GLO-RAY
™
Heated Glass Merchandisers
GR3SDH & GR3SDS Series
Installation &
Operating Manual
I&W #07.05.146.00
This manual contains important safety information
concerning the maintenance, use and operation of this
product. Failure to follow the instructions contained in this
manual may result in serious injury. If you’re unable to
understand the contents of this manual, please bring it to
the attention of your supervisor. Do not operate this
equipment unless you have read and understood the
contents of this manual.
Este manual contiene importante información sobre
seguridad concerniente al mantenimiento, uso y
operación de este producto. Cualquier falla en el
seguimiento de las instrucciones contenidas en este
manual puede resultar en un serio daño. Si usted no
puede entender el contenido de este manual por
favor pregunte a su supervisor. No opere este
equipo al menos que haya leído y comprendido el
contenido de este manual.
Form No. GR3SDM-0606
i
CONTENTS
INTRODUCTION
IMPORTANT OWNER INFORMATION
Record the model number, serial number
(identification decal located on the rear of the unit),
voltage and purchase date of your Glo-Ray
®
Heated
Glass Merchandiser in the spaces below. Please
have this information available when calling Hatco
for service assistance.
Model No. ________________________________
Serial No. ________________________________
Voltage __________________________________
Date of Purchase __________________________
Business 8:00 a.m. to 5:00 p.m.
Hours: Central Standard Time
(Summer Hours: June to September –
8:00 a.m. to 5:00 p.m. C.D.T.
Monday through Thursday
8:00 a.m. to 2:30 p.m. C.D.T. Friday)
Telephone: (800) 558-0607; (414) 671-6350
Fax: (800) 690-2966 (Parts & Service)
(414) 671-3976 (International)
Additional information can be found by visiting our
web site at www.hatcocorp.com
24-Hour 7-Day Parts & Service
Assistance available in the United
States and Canada by calling
(800) 558-0607.
The Hatco Glo-Ray Heated Glass Merchandising
Warmers, GR3SDH (Horizontal Shelf) and GR3SDS
(Slant Shelf) are perfect for holding hot wrapped or
boxed foods on a buffet line or customer serving
points. A thermostatically controlled, hardcoated
heated base and unique patented heated glass
shelf hold hot wrapped or boxed food products and
keep them at optimum serving temperatures while
maintaining product quality.
These warmers offer an additional heated shelf on
the top, ideal for use of short term holding of food for
which serving temperature is not critical. The GloRay Heated Glass Merchandising Warmers are
guaranteed against breakage and burnout for one
year. These units also feature fluorescent display
lights along with a cord and plug set.
This manual provides the installation, safety and
operating instructions for the Glo-Ray Heated Glass
Merchandising Warmers. We recommend all
installation, operating and safety instructions
appearing in this manual be read prior to installation
or operation of your Hatco Heated Glass
Merchandising Warmers. Safety instructions that
appear in this manual after a warning symbol
and the words WARNING or CAUTION printed
in bold face are very important. WARNING
means there is the possibility of serious personal
injury or death to yourself or others. CAUTION
means there is the possibility of minor or moderate
injury. CAUTION without the symbol signifies the
possibility of equipment or property damage only.
Hatco Glo-Ray Heated Glass Merchandising
Warmers are a product of extensive research and
field testing. The materials used were selected for
maximum durability, attractive appearance and
optimum performance. Every unit is thoroughly
inspected and tested prior to shipment.
Important Owner Information...............................i
Introduction ...........................................................i
Important Safety Information ..............................1
Model Descriptions..............................................3
All Models........................................................3
GR3SDH Models.............................................3
GR3SDS Models.............................................3
Specifications.......................................................3
Plug Configurations.........................................3
Electrical Rating Charts...................................4
Dimensions GR3SDH Models .........................5
Dimensions GR3SDS Models.........................6
Installation............................................................7
All Models........................................................7
Location...........................................................8
Operation..............................................................9
Maintenance .......................................................10
Cleaning........................................................10
Display Light Bulb Replacement...................10
Accessories ........................................................11
Hatco Limited Warranty.....................................13
Authorized Parts Distributors............Back Cover
Form No. GR3SDM-0606
1
IMPORTANT SAFETY INFORMATION
IMPORTANT! Read the following important safety instructions to avoid personal injury
or death, and to avoid damage to the equipment or property.
Model GR3SDS-33D, 120 volt has two circuits
and each circuit has a separate power supply
cord. Circuit One is rated 120 volt, 10.6 amps
and 1270 watts. Circuit Two is rated 120 volt,
7.8 amps, and 935 watts. For safe and proper
operation each circuit/power cord must be
plugged into a separate branch circuit rated
120 volts and a minimum of 15 amps.
Be sure to reinstall the protective lens cover.
Breakage of a bulb not properly covered
could result in personal injury and/or food
contamination.
This product has no “user” serviceable parts.
