Hatco GRSDH-60, GRSDH-24D, GRSDH-30D, GRSDH-41D, GRSDH-52D Installation And Operating Manual

®

GLO-RAY

Merchandising Display Warmers

GRSDH, GRSDS, and GRSDS/H Series

Installation and Operating Manual

I&W #07.05.011.00

Do not operate this equipment unless you
have read and understood the contents of
this manual! Failure to follow the
instructions contained in this manual may
result in serious injury or death. This
manual contains important safety
information concerning the maintenance,
use, and operation of this product. If
you’re unable to understand the contents
of this manual, please bring it to the
attention of your supervisor. Keep this
manual in a safe location for future
reference.

No opere este equipo al menos que haya
leído y comprendido el contenido de este
manual! Cualquier falla en el seguimiento
de las instrucciones contenidas en este
manual puede resultar en un serio lesión
o muerte. Este manual contiene
importante información sobre seguridad
concerniente al mantenimiento, uso y
operación de este producto. Si usted no
puede entender el contenido de este
manual por favor pregunte a su
supervisor. Almacenar este manual en
una localización segura para la referencia
futura.

© 2008 Hatco Corporation

CONTENTS

CAUTION

WARNING

NOTICE

Important Owner Information...............................i

Introduction ...........................................................i

Important Safety Information..............................1

Model Designation ...............................................2

Model Description ................................................2

All Models........................................................2

GRSDH Models...............................................2

GRSDS Models ...............................................2

GRSDS/H Models............................................2

Specifications.......................................................3

Plug Configurations .........................................3

Electrical Rating Charts...................................3

Dimensions — GRSDH Models ......................8

Dimensions — GRSDS Models.......................9

Installation...........................................................11

Operation ............................................................12

Maintenance .......................................................13

Troubleshooting Guide......................................14

Options................................................................15

Accessories........................................................16

Hatco Limited Warranty.....................................17

Authorized Parts Distributors...........Back Cover

IMPORTANT OWNER INFORMATION

Record the model number, serial number (located
on the back of the unit), voltage, and purchase date
of the Glo-Ray®unit in the spaces below. Please
have this information available when calling Hatco
for service assistance.

Model No. ________________________________
Serial No. ________________________________
Voltage __________________________________

Business 8:00 a.m. to 5:00 p.m.
Hours: Central Standard Time

Telephone: [phone]
Fax: [phone] (Parts and Service)

Dimensions — GRSDS/H Models.................10

General..........................................................11

General..........................................................13

Cleaning.........................................................13

Replacing Display Light Bulbs.......................13

(Summer Hours: June to September –
8:00 a.m. to 5:00 p.m. C.S.T.
Monday through Thursday
8:00 a.m. to 2:30 p.m. C.S.T. Friday)

[phone] (International)

Date of Purchase __________________________

INTRODUCTION

The Hatco Glo-Ray Merchandising Display
Warmers are perfect for holding wrapped
sandwiches or boxed pizza on a buffet line or at
temporary serving areas. These warmers hold hot
wrapped products and keep them at optimum
serving temperatures without affecting quality. Pre­focused infrared heat from above and a
thermostatically controlled heated base extends the
holding times of most wrapped food. The infrared
heating elements are guaranteed against burnout
and breakage for two years. These units also
feature incandescent lights along with a cord and
plug set(s).

Hatco Glo-Ray Merchandising Display Warmers are
products of extensive research and field testing. The
materials used were selected for maximum
durability, attractive appearance, and optimum
performance. Every unit is inspected and tested
thoroughly prior to shipment.

This manual provides the installation, safety, and
operating instructions for Glo-Ray Merchandising

24 Hour 7 Day Parts and Service
Assistance available in the
United States and Canada
by calling [phone].

Additional information can be found by visiting our
web site at www.hatcocorp.com.

Display Warmers.Hatcorecommendsallinstallation,
operating, and safety instructions appearing in this
manual be read prior to installation or operation of
the warmer.

Safety information that appears in this manual is
identified by the following signal word panels:

WARNING indicates a hazardous situation
which, if not avoided, could result in death or
serious injury.

CAUTION indicates a hazardous situation which,
if not avoided, could result in minor or moderate
injury.

