Hatco GR3SDS-39TCT Installation Manual

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Heated Glass Merchandiser

GR3SDS-39DCT & GR3SDS-39TCT

Installation and Operating Manual

Manuel d'installation et d'utilisation

®

GLO-RAY

Vitrine chauffante

P/N 07.04.692.00

Do not operate this equipment unless you
have read and understood the contents of
this manual! Failure to follow the
instructions contained in this manual may
result in serious injury or death. This
manual contains important safety
information concerning the maintenance,
use, and operation of this product. If
you’re unable to understand the contents
of this manual, please bring it to the
attention of your supervisor. Keep this
manual in a safe location for future
reference.

English = p 2

No opere este equipo al menos que haya
leído y comprendido el contenido de este
manual! Cualquier falla en el seguimiento
de las instrucciones contenidas en este
manual puede resultar en un serio lesión
o muerte. Este manual contiene
importante información sobre seguridad
concerniente al mantenimiento, uso y
operación de este producto. Si usted no
puede entender el contenido de este
manual por favor pregunte a su
supervisor. Almacenar este manual en
una localización segura para la referencia
futura.

Ne pas utiliser cet équipement sans avoir
lu et compris le contenu de ce manuel !
Le non-respect des instructions
contenues dans ce manuel peut entraîner
de graves blessures ou la mort. Ce
manuel contient des informations
importantes concernant l'entretien,
l'utilisation et le fonctionnement de ce
produit. Si vous ne comprenez pas le
contenu de ce manuel, veuillez le signaler
à votre supérieur. Conservez ce manuel
dans un endroit sûr pour pouvoir vous y
référer plus tard.

Français = p 11

© 2014 Hatco Corporation

CONTENTS

WARNING

NOTICE

CAUTION

24 Hour 7 Day Parts and Service
Assistance available in the United States
and Canada by calling 800-558-0607.

English

Important Owner Information ..............................................2

Introduction...........................................................................2

Important Safety Information...............................................3

Model Description.................................................................4

Model Designation................................................................4

Specifications........................................................................5

Plug Configurations.............................................................5

Electrical Rating Chart ........................................................5

Dimensions .........................................................................5

Installation.............................................................................6

General ...............................................................................6

IMPORTANT OWNER INFORMATION

Record the model number, serial number, voltage, and
purchase date of the unit in the spaces below (specification
label located on the back of the unit). Please have this
information available when calling Hatco for service assistance.

Model No. ________________________________________

Serial No. ________________________________________

Voltage __________________________________________

Date of Purchase __________________________________

Operation...............................................................................7

General ...............................................................................7

Maintenance ..........................................................................8

General ...............................................................................8

Daily Cleaning .....................................................................8

Ground Fault Circuit Interrupters.........................................8

Replacing a Display Light....................................................8

Troubleshooting Guide ........................................................9

Limited Warranty.................................................................10

Authorized Parts Distributors............................Back Cover

Business
Hours: 8:00

Telephone: [phone]

e-mail: [e-mail]

Fax: [phone] (Parts and Service)

AM to 5:00 PM Central Standard Time (CST)

(Summer Hours: June to September—
8:00

AM to 5:00 PM CST Monday–Thursday

8:00

AM to 2:30 PM CST Friday)

414-671-3976 (International)

Register your unit!

Completing online warranty registration will prevent delay in
obtaining warranty coverage. Access the Hatco website at
www.hatcocorp.com, select the Parts & Service pull-down
menu, and click on “Warranty Registration”.

INTRODUCTION

Hatco Glo-Ray®Heated Glass Merchandisers are perfect for
holding hot wrapped or boxed foods on a buffet line or customer
serving points. Blanket-style heating elements in the
hardcoated base and upper canopy as well as unique, patented
heated glass shelves hold wrapped or boxed food products hot
and keep them at optimum serving temperatures while
maintaining product quality.

Heated Glass Merchandisers are guaranteed against breakage
and burnout for one year. These units also feature fluorescent
display lights along with two cord and plug sets.

Glo-Ray Heated Glass Merchandisers are products of
extensive research and field testing. The materials used were
selected for maximum durability, attractive appearance, and
optimum performance. Every unit is inspected and tested
thoroughly prior to shipment.

Additional information can be found by visiting our web site at
www.hatcocorp.com.

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Safety information that appears in this manual is identified by
the following signal word panels:

WARNING indicates a hazardous situation which, if not
avoided, could result in death or serious injury.

CAUTION indicates a hazardous situation which, if not
avoided, could result in minor or moderate injury.

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NOTICE is used to address practices not related to personal
injury.

2

Form No. GR3SDSCTM-0614

English

WARNING

NOTICE

CAUTION

WARNING

IMPORTANT SAFETY INFORMATION

Read the following important safety information before using this equipment to avoid
serious injury or death and to avoid damage to equipment or property.

ELECTRIC SHOCK HAZARD:

• Plug unit into a properly grounded electrical receptacle
of the correct voltage, size, and plug configuration. If
plug and receptacle do not match, contact a qualified
electrician to determine and install the proper voltage
and size electrical receptacle.