To avoid damage to the unit or injury to
personnel, use only Authorized Hatco Service
Agents and Genuine Hatco Replacement
Parts when service is required.
If service is required on this unit, contact your
Authorized Hatco Service Agent, or contact
the Hatco Service Department at 800-5580607 or 414-671-6350; fax 800-690-2966 or
International fax 414-671-3976.
Genuine Hatco Replacement Parts are
specified to operate safely in the
environments in which they are used. Some
aftermarket or generic replacement parts do
not have the characteristics that will allow
them to operate safely in Hatco equipment. It
is essential to use Hatco Replacement Parts
when repairing Hatco equipment. Failure to
use Hatco Replacement Parts may subject
operators of the equipment to hazardous
electrical voltage, resulting in electrical shock
or burn.
WARNINGS
To avoid any injury, turn the power switch
OFF, unplug the unit from the power source
and allow to cool completely before
performing any cleaning or maintenance.
Plug unit into a properly grounded electrical
outlet of the correct voltage, size and plug
configuration. If the plug and receptacle do
not match, contact a qualified electrician to
determine the proper voltage and size and
install the proper electrical outlet.
To avoid any injury, do not allow liquids to
spill onto the heated glass shelf.
T o avoid any injury, do not clean heated glass
shelf when unit is energized or hot.
Unit is not waterproof. To avoid electrical
shock or personal injury DO NOT submerge
in water. Do not operate if it has been
submerged in water.
To avoid electrical shock or personal injury,
do not steam clean or use excessive water on
the unit.
For safe and proper operation, the unit must
be located a reasonable distance from
combustible walls and materials. If safe
distances are not maintained, discoloration or
combustion could occur.
T o prevent any injury or damage to the unit do
not pull unit by power cord.
To prevent any injury, discontinue use if
power cord is frayed or worn.
For safe and proper operation do not place
food product directly onto glass or hardcoat
surface. Food product must be wrapped or
boxed.
The fluorescent light fixtures used have
plastic safety shields covering the
fluorescent bulbs to meet N.S.F. standards.
To avoid personal injury and/or food
contamination always operate the unit with
the plastic safety shield properly installed.
GR3SDS-33D rated for 120 volt has two power
supply cords. To avoid electrical shock or
personal injury disconnect both power
supply cords before servicing or repair.
Form No. GR3SDM-0606
2
IMPORTANT SAFETY INFORMATION
CAUTIONS
Some exterior surfaces on the unit will get
hot. Use caution when touching these areas
to avoid injury.
To avoid any injury or damage locate the unit
at the proper counter height, in an area that is
convenient for use. The location should be
level to prevent the unit or its contents from
accidentally falling, and strong enough to
support the weight of the unit and food
displayed.
The National Sanitation Foundation (NSF)
requires units over 36" (914 mm) in length or
weighing more than 80 lbs. (36 kg) to be either
sealed or raised on the installation surface. If
this unit cannot be sealed at the point of use,
2-1/2" (64 mm) legs are included to allow for
proper cleaning access below unit.
Unit is not weatherproof. For safe and proper
operation locate the unit indoors where the
ambient air temperature is constant and is a
minimum of 70°F (21°C).
To avoid any injury, do not come in contact
with the heated glass shelf while unit is in
operation.
For safe and proper operation, the top side of
the upper most shelf is intended for short
term holding of food for which serving
temperature is not critical.
To allow for proper cleaning and operation
the lower vented side covers must be
removed before installing legs.
CAUTIONS
Use only non-abrasive cleaners. Abrasive
cleaners could scratch the finish marring its
appearance and making it susceptible to dirt
accumulation.
Only soft cleaning cloths, mild soap and
water should be used to clean breath
protector(s). Breath protector(s) are made of
shatterproof polycarbonate and will scratch
or crack if proper care is not taken.
Do not allow the glass shelf to overheat.
Overheating may cause the food containers
to melt or soften.
Do not lay unit on the side with the control
panel or damage to unit could occur.
Do not use food pans, ceramic dishes, or
abrasive materials on heated glass shelves.
Food pans, ceramic dishes, and abrasive
materials may scratch the glass shelf marring
its appearance and making it susceptible to
dirt accumulation. It is recommended that
glass shelves be used for food products
contained in disposable paper or plastic
containers or wrapping.
IMPORTANT! Read the following important safety instructions to avoid personal injury
or death, and to avoid damage to the equipment or property.
Form No. GR3SDM-0606
3
MODEL DESCRIPTION
SPECIFICATIONS
PLUG CONFIGURATIONS
Units are supplied from the factory with an electrical
cord and plug. (See Figure 3.)
WARNING
Plug unit into a properly grounded electrical
outlet of the correct voltage, size and plug
configuration. If the plug and receptacle do not
match, contact a qualified electrician to
determine the proper voltage and size and install
the proper electrical outlet.
