Do not operate this equipment unless you
have read and understood the contents
of this manual! Failure to follow the
instructions contained in this manual
may result in serious injury or death.
This manual contains important safety
information concerning the maintenance,
use, and operation of this product. If
you’re unable to understand the contents
of this manual, please bring it to the
attention of your supervisor. Keep this
manual in a safe location for future
reference.
No opere este equipo al menos que haya
leído y comprendido el contenido de este
manual! Cualquier falla en el seguimiento
de las instrucciones contenidas en
este manual puede resultar en un serio
lesión o muerte. Este manual contiene
importante información sobre seguridad
concerniente al mantenimiento, uso y
operación de este producto. Si usted
no puede entender el contenido de
este manual por favor pregunte a su
supervisor. Almacenar este manual en
una localización segura para la referencia
futura.
AVERTISSEMENT
Ne pas utiliser cet équipement sans avoir
lu et compris le contenu de ce manuel ! Le
non-respect des instructions contenues
dans ce manuel peut entraîner de
graves blessures ou la mort. Ce manuel
contient des informations importantes
concernant l’entretien, l’utilisation et le
fonctionnement de ce produit. Si vous ne
comprenez pas le contenu de ce manuel,
veuillez le signaler à votre supérieur.
Conservez ce manuel dans un endroit
sûr pour pouvoir vous y référer plus tard.
Français = p 18
CONTENTS
English
Important Owner Information .............................................. 2
General ................................................................................ 7
Installation Site Requirements ............................................. 8
Installing the Unit ................................................................. 8
Installing the Controls .......................................................... 9
IMPORTANT OWNER INFORMATION
Record the model number, serial number, voltage, and
purchase date of your strip heater in the spaces below
(specification label located on the underside of the unit). Please
have this information available when calling Hatco for service
assistance.
Model No. ________________________________________
Serial No. _________________________________________
Voltage ___________________________________________
Date of Purchase ___________________________________
Authorized Parts Distributors ........................... Back Cover
Business
Hours: 7:00 am to 5:00 pm Central Standard Time (CST)
(Summer Hours: June to September—
7:00 am to 5:00 pm CST Monday–Thursday
7:00 am to 4:00 pm CST Friday)
Telephone: 800-558-0607; 414-671-6350
E-mail: partsandservice@hatcocorp.com
24 Hour 7 Day Parts and Service
Assistance available in the United States
and Canada by calling 800-558-0607.
Register your unit!
Completing online warranty registration will prevent delay in
obtaining warranty coverage. Access the Hatco website at
www.hatcocorp.com, select the Parts & Service pull-down
menu, and click on “Warranty Registration”.
INTRODUCTION
Hatco Glo-Ray® Curved Infrared Strip Heaters keep hot foods
at optimum serving temperatures longer. The sleek, curved
design minimizes the strip heaters size while accenting and
warming the food product below. Specially designed reflectors
direct the heat from the element to safely maintain peak
serving temperatures longer without cooking the food beyond
the point of excellence. Glo-Ray Curved Strip Heaters are
perfect for front-of-the-house applications such as buffet and
serving lines.
Glo-Ray Curved Infrared Strip Heaters are products of
extensive research and field testing. The materials used were
selected for maximum durability, attractive appearance, and
optimum performance. Every unit is inspected and tested
thoroughly prior to shipment.
This manual provides the installation, safety, and operating
instructions for Glo-Ray Curved Infrared Strip Heaters. Hatco
recommends all installation, operating, and safety instructions
appearing in this manual be read prior to installation or
operation of a unit.
Additional information can be found by visiting our web site at
www.hatcocorp.com.
Safety information that appears in this manual is identified by
the following signal word panels:
WARNING
WARNING indicates a hazardous situation which, if not
avoided, could result in death or serious injury.
CAUTION
CAUTION indicates a hazardous situation which, if not
avoided, could result in minor or moderate injury.
NOTICE
NOTICE is used to address practices not related to
personal injury.
2
Form No. GR5ALM-0217
English
WARNING
WARNING
CAUTION
IMPORTANT SAFETY INFORMATION
Read the following important safety information before using this equipment to avoid serious
injury or death and to avoid damage to equipment or property.
ELECTRIC SHOCK HAZARD:
• Units require a hardwired connection to on-site electrical
system. Connection must be properly grounded and of
correct voltage, size, and configuration for electrical
specifications of unit. Contact a qualified electrician to
determine and install proper electrical connection.
• Unit must be installed by a qualified electrician.
Installation must conform to all local electrical codes.
Installation by unqualified personnel will void unit
warranty and may lead to electric shock or burn, as
well as damage to unit and/or its surroundings.
