Page 1
ULTRA-GLO
®
Ceramic Infrared Strip Heaters
UGA, UGAL, UGAH, and UGAHL Series
Installation and Operating Manual
I&W #07.05.209.00
Do not operate this equipment unless
you have read and understood the
contents of this manual! Failure to follow
the instructions contained in this manual
may result in serious injury or death.
This manual contains important safety
information concerning the
maintenance, use, and operation of this
product. If you’re unable to understand
the contents of this manual, please bring
it to the attention of your supervisor.
Keep this manual in a safe location for
future reference.
No opere este equipo al menos que haya
leído y comprendido el contenido de este
manual! Cualquier falla en el
seguimiento de las instrucciones
contenidas en este manual puede
resultar en un serio lesión o muerte. Este
manual contiene importante información
sobre seguridad concerniente al
mantenimiento, uso y operación de este
producto. Si usted no puede entender el
contenido de este manual por favor
pregunte a su supervisor. Almacenar
este manual en una localización segura
para la referencia futura.
© 2008 Hatco Corporation
Page 2
CONTENTS
NOTICE
CAUTION
WARNING
Important Owner Information...............................i
Introduction ...........................................................i
Important Safety Information..............................1
Model Designation ...............................................2
Model Descriptions ..............................................2
Specifications.......................................................3
Electrical Rating Charts ...................................3
Dimensions ....................................................11
Installation ..........................................................12
General..........................................................12
Minimum Clearance Requirements ...............13
Recommended Mounting Heights .................13
Assembly.......................................................14
Undershelf Mounting .....................................14
Permanent Surface Mount.............................15
Overhead Mounting .......................................16
Electrical Wiring Hook-Up..............................16
Operation ............................................................17
Maintenance .......................................................18
General..........................................................18
Replacing Display Light Bulbs .......................18
Troubleshooting Guide......................................19
Options................................................................20
Hatco Limited Warranty.....................................21
Authorized Parts Distributors ...........Back Cover
IMPORTANT OWNER INFORMATION
Record the model number, serial number
(identification decal located on the underside of the
unit), voltage, and purchase date of your strip heater
in the spaces below. Please have this information
available when calling Hatco for service assistance.
Model No. ________________________________
Serial No. ________________________________
Voltage __________________________________
Date of Purchase __________________________
Business 8:00 a.m. to 5:00 p.m.
Hours: Central Standard Time
Telephone: (800) 558-0607; (414) 671-6350
Fax: (800) 690-2966 (Parts and Service)
(Summer Hours: June to September –
8:00 a.m. to 5:00 p.m. C.S.T.
Monday through Thursday
8:00 a.m. to 2:30 p.m. C.S.T. Friday)
(414) 671-3976 (International)
24 Hour 7 Day Parts and Service
Assistance available in the
United States and Canada
by calling (800) 558-0607.
INTRODUCTION
Hatco Ultra-Glo®Ceramic Strip Heaters ensure
maximum food holding and minimize the risk of foodborne illness. Optimum safety and quality is the result of
food held at the proper serving temperatures using Ultra
Glo’s pre-focused heat patterns. The pre-focused heat
pattern prevents foods from being over-cooked in the
middle and cooling off around the edges by
concentrating higher temperatures to the outer edges of
holding surfaces where heat loss is the greatest. Utilizing
specially designed reflectors to direct the heat from the
element, Ultra-Glo Ceramic StripHeaters safely maintain
peak serving temperatures longer without cooking the
food beyond the point of excellence. The ceramic
element heat output allows the units to be mounted at
increased heights for improved working clearances.
Ultra-Glo Ceramic Strip Heaters are available from the
factory with or without shatter-resistant display lights to
illuminate the warming area. These bulbs have a special
coating that guards against injury and food
contamination in the event of breakage.
Ultra-Glo Ceramic Strip Heaters are a product of
extensive research and field testing. The materials used
were selected for maximum durability, attractive
appearance, and optimum performance. Every unit is
inspected and tested thoroughly prior to shipment.
Additional information can be found by visiting our web
site at www.hatcocorp.com.
This manual provides the installation, safety, and
operating instructions for Ultra-Glo Ceramic Strip
Heaters. Hatco recommends all installation, operating,
and safety instructions appearing in this manual be read
prior to installation or operation of the strip heaters.
Safety information that appears in this manual is
identified by the following signal word panels:
WARNING indicates a hazardous situation which,
if not avoided, could result in death or serious
injury.
CAUTION indicates a hazardous situation which,
if not avoided, could result in minor or moderate
injury.
NOTICE is used to address practices not related
to personal injury.
i
Form No. UGAM-0908
Page 3
IMPORTANT SAFETY INFORMATION
WARNING
CAUTION
NOTICE
Read the following important safety information before using this equipment to avoid
serious injury or death and to avoid damage to equipment or property.
ELECTRIC SHOCK HAZARD:
• For hard-wired units, all electrical
connections must be in accordance with
local electrical codes and any other
applicable codes. Connections should be
made by a qualified, licensed electrician.
• Turn the power OFF at the fused disconnect
switch/circuit breaker and allow the unit to
cool before performing any maintenance or
cleaning.
• DO NOT submerge or saturate with water.
Unit is not waterproof. Do not operate if unit
has been submerged or saturated with water.
• This unit is not “jet-proof” construction. Do
not use jet-clean spray to clean this unit.
• Use only Genuine Hatco Replacement Parts
when service is required. Failure to use
Genuine Hatco Replacement Parts will void
all warranties and may subject operators of
the equipment to hazardous electrical
voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are
specified to operate safely in the
environments in which they are used. Some
aftermarket or generic replacement parts do
not have the characteristics that will allow
them to operate safely in Hatco equipment.
FIRE HAZARD:
• Do not install Ultra-Glo ceramic strip heaters
above or around combustible surfaces.
Discoloration or combustion could occur.
Ultra-Glo ceramic strip heaters must be
installed in non-combustible surroundings
only.
• Do not store or use gasoline or other
flammable vapors or liquids in the vicinity of
this or any other appliance.
BURN HAZARD: Some exterior surfaces on the
unit will get hot. Use caution when touching
these areas.
Standard and approved manufacturing oils may
smoke up to 30 minutes during initial startup.
This is a temporary condition. Operate unit
without food product until smoke dissipates.
To ensure safe and proper operation, refer to the
“Minimum Clearance Requirements” listed in
the INSTALLATION section of this manual.
Installation of two or more separate units with
less than 3″ (76 mm) between housings may
result in premature failure of component parts.
Failure to provide proper spacing may result in
heat damage to electrical components.
To prevent unit failure, do not add a decorative
soffit to hide a pass-through mounted strip
heater.
To prevent premature failure of components due
to excessive heat, remote control enclosures
must be installed outside the strip heater heat
zone.
Heat damage to countertop material such as
Corian®and similar products (other than
stainless steel) is not covered under the Hatco
warranty. Contact the manufacturer of the base
material for temperature limits and application
information before installing the unit.
Use non-abrasive cleaners only. Abrasive
cleaners could scratch the finish of the unit,
marring its appearance and making it
susceptible to dirt accumulation.
Use only light bulbs that meet or exceed
National Sanitation Foundation (NSF) standards
and are specifically designed for food holding
areas. Breakage of light bulbs not specially
coated could result in personal injury and/or
food contamination.
This unit has no “user-serviceable” parts. If
service is required on this unit, contact an
Authorized Hatco Service Agent or contact the
Hatco Service Department at 800-558-0607 or
414-671-6350; fax 800-690-2966; or International
fax 414-671-3976.
Form No. UGAM-0908
1
Page 4
MODEL DESIGNATION
U G A H L - XX D
Ultra-Glo
Housing Type
A = Aluminum
Incandescent Light
Dual Element Depth
Width (inches)
H = High Wattage
No Character = Standard Wattage
MODEL DESCRIPTIONS
Figure 1. Model Designation
Hatco Ultra-Glo®Ceramic Strip Heaters keep hot
foods at optimum serving temperatures longer.
Foods do not dry out or become discolored; even the
most delicate dishes hold that “just-prepared” look.
