Hatco GLO-RAY GRH, GLO-RAY GRNH, GLO-RAY GRAL, GLO-RAY GRAHL, GLO-RAY GRA User Manual

GLO-RAY

®

Infrared Strip Heaters

GR, GRH, GRA, GRAH, GRAL,

GRAHL, GRN & GRNH Series

Installation &

Operating Manual

I&W #07.05.183.00

This manual contains important safety information
concerning the maintenance, use and operation of this
product. Failure to follow the instructions contained in this
manual may result in serious injury. If you’re unable to
understand the contents of this manual, please bring it to
the attention of your supervisor. Do not operate this
equipment unless you have read and understood the
contents of this manual.

Este manual contiene importante información sobre
seguridad concerniente al mantenimiento, uso y
operación de este producto. Cualquier falla en el
seguimiento de las instrucciones contenidas en este
manual puede resultar en un serio daño. Si usted no
puede entender el contenido de este manual por
favor pregunte a su supervisor. No opere este
equipo al menos que haya leído y comprendido el
contenido de este manual.

CAUTION - HOT

GLO-RAY

Foodwarmer

HATCO CORP. MILWAUKEE, WI U.S.A.

ON

OFF

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TS & SER

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ASSIST

ANCE

WWW

.HATCOCORP.COM

800-558-0607

CAUTION - HOT

GLO-RAY

Foo

dwarmer

HATCO CORP. MI

LWA

UKEE, WI U.S.A.

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800-558-060

7

CAUTION - HOT

GLO-RAY

Foodwarmer

HATCO CORP. MILWAUKEE, W

I U.S.A.

ON

OFF

O

PARTS & SER

VICE

ASSIST

ANCE

WWW.HATCOCORP.COM

800-558-0607

Form No. GRM-0707

i

CONTENTS

INTRODUCTION

Hatco Glo-Ray®Strip Heaters ensure maximum
food holding and minimize the risk of food-borne
illness. Optimum safety and quality is the result of
food held at the proper serving temperatures, using
Glo-Ray’s pre-focused heat patterns. The pre­focused heat pattern prevents foods from being
over-cooked in the middle and cooling off around
the edges by concentrating higher temperatures to
the outer edges of holding surfaces where heat loss
is the greatest. Utilizing specially designed
reflectors to direct the heat from the element, Glo­Ray Strip Heaters safely maintain peak serving
temperatures longer, without cooking the food
beyond the point of excellence.

The Glo-Ray Strip Heaters are available with or
without shatter-resistant incandescent lights to
illuminate the warming area. These bulbs have a
special coating that guards against injury and food
contamination in the event of breakage.

This manual provides the installation, safety and
operating instructions for the Strip Heaters. We
recommend all installation, operating and safety
instructions appearing in this manual be read prior to
installation or operation of your Hatco Strip Heaters.
Safety instructions that appear in this manual after a
warning symbol and the words WARNING or

CAUTION printed in bold face are very important.

WARNING means there is the possibility of

serious personal injury or death to yourself or
others. CAUTION means there is the possibility
of minor or moderate injury. NOTICE without the
symbol signifies the possibility of equipment or
property damage only.

Hatco Strip Heaters are a product of extensive
research and field testing. The materials used were
selected for maximum durability, attractive
appearance and optimum performance. Every unit
is thoroughly inspected and tested prior to shipment.

Important Owner Information........................................i

Introduction ....................................................................i

Important Safety Information.......................................1

Model Designations......................................................2

Model Descriptions.......................................................3

Specifications................................................................4

Electrical Rating Charts...........................................4

Dimensions............................................................10

Installation....................................................................11

Unpacking..............................................................11

Location .................................................................11

Assembly...............................................................13

Portable Surface Mount.........................................13

Permanent Surface Mount ....................................14

Undershelf Mounting .............................................15

Ceiling Mounting ....................................................17

Electrical Wiring Hook-Up .....................................18

Operation .....................................................................19

Maintenance ................................................................20

Cleaning ................................................................20

Display Light Bulb Replacement ...........................20

Accessories.................................................................21

Troubleshooting Guide...............................................22

Hatco Limited Warranty..............................................24

Authorized Parts Distributors.....................Back Cover

IMPORTANT OWNER INFORMATION

Record the model number, serial number
(identification decal located on the underside of the
unit), voltage and purchase date of your Infrared
Strip Heater in the spaces below. Please have this
information available when calling Hatco for service
assistance.

Model No. ________________________________
Serial No. ________________________________
Voltage __________________________________
Date of Purchase __________________________

Business 8:00 a.m. to 5:00 p.m.
Hours: Central Standard Time

(Summer Hours: June to September ­8:00 a.m. to 5:00 p.m. C.D.T.
Monday through Thursday

8:00 a.m. to 2:30 p.m. C.D.T. Friday)
Telephone: [phone]
Fax: [phone] (Parts & Service)

[phone] (International)

Additional information can be found by visiting our
web site at www.hatcocorp.com

24-Hour 7-Day Parts & Service
Assistance available in the United
States and Canada by calling
[phone].

Form No. GRM-0707

1

IMPORTANT SAFETY INFORMATION

WARNINGS

Only light bulbs which meet or exceed NSF
standards, specifically designed for food
holding areas may be used. Breakage of light
bulbs not specially coated could result in
personal injury and/or food contamination.

Units equipped with a cord and plug supplied
by Hatco must be plugged into a properly
grounded electrical outlet of the correct
voltage, size and plug configuration. If the
plug and receptacle do not match, contact a
qualified electrician to determine the proper
voltage and size and install the proper
electrical outlet.

For safe and proper operation, the unit must
be located the correct distance from
combustible walls and materials. If safe
distances are not maintained, discoloration
or combustion could occur. Refer to specific
installation and mounting information in this
manual for proper clearances.

