Do not operate this equipment unless you
have read and understood the contents of
thismanual!Failuretofollowthe
instructions contained in this manual may
result in serious injury or death. This
manualcontainsimportantsafety
information concerning the maintenance,
use, and operation of this product. If
you’re unable to understand the contents
of this manual, please bring it to the
attention of your supervisor. Keep this
manual in a safe location for future
reference.
No opere este equipo al menos que haya
leído y comprendido el contenido de este
manual! Cualquier falla en el seguimiento
de las instrucciones contenidas en este
manual puede resultar en un serio lesión
omuerte.Estemanualcontiene
importante información sobre seguridad
concerniente al mantenimiento, uso y
operación de este producto. Si usted no
puede entender el contenido de este
manualporfavorpregunteasu
supervisor. Almacenar este manual en
una localización segura para la referencia
futura.
Authorized Parts Distributors ...........Back Cover
IMPORTANT OWNER INFORMATION
R e c o r d th e m o d e l n u m b e r, se ria l n u m b e r (l o c a te d
o n t h e b a c k o f t h e u n it), v o lta ge , a n d p u r c h a s e d a t e
o f th e G lo -R a y®u nit in th e s p ac e s b elo w . P le as e
h av e th i s in fo rm a tio n av a il a b le w he n c all i n g H a tc o
fo r s e r v ic e a ss is ta n c e.
M o de l N o . _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
S e r i a l N o . _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Te le p h o n e : (8 00 ) 5 5 8 -0 6 0 7 ; ( 4 1 4 ) 6 7 1 -6 3 5 0
F ax :(8 00 ) 6 9 0 -2 9 6 6 ( P a rts a n d S e r v ic e )
D im e n s io ns — G R S D S /H M o d e ls . . . . . . . . . ....... . 1 0
G e n e r a l . . . . . ....... . . . . . . . . . . . ....... . . . . . . . . . . ........ . . . . . . . . . . 11
G e n e r a l .. . . . ....... . . . . . . . . . . . ....... . . . . . . . . . . ........ . . . . . . . . . .1 3
C le a n in g . . ........ . . . . . . . . . . ....... . . . . . . . . . . ........ . . . . . . . . . . ..1 3
R e p la c in g D is p la y L ig ht B u lb s ...... . . . . . . . . . . . ......1 3
(S u m m e r H o u r s : J u n e t o S e p te m b e r –
8 :0 0 a . m . t o 5 :0 0 p .m . C .S .T.
M o nd ay t h ro u g h T h u rs d a y
8 :0 0 a . m . t o 2 :3 0 p .m . C .S .T. F ri d a y )
(4 14 ) 6 7 1 -3 9 7 6 ( I n te rn a t i o n a l)
D a t e o f P u r c h a s e _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
INTRODUCTION
T h eH a t c oG l o - R a yM e r c h a n d is in gD i s p la y
W a rm e r sa r ep e r fe c tf o rh o l d in gw r a p p e d
s a n d w ic he s or b o x e d p i z za o n a b u ff e t l i n e o r a t
te m p o r ar y s e rv in g a re a s . T h es e w a r m er s h o ld h o t
w ra p p e d p ro d u c t s a n d ke e p th e m a t o p t i m u m
s e rv i n g te m pe ra tu re s w it h o u t a ff e ctin g q u a lity. P re f o c u s e di n f r a r e dh e a tfr o ma b o v ea n da
th e rm o sta ti c a lly c on tr o lle d h e a te d b a s e e x te n d s t h e
h old in g ti m e s o f m o s t w r ap pe d f o o d . T h e in fr a re d
h ea tin g e le m e n ts a re g u a r a n t e e d a g a in s t b u rn ou t
a nd b re a k a g e fo r t w o y e a rs . T h e s e u nit s a ls o
fe a tu re in c a n d e s c e n t lig h t s a lo n g w it h a c o r d a n d
p lu g s e t ( s ).
H a t c o G lo -R a y M e rc h a n d i s in g D is p la y W a r m er s a re
p ro d u cts o f e x t e n s iv e r e s e a r c h a n d f i e ld te st i n g . T h e
m a te ri a l su s e dw e r es e l e c t e df o rm a x i m u m
d u r a b il i t y, a t t r a c ti v e a p p e a ra n c e , a n d o p t im u m
p erfo rm a n c e. E v er y u n it is in s p e c te d an d t e s t e d
th o ro ug hly p ri o r t o s hip m e n t.
T his m a n u a l p r ov i d e s th e in s t a lla tio n , s a fe ty, a n d
o pe ra tin g i n s t r u c t io ns fo r G l o -R a y M er c ha nd is i n g
2 4 H o u r 7 D a y P a rts a nd S e rv i c e
A s s is ta n cea v a il a b lei nt h e
U n it e dS ta te sa n dC a n a d a
b y c a l lin g ( 8 0 0 ) 5 5 8 - 06 07 .
