Hatco HBG Series, HBGB Series Operation Manual

Heated Black Glass Shelves

HBG and HBGB Series

Installation and Operating Manual

I&W #07.05.200.00

Do not operate this equipment unless you have
read and understood the contents of this
manual! Failure to follow the instructions
contained in this manual may result in serious
injury or death. This manual contains important
safety information concerning the maintenance,
use, and operation of this product. If you’re
unable to understand the contents of this
manual, please bring it to the attention of your
supervisor. Keep this manual in a safe location
for future reference.

No opere este equipo al menos que haya leído y
comprendido el contenido de este manual!
Cualquier falla en el seguimiento de las
instrucciones contenidas en este manual puede
resultar en un serio lesión o muerte. Este manual
contiene importante información sobre seguridad
concerniente al mantenimiento, uso y operación de
este producto. Si usted no puede entender el
contenido de este manual por favor pregunte a su
supervisor. Almacenar este manual en una
localización segura para la referencia futura.

© 2009 Hatco Corporation

CONTENTS

NOTICE

CAUTION

WARNING

Important Owner Information........................................i

Introduction ....................................................................i

Important Safety Information .......................................1

Model Designation ........................................................2

Model Descriptions .......................................................2

All Models..................................................................2

HBG Models ..............................................................2

HBGB Models............................................................2

Specifications................................................................2

Plug Configurations ...................................................2

Dimensions — HBG Models .....................................3

Dimensions — HBGB Models ...................................3

Electrical Rating Chart — HBG Models ....................4

Electrical Rating Chart — HBGB Models ..................4

Installation .....................................................................5

General......................................................................5

HBG Models ..............................................................5

HBGB Models............................................................5

IMPORTANT OWNER INFORMATION

Record the model number, serial number (specification label
located on the bottom of the unit), voltage, and purchase date
of the unit in the spaces below. Please have this information
available when calling Hatco for service assistance.

Model No. ____________________________________

Operation .......................................................................7

General......................................................................7

Maintenance ..................................................................8

General......................................................................8

Daily Cleaning ...........................................................8

Cleaning Burned-On Residue ...................................8

Cleaning Sugary Spills ..............................................8

Cleaning Metal Marks and Scratches .......................8

Troubleshooting Guide.................................................9

Options and Accessories ...........................................10

Hatco Limited Warranty..............................................12

Authorized Parts Distributors ....................Back Cover

Business 8:00
Hours: Central Standard Time (C.S.T.)

AM to 5:00 PM

(Summer Hours: June to September –
8:00

AM to 5:00 PM C.S.T. Monday – Thursday

8:00

AM to 2:30 PM C.S.T. Friday)

Serial No. ____________________________________

Voltage ______________________________________

Date of Purchase ______________________________

INTRODUCTION

Hatco Heated Black Glass Shelves are designed to hold food
hot safely while blending into the surrounding décor. They will
keep food at proper serving temperatures without affecting
quality. These units feature a thermostatically-controlled heated
glass base that extends the food holding times.

Heated Black Glass Shelves are a product of extensive
research and field testing. The materials used were selected
for maximum durability, attractive appearance, and optimum
performance. Every unit is inspected and tested thoroughly
prior to shipment.

This manual provides the installation, safety, and operating
instructions for Heated Black Glass Shelves. Hatco
recommends all installation, operating, and safety instructions
appearing in this manual be read prior to installation or
operation of a unit.

Telephone: [phone]

Fax: [phone] (Parts and Service)

[phone] (International)

24 Hour 7 Day Parts and Service Assistance
available in the United States and Canada
by calling [phone].

Additional information can be found by visiting our web site at
www.hatcocorp.com.

Safety information that appears in this manual is identified by
the following signal word panels:

WARNING indicates a hazardous situation which, if not
avoided, could result in death or serious injury.

CAUTION indicates a hazardous situation which, if not
avoided, could result in minor or moderate injury.

NOTICE is used to address practices not related to
personal injury.

i

Form No. HBGM-0309

IMPORTANT SAFETY INFORMATION

WARNING

CAUTION

NOTICE

Read the following important safety information before using this equipment to avoid serious injury or death and

to avoid damage to equipment or property.