NEMA 5-15P
Figure 3. Plug Configurations
NEMA 5-20P
NEMA 14-20P
(Optional)
NEMA L14-20P
ALL GR3SD MODELS
All GR3SD Models feature a thermostatically
controlled hardcoated heated base and glass dual
heat source which conducts heat upward to keep
the food on the glass shelf warm, and radiates heat
downward to blanket the product below. Units also
include tempered glass side panels, product divider
rods, fluorescent display lights, and a cord and
plug set.
GR3SDH MODELS
The GR3SDH Models are horizontal shelf warmers
designed to hold hot wrapped or boxed food
product.
These models are available in widths of 27-1/4,
33-1/4 and 39-1/4 inches (692, 845 and 997 mm)
and are available with a single or dual heated glass
shelf.
GR3SDS MODELS
The GR3SDS Models are slant shelf warmers
designed to hold hot wrapped or boxed food
product. The shelves are slanted for convenience of
self-serve.
These models are available in widths of 27-1/4,
33-1/4 and 39-1/4 inches (692, 845 and 997 mm)
and are available with a single or dual heated glass
shelf.
Figure 1. Glo-Ray Model GR3SDH - Single Shelf
Figure 2. Glo-Ray Model GR3SDS - Dual Shelf
Form No. GR3SDM-0606
4
SPECIFICATIONS
Model Voltage Watts Amps Plug Configuration Shipping Weight
GR3SDS-27D 120 1790 14.9 NEMA 5-15P
†
128 lbs. (58 kg)
GR3SDS-33D 120
*
1270/935
*
10.6/7.8
*
NEMA 5-15P
*
140 lbs. (64 kg)
120/208 2210 10.3 NEMA L14-20P
•
140 lbs. (64 kg)
120/240 2210 10.3 NEMA L14-20P
•
140 lbs. (64 kg)
GR3SDS-39D 120/208 2660 12.4 NEMA L14-20P
•
158 lbs. (72 kg)
120/240 2660 12.4 NEMA L14-20P
•
158 lbs. (72 kg)
Model Voltage Watts Amps Plug Configuration Shipping Weight
GR3SDS-27 120 1010 8.4 NEMA 5-15P 72 lbs. (33 kg)
GR3SDS-33 120 1240 10.3 NEMA5-15P 80 lbs. (36 kg)
GR3SDS-39 120 1490 12.4 NEMA 5-15P
†
92 lbs. (42 kg)
Model Voltage Watts Amps Plug Configuration Shipping Weight
GR3SDH-27D 120 1790 14.9 NEMA5-15P
†
90 lbs. (41 kg)
GR3SDH-33D 120/208 2210 10.3 NEMA L14-20P
•
100 lbs. (45 kg)
120/240 2210 10.3 NEMA L14-20P
•
100 lbs. (45 kg)
GR3SDH-39D 120/208 2660 12.4 NEMA L14-20P
•
112 lbs. (51 kg)
120/240 2660 12.4 NEMA L14-20P
•
112 lbs. (51 kg)
Model Voltage Watts Amps Plug Configuration Shipping Weight
GR3SDH-27 120 1010 8.4 NEMA 5-15P 50 lbs. (23 kg)
GR3SDH-33 120 1240 10.3 NEMA 5-15P 58 lbs. (26 kg)
GR3SDH-39 120 1490 12.4 NEMA5-15P
†
66 lbs. (30 kg)
ELECTRICAL RATING CHART – GR3SDH MODELS - HORIZONTAL MODELS - SINGLE SHELF
ELECTRICAL RATING CHART – GR3SDH MODELS - HORIZONTAL MODELS - DUAL SHELF
†
NEMA 5-20P for Canada
†
NEMA 5-20P for Canada
ELECTRICAL RATING CHART – GR3SDS MODELS - SLANT MODELS - SINGLE SHELF
ELECTRICAL RATING CHART – GR3SDS MODELS - SLANT MODELS - DUAL SHELF
†
NEMA 5-20P for Canada
Unit is equipped with two cord and plug sets, requiring two separate 120 volt, 15 amp power circuits.
†
NEMA 5-20P for Canada
*
•
NEMA 14-20P is optional.
• NEMA 14-20P is optional.
Form No. GR3SDM-0606
5
SPECIFICATIONS
DIMENSIONS - GR3SDH MODELS
Width Depth Height*
Model (A) (B) (C)
GR3SDH-27 27-1/4" 27-1/4" 16-1/8"
(692 mm) (692 mm) (410 mm)
GR3SDH-33 33-1/4" 27-1/4" 16-1/8"
(845 mm) (692 mm) (410 mm)
GR3SDH-39 39-1/4" 27-1/4" 16-1/8"
(997 mm) (692 mm) (410 mm)
GR3SDH MODELS SINGLE HORIZONTAL SHELF
* Height includes 2-1/2" (64 mm) legs attached.