To prevent any injury or damage to the unit
do not store or use gasoline or other
flammable vapors or liquids in the vicinity of
this or any other appliance.

The unit is not waterproof. DO NOT submerge
in water. Do not operate if it has been
submerged in water.

To prevent combustion or damage to
materials do not install standard watt age strip
heater (GR, GRA, GRN, GRAL Series) less
than 10" (254 mm) above a non-metallic
surface. Do not install high wattage strip
heater (GRH, GRAH, GRNH, GRAHL Series)
less than 13-1/2" (343 mm) above a non­metallic surface. Do not install dual strip
heaters (GRA-XXD, GRAH-XXD, GRAL-XXD &
GRAHL-XXD Series) above non-metallic
surface. Install all non-dual strip heaters so
there is a minimum distance of 3" (76 mm)
from a non-metallic wall or adjacent surface.

To avoid any injury or damage to the unit
when using chains for installation, the chains
must have sufficient strength and be
securely fastened, or the unit could become
loose or fall. Do not place anything on top of
warmers supported by chains.

To avoid any injury or damage all electrical
connections must be in accordance with
local electrical codes and any other
applicable codes. Connections should be
made by a qualified, licensed electrician.

To avoid any injury or damage to the strip
heater turn the power OFF at the disconnect
switch/circuit breaker and allow to cool
before performing any maintenance.

If service is required on this unit, contact
your Authorized Hatco Service Agent, or
contact the Hatco Service Department at 800­558-0607 or 414-671-6350; fax [phone]
or International fax [phone].

This product has no “user” serviceable parts.
To avoid damage to the unit or injury
to personnel, use only Authorized Hatco
Service Agents and Genuine Hatco
Replacement Parts when service is required.

Genuine Hatco Replacement Parts are
specified to operate safely in the
environments in which they are used. Some
aftermarket or generic replacement parts do
not have the characteristics that will allow
them to operate safely in Hatco equipment. It
is essential to use Hatco Replacement Parts
when repairing Hatco equipment. Failure to
use Hatco Replacement Parts may subject
operators of the equipment to hazardous
electrical voltage, resulting in electrical
shock or burn.

IMPORTANT! Read the following important safety information to avoid personal injury
or death, and to avoid damage to the equipment or property.

Form No. GRM-0707

2

IMPORTANT SAFETY INFORMATION

MODEL DESIGNATION

CAUTIONS

Standard and approved manufacturing oils
will smoke up to 30 minutes during initial
start-up. This is a temporary condition. To
assure safe operation, operate unit without
food product until smoke dissipates.

Some exterior surfaces on the unit will get
hot. Use caution when touching these areas
to avoid injury.

To prevent unit failure do not add a
decorative soffit to hide a pass-through
mounted Glo-Ray Strip Heater.

Strip Heaters with incandescent lights that
require a circuit breaker larger than 20 amps
must have a separate circuit breaker for the
incandescent lights that is 20 amps or less.

To assure safe and proper operation refer to
Installation Clearance Requirements listed in
this manual.

Installation of two or more single units with
less than 3" (76 mm) between housings may
result in premature failure of component
parts.

Unit is not moisture proof. Spacing of at least
16" (406 mm) is required for all units mounted
over a steam table.

NOTICE

Use only non-abrasive cleaners. Abrasive
cleaners could scratch the finish of your
unit, marring its appearance and making it
susceptible to dirt accumulation.

To prevent premature failure to components
the Remote Control Box (RMB) must be
installed outside the strip heater heat zone.

Heat damage to countertop material such as
Corian

®

and similar products (other than
stainless steel) is not covered under the
Hatco warranty. Contact the manufacturer of
the base material for temperature limits and
application information before installing the
unit.

GR A H L-24 D

GLO-RAY

Housing Type
A-Aluminum
N-Narrow Powder-Coated Steel

High Wattage

Incandescent Light

Dual Strip Heater
Length in Inches

No Character-Stainless Steel Housing

Figure 1. Model Designation

Hatco Glo-Ray® Infrared Strip Heater keep hot foods
at optimum serving temperatures longer. Foods do
not dry out or become discolored; even the most
delicate dishes hold that “just-prepared” look. The
Glo-Ray pre-focused heat pattern directs heat from
a tubular element to bathe the entire holding
surface.

Hatco Glo-Ray

®

Strip Heater can be ordered in
standard or high wattage configurations, aluminum
housings in lengths of 18" (457 mm) to 144"
(3658 mm), stainless steel housings in lengths of
24" (610 mm) to 96" (2438 mm) or narrow design
housings in lengths of 18" (457 mm) to 72"
(1829 mm).

All Strip Heaters have several mounting options and
switch locations. Optional infinite control switches,
remote control enclosures, incandescent lighting
and breath protectors are available.

The Glo-Ray dual models allow for side by side
mounting of two or more strip heaters installed (with
a required 3" (76 mm) or 6" (152 mm) spacer), to
provide a wider holding area.

Form No. GRM-0707

3

MODEL DESCRIPTIONS

Figure 2. GRA-24 Model

CAUTION - HOT

GLO-RAY

Foodwarmer

HATCO CORP. MILWAUKEE, WI U.S.A.

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800-558-0607

Figure 3. GRAHL-24 Model

CAUTION - HOT

GLO-RAY

Foodwarmer

HATCO CORP. MILWAUKEE, WI U.S.A.

ON

OFF

O

PARTS & SER

VICE

ASSIST

ANCE

WWW

.HATCOCORP.COM

800-558-0607

Figure 4. GRA-24D Model

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Figure 5. GRN-24 Model

GR-XX: Stainless steel housing, standard

wattage

GRH-XX: Stainless steel housing, high wattage
GRN-XX: Narrow design, powder-coated painted

steel housing, standard wattage

GRNH-XX: Narrow design, powder-coated painted

steel housing, high wattage

NOTE: Stainless steel and narrow design Strip Heaters
are not available with lights, breath protectors or as dual
units.

