Hatco GR2A Series, GR2AH Series General Manual

®

GLO-RAY

Designer Infrared Foodwarmers

GR2A & GR2AH Series

Installation &

Operating Manual

I&W # 07.05.115.00

This manual contains important safety information
concerning the maintenance, use and operation of
this product. Failure to follow the instructions
contained in this manual may result in serious injury.
If you are unable to understand the contents of this
manual, please bring it to the attention of your
supervisor. Do not operate this equipment unless you
have read and understood the contents of this
manual.

Este manual contiene importante información sobre
seguridad concerniente al mantenimiento, uso
y operación de este producto. Cualquier falla en el
seguimiento de las instrucciones contenidas en este
manual puede resultar en un serio daño. Si usted no
puede entender el contenido de este manual por
favor pregunte a su supervisor. No opere este equipo
al menos que haya leído y comprendido el contenido
de este manual.

CONTENTS

Important Owner Information.....................................i

Introduction ...................................................................i

Important Safety Instructions .....................................1

Model Descriptions .......................................................2

All Models ..............................................................2

GR2A and GR2AH Models....................................2

Model Designations ................................................2

Specifications.................................................................3

Electrical Rating Chart-GR2A Models...................3

Electrical Rating Chart-GR2AH Models................4

Electrical Rating Chart-GR2AL Models ................5

Electrical Rating Chart-GR2AHL Models..............6

Electrical Rating Chart-GR2A-XXD Models.........7

Electrical Rating Chart-GR2AH-XXD Models......8

Electrical Rating Chart-GR2AL-XXD ...................9

Electrical Rating Chart-GR2AHL-XXD Models .10

Dimensions............................................................11

Installation...................................................................12

Location ................................................................12

All Models ............................................................13

Assembly...............................................................13

RMB (Remote Control Box).................................14

Electrical Requirements ........................................14

Breath Protector (Optional)...................................14

Operation.....................................................................14

All Models ............................................................14

Maintenance ................................................................15

Cleaning ................................................................15

Display Light Bulb Replacement..........................15

Hatco Limited Warranty............................................16

Authorized Parts Distributors....................Back Cover

IMPORTANT OWNER INFORMATION

Record the model number, serial number (identification
plate is located on the inside of the leg near the top),
voltage and purchase date of your Designer Infrared
Foodwarmers in the spaces below. Please have this
information available when calling Hatco for service
assistance.

Business 8:00 a.m. to 5:00 p.m.
Hours: Central Standard Time

(Summer Hours: June to September ­8:00 a.m. to 5:00 p.m. C.D.T.
Monday through Thursday
8:00 a.m. to 2:30 p.m. C.D.T. Friday)

Model No. ____________________________________

Serial No. ____________________________________

Voltage ______________________________________

Date of Purchase ______________________________

INTRODUCTION

Hatco Glo-Ray®Designer Infrared Foodwarmers ensure
maximum holding and minimize the risk of food-borne
illness. Optimum safety and quality is the result of food
held at the proper serving temperatures, using Glo-Ray’s
pre-focused heat patterns. The pre-focused heat pattern
prevents foods from being over-cooked in the middle
and cooling off around the edges by concentrating
higher temperatures to the outer edges of holding
surfaces where heat loss is the greatest. Utilizing
specially designed reflectors to direct the heat from the
element, Glo-Ray safely maintains peak serving
temperatures longer, without continuing to cook the
food.

The Glo-Ray Designer Foodwarmers are available with
or without shatter-resistant incandescent lights to
illuminate the warming area. These bulbs have a special
coating that guards against injury and food
contamination in the event of breakage.

Telephone: [phone]

Fax: [phone] (Parts & Service)

[phone] (International)

This manual provides the installation, safety and
operating instructions for the Glo-Ray Designer Infrared
Foodwarmers. We recommend all installation, operating
and safety instructions appearing in this manual be read
prior to installation or operation of your Hatco
Foodwarmer. Safety instructions that appear in this
manual after a warning symbol and the words
WARNING or CAUTION printed in bold face are very
important. WARNING means there is the possibility
of serious injury or death to yourself or others.

CAUTION means there is the possibility of minor
or moderate injury. CAUTION without the symbol
signifies the possibility of equipment or property damage
only.

Hatco Foodwarmers are a product of extensive research
and field testing. The materials used were selected for
maximum durability, attractive appearance and optimum
performance. Every unit is thoroughly inspected and
tested prior to shipment.

Form No. GR2AM-0601

i

IMPORTANT SAFETY INSTRUCTIONS

IMPORTANT! Read the following important safety instructions to avoid personal injury or death,
and to avoid damage to the equipment or property.