Width Depth Height*
Model (A) (B) (C)
GR3SDH-27D 27-1/4" 27-1/4" 25-7/8"
(692 mm) (692 mm) (657 mm)
GR3SDH-33D 33-1/4" 27-1/4" 25-7/8"
(845 mm) (692 mm) (657 mm)
GR3SDH-39D 39-1/4" 27-1/4" 25-7/8"
(997 mm) (692 mm) (657 mm)
GR3SDH MODELS DUAL HORIZONTAL SHELF
* Height includes 2-1/2" (64 mm) legs attached.
A
B
A
C
B
C
NOTE: Usable Heated Shelf Space:
-27/-27D Models: 23-1/4" (591 mm) x 21-1/4" (540 mm)
-33/-33D Models: 29-1/4" (743 mm) x 21-1/4" (540 mm)
-39/-39D Models: 35-1/4" (895 mm) x 21-1/4" (540 mm)
Form No. GR3SDM-0606
6
SPECIFICATIONS
DIMENSIONS - GR3SDS MODELS
Width Depth Height*
Model (A) (B) (C)
GR3SDS-27 27-1/4" 26-7/8" 20-1/2"
(692 mm) (683 mm) (521 mm)
GR3SDS-33 33-1/4" 26-7/8" 20-1/2"
(845 mm) (683 mm) (521 mm)
GR3SDS-39 39-1/4" 26-7/8" 20-1/2"
(997 mm) (683 mm) (521 mm)
GR3SDS MODELS SINGLE SLANTED SHELF
* Height includes 2-1/2" (64 mm) legs attached.
Width Depth Height*
Model (A) (B) (C)
GR3SDS-27D 27-1/4" 26-7/8" 30-1/2"
(692 mm) (683 mm) (775 mm)
GR3SDS-33D 33-1/4" 26-7/8" 30-1/2"
(845 mm) (683 mm) (775 mm)
GR3SDS-39D 39-1/4" 26-7/8" 30-1/2"
(997 mm) (683 mm) (775 mm)
GR3SDS MODELS DUAL SLANTED SHELF
* Height includes 2-1/2" (64 mm) legs attached.
A
B
C
C
A
B
NOTE: Usable Heated Shelf Space:
-27/-27D Models: 23-1/4" (591 mm) x 21-1/4" (540 mm)
-33/-33D Models: 29-1/4" (743 mm) x 21-1/4" (540 mm)
-39/-39D Models: 35-1/4" (895 mm) x 21-1/4" (540 mm)
Form No. GR3SDM-0606
7
INSTALLATION
ALL MODELS
Glo-Ray®Heated Glass Merchandisers are shipped
with most components pre-assembled. Care should
be taken when unpacking shipping carton to avoid
damage to unit and components enclosed.
WARNING
To prevent any injury or damage to the unit do
not pull unit by power cord.
WARNING
To prevent any injury, discontinue use if power
cord is frayed or worn.
1. Remove unit from box.
2. Remove information packet. To prevent delay
in obtaining warranty coverage, fill out and
mail in the warranty card.
3. Remove tape and protective packaging from all
surfaces of unit.
CAUTION
The National Sanitation Foundation (NSF)
requires units over 36" (914 mm) in length or
weighing more than 80 lbs. (36 kg) to be either
sealed or raised on the installation surface. If
this unit cannot be sealed at the point of use,
2-1/2" (64 mm) legs are included to allow for
proper cleaning access below unit.
CAUTION
Do not lay unit on the side with the control panel
or damage to the unit could occur.
CAUTION
To allow for proper cleaning and operation the
lower vented side covers must be removed
before installing legs.
4. Before installing legs remove lower vented side
covers. (See Figure 4.)
5. Carefully lay unit on its side and install the four
legs. Return unit upright. (See Figure 5.)
6. Slide each side glass panel into the top channel,
then lower the panel into the bottom channel.
(See Figure 6.)
7. The unit is supplied with product divider rods. To
install them, place the rods in the channels
provided. (See Figure 7.) The rods can be readily
adjusted to separate your holding areas as
needed.
Figure 7. Installing Product Divider Rods
Figure 5. Leg Installation
Figure 4. Leg Installation
Figure 6. Side Glass Panel Installation
Lower Vented Side Cover
Model
GR3SDH Standard Number
or GR3SDS of Rods per Unit
-27 10 pc.
-33 12 Pc.
-39 14 pc.
-27D 15 pc.
-33D 18 pc.
-39D 21 pc.
Form No. GR3SDM-0606
8
INSTALLATION
WARNING
For safe and proper operation, the unit must be
located a reasonable distance from combustible
walls and materials. If safe distances are not
maintained, discoloration or combustion could
occur.
CAUTION
To avoid any injury or damage locate the unit at
the proper counter height, in an area that is
convenient for use. The location should be level
to prevent the unit or its contents from
accidentally falling, and strong enough to
support the weight of the unit and food
displayed.