The Ultra-Glo pre-focused heat pattern directs heat
from a ceramic element to bathe the entire holding
surface. The ceramic element heat output allows the
units to be mounted at increased heights for
improved working clearances.
Ultra-Glo Ceramic Strip Heaters are constructed with
aluminum housings in widths of 18″ (457 mm) to 72″
(1829 mm).
Dual models allow for side-by-side mounting of two
heating elements to provide a deeper holding area
(dual models are constructed with a standard 3″ [76
mm] or optional 6″ [152 mm] spacer between heating
elements).
All Ultra-Glo Ceramic Strip Heaters have several
mounting options and switch locations. Optional
infinite control switches, electronic infinite control
switches, remote control enclosures, incandescent
lighting, and halogen lighting are available.
UGA-XX: Aluminum housing, single element
depth
UGAHL-XXD: Aluminum housing, high wattage,
incandescent lights, dual element
depth
NOTE: Incandescent and halogen lights are not
available for retrofit.
Figure 2. UGA-XX Model
UGAH-XX: Aluminum housing, high wattage,
single element depth
UGAL-XX: Aluminum housing, incandescent
lights, single element depth
UGAHL-XX: Aluminum housing, high wattage,
incandescent lights, single element
depth
UGA-XXD: Aluminum housing, dual element
depth
UGAH-XXD: Aluminum housing, high wattage,
dual element depth
UGAL-XXD: Aluminum housing, incandescent
lights, dual element depth
2
Figure 3. UGAL-XX Model
Figure 4. UGAL-XXD Model, 3″ (76 mm) Spacer
Form No. UGAM-0908
Page 5
Electrical Rating Chart — UGA Models
Model UGA-18 Shipping Weight: 9 lbs. (4 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 500 4.2
208V Unit
Circuit 1 208 490 2.4
240V Unit
Circuit 1 240 500 2.1
Model UGA-24 Shipping Weight: 10 lbs. (5 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 650 5.4
208V Unit
Circuit 1 208 675 3.2
240V Unit
Circuit 1 240 650 2.7
Model UGA-30 Shipping Weight: 11 lbs. (5 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 900 7.5
208V Unit
Circuit 1 208 840 4.0
240V Unit
Circuit 1 240 900 3.8
Model UGA-36 Shipping Weight: 12 lbs. (5 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1000 8.3
208V Unit
Circuit 1 208 980 4.7
240V Unit
Circuit 1 240 1000 4.2
Model UGA-42 Shipping Weight: 13 lbs. (6 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1200 10.0
208V Unit
Circuit 1 208 1120 5.4
240V Unit
Circuit 1 240 1200 5.0
SPECIFICATIONS
Model UGA-48 Shipping Weight: 14 lbs. (6 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1500 12.5
208V Unit
Circuit 1 208 1470 7.1
240V Unit
Circuit 1 240 1500 6.3
Model UGA-54
208V Unit Voltage Watts Amps
Circuit 1 208 1470 7.1
240V Unit
Circuit 1 240 1500 6.3
Model UGA-60
208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
240V Unit
Circuit 1 240 2000 8.3
Model UGA-66
208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
240V Unit
Circuit 1 240 2000 8.3
Model UGA-72
208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
240V Unit
Circuit 1 240 2000 8.3
•
•
•
•
Shipping Weight: 16 lbs. (7 kg)*
Shipping Weight: 17 lbs. (8 kg)*
Shipping Weight: 19 lbs. (9 kg)*
Shipping Weight: 20 lbs. (9 kg)*
• Not available in 120 volts.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on size of remote control enclosure.
Form No. UGAM-0908
3
Page 6
SPECIFICATIONS
Electrical Rating Chart — UGAH Models
Model UGAH-18 Shipping Weight: 9 lbs. (4 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 650 5.4
208V Unit
Circuit 1 208 675 3.2
240V Unit
Circuit 1 240 650 2.7
Model UGAH-24 Shipping Weight: 10 lbs. (5 kg)*
120V Unit
Circuit 1 120 750 6.3
208V Unit
Circuit 1 208 750 3.6
240V Unit
Circuit 1 240 750 3.1
Model UGAH-30 Shipping Weight: 11 lbs. (5 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1125 9.4
208V Unit
Circuit 1 208 1125 5.4
240V Unit
Circuit 1 240 1125 4.7
Model UGAH-36 Shipping Weight: 12 lbs. (5 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1300 10.8
208V Unit
Circuit 1 208 1350 6.5
240V Unit
Circuit 1 240 1300 5.4
Model UGAH-42 Shipping Weight: 13 lbs. (6 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1500 12.5
208V Unit
Circuit 1 208 1500 7.2
240V Unit
Circuit 1 240 1500 6.3
Voltage Watts Amps
Model UGAH-48
208V Unit Voltage Watts Amps
Circuit 1 208 2025 9.7
240V Unit
Circuit 1 240 1950 8.1
Model UGAH-54
208V Unit Voltage Watts Amps
Circuit 1 208 2250 10.8
240V Unit
Circuit 1 240 2250 9.4
Model UGAH-60
208V Unit Voltage Watts Amps
Circuit 1 208 2700 13.0
240V Unit
Circuit 1 240 2600 10.8
Model UGAH-66
208V Unit Voltage Watts Amps
Circuit 1 208 2700 13.0
240V Unit
Circuit 1 240 2600 10.8
Model UGAH-72
208V Unit Voltage Watts Amps
Circuit 1 208 3000 14.4
240V Unit
Circuit 1 240 3000 12.5
•
•
•
•
•
Shipping Weight: 14 lbs. (6 kg)*
Shipping Weight: 16 lbs. (7 kg)*
Shipping Weight: 17 lbs. (8 kg)*
Shipping Weight: 19 lbs. (9 kg)*
Shipping Weight: 20 lbs. (9 kg)*
• Not available in 120 volts.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on size of remote control enclosure.
4
Form No. UGAM-0908
Page 7
Electrical Rating Chart — UGAL Models
Model UGAL-18 Shipping Weight: 12 lbs. (5 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 560 4.7
120/208V Unit
Circuit 1 120/208 550 2.9
120/240V Unit
Circuit 1 120/240 560 2.6
240V Unit
Circuit 1 240 560 2.3
Model UGAL-24 Shipping Weight: 13 lbs. (6 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 770 6.4
120/208V Unit
Circuit 1 120/208 795 4.2
120/240V Unit
Circuit 1 120/240 770 3.7
240V Unit
Circuit 1 240 770 3.2
Model UGAL-30 Shipping Weight: 15 lbs. (7 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1020 8.5
120/208V Unit
Circuit 1 120/208 960 5.0
120/240V Unit
Circuit 1 120/240 1020 4.8
240V Unit
Circuit 1 240 1020 4.3
Model UGAL-36 Shipping Weight: 17 lbs. (8 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1180 9.8
120/208V Unit
Circuit 1 120/208 1160 6.2
120/240V Unit
Circuit 1 120/240 1180 5.7
240V Unit
Circuit 1 240 1180 4.9
Model UGAL-42 Shipping Weight: 18 lbs. (8 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1380 11.5
120/208V Unit
Circuit 1 120/208 1300 6.9
120/240V Unit
Circuit 1 120/240 1380 6.5
240V Unit
Circuit 1 240 1380 5.8
CONTENTS
Model UGAL-48 Shipping Weight: 20 lbs. (9 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1740 14.5
120/208V Unit
Circuit 1 120/208 1710 9.1
120/240V Unit
Circuit 1 120/240 1740 8.3
240V Unit
Circuit 1 240 1740 7.3
Model UGAL-54
120/208V Unit Voltage Watts Amps
Circuit 1 120/208 1710 9.1
120/240V Unit
Circuit 1 120/240 1740 8.3
240V Unit
Circuit 1 240 1740 7.3
Model UGAL-60
120/208V Unit Voltage Watts Amps
Circuit 1 120/208 2260 11.9
120/240V Unit
Circuit 1 120/240 2300 10.8
240V Unit
Circuit 1 240 2300 9.6
Model UGAL-66
120/208V Unit Voltage Watts Amps
Circuit 1 120/208 2260 11.9
120/240V Unit
Circuit 1 120/240 2300 10.8
240V Unit
Circuit 1 240 2300 9.6
Model UGAL-72
120/208V Unit Voltage Watts Amps
Circuit 1 120/208 2320 12.4
120/240V Unit
Circuit 1 120/240 2360 11.3
240V Unit
Circuit 1 240 2360 9.8
•
•
•
•
Shipping Weight: 22 lbs. (10 kg)*
Shipping Weight: 23 lbs. (10 kg)*
Shipping Weight: 25 lbs. (11 kg)*
Shipping Weight: 27 lbs. (12 kg)*
The shaded areas contain electrical information for Export units only.
