Hatco GRAC-30/16.75, UGAGH-24D3 Operator’s Manual
ULTRA-GLO
®
Ceramic Infrared Strip Heaters
UGA, UGAL, UGAH, and UGAHL Series
Installation and Operating Manual
I&W #07.05.209.00
Do not operate this equipment unless
you have read and understood the
contents of this manual! Failure to follow
the instructions contained in this manual
may result in serious injury or death.
This manual contains important safety
information concerning the
maintenance, use, and operation of this
product. If you’re unable to understand
the contents of this manual, please bring
it to the attention of your supervisor.
Keep this manual in a safe location for
future reference.
No opere este equipo al menos que haya
leído y comprendido el contenido de este
manual! Cualquier falla en el
seguimiento de las instrucciones
contenidas en este manual puede
resultar en un serio lesión o muerte. Este
manual contiene importante información
sobre seguridad concerniente al
mantenimiento, uso y operación de este
producto. Si usted no puede entender el
contenido de este manual por favor
pregunte a su supervisor. Almacenar
este manual en una localización segura
para la referencia futura.
© 2008 Hatco Corporation
CONTENTS
NOTICE
CAUTION
WARNING
Important Owner Information...............................i
Introduction ...........................................................i
Important Safety Information..............................1
Model Designation ...............................................2
Model Descriptions ..............................................2
Specifications.......................................................3
Electrical Rating Charts ...................................3
Dimensions ....................................................11
Installation ..........................................................12
General..........................................................12
Minimum Clearance Requirements ...............13
Recommended Mounting Heights .................13
Assembly.......................................................14
Undershelf Mounting .....................................14
Permanent Surface Mount.............................15
Overhead Mounting .......................................16
Electrical Wiring Hook-Up..............................16
Operation ............................................................17
Maintenance .......................................................18
General..........................................................18
Replacing Display Light Bulbs .......................18
Troubleshooting Guide......................................19
Options................................................................20
Hatco Limited Warranty.....................................21
Authorized Parts Distributors ...........Back Cover
IMPORTANT OWNER INFORMATION
Record the model number, serial number
(identification decal located on the underside of the
unit), voltage, and purchase date of your strip heater
in the spaces below. Please have this information
available when calling Hatco for service assistance.
Model No. ________________________________
Serial No. ________________________________
Voltage __________________________________
Date of Purchase __________________________
Business 8:00 a.m. to 5:00 p.m.
Hours: Central Standard Time
Telephone: (800) 558-0607; (414) 671-6350
Fax: (800) 690-2966 (Parts and Service)
(Summer Hours: June to September –
8:00 a.m. to 5:00 p.m. C.S.T.
Monday through Thursday
8:00 a.m. to 2:30 p.m. C.S.T. Friday)
(414) 671-3976 (International)
24 Hour 7 Day Parts and Service
Assistance available in the
United States and Canada
by calling (800) 558-0607.
INTRODUCTION
Hatco Ultra-Glo®Ceramic Strip Heaters ensure
maximum food holding and minimize the risk of foodborne illness. Optimum safety and quality is the result of
food held at the proper serving temperatures using Ultra
Glo’s pre-focused heat patterns. The pre-focused heat
pattern prevents foods from being over-cooked in the
middle and cooling off around the edges by
concentrating higher temperatures to the outer edges of
holding surfaces where heat loss is the greatest. Utilizing
specially designed reflectors to direct the heat from the
element, Ultra-Glo Ceramic StripHeaters safely maintain
peak serving temperatures longer without cooking the
food beyond the point of excellence. The ceramic
element heat output allows the units to be mounted at
increased heights for improved working clearances.
Ultra-Glo Ceramic Strip Heaters are available from the
factory with or without shatter-resistant display lights to
illuminate the warming area. These bulbs have a special
coating that guards against injury and food
contamination in the event of breakage.
Ultra-Glo Ceramic Strip Heaters are a product of
extensive research and field testing. The materials used
were selected for maximum durability, attractive
appearance, and optimum performance. Every unit is
inspected and tested thoroughly prior to shipment.
Additional information can be found by visiting our web
site at www.hatcocorp.com.
