caused by liming, sediment buildup, chemical attack, or
freezing; or Product misuse, tampering or misapplication,
improper installation, or application of improper voltage.

2. LIMITATION OF REMEDIES AND DAMAGES

Hatco’s liability and Buyer’s exclusive remedy hereunder will
be limited solely, at Hatco’s option, to repair or replacement
using new or refurbished parts or Product by Hatco or a Hatco­authorized service agency (other than where Buyer is located
outside of the United States, Canada, United Kingdom, or
Australia, in which case Hatco’s liability and Buyer’s exclusive
remedy hereunder will be limited solely to replacement of part
under warranty) with respect to any claim made within the
applicable warranty period referred to above. Hatco reserves
the right to accept or reject any such claim in whole or in part.
In the context of this Limited Warranty, “refurbished” means a
part or Product that has been returned to its original
specifications by Hatco or a Hatco-authorized service agency.
Hatco will not accept the return of any Product without prior
written approval from Hatco, and all such approved returns shall
be made at Buyer’s sole expense. HATCO WILL NOT BE
LIABLE, UNDER ANY CIRCUMSTANCES, FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING
BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS
RESULTING FROM THE USE OF OR INABILITY TO USE THE
PRODUCTS OR FROM THE PRODUCTS BEING
INCORPORATED IN OR BECOMING A COMPONENT OF
ANY OTHER PRODUCT OR GOODS.

Form No. HCWBIM-0913

19

HATCO CORPORATION

P.O. Box 340500

Milwaukee, WI 53234-0500 U.S.A.

800-558-0607 414-671-6350

Parts and Service Fax [phone]

International Fax [phone]

[e-mail]

www.hatcocorp.com

AUTHORIZED PARTS DISTRIBUTORS • AUTORISÉS DISTRIBUTEURS DE PIÈCES

LABAMA

A

ones McLeod Appl. Svc.

J

irmingham 205-251-0159

B

ARIZONA

ervice Solutions Group

S

hoenix 602-234-2443

P

Byassee Equipment Co.
Phoenix 602-252-0402

ALIFORNIA

C

Industrial Electric
Commercial Parts & Service, Inc.
Huntington Beach 714-379-7100

hapman Appl. Service

C

an Diego 619-298-7106

S

P & D Appliance
Commercial Parts & Service, Inc.
S. San Francisco 650-635-1900

OLORADO

C

awkins Commercial Appliance

H

nglewood 303-781-5548

E

FLORIDA

haley Foodservice Repair

W

acksonville 904-725-7800

J

3Wire Nass Service Co., Inc.
Orlando 407-425-2681

B.G.S.I.
Pompano Beach 954-971-0456

Comm. Appliance Service
Tampa 813-663-0313

GEORGIA

TWC Services
Mableton 770-438-9797

Heritage Service Group
Norcross 866-388-9837

Southeastern Rest. Svc.
Norcross 770-446-6177

HAWAII

Burney’s Comm. Service, Inc.
Honolulu 808-848-1466

Food Equip Parts & Service
Honolulu 808-847-4871

ILLINOIS

Parts Town
Lombard 708-865-7278

Eichenauer Elec. Service
Decatur 217-429-4229

Midwest Elec. Appl. Service
Elmhurst 630-279-8000

Cone’s Repair Service
Moline 309-797-5323

INDIANA

GCS Service
Indianapolis 317-545-9655

IOWA

lectric Motor Service Co.

E

avenport 319-323-1823

D

oodwin Tucker Group

G

es Moines 515-262-9308

D

ENTUCKY

K

Service Solutions Group
Lexington 859-254-8854

ervice Solutions Group

S

ouisville 502-451-5411

L

LOUISIANA

handlers Parts & Service

C

aton Rouge 225-272-6620

B

MARYLAND

Electric Motor Service
Baltimore 410-467-8080

CS Service

G

ilver Spring 301-585-7550

S

MASSACHUSETTS

Ace Service Co., Inc.