• Not available in 120 volts.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on size of remote control enclosure.
NOTE: UGAL models that have multiple voltages listed, such as 120/208 or 120/240, have multiple internal circuits. For
example, a 120/208 volt unit utilizes 120 volts for the light circuit and 208 volts for the heat circuit(s). Consult the
Electrical Diagram supplied with the unit for specific information.
Form No. UGAM-0908
5
Page 8
SPECIFICATIONS
Electrical Rating Chart — UGAHL Models
Model UGAHL-18 Shipping Weight: 12 lbs. (5 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 710 5.9
120/208V
Circuit 1 120/208 735 3.7
120/240V Unit
Circuit 1 120/240 710 3.2
240V Unit
Circuit 1 240 710 3.0
Model UGAHL-24 Shipping Weight: 13 lbs. (6 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 870 7.3
120/208V Unit
Circuit 1 120/208 870 4.6
120/240V Unit
Circuit 1 120/240 870 4.1
240V Unit
Circuit 1 240 870 3.6
Model UGAHL-30 Shipping Weight: 15 lbs. (7 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1245 10.4
120/208V Unit
Circuit 1 120/208 1245 6.4
120/240V Unit
Circuit 1 120/240 1245 5.7
240V Unit
Circuit 1 240 1245 5.2
Model UGAHL-36 Shipping Weight: 17 lbs. (8 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1480 12.3
120/208V Unit
Circuit 1 120/208 1530 8.0
120/240V Unit
Circuit 1 120/240 1480 6.9
240V Unit
Circuit 1 240 1480 6.2
Model UGAHL-42 Shipping Weight: 18 lbs. (8 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1680 14.0
120/208V Unit
Circuit 1 120/208 1680 8.7
12
0/240V Unit
Circuit 1 120/240 1680 7.5
240V Unit
Circuit 1 240 1680 7.0
Model UGAHL-48
120/208V Unit Voltage Watts Amps
Circuit 1 120/208 2265 11.7
120/240V Unit
Circuit 1 120/240 2190 10.1
240V Unit
Circuit 1 240 2190 9.1
Model UGAHL-54
120/208V Unit Voltage Watts Amps
Circuit 1 120/208 2490 12.8
120/240V Unit
Circuit 1 120/240 2490 11.4
240V Unit
Circuit 1 240 2490 10.4
Model UGAHL-60
120/208V Unit Voltage Watts Amps
Circuit 1 120/208 3000 15.5
120/240V Unit
Circuit 1 120/240 2900 13.3
240V Unit
Circuit 1 240 2900 12.1
Model UGAHL-66
120/208V Unit Voltage Watts Amps
Circuit 1 120/208 3000 15.5
120/240V Unit
Circuit 1 120/240 2900 13.3
240V Unit
Circuit 1 240 2900 12.1
Model UGAHL-72
120/208V Unit†Voltage Watts Amps
Circuit 1 208 3000 14.4
Circuit 2 120 360 3.0
120/240V Unit
Circuit 1 120/240 3360 15.5
240V Unit
Circuit 1 240 3360 14.1
•
•
•
•
•
Shipping Weight: 20 lbs. (9 kg)*
Shipping Weight: 22 lbs. (10 kg)*
Shipping Weight: 23 lbs. (10 kg)*
Shipping Weight: 25 lbs. (11 kg)*
Shipping Weight: 27 lbs. (12 kg)*
The shaded areas contain electrical information for Export units only.
† Unit with multiple circuit connections. Each circuit may require a separate circuit breaker.
• Not available in 120 volts.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on size of remote control enclosure.
NOTE: UGAHL models that have multiple voltages listed, such as 120/208 or 120/240, have multiple internal circuits.
For example, a 120/208 volt unit utilizes 120 volts for the light circuit and 208 volts for the heat circuit(s). Consult
the Electrical Diagram supplied with the unit for specific information.
6
Form No. UGAM-0908
Page 9
SPECIFICATIONS
Electrical Rating Chart — UGA-XXD Models
Model UGA-18D Shipping Weight: 17 lbs. (8 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1000 8.3
208V Unit
Circuit 1 208 980 4.7
240V Unit
Circuit 1 240 1000 4.2
Model UGA-24D Shipping Weight: 19 lbs. (9 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1300 10.8
208V Unit
Circuit 1 208 1350 6.5
240V Unit
Circuit 1 240 1350 5.4
Model UGA-30D Shipping Weight: 21 lbs. (10 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1500 12.5
208V Unit
Circuit 1 208 1680 8.1
240V Unit
Circuit 1 240 1800 7.5
Model UGA-36D
208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
240V Unit
Circuit 1 240 2000 8.3
Model UGA-42D
208V Unit Voltage Watts Amps
Circuit 1 208 840 4.0
Circuit 2 208 840 4.0
240V Unit
Circuit 1 240 900 3.8
Circuit 2 240 900 3.8
Model UGA-48D
208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
Circuit 2 208 980 4.7
240V Unit
Circuit 1 240 2000 8.3
Circuit 2 240 1000 4.2
•
•
†
•
†
Shipping Weight: 24 lbs. (11 kg)*
Shipping Weight: 27 lbs. (12 kg)*
Shipping Weight: 30 lbs. (14 kg)*
Model UGA-54D
208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
Circuit 2 208 980 4.7
240V Unit
Circuit 1 240 2000 8.3
Circuit 2 240 1000 4.2
Model UGA-60D
208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
Circuit 2 208 1960 9.4
240V Unit
Circuit 1 240 2000 8.3
Circuit 2 240 2000 8.3
Model UGA-66D
208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
Circuit 2 208 1960 9.4
240V Unit
Circuit 1 240 2000 8.3
Circuit 2 240 2000 8.3
Model UGA-72D
208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
Circuit 2 208 1960 9.4
240V Unit
Circuit 1 240 2000 8.3
Circuit 2 240 2000 8.3
•
†
•
†
•
†
•
†
Shipping Weight: 33 lbs. (15 kg)*
Shipping Weight: 37 lbs. (17 kg)*
Shipping Weight: 40 lbs. (18 kg)*
Shipping Weight: 44 lbs. (20 kg)*
† Unit with multiple circuit connections. Each circuit may require a separate circuit breaker.
• Not available in 120 volts.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on size of remote control enclosure.