GRA-XX: Aluminum housing, standard wattage
GRAH-XX: Aluminum housing, high wattage
GRAL-XX: Aluminum housing, standard wattage,

incandescent light

GRAHL-XX: Aluminum housing, high wattage,

incandescent light

GRA-XXD: Aluminum housing, standard wattage, dual
GRAH-XXD: Aluminum housing, high wattage, dual
GRAL-XXD: Aluminum housing, standard wattage,

incandescent light, dual

GRAHL-XXD:Aluminum housing, high wattage,

incandescent light, dual

NOTE: Incandescent lights and breath protectors not
available for retro-fit.

Form No. GRM-0707

4

SPECIFICATIONS

GR MODELS-ELECTRICAL RATING CHART

GRH MODELS-ELECTRICAL RATING CHART

The electrical information in the shaded area pertains to Export Models only.

*Not available in 100 or 120 volts.

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CE approved units for 220-230 volt utilize a 220 volt heating system; 230-240 CE units utilize a 240 volt heating system.

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Model GR-18

Watts: 250 Shipping Weight: 7 lbs. (3 kg)
Voltage 120 208 240 100 200 220 240
Amps 2.1 1.2 1.0 2.5 1.3 1.1 1.0

Model GR-24

Watts: 350 Shipping Weight: 7 lbs. (3 kg)
Voltage 120 208 240 100 200 220 240
Amps 2.9 1.7 1.5 3.5 1.8 1.6 1.5

Model GR-36

Watts: 575 Shipping Weight: 10 lbs. (5 kg)
Voltage 120 208 240 100 200 220 240
Amps 4.8 2.7 2.4 5.8 2.9 2.6 2.4

Model GR-48

Watts: 800 Shipping Weight: 12 lbs. (5 kg)
Voltage 120 208 240 100 200 220 240
Amps 6.7 3.8 3.3 8.0 4.0 3.6 3.3

Model GR-60

Watts: 1050 Shipping Weight: 15 lbs. (7 kg)
Voltage 120 208 240 100 200 220 240
Amps 8.8 5.0 4.4 10.5 5.3 4.8 4.4

Model GR-72

Watts: 1275 Shipping Weight: 19 lbs. (9 kg)
Voltage 120 208 240 100 200 220 240
Amps 10.6 6.1 5.3 12.8 6.4 5.8 5.3

Model GR-96

Watts: 1725 Shipping Weight: 24 lbs. (11 kg)
Voltage 120 208 240 100 200 220 240

Amps 14.4 8.3 7.2 17.3 8.6 7.8 7.2

Model GRH-18

Watts: 350 Shipping Weight: 7 lbs. (3 kg)
Voltage 120 208 240 100 200 220 240
Amps 2.9 1.7 1.5 3.5 1.8 1.6 1.5

Model GRH-24

Watts: 500 Shipping Weight: 7 lbs. (3 kg)
Voltage 120 208 240 100 200 220 240
Amps 4.2 2.4 2.1 5.0 2.5 2.3 2.1

Model GRH-36

Watts: 800 Shipping Weight: 10 lbs. (5 kg)
Voltage 120 208 240 100 200 220 240
Amps 6.7 3.8 3.3 8.0 4.0 3.6 3.3

Model GRH-48

Watts: 1100 Shipping Weight: 12 lbs. (5 kg)
Voltage 120 208 240 100 200 220 240
Amps 9.2 5.3 4.6 11.0 5.5 5.0 4.6

Model GRH-60

Watts: 1400 Shipping Weight: 15 lbs. (7 kg)
Voltage 120 208 240 100 200 220 240
Amps 11.7 6.7 5.8 14.0 7.0 6.4 5.8

Model GRH-72

Watts: 1725 Shipping Weight: 19 lbs. (9 kg)
Voltage 120 208 240 100 200 220 240
Amps 14.4 8.3 7.2 17.3 8.6 7.8 7.2

Model GRH-96

*

Watts: 2400 Shipping Weight: 24 lbs. (11 kg)
Voltage 120 208 240 100 200 220 240

Amps --- 11.5 10.0 --- 12.0 10.9 10.0

Form No. GRM-0707

5

SPECIFICATIONS

GRA MODELS-ELECTRICAL RATING CHART GRAH MODELS-ELECTRICAL RATING CHART

The electrical information in the shaded area pertains to Export Models only.

•

100 and 120 volt models with infinite switch require tandem (end-to-end) elements, consult factory for applications.

†

Glo-Ray models 108" through 144" and 120 volt models of GRA-84 and GRA-96 contain tandem (end-to-end)
elements may be individually controlled.

100 and 120 volt models may require additional switches, consult factory for applications.





CE approved units for 220-230 volt utilize a 220 volt heating system; 230-240 CE units utilize a 240 volt heating system.

*Not available in 100 or 120 volts.