• Control box must be mounted in a vertical surface.
Mounting control box in a horizontal surface may result
in the collection of liquids and lead to electric shock.
• Turn OFF power switch, turn off power at circuit
breaker, and allow unit to cool before performing any
cleaning, adjustments, or maintenance.
• DO NOT submerge or saturate with water. Unit is not
waterproof. Do not operate if unit has been submerged
or saturated with water.
• This unit is not “jet-proof” construction. Do not use
jet-clean spray to clean this unit.
• Do not steam clean or use excessive water on unit.
• Use only Genuine Hatco Replacement Parts when
service is required. Failure to use Genuine Hatco
Replacement Parts will void all warranties and may
subject operators of the equipment to hazardous
electrical voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are specified to
operate safely in the environments in which they are
used. Some after-market or generic replacement parts
do not have the characteristics that will allow them to
operate safely in Hatco equipment.
FIRE HAZARD:
• Do not install high wattage units above or around
combustible surfaces. Discoloration or combustion
could occur. High wattage units must be installed in
non-combustible surroundings only.
• Make sure to follow the installation information listed
below for specific strip heaters. If safe distances are
not maintained, discoloration or combustion could
occur.
a. Do not install standard wattage strip heaters (GR5A,
GR5AL models) less than 11ʺ (279 mm) above
combustible surfaces.
b. Do not install high wattage strip heaters (GR5AH,
GR5AHL models) less than 10ʺ (254 mm) above
non-combustible surfaces.
c. Do not install standard wattage units less than 1ʺ
(25 mm) away from a combustible wall or adjacent
surface.
EXPLOSION HAZARD: Do not store or use gasoline or
other flammable vapors or liquids in the vicinity of this or
any other appliance.
Make sure all operators have been instructed on the safe
and proper use of the unit.
This unit is not intended for use by children or persons
with reduced physical, sensory, or mental capabilities.
Ensure proper supervision of children and keep them
away from the unit.
Use only Hatco-approved LED light assemblies that are
designed specifically for food holding areas. Using LED
light assemblies not designed for food holding areas
could result in personal injury and/or food contamination.
Make sure food product has been heated to the proper
food-safe temperature before placing in unit. Failure to
heat food product properly may result in serious health
risks. This unit is for holding pre-heated food product only.
This unit has no “user-serviceable” parts. If service
is required on this unit, contact an Authorized Hatco
Service Agent or contact the Hatco Service Department at
800-558-0607 or 414-671-6350.
BURN HAZARD: Some exterior surfaces on the unit will
get hot. Use caution when touching these areas.
Standard and approved manufacturing oils may smoke up
to 30 minutes during initial startup. This is a temporary
condition. Operate unit without food product until smoke
dissipates.
To ensure safe and proper operation, refer to “Installation
Site Requirements” in the INSTALLATION section of this
manual.
NOTICE
Units are voltage-specific. Refer to specification label for
electrical requirements before beginning installation.
Do not add a decorative soffit to hide a pass-through
mounted strip heater. Excessive heat can cause unit failure.
Install remote-mounted control box outside of areas subject
to temperatures above 104°F (40°C). Excessive temperatures
will cause controls to overheat, malfunction, and fail.
Damage to any countertop material caused by heat
generated from Hatco equipment is not covered under
the Hatco warranty. Contact the manufacturer of the
countertop material for application information.
Use non-abrasive cleaners and cloths only. Abrasive
cleaners and cloths could scratch the finish of the unit,
marring its appearance and making it susceptible to soil
accumulation.
Do not locate unit in area with excessive air movement
around unit. Avoid areas that may be subject to active air
movements or currents (i.e., near exhaust fans/hoods, air
conditioning ducts, and exterior doors).
Form No. GR5ALM-0217
3
MODEL DESCRIPTION
G R 5 A H L - XX
Glo-Ray Curved
Aluminum Housing
L = LED Display Lights
No Character = No Lights
Width (in inches)
H = High Wattage
No Character = Standard Wattage
Angle Bracket
LED Light Channel
LED Light Channel
Remote
Control Box
A
C
D
B
English
All Models
All Glo-Ray® Curved Infrared Strip Heaters consist of a curved,
aluminum housing that is ideal for installation in tight spaces.
A pre-focused heat pattern directs heat from a tubular element
to bathe the entire holding surface below. Curved Infrared Strip
Heaters are available in standard or high wattage configurations
in widths of 18ʺ–72ʺ (457–1829 mm). Finish options include
several Designer colors and gloss finishes.