Form No. UGAM-0908
7
Page 10
SPECIFICATIONS
Electrical Rating Chart — UGAH-XXD Models
Model UGAH-18D Shipping Weight: 17 lbs. (8 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1300 10.8
208V Unit
Circuit 1 208 1350 6.5
240V Unit
Circuit 1 240 1300 5.4
Model UGAH-24D Shipping Weight: 19 lbs. (9 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1500 12.5
208V Unit
Circuit 1 208 1500 7.2
240V Unit
Circuit 1 240 1500 6.3
Model UGAH-30D
208V Unit Voltage Watts Amps
Circuit 1 208 2250 10.8
240V Unit
Circuit 1 240 2250 9.4
Model UGAH-36D
208V Unit Voltage Watts Amps
Circuit 1 208 2700 13.0
240V Unit
Circuit 1 240 2600 10.8
Model UGAH-42D
208V Unit Voltage Watts Amps
Circuit 1 208 1500 7.2
Circuit 2 208 1500 7.2
240V Unit
Circuit 1 240 1500 6.3
Circuit 2 240 1500 6.3
Model UGAH-48D
208V Unit Voltage Watts Amps
Circuit 1 208 2700 13.0
Circuit 2 208 1350 6.5
240V Unit
Circuit 1 240 2600 10.8
Circuit 2 240 1300 5.4
•
Shipping Weight: 21 lbs. (10 kg)*
•
Shipping Weight: 24 lbs. (11 kg)*
•
Shipping Weight: 27 lbs. (12 kg)*
†
•
Shipping Weight: 30 lbs. (14 kg)*
†
Model UGAH-54D
208V Unit Voltage Watts Amps
Circuit 1 208 3000 14.4
Circuit 2 208 1500 7.2
240V Unit
Circuit 1 240 3000 12.5
Circuit 2 240 1500 6.3
Model UGAH-60D
208V Unit Voltage Watts Amps
Circuit 1 208 2700 13.0
Circuit 2 208 2700 13.0
240V Unit
Circuit 1 240 2600 10.8
Circuit 2 240 2600 10.8
Model UGAH-66D
208V Unit Voltage Watts Amps
Circuit 1 208 2700 13.0
Circuit 2 208 2700 13.0
240V Unit
Circuit 1 240 2600 10.8
Circuit 2 240 2600 10.8
Model UGAH-72D
208V Unit Voltage Watts Amps
Circuit 1 208 3000 14.4
Circuit 2 208 3000 14.4
240V Unit
Circuit 1 240 3000 12.5
Circuit 2 240 3000 12.5
•
Shipping Weight: 33 lbs. (15 kg)*
†
•
Shipping Weight: 37 lbs. (17 kg)*
†
•
Shipping Weight: 40 lbs. (18 kg)*
†
•
Shipping Weight: 44 lbs. (20 kg)*
†
† Unit with multiple circuit connections. Each circuit may require a separate circuit breaker.
• Not available in 120 volts.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on size of remote control enclosure.
8
Form No. UGAM-0908
Page 11
SPECIFICATIONS
Electrical Rating Chart — UGAL-XXD Models
Model UGAL-18D Shipping Weight: 17 lbs. (8 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1060 8.5
120/208V Unit
Circuit 1 120/208 1040 5.2
120/240V Unit
Circuit 1 120/240 1060 4.7
240V Unit
Circuit 1 240 1060 4.4
Model UGAL-24D Shipping Weight: 19 lbs. (9 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1420 11.8
120/208V Unit
Circuit 1 120/208 1470 7.5
120/240V Unit
Circuit 1 120/240 1420 6.4
240V Unit
Circuit 1 240 1420 5.9
Model UGAL-30D Shipping Weight: 21 lbs. (10 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1620 13.5
120/208V Unit
Circuit 1 120/208 1800 9.1
120/240V Unit
Circuit 1 120/240 1920 8.5
240V Unit
Circuit 1 240 1920 8.0
Model UGAL-36D
208V Unit Voltage Watts Amps
120/
Circuit 1 120/208 2140 10.9
120/240V Unit
Circuit 1 120/240 2180 9.8
240V Unit
Circuit 1 240 2180 9.1
Model UGAL-42D
208V Unit Voltage Watts Amps
120/
Circuit 1 208 840 4.0
Circuit 2 120/208 1020 5.5
120/240V Unit
Circuit 1 240 900 3.8
Circuit 2 120/240 1080 5.3
240V Unit
Circuit 1 240 1200 5.0
Circuit 2 240 1380 5.8
•
Shipping Weight: 24 lbs. (11 kg)*
•
Shipping Weight: 27 lbs. (12 kg)*
†
• Not available in 120 volts.
† Unit with multiple circuit connections. Each circuit may
require a separate circuit breaker.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on
size of remote control enclosure.
Model UGAL-48D
120/208V Unit Voltage Watts Amps
Circuit 1 208 1470 7.1
Circuit 2 120/208 1710 9.1
120/240V Unit
Circuit 1 240 1500 6.3
Circuit 2 120/240 1740 8.3
240V Unit
Circuit 1 240 2000 8.3
Circuit 2 240 1240 5.2
Model UGAL-54D
120/208V Unit Voltage Watts Amps
Circuit 1 208 1470 7.1
Circuit 2 120/208 1710 9.1
120/240V Unit
Circuit 1 240 1500 6.3
Circuit 2 120/240 1740 8.3
240V Unit
Circuit 1 240 2000 8.3
Circuit 2 240 1240 5.2
Model UGAL-60D
120/208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
Circuit 2 120/208 2260 11.9
120/240V Unit
Circuit 1 240 2000 8.3
Circuit 2 120/240 2300 10.8
240V Unit
Circuit 1 240 2000 8.3
Circuit 2 240 2300 9.6
Model UGAL-66D
120/208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
Circuit 2 120/208 2260 11.9
12
0/240V Unit
Circuit 1 240 2000 8.3
Circuit 2 120/240 2300 10.8
240V Unit
Circuit 1 240 2000 8.3
Circuit 2 240 2300 9.6
Model UGAL-72D
120/208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
Circuit 2 120/208 2320 12.4
12
0/240V Unit
Circuit 1 240 2000 8.3
Circuit 2 120/240 2360 11.3
240V Unit
Circuit 1 240 2000 8.3
Circuit 2 240 2360 9.8
•
Shipping Weight: 30 lbs. (14 kg)*
†
•
Shipping Weight: 33 lbs. (15 kg)*
†
•
Shipping Weight: 37 lbs. (17 kg)*
†
•
Shipping Weight: 40 lbs. (18 kg)*
†
•
Shipping Weight: 44 lbs. (20 kg)*
†
The shaded areas contain electrical information for Export units only.
NOTE: UGAL-XXD models that have multiple voltages listed, such as 120/208 or 120/240, have multiple internal circuits.
For example a 120/208 volt unit utilizes 120 volts for light circuit and 208 volts for the heat circuit(s). Consult the
Electrical Diagram supplied with the unit for specific information.
Form No. UGAM-0908
9
Page 12
SPECIFICATIONS
Electrical Rating Chart — UGAHL-XXD Models
Model UGAHL-18D Shipping Weight: 17 lbs. (8 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1360 11.3
120/208V Unit
Circuit 1 120/208 1410 7.0
120/240V Unit
Circuit 1 120/240 1360 5.9
240V Unit
Circuit 1 240 1360 5.7
Model UGAHL-24D Shipping Weight: 19 lbs. (9 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1620 13.5
120/208V Unit
Circuit 1 120/208 1620 8.2
120/240V Unit
Circuit 1 120/240 1620 7.3
240V Unit
Circuit 1 240 1620 6.8
Model UGAHL-30D
208V Unit
120/
Circuit 1 120/208 2370 11.8
120/240V Unit
Circuit 1 120/240 2370 10.4
240V Unit
Circuit 1 240 2370 9.9
Model UGAHL-36D
208V Unit Voltage Watts Amps
120/
Circuit 1 120/208 2880 14.5
120/240V Unit
Circuit 1 120/240 2780 14.0
240V Unit
Circuit 1 240 2780 11.6
Model UGAHL-42D
208V Unit Voltage Watts Amps
120/
Circuit 1 208 1500 7.2
Circuit 2 120/208 1680 8.7
120/240V Unit
Circuit 1 240 1500 6.3
Circuit 2 120/240 1680 7.8
240V Unit
Circuit 1 240 1500 6.3
Circuit 2 240 1680 7.0
•
Shipping Weight: 21 lbs. (10 kg)*
•
Shipping Weight: 24 lbs. (11 kg)*
•
Shipping Weight: 27 lbs. (12 kg)*
†
• Not available in 120 volts.
† Unit with multiple circuit connections. Each circuit may
require a separate circuit breaker.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on
size of remote control enclosure.