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Model GRA-18

Watts: 250 Shipping Weight: 6 lbs. (3 kg)
Voltage 120 208 240 100 200 220 240
Amps 2.1 1.2 1.0 2.5 1.3 1.1 1.0

Model GRA-24

Watts: 350 Shipping Weight: 7 lbs. (3 kg)
Voltage 120 208 240 100 200 220 240
Amps 2.9 1.7 1.5 3.5 1.8 1.6 1.5

Model GRA-30

Watts: 450 Shipping Weight: 8 lbs. (4 kg)
Voltage 120 208 240 100 200 220 240
Amps 3.8 2.2 1.9 4.5 2.3 2.1 1.9

Model GRA-36

Watts: 575 Shipping Weight: 9 lbs. (4 kg)
Voltage 120 208 240 100 200 220 240
Amps 4.8 2.8 2.4 5.8 2.9 2.6 2.1

Model GRA-42

Watts: 675 Shipping Weight: 10 lbs. (5 kg)
Voltage 120 208 240 100 200 220 240
Amps 5.6 3.2 2.8 6.8 3.4 3.1 2.8

Model GRA-48

Watts: 800 Shipping Weight: 11 lbs. (5 kg)
Voltage 120 208 240 100 200 220 240
Amps 6.7 3.8 3.3 8.0 4.0 3.6 3.3

Model GRA-54

Watts: 925 Shipping Weight: 13 lbs. (6 kg)
Voltage 120 208 240 100 200 220 240
Amps 7.7 4.4 3.9 9.3 4.6 4.2 3.9

Model GRA-60

Watts: 1050 Shipping Weight: 14 lbs. (6 kg)
Voltage 120 208 240 100 200 220 240
Amps 8.8 5.0 4.4 10.5 5.3 4.8 4.4

Model GRA-66

Watts: 1160 Shipping Weight: 16 lbs. (7 kg)
Voltage 120 208 240 100 200 220 240
Amps 9.7 5.6 4.8 11.6 5.8 5.3 4.8

Model GRA-72

Watts: 1275 Shipping Weight: 17 lbs. (8 kg)
Voltage 120 208 240 100 200 220 240
Amps 10.6 6.1 5.3 12.8 6.4 5.8 5.3

Model GRA-84

•

Watts: 1500 Shipping Weight: 19 lbs. (9 kg)
Voltage 120 208 240 100 200 220 240
Amps 12.5 7.2 6.3 15.0 7.5 6.8 6.3

Model GRA-96

•

Watts: 1725 Shipping Weight: 21 lbs. (10 kg)
Voltage 120 208 240 100 200 220 240
Amps 14.4 8.3 7.2 17.3 8.6 7.8 7.2

Model GRA-108

†

Watts: 1850 Shipping Weight: 23 lbs. (10 kg)
Voltage 120 208 240 100 200 220 240
Amps 15.4 8.9 7.7 18.5 9.3 8.4 7.7

Model GRA-120

†*

Watts: 2100 Shipping Weight: 26 lbs. (12 kg)
Voltage 120 208 240 100 200 220 240
Amps --- 10.1 8.8 --- 10.5 9.5 8.8

Model GRA-132

†*

Watts: 2320 Shipping Weight: 30 lbs. (14 kg)
Voltage 120 208 240 100 200 220 240
Amps --- 11.2 9.7 --- 11.6 10.5 9.7

Model GRA-144

†*

Watts: 2550 Shipping Weight: 33 lbs. (15 kg)
Voltage 120 208 240 100 200 220 240

Amps --- 12.3 10.6 --- 12.8 11.6 10.6

Model GRAH-18

Watts: 350 Shipping Weight: 6 lbs. (3 kg)
Voltage 120 208 240 100 200 220 240
Amps 2.9 1.7 1.5 3.5 1.8 1.6 1.5

Model GRAH-24

Watts: 500 Shipping Weight: 7 lbs. (3 kg)
Voltage 120 208 240 100 200 220 240
Amps 4.2 2.4 2.1 5.0 2.5 2.3 2.1

Model GRAH-30

Watts: 660 Shipping Weight: 8 lbs. (4 kg)
Voltage 120 208 240 100 200 220 240
Amps 5.5 3.2 2.8 6.6 3.3 3.0 2.8

Model GRAH-36

Watts: 800 Shipping Weight: 9 lbs. (4 kg)
Voltage 120 208 240 100 200 220 240
Amps 6.7 3.8 3.3 8.0 4.0 3.6 3.3

Model GRAH-42

Watts: 950 Shipping Weight: 10 lbs. (5 kg)
Voltage 120 208 240 100 200 220 240
Amps 7.9 4.6 4.0 9.5 4.8 4.3 4.0

Model GRAH-48

Watts: 1100 Shipping Weight: 11 lbs. (5 kg)
Voltage 120 208 240 100 200 220 240
Amps 9.2 5.3 4.6 11.0 5.5 5.0 4.6

Model GRAH-54

Watts: 1250 Shipping Weight: 13 lbs. (6 kg)
Voltage 120 208 240 100 200 220 240
Amps 10.4 6.0 5.2 12.5 6.3 5.7 5.2

Model GRAH-60

Watts: 1400 Shipping Weight: 14 lbs. (6 kg)
Voltage 120 208 240 100 200 220 240
Amps 11.7 6.7 5.8 14.0 7.0 6.4 5.8

Model GRAH-66

Watts: 1560 Shipping Weight: 16 lbs. (7 kg)
Voltage 120 208 240 100 200 220 240
Amps 13.0 7.5 6.5 15.6 7.8 7.1 6.5

Model GRAH-72

Watts: 1725 Shipping Weight: 17 lbs. (8 kg)
Voltage 120 208 240 100 200 220 240
Amps 14.4 8.3 7.2 17.3 8.6 7.8 7.2

Model GRAH-84

•

Watts: 2050 Shipping Weight: 19 lbs. (9 kg)
Voltage 120 208 240 100 200 220 240
Amps 17.1 9.9 8.5 20.5 10.3 9.3 8.5

Model GRAH-96

•

Watts: 2400 Shipping Weight: 21 lbs. (10 kg)
Voltage 120 208 240 100 200 220 240
Amps 18.3 11.5 10.0 24.0 12.0 10.9 10.0

Model GRAH-108

•†

Watts: 2500 Shipping Weight: 23 lbs. (10 kg)
Voltage 120 208 240 100 200 220 240
Amps 20.8 12.0 10.4 25.0 12.5 11.4 10.4