ELECTRIC SHOCK HAZARD:

• Plug unit into a properly grounded electrical outlet of
the correct voltage, size, and plug configuration. If the
plug and receptacle do not match, contact a qualified
electrician to determine and install the proper voltage
and size electrical outlet.

• Turn power switch OFF, unplug power cord, and allow
unit to cool before performing any maintenance or
cleaning.

• DO NOT submerge or saturate with water. Unit is not
waterproof. Do not operate if unit has been submerged
or saturated with water.

• This unit is not “jet-proof” construction. Do not use jet­clean spray to clean this unit.

• Unit is not weatherproof. Locate unit indoors where the
ambient air temperature is a minimum of 70°F (21°C).

• Do not pull unit by power cord.

• Discontinue use if power cord is frayed or worn.

• Do not attempt to repair or replace a damaged power
cord. The cord must be replaced by Hatco, an
Authorized Hatco Service Agent, or a person with
similar qualifications.

• Use only Genuine Hatco Replacement Parts when
service is required. Failure to use Genuine Hatco
Replacement Parts will void all warranties and may
subject operators of the equipment to hazardous
electrical voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are specified to
operate safely in the environments in which they are
used. Some aftermarket or generic replacement parts
do not have the characteristics that will allow them to
operate safely in Hatco equipment.

FIRE HAZARD: Locate unit a minimum of 1″ (25 mm) from
combustible walls and materials. If safe distances are not
maintained, combustion or discoloration could occur.

Make sure food product has been heated to the proper food­safe temperature before placing on the unit. Failure to heat
food product properly may result in serious health risks. This
unit is for holding preheated food product only.

This unit has no “user-serviceable” parts and must be
serviced by qualified personnel only. If service is required
on this unit, contact an Authorized Hatco Service Agent or
contact the Hatco Service Department at 800-558-0607 or
414-671-6350; fax [phone]; or International fax 414­671-3976.

BURN HAZARD: Some exterior surfaces on unit will get
hot. Use caution when touching these areas.

Locate unit at the proper counter height in an area that is
convenient for use. The location should be level to
prevent the unit or its contents from falling accidentally
and strong enough to support the weight of the unit and
contents.

Do not operate built-in models without the control box
mounted properly as described in the installation
instructions.

The National Sanitation Foundation (NSF) requires that
units over 36″ (914 mm) in width or weighing more than
80 lbs. (36 kg) either be sealed to or raised above the
installation surface. If this unit cannot be sealed at the
point of use, 4″ (102 mm) legs are included to allow for
proper cleaning access below the unit.

Pitting or indentation in the glass surface may occur from
sugary spills. If pitting or indentation occurs, the glass
surface must be replaced. To prevent further damage and
possible injury from broken glass, stop using unit
immediately and contact an Authorized Hatco Service
Agent.

Built-in units are designed for use in metallic countertops.
Damage to non-metallic countertop material is not covered
under the Hatco warranty.

Do not modify wiring or cut thermostat capillary wire on
control box to increase remote mounting distance. Cutting
the thermostat capillary wire will cause the unit to overheat
and may damage the unit as well as the surrounding
countertop.

DO NOT turn on unit until it has been cleaned thoroughly.
Ceramic glass surface must be clear of debris to prevent
burn-on.

Do not lay unit on the side with the control panel or damage
to the unit could occur.

Do not slide pans across glass surface, use rough­bottomed pans, or drop anything on glass surface.
Scratching or breakage may occur. Damage to glass
surface or breakage of glass caused by misuse is not
covered under warranty.

Use only wipes, pads, and cleaners designed specifically
for cleaning ceramic glass surfaces. Using other wipes,
pads, or cleaners may damage ceramic glass surface.

Form No. HBGM-0309

1

MODEL DESIGNATION

H B G B - X X X X

Heated

Glass

Built-In

Black

Width (inches)

Depth (inches)

WARNING

NEMA 5-15P

AS 3112

CEE 7/7 Schuko

BS-1363

MODEL DESCRIPTIONS

Figure 1. Model Designation

All Models

All Hatco Heated Black Glass Shelves are ideal for pass through
areas, buffet lines, and as hors d’oeuvre displays. National
Sanitation Foundation (NSF) approval allows the placement of
food product directly on the glass surface, if desired. Standard
equipment includes an illuminated power ON/OFF switch, a
thermostatically-controlled heated ceramic glass top, and a
painted steel base. The Heated Black Glass Shelves have a
temperature range of 100° to 200°F (38° to 93°C).