Curved Infrared Strip Heaters are supplied with angle brackets
for under-shelf mounting. The standard 5ʹ (1524 mm) element
wire leads are housed in 3ʹ (914 mm) of conduit.
NOTE: Refer to the OPTIONS AND ACCESSORIES section for
countertop mounting options.
NOTE: Units can be ordered with up to 10ʹ (3 m) of
element wire leads, depending on the installation
location of the control box. On units with
lights, the LED wire leads always will be 18”
(457 mm) longer than the element wire leads.
GR5A and GR5AH Models
These models are heat only. Controls options are all remotemounted and include a control box, ON/OFF (I/O) Toggle
Switch, or an Infinite Heat Control.
GR5AL and GR5AHL Models
In addition to heat, these models include dual LED light
channels that provide display lighting to accent the food product
below. Controls are housed in a remote-mounted control box
and include an ON/OFF (I/O) Toggle Switch, a POWER ON
Indicator Light, and an Infinite Heat Control Knob. The standard
LED wire leads are 18ʺ (457 mm) longer than the element wire
leads.
MODEL DESIGNATION
SPECIFICATIONS
Dimensions — Strip Heater
ModelWidth (A)Depth (B)
GR5A, GR5AL,
GR5AH, and GR5AHL
18″–72″
(457–1829 mm)
5-15/16″
(149 mm)
Unit
Height (C)
2″
(51 mm)
GR5AL Series Strip Heater
Overall
Height (D)
3″
(76 mm)
4
Form No. GR5ALM-0217
English
AB
C
DE
F
Side ViewFront ViewTrim Cover
Dimensions — Control Box (GR5AL Series)
ModelWidth (A)Depth (B)
Control Box
NOTE: Make sure the control box installation location provides
enough space behind the vertical surface for the depth
of the control box and electrical connections.
Use the information in this section to install a Glo-Ray® Curved
Infrared Strip Heater. Strip heaters are shipped with most
components pre-assembled.
WARNING
ELECTRIC SHOCK HAZARD:
• Units require a hardwired connection to on-site electrical
system. Connection must be properly grounded and of
correct voltage, size, and configuration for electrical
specifications of unit. Contact a qualified electrician to
determine and install proper electrical connection.
• Unit must be installed by a qualified electrician.
Installation must conform to all local electrical codes.
Installation by unqualified personnel will void unit
warranty and may lead to electric shock or burn, as
well as damage to unit and/or its surroundings.
FIRE HAZARD:
• Do not install high wattage units above or around
combustible surfaces. Discoloration or combustion
could occur. High wattage units must be installed in
non-combustible surroundings only.
• Make sure to follow the installation information listed
below for specific strip heaters. If safe distances are
not maintained, discoloration or combustion could
occur.
a. Do not install standard wattage strip heaters (GR5A,
GR5AL models) less than 11ʺ (279 mm) above
combustible surfaces.
b. Do not install high wattage strip heaters (GR5AH,
GR5AHL models) less than 10ʺ (254 mm) above non-
combustible surfaces.
c. Do not install standard wattage units less than 1ʺ
(25 mm) away from a combustible wall or adjacent
surface.
1. Remove the unit from the shipping carton, and remove all
packing materials.
NOTE: To prevent delay in obtaining warranty coverage,
complete online warranty registration. See the
IMPORTANT OWNER INFORMATION section for
details.
2. Remove tape and protective packaging from all surfaces
of the unit.
NOTE: For units equipped with tubular stands, refer to the
OPTIONS AND ACCESSORIES section for installtion
details.
3. Install the unit in an appropriate location. Refer to
“Installation Site Requirements” and the “Installing the
Unit” procedure in this section.
• Locate the unit in an area where the ambient air
temperature is constant and a minimum of 70°F
(21°C). Avoid areas that may be subject to active air
movements or currents (i.e., near exhaust fans/hoods,
air conditioning ducts, and exterior doors).
• Verify that minimum clearance requirements and
recommended mounting heights are met. Refer to
“Installation Site Requirements” in this section.
• GR5A and GR5AL Series strip heaters can be installed
over a steam table. Follow the standard minimum
clearance requirements.
4. Install the remote control box or individual controls in the
desired location. Refer to “Installing the Controls” in this
section for detailed information.
To ensure safe and proper operation, refer to “Installation
Site Requirements” in the INSTALLATION section of this
manual.
NOTICE
Units are voltage-specific. Refer to specification label for
electrical requirements before beginning installation.
Do not add a decorative soffit to hide a pass-through
mounted strip heater. Excessive heat can cause unit
failure.
Damage to any countertop material caused by heat
generated from Hatco equipment is not covered under
the Hatco warranty. Contact the manufacturer of the
countertop material for application information.
