Hatco GR2SDH-48T Installation Manual
GLO-RAY
®
Designer
Merchandising Warmer
GR2SDH & GR2SDS Series
Installation &
Operating Manual
I&W #07.05.078.00
This manual contains important safety information
concerning the maintenance, use and operation of this
product. Failure to follow the instructions contained in
this manual may result in serious injury. If you’re unable
to understand the contents of this manual, please bring
it to the attention of your supervisor. Do not operate this
equipment unless you have read and understood the
contents of this manual.
Este manual contiene importante información sobre
seguridad concerniente al mantenimiento, uso y
operación de este producto. Cualquier falla en el
seguimiento de las instrucciones contenidas en este
manual puede resultar en un serio daño. Si usted no
puede entender el contenido de este manual por favor
pregunte a su supervisor. No opere este equipo al
menos que haya leído y comprendido el contenido de
este manual.
Form No. GR2SDM-0707
i
CONTENTS
Important Owner Information...............................i
Introduction ...........................................................i
Important Safety Information..............................1
Model Description................................................3
All Models........................................................3
GR2SDH Models.............................................3
GR2SDS Models.............................................3
Model Designation ...............................................4
Specifications.......................................................4
Plug Configurations.........................................4
Electrical Rating Chart ....................................5
Dimensions......................................................9
Installation ..........................................................12
Unpacking .....................................................12
Location.........................................................12
Operation ............................................................13
Maintenance .......................................................14
General..........................................................14
Cleaning ........................................................14
Display Light Bulb Replacement ...................14
Accessories ........................................................15
LED Temperature Control .............................15
4" (102 mm) Designer Legs ..........................15
Stainless Steel Divider Rods .........................15
Designer Inset Color Panels .........................15
Breath Protector(s)........................................15
Flip-Up Door..................................................16
Display Sign Holder.......................................17
Troubleshooting.................................................18
Hatco Limited Warranty.....................................21
Authorized Parts Distributors ............Back Cover
Record the model number, serial number (located on
the back of the unit), voltage and purchase date of
your Glo-Ray®Designer Merchandising Warmer in
the spaces below. Please have this information
available when calling Hatco for service assistance.
Model No. ________________________________
Serial No. ________________________________
Voltage __________________________________
Date of Purchase __________________________
Business 8:00 a.m. to 5:00 p.m.
Hours: Central Standard Time
(Summer Hours: June to September –
8:00 a.m. to 5:00 p.m. C.S.T.
Monday through Thursday
8:00 a.m. to 2:30 p.m. C.S.T. Friday)
Telephone: (800) 558-0607; (414) 671-6350
Fax: (800) 690-2966 (Parts & Service)
(414) 671-3976 (International)
24-Hour 7-Day Parts & Service
Assistance available in the United
States and Canada by calling
(800) 558-0607.
Additional information can be found by visiting our
web site at www.hatcocorp.com
The Hatco Glo-Ray Designer Merchandising Warmers,
GR2SDH (Horizontal Shelf) and GR2SDS (Slant Shelf),
are perfect for holding wrapped sandwiches or boxed
pizza on a buffet line or at temporary serving areas.
These warmers safely hold hot wrapped products and
keep them at optimum serving temperatures without
affecting quality. Prefocused infrared heat from above
and a thermostatically controlled heated base extends
the holding times of most wrapped food. The infrared
heating elements are guaranteed against burnout and
breakage for two years These units also feature
incandescent lights along with a cord and plug set.
This manual provides the installation, safety and
operating instructions for the Glo-Ray Designer
Merchandising Warmers. We recommend all
installation, operating and safety instructions appearing
in this manual be read prior to installation or operation of
your Hatco Designer Merchandising Warmer. Safety
instructions that appear in this manual after a
warning symbol and the words WARNING or
CAUTION printed in bold face are very important.
WARNING means there is the possibility of serious
personal injury or death to yourself or others.
CAUTION means there is the possibility of minor or
moderate injury. NOTICE signifies the possibility of
equipment or property damage only.
Hatco Glo-Ray Designer Merchandising Warmers are a
product of extensive research and field testing. The
materials used were selected for maximum durability,
attractive appearance and optimum performance.
Every unit is thoroughly inspected and tested prior to
shipment.
IMPORTANT OWNER INFORMATION
INTRODUCTION
Form No. GR2SDM-0707
1
IMPORTANT SAFETY INFORMATION
WARNINGS
For safe and proper operation, plug unit into
a properly grounded electrical outlet of the
correct voltage, wire size and plug
configuration. If the plug and receptacle do
not match, contact a qualified electrician to
determine the proper voltage and size and to
install the proper electrical outlet.
Units supplied without electrical plug
require field installation of proper electrical
plug. Plug must be proper for the electrical
specifications of the unit and power supply
and be grounded.