WARNINGS

1. To avoid any injury, turn the power off to the
unit and allow to cool before performing any
maintenance.

2. Only light bulbs which meet or exceed N.S.F.
standards, specifically designed for food holding
areas must be used. Breakage of light bulbs not
specially coated could result in personal injury
and/or food contamination.

3. For safe and proper operation, the unit must be
located a reasonable distance from combustible
walls and materials. If safe distances are not
maintained, discoloration or combustion could
occur.

4. Do not install standard wattage foodwarmer
(GR2A & GR2AL Series) less than 17" (43 cm)
above nonmetallic surface. Do not install high
wattage foodwarmer (GR2AH Series) less than
20" (51 cm) above nonmetallic surface. Do not
install high wattage foodwarmer (GR2AHL
Series) less than 22" (56 cm) above nonmetallic
surface. Do not install standard wattage, dual
foodwarmer (GR2A-XXD Series) less than 27"
(69 cm) above nonmetallic surface. Do not
install high wattage, dual foodwarmer
(GR2AH-XXD & GR2AHL-XXD Series) less
than 32" (81 cm) above nonmetallic surface.
Install all Designer foodwarmers so there is a
minimum distance of 6" (15 cm) from a
nonmetallic wall or adjacent surface.

5. If service is required on this unit, contact your
Authorized Hatco Service Agent, or contact the
Hatco Service Department at
800-558-0607 or 414-671-6350;
fax [phone] or International fax
414-671-3976.

6. This product has no “user” serviceable parts.
To avoid damage to the unit or injury to
personnel, use only Authorized Hatco Service
Agents and Genuine Hatco Parts when service
is required.

CAUTIONS

1. Some exterior surfaces on the unit will get hot.
Use caution when touching these areas to avoid
injury.

2. Locate the unit at the proper counter height, in
an area that is convenient for use. The location
should be level to prevent the unit or its
contents from accidentally falling, and strong
enough to support the weight of the unit and
food.

3. Do not submerse unit in water.

4. Do not add a decorative soffit to hide a
pass-through mounted Glo-Ray Foodwarmer.

5. All electrical connections must be in accordance
with local electrical codes and any other
applicable codes. Connections should be made
by a qualified, licensed electrician.

6. Foodwarmers with incandescent lights that
require a circuit breaker larger than 20 amps
must have a separate circuit breaker for the
incandescent lights that is 20 amps or less.

CAUTIONS

1. Use only non-abrasive cleaners. Abrasive
cleaners could scratch the finish of your unit
marring its appearance and making it
susceptible to soil accumulation.

2. The remote control box (RMB) must be
installed outside of the heat zone.

3. Damage to countertop material such as Corian
and similar products caused by heat generated
from Hatco equipment is not covered under the
Hatco warranty. Contact the manufacturer of
the base material for application information.

®

7. Genuine Hatco Replacement Parts are specified
to operate safely in the environments in which
they are used. Some aftermarket or generic
replacement parts do not have the
characteristics that will allow them to operate
safely in Hatco equipment. It is essential to use
Hatco Replacement Parts when repairing Hatco
equipment. Failure to use Hatco Replacement
Parts may subject operators of the equipment
to hazardous electrical voltage, resulting in
electrical shock or burn.

1

Form No. GR2AM-0601

MODEL DESCRIPTIONS

ALL MODELS

The Glo-Ray Designer Infrared Foodwarmers are ideal
for holding hot food on pass-through holding areas and
waitress pick-up stations. All Designer models are
constructed of aluminum.

The advanced Glo-Ray Dual Models allow side-by-side
mounting of two or more aluminum warmers, to provide
a wider holding area, with a 3" or 6" (8 or 15 cm) spacer
available.

For self-serve applications, models may be equipped
with optional easy-to-clean acrylic breath protectors,
single- or double-sided mounting.

GR2A AND GR2AH MODELS

The Glo-Ray Designer available in sizes from 22" to
88" (56 to 224 cm) in length with Designer color inset
panels. The Glo-Ray Designer Foodwarmers include
prefocused infrared top heat and can be ordered with
incandescent display lights and optional easy-to-install
breath protectors.

MODEL DESIGNATIONS

Units are available in aluminum gray with Designer
inset panel colors or, an all black unit.

GR2A Series:

Glo-Ray Designer Aluminum Standard Wattage

GR2AL Series:

Glo-Ray Designer Aluminum Standard Wattage with
Lights

Figure 1. Glo-Ray Designer Foodwarmer with Display

Lights and Optional Breath Protectors

GR2AH Series

Glo-Ray Designer Aluminum High Wattage

GR2AHL Series

Glo-Ray Designer Aluminum High Wattage with Lights

GR2AH-XXD Series

Glo-Ray Designer Aluminum High Wattage Dual

GR2AHL-XXD Series

Glo-Ray Designer Aluminum High Wattage Dual with
Lights.