LOCATION
NOTE: Unit must be transported in the upright
position.
For proper operation and maximum performance,
locate the Heated Glass Merchandisers in an area
where the ambient air temperature is constant and
is a minimum of 70°F (21°C). Areas which are
susceptible to active air movements or currents
should be avoided, i.e., near exhaust fans or hoods
and air conditioning ducts.
WARNING
Plug unit into a properly grounded electrical
outlet of the correct voltage, size and plug
configuration. If the plug and receptacle do not
match, contact a qualified electrician to
determine the proper voltage and size and install
the proper electrical outlet.
WARNING
Model GR3SDS-33D, 120 volt has two circuits
and each circuit has a separate power supply
cord. Circuit One is rated 120 volt, 10.6 amps
and 1270 watts. Circuit Two is rated 120 volt, 7.8
amps, and 935 watts. For safe and proper
operation each circuit/power cord must be
plugged into a separate branch circuit rated 120
volts and a minimum of 15 amps.
CAUTION
Unit is not weatherproof. For safe and proper
operation locate the unit indoors
where the
ambient air temperature is constant and is
a minimum of 70°F (21°C).
Form No. GR3SDM-0606
9
OPERATION
WARNING
To avoid any injury, do not allow liquids to spill
onto the heated glass shelf.
WARNING
Unit is not waterproof. To avoid electrical shock
or personal injury DO NOT submerge in water.
Do not operate if it has been submerged in
water.
WARNING
For safe and proper operation do not place food
product directly onto glass or hardcoat surface.
Food product must be wrapped or boxed.
CAUTION
Some exterior surfaces on the unit will get hot.
Use caution when touching these areas to avoid
injury.
CAUTION
To avoid any injury, do not come in contact with
the heated glass shelf while unit is in operation.
The Heated Glass Merchandising Warmers main
power is controlled by an ON/OFF rocker switch.
(See Figure 8.) The switch must be in the ON
position for the unit to function.
The hardcoat heated base can be set to any desired
heating level as indicated on the control plate. The
temperature range of the hardcoat heated base is
from the ambient room temperature to
200°F (93°C). (See Figure 8.)
The heated glass shelf or shelves are controlled by
switches that can be set to any desired heating level
as indicated on the control plate. (See Figure 8.)
The glass heated shelf is a dual heat source which
conducts heat upward to keep the food on the glass
Figure 8. Control Panel
shelf warm and radiates heat downward to blanket
the product below. The temperature range of the
glass shelves is from the ambient room temperature
to 200°F (93°C).
CAUTION
Do not allow the glass shelf to overheat.
Overheating may cause the food containers to
melt or soften.
The fluorescent display light(s) are controlled by an
ON/OFF rocker switch. (See Figure 8.) The unit can
be used for food warming with the light(s) on or off.
NOTE: To operate the unit for display only with no
heat, position the heat controls to the lowest or OFF
setting.
NOTE: Main power rocker switch must be in the ON
position for the heat or display light(s) to function.
CAUTION
For safe and proper operation, the top side of
the upper most shelf is intended for short term
holding of food for which serving temperature is
not critical.
CAUTION
Do not use food pans, ceramic dishes, or
abrasive materials on heated glass shelves.
Food pans, ceramic dishes, and abrasive
materials may scratch the glass shelf marring its
appearance and making it susceptible to dirt
accumulation. It is recommended that glass
shelves be used for food products contained in
disposable paper or plastic containers or
wrapping.
Lights ON/OFF Switch
Main ON/OFF Switch
Ground Fault Circuit Interrupt
(GFCI) Switch
Center Heat
Control Switch
Top Heat
Control Switch
Base Heat Control Switch
Form No. GR3SDM-0606
10
MAINTENANCE
CLEANING
Hatco Glo-Ray®Heated Glass Merchandisers are
designed for maximum durability and performance,
with minimum maintenance.
WARNING
To avoid any injury, turn the power switch OFF,
unplug the unit from the power source and allow
to cool before performing any maintenance.
WARNING
GR3SDS-33D rated for 120 volt has two power
supply cords. To avoid electrical shock or
personal injury disconnect both power supply
cords before servicing or repair.
WARNING
To avoid any injury, do not allow liquids to spill
onto the heated glass shelf.
WARNING
To avoid electrical shock or personal injury, do
not steam clean or use excessive water on the
unit.
CAUTION
Use only non-abrasive cleaners. Abrasive
cleaners could scratch the finish marring its
appearance and making it susceptible to dirt
accumulation.
CAUTION
Only soft cleaning cloths, mild soap and water
should be used to clean breath protector(s).
Breath protector(s) are made of shatterproof
polycarbonate and will scratch or crack if proper
care is not taken.
WARNING
To avoid any injury, do not clean heated glass
shelf when unit is energized or hot.
To preserve the finish of the Glo-Ray Heated Glass
Merchandiser, it is recommended that the
hardcoated heated base shelf be wiped daily with
a clean, soft, damp cloth.