NOTE: Contact the manufacturer of the countertop base
material for application information and surface
temperature limits before installing the unit.
Form No. GR5ALM-0217
7
Heat Pattern Dimension
(approximately 12″ [305 mm]—
determined by mounting height)
11–13″
(279–330 mm)
Combustible
10–13″
(254–330 mm)
Non-Combustible
Recommended
Standard Wattage
Height
Recommended
High Wattage
Height
13–16″
(330–406 mm)
INSTALLATION
WARNING
C
B
Shelf
Back or
Side Wall
Countertop
A
Installation Site Requirements
The installation site must meet specific requirements for safe
and proper installation of the unit.
• Make sure the countertop material is designed to withstand
long periods of hot food holding temperatures. Contact the
manufacturer of the countertop material for application
information.
• Make sure the installation site provides the proper minimum
clearances for adjacent surfaces.
FIRE HAZARD: Do not install high wattage units above or
around combustible surfaces. Discoloration or combustion
could occur. High wattage units must be installed in noncombustible surroundings only.
wire leads, depending on the installation location of the
control box. On light-equipped units, the LED wire leads
always will be 18" (457 mm) longer than the element
wire leads.
NOTICE
Damage to any countertop material caused by heat
generated from Hatco equipment is not covered under
the Hatco warranty. Contact manufacturer of countertop
material for application information.
1. Determine the exact mounting location on the underside of
the shelf.
minimum distances are not maintained, damage to the
surroundings and/or failure to the unit could occur.
2. Fasten the angle brackets to the underside of the shelf
using appropriate fasteners (not supplied by Hatco). Make
sure the unit is facing the desired direction with the wire
leads on the proper side before fastening the unit to the
shelf.
8
Form No. GR5ALM-0217
English
Shelf
Angle bracket
fastened to
underside of shelf.
1" (25 mm)
Minimum
Gap
NOTICE
WARNING
10-1/8"
(257 mm)
4-3/4"
(121 mm)
10-7/16"
(265 mm)
2-1/2"
(64 mm)
1-1/8″
(29 mm)
7/16″
(11 mm)
3/8″
(9 mm)
Silicone Sealant
INSTALLATION
Installing the Control Box—GR5AL Series
Use the following procedure to install the GR5AL Series control
box.
wire leads, depending on the installation location of the
control box. The LED wire leads always will be 18" (457
mm) longer than the element wire leads.
Control box must be mounted in a vertical surface.
Mounting control box in a horizontal surface may result in
the collection of liquids and lead to electric shock.
Flat Shelf Installation
3. Route the element wire leads and LED wire leads toward
the installation location for the control box/controls.
NOTE: Curved Infrared Strip Heaters with lights (GR5AL Series)
require two separate power supplies from the control
box. A high voltage supply for the heating element and
a low voltage supply for the LED light channels.
Installing the Controls
GR5A and GR5AL Series strip heaters have different control
options. GR5A Series units can be ordered with an RMB Series
Remote Control Box or individual, remote-mounted controls.
GR5AL Series units come standard with a specific remotemounted control box. Refer to the appropriate section below for
installation information.
Remote Control Boxes (RMB)—GR5A Series
Hatco Remote Control Boxes (RMB Series) include switches,
wire leads, and/or indicator lights and are shipped ready for
installation.
The RMB Series require one remote control box per strip heater.
NOTE: Remote control boxes are available in several
configurations depending on the model. All boxes are
built in accordance with UL standards to accommodate
switches, indicator lights, and wiring. See the OPTIONS AND ACCESSORIES section for more information.
NOTICE
Install remote-mounted control box outside of areas
subject to temperatures above 104°F (40°C). Excessive
temperatures will cause controls to overheat, malfunction,
and fail.
IMPORTANT NOTE:
Remote-mounted control boxes and control switches must be
installed in a cool, dry location as far away from any heat zone
as possible. Do not mount control boxes directly on, under, or
above unit. Do not mount control boxes in direct contact with
any heated surface or near any steam generating equipment.
1. Cut and drill the appropriate holes in the vertical surface
where the control box will be installed. Refer to the
illustration below for cutout and screw hole dimensions.
NOTE: Make sure the control box installation location provides
enough space behind the vertical surface for the depth
of the control box and electrical connections.
Remote Mounted Controls—GR5A Series
Optional remote mounted control switches include ON/OFF
(I/O) toggle switches and infinite heat controls. These controls
need to be installed into an approved electrical box/enclosure
(not supplied) by a qualified electrician. See the OPTIONS AND
ACCESSORIES section for more information.