To avoid electrical shock, personal injury or
damage to the unit, DO NOT submerge in
water. Unit is not waterproof. Do not operate
if it has been submerged in water.
To avoid any injury, turn the power switch
off at the fuse disconnect switch/circuit
breaker or unplug the unit from the power
source and allow to cool completely before
performing any maintenance or cleaning.
To prevent electric shock, always unplug the
unit before performing cleaning or
maintenance.
For safe and proper operation, do not place
food product directly onto hardcoat surface.
Food product must be wrapped, boxed or on
a food pan.
For safe and proper operation, the unit must
be located 1" (25 mm) from combustible
walls and materials. If safe distances are not
maintained, discoloration or combustion
could occur.
To avoid electric shock or personal injury,
do not steam clean or use excessive water
on the unit.
Only light bulbs which meet or exceed NSF
standards, specifically designed for food
holding areas must be used. Breakage of
light bulbs not specially coated could result
in personal injury and/or food
contamination.
WARNINGS
To prevent any injury or damage to the unit
do not store or use gasoline or other
flammable vapors or liquids in the vicinity of
this or any other appliance.
If service is required on this unit, contact
your Authorized Hatco Service Agent, or
contact the Hatco Service Department at
800-558-0607 or 414-671-6350; fax 800-6902966 or International fax 414-671-3976.
This product has no “user” serviceable
parts. To avoid damage to the unit or injury
to personnel, use only Authorized Hatco
Service Agents and Genuine Hatco Parts
when service is required.
To prevent any injury or damage to the unit
do not pull unit by power cord.
To prevent any injury, discontinue use if
power cord is frayed or worn.
Genuine Hatco Replacement Parts are
specified to operate safely in the
environments in which they are used. Some
aftermarket or generic replacement parts do
not have the characteristics that will allow
them to operate safely in Hatco equipment.
It is essential to use Hatco Replacement
Parts when repairing Hatco equipment.
Failure to use Hatco Replacement Parts may
subject operators of the equipment to
hazardous electrical voltage, resulting in
electrical shock or burn.
IMPORTANT! Read the following important safety information to avoid personal injury or
death, and to avoid damage to the equipment or property.
Form No. GR2SDM-0707
2
IMPORTANT SAFETY INFORMATION
CAUTIONS
Some exterior surfaces on the unit will get
hot. Use caution when touching these areas
to avoid injury.
Locate the unit at the proper counter height,
in an area that is convenient for use. The
location should be level to prevent the unit
or its contents from accidentally falling, and
strong enough to support the weight of the
unit and food product.
Unit is not weatherproof. For safe and
proper operation the unit must be located
indoors where the ambient air temperature
is a minimum of 70°F (21°C) and a maximum
of 85°F (29°C).
CAUTIONS
The National Sanitation Foundation (NSF)
requires that GR2SD Series units over 36"
(914 mm) in length or weighing more than
80 lbs. (36 kg) to be either sealed or raised
on the installation surface. If this unit cannot
be sealed at the point of use, 4" (102 mm)
legs are included to allow for proper
cleaning access below unit. See Hatco
ACCESSORIES for installation instructions.
NOTICES
Use only non-abrasive cleaners. Abrasive
cleaners could scratch the finish of your
unit, marring its appearance and making it
susceptible to dirt accumulation.
Only soft cleaning cloths, mild soap and
water should be used to clean breath
protector(s). Do not use paper towel or glass
cleaner. Breath protector(s) are made of
shatterproof polycarbonate and will scratch
or crack if proper care is not taken.
IMPORTANT! Read the following important safety information to avoid personal injury or
death, and to avoid damage to the equipment or property.
Form No. GR2SDM-0707
3
MODEL DESCRIPTIONS
ALL MODELS
All GR2SD models are constructed of aluminum and
feature tempered glass side panels, a
thermostatically controlled heated base, infrared
upper heating elements, incandescent lights,
product divider rods, legs, Designer color inset
panels, and a cord and plug set.
GR2SDH MODELS
The GR2SDH models are horizontal shelf warmers
designed to hold wrapped or boxed product.
These models are available in various widths,
30-1/8" to 66-1/8" (765 to 1680 mm), and are also
available in single shelf or dual shelf models.
GR2SDS MODELS
The GR2SDS models are slant shelf warmers
designed to hold wrapped or boxed product. The
shelves are slanted for the convenience of selfserve.
These models are available in various widths,
30-1/8" to 66-1/8" (765 to 1680 mm), and are also
available in single shelf or dual shelf models.
NOTE: GR2SDH and GR2SDS models cannot be
converted to each other.