A d d itio n a l i n fo rm a ti o n c a n b e fo u n d b y v is iti n g o u r
w e b s ite a t www.hatcocorp.com.
D is p la y W a rm e rs . H a tc o r e c o m m e n d s a ll i n s ta lla ti o n ,
o pe ra tin g, a n d s a fe ty in s t r u c t io ns a p p e a r i n g i n th is
m a nu al b e r e a d p r io r to in s ta lla ti o n o r o p e ra ti o n o f
th e w a rm e r.
S a f e ty in fo rm a ti o n t h a t a p p e a rs in th is m a n u a l is
id e n ti f i e d b y th e f o llo w i n g s ig n a l w o rd p a n e ls :
WARNING indicates a hazardous situation
which, if not avoided, could result in death or
serious injury.
CAUTION indicates a hazardous situation which,
if not avoided, could result in minor or moderate
injury.
NOTICE is used to address practices not related
to personal injury.
i
F or m N o . G R S D M -0 7 08
IMPORTANT SAFETY INFORMATION
WARNING
NOTICE
CAUTION
WARNING
Read the following important safety information before using this equipment to avoid
serious injury or death and to avoid damage to equipment or property.
ELECTRIC SHOCK HAZARD:
• Plug unit into a properly grounded electrical
outlet of the correct voltage, size, and plug
configuration. If the plug and receptacle do
not match, contact a qualified electrician to
determine and install the proper voltage and
size electrical outlet.
• Turn the power switch OFF, unplug the power
cord, and allow the unit to cool before
performing any maintenance or cleaning.
• DO NOT submerge or saturate with water.
Unit is not waterproof. Do not operate if unit
has been submerged or saturated with water.
• Unit is not weatherproof. Locate the unit
indoors where the ambient air temperature is
a minimum of 70°F (21°C).
• Do not steam clean or use excessive water
on the unit.
• Do not pull unit by power cord.
• Discontinue use if power cord is frayed or
worn.
• Do not attempt to repair or replace a damaged
power cord. The cord must be replaced by
Hatco, an Authorized Hatco Service Agent, or a
person with similar qualifications.
• This unit is not “jet-proof” construction. Do
not use jet-clean spray to clean this unit.
• Do not clean the unit when it is energized or
hot.
• Use only Genuine Hatco Replacement Parts
when service is required. Failure to use
Genuine Hatco Replacement Parts will void
all warranties and may subject operators of
theequipmenttohazardouselectrical
voltage, resulting in electrical shock or burn.
GenuineHatcoReplacementPartsare
specifiedtooperatesafelyinthe
environments in which they are used. Some
aftermarket or generic replacement parts do
not have the characteristics that will allow
them to operate safely in Hatco equipment.
FIRE HAZARD: Locate the unit a minimum of 1″
(25 mm) from combustible walls and materials. If
safe distances are not maintained, combustion
or discoloration could occur.
Use only light bulbs that meet or exceed
(National Sanitation Foundation (NSF) standards
and are specifically designed for food holding
areas. Breakage of light bulbs not specially
coated could result in personal injury and/or
food contamination.
Make sure food product has been heated to the
proper food-safe temperature before placing on
the unit. Failure to heat food product properly
may result in serious health risks. This unit is for
holding preheated food product only.
Do not place food product directly onto
hardcoat surface. Food product must be
wrapped, boxed, or on a food pan.
Thisunitmust be serviced by qualified
personnelonly.Servicebyunqualified
personnel may lead to electric shock or burn.
This unit has no “user-serviceable” parts. If
service is required on this unit, contact an
Authorized Hatco Service Agent or contact the
Hatco Service Department at 800-558-0607 or
414-671-6350; fax 800-690-2966; or International
fax 414-671-3976.
BURN HAZARD: Some exterior surfaces on the
unit will get hot. Use caution when touching
these areas.
Locate the unit at the proper counter height in an
area that is convenient for use. The location
should be level to prevent the unit or its contents
from falling accidentally and strong enough to
support the weight of the unit and contents.
The National Sanitation Foundation (NSF)
requires that units over 36″ (914 mm) in width or
weighing more than 80 lbs. (36 kg) either be
sealed to or raised above the installation
surface. If this unit cannot be sealed at the point
of use, 4″ (102 mm) legs are included to allow for
proper cleaning access below the unit. Refer to
the ACCESSORIES section for installation
instructions.
Do not lay unit on the side with the control panel
or damage to the unit could occur.
Use non-abrasive cleaners only. Abrasive
cleaners could scratch the finish of the unit,
marringitsappearanceandmakingit
susceptible to soil accumulation.