The glass side panels and heated glass shelves
should be cleaned daily with ordinary glass cleaner
and soft cloth or paper towel.
DISPLAY LIGHT BULB REPLACEMENT
The unit is equipped with 120 volt fluorescent light
tubes which illuminate the warming area. These
tubes have a special lens cover to guard against
injury and food contamination in the event of
breakage.
To replace a fluorescent light disconnect unit from
power supply and wait until the unit has cooled.
Remove the protective lens cover from the fixture
and carefully twist the fluorescent tube and pull to
remove it from the sockets.
WARNING
Be sure to reinstall the protective lens cover.
Breakage of a bulb not properly covered could
result in personal injury and/or food
contamination.
WARNING
The fluorescent light fixtures used have plastic
safety shields covering the fluorescent bulbs to
meet N.S.F. standards. To avoid personal injury
and/or food contamination always operate the
unit with the plastic safety shield properly
installed.
GROUND FAULT CIRCUIT INTERRUPT
The GR3SDH & GR3SDS Series warmers are
supplied with a built in Ground Fault Circuit Interrupt
(GFCI) which is designed to turn electrical power off
to the internal components when there is a short
circuit or electrical fault. (See Figure 8.)
To reset the “GFCI” push the red reset button in. If
the “GFCI” continues to trip, contact your local
Authorized Hatco Service Agency.
WARNING
If service is required on this unit, contact your
Authorized Hatco Service Agent, or contact the
Hatco Service Department at 800-558-0607 or
414-671-6350; fax 800-690-2966 or International
fax 414-671-3976.
WARNING
This product has no “user” serviceable parts. To
avoid damage to the unit or injury to personnel,
use only Authorized Hatco Service Agents and
Genuine Hatco Replacement Parts when service
is required.
WARNING
Genuine Hatco Replacement Parts are specified
to operate safely in the environments in which
they are used. Some aftermarket or generic
replacement parts do not have the
characteristics that will allow them to operate
safely in Hatco equipment. It is essential to use
Hatco Replacement Parts when repairing Hatco
equipment. Failure to use Hatco Replacement
Parts may subject operators of the equipment to
hazardous electrical voltage, resulting in
electrical shock or burn.
Form No. GR3SDM-0606
11
ACCESSORIES
DISPLAY SIGN HOLDER
A display sign holder (sign not included) is available
for installation on top or intermediate shelf,
customer side. To install follow these steps and see
Figure 9.
1. Remove protective paper from acrylic surfaces.
2. Remove front divider.
3. Remove four acorn nuts from underside of shelf.
4. Remove channel divider brackets.
5. Place sign holder in position on shelf.
6. Reinstall channel divider brackets into same
holes and secure with acorn nuts.
7. Install acrylic sign guard and sign into holder.
8. Place sign holder cap over assembly.
9. Reinst all channel divider with slots facing inward.
CAUTION
Use only non-abrasive cleaners. Abrasive
cleaners could scratch the finish marring its
appearance and making it susceptible to dirt
accumulation.
BREATH PROTECTORS
Breath protector(s) are available from the factory for
the customer side. To install follow these steps and
see Figure 10.
1. Remove protective paper from acrylic surfaces.
2. Loosen 3 screws from underside of shelf. Slide
mounting bracket into position with studs facing
to the front and down. Tighten 3 screws.
3. Position the acrylic breath protector into the
channel on the warmer with the mounting holes
aligned.
4. Secure the breath protector using the acorn nuts
provided. Tighten until snug. Do not overtighten.
Figure 9. Display Sign Holder
Figure 10. Breath Protectors
CAUTION
Only soft cleaning cloths, mild soap and water
should be used to clean breath protector(s).
Breath protector(s) are made of shatterproof
polycarbonate and will scratch or crack if proper
care is not taken.
Form No. GR3SDM-0606
12
ACCESSORIES
Figure 11. Flip-Up Doors
Figure 12. Flip-Up Doors with Bracket
FLIP-UP DOORS
Flip-up doors are available for installation on the
front or back side for units susceptible to active air
movements or air currents caused by exhaust fans,
hoods or air conditioning ducts.
1. Remove protective paper from acrylic surfaces.
2. Remove four screws (two on each side) from
underside of shelf.
3. Install one end bracket as shown in Figure 11
using the two screws removed in step 2.
4. Place one end of door mounting bracket into
installed end bracket. Place other end bracket
onto door mounting bracket and secure to
underside of shelf using other two screws
removed in step 2.
5. Door should swing fully up for product
placement.
6. When loading/unloading product, use bracket to
hold flip-up door in the open position.
(See Figure 12.)
CAUTION
Use only non-abrasive cleaners. Abrasive
cleaners could scratch the finish marring its
appearance and making it susceptible to dirt
accumulation.