• Turn OFF power switches, unplug power cords, and
allow unit to cool before performing any cleaning,
adjustments, or maintenance.

• This unit has two power cords. Disconnect BOTH
power supply cords before performing any cleaning,
adjustments, or maintenance.

• DO NOT submerge or saturate with water. Unit is not
waterproof. Do not operate if unit has been submerged
or saturated with water.

• Unit is not weatherproof. Locate unit indoors where the
ambient air temperature is a minimum of 70°F (21°C).

• Do not steam clean or use excessive water on the unit.

• Do not pull unit by power cord.

• Discontinue use if power cord is frayed or worn.

• Do not allow liquids to spill on heated glass shelf.

• Do not clean unit when it is energized or hot.

• This unit is not “jet-proof” construction. Do not use jet­clean spray to clean this unit.

• Do not attempt to repair or replace a damaged power cord.
The cord must be replaced by Hatco, an Authorized Hatco
Service Agent, or a person with similar qualifications.

• Use only Genuine Hatco Replacement Parts when
service is required. Failure to use Genuine Hatco
Replacement Parts may subject operators of the
equipment to hazardous electrical voltage, resulting in
electrical shock or burn. Genuine Hatco Replacement
Parts are specified to operate safely in the
environments in which they are used. Some aftermarket
or generic replacement parts do not have the
characteristics that will allow them to operate safely in
Hatco equipment.

FIRE HAZARD: Locate control side of unit a minimum of
3″ (76 mm) and all other sides a minimum of 1″ (25 mm)
from combustible walls and materials. If safe distances are
not maintained, combustion or discoloration could occur.

This unit has two 120 V circuits, and each circuit has a
separate power cord. Each circuit/power cord must be
plugged into a separate branch circuit rated 120 V and a
minimum of 15 A.

Do not place food product directly onto hardcoat surface.
Food product must be wrapped, boxed, or on a food pan.

Hatco Corporation is not responsible for actual food
product serving temperature. It is the responsibility of the
user to ensure that food product is held and served at a
safe temperature.

This unit is not intended for use by children or persons
with reduced physical, sensory, or mental capabilities.
Ensure proper supervision of children and keep them away
from the unit.

Form No. GR3SDSCTM-0614

Use only fluorescent lamps that meet or exceed National
Sanitation Foundation (NSF) standards and are specifically
designed for food holding areas. Breakage of fluorescent
lamps not specially protected could result in personal
injury and/or food contamination.

Make sure all operators have been instructed on the safe
and proper use of the unit.

This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.

This unit has no “user-serviceable” parts. If service is
required on this unit, contact an Authorized Hatco Service
Agent or contact the Hatco Service Department at
800-558-0607 or 414-671-6350; fax [phone]; or
International fax [phone].

BURN HAZARD:

• Some exterior surfaces on unit will get hot. Use caution
when touching these areas.

• Do not come in contact with heated glass shelf during
operation. Both sides of heated glass shelf are very hot.

Locate unit at the proper counter height in an area that is
convenient for use. The location should be level to
prevent the unit or its contents from falling accidentally
and strong enough to support the weight of the unit and
contents.

The National Sanitation Foundation (NSF) requires that
units over 36″ (914 mm) in width or weighing more than 80
lbs. (36 kg) either be sealed to or raised above the
installation surface. If this unit cannot be sealed at the
point of use, 2-1/2″ (64 mm) legs are included to allow for
proper cleaning access below the unit.

Do not allow the glass shelf to overheat. Overheating may
cause the food containers to melt or soften.

Do not use food pans, ceramic dishes, or abrasive
materials on heated glass shelf. Scratching of the glass
surface may occur, marring its appearance and making it
susceptible to soil accumulation. Damage to glass surface
or breakage of glass caused by misuse is not covered
under warranty.

Locate in an area that avoids air current around unit. Avoid
areas that may be subject to active air movements or
currents (i.e, near exhaust fans/hoods, exterior doors, and
air conditioning ducts).

Do not lay unit on the side with the control panel or damage
to the unit could occur.

Use non-abrasive cleaners and cloths only. Abrasive
cleaners and cloths could scratch finish of unit, marring
its appearance and making it susceptible to soil
accumulation.

3

MODEL DESCRIPTION

Hardcoated
Overhead
Heat

Control

Panel

Ground Fault

Circuit

Interrupters

Hardcoated
Heated
Base

Glass

Side

Panel

Heated
Glass
Shelf

Box Stop/

Sign Holder

Specification
Label on back
of unit.

G R 3 S D S - 39 X C T

Glo-Ray

Heated Glass Shelf

Sandwich Display

Slanted Unit

Overall Width (inches)

D = Dual Shelf
T = Triple Shelf

Curved Top

All Models

Heated Glass Merchandisers are constructed of aluminum and
stainless steel with dual or triple glass shelving. Units feature
tempered glass side panels, a thermostatically-controlled
heated base, heated glass shelves, fluorescent display lights,
box stops on each shelf, and two 6′ (1829 mm) power cord and
plug sets.

The warmer features two heat sources. The first is the
thermostatically-controlled hardcoated base shelf and canopy.
The second heat source consists of the glass shelf/shelves that
conducts heat to food product above and below.

