Hatco GRSSR, GRSS, GRSSB Installation And Operating Manual

GLO-RAY

®

Heated Stone Shelves

GRSS, GRSSB, and GRSSR Series

Installation and Operating Manual

I&W #07.05.166.00

Do not operate this equipment unless
you have read and understood the
contents of this manual! Failure to follow
the instructions contained in this manual
may result in serious injury or death.
This manual contains important safety
information concerning the
maintenance, use, and operation of this
product. If you’re unable to understand
the contents of this manual, please bring
it to the attention of your supervisor.
Keep this manual in a safe location for
future reference.

No opere este equipo al menos que haya
leído y comprendido el contenido de este
manual! Cualquier falla en el
seguimiento de las instrucciones
contenidas en este manual puede
resultar en un serio lesión o muerte. Este
manual contiene importante información
sobre seguridad concerniente al
mantenimiento, uso y operación de este
producto. Si usted no puede entender el
contenido de este manual por favor
pregunte a su supervisor. Almacenar
este manual en una localización segura
para la referencia futura.

© 2008 Hatco Corporation

CONTENTS

NOTICE

CAUTION

WARNING

Important Owner Information...............................i

Introduction...........................................................i

Important Safety Information..............................1

Model Descriptions..............................................2

All Models........................................................2

GRSS Models .................................................2

GRSSR Models...............................................2

GRSSB Models...............................................2

Model Designation...............................................3

Specifications.......................................................3

Plug Configurations .........................................3

Dimensions................................................3 – 4

Electrical Rating Charts.............................5 – 6

Installation............................................................7

Operation............................................................10

Maintenance........................................................11

Troubleshooting Guide......................................12

Accessories........................................................13

Hatco Limited Warranty.....................................17

Authorized Parts Distributors...........Back Cover

IMPORTANT OWNER INFORMATION

Record the model number, serial number, voltage,
and purchase date of your Glo-Ray®Heated Stone
Shelf in the spaces below. Please have this
information available when contacting Hatco for
service assistance.

Model No. ________________________________
Serial No. ________________________________
Voltage __________________________________

Business 8:00 a.m. to 5:00 p.m.
Hours: Central Standard Time

Telephone: [phone]
Fax: [phone] (Parts and Service)

GRSS and GRSSR Models ............................7

GRSSB Models...............................................7

General..........................................................10

General..........................................................11

Cleaning ........................................................11

Cleaning the Swanstone® Solid Surface ......11

(Summer Hours: June to September –
8:00 a.m. to 5:00 p.m. C.S.T.
Monday through Thursday
8:00 a.m. to 2:30 p.m. C.S.T. Friday)

[phone] (International)

Date of Purchase __________________________

INTRODUCTION

The Hatco Glo-Ray Heated Stone Shelf is designed
to safely hold food hot while blending into your
décor. It will keep food at proper serving
temperatures without affecting quality. This warmer
features a thermostatically-controlled heated base
that extends the food holding times.

Glo-Ray Heated Stone Shelves are a product of
extensive research and field testing. The materials
used were selected for maximum durability,
attractive appearance, and optimum performance.
Every unit is inspected and tested thoroughly prior
to shipment.

This manual provides the installation, safety, and
operating instructions for the Glo-Ray Heated Stone
Shelf. Hatco recommends all installation, operating,
and safety instructions appearing in this manual be
read prior to installation or operation of the Glo-Ray
Heated Stone Shelf.

24 Hour 7 Day Parts and Service

Assistance available in the
United States and Canada
by calling [phone].

Additional information can be found by visiting our
web site at www.hatcocorp.com.

Safety information that appears in this manual is
identified by the following signal word panels:

WARNING indicates a hazardous situation
which, if not avoided, could result in death or
serious injury.

CAUTION indicates a hazardous situation which,
if not avoided, could result in minor or moderate
injury.

NOTICE is used to address practices not related
to personal injury.

i

Form No. GRSSM-0208

IMPORTANT SAFETY INFORMATION

WARNING

CAUTION

NOTICE

Read the following important safety information before using this equipment to avoid
serious injury or death and to avoid damage to equipment or property.