Model UGAHL-48D
120/208V Unit Voltage Watts Amps
Circuit 1 208 2025 9.7
Circuit 2 120/208 2265 11.7
120/240V Unit
Circuit 1 240 1950 8.1
Circuit 2 120/240 2190 10.1
240V Unit
Circuit 1 240 2600 10.8
Circuit 2 240 1540 6.4
Model UGAHL-54D
120/208V Unit Voltage Watts Amps
Circuit 1 208 2250 10.8
Circuit 2 120/208 2490 12.8
120/240V Unit
Circuit 1 240 2250 9.4
Circuit 2 120/240 2490 11.4
240V Unit
Circuit 2 240 3000 12.5
Circuit 1 240 1740 7.3
Model UGAHL-60D
120/208V Unit Voltage Watts Amps
Circuit 1 208 2700 13.0
Circuit 2 120/208 3000 15.5
120/240V Unit
Circuit 1 240 2600 10.8
Circuit 2 120/240 2900 13.3
240V Unit
Circuit 1 240 2600 10.8
Circuit 2 240 2900 12.1
Model UGAHL-66D
120/208V Unit Voltage Watts Amps
Circuit 1 208 2700 13.0
Circuit 2 120/208 3000 15.5
12
0/240V Unit
Circuit 1 240 2600 10.8
Circuit 2 120/240 2900 13.3
240V Unit
Circuit 1 240 2600 10.8
Circuit 2 240 2900 12.1
Model UGAHL-72D
120/208V Unit Voltage Watts Amps
Circuit 1 208 3000 14.4
Circuit 2 208 3000 14.4
Circuit 3 120 360 3.0
12
0/240V Unit
Circuit 1 240 3000 12.5
Circuit 2 120/240 3360 15.5
240V Unit
Circuit 1 240 3000 12.5
Circuit 2 240 3360 14.0
•
Shipping Weight: 30 lbs. (14 kg)*
†
•
Shipping Weight: 33 lbs. (15 kg)*
†
•
Shipping Weight: 37 lbs. (17 kg)*
†
•
Shipping Weight: 40 lbs. (18 kg)*
†
•
Shipping Weight: 44 lbs. (20 kg)*
†
The shaded areas contain electrical information for Export units only.
NOTE: UGAHL-XXD models that have multiple voltages listed, such as 120/208 or 120/240, have multiple internal
circuits. For example a 120/208 volt unit utilizes 120 volts for light circuit and 208 volts for the heat circuit(s).
Consult the Electrical Diagram supplied with the unit for specific information.
10
Form No. UGAM-0908
Page 13
Dimensions — UGA, UGAL, UGAH and UGAHL Models
A
D
C
B
C
Front View — Models UGA and UGAH
Bottom View — Model UGA and UGAH
A
D
B
Front View — Models UGAL and UGAHL
Bottom View — Models UGAL and UGAHL
A
D
B
C
Front View
Bottom View
SPECIFICATIONS
Models (A) (B) (C) (D)
UGA and 18″ – 72″ 6″ 10-1/2″ 2-1/2″
UGAH (457 – 1829 mm) (152 mm) (267 mm) (64 mm)
UGAL and 18″ – 72″ 9″ 13-1/2″ 2-1/2″
UGAHL (457 – 1829 mm) (229 mm) (356 mm) (64 mm)
Width Depth Depth Height
Figure 5. Dimensions — Single Depth Strip Heaters
Dimensions — UGA-XXD, UGAL-XXD, UGAH-XXD, and UGAHL-XXD Models
Width Depth*Depth*Height
Models (A) (B) (C) (D)
UGA-XXD,
UGAL-XXD 18″ – 72″ 15″ 19-1/2″ 2-1/2″
UGAH-XXD, and (457 – 1829 mm) (381 mm) (495 mm) (64 mm)
UGAHL-XXD
* Dimension shown is standard with 3″ (76 mm) spacer; when
used with 6″ (152 mm) spacer, add 3″ (76 mm).
Figure 6. Dimensions — Dual Depth Strip Heaters
Form No. UGAM-0908
11
Page 14
INSTALLATION
NOTICE
CAUTION
WARNING
NOTICE
General
Use the information in this section to prepare for
installation of the strip heater. Make sure to locate the
specific information for the model of strip heater and
type of installation.
®
FIRE HAZARD: Do not install Ultra-Glo
heaters above or around combustible surfaces.
Discoloration or combustion could occur.
Ultra-Glo strip heaters must be installed in noncombustible surroundings only.
To ensure safe and proper operation, refer to the
“Minimum Clearance Requirements” listed in
the INSTALLATION section of this manual.
Heat damage to countertop material such as
Corian
stainless steel) is not covered under the Hatco
warranty. Contact the manufacturer of the base
material for temperature limits and application
information before installing the unit.
To prevent unit failure from excessive heat, do
not add a decorative soffit to hide a passthrough mounted strip heater.
®
and similar products (other than
strip
Dual Mounting
When mounting units side-by-side, a space not less
than 3″ (76 mm) must be maintained between units.
Dual units ordered from the factory are shipped with
a pre-assembled 3″ (76 mm) or 6″ (152 mm) spacer.
Installation of two or more separate units with
less than 3″ (76 mm) between housings may
result in premature failure of component parts.
Failure to provide proper spacing may result in
heat damage to electrical components.
Under Shelf Mounting
When mounting a unit under a shelf, use adjustable
angle brackets to assure proper spacing. Remote
control enclosures are recommended to keep
switches out of the heat zone and prevent premature
failure.
Pass-Through
If pass-through area is 12″ to 16″ (305 to 406 mm)
deep, a single unit can be used. For a 20″ to 24″ (508
to 610 mm) deep pass-through area, a dual unit is
recommended. Installation of multiple units must
have a minimum spacing of 3″ (76 mm) between
heaters.
Over Steam Table
When mounting over a steam table, a remote control
enclosure must be installed.
NOTE: Contact the countertop manufacturer of the
base material for application information
and surface temperature limits before
installing the unit.
1. Remove the unit from the shipping carton and
remove all packing materials.
2. Remove the information packet.
NOTE: To prevent delay in obtaining warranty
coverage, fill out and mail in the warranty
card to Hatco.
NOTE: If unit is equipped with optional equipment,
see the OPTIONS section near the back of
this manual.
12
Form No. UGAM-0908
Page 15
INSTALLATION
22-1/2″ (572 mm)
24″ (610 mm)
18″–22″
(457–559 mm)
Standard
Wattage
Height
22″–26″
(559–660 mm)
High
Wattage
Height
19-1/2″ (495 mm)
21″ (533 mm)
18″–22″
(457–559 mm)
Standard
Wattage
Height
22″–26″
(559–660 mm)
High
Wattage
Height
10.5″
(267 mm)
15″ (381 mm)
14″–18″
(356–457 mm)
Standard Wattage
Height
High Wattage
Height
16″–22″
(406–559 mm)
Add 3″ for
units with lights.
C
Pass-Through Shelf
Back Wall
Counter
A
B
WARNING
Minimum Clearance Requirements
FIRE HAZARD:
• Do not install Ultra-Glo strip heaters above or
around combustible surfaces. Discoloration
or combustion could occur. Ultra-Glo strip
heaters must be installed in non-combustible
surroundings only.
Models (A) (B) (C)
UGA and 14″ 3″ 1″
UGAL (356 mm) (76 mm) (25 mm)
UGAH and 17″ 3″ 1″
UGAHL (432 mm) (76 mm) (25 mm)
Recommended Mounting Heights
Figure 8. Recommended Mounting Height for all
UGA single element depth models.
Figure 7. Clearance Requirements
Figure 9. Recommended Mounting Height for all UGA
dual element depth models with a 3″ (76 mm) spacer.
Figure 10. Recommended Mounting Height for all UGA
dual element depth models with a 6″ (152 mm) spacer.
Form No. UGAM-0908
13
Page 16
INSTALLATION
1″ (25 mm)
Gap
Minimum
Shelf with 3/4″ (19 mm)
flanged edge
Adjustable
Angle
Bracket
Unit below
lowest edge of
flanged shelf.
NOTICE
CAUTION
Two adjustable
angle brackets
on each end
for dual units.
Adjustable
Angle Bracket
Middle
Screws
Assembly
Ultra-Glo®Strip Heaters are shipped with most
components pre-assembled. Dual units come with a
required 3″ (76 mm) or 6″ (152 mm) spacer preassembled at the factory.
Optional mounting equipment and remote control
enclosures must be installed on location.
Undershelf Mounting
Undershelf mounting permanently attaches the unit
to the underside of a shelf. It can be mounted to a
flat shelf or a shelf with rolled/flanged edges using
the included adjustable angle brackets. A minimum
gap of 1″ (25 mm) is required between the unit and
the underside of the shelf to prevent heat damage to
the electrical system of the unit.