eedham 781-449-4220

N

ICHIGAN

M

Bildons Appliance Service
Detroit 248-478-3320

ommercial Kitchen Service

C

ay City 517-893-4561

B

Midwest Food Equip. Service
Grandville 616-261-2000

INNESOTA

M

GCS Service
Plymouth 800-345-4221

MISSOURI

General Parts
Kansas City 816-421-5400

Commercial Kitchen Services
St. Louis 314-890-0700

Kaemmerlen Parts & Service
St. Louis 314-535-2222

NEBRASKA

Anderson Electric
Omaha 402-341-1414

NEVADA

Burney’s Commercial
Las Vegas 702-736-0006

Hi. Tech Commercial Service
N. Las Vegas 702-649-4616

NEW JERSEY

Jay Hill Repair
Fairfield 973-575-9145

Service Plus
Flanders 973-691-6300

EW YORK

N

cme American Repairs, Inc.

A

rooklyn 718-456-6544

B

lpro Service Co.

A

rooklyn 718-386-2515

B

Appliance Installation
Buffalo 716-884-7425

Duffy’s Equipment Services, Inc.
Buffalo 800-836-1014

Wire Northern

3

lattsburgh 800-634-5005

P

uffy’s Equipment Services, Inc.

D

auquoit 800-836-1014

S

J.B. Brady, Inc.
Syracuse 315-422-9271

ORTH CAROLINA

N

Authorized Appliance

harlotte 704-377-4501

C

OHIO

Akron/Canton Comm. Svc. Inc.
Akron 330-753-6635

Service Solutions Group
Cincinnati 513-772-6600

Commercial Parts and Service
Columbus 614-221-0057

Electrical Appl. Repair Service
Brooklyn Heights 216-459-8700

. A. Wichman Co.

E

oledo 419-385-9121

T

OKLAHOMA

Hagar Rest. Service, Inc.
Oklahoma City 405-235-2184

Krueger, Inc.
Oklahoma City 405-528-8883

OREGON

Ron’s Service, Inc.
Portland 503-624-0890

PENNSYLVANIA

Elmer Schultz Services
Philadelphia 215-627-5401

FAST Comm. Appl. Service
Philadelphia 215-288-4800

Appliance Installation & Service
Pittsburgh 412-809-0244

K & D Service Co.
Harrisburg 717-236-9039

Electric Repair Co.
Reading 610-376-5444

RHODE ISLAND

Marshall Electric Co.
Providence 401-331-1163

SOUTH CAROLINA

Whaley Foodservice Repair
W. Columbia 803-791-4420

TENNESSEE

Camp Electric
Memphis 901-527-7543

EXAS

T

CS Service

G

ort Worth 800-433-1804

F

rmstrong Repair Service

A

ouston 713-666-7100

H

Cooking Equipment Specialist
Mesquite 888-866-9276

Refrigerated Specialist, Inc.
Mesquite 888-866-9276

ommercial Kitchen Repair Co.

C

an Antonio 210-735-2811

S

UTAH

La Monica’s Rest. Equip. Service
Murray 801-263-3221

IRGINIA

V

Daubers
Norfolk 757-855-4097

Daubers
Springfield 703-866-3600

WASHINGTON

3Wire Restaurant Appliance
Seattle 800-207-3146

ISCONSIN

W

A.S.C., Inc.
Madison 608-246-3160

A.S.C., Inc.
Milwaukee 414-543-6460

CANADA

ALBERTA

Key Food Equipment Service
Edmonton 780-438-1690

BRITISH COLUMBIA

Key Food Equipment Service
Vancouver 604-433-4484

Key Food Equipment Service
Victoria 250-920-4888

MANITOBA

Air Rite, Inc.
Winnipeg 204-895-2300

NEW BRUNSWICK

EMR Services, Ltd.
Moncton 506-855-4228

ONTARIO

R.G. Henderson Ltd.
Toronto 416-422-5580

Choquette - CKS, Inc.
Ottawa 613-739-8458

QUÉBEC

Choquette - CKS, Inc.
Montreal 514-722-2000

Choquette - CKS, Inc.
Québec City 418-681-3944

UNITED KINGDOM

Marren Group
Northants [phone]

Printed in U.S.A. September 2013 P/N 07.04.658.00 Form No. HCWBIM-0913

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