This manual provides the installation, safety, and
operating instructions for Ultra-Glo Ceramic Strip
Heaters. Hatco recommends all installation, operating,
and safety instructions appearing in this manual be read
prior to installation or operation of the strip heaters.
Safety information that appears in this manual is
identified by the following signal word panels:
WARNING indicates a hazardous situation which,
if not avoided, could result in death or serious
injury.
CAUTION indicates a hazardous situation which,
if not avoided, could result in minor or moderate
injury.
NOTICE is used to address practices not related
to personal injury.
i
Form No. UGAM-0908
IMPORTANT SAFETY INFORMATION
WARNING
CAUTION
NOTICE
Read the following important safety information before using this equipment to avoid
serious injury or death and to avoid damage to equipment or property.
ELECTRIC SHOCK HAZARD:
• For hard-wired units, all electrical
connections must be in accordance with
local electrical codes and any other
applicable codes. Connections should be
made by a qualified, licensed electrician.
• Turn the power OFF at the fused disconnect
switch/circuit breaker and allow the unit to
cool before performing any maintenance or
cleaning.
• DO NOT submerge or saturate with water.
Unit is not waterproof. Do not operate if unit
has been submerged or saturated with water.
• This unit is not “jet-proof” construction. Do
not use jet-clean spray to clean this unit.
• Use only Genuine Hatco Replacement Parts
when service is required. Failure to use
Genuine Hatco Replacement Parts will void
all warranties and may subject operators of
the equipment to hazardous electrical
voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are
specified to operate safely in the
environments in which they are used. Some
aftermarket or generic replacement parts do
not have the characteristics that will allow
them to operate safely in Hatco equipment.
FIRE HAZARD:
• Do not install Ultra-Glo ceramic strip heaters
above or around combustible surfaces.
Discoloration or combustion could occur.
Ultra-Glo ceramic strip heaters must be
installed in non-combustible surroundings
only.
• Do not store or use gasoline or other
flammable vapors or liquids in the vicinity of
this or any other appliance.
BURN HAZARD: Some exterior surfaces on the
unit will get hot. Use caution when touching
these areas.
Standard and approved manufacturing oils may
smoke up to 30 minutes during initial startup.
This is a temporary condition. Operate unit
without food product until smoke dissipates.
To ensure safe and proper operation, refer to the
“Minimum Clearance Requirements” listed in
the INSTALLATION section of this manual.
Installation of two or more separate units with
less than 3″ (76 mm) between housings may
result in premature failure of component parts.
Failure to provide proper spacing may result in
heat damage to electrical components.
To prevent unit failure, do not add a decorative
soffit to hide a pass-through mounted strip
heater.
To prevent premature failure of components due
to excessive heat, remote control enclosures
must be installed outside the strip heater heat
zone.
Heat damage to countertop material such as
Corian®and similar products (other than
stainless steel) is not covered under the Hatco
warranty. Contact the manufacturer of the base
material for temperature limits and application
information before installing the unit.
Use non-abrasive cleaners only. Abrasive
cleaners could scratch the finish of the unit,
marring its appearance and making it
susceptible to dirt accumulation.
Use only light bulbs that meet or exceed
National Sanitation Foundation (NSF) standards
and are specifically designed for food holding
areas. Breakage of light bulbs not specially
coated could result in personal injury and/or
food contamination.
This unit has no “user-serviceable” parts. If
service is required on this unit, contact an
Authorized Hatco Service Agent or contact the
Hatco Service Department at 800-558-0607 or
414-671-6350; fax 800-690-2966; or International
fax 414-671-3976.
Form No. UGAM-0908
1
MODEL DESIGNATION
U G A H L - XX D
Ultra-Glo
Housing Type
A = Aluminum
Incandescent Light
Dual Element Depth
Width (inches)
H = High Wattage
No Character = Standard Wattage
MODEL DESCRIPTIONS
Figure 1. Model Designation
Hatco Ultra-Glo®Ceramic Strip Heaters keep hot
foods at optimum serving temperatures longer.
Foods do not dry out or become discolored; even the
most delicate dishes hold that “just-prepared” look.
The Ultra-Glo pre-focused heat pattern directs heat
from a ceramic element to bathe the entire holding
surface. The ceramic element heat output allows the
units to be mounted at increased heights for
improved working clearances.
