Hatco GR Series, GRH Series, GRA Series, GRAH Series, GRAL Series, GRAHL Series, GRN Series, GRNH Series Operation Manual
Specifications and Main Features
Frequently Asked Questions
User Manual
GLO-RAY
CAUTION- HOT
GLO-RAY
Foodwarmer
HATCOCORP.MILWAUKEE,WI U.S.A.
ON
OFF
O
PARTS&SERVICE
ASSISTANCE
WWWHATCOCORPCOM
800-558-0607
CAUTION-HOT
GLO-RAY
Foodwarmer
HATCOCO
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ASSISTANCE
WWW
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800
-55
8-0607
CAUTION- HOT
GLO-RAY
Foodwarmer
HATCOCORP.MILWAUKEE,WI U.S.A.
ON
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PARTS&SERVICE
ASSISTANCE
WWWHATCOCORPCOM
800-558-0607
®
Infrared Strip Heaters
GR, GRH, GRA, GRAH, GRAL,
GRAHL, GRN, and GRNH Series
Installation and Operating Manual
I&W #07.05.183.00
Do not operate this equipment unless
you have read and understood the
contents of this manual! Failure to follow
the instructions contained in this manual
may result in serious injury or death.
This manual contains important safety
informationconcerningthe
maintenance, use, and operation of this
product. If you’re unable to understand
the contents of this manual, please bring
it to the attention of your supervisor.
Keep this manual in a safe location for
future reference.
No opere este equipo al menos que haya
leído y comprendido el contenido de este
manual!Cualquierfallaenel
seguimientodelasinstrucciones
contenidasenestemanualpuede
resultar en un serio lesión o muerte. Este
manual contiene importante información
sobreseguridadconcernienteal
mantenimiento, uso y operación de este
producto. Si usted no puede entender el
contenido de este manual por favor
pregunte a su supervisor. Almacenar
este manual en una localización segura
para la referencia futura.
Authorized Parts Distributors...........Back Cover
IMPORTANT OWNER INFORMATION
Recordthemodelnumber,serialnumber
(identification decal located on the underside of the
unit), voltage, and purchase date of your strip heater
in the spaces below. Please have this information
available when calling Hatco for service assistance.
Model No. ________________________________
Serial No. ________________________________
Voltage __________________________________
Date of Purchase __________________________
Business8:00 a.m. to 5:00 p.m.
Hours:Central Standard Time
Telephone: (800) 558-0607; (414) 671-6350
Fax:(800) 690-2966 (Parts and Service)
(Summer Hours: June to September –
8:00 a.m. to 5:00 p.m. C.S.T.
Monday through Thursday
8:00 a.m. to 2:30 p.m. C.S.T. Friday)
(414) 671-3976 (International)
24 Hour 7 Day Parts and Service
Assistanceavailableinthe
UnitedStatesandCanada
by calling (800) 558-0607.
INTRODUCTION
Hatco Glo-Ray®Strip Heaters ensure maximum food
holding and minimize the risk of food-borne illness.
Optimum safety and quality is the result of food held
at the proper serving temperatures, using Glo-Ray’s
pre-focused heat patterns. The pre-focused heat
pattern prevents foods frombeing over-cooked in the
middle and cooling off around the edges by
concentratinghighertemperaturesto the outer edges
of holding surfaces where heat loss is the greatest.
Utilizing specially designed reflectors to direct the
heat from the element, Glo-Ray Strip Heaters safely
maintain peak serving temperatures longer without
cooking the food beyond the point of excellence.
Glo-Ray Strip Heaters are available from the factory
withor without shatter-resistantincandescentlightsto
illuminate the warming area. These bulbs have a
special coating that guards against injury and food
contamination in the event of breakage.
Glo-Ray Strip Heaters are a product of extensive
research and field testing. The materials used were
selectedformaximumdurability,attractive
appearance,and optimumperformance.Every unit is
inspected and tested thoroughly prior to shipment.
Additional information can be found by visiting our
web site at www.hatcocorp.com.
This manual provides the installation, safety, and
operating instructions for Glo-Ray Strip Heaters.
Hatco recommends all installation, operating, and
safety instructions appearing in this manual be read
prior to installation or operation of the Strip Heaters.
Safety information that appears in this manual is
identified by the following signal word panels:
WARNING indicates a hazardous situation
which, if not avoided, could result in death or
serious injury.