NOTICE is used to address practices not related
to personal injury.

i

Form No. GRSDM-0708

IMPORTANT SAFETY INFORMATION

WARNING

NOTICE

CAUTION

WARNING

Read the following important safety information before using this equipment to avoid
serious injury or death and to avoid damage to equipment or property.

ELECTRIC SHOCK HAZARD:

• Plug unit into a properly grounded electrical
outlet of the correct voltage, size, and plug
configuration. If the plug and receptacle do
not match, contact a qualified electrician to
determine and install the proper voltage and
size electrical outlet.

• Turn the power switch OFF, unplug the power
cord, and allow the unit to cool before
performing any maintenance or cleaning.

• DO NOT submerge or saturate with water.
Unit is not waterproof. Do not operate if unit
has been submerged or saturated with water.

• Unit is not weatherproof. Locate the unit
indoors where the ambient air temperature is
a minimum of 70°F (21°C).

• Do not steam clean or use excessive water
on the unit.

• Do not pull unit by power cord.

• Discontinue use if power cord is frayed or
worn.

• Do not attempt to repair or replace a damaged
power cord. The cord must be replaced by
Hatco, an Authorized Hatco ServiceAgent, or a
person with similar qualifications.

• This unit is not “jet-proof” construction. Do
not use jet-clean spray to clean this unit.

• Do not clean the unit when it is energized or
hot.

• Use only Genuine Hatco Replacement Parts
when service is required. Failure to use
Genuine Hatco Replacement Parts will void
all warranties and may subject operators of
the equipment to hazardous electrical
voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are
specified to operate safely in the
environments in which they are used. Some
aftermarket or generic replacement parts do
not have the characteristics that will allow
them to operate safely in Hatco equipment.

FIRE HAZARD: Locate the unit a minimum of 1″
(25 mm) from combustible walls and materials. If
safe distances are not maintained, combustion
or discoloration could occur.

Use only light bulbs that meet or exceed
(National Sanitation Foundation (NSF) standards
and are specifically designed for food holding
areas. Breakage of light bulbs not specially
coated could result in personal injury and/or
food contamination.

Make sure food product has been heated to the
proper food-safe temperature before placing on
the unit. Failure to heat food product properly
may result in serious health risks. This unit is for
holding preheated food product only.

Do not place food product directly onto
hardcoat surface. Food product must be
wrapped, boxed, or on a food pan.

This unit must be serviced by qualified
personnel only. Service by unqualified
personnel may lead to electric shock or burn.

This unit has no “user-serviceable” parts. If
service is required on this unit, contact an
Authorized Hatco Service Agent or contact the
Hatco Service Department at 800-558-0607 or
414-671-6350; fax [phone]; or International
fax [phone].

BURN HAZARD: Some exterior surfaces on the
unit will get hot. Use caution when touching
these areas.

Locate the unit at the proper counter height in an
area that is convenient for use. The location
should be level to prevent the unit or its contents
from falling accidentally and strong enough to
support the weight of the unit and contents.

The National Sanitation Foundation (NSF)
requires that units over 36″ (914 mm) in width or
weighing more than 80 lbs. (36 kg) either be
sealed to or raised above the installation
surface. If this unit cannot be sealed at the point
of use, 4″ (102 mm) legs are included to allow for
proper cleaning access below the unit. Refer to
the ACCESSORIES section for installation
instructions.

Do not lay unit on the side with the control panel
or damage to the unit could occur.

Use non-abrasive cleaners only. Abrasive
cleaners could scratch the finish of the unit,
marring its appearance and making it
susceptible to soil accumulation.

Use only soft cleaning cloths with mild soap and
water to clean sneeze guards. Sneeze guards
are made of shatterproof polycarbonate and will
scratch or crack if proper care is not taken.

Form No. GRSDM-0708

1

MODEL DESIGNATION

GR S D H - XX D HW

Glo-Ray

Sandwich

Width of Unit (inches)

High Wattage

D = Dual Shelf
T = Triple Shelf

Display

H = Horizontal Shelf
S = Slanted Shelf
S/H = One Slanted and

One Horizontal Shelf

MODEL DESCRIPTION

Figure 1. Model Designation

All Models

All Hatco Glo-Ray®Merchandising Display Warmers
are constructed of aluminum and stainless steel.
Features include tempered glass side panels, a
temperature controlled heated base, infrared upper
heating elements, incandescent lights, product
divider rods, legs, and a cord and plug set. The
operating temperature range is from room
temperature to approximately 185° – 200° F
(85° – 93° C).