Ultra-Glo Ceramic Strip Heaters are constructed with
aluminum housings in widths of 18″ (457 mm) to 72″
(1829 mm).
Dual models allow for side-by-side mounting of two
heating elements to provide a deeper holding area
(dual models are constructed with a standard 3″ [76
mm] or optional 6″ [152 mm] spacer between heating
elements).
All Ultra-Glo Ceramic Strip Heaters have several
mounting options and switch locations. Optional
infinite control switches, electronic infinite control
switches, remote control enclosures, incandescent
lighting, and halogen lighting are available.
UGA-XX: Aluminum housing, single element
depth
UGAHL-XXD: Aluminum housing, high wattage,
incandescent lights, dual element
depth
NOTE: Incandescent and halogen lights are not
available for retrofit.
Figure 2. UGA-XX Model
UGAH-XX: Aluminum housing, high wattage,
single element depth
UGAL-XX: Aluminum housing, incandescent
lights, single element depth
UGAHL-XX: Aluminum housing, high wattage,
incandescent lights, single element
depth
UGA-XXD: Aluminum housing, dual element
depth
UGAH-XXD: Aluminum housing, high wattage,
dual element depth
UGAL-XXD: Aluminum housing, incandescent
lights, dual element depth
2
Figure 3. UGAL-XX Model
Figure 4. UGAL-XXD Model, 3″ (76 mm) Spacer
Form No. UGAM-0908
Electrical Rating Chart — UGA Models
Model UGA-18 Shipping Weight: 9 lbs. (4 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 500 4.2
208V Unit
Circuit 1 208 490 2.4
240V Unit
Circuit 1 240 500 2.1
Model UGA-24 Shipping Weight: 10 lbs. (5 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 650 5.4
208V Unit
Circuit 1 208 675 3.2
240V Unit
Circuit 1 240 650 2.7
Model UGA-30 Shipping Weight: 11 lbs. (5 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 900 7.5
208V Unit
Circuit 1 208 840 4.0
240V Unit
Circuit 1 240 900 3.8
Model UGA-36 Shipping Weight: 12 lbs. (5 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1000 8.3
208V Unit
Circuit 1 208 980 4.7
240V Unit
Circuit 1 240 1000 4.2
Model UGA-42 Shipping Weight: 13 lbs. (6 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1200 10.0
208V Unit
Circuit 1 208 1120 5.4
240V Unit
Circuit 1 240 1200 5.0
SPECIFICATIONS
Model UGA-48 Shipping Weight: 14 lbs. (6 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1500 12.5
208V Unit
Circuit 1 208 1470 7.1
240V Unit
Circuit 1 240 1500 6.3
Model UGA-54
208V Unit Voltage Watts Amps
Circuit 1 208 1470 7.1
240V Unit
Circuit 1 240 1500 6.3
Model UGA-60
208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
240V Unit
Circuit 1 240 2000 8.3
Model UGA-66
208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
240V Unit
Circuit 1 240 2000 8.3
Model UGA-72
208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
240V Unit
Circuit 1 240 2000 8.3
•
•
•
•
Shipping Weight: 16 lbs. (7 kg)*
Shipping Weight: 17 lbs. (8 kg)*
Shipping Weight: 19 lbs. (9 kg)*
Shipping Weight: 20 lbs. (9 kg)*
• Not available in 120 volts.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on size of remote control enclosure.