ELECTRIC SHOCK HAZARD:

• Plug unit into a properly grounded electrical
outlet of the correct voltage, size, and plug
configuration. If the plug and receptacle do
not match, contact a qualified electrician to
determine and install the proper voltage and
size electrical outlet.

• Turn the power switch OFF, unplug the power
cord, and allow the unit to cool before
performing any maintenance or cleaning.

• DO NOT submerge or saturate with water.
Unit is not waterproof. Do not operate if unit
has been submerged or saturated with water.

• Unit is not weatherproof. Locate the unit
indoors where the ambient air temperature is
a minimum of 70°F (21°C).

• This unit is not “jet-proof” construction. Do
not use jet-clean spray to clean this unit.

• Do not pull unit by power cord.

• Discontinue use if power cord is frayed or
worn.

• Do not attempt to repair or replace a
damaged power cord. The cord must be
replaced by Hatco, an Authorized Hatco
Service Agent, or a person with similar
qualifications.

• Use only Genuine Hatco Replacement Parts
when service is required. Failure to use
Genuine Hatco Replacement Parts may
subject operators of the equipment to
hazardous electrical voltage, resulting in
electrical shock or burn. Genuine Hatco
Replacement Parts are specified to operate
safely in the environments in which they are
used. Some aftermarket or generic
replacement parts do not have the
characteristics that will allow them to operate
safely in Hatco equipment.

BURN HAZARD: Some exterior surfaces on the
unit will get hot. Use caution when touching
these areas.

Locate the unit at the proper counter height in
an area that is convenient for use. The location
should be level to prevent the unit or its
contents from falling accidentally and strong
enough to support the weight of the unit and
contents.

Do not operate built-in models without the
control box mounted properly as described in
the installation instructions.

This unit is recommended for use in metallic
countertops. Damage to non-metallic countertop
material caused by heat generated from Hatco
equipment is not covered under the Hatco
warranty. For other surfaces, verify that the
material is suitable for temperatures up to 200 °F
(93° C).

Built-in units must not have a setpoint
temperature higher than 200°F (93°C).
Temperatures exceeding 200°F (93°C) will
damage the unit and void the warranty.

Do not lay unit on the side with the control panel
or damage to the unit could occur.

FIRE HAZARD: Locate the unit a minimum of 1″
(25 mm) from combustible walls and materials. If
safe distances are not maintained, combustion
or discoloration could occur.

This unit has no “user-serviceable” parts. If
service is required on this unit, contact an
Authorized Hatco Service Agent or contact the
Hatco Service Department at 800-558-0607 or
414-671-6350; fax [phone]; or International
fax [phone].

Form No. GRSSM-0208

1

MODEL DESCRIPTIONS

All Models

All Hatco Heated Stone Shelves are ideal for pass
through areas, buffet lines, and as hors d’ oeuvre
displays. The unique Heated Stone Shelf is
constructed of Swanstone®and is available in
several stock colors. Standard equipment includes
an illuminated power ON/OFF switch, a
thermostatically-controlled heated stone top, and
painted steel base. The Heated Stone Shelves have
a temperature range of 100° to 200°F (38° to 93°C).

GRSS Models

The GRSS Heated Stone Shelf is a portable shelf
with an attached 6′ (1829 mm) cord and plug. The
portable unit is available in six models: GRSS-2418,
GRSS-3018, GRSS-3618, GRSS-4818, GRSS­6018, and GRSS-7218.

GRSSB Models

The GRSSB Heated StoneShelf is a built-in unit that
is equipped with an attached trim mounting ring. The
unit includes a remote control box that is attached
with 3′ (914 mm) of conduit. A 6′ (1829 mm) power
cord with plug connects the remote control box to
the power source.

The built-in units are available in six models:
GRSSB-2418, GRSSB-3018, GRSSB-3618,
GRSSB-4818, GRSSB-6018, and GRSSB-7218.