HBG Models

The HBG Heated Black Glass shelf is a portable shelf with an
attached 6′ (1829 mm) cord and plug. The portable unit is
available in six models: HBG-2418, HBG-3018, HBG-3618,
HBG-4818, HBG-6018 and HBG-7218.

HBGB Models

The HBGB Heated Black Glass shelf is a built-in unit that is
equipped with an attached trim mounting ring. The unit includes
a remote control box that is attached with 3′ (914 mm) of
conduit. A 6′ (1829 mm) cord with plug connects the remote
control box to the power source.

The built-in units are available in six models: HBGB-2418,
HBGB-3018, HBGB-3618, HBGB-4818, HBGB-6018 and
HBGB-7218.

Figure 3. Model HBGB

SPECIFICATIONS

Plug Configurations

Units are supplied from the factory with an electrical cord and
plug installed. Plugs are supplied according to the application.

ELECTRIC SHOCK HAZARD: Plug unit into a properly
grounded electrical outlet of the correct voltage, size, and
plug configuration. If the plug and receptacle do not match,
contact a qualified electrician to determine and install the
proper voltage and size electrical outlet.

Figure 2. Model HBG

Figure 4. Plug Configurations

NOTE: Receptacle not supplied by Hatco.

2

Form No. HBGM-0309

Dimensions — HBG Models

A

D E

B

C

Front View Side View

A

B

D

E

C

F

Front View

Side View

Width Depth Height Footprint Footprint

Model (A) (B) (C) Width (D) Depth (E)

SPECIFICATIONS

HBG-2418 24-3/8″ 18-3/8″ 2-1/2″ 19-3/4″ 13-3/4″

(619 mm) (467 mm) (64 mm) (502 mm) (349 mm)

HBG-3018 30-3/8″ 18-3/8″ 2-1/2″ 25-3/4″ 13-3/4″

(772 mm) (467 mm) (64 mm) (654 mm) (349 mm)

HBG-3618 36-3/8″ 18-3/8″ 2-1/2″ 31-3/4″ 13-3/4″

(924 mm) (467 mm) (64 mm) (806 mm) (349 mm)

HBG-4818 48-3/8″ 18-3/8″ 6-1/8″† 42-3/4″ 12-3/4″

(1229 mm) (467 mm) (156 mm) (1086 mm) (324 mm)

HBG-6018 60-3/8″ 18-3/8″ 6-1/8″† 54-3/4″ 12-3/4″

(1534 mm) (467 mm) (156 mm) (1391 mm) (324 mm)

HBG-7218 72-3/8″ 18-3/8″ 6-1/8″† 66-3/4″ 12-3/4″

(1838 mm) (467 mm) (156 mm) (1695 mm) (324 mm)

†Height includes 4″ (102 mm) legs.

Figure 5. Dimensions – HBG Model

NOTE: The specification label is located

on the bottom of the unit. See
label for serial number and
verification of unit electrical
information.

Dimensions — HBGB Models

Model (A) (B) (C)

HBGB-2418 25-3/4″ 19-3/4″ 2-1/4″

HBGB-3018 31-3/4″ 19-3/4″ 2-1/4″

HBGB-3618 37-3/4″ 19-3/4″ 2-1/4″

HBGB-4818 49-3/4″ 19-3/4″ 2-1/4″

HBGB-6018 61-3/4″ 19-3/4″ 2-1/4″

HBGB-7218 73-3/4″ 19-3/4″ 2-1/4″

Remote Box 7″ 2-1/2″ 3″

Width Depth Height

(654 mm) (502 mm) (57 mm)

(806 mm) (502 mm) (57 mm)

(959 mm) (502 mm) (57 mm)

(1264 mm) (502 mm) (57 mm)

(1568 mm) (502 mm) (57 mm)

(1873 mm) (502 mm) (57 mm)

Width Depth Height

(D) (E) (F)

(178 mm) (64 mm) (76 mm)

Figure 6. Dimensions – HBGB Model

NOTE: The specification label is located on the bottom of the

unit. See label for serial number and verification of unit
electrical information.

Form No. HBGM-0309

3