Form No. UGAM-0908
3
SPECIFICATIONS
Electrical Rating Chart — UGAH Models
Model UGAH-18 Shipping Weight: 9 lbs. (4 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 650 5.4
208V Unit
Circuit 1 208 675 3.2
240V Unit
Circuit 1 240 650 2.7
Model UGAH-24 Shipping Weight: 10 lbs. (5 kg)*
120V Unit
Circuit 1 120 750 6.3
208V Unit
Circuit 1 208 750 3.6
240V Unit
Circuit 1 240 750 3.1
Model UGAH-30 Shipping Weight: 11 lbs. (5 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1125 9.4
208V Unit
Circuit 1 208 1125 5.4
240V Unit
Circuit 1 240 1125 4.7
Model UGAH-36 Shipping Weight: 12 lbs. (5 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1300 10.8
208V Unit
Circuit 1 208 1350 6.5
240V Unit
Circuit 1 240 1300 5.4
Model UGAH-42 Shipping Weight: 13 lbs. (6 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1500 12.5
208V Unit
Circuit 1 208 1500 7.2
240V Unit
Circuit 1 240 1500 6.3
Voltage Watts Amps
Model UGAH-48
208V Unit Voltage Watts Amps
Circuit 1 208 2025 9.7
240V Unit
Circuit 1 240 1950 8.1
Model UGAH-54
208V Unit Voltage Watts Amps
Circuit 1 208 2250 10.8
240V Unit
Circuit 1 240 2250 9.4
Model UGAH-60
208V Unit Voltage Watts Amps
Circuit 1 208 2700 13.0
240V Unit
Circuit 1 240 2600 10.8
Model UGAH-66
208V Unit Voltage Watts Amps
Circuit 1 208 2700 13.0
240V Unit
Circuit 1 240 2600 10.8
Model UGAH-72
208V Unit Voltage Watts Amps
Circuit 1 208 3000 14.4
240V Unit
Circuit 1 240 3000 12.5
•
•
•
•
•
Shipping Weight: 14 lbs. (6 kg)*
Shipping Weight: 16 lbs. (7 kg)*
Shipping Weight: 17 lbs. (8 kg)*
Shipping Weight: 19 lbs. (9 kg)*
Shipping Weight: 20 lbs. (9 kg)*
• Not available in 120 volts.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on size of remote control enclosure.
4
Form No. UGAM-0908
Electrical Rating Chart — UGAL Models
Model UGAL-18 Shipping Weight: 12 lbs. (5 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 560 4.7
120/208V Unit
Circuit 1 120/208 550 2.9
120/240V Unit
Circuit 1 120/240 560 2.6
240V Unit
Circuit 1 240 560 2.3
Model UGAL-24 Shipping Weight: 13 lbs. (6 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 770 6.4
120/208V Unit
Circuit 1 120/208 795 4.2
120/240V Unit
Circuit 1 120/240 770 3.7
240V Unit
Circuit 1 240 770 3.2
Model UGAL-30 Shipping Weight: 15 lbs. (7 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1020 8.5
120/208V Unit
Circuit 1 120/208 960 5.0
120/240V Unit
Circuit 1 120/240 1020 4.8
240V Unit
Circuit 1 240 1020 4.3
Model UGAL-36 Shipping Weight: 17 lbs. (8 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1180 9.8
120/208V Unit
Circuit 1 120/208 1160 6.2
120/240V Unit
Circuit 1 120/240 1180 5.7
240V Unit
Circuit 1 240 1180 4.9
Model UGAL-42 Shipping Weight: 18 lbs. (8 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1380 11.5
120/208V Unit
Circuit 1 120/208 1300 6.9
120/240V Unit
Circuit 1 120/240 1380 6.5
240V Unit
Circuit 1 240 1380 5.8
CONTENTS
Model UGAL-48 Shipping Weight: 20 lbs. (9 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1740 14.5
120/208V Unit
Circuit 1 120/208 1710 9.1
120/240V Unit
Circuit 1 120/240 1740 8.3
240V Unit
Circuit 1 240 1740 7.3
Model UGAL-54
120/208V Unit Voltage Watts Amps
Circuit 1 120/208 1710 9.1
120/240V Unit
Circuit 1 120/240 1740 8.3
240V Unit
Circuit 1 240 1740 7.3
Model UGAL-60
120/208V Unit Voltage Watts Amps
Circuit 1 120/208 2260 11.9
120/240V Unit
Circuit 1 120/240 2300 10.8
240V Unit
Circuit 1 240 2300 9.6
Model UGAL-66
120/208V Unit Voltage Watts Amps
Circuit 1 120/208 2260 11.9
120/240V Unit
Circuit 1 120/240 2300 10.8
240V Unit
Circuit 1 240 2300 9.6
Model UGAL-72
120/208V Unit Voltage Watts Amps
Circuit 1 120/208 2320 12.4
120/240V Unit
Circuit 1 120/240 2360 11.3
240V Unit
Circuit 1 240 2360 9.8
•
•
•
•
Shipping Weight: 22 lbs. (10 kg)*
Shipping Weight: 23 lbs. (10 kg)*
Shipping Weight: 25 lbs. (11 kg)*
Shipping Weight: 27 lbs. (12 kg)*
The shaded areas contain electrical information for Export units only.