CAUTION indicates a hazardous situation which,
if not avoided, could result in minor or moderate
injury.
NOTICE is used to address practices not related
to personal injury.
i
Form No. GRM-0508
IMPORTANT SAFETY INFORMATION
WARNING
WARNING
Read the following important safety information before using this equipment to avoid
serious injury or death and to avoid damage to equipment or property.
ELECTRIC SHOCK HAZARD:
• Forhard-wiredunits,allelectrical
connections must be in accordance with
localelectricalcodesandanyother
applicable codes. Connections should be
made by a qualified, licensed electrician.
• Units equipped with a cord and plug supplied
by Hatco must be plugged into a properly
grounded electrical outlet of the correct
voltage, size, and plug configuration. If the
plug and receptacle do not match, contact a
qualified electrician to determine and install
the proper voltage and size electrical outlet.
• Unplug the power cord or turn the power OFF
atthefuseddisconnectswitch/circuit
breaker and allow the unit to cool before
performing any maintenance or cleaning.
• Discontinue use if power cord is frayed or
worn.
• Do not attempt to repair or replace a
damaged power cord. The cord must be
replaced by Hatco, an Authorized Hatco
Service Agent, or a person with similar
qualifications.
• DO NOT submerge or saturate with water.
Unit is not waterproof. Do not operate if unit
has been submerged or saturated with water.
• This unit is not “jet-proof” construction. Do
not use jet-clean spray to clean this unit.
• Use only Genuine Hatco Replacement Parts
when service is required. Failure to use
Genuine Hatco Replacement Parts will void
all warranties and may subject operators of
theequipmentto hazardouselectrical
voltage, resulting in electrical shock or burn.
GenuineHatcoReplacement Partsare
specifiedtooperatesafelyinthe
environments in which they are used. Some
aftermarket or generic replacement parts do
not have the characteristics that will allow
them to operate safely in Hatco equipment.
FIRE HAZARD:
• Locate the unit the correct distance from
combustible walls and materials. If safe
distances are not maintained, discoloration
or combustion could occur. Refer to specific
installation and mounting information in this
manual for proper clearances.
• Makesuretofollowtheinstallation
information listed below for specific strip
heaters. If safe distances are not maintained,
discoloration or combustion could occur.
a. Do not install standard wattage strip
heaters (GR, GRA, GRN, GRAL Series)
less than 10″ (254 mm) above combustible
surfaces.
b. Do not install high wattage strip heaters
(GRH, GRAH, GRNH, GRAHL Series) less
than 13-1/2″ (343 mm) above combustible
surfaces.
c. Do not install dual strip heaters (GRA-
XXD, GRAH-XXD, GRAL-XXD, and GRAHLXXD Series) above combustible surfaces.
e. Install all single strip heaters with a
minimum distance of 3″ (76 mm) from a
combustible wall or adjacent surface.
• Do not store or use gasoline or other
flammable vapors or liquids in the vicinity of
this or any other appliance.
Use only light bulbs that meet or exceed
(NationalSanitationFoundation(NSF)
standards and are specifically designed for food
holding areas. Breakage of light bulbs not
specially coated could result in personal injury
and/or food contamination.
For installation with chains, make sure the
chains have sufficient strength and are securely
fastened to both the unit and the mounting
location. Poorly installed chains may cause the
unit to loosen and fall. Do not place anything on
top of units installed with chains.
Form No. GRM-0508
This unit has no “user-serviceable” parts. If
service is required on this unit, contact an
Authorized Hatco Service Agent or contact the
Hatco Service Department at 800-558-0607 or
414-671-6350; fax 800-690-2966; or International
fax 414-671-3976.
1
IMPORTANT SAFETY INFORMATION
CAUTION
NOTICE
G R A H L - 24 D
Glo-Ray
Housing Type
A = Aluminum
N = Narrow Powder-Coated Steel
No Character = Stainless Steel Housing
Incandescent Light
Dual Elements
Width (in inches)
High Wattage
BURN HAZARD: Some exterior surfaces on the
unit will get hot. Use caution when touching
these areas.
Standard and approved manufacturing oils may
smoke up to 30 minutes during initial startup.
This is a temporary condition. Operate unit
without food product until smoke dissipates.
Strip heaters equipped with incandescent lights
that require a circuit breaker larger than 20 amps
for the heat element must have a separate circuit
breaker for the incandescent lights that is 20
amps or less.
To ensure safe and proper operation, refer to the
Clearance Requirements listed in the Installation
section of this manual.
Installation of two or more separate units with
less than 3″ (76 mm) between housings may
result in premature failure of component parts.
Failure to provide proper spacing may result in
heat damage to electrical components.
To prevent unit failure, do not add a decorative
soffit to hide a pass-through mounted strip
heater.
To prevent premature failure of components due
to excessive heat, remote mounted control
boxes must be installed outside the strip heater
heat zone.
Heat damage to countertop material such as
Corian®and similar products (other than
stainless steel) is not covered under the Hatco
warranty. Contact the manufacturer of the base
material for temperature limits and application
information before installing the unit.
Use non-abrasive cleaners only. Abrasive
cleaners could scratch the finish of the unit,
marringitsappearanceandmakingit
susceptible to dirt accumulation.
MODEL DESIGNATION
Figure 1. Model Designation
2
Form No. GRM-0508
Hatco Glo-Ray®Infrared Strip Heaters keep hot
CAUTION- HOT
GLO-RAY
Foodwarmer
HATCOCORP.MILWAUKEE,WI U.S.A.
ON
OFF
O
PARTS&SERVICE
ASSISTANCE
WWWHATCOCORPCOM
800-558-0607
CAUTION- HOT
GLO-RAY
Foodwarmer
HATCOCORP.MILWAUKEE,WI U.S.A.
ON
OFF
O
PARTS&SERVICE
ASSISTANCE
WWWHATCOCORPCOM
800-558-0607
CAUTION- HOT
GLO-RAY
Foodwarmer
HATCOCORP.MILWAUKEE,WI U.S.A.
ON
OFF
O
PARTS&SERVICE
ASSISTANCE
WWWHATCOCORPCOM
800-558-0607
foods at optimum serving temperatures longer.
Foods do not dry out or become discolored; even
the most delicate dishes hold that “just-prepared”
look. The Glo-Ray pre-focused heat pattern directs
heat from a tubular element to bathe the entire
holding surface.
Glo-Ray strip heaters can be ordered in standard or
high wattage configurations, aluminum housings in
lengths of 18″ (457 mm) to 144″ (3658 mm),
stainless steel housings in lengths of 24″ (610 mm)
to 96″ (2438 mm), or narrow design housings in
lengths of 18″ (457 mm) to 72″ (1829 mm).
Glo-Ray dual models allow for side-by-side
mounting of two or more strip heaters to provide a
wider holding area (dual models are constructed
with a required 3″ [76 mm] or 6″ [152 mm] spacer
between heating elements).
MODEL DESCRIPTIONS
Figure 2. GRA-24 Model
All strip heaters have several mounting options and
switch locations. Optional infinite control switches,
remote control enclosures, incandescent lighting,
and sneeze guards are available.
GR-XX:Stainless steel housing,
standard wattage
GRH-XX:Stainless steel housing, high wattage
GRN-XX:Narrow design, powder-coated
steel housing, standard wattage
GRNH-XX:Narrow design, powder-coated
steel housing, high wattage
NOTE: Stainless steel and narrow design strip
heaters are not available with lights, sneeze
guards, or as dual units.
GRA-XX:Aluminum housing, standard wattage
GRAH-XX:Aluminum housing, high wattage
GRAL-XX:Aluminum housing, standardwattage,
The shaded areas contain electrical information for Export models only.
• 100 and 120 volt models with infinite switch may require tandem (end-to-end) elements, consult factory for applications.
100 and 120 volt models may require additional switches, consult factory for applications.
† Glo-Ray models 108″ through 144″ and 120 volt models of GRAL-84 and GRAL-96 contain tandem (end-to-end)
elements that may be individually controlled.
* Not available in 100 or 120 volts.
CE approved units for 220-230 volt utilize a 220 volt heating system; 230-240 CE units utilize a 240 volt heating system.
NOTE: GRAL & GRAHL Models that have multiple voltages listed, such
as 120/208, 120/240 or 100/200, have multiple circuits. For
example a 120/208 volt unit utilizes 120 volts for light circuit and
208 volts for the heat circuit(s). Consult Electrical Diagram
supplied with the unit for specific information.
CAUTION! Strip heaters equipped with incandescent lights
that require a circuit breaker larger than 20 amps for the
heat element must have a separate circuit breaker for the
incandescent lights that is 20 amps or less.