English

Model GR3SDS-39TCT (operator side shown)

MODEL DESIGNATION

4

Form No. GR3SDSCTM-0614

English

WARNING

A

C

F

D

B

E

Front View Side View

Specification Label
on back of unit.

NEMA 5-15P

SPECIFICATIONS

Plug Configuration

Units are supplied from the factory with two electrical cords and
plugs installed.

ELECTRIC SHOCK HAZARD: Plug unit into a properly
grounded electrical receptacle of the correct voltage, size,
and plug configuration. If the plug and receptacle do not
match, contact a qualified electrician to determine and
install the proper voltage and size electrical receptacle.

NOTE: Specification label located on the back of the unit. See

label for serial number and verification of unit electrical
information.

NOTE: Receptacle not supplied by Hatco.

Plug Configuration

Electrical Rating Chart

Model Circuit Voltage Watts Amps Plug Configuration Shipping Weight

GR3SDS-39DCT 1 120 1525 12.7 NEMA 5-15P 186 lbs. (84 kg)

2 120 600 5.0 NEMA 5-15P 186 lbs. (84 kg)

GR3SDS-39TCT 1 120 1550 12.9 NEMA 5-15P 236 lbs. (107 kg)

2 120 1750 14.6 NEMA 5-15P 236 lbs. (107 kg)

NOTE: This unit is equipped with two cord and plug sets requiring two separate 120 V, 15 A circuits.

Dimensions

Width

Model

GR3SDS-39DCT 39-1/4″

GR3SDS-39TCT 39-1/4″

Usable Heated Shelf Space:

35-1/4″ W (895 mm) x 21-1/4″ D (540 mm)

(A)

(995 mm)

(995 mm)

Depth

(B)

27-5/8″

(699 mm)

27-5/8″

(699 mm)

Height

(C)

26-1/2″

(673 mm)

34-3/4″

(882 mm)

Footprint
Width (D)

36-5/8″

(930 mm)

36-5/8″

(930 mm)

Footprint
Depth (E)

23-3/4″

(604 mm)

23-3/4″

(604 mm)

Shelf

Height (F)

5-3/4″

(147 mm)

5-3/4″

(147 mm)

Form No. GR3SDSCTM-0614

5

INSTALLATION

WARNING

CAUTION

NOTICE

2-1/2″ (64 mm) Leg

Glass Side Panel angled slightly.

English

General

Glo-Ray®Heated Glass Merchandisers are shipped with most
components installed and ready for operation. The following
installation instructions must be performed before plugging in
and operating the cabinet.

ELECTRIC SHOCK HAZARD: Unit is not weatherproof.
Locate the unit indoors where the ambient air temperature
is a minimum of 70°F (21°C).

FIRE HAZARD: Locate control side of unit a minimum of
3″ (76 mm) and all other sides a minimum of 1″ (25 mm)
from combustible walls and materials. If safe distances are
not maintained, combustion or discoloration could occur.

Locate unit at the proper counter height in an area that is
convenient for use. The location should be level to prevent
the unit or its contents from falling accidentally and strong
enough to support the weight of the unit and contents.

Locate in an area that avoids air current around unit. Avoid
areas that may be subject to active air movements or
currents (i.e, near exhaust fans/hoods, exterior doors, and
air conditioning ducts).

Do not lay unit on the side with the control panel or
damage to the unit could occur.

1. Remove the unit from the carton. Two people are required
for this step.

NOTE: To prevent delay in obtaining warranty coverage,

complete online warranty registration. See the
IMPORTANT OWNER INFORMATION section for
details.

2. Install the 2-1/2″ (64 mm) legs onto the bottom of the unit.

a. Remove the box stop/sign holder on each shelf (not

canopy).

b. Carefully lay the unit on its side. This step requires two

people.

NOTE: Place a piece of cardboard between the unit and the

floor to prevent marring the unit finish.

c. Install each leg. Hand-tighten the legs until snug. Do not

over-tighten.

d. Return the unit to its upright position. This step requires

two people.

e. Replace the box stop/sign holder on each shelf.

3. Remove tape and protective packaging from all surfaces
of unit.

4. Install the glass side panels. To install:

a. Angle the top of the glass panel into the upper channel.
b. Carefully lower the panel into the lower channel.

Installing the Glass Side Panels

5. Place the unit in the desired location.

• Locate the unit in an area where the ambient air
temperature is constant and a minimum of 70°F (21°C).
Avoid areas that may be subject to active air movements
or currents (i.e., near exhaust fans/hoods, exterior doors,
and air conditioning ducts).

• Make sure the unit is at the proper counter height in an
area convenient for use.

• Make sure the countertop is level and strong enough to
support the weight of the unit and food product.

• Make sure all the feet on the bottom of the unit are
positioned securely on the countertop.

6. Level the unit by turning the leveling nut on each leg, if
necessary. When looking at the bottom of the unit, turning
the nut counterclockwise will lengthen the leg, and turning
the nut clockwise will shorten the leg.

Installing the Legs

6

Form No. GR3SDSCTM-0614