4" (102 MM) ADJUSTABLE LEGS
Four inch (102 mm) legs are available in lieu of the
2-1/2" (64 mm) legs for installations that require
additional clearance between the unit and
countertop.
TEMPERATURE INDICATOR
NOTE: This option is factory installed only, not
available for retrofit.
Units may be equipped with a temperature indicator
which displays the coolest temperature on the shelf.
This indicator does not measure food temperature,
but is a reference to indicate shelf temperature only.
Form No. GR3SDM-0606
13
HATCO LIMITED WARRANTY
1. PRODUCT WARRANTY
Hatco warrants the products that it manufactures
(the “Products”) to be free from defects in
materials and workmanship, under normal
use and service, for a period of one (1) year from
the date of purchase when installed and
maintained in accordance with Hatco’s written
instructions or 18 months from the date of
shipment from Hatco. Buyer must establish the
product’s purchase date by returning Hatco’s
Warranty Registration Card or by other means
satisfactory to Hatco in its sole discretion.
Hatco warrants the following Product components
to be free from defects in materials and
workmanship from the date of purchase (subject
to the foregoing conditions) for the period(s) of
time and on the conditions listed below:
a) One (1) Year Parts and Labor PLUS One
(1) Additional Year Parts-Only Warranty:
Toaster Elements (metal sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Drawer Rollers and Slides
Food Warmer Elements (metal sheathed)
Display Warmer Elements (met al sheathed
air heating)
Holding Cabinet Elements (metal sheathed
air heating)
Built-In Heated Well Elements
(metal sheathed)
b) One (1) Year Parts and Labor PLUS Four
(4) Years Parts-Only Warranty on
pro-rated terms that Hatco will explain
at Buyer’s request:
3CS and FR Tanks
c) One (1) Year Parts and Labor PLUS Nine
(9) Years Parts-Only Warranty on:
Electric Booster Heater Tanks
Gas Booster Heater Tanks
THE FOREGOING WARRANTIES ARE
EXCLUSIVE AND IN LIEU OF ANY OTHER
WARRANTY, EXPRESSED OR IMPLIED,
INCLUDING BUT NOT LIMITED TO ANY
IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE
OR PATENT OR OTHER INTELLECTUAL
PROPERTY RIGHT INFRINGEMENT. Without
limiting the generality of the foregoing, SUCH
WARRANTIES DO NOT COVER: Coated
incandescent light bulbs, fluorescent lights, lamp
warmer heat bulbs, glass components, Product
failure in booster tank, fin tube heat exchanger, or
other water heating equipment, caused
by liming, sediment buildup, chemical attack or
freezing, Product misuse, tampering or
misapplication, improper installation, or application
of improper voltage.
2. LIMITATION OF REMEDIES AND
DAMAGES
Hatco’s liability and Buyer’s exclusive remedy
hereunder will be limited solely, at Hatco’s option,
to repair or replacement by a Hatco-authorized
service agency (other than where Buyer is
located outside of the United States, Canada,
United Kingdom or Australia in which case
Hatco’s liability and Buyer’s exclusive remedy
hereunder will be limited solely to replacement of
part under warranty) with respect to any claim
made within the applicable warranty period
referred to above. Hatco reserves the right to
accept or reject any such claim in whole or in part.
Hatco will not accept the return of any Product
without prior written approval from Hatco, and all
such approved returns shall be made at Buyer’s
sole expense. HATCO WILL NOT BE LIABLE,
UNDER ANY CIRCUMSTANCES, FOR
CONSEQUENTIAL OR INCIDENTAL
DAMAGES, INCLUDING BUT NOT LIMITED TO
LABOR COSTS OR LOST PROFITS
RESUL TING FROM THE USE OF OR INABILITY
TO USE THE PRODUCTS OR FROM THE
PRODUCTS BEING INCORPORATED IN OR
BECOMING A COMPONENT OF ANY OTHER
PRODUCT OR GOODS.
HATCO CORPORATION
P.O. Box 340500, Milwaukee, WI 53234-0500 U.S.A.
(800) 558-0607 (414) 671-6350
Parts & Service Fax (800) 690-2966 Int’l. Fax (414) 671-3976
www.hatcocorp.com
HATCO AUTHORIZED PARTS DISTRIBUTORS
Printed in U.S.A. June 2006
ALABAMA
Jones McLeod Appl. Svc.
Birmingham 205-251-0159
ARIZONA
Auth. Comm. Food Equip.
Phoenix 602-234-2443
Byassee Equipment Co.
Phoenix 602-252-0402
CALIFORNIA
Industrial Electric
Huntington Beach 714-379-7100
Chapman Appl. Service
San Diego 619-298-7106
P & D Appliance
S. San Francisco 650-635-1900
COLORADO
Hawkins Commercial Appliance
Englewood 303-781-5548
FLORIDA
Whaley Foodservice Repair
Jacksonville 904-725-7800
Universal Restaurant Services
Miami 305-593-5488
Nass Service Co., Inc.