Model GRAH-120

•†*

Watts: 2800 Shipping Weight: 26 lbs. (12 kg)
Voltage 120 208 240 100 200 220 240
Amps --- 13.5 11.7 --- 14.0 12.7 11.7

Model GRAH-132

†*

Watts: 3120 Shipping Weight: 30 lbs. (14 kg)
Voltage 120 208 240 100 200 220 240
Amps --- 15.0 13.0 --- 15.6 14.2 13.0

Model GRAH-144

†*

Watts: 3450 Shipping Weight: 33 lbs. (15 kg)
Voltage 120 208 240 100 200 220 240

Amps --- 16.6 14.4 --- 17.3 15.7 14.4

Form No. GRM-0707

6

SPECIFICATIONS

GRAL MODELS-ELECTRICAL RATING CHART GRAHL MODELS-ELECTRICAL RATING CHART

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The electrical information in the shaded area pertains to Export Models only.

•100 and 120 volt models with infinite switch may require tandem (end-to-end) elements, consult factory for applications.

†Glo-Ray models 108" through 144" and 100 and 120 volt models of GRAL-84 and GRAL-96 contain tandem (end-to-end)

elements that may be individually controlled.

100 and 120 volt models may require additional switches, consult factory for applications.





CE approved units for 220-230 volt utilize a 220 volt heating system; 230-240 CE units utilize a 240 volt heating system.

*Not available in 100 or 120 volts.

NOTE: GRAL & GRAHL Models that have multiple voltages listed, such as 120/208, 120/240 or 100/200, have multiple circuits. For example a 120/208 volt
unit utilizes 120 volts for light circuit and 208 volts for the heat circuit(s). Consult Electrical Diagram supplied with the unit for specific information.

CAUTION - Strip Heaters with incandescent lights that require a circuit breaker larger than 20 amps must have

a separate circuit breaker for the incandescent lights that is 20 amps or less.

Model GRAL-18

Watts: 370 Shipping Weight: 9 lbs. (4 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 3.1 2.2 2.0 3.7 2.5 1.7 1.5

Model GRAL-24

Watts: 470 Shipping Weight: 10 lbs. (5 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 3.9 2.7 2.5 4.7 3.0 2.1 2.0

Model GRAL-30

Watts: 570 Shipping Weight: 11 lbs. (5 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 4.8 3.2 2.9 5.7 3.5 2.6 2.4

Model GRAL-36

Watts: 755 Shipping Weight: 13 lbs. (6 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 6.3 4.3 3.9 7.6 4.7 3.4 3.1

Model GRAL-42

Watts: 855 Shipping Weight: 15 lbs. (7 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 7.1 4.7 4.3 8.6 5.2 3.9 3.6

Model GRAL-48

Watts: 1040 Shipping Weight: 17 lbs. (8 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 8.7 5.8 5.3 10.4 6.4 4.7 4.3

Model GRAL-54

Watts: 1165 Shipping Weight: 19 lbs. (9 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 9.7 6.4 5.9 11.7 7.0 5.3 4.9

Model GRAL-60

Watts: 1350 Shipping Weight: 21 lbs. (10 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 11.3 7.5 6.9 13.5 8.3 6.1 5.6

Model GRAL-66

Watts: 1460 Shipping Weight: 22 lbs. (10 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 12.2 8.1 7.3 14.6 8.8 6.6 6.1

Model GRAL-72

Watts: 1635 Shipping Weight: 24 lbs. (11 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 13.6 9.1 8.3 16.4 10.0 7.4 6.8

Model GRAL-84

•

Watts: 1920 Shipping Weight: 28 lbs. (13 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 16.0 10.7 9.8 19.2 11.7 8.7 8.0

Model GRAL-96

•

Watts: 2205 Shipping Weight: 32 lbs. (15 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 18.4 12.3 11.2 22.1 13.4 10.0 9.2

Model GRAL-108

†

Watts: 2390 Shipping Weight: 36 lbs. (16 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 19.9 13.4 12.2 23.9 14.7 10.9 10.0

Model GRAL-120

†*

Watts: 2700 Shipping Weight: 40 lbs. (18 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps --- 15.1 13.8 --- 16.5 12.3 11.3

Model GRAL-132

†*

Watts: 2980 Shipping Weight: 44 lbs. (20 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps --- 16.7 15.2 --- 18.2 13.5 12.4

Model GRAL-144

†*

Watts: 3270 Shipping Weight: 48 lbs. (22 kg)
Voltage 120 120/208 120/240 100 100/200 220 240

Amps --- 18.3 16.6 --- 20.0 14.9 13.6

Model GRAHL-18

Watts: 470 Shipping Weight: 9 lbs. (4 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 3.9 2.7 2.5 4.7 3.0 2.1 2.0

Model GRAHL-24

Watts: 620 Shipping Weight: 10 lbs. (5 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 5.2 3.4 3.1 6.2 3.7 2.8 2.6

Model GRAHL-30

Watts: 780 Shipping Weight: 11 lbs. (5 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 6.5 4.2 3.8 7.8 4.5 3.5 3.3

Model GRAHL-36

Watts: 980 Shipping Weight: 13 lbs. (6 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 8.2 5.3 4.8 9.8 5.8 4.5 4.1

Model GRAHL-42

Watts: 1130 Shipping Weight: 15 lbs. (7 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 9.4 6.1 5.5 11.3 6.6 5.1 4.7

Model GRAHL-48

Watts: 1340 Shipping Weight: 17 lbs. (8 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 11.2 7.3 6.6 13.4 7.9 6.1 5.6