NOTE: When two or more units are mounted where the heat
from one housing tends to raise the temperature of
another, the controls should be installed in a remote
control box. Units in a multiple installation should use
remote mounted controls.
To prevent premature failure of components due to
excessive heat, remote mounted control switches must be
installed outside the strip heater heat zone.
Form No. GR5ALM-0217
Control Box Cutout and Screw Hole Dimensions
NOTE: Make sure the width of the control box cutout does not
exceed the above dimension.
2. Complete the routing of the element wire leads and the
LED wire leads from the unit to meet up with the control box
through the cutout.
NOTE: Curved Infrared Strip Heaters with lights (GR5AL and
GR5AHL models) require two separate power supplies
from the control box. A high voltage supply for the
heating element and a low voltage supply for the LED
light channels.
3. Route the wire leads from the on-site power supply to meet
up with the control box through the cutout.
continued...
9
Low Voltage
Terminal Block
Access Cover
Power
Knockouts
Power Knockouts
High Voltage
Terminal Block
(4-Pole)
DO NOT INSTALL BOX
IN THIS AREA
DO NOT INSTALL
BOX IN THIS AREA
Trim Cover
Trim Cover Screw
Control Box
Control
Box
Cutout
Heat
INSTALLATION
4. Remove the four trim cover screws from the control box,
and remove the trim cover.
5. Have a qualified electrician make the appropriate electrical
connections to the control box. Refer to the wiring diagram
included with the unit.
a. Connect the LED wire leads from the unit to the low
voltage 2-pole terminal block on the outside of the
control box.
b. Connect the element wire leads from the unit, through
a power knockout, to the high voltage 4-pole terminal
block inside the access cover of the control box.
c. Connect the on-site power supply through a power
knockout, to the high voltage 4-pole terminal block inside
the access cover of the control box.
English
Installing the Control Box
GR5AL Control Box Electrical Connections
6. Position the control box into the cutout opening through the
front side. Make sure that none of the electrical wires are
pinched or stressed.
7. Fasten the control box to the vertical surface using four
screws (not supplied).
8. Apply a 1/4″ (6 mm) bead of NSF-approved silicone sealant
where the trim cover will contact the cabinet surface. Refer
to the “Control Box Cutout and Screw Hole Dimensions”
illustration for more information.
9. Reinstall the trim cover on the control box and secure in
position using the four trim cover screws. Make sure to
embed the trim cover edge into the silicone.
10
Form No. GR5ALM-0217
English
WARNING
CAUTION
Infinite
Heat Control
Indicator Light
ON/OFF (I/O)
Toggle Switch
Infinite
Heat Control
Indicator Light
RMB Control Box (GR5A Series)
GR5AL Series Control Box
OPERATION
General
Glo-Ray® Curved Infrared Strip Heaters are designed for ease
of operation. Use the following information and procedures to
operate the unit.
Read all safety messages in the IMPORTANT SAFETY
INFORMATION section before operating this equipment.
BURN HAZARD: Some exterior surfaces on unit will get
hot. Use caution when touching these areas.
Standard and approved manufacturing oils may smoke up
to 30 minutes during initial startup. This is a temporary
condition. Operate unit without food product until smoke
dissipates.
Controls
GR5A Series Curved Infrared Strip Heaters are available with
a remote-mounted control box or remote-mounted controls.
GR5AL Series Curved Infrared Strip Heaters come standard
with a remote-mounted control box. The following is a list of the
available controls for all Curved Infrared Strip Heaters.
ON/OFF (I/O) Toggle Switch—Turns power on and off to the
heating elements and the LED light channels (if equipped).
Infinite Heat Control—Controls the heat output of the heating
element. Some Infinite Heat Controls also turn power on and
off to the heating elements (OFF [O] position).
Indicator Light—Illuminates when power is on, and shuts off
when power is off.
Startup
1. Turn on the strip heater.
• If unit is equipped with a ON/OFF (I/O) toggle switch,
move the toggle switch to the ON (I) position.
• If unit is equipped with an Infinite Heat Control, turn the
control to the desired setting.
• The indicator light will illuminate (if equipped), the
heating elements will energize, and the LED light
channels will illuminate (if equipped).
2. Allow 30 minutes to reach operating temperature before
placing preheated food product underneath the strip
heater.
Form No. GR5ALM-0217
Control Boxes
Shutdown
1. Move the ON/OFF (I/O) toggle switch to the OFF (O)
position or turn the Infinite Heat Control to the OFF (O)
position.
• The indicator light will shut off, the LED lights will shut
off, and the heating elements will shut down.
11
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