• Not available in 120 volts.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on size of remote control enclosure.
NOTE: UGAL models that have multiple voltages listed, such as 120/208 or 120/240, have multiple internal circuits. For
example, a 120/208 volt unit utilizes 120 volts for the light circuit and 208 volts for the heat circuit(s). Consult the
Electrical Diagram supplied with the unit for specific information.
Form No. UGAM-0908
5
SPECIFICATIONS
Electrical Rating Chart — UGAHL Models
Model UGAHL-18 Shipping Weight: 12 lbs. (5 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 710 5.9
120/208V
Circuit 1 120/208 735 3.7
120/240V Unit
Circuit 1 120/240 710 3.2
240V Unit
Circuit 1 240 710 3.0
Model UGAHL-24 Shipping Weight: 13 lbs. (6 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 870 7.3
120/208V Unit
Circuit 1 120/208 870 4.6
120/240V Unit
Circuit 1 120/240 870 4.1
240V Unit
Circuit 1 240 870 3.6
Model UGAHL-30 Shipping Weight: 15 lbs. (7 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1245 10.4
120/208V Unit
Circuit 1 120/208 1245 6.4
120/240V Unit
Circuit 1 120/240 1245 5.7
240V Unit
Circuit 1 240 1245 5.2
Model UGAHL-36 Shipping Weight: 17 lbs. (8 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1480 12.3
120/208V Unit
Circuit 1 120/208 1530 8.0
120/240V Unit
Circuit 1 120/240 1480 6.9
240V Unit
Circuit 1 240 1480 6.2
Model UGAHL-42 Shipping Weight: 18 lbs. (8 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1680 14.0
120/208V Unit
Circuit 1 120/208 1680 8.7
12
0/240V Unit
Circuit 1 120/240 1680 7.5
240V Unit
Circuit 1 240 1680 7.0
Model UGAHL-48
120/208V Unit Voltage Watts Amps
Circuit 1 120/208 2265 11.7
120/240V Unit
Circuit 1 120/240 2190 10.1
240V Unit
Circuit 1 240 2190 9.1
Model UGAHL-54
120/208V Unit Voltage Watts Amps
Circuit 1 120/208 2490 12.8
120/240V Unit
Circuit 1 120/240 2490 11.4
240V Unit
Circuit 1 240 2490 10.4
Model UGAHL-60
120/208V Unit Voltage Watts Amps
Circuit 1 120/208 3000 15.5
120/240V Unit
Circuit 1 120/240 2900 13.3
240V Unit
Circuit 1 240 2900 12.1
Model UGAHL-66
120/208V Unit Voltage Watts Amps
Circuit 1 120/208 3000 15.5
120/240V Unit
Circuit 1 120/240 2900 13.3
240V Unit
Circuit 1 240 2900 12.1
Model UGAHL-72
120/208V Unit†Voltage Watts Amps
Circuit 1 208 3000 14.4
Circuit 2 120 360 3.0
120/240V Unit
Circuit 1 120/240 3360 15.5
240V Unit
Circuit 1 240 3360 14.1
•
•
•
•
•
Shipping Weight: 20 lbs. (9 kg)*
Shipping Weight: 22 lbs. (10 kg)*
Shipping Weight: 23 lbs. (10 kg)*
Shipping Weight: 25 lbs. (11 kg)*
Shipping Weight: 27 lbs. (12 kg)*
The shaded areas contain electrical information for Export units only.
† Unit with multiple circuit connections. Each circuit may require a separate circuit breaker.
• Not available in 120 volts.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on size of remote control enclosure.
NOTE: UGAHL models that have multiple voltages listed, such as 120/208 or 120/240, have multiple internal circuits.
For example, a 120/208 volt unit utilizes 120 volts for the light circuit and 208 volts for the heat circuit(s). Consult
the Electrical Diagram supplied with the unit for specific information.
6
Form No. UGAM-0908
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