Model GRAHL-54

Watts: 1490 Shipping Weight: 19 lbs. (9 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 12.4 8.0 7.2 14.9 8.7 6.8 6.2

Model GRAHL-60

Watts: 1700 Shipping Weight: 21 lbs. (10 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 14.2 9.2 8.3 17.0 10.0 7.7 7.1

Model GRAHL-66

•

Watts: 1860 Shipping Weight: 22 lbs. (10 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 15.5 10.0 9.0 18.6 10.8 8.5 7.8

Model GRAHL-72

•

Watts: 2085 Shipping Weight: 24 lbs. (11 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 17.4 11.3 10.2 20.9 12.2 9.5 8.7

Model GRAHL-84

•

Watts: 2470 Shipping Weight: 28 lbs. (13 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 20.6 13.4 12.0 24.7 14.5 11.2 10.3

Model GRAHL-96

•

Watts: 2880 Shipping Weight: 32 lbs. (15 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 24.0 15.5 14.0 28.8 16.8 13.1 12.0

Model GRAHL-108

†

Watts: 3040 Shipping Weight: 36 lbs. (16 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 24.8 16.5 14.9 30.4 17.9 13.8 12.7

Model GRAHL-120

†*

Watts: 3400 Shipping Weight: 40 lbs. (18 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps --- 18.5 16.7 --- 20.0 15.5 14.2

Model GRAHL-132

†*

Watts: 3780 Shipping Weight: 44 lbs. (20 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps --- 20.5 18.5 --- 21.6 17.2 15.8

Model GRAHL-144

†*

Watts: 4170 Shipping Weight: 48 lbs. (22 kg)
Voltage 120 120/208 120/240 100 100/200 220 240

Amps --- 22.6 20.4 --- 24.5 19.0 17.4

Form No. GRM-0707

7

SPECIFICATIONS

GRA-XXD MODELS-

ELECTRICAL RATING CHART

GRAH-XXD MODELS-

ELECTRICAL RATING CHART

The electrical information in the shaded area pertains to Export Models only.

•100 and 120 volt models with infinite switch may require tandem (end-to-end) elements, consult factory for applications.

†Glo-Ray models 108" through 144" and 100 and 120 volt models of GRA-84 and GRA-96 contain tandem (end-to-end)

elements that may be individually controlled.

100 and 120 volt models may require additional switches, consult factory for applications.

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*Not available in 100 or 120 volts.

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Model GRA-18D

Watts: 500 Shipping Weight: 14 lbs. (6 kg)
Voltage 120 208 240 100 200 220 240
Amps 4.2 2.4 2.1 5.0 2.5 2.3 2.1

Model GRA-24D

Watts: 700 Shipping Weight: 16 lbs. (7 kg)
Voltage 120 208 240 100 200 220 240
Amps 5.8 3.4 2.9 7.0 3.5 3.2 2.9

Model GRA-30D

Watts: 900 Shipping Weight: 18 lbs. (8 kg)
Voltage 120 208 240 100 200 220 240
Amps 7.5 4.3 3.8 9.0 4.5 4.1 3.8

Model GRA-36D

Watts: 1150 Shipping Weight: 21 lbs. (10 kg)
Voltage 120 208 240 100 200 220 240
Amps 9.6 5.5 4.8 11.5 5.8 5.2 4.8

Model GRA-42D

Watts: 1350 Shipping Weight: 24 lbs. (11 kg)
Voltage 120 208 240 100 200 220 240
Amps 11.3 6.5 5.6 13.5 6.8 6.1 5.6

Model GRA-48D

Watts: 1600 Shipping Weight: 27 lbs. (12 kg)
Voltage 120 208 240 100 200 220 240
Amps 13.3 7.7 6.7 16.0 8.0 7.3 6.7

Model GRA-54D

Watts: 1850 Shipping Weight: 30 lbs. (14 kg)
Voltage 120 208 240 100 200 220 240
Amps 15.4 8.9 7.7 18.5 9.3 8.4 7.7

Model GRA-60D

Watts: 2100 Shipping Weight: 34 lbs. (15 kg)
Voltage 120 208 240 100 200 220 240
Amps 17.5 10.1 8.8 21.0 10.5 9.5 8.8

Model GRA-66D

•

Watts: 2320 Shipping Weight: 37 lbs. (17 kg)
Voltage 120 208 240 100 200 220 240
Amps 19.3 11.2 9.7 23.2 11.6 10.5 9.7

Model GRA-72D

•

Watts: 2550 Shipping Weight: 41 lbs. (19 kg)
Voltage 120 208 240 100 200 220 240
Amps 21.3 12.3 10.6 25.5 12.8 11.6 10.6

Model GRA-84D

†

Watts: 3000 Shipping Weight: 44 lbs. (20 kg)
Voltage 120 208 240 100 200 220 240
Amps 25.0 14.4 12.5 30.0 15.0 13.6 12.5

Model GRA-96D

†

Watts: 3450 Shipping Weight: 52 lbs. (24 kg)
Voltage 120 208 240 100 200 220 240
Amps 28.8 16.6 14.4 34.5 17.3 15.7 14.4

Model GRA-108D

†

Watts: 3700 Shipping Weight: 59 lbs. (27 kg)
Voltage 120 208 240 100 200 220 240
Amps 30.8 17.8 15.4 37.0 18.5 16.8 15.4

Model GRA-120D

†*

Watts: 4200 Shipping Weight: 66 lbs. (30 kg)
Voltage 120 208 240 100 200 220 240
Amps --- 20.2 17.5 --- 21.0 19.1 17.5

Model GRA-132D

†*

Watts: 4640 Shipping Weight: 73 lbs. (33 kg)
Voltage 120 208 240 100 200 220 240
Amps --- 22.3 19.3 --- 23.2 21.1 19.3