Use only soft cleaning cloths with mild soap and
water to clean sneeze guards. Sneeze guards
are made of shatterproof polycarbonate and will
scratch or crack if proper care is not taken.
F or m N o . G R S D M -0 7 08
1
MODEL DESIGNATION
GR S D H - XX D HW
Glo-Ray
Sandwich
Width of Unit (inches)
High Wattage
D = Dual Shelf
T = Triple Shelf
Display
H = Horizontal Shelf
S = Slanted Shelf
S/H = One Slanted and
One Horizontal Shelf
MODEL DESCRIPTION
F ig ure 1 . M o d el D e s ig na tio n
All Models
A ll H a tc o G l o -R a y®M e rc ha nd is i n g D is pla y W a r m er s
a re co ns tru cte d o f alu m i n u m a n d s t a in le ss s te e l .
F ea tu re s in clu d e te m pe re d g l a s s s id e p a n e ls , a
te m p e ra tu re c o n tr o ll e d h e a te d b a se , i n fr a re d u p p e r
h e a tin g e le m e n t s , in c a n d e s c e n t l i g h ts , p ro d u c t
d iv i d e r r o d s , l e g s , an d a c o r d a n d p lu g s e t. T h e
o p e r a tin gt e m p e ra tu r er a n g eisf ro mr o o m
t e m p e r a t u r et oa p p r o x i m a t e ly1 8 5 ° –2 0 0 ° F
(8 5° – 9 3° C ).
GRSDH Models
T he G R S D H m o d e ls a re h o r i z on ta l sh elf w a rm e rs
d es i g n e d to h o l d h ot w r a p p e d p ro d u c t . T h ey c a n b e
o rd e r e d in v a ri o u s w i d th f r om 2 4 ″ to 6 0 ″ (6 1 0 to
1 52 4 m m ) a n d a r e a v ail a b l e in s in g le o r d u a l s he lf
m o de ls .
F ig ure 2 . G R S D H M o d e l — S in gl e S h e lf
GRSDS Models
T h e G R S D S m o d e l s a r e s l a n t s h e lf w a rm e r s
d es i g n e d to h o l d h o t w ra pp ed p ro d u c t . T he s h e lv e s
a re s l a n t e d f o r th e c o n v e n ie nc e o f s e lf - s e r v e. T he y
c a n b e o rd e r e d in v a rio u s w id th s fr o m 2 4 ″ to 6 0″
(6 10 to 1 5 2 4 m m ) a n d a r e a v a ila ble i n s in gle o r d ua l
s h e l f m o d e l s . 2 4 ″ ( 6 1 0 m m ) a n d 3 6 ″ (9 14 m m ) u n it s
a re a v a i la ble i n trip l e s he lf m o d e l s .
F ig ure 3 . G R S D S M o de l — D u a l S h e lf
GRSDS/H Models
T he G R S D S /H m o de ls a r e d u a l s h e l f un its t h a t
in c l u d e o n e sla n t e d s he lf a n d o n e h o ri z on ta l s h e l f .
T he y c a n b e o r de re d i n w i d th s o f 3 0 ″ ( 7 6 2 m m ) , 3 6 ″
(9 14 m m ) , o r 4 1 ″ ( 1 0 4 1 m m ) . G R S D S / H m o de ls a r e
id e a l f o r h o ld in g p o p co rn o n t h e to p h o r iz on ta l s h e l f
a nd n a c h o s , b o x e d p iz za , o r w ra pp ed p r o d u c t o n
th e b o t t o m s la n te d s h e lf .
2
F ig ure 4 . G R S D S / H M o de l
F or m N o . G R S D M -0 7 08
Plug Configurations
WARNING
NEMA 5-15P
CEE 7/7 Schuko
BS-1363
NEMA 5-20P
NEMA L14-20PNEMA 14-30P
U n i ts a re s u p p li e d fr o m t h e fa c t o ry w it h a n e le ctr ic a l
c o r da n dp l u gin s t a lle d(p l u g s a r es u p p li e d
a cc o r d in g to t h e a p p lic a ti o n s ). S o m e ex p o r t u n i ts
m a y r eq uir e fi e ld in s ta lla tio n o f t h e p ro p e r p lu g .
ELECTRIC SHOCK HAZARD:
• Plug unit into a properly grounded electrical
outlet of the correct voltage, size, and plug
configuration. If the plug and receptacle do
not match, contact a qualified electrician to
determine and install the proper voltage and
size electrical outlet.
• Units supplied without an electrical plug
require field installation of the proper plug.
Plug must be properly grounded and of the
NOTE: Receptacle not supplied by Hatco.
F ig ure 5 . P lu g C o n f ig u ra tio ns
correct voltage, size, and configuration for
the electrical specifications of the unit.
Contact a qualified electrician to determine
and install the proper electrical plug.
Electrical Rating Chart — GRSDH Models, Single Shelf