Hatco GRSSR20-DL Series, GRSSR20-DLH Series Installation Manual

GLO-RAY

®

Round Heated Stone Shelf

with Display Lamp

GRSSR20-DL & GRSSR20-DLH

Series

Installation & Operating Manual

I&W #07.05.179.00

This manual contains important safety information
concerning the maintenance, use and operation of this
product. Failure to follow the instructions contained in
this manual may result in serious injury. If you’re unable
to understand the contents of this manual, please bring
it to the attention of your supervisor. Do not operate this
equipment unless you have read and understood the
contents of this manual.

Este manual contiene importante información sobre
seguridad concerniente al mantenimiento, uso y
operación de este producto. Cualquier falla en el
seguimiento de las instrucciones contenidas en este
manual puede resultar en un serio daño. Si usted no
puede entender el contenido de este manual por favor
pregunte a su supervisor. No opere este equipo al
menos que haya leído y comprendido el contenido de
este manual.

Form No. GRSSRDLM-0607

i

CONTENTS

Important Owner Information...............................i

Introduction ...........................................................i

Important Safety Information..............................1

Model Description................................................3

All Models........................................................3

GRSSR20-DL (Standard Wattage)..................3

GRSSR20-DLH (High Wattage)......................3

Model Designation ...............................................3

Specifications.......................................................4

Electrical Rating Chart ....................................4

Plug Configuration...........................................4

Dimensions......................................................4

Installation ............................................................5

Unpacking .......................................................5

Location...........................................................5

Operation ..............................................................6

Maintenance .........................................................7

General............................................................7

Cleaning ..........................................................7

Cleaning for Swanstone Solid Surface ...........7

Cleaning for Decorative Lamp ........................7

Heat Bulb Replacement ..................................8

Accessories..........................................................9

Cutting Board/Carving Station.........................9

Troubleshooting.................................................10

Hatco Limited Warranty.....................................11

Authorized Parts Distributors ............Back Cover

Record the model number, serial number (located on
the side of the unit), voltage and purchase date of
your Round Heated Stone Shelf with Display Lamp
in the spaces below. Please have this information
available when calling Hatco for service assistance.

Model No. ________________________________

Serial No. ________________________________

Voltage __________________________________

Date of Purchase __________________________

Business 8:00 a.m. to 5:00 p.m.
Hours: Central Standard Time

(Summer Hours: June to September –
8:00 a.m. to 5:00 p.m. C.D.T.
Monday through Thursday
8:00 a.m. to 2:30 p.m. C.D.T. Friday)

Telephone: [phone]

Fax: [phone] (Parts & Service)

[phone] (International)

24-Hour 7-Day Parts & Service
Assistance available in the United
States and Canada by calling
[phone].

Additional information can be found by visiting our
web site at www.hatcocorp.com

Hatco Glo-Ray®Round Heated Stone Shelf with
Display Lamp is designed to keep hot food at optimum
serving temperatures and to enhance restaurant
decor. Heat is focused directly above and below,
providing effective insulation for prolonged serving
times.

Hatco foodwarmers are quality built to meet the
demands of foodservice operations and provide
years of trouble-free performance.

This manual provides the installation, safety and
operating instructions for the Glo-Ray Round Heated
Stone Shelf with Display Lamp. We recommend all
installation, operating and safety instructions
appearing in this manual be read prior to installation
or operation of your foodwarmer. Safety instructions

that appear in this manual after a warning symbol

and the words WARNING or CAUTION printed in

bold face are very important. WARNING means
there is the possibility of serious personal injury or
death to yourself or others. CAUTION means
there is the possibility of minor or moderate injury.
NOTICE without the symbol signifies the possibility
of equipment or property damage only.

Hatco Glo-Ray Round Heated Stone Shelf with
Display Lamp is a product of extensive research and
field testing. The materials used were selected for
maximum durability, attractive appearance and
optimum performance. Every unit is thoroughly
inspected and tested prior to shipment.

IMPORTANT OWNER INFORMATION

INTRODUCTION

Form No. GRSSRDLM-0607

1

IMPORTANT SAFETY INFORMATION

WARNINGS

For safe and proper operation, plug unit into
a properly grounded electrical outlet of the
correct voltage, wire size and plug
configuration. If the plug and receptacle do
not match, contact a qualified electrician to
determine the proper voltage and size and to
install the proper electrical outlet.