To ensure safe and proper operation, refer to the
“Minimum Clearance Requirements” listed in
the INSTALLATION section of this manual.
NOTE: When mounting the unit under a shelf, it is
recommended to use a remote control
enclosure.
If the shelf has a rolled or flanged edge, use the
appropriate screw hole locations on the adjustable
angle brackets to mount the unit below the lowest
edge of the rolled or flanged shelf. The adjustable
angle brackets can provide a 1″ (25 mm),
1.5″ (38 mm), or 2″ (51 mm) gap between the unit
and the underside of the shelf.
Adjustable Angle Bracket Mounting
1. Position the unit on a flat surface with the
heating elements facing down.
2. Remove the two middle screws from each end
of the unit.
3. Align the appropriate holes on an adjustable
angle bracket with the middle screw holes on
one end of the unit. Secure the angle bracket
using the removed middle screws.
4. Repeat step 3 for the opposite end of the unit.
Figure 12. Adjustable Angle Bracket Installation
5. Fasten the angle brackets to the underside of
the shelf using appropriate fasteners (not
supplied by Hatco).
NOTE: Two pairs of brackets will be needed for
dual units.
DO NOT conceal unit. Unit must be installed
below the lowest edge of a rolled or flanged
shelf. Failure to mount unit properly may result
in premature failure of switches and void the
product warranty.
Figure 11. Flanged Shelf Installation
14
Figure 13. Dual Unit Mounting
Form No. UGAM-0908
Page 17
INSTALLATION
Mounting
Screw
Flexible
Conduit
Tubular
Stand
1-3/16″
(30 mm)
Distance from end of unit to center of conduit hole.
Needed for 1″ diameter hole cutout in mounting surface.
CAUTION
Permanent Surface Mount
Tubular stand mounting permanently attaches the
unit to a countertop or serving table. All wiring may be
concealed within one of the tubular stands.
To ensure safe and proper operation, refer to the
“Minimum Clearance Requirements” listed in
the INSTALLATION section of this manual.
The aluminum, non adjustable tubular stands are
available in one inch (25 mm) increments from
14″–24″ (356–610 mm).
NOTE: Tubular stands are not field retrofittable.
NOTE: If wiring is to be concealed, a 1″ (25 mm)
diameter hole must be provided in the
mounting surface centered under the stand
containing the wiring conduit.
4. Align the other stand with the mounting holes at
the opposite end of the unit and secure the
stand to the unit using the screws supplied.
5. If applicable, route the flexible conduit through
the 1″ diameter hole cut into the mounting
surface.
6. Secure the stands to the mounting surface.
NOTE: Two pairs of stands will be needed for
mounting dual units.
Figure 14. Countertop Conduit Hole Dimension
1. Position the unit upside-down on a flat surface.
NOTE: Units for this application are supplied with
the conduit attached to one side of the unit.
Conduit should not be removed.
2. If applicable, route the flexible conduit through
the center of one of the stands (see Figure 15).
3. Pull the conduit-side stand up against the unit
and secure the stand to the unit using the
screws supplied.
Form No. UGAM-0908
Figure 15. Tubular Stand Mounting
15
Page 18
INSTALLATION
WARNING
Flexible
Conduit
Hanger Post
Mounting Screw
WARNING
Overhead Mounting
Overhead hanger post mounting permanently
attaches the unit to an overhead surface. All wiring
may be concealed within one of the hanger posts.
To ensure safe and proper operation, refer to the
“Minimum Clearance Requirements” listed in
the INSTALLATION section of this manual.\
Hanger posts are available in aluminum nonadjustable lengths from 3″– 10″ (76 – 254 mm).
NOTE: Hanger posts are not field retrofittable.
NOTE: If wiring is to be concealed, a 1″ (25 mm)
diameter hole must be provided in the
mounting surface centered above the
hanger post containing the wiring conduit.
1. Make sure the overhead mounting surface is
secure and will allow the unit to be suspended
at a level, safe, and proper distance from walls,
counter, and food.
2. Position the unit on a flat surface with the
heating elements facing down.
NOTE: Units for this application are supplied with
the conduit attached to one side of the unit.
Conduit should not be removed.
3. If applicable, route the flexible conduit through
the center of one of the hanger posts (see
Figure 16).
4. Pull the conduit-side hanger post down onto the
unit and secure the post to the unit using the
screws supplied.
5. Align the other hanger post with the mounting
holes at the opposite end of the unit and secure
the post to the unit using the screws supplied.
6. If applicable, route the flexible conduit through
the 1″ diameter hole cut into the mounting
surface.
7. Carefully lift the unit and secure the hanger
posts to the overhead mounting surface.
NOTE: Two pairs of hanger posts will be needed for
mounting dual units.
Figure 16. Hanger Post Mounting
Electrical Wiring Hook-Up
Refer to the ELECTRICAL RATING CHARTS for unit
specific information.
ELECTRIC SHOCK HAZARD: For hard-wired
units, all electrical connections must be in
accordance with local electrical codes and any
other applicable codes. Connections should be
made by a qualified, licensed electrician.
NOTE: If the unit being installed is not shown or
listed in this manual, refer to the wiring
diagram supplied with the unit and the
installation information on the unit for further
instructions.
16
Form No. UGAM-0908
Page 19
INSTALLATION
Conduit
Fitting
NOTICE
CAUTION
WARNING
CAUTION
ON/OFF
Toggle Switch
Indicator Light
Electronic Infinite Control
Power Supply
Install supply wire and connectors suitable for at least
90°C (194°F).
• Use a minimum of No. 14 AWG copper wire for
individual circuits up to 15 amps.
• Use a minimum of No. 12 AWG copper wire for
individual circuits 15 to 20 amps.
• Use a minimum of No. 10 AWG copper wire for
individual circuits 20 to 25 amps.
NOTE: Refer to the wiring diagram supplied with
the unit and specifications label attached to
the unit for specific electrical information.
Conduit Connection
Units supplied with a right
angle fitting and flexible
conduit attached have had all
internal connections
completed at the factory.
Attach the proper power
supply leads to the high
temperature lead wires in the
conduit.
Figure 17. Conduit
NOTE: Refer to the wiring diagram supplied with
the unit and specifications label attached to
the unit for specific electrical information.
Remote Control Enclosures
Hatco Remote Control Enclosures (RMBs) include
switches, wire leads, and/or indicator lights and are
ready for installation. Proper use of RMBs require
one RMB per strip heater.
To prevent premature failure of components due
to excessive heat, remote control enclosures
must be installed outside the strip heater heat
zone.
Control Switches
When two or more units are mounted where the
heat from one housing tends to raise the
temperature of another, the control switches should
be installed in a remote control enclosure. Units in a
multiple installation should use remote control
enclosures.
NOTE: Remote control enclosures are available in
several sizes. All models are built in
accordance with UL standards to
accommodate switches, indicator lights,
and wiring, ready for installation. See the
OPTIONS section near the back of this
manual.
General
Use the following information to operate the
Ultra-Glo®Strip Heaters.
Read all safety messages in the IMPORTANT
SAFETY INFORMATION section before
operating this equipment.
Standard and approved manufacturing oils may
smoke up to 30 minutes during initial startup.
This is a temporary condition. Operate unit
without food product until smoke dissipates.
Heating Element(s)
Heating element(s) are controlled either by an
ON/OFF toggle switch(es) or an optional infinite
control(s). To turn each element on, move the
ON/OFF toggle switch to the ON position or turn the
infinite control to the desired setting. If the unit is
equipped with an indicator light(s), the light(s) will
illuminate when the element is turned on.
OPERATION
BURN HAZARD: Some exterior surfaces on the
unit will get hot. Use caution when touching
these areas.
NOTE: Units with factory attached control boxes
cannot be equipped with infinite switches.
Lights
On models equipped with display lights, move the
light ON/OFF toggle switch to the ON position to turn
on the lights.
Allow 15-20 minutes to reach operating temperature.
Form No. UGAM-0908
Figure 18. Controls
17
Page 20
MAINTENANCE
NOTICE
WARNING
WARNING
WARNING
General
Hatco Ultra-Glo®Strip Heaters are designed for
maximum durability and performance with minimum
maintenance.