Figure 3. Model GRSSB

Figure 1. Model GRSS

GRSSR Models

The GRSSR Heated Stone Shelf is a portable round
shelf with an attached 6′ (1829 mm) cord and plug.
The portable unit is available in three models:
GRSSR-16, GRSSR-18 and GRSSR-20.

Figure 2. Model GRSSR

2

Form No. GRSSM-0208

G R S S X

Glo-Ray

Heated Shelf

Stone

Model Distinction
None = Portable Rectangular
R = Portable Round
B = Built-In

Figure 4. Model Designation

NEMA 5-15P NEMA 5-20P

CEE 7/7 Schuko BS-1363

NOTE: Receptacle not supplied by Hatco.

WARNING

A

D E

B

C

Front View Side View

Plug Configurations

Units are supplied from the factory with an electrical
cord and plug installed. Plugs are supplied
according to the applications as shown in Figure 5.

ELECTRIC SHOCK HAZARD: Plug unit into a
properly grounded electrical outlet of the correct
voltage, size, and plug configuration. If the plug
and receptacle do not match, contact a qualified
electrician to determine and install the proper
voltage and size electrical outlet.

MODEL DESIGNATION

SPECIFICATIONS

Dimensions — GRSS Models

Width Depth Height Footprint Footprint

Model (A) (B) (C) Width (D) Depth (E)

GRSS-2418 24″ 18″ 2-1/2″ 19-3/4″ 13-3/4″

(610 mm) (457 mm) (64 mm) (502 mm) (349 mm)

GRSS-3018 30″ 18″ 2-1/2″ 25-3/4″ 13-3/4″

(762 mm) (457 mm) (64 mm) (654 mm) (349 mm)

GRSS-3618 36″ 18″ 2-1/2″ 31-3/4″ 13-3/4″

(914 mm) (457 mm) (64 mm) (806 mm) (349 mm)

GRSS-4818 48″ 18″ 2-1/2″ 42-3/4″ 12-3/4″

(1220 mm) (457 mm) (64 mm) (1086 mm) (324 mm)

GRSS-6018 60″ 18″ 2-1/2″ 54-3/4″ 12-3/4″

(1524 mm) (457 mm) (64 mm) (1391 mm) (324 mm)

GRSS-7218 72″ 18″ 2-1/2″ 66-3/4″ 12-3/4″

(1828 mm) (457 mm) (64 mm) (1695 mm) (324 mm)

Figure 5. Plug Configurations

Form No. GRSSM-0208

Figure 6. Dimensions – GRSS Model

3

SPECIFICATIONS

A

B

Top View Side View

A

B

D

E

C

F

Front View

Side View

NOTICE

Dimensions — GRSSR Models

Model (A) (B)

Diameter Height

GRSSR-16 16″ 2-5/8″

GRSSR-18 18″ 2-5/8″

GRSSR-20 20″ 2-5/8″

Figure 7. Dimensions – GRSSR Model

Dimensions — GRSSB Models

Width Depth Height

Model (A) (B) (C)

GRSSB-2418 25-5/8″ 19-5/8″ 2-1/4″

(651 mm) (498 mm) (57 mm)

(406 mm) (67 mm)

(457 mm) (67 mm)

(508 mm) (67 mm)

Width Depth Height

(D) (E) (F)

Remote Box 7″ 3″ 3-1/4″

(178 mm) (76 mm) (83 mm)

GRSSB-3018 31-5/8″ 19-5/8″ 2-1/4″

GRSSB-3618 37-5/8″ 19-5/8″ 2-1/4″

GRSSB-4818 49-5/8″ 19-5/8″ 2-1/4″

GRSSB-6018 61-5/8″ 19-5/8″ 2-1/4″

GRSSB-7218 73-5/8″ 19-5/8″ 2-1/4″

(803 mm) (498 mm) (57 mm)

(956 mm) (498 mm) (57 mm)

(1260 mm) (498 mm) (57 mm)

(1565 mm) (498 mm) (57 mm)

(1870 mm) (498 mm) (57 mm)

Refer to the INSTALLATION section of this
manual for actual countertop cutout
dimensions.

Figure 8. Dimensions – GRSSB Model

4

Form No. GRSSM-0208