GRSDH Models

The GRSDH models are horizontal shelf warmers
designed to hold hot wrapped product. They can be
ordered in various width from 24″ to 60″ (610 to
1524 mm) and are available in single or dual shelf
models.

Figure 2. GRSDH Model — Single Shelf

GRSDS Models

The GRSDS models are slant shelf warmers
designed to hold hot wrapped product. The shelves
are slanted for the convenience of self-serve. They
can be ordered in various widths from 24″ to 60″
(610 to 1524 mm) and are available in single or dual
shelf models. 24″ (610 mm) and 36″ (914 mm) units
are available in triple shelf models.

Figure 3. GRSDS Model — Dual Shelf

GRSDS/H Models

The GRSDS/H models are dual shelf units that
include one slanted shelf and one horizontal shelf.
They can be ordered in widths of 30″ (762 mm), 36″
(914 mm), or 41″ (1041 mm). GRSDS/H models are
ideal for holding popcorn on the top horizontal shelf
and nachos, boxed pizza, or wrapped product on
the bottom slanted shelf.

Figure 4. GRSDS/H Model

2

Form No. GRSDM-0708

Plug Configurations

WARNING

NEMA 5-15P

CEE 7/7 Schuko

BS-1363

NEMA 5-20P

NEMA L14-20P NEMA 14-30P

Units are supplied from the factory with an electrical
cord and plug installed (plugs are supplied
according to the applications). Some export units
may require field installation of the proper plug.

ELECTRIC SHOCK HAZARD:

• Plug unit into a properly grounded electrical
outlet of the correct voltage, size, and plug
configuration. If the plug and receptacle do
not match, contact a qualified electrician to
determine and install the proper voltage and
size electrical outlet.

• Units supplied without an electrical plug
require field installation of the proper plug.
Plug must be properly grounded and of the

NOTE: Receptacle not supplied by Hatco.

Figure 5. Plug Configurations

correct voltage, size, and configuration for
the electrical specifications of the unit.
Contact a qualified electrician to determine
and install the proper electrical plug.

Electrical Rating Chart — GRSDH Models, Single Shelf

SPECIFICATIONS

Model Voltage Watts Amps Plug Configuration Shipping Weight

GRSDH-24 120 830 6.9 NEMA 5-15P 51 lbs. (23 kg)
GRSDH-30 120 970 8.1 NEMA 5-15P 58 lbs. (26 kg)

200E 940 4.7 CEE 7/7 Schuko 58 lbs. (26 kg)
220E 890 4.0 CEE 7/7 Schuko 58 lbs. (26 kg)

240E 1060 4.4 BS-1363 58 lbs. (26 kg)
220-230 (CE) 890-974 4.0-4.2 CEE 7/7 Schuko 58 lbs. (26 kg)
230-240 (CE) 974-1060 4.2-4.4 BS-1363 58 lbs. (26 kg)

GRSDH-36 120 1170 9.8 NEMA 5-15P 66 lbs. (30 kg)

220E 1074 4.9 CEE 7/7 Schuko 66 lbs. (30 kg)

240E 1278 5.3 BS-1363 66 lbs. (30 kg)
220-230 (CE) 1074-1174 4.9-5.1 CEE 7/7 Schuko 66 lbs. (30 kg)
230-240 (CE) 1174-1278 5.1-5.3 BS-1363 66 lbs. (30 kg)

GRSDH-41 120 1340 11.2 NEMA 5-15P 74 lbs. (34 kg)

200E 1180 5.9 No Plug 74 lbs. (34 kg)

220E 1228 5.6 CEE 7/7 Schuko 74 lbs. (34 kg)

240E 1464 6.1 BS-1363 74 lbs. (34 kg)
220-230 (CE) 1228-1343 5.6-5.8 CEE 7/7 Schuko 74 lbs. (34 kg)
230-240 (CE) 1343-1464 5.8-6.1 BS-1363 74 lbs. (34 kg)

GRSDH-52 120 1760 14.7 NEMA 5-15* 86 lbs. (39 kg)