ELECTRIC SHOCK HAZARD:
• Unplug the power cord or turn the power OFF
at the fused disconnect switch/circuit
breaker and allow the unit to cool before
performing any maintenance or cleaning.
• DO NOT submerge or saturate with water.
Unit is not waterproof. Do not operate if unit
has been submerged or saturated with water.
This unit has no “user-serviceable” parts. If
service is required on this unit, contact an
Authorized Hatco Service Agent or contact the
Hatco Service Department at 800-558-0607 or
414-671-6350; fax 800-690-2966; or International
fax 414-671-3976.
Use non-abrasive cleaners only. Abrasive
cleaners could scratch the finish of the unit,
marring its appearance and making it
susceptible to dirt accumulation.
Cleaning
To preserve the finish of the strip heater, it is
recommended that the surfaces be wiped daily with
a clean, soft, damp cloth. Stubborn stains may be
removed with a good stainless steel cleaner or a
non-abrasive cleaner. Hard to reach areas should
be cleaned with a small brush and mild soap.
Replacing Display Light Bulbs
Use only light bulbs that meet or exceed
National Sanitation Foundation (NSF) standards
and are specifically designed for food holding
areas. Breakage of light bulbs not specially
coated could result in personal injury and/or
food contamination.
The display light is either an incandescent bulb or
halogen bulb that illuminates the warming area. This
bulb has a special coating to guard against injury and
food contamination in the event of breakage.
To replace a bulb, disconnect the power supply and
wait until the unit has cooled. Display lamps have a
threaded base. Unscrew the bulb from the unit and
replace it with a new specially coated incandescent
bulb. Hatco shatter-resistant bulbs meet NSF
standards for food holding and display areas.
NOTE: Hatco shatter-resistant light bulbs meet
NSF standards for food holding and display
areas. For 120, 120/208, and 120/240 volt
units use the following Hatco part numbers:
Incandescent Bulb = 02.30.043.00
Halogen Bulb = 02.30.081.00
For 240V export units use:
Incandescent Bulb = 02.30.058.00
ELECTRIC SHOCK HAZARD: Use only Genuine
Hatco Replacement Parts when service is
required. Failure to use Genuine Hatco
Replacement Parts will void all warranties and
may subject operators of the equipment to
hazardous electrical voltage, resulting in
electrical shock or burn. Genuine Hatco
Replacement Parts are specified to operate
safely in the environments in which they are
used. Some aftermarket or generic replacement
parts do not have the characteristics that will
allow them to operate safely in Hatco
equipment.
18
Form No. UGAM-0908
Page 21
TROUBLESHOOTING GUIDE
WARNING
WARNING
This unit must be serviced by qualified
personnel only. Service by unqualified
personnel may lead to electric shock or burn.
ELECTRIC SHOCK HAZARD: Turn the power
switch OFF, unplug the power cord, and allow
the unit to cool before performing any
maintenance or cleaning.
Symptom Probable Cause Corrective Action
Unit is turned “ON” but there is no
heat.
Heat is inadequate. Unit mounted too high above
No power to unit. Check circuit breaker and reset as necessary.
Switch is defective. Contact Authorized Service Agent or Hatco for
Wiring is open. Contact Authorized Service Agent or Hatco for
Heating element defective. Contact Authorized Service Agent or Hatco for
target area.
Excessive air movement around
strip heater target area.
Incorrect power supply (low).
assistance.
assistance.
assistance.
Lower unit, putting effective heat closer to
target.
Restrict or redirect air movement (air
conditioning duct or exhaust fan) away from
unit.
Check power supply to unit, making sure it
matches rating on the unit. If power supply is
incorrect, change to match rating on unit.
Heat is excessive.
Control switches burn-out rapidly.
Unit mounted too close to target
area.
Voltage supply too high. Check power supply to unit, making sure it
Switches are mounted in the heat
zone.
Switches used are not Hatco
supplied.
Check to see that installation is within
specifications for type/model. Increase
mounting height if too close.
matches rating on unit. If power supply is
incorrect, change to match rating.
Check switch location per Hatco guidelines in
the Installation and Operations Manual.
Relocate switches to a cooler zone if
installation is incorrect.
Genuine Hatco Parts are specified to operate
safely and properly in the environment in which
they are used.
Contact Authorized Service
Agent or Hatco to replace switches with
Genuine Hatco Replacement Parts.
Form No. UGAM-0908
19
Page 22
OPTIONS
NOTICE
ON/OFF
Toggle Switch
Indicator Light
Electronic Infinite Control
A B
C
D
Display Lights
Remote Control Enclosures
Hatco remote control enclosures (RMBs) come in
various sizes and configurations for use with the strip
heaters. RMBs locate controls away from the constant
heat of the unit, increasing the life span of the controls.
All models are built in accordance with UL. standards
to accommodate controls, indicator lights, and wiring.
Figure 19. RMB (RMB-14 Series Shown)
To prevent premature failure of components due
to excessive heat, remote control enclosures
must be installed outside the strip heater heat
zone.
NOTE: Proper use of remote control enclosures
requires one RMB per strip heater.
Display Lights
Strip heaters may be equipped from the factory with
incandescent display lights or halogen display lights
to illuminate the warming area.
Hatco shatter-resistant bulbs guard against injury
and food contamination in the event of breakage.
The display lighting meets National Sanitation
Foundation (NSF) standards for food holding and
display areas.
Figure 21. Display Lights
NOTE: Display lights cannot be retrofitted to units.
Models (A) (B) (C) (D)
RMB-3 Series 5-1/2″ 3″ 2-1/2″ 7″
RMB-7 Series 9″ 3″ 2-1/2″ 10-1/2″
RMB-14 Series 14″ 3″ 2-1/2″ 15-1/2″
RMB-16 Series 16″ 3″ 2-1/2″ 17-1/2″
RMB-20 Series 20″ 3″ 2-1/2″ 21-1/2″
RMB-22 Series 22″ 3″ 2-1/2″ 23-1/2″
RMB-24 Series 24″ 3″ 2-1/2″ 25-1/2″
Width Depth Height Width
(140 mm) (76 mm) (64 mm) (178 mm)
(229 mm) (76 mm) (64 mm) (267 mm)
(356 mm) (76 mm) (64 mm) (394 mm)
(406 mm) (76 mm) (64 mm) (445 mm)
(508 mm) (76 mm) (64 mm) (546 mm)
(559 mm) (76 mm) (64 mm) (597 mm)
(610 mm) (76 mm) (64 mm) (648 mm)
Figure 20. Dimensions — RMBs
20
Form No. UGAM-0908
Page 23
HATCO LIMITED WARRANTY
1. PRODUCT WARRANTY
Hatco warrants the products that it manufactures
(the “Products”) to be free from defects in materials
and workmanship, under normal use and service,
for a period of one (1) year from the date of
purchase when installed and maintained in
accordance with Hatco’s written instructions or 18
months from the date of shipment from Hatco. Buyer
must establish the Product’s purchase date by
returning Hatco’s Warranty Registration Card or by
other means satisfactory to Hatco in its sole
discretion.
Hatco warrants the following Product components to
be free from defects in materials and workmanship
from the date of purchase (subject to the foregoing
conditions) for the period(s) of time and on the
conditions listed below:
a) One (1) Year Parts and Labor PLUS One
(1) Additional Year Parts-Only Warranty:
Conveyor Toaster Elements (metal sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Drawer Rollers and Slides
Food Warmer Elements (metal sheathed)
Display Warmer Elements (metal sheathed air
heating)
Holding Cabinet Elements (metal sheathed air
heating)
Built-In Heated Well Elements
(metal sheathed)
b) One (1) Year Parts and Labor PLUS Four
(4) Years Parts-Only Warranty on
pro-rated terms that Hatco will explain
at Buyer’s request:
3CS and FR Tanks
c) One (1) Year Parts and Labor PLUS Nine
(9) Years Parts-Only Warranty on:
Electric Booster Heater Tanks
Gas Booster Heater Tanks
THE FOREGOING WARRANTIES ARE
EXCLUSIVE AND IN LIEU OF ANY OTHER
WARRANTY, EXPRESSED OR IMPLIED,
INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE OR
PATENT OR OTHER INTELLECTUAL PROPERTY
RIGHT INFRINGEMENT. Without limiting the
generality of the foregoing, SUCH WARRANTIES
DO NOT COVER: Coated incandescent light bulbs,
fluorescent lights, decorative heat lamp bulbs, coated
halogen light bulbs, halogen heat lamp bulbs, heated
glass shelves, glass components, Product failure in
booster tank, fin tube heat exchanger, or other water
heating equipment caused by liming, sediment
buildup, chemical attack or freezing, Product misuse,
tampering or misapplication, improper installation, or
application of improper voltage.