Model GRA-144D

†*

Watts: 5100 Shipping Weight: 80 lbs. (36 kg)
Voltage 120 208 240 100 200 220 240

Amps --- 24.5 21.3 --- 25.5 23.2 21.3

Model GRAH-18D

Watts: 700 Shipping Weight: 14 lbs. (6 kg)
Voltage 120 208 240 100 200 220 240
Amps 5.8 3.4 2.9 7.0 3.5 3.2 2.9

Model GRAH-24D

Watts: 1000 Shipping Weight: 16 lbs. (7 kg)
Voltage 120 208 240 100 200 220 240
Amps 8.3 4.8 4.2 10.0 5.0 4.5 4.2

Model GRAH-30D

Watts: 1320 Shipping Weight: 18 lbs. (8 kg)
Voltage 120 208 240 100 200 220 240
Amps 11.0 6.3 5.5 13.2 6.6 6.0 5.5

Model GRAH-36D

Watts: 1600 Shipping Weight: 21 lbs. (10 kg)
Voltage 120 208 240 100 200 220 240
Amps 13.3 7.7 6.7 16.0 8.0 7.3 6.7

Model GRAH-42D

Watts: 1900 Shipping Weight: 24 lbs. (11 kg)
Voltage 120 208 240 100 200 220 240
Amps 15.8 9.1 7.9 19.0 9.5 8.6 7.9

Model GRAH-48D

Watts: 2200 Shipping Weight: 27 lbs. (12 kg)
Voltage 120 208 240 100 200 220 240
Amps 18.3 10.6 9.2 22.0 11.0 10.0 9.2

Model GRAH-54D

Watts: 2500 Shipping Weight: 30 lbs. (14 kg)
Voltage 120 208 240 100 200 220 240
Amps 20.8 12.0 10.4 25.0 12.5 11.4 10.4

Model GRAH-60D

Watts: 2800 Shipping Weight: 34 lbs. (15 kg)
Voltage 120 208 240 100 200 220 240
Amps 23.3 13.5 11.7 28.0 14.0 12.7 11.7

Model GRAH-66D

•

Watts: 3120 Shipping Weight: 37 lbs. (17 kg)
Voltage 120 208 240 100 200 220 240
Amps 26.0 15.0 13.0 31.2 15.6 14.2 13.0

Model GRAH-72D

•

Watts: 3450 Shipping Weight: 41 lbs. (19 kg)
Voltage 120 208 240 100 200 220 240
Amps 28.8 16.6 14.4 34.5 17.3 15.7 14.4

Model GRAH-84D

†

Watts: 4100 Shipping Weight: 44 lbs. (20 kg)
Voltage 120 208 240 100 200 220 240
Amps 34.2 19.7 17.1 41.0 20.5 18.6 17.1

Model GRAH-96D

†

Watts: 4800 Shipping Weight: 52 lbs. (24 kg)
Voltage 120 208 240 100 200 220 240
Amps 40.0 23.1 20.0 48.0 24.0 21.8 20.0

Model GRAH-108D

†

Watts: 5000 Shipping Weight: 59 lbs. (27 kg)
Voltage 120 208 240 100 200 220 240
Amps 41.7 24.0 20.8 50.0 25.0 22.7 20.8

Model GRAH-120D

†*

Watts: 5600 Shipping Weight: 66 lbs. (30 kg)
Voltage 120 208 240 100 200 220 240
Amps --- 26.9 23.3 --- 28.0 25.5 23.3

Model GRAH-132D

†*

Watts: 6240 Shipping Weight: 73 lbs. (33 kg)
Voltage 120 208 240 100 200 220 240
Amps --- 30.0 26.0 --- 31.2 28.4 26.0

Model GRAH-144D

†*

Watts: 6900 Shipping Weight: 80 lbs. (36 kg)
Voltage 120 208 240 100 200 220 240

Amps --- 33.2 28.8 --- 34.5 31.4 28.8

Form No. GRM-0707

8

SPECIFICATIONS

GRAL-XXD MODELS-

ELECTRICAL RATING CHART

GRAHL-XXD MODELS-

ELECTRICAL RATING CHART

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The electrical information in the shaded area pertains to Export Models only.

•100 and 120 volt models with infinite switch may require tandem (end-to-end) elements, consult factory for applications.

†Glo-Ray models 108" through 144" and 100 and 120 volt models of GRAL-84 and GRAL-96 contain tandem (end-to-end)

elements that may be individually controlled.

100 and 120 volt models may require additional switches, consult factory for applications.



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CE approved units for 220-230 volt utilize a 220 volt heating system; 230-240 CE units utilize a 240 volt heating system.

*Not available in 100 or 120 volts.

NOTE: GRAL & GRAHL Models that have multiple voltages listed, such as 120/208, 120/240 or 100/200, have multiple circuits. For example a 120/208 volt
unit utilizes 120 volts for light circuit and 208 volts for the heat circuit(s). Consult Electrical Diagram supplied with the unit for specific information.

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CAUTION - Strip Heaters with incandescent lights that require a circuit breaker larger than 20 amps must have

a separate circuit breaker for the incandescent lights that is 20 amps or less.