220E 1604 7.3 CEE 7/7 Schuko 86 lbs. (39 kg)

240E 1912 8.0 BS-1363 86 lbs. (39 kg)
220-230 (CE) 1604-1754 7.3-7.6 CEE 7/7 Schuko 86 lbs. (39 kg)
230-240 (CE) 1754-1912 7.6-8.0 BS-1363 86 lbs. (39 kg)

GRSDH-60 120/208-240 2100 15.0 NEMA L14-20P 198 lbs. (90 kg)

220E 1830 8.3 CEE 7/7 Schuko 198 lbs. (90 kg)

240E 2180 9.1 BS-1363 198 lbs. (90 kg)
220-230 (CE) 1830-2001 8.3-8.7 CEE 7/7 Schuko 198 lbs. (90 kg)
230-240 (CE) 2001-2180 8.7-9.1 BS-1363 198 lbs. (90 kg)

The shaded areas contain electrical information for Export models only.

Form No. GRSDM-0708

* NEMA 5-20P for Canada

3

SPECIFICATIONS

Electrical Rating Chart – GRSDH Models, Horizontal Dual Shelf

Model Voltage Watts Amps Plug Configuration Shipping Weight

GRSDH-24D 120 1660 13.8 NEMA 5-15P 90 lbs. (41 kg)
GRSDH-30D 120 1920 16.0 NEMA 5-20P 100 lbs. (45 kg)

220E 1780 8.1 CEE 7/7 Schuko 100 lbs. (45 kg)

240E 2120 8.8 BS-1363 100 lbs. (45 kg)
220-230 (CE) 1780-1948 8.1-8.5 CEE 7/7 Schuko 100 lbs. (45 kg)
230-240 (CE) 1948-2120 8.5-8.8 BS-1363 100 lbs. (45 kg)

GRSDH-36D 120/208-240 2340 9.8 NEMAL14-20P 112 lbs. (51 kg)

220E 2148 9.8 CEE 7/7 Schuko 112 lbs. (51 kg)

240E 2556 10.7 BS-1363 112 lbs. (51 kg)
220-230 (CE) 2148-2348 9.8-10.2 CEE 7/7 Schuko 112 lbs. (51 kg)
230-240 (CE) 2348-2556 10.2-10.7 BS-1363 112 lbs. (51 kg)

GRSDH-41D 120

†

120/208-240 2680 11.2 NEMA L14-20P 126 lbs. (57 kg)

220E 2456 11.2 CEE 7/7 Schuko 126 lbs. (57 kg)

240E 2928 12.2 BS-1363 126 lbs. (57 kg)
220-230 (CE) 2456-2686 11.2-11.7 CEE 7/7 Schuko 126 lbs. (57 kg)
230-240 (CE) 2686-2928 11.7-12.2 BS-1363 126 lbs. (57 kg)

GRSDH-52D 120

†

120/208-240 3520 14.7 NEMA L14-20P 150 lbs. (68 kg)

220E 3208 14.6 CEE 7/7 Schuko 150 lbs. (68 kg)

240E 3824 15.9 BS-1363 150 lbs. (68 kg)
220-230 (CE) 3208-3508 14.6-15.3 CEE 7/7 Schuko 150 lbs. (68 kg)
230-240 (CE) 3508-3824 15.3-15.9 BS-1363 150 lbs. (68 kg)

GRSDH-60D 120/208-240

220E 3660 16.6 No Plug 268 lbs. (122 kg)

240E 4360 18.2 No Plug 268 lbs. (122 kg)
220-230 (CE) 3660-4002 16.6-17.4 No Plug 268 lbs. (122 kg)
230-240 (CE) 4002-4360 17.4-18.2 No Plug 268 lbs. (122 kg)

1340/1340‡11.2/11.2

1760/1760‡14.7/14.7

†

4200 17.5 NEMAL14-20P 268 lbs. (122 kg)

‡

(2) NEMA 5-15P

‡

(2) NEMA 5-15P

‡

126 lbs. (57 kg)

‡

150 lbs. (68 kg)

The shaded areas contain electrical information for Export models only.

†

Not available in Canada

‡

Unit comes equipped with two cord and plug sets, requiring two separate 15 amp power circuits.

4

Form No. GRSDM-0708