NOTE: XX denotes the heat zone width dimensions;
example GR2AH-24D.

GR2A-XXD Series:

Glo-Ray Designer Aluminum Standard Wattage Dual

GR2AL-XXD Series

Glo-Ray Designer Aluminum Standard Wattage Dual
with Lights.

Form No. GR2AM-0601

2

SPECIFICATIONS

ELECTRICAL RATING CHART – GR2A MODELS

Model Voltage Watts Amps Weight

Shipping

GR2A-18 120 250 2.1 36 lbs. (16 kg)

208 250 1.2 36 lbs. (16 kg)
240 250 1.0 36 lbs. (16 kg)

GR2A-24 120 350 2.9 38 lbs. (17 kg)

208 350 1.7 38 lbs. (17 kg)
240 350 1.5 38 lbs. (17 kg)

GR2A-30 120 450 3.8 42 lbs. (19 kg)

208 450 2.2 42 lbs. (19 kg)
240 450 1.9 42 lbs. (19 kg)

GR2A-36 120 575 4.8 46 lbs. (21 kg)

208 575 2.8 46 lbs. (21 kg)
240 575 2.4 46 lbs. (21 kg)

GR2A-42 120 675 5.6 54 lbs. (25 kg)

208 675 3.3 54 lbs. (25 kg)
240 675 2.8 54 lbs. (25 kg)

GR2A-48 120 800 6.7 64 lbs. (29 kg)

208 800 3.9 64 lbs. (29 kg)
240 800 3.3 64 lbs. (29 kg)

GR2A-54 120 925 7.7 74 lbs. (34 kg)

208 925 4.5 74 lbs. (34 kg)
240 925 3.9 74 lbs. (34 kg)

GR2A-60 120 1050 8.8 82 lbs. (37 kg)

208 1050 5.1 82 lbs. (37 kg)
240 1050 4.4 82 lbs. (37 kg)

GR2A-66 120 1160 9.7 91 lbs. (41 kg)

208 1160 5.6 91 lbs. (41 kg)
240 1160 4.8 91 lbs. (41 kg)

GR2A-72 120 1275 10.6 100 lbs. (45 kg)

208 1275 6.1 100 lbs. (45 kg)
240 1275 5.3 100 lbs. (45 kg)

GR2A-84 120 1500 12.5 120 lbs. (54 kg)

208 1500 7.2 120 lbs. (54 kg)
240 1500 6.3 120 lbs. (54 kg)

3

Form No. GR2AM-0601

SPECIFICATIONS

Model Voltage Watts Amps Weights

GR2AH-18 120 350 2.9 36 lbs. (16 kg)

GR2AH-24 120 500 4.2 38 lbs. (17 kg)

GR2AH-30 120 660 5.5 42 lbs. (19 kg)

GR2AH-36 120 800 6.7 46 lbs. (21 kg)

GR2AH-42 120 950 7.9 54 lbs. (25 kg)

GR2AH-48 120 1100 9.2 64 lbs. (29 kg)

GR2AH-54 120 1250 10.4 74 lbs. (34 kg)

GR2AH-60 120 1400 11.7 82 lbs. (37 kg)

GR2AH-66 120 1560 13.0 91 lbs. (41 kg)

GR2AH-72 120 1725 14.4 100 lbs. (45 kg)

GR2AH-84 120† 1900 15.8 120 lbs. (54 kg)

† GR2AH-84 series units, 120 volt, contain tandem heating elements individually controlled.

ELECTRICAL RATING CHART – GR2AH MODELS

Shipping

208 350 1.7 36 lbs. (16 kg)
240 350 1.5 36 lbs. (16 kg)

208 500 2.4 38 lbs. (17 kg)
240 500 2.1 38 lbs. (17 kg)

208 660 3.2 42 lbs. (19 kg)
240 660 2.8 42 lbs. (19 kg)

208 800 3.9 46 lbs. (21 kg)
240 800 3.3 46 lbs. (21 kg)

208 950 4.6 54 lbs. (25 kg)
240 950 4.0 54 lbs. (25 kg)

208 1100 5.3 64 lbs. (29 kg)
240 1100 4.6 64 lbs. (29 kg)

208 1250 6.0 74 lbs. (34 kg)
240 1250 5.2 74 lbs. (34 kg)

208 1400 6.7 82 lbs. (37 kg)
240 1400 5.8 82 lbs. (37 kg)

208 1560 7.5 91 lbs. (41 kg)
240 1560 6.5 91 lbs. (41 kg)

208 1725 8.3 100 lbs. (45 kg)
240 1725 7.2 100 lbs. (45 kg)

208 2050 9.9 120 lbs. (54 kg)
240 2050 8.5 120 lbs. (54 kg)

Form No. GR2AM-0601

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