Figure 1. Glo-Ray Model GR2SDH - Single Shelf
Figure 2. Glo-Ray Model GR2SDS - Dual Shelf
Form No. GR2SDM-0707
4
MODEL DESIGNATION
Figure 4. Plug Configurations
* Receptacle not supplied by Hatco.
SPECIFICATIONS
NEMA 5-15P NEMA 5-20P NEMA 5-30P
PLUG CONFIGURATIONS
Most units are supplied from the factory with an
electrical cord and plug attached. See Figure 4.
WARNING
Units supplied without electrical plug require
field installation of proper electrical plug. Plug
must be proper for the electrical specifications
of the unit and power supply and be grounded.
On units supplied without plug, connect the proper
plug to the cord, making sure the plug is rated for
the specific load and the plug matches a suitable
receptacle.
WARNING
For safe and proper operation, plug unit into a
properly grounded electrical outlet of the correct
voltage, wire size and plug configuration. If the
plug and receptacle do not match, contact a
qualified electrician to determine the proper
voltage and size and to install the proper
electrical outlet.
Figure 3. Model Designation
GR 2 S D H - 24 D
Glo-Ray
Designer
Sandwich
H = Horizontal Shelf
S = Slant Shelf
Dual Shelf
Display
Heated Surface Width
*
*
**
NEMA L14-20P NEMA L14-30P
NEMA 14-20P NEMA 14-30P
CEE 7/7 Schuko
*
BS 1363
*
**
*
Form No. GR2SDM-0707
5
SPECIFICATIONS
ELECTRICAL RATING CHART - HORIZONTAL MODEL - SINGLE SHELF
Model Voltage Wattage Amperage Plug Configuration Shipping Weight
GR2SDH-24 120 820 6.8 NEMA 5-15P 96 lbs. (44 kg)
220 800 3.6 CEE 7/7 Schuko 96 lbs. (44 kg)
240 820 3.4 BS-1363 96 lbs. (44 kg)
220-230 (CE) 800-875 3.6-3.8 CEE 7/7 Schuko 96 lbs. (44 kg)
230-240 (CE) 753-820 3.3-3.4 BS-1363 96 lbs. (44 kg)
GR2SDH-30 120 1020 8.5 NEMA 5-15P 102 lbs. (46 kg)
220 1000 4.5 CEE 7/7 Schuko 102 lbs. (46 kg)
240 1020 4.3 BS-1363 102 lbs. (46 kg)
220-230 (CE) 1000-1093 4.5-4.8 CEE 7/7 Schuko 102 lbs. (46 kg)
230-240 (CE) 937-1020 4.1-4.3 BS-1363 102 lbs. (46 kg)
GR2SDH-36 120 1220 10.2 NEMA 5-15P 113 lbs. (51 kg)
220 1200 5.5 CEE 7/7 Schuko 113 lbs. (51 kg)
240 1220 5.1 BS-1363 113 lbs. (51 kg)
220-230 (CE) 1200-1312 5.5-5.7 CEE 7/7 Schuko 113 lbs. (51 kg)
230-240 (CE) 1120-1220 4.9-5.1 BS-1363 113 lbs. (51 kg)
GR2SDH-42 120 1490 12.4 NEMA 5-15P* 138 lbs. (63 kg)
220 1450 6.6 CEE 7/7 Schuko 138 lbs. (63 kg)
240 1490 6.2 BS-1363 138 lbs. (63 kg)
220-230 (CE) 1450-1585 6.6-6.9 CEE 7/7 Schuko 138 lbs. (63 kg)
230-240 (CE) 1368-1490 6.0-6.2 BS-1363 138 lbs. (63 kg)
GR2SDH-48 120 1690 14.1 NEMA 5-15P* 149 lbs. (68 kg)
220 1650 7.5 CEE 7/7 Schuko 149 lbs. (68 kg)
240 1690 7.1 BS-1363 149 lbs. (68 kg)
220-230 (CE) 1650-1804 7.5-7.8 CEE 7/7 Schuko 149 lbs. (68 kg)
230-240 (CE) 1552-1690 6.8-7.1 BS-1363 149 lbs. (68 kg)
GR2SDH-54 120 1890 15.8 NEMA 5-20P 167 lbs. (76 kg)
220 1850 8.4 CEE 7/7 Schuko 167 lbs. (76 kg)
240 1890 7.9 BS-1363 167 lbs. (76 kg)
220-230 (CE) 1850-2022 8.4-8.8 CEE 7/7 Schuko 167 lbs. (76 kg)
230-240 (CE) 1736-1890 7.6-7.9 BS-1363 167 lbs. (76 kg)
GR2SDH-60 120 2210 18.4 NEMA 5-30P 187 lbs. (85 kg)
220 2150 9.8 CEE 7/7 Schuko 187 lbs. (85 kg)
240 2210 9.2 BS-1363 187 lbs. (85 kg)
220-230 (CE) 2150-2350 9.8-10.2 CEE 7/7 Schuko 187 lbs. (85 kg)
230-240 (CE) 2030-2210 8.8-9.2 BS-1363 187 lbs. (85 kg)
* NEMA 5-20P for Canada
The electrical information in the shaded areas pertains to Export models only.