Orlando 407-425-2681
B.G.S.I.
Pompano Beach 954-971-0456
Comm. Appliance Service
Tampa 813-663-0313
GEORGIA
TWC Services
Smyrna 770-438-9797
Heritage Service Group
Norcross 866-388-9837
Southeastern Rest. Svc.
Norcross 770-446-6177
HA
WAII
Burney’s Comm. Service, Inc.
Honolulu 808-848-1466
Food Equip Parts & Service
Honolulu 808-847-4871
ILLINOIS
Parts Town
Lombard 708-865-7278
Eichenauer Elec. Service
Decatur 217-429-4229
Midwest Elec. Appl. Service
Elmhurst 630-279-8000
Cone’s Repair Service
Moline 309-797-5323
INDIANA
GCS Service
Indianapolis 317-545-9655
IOW
A
Electric Motor Service Co.
Davenport 319-323-1823
Goodwin Tucker Group
Des Moines 515-262-9308
KENTUCKY
GCS Service
Louisville 502-367-1788
LOUISIANA
Chandlers Parts & Service
Baton Rouge 225-272-6620
MAR
YLAND
Electric Motor Service
Baltimore 410-467-8080
GCS Service
Silver Spring 301-585-7550
MASSACHUSETTS
Ace Service Co., Inc.
Needham 781-449-4220
MICHIGAN
Commercial Kitchen Service
Bay City 517-893-4561
Bildons Appliance Service
Detroit 248-478-3320
Midwest Food Equip. Service
Grandville 616-261-2000
MINNESOT
A
GCS Service
Minneapolis 612-546-4221
MISSOURI
General Parts
Kansas City 816-421-5400
Commercial Kitchen Services
St. Louis 314-890-0700
Kaemmerlen Parts & Service
St. Louis 314-535-2222
NEBRASKA
Anderson Electric
Omaha 402-341-1414
NEV
ADA
Burney’s Commercial
Las Vegas 702-736-0006
Hi. Tech Commercial Service
N. Las Vegas 702-649-4616
NEW JERSEY
Jay Hill Repair
Fairfield 973-575-9145
Service Plus
Flanders 973-691-6300
NEW
YORK
Acme American Repairs, Inc.
Brooklyn 718-456-6544
Alpro Service Co.
Brooklyn 718-386-2515
Appliance Installation
Buffalo 716-884-7425
Northern Parts Dist.
Plattsburgh 518-563-3200
J.B. Brady, Inc.
Syracuse 315-422-9271
NORTH CAROLINA
Authorized Appliance
Charlotte 704-377-4501
OHIO
Akron/Canton Comm. Svc. Inc.
Akron 330-753-6635
Certified Service Center
Cincinnati 513-772-6600
Commercial Parts and Service
Columbus 614-221-0057
Electrical Appl. Repair Service
Independence 216-459-8700
E. A. Wichman Co.
Toledo 419-385-9121
OKLAHOMA
Hagar Rest. Service, Inc.
Oklahoma City 405-235-2184
Krueger, Inc.
Oklahoma City 405-528-8883
OREGON
Ron’s Service, Inc.
Portland 503-624-0890
PENNSYL
VANIA
Elmer Schultz Services
Philadelphia 215-627-5401
FAST Comm. Appl. Service
Philadelphia 215-288-4800
Appliance Installation & Service
Pittsburgh 412-809-0244
K & D Service Co.
Harrisburg 717-236-9039
Electric Repair Co.
Reading 610-376-5444
RHODE ISLAND
Marshall Electric Co.
Providence 401-331-1163
SOUTH CAROLINA
Whaley Foodservice Repair
W. Columbia 803-791-4420
TENNESSEE
Camp Electric
Memphis 901-527-7543
TEXAS
Stove Parts Supply
Fort Worth 817-831-0381
Armstrong Repair Service
Houston 713-666-7100
Commercial Kitchen Repair Co.
San Antonio 210-735-2811
UT
AH
La Monica’s Rest. Equip. Service
Murray 801-263-3221
VIRGINIA
Daubers
Norfolk 757-855-4097
Daubers
Springfield 703-866-3600
W
ASHINGTON
Restaurant Appl. Service
Seattle 206-524-8200
WISCONSIN
A.S.C., Inc.
Madison 608-246-3160
A.S.C., Inc.
Milwaukee 414-543-6460
CANADA
ALBERTA
Key Food Equipment Service
Edmonton 780-438-1690
BRITISH COLUMBIA
Key Food Equipment Service
Vancouver 604-433-4484
ONT
ARIO
R.G. Henderson Ltd.
Toronto 416-422-5580
Choquette CKS
Ottawa 613-739-8458
QUÉBEC
Choquette CKS
Montreal 514-722-2000
Choquette CKS
Québec City 418-681-3944
Part No. 07.04.370.00 Form No. GR3SDM-0606
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