2. LIMITATION OF REMEDIES AND DAMAGES
Hatco’s liability and Buyer’s exclusive remedy
hereunder will be limited solely, at Hatco’s option, to
repair or replacement by a Hatco-authorized service
agency (other than where Buyer is located outside
of the United States, Canada, United Kingdom or
Australia in which case Hatco’s liability and Buyer’s
exclusive remedy hereunder will be limited solely to
replacement of part under warranty) with respect to
any claim made within the applicable warranty
period referred to above. Hatco reserves the right to
accept or reject any such claim in whole or in part.
Hatco will not accept the return of any Product
without prior written approval from Hatco, and all
such approved returns shall be made at Buyer’s
sole expense. HATCO WILL NOT BE LIABLE,
UNDER ANY CIRCUMSTANCES, FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES,
INCLUDING BUT NOT LIMITED TO LABOR
COSTS OR LOST PROFITS RESULTING FROM
THE USE OF OR INABILITY TO USE THE
PRODUCTS OR FROM THE PRODUCTS BEING
INCORPORATED IN OR BECOMING A
COMPONENT OF ANY OTHER PRODUCT OR
GOODS.
Form No. UGAM-0908
21
Page 24
HATCO CORPORATION
P.O. Box 340500
Milwaukee, WI 53234-0500 U.S.A.
(800) 558-0607 (414) 671-6350
Parts and Service Fax (800) 690-2966
International Fax (414) 671-3976
www.hatcocorp.com
HATCO AUTHORIZED PARTS DISTRIBUTORS
ALABAMA
Jones McLeod Appl. Svc.
Birmingham 205-251-0159
ARIZONA
Auth. Comm. Food Equip.
Phoenix 602-234-2443
Byassee Equipment Co.
Phoenix 602-252-0402
CALIFORNIA
Industrial Electric
Commercial Parts & Service, Inc.
Huntington Beach 714-379-7100
Chapman Appl. Service
San Diego 619-298-7106
P & D Appliance
Commercial Parts & Service, Inc.
S. San Francisco 650-635-1900
COLORADO
Hawkins Commercial Appliance
Englewood 303-781-5548
FLORIDA
Whaley Foodservice Repair
Jacksonville 904-725-7800
Nass Service Co., Inc.
Orlando 407-425-2681
B.G.S.I.
Pompano Beach 954-971-0456
Comm. Appliance Service
Tampa 813-663-0313
GEORGIA
TWC Services
Smyrna 770-438-9797
Heritage Service Group
Norcross 866-388-9837
Southeastern Rest. Svc.
Norcross 770-446-6177
HAWAII
Burney’s Comm. Service, Inc.
Honolulu 808-848-1466
Food Equip Parts & Service
Honolulu 808-847-4871
ILLINOIS
Parts Town
Lombard 708-865-7278
Eichenauer Elec. Service
Decatur 217-429-4229
Midwest Elec. Appl. Service
Elmhurst 630-279-8000
Cone’s Repair Service
Moline 309-797-5323
INDIANA
GCS Service
Indianapolis 317-545-9655
IOWA
Electric Motor Service Co.
Davenport 319-323-1823
Goodwin Tucker Group
Des Moines 515-262-9308
KENTUCKY
Certified Service Center
Lexington 859-254-8854
Certified Service Center
Louisville 502-964-7007
LOUISIANA
Chandlers Parts & Service
Baton Rouge 225-272-6620
MARYLAND
Electric Motor Service
Baltimore 410-467-8080
GCS Service
Silver Spring 301-585-7550
MASSACHUSETTS
Ace Service Co., Inc.
Needham 781-449-4220
MICHIGAN
Commercial Kitchen Service
Bay City 517-893-4561
Bildons Appliance Service
Detroit 248-478-3320
Midwest Food Equip. Service
Grandville 616-261-2000
MINNESOTA
GCS Service
Minneapolis 800-822-2303
MISSOURI
General Parts
Kansas City 816-421-5400
Commercial Kitchen Services
St. Louis 314-890-0700
Kaemmerlen Parts & Service
St. Louis 314-535-2222
NEBRASKA
Anderson Electric
Omaha 402-341-1414
NEVADA
Burney’s Commercial
Las Vegas 702-736-0006
Hi. Tech Commercial Service
N. Las Vegas 702-649-4616
NEW JERSEY
Jay Hill Repair
Fairfield 973-575-9145
Service Plus
Flanders 973-691-6300
NEW YORK
Acme American Repairs, Inc.
Brooklyn 718-456-6544
Alpro Service Co.
Brooklyn 718-386-2515
Appliance Installation
Buffalo 716-884-7425
Northern Parts Dist.
Plattsburgh 518-563-3200
J.B. Brady, Inc.
Syracuse 315-422-9271
NORTH CAROLINA
Authorized Appliance
Charlotte 704-377-4501
OHIO
Akron/Canton Comm. Svc. Inc.
Akron 330-753-6635
Certified Service Center
Cincinnati 513-772-6600
Commercial Parts and Service
Columbus 614-221-0057
Electrical Appl. Repair Service
Independence 216-459-8700
E. A. Wichman Co.
Toledo 419-385-9121
OKLAHOMA
Hagar Rest. Service, Inc.
Oklahoma City 405-235-2184
Krueger, Inc.
Oklahoma City 405-528-8883
OREGON
Ron’s Service, Inc.
Portland 503-624-0890
PENNSYLVANIA
Elmer Schultz Services
Philadelphia 215-627-5401
FAST Comm. Appl. Service
Philadelphia 215-288-4800
Appliance Installation & Service
Pittsburgh 412-809-0244
K & D Service Co.
Harrisburg 717-236-9039
Electric Repair Co.
Reading 610-376-5444
RHODE ISLAND
Marshall Electric Co.
Providence 401-331-1163
SOUTH CAROLINA
Whaley Foodservice Repair
W. Columbia 803-791-4420
TENNESSEE
Camp Electric
Memphis 901-527-7543
TEXAS
GCS Service
Fort Worth 800-433-1804
Armstrong Repair Service
Houston 713-666-7100
Cooking Equipment Specialist
Mesquite 972-686-6666
Commercial Kitchen Repair Co.
San Antonio 210-735-2811
UTAH
La Monica’s Rest. Equip. Service
Murray 801-263-3221
VIRGINIA
Daubers
Norfolk 757-855-4097
Daubers
Springfield 703-866-3600
WASHINGTON
3 Wire/Restaurant Appliance
Seattle 866-770-2022
WISCONSIN
A.S.C., Inc.
Madison 608-246-3160
A.S.C., Inc.
Milwaukee 414-543-6460
CANADA
ALBERTA
Key Food Equipment Service
Edmonton 780-438-1690
BRITISH COLUMBIA
Key Food Equipment Service
Vancouver 604-433-4484
Key Food Equipment Service
Victoria 250-920-4888
MANITOBA
Air Rite, Inc.
Winnepeg 204-895-2300
NEW BRUNSWICK
EMR Services, Ltd.
Moncton 506-855-4228
ONTARIO
R.G. Henderson Ltd.
Toronto 416-422-5580
Choquette CKS
Ottawa 613-739-8458
QUÉBEC
Choquette CKS
Montreal 514-722-2000
Choquette CKS
Québec City 418-681-3944
UNITED KINGDOM
Marren Group
Northants +44(0)1933 666233
Printed in U.S.A. September 2008 Part No. 07.04.440.00 Form No. UGAM-0908
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