Form No. GR2SDM-0707
6
SPECIFICATIONS
** NEMA 5-20P for Canada
** Locking plugs NEMA L14-20P and L14-30P are standard. Straight blades are an option.
The electrical information in the shaded areas pertains to Export models only.
Model Voltage Wattage Amperage Plug Configuration Shipping Weight
GR2SDH-24D 120 1640 13.7 NEMA 5-15P* 126 lbs. (57 kg)
220 1600 7.3 CEE 7/7 Schuko 126 lbs. (57 kg)
240 1640 6.8 BS-1363 126 lbs. (57 kg)
220-230 (CE) 1600-1749 7.3-7.6 CEE 7/7 Schuko 126 lbs. (57 kg)
230-240 (CE) 1506-1640 6.6-6.8 BS-1363 126 lbs. (57 kg)
GR2SDH-30D 120/208 2040 8.5 NEMA L14-20P** 142 lbs. (65 kg)
120/240 2040 8.5 NEMA L14-20P** 142 lbs. (65 kg)
220 2000 9.1 CEE 7/7 Schuko 142 lbs. (65 kg)
240 2040 8.5 BS-1363 142 lbs. (65 kg)
220-230 (CE) 2000-2186 9.1-9.5 CEE 7/7 Schuko 142 lbs. (65 kg)
230-240 (CE) 1874-2040 8.2-8.5 BS-1363 142 lbs. (65 kg)
GR2SDH-36D 120/208 2440 10.2 NEMA L14-20P** 158 lbs. (72 kg)
120/240 2440 10.2 NEMA L14-20P** 158 lbs. (72 kg)
220 2400 10.9 CEE 7/7 Schuko 158 lbs. (72 kg)
240 2440 10.2 BS-1363 158 lbs. (72 kg)
220-230 (CE) 2400-2623 10.9-11.4 CEE 7/7 Schuko 158 lbs. (72 kg)
230-240 (CE) 2241-2440 9.7-10.2 BS-1363 158 lbs. (72 kg)
GR2SDH-42D 120/208 2980 12.4 NEMA L14-20P** 186 lbs. (85 kg)
120/240 2980 12.4 NEMA L14-20P** 186 lbs. (85 kg)
220 2900 13.2 CEE 7/7 Schuko 186 lbs. (85 kg)
240 2980 12.4 BS-1363 186 lbs. (85 kg)
220-230 (CE) 2900-3170 13.2-13.8 CEE 7/7 Schuko 186 lbs. (85 kg)
230-240 (CE) 2737-2980 11.9-12.4 BS-1363 186 lbs. (85 kg)
GR2SDH-48D 120/208 3380 14.1 NEMA L14-20P** 202 lbs. (92 kg)
120/240 3380 14.1 NEMA L14-20P** 202 lbs. (92 kg)
220 3300 15.0 CEE 7/7 Schuko 202 lbs. (92 kg)
240 3380 14.1 cord without plug 202 lbs. (92 kg)
220-230 (CE) 3300-3607 15.0-15.7 CEE 7/7 Schuko 202 lbs. (92 kg)
230-240 (CE) 3104-3380 13.5-14.1 cord without plug 202 lbs. (92 kg)
GR2SDH-54D 120/208 3780 15.8 NEMA L14-20P** 228 lbs. (104 kg)
120/240 3780 15.8 NEMA L14-20P** 228 lbs. (104 kg)
220 3700 16.8 cord without plug 228 lbs. (104 kg)
240 3780 15.8 cord without plug 228 lbs. (104 kg)
220-230 (CE) 3700-4044 16.8-17.6 cord without plug 228 lbs. (104 kg)
230-240 (CE) 3472-3780 15.1-15.8 cord without plug 228 lbs. (104 kg)
GR2SDH-60D 120/208 4420 18.4 NEMA L14-30P** 258 lbs. (117 kg)
120/240 4420 18.4 NEMA L14-30P** 258 lbs. (117 kg)
220 4300 19.6 cord without plug 258 lbs. (117 kg)
240 4420 18.4 cord without plug 258 lbs. (117 kg)
220-230 (CE) 4300-4700 19.6-20.4 cord without plug 258 lbs. (117 kg)
230-240 (CE) 4059-4420 17.6-18.4 cord without plug 258 lbs. (117 kg)
ELECTRICAL RATING CHART - HORIZONTAL MODEL - DUAL SHELF
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