Model GRAL-18D

Watts: 620 Shipping Weight: 14 lbs. (6 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 5.2 3.4 3.1 6.2 3.7 2.8 2.6

Model GRAL-24D

Watts: 820 Shipping Weight: 16 lbs. (7 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 6.8 4.4 3.9 8.2 4.7 3.7 3.4

Model GRAL-30D

Watts: 1020 Shipping Weight: 19 lbs. (9 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 8.5 5.3 4.8 10.2 5.7 4.6 4.3

Model GRAL-36D

Watts: 1330 Shipping Weight: 22 lbs. (10 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 11.1 7.0 6.3 13.3 7.6 6.0 5.5

Model GRAL-42D

Watts: 1530 Shipping Weight: 25 lbs. (11 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 12.8 8.0 7.1 15.3 8.6 7.0 6.4

Model GRAL-48D

Watts: 1840 Shipping Weight: 29 lbs. (13 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 15.3 9.7 8.7 18.4 10.4 8.4 7.7

Model GRAL-54D

Watts: 2090 Shipping Weight: 33 lbs. (15 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 17.4 10.9 9.7 20.9 11.7 9.5 8.7

Model GRAL-60D

Watts: 2400 Shipping Weight: 37 lbs. (17 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 20.0 12.6 11.3 24.0 12.9 10.9 10.0

Model GRAL-66D

Watts: 2620 Shipping Weight: 40 lbs. (18 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 21.8 13.7 12.2 26.2 14.6 11.9 10.9

Model GRAL-72D

Watts: 2910 Shipping Weight: 42 lbs. (19 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 24.3 15.3 13.6 29.1 16.4 13.2 12.1

Model GRAL-84D

•

Watts: 3420 Shipping Weight: 47 lbs. (21 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 28.5 17.9 16.0 34.2 19.2 15.5 14.3

Model GRAL-96D

•

Watts: 3930 Shipping Weight: 56 lbs. (25 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 32.8 20.6 18.4 39.3 22.1 17.9 16.4

Model GRAL-108D

†

Watts: 4240 Shipping Weight: 64 lbs. (29 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 35.3 22.3 19.9 42.4 23.9 19.3 17.7

Model GRAL-120D

†*

Watts: 4800 Shipping Weight: 72 lbs. (33 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps -- 25.2 22.5 --- 27.0 21.8 20.0

Model GRAL-132D

†*

Watts: 5300 Shipping Weight: 79 lbs. (36 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps --- 27.8 24.8 --- 29.8 24.1 22.1

Model GRAL-144D

†*

Watts: 5820 Shipping Weight: 86 lbs. (39 kg)
Voltage 120 120/208 120/240 100 100/200 220 240

Amps --- 30.5 27.3 --- 32.7 26.5 24.3

Model GRAHL-18D

Watts: 820 Shipping Weight: 14 lbs. (6 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 6.8 4.4 3.9 8.2 4.7 3.7 3.4

Model GRAHL-24D

Watts: 1120 Shipping Weight: 16 lbs. (7 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 9.3 5.8 5.2 11.2 6.2 5.1 4.7

Model GRAHL-30D

Watts: 1440 Shipping Weight: 19 lbs. (9 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 12.0 7.3 6.5 14.4 7.8 6.5 6.0

Model GRAHL-36D

Watts: 1780 Shipping Weight: 22 lbs. (10 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 14.8 9.2 8.2 17.8 9.8 8.1 7.4

Model GRAHL-42D

Watts: 2080 Shipping Weight: 25 lbs. (11 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 17.3 10.6 9.4 20.8 11.3 9.5 8.7

Model GRAHL-48D

Watts: 2440 Shipping Weight: 29 lbs. (13 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 20.3 12.6 11.2 24.4 13.4 11.1 10.2

Model GRAHL-54D

Watts: 2740 Shipping Weight: 33 lbs. (15 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 22.8 14.0 12.4 27.4 14.9 12.5 11.4

Model GRAHL-60D

Watts: 3100 Shipping Weight: 37 lbs. (17 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 25.8 16.0 14.2 31.0 17.0 14.1 12.9

Model GRAHL-66D•

Watts: 3420 Shipping Weight: 39 lbs. (18 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 28.5 17.5 15.5 34.2 18.6 15.5 14.3

Model GRAHL-72D•

Watts: 3810 Shipping Weight: 42 lbs. (19 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 31.8 19.6 17.4 38.1 20.9 17.3 15.9

Model GRAHL-84D

†

Watts: 4520 Shipping Weight: 47 lbs. (21 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 37.7 23.2 20.6 45.2 24.7 20.5 18.8

Model GRAHL-96D

†

Watts: 5280 Shipping Weight: 56 lbs. (25 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 44.0 27.1 24.0 52.8 28.8 24.0 22.0

Model GRAHL-108D

†

Watts: 5540 Shipping Weight: 64 lbs. (29 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps 46.2 28.5 25.3 55.4 30.4 25.2 23.1

Model GRAHL-120D

†*

Watts: 6200 Shipping Weight: 72 lbs. (33 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps --- 31.9 28.3 --- 34.0 28.2 25.8

Model GRAL-132D

†*

Watts: 6900 Shipping Weight: 79 lbs. (36 kg)
Voltage 120 120/208 120/240 100 100/200 220 240
Amps --- 35.5 31.5 --- 37.8 31.4 28.8

Model GRAL-144D

†*

Watts: 7620 Shipping Weight: 86 lbs. (39 kg)
Voltage 120 120/208 120/240 100 100/200 220 240

Amps --- 39.2 34.8 --- 41.7 34.6 31.8

Form No. GRM-0707

9

SPECIFICATIONS

*120 volt models not available for use with remote infinite switches.

The electrical information in the shaded area pertains to Export Models only.

GRN MODELS-ELECTRICAL RATING CHART GRNH MODELS-ELECTRICAL RATING CHART

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CE approved units for 220-230 volt utilize a 220 volt heating system; 230-240 CE units utilize a 240 volt heating system.

Model GRN-18

Watts: 250 Shipping Weight: 6 lbs. (3 kg)
Voltage 120 208 240 100 200 220 240
Amps 2.1 1.2 1.0 2.5 1.3 1.1 1.0

Model GRN-24

Watts: 350 Shipping Weight: 7 lbs. (3 kg)
Voltage 