The Glo-Ray®Round Heated Stone Shelf
with Display Lamp is not waterproof. To
avoid electrical shock or personal injury DO
NOT submerge in water. Do not operate if it
has been submerged in water. Do not steam
clean.

To avoid any injury, turn the power switch
OFF, unplug the unit from the power source
and allow to cool completely before
performing any maintenance or cleaning.

To avoid any injury, turn the power supply
OFF to the mounting location before
installing.

For safe and proper operation, the unit must
be located at 1" (25.4 mm) distance from
combustible walls and materials. If safe
distances are not maintained, discoloration
or combustion could occur.

To prevent any injury or damage to the unit
do not pull unit by power cord.

To prevent any injury, discontinue use if
power cord is frayed or worn.

Some exterior surfaces on the unit will get
hot. Use caution when touching these areas
to avoid injury.

WARNINGS

GRSSR20-DL standard watt heat lamps
(250 watt bulb) must have a minimum of
16" (406 mm) above a flammable surface.
If safe distances are not maintained,
discoloration or combustion could occur.

GRSSR20-DLH high watt heat lamps
(375 watt bulb) must have a minimum of
27" (686 mm) above a flammable surface. If
safe distances are not maintained,
discoloration or combustion could occur.

For safe and proper operation, do not install
a 375 watt bulb into a GRSSR20-DL standard
watt unit.

If service is required on this unit, contact
your Authorized Hatco Service Agent, or
contact the Hatco Service Department at
800-558-0607 or 414-671-6350; fax 800-690­2966 or International fax [phone].

This product has no “user” serviceable
parts. To avoid damage to the unit or injury
to personnel, use only Authorized Hatco
Service Agents and Genuine Hatco
Replacement Parts when service is required.

Genuine Hatco Replacement Parts are
specified to operate safely in the
environments in which they are used. Some
aftermarket or generic replacement parts do
not have the characteristics that will allow
them to operate safely in Hatco equipment.
It is essential to use Hatco Replacement
Parts when repairing Hatco equipment.
Failure to use Hatco Replacement Parts may
subject operators of the equipment to
hazardous electrical voltage, resulting in
electrical shock or burn.

IMPORTANT! Read the following important safety information to avoid personal injury or
death, and to avoid damage to the equipment or property.

Form No. GRSSRDLM-0607

2

IMPORTANT SAFETY INFORMATION

CAUTIONS

Damage to the countertop material caused
by heat generated from Hatco equipment is
not covered under the Hatco Warranty.
Contact the manufacturer of the base
material for application information.

To avoid any injury or damage locate the
unit at the proper counter height, in an area
that is convenient for use. The location
should be level to prevent the unit or its
contents from accidentally falling, and
strong enough to support the weight of the
unit and food.

CAUTIONS

Unit is not weatherproof. For safe and
proper operation locate the unit indoors
where the ambient air temperature is
constant and is a minimum of 70°F (21°C).

Some exterior surfaces on the unit will get
hot. Use caution when touching these areas
to avoid injury.

NOTICES
Use only non-abrasive cleaners. Abrasive
cleaners could scratch the finish of your
unit, marring its appearance and making it
susceptible to dirt accumulation.

IMPORTANT! Read the following important safety information to avoid personal injury or
death, and to avoid damage to the equipment or property.

Form No. GRSSRDLM-0607

3

MODEL DESCRIPTION

ALL MODELS

Hatco’s Glo-Ray®Round Heated Shelf with Display
Lamp features a thermostatically controlled
Swanstone®base available in stone colors of Gray
Granite, Bermuda Sand, Night Sky and Sawgrass;
and display lamp offering Designer colors in Warm
Red, Black, Gray Granite, White Granite, Navy Blue
and Hunter Green.

Each foodwarmer comes equipped with an On/Off
(lighted) rocker switch, adjustable thermostat and 6'
(1829 mm) power cord with attached plug.

GRSSR20-DL (Standard Wattage)

Standard wattage models (DL) feature a 250 watt
upper infrared heat bulb.

GRSSR20-DLH (High Wattage)

High wattage models (DLH) feature a 375 watt upper
infrared heat bulb.

Figure 1. Model GRSSR20-DL

Figure 2. Model Designation

GR SS R 20 - DL H 775 16

MODEL DESIGNATION

Glo-Ray

Stone Shelf

Round

Shade Style

Distance between Upper

Lamp and Heated Base

Shelf Diameter – Inches

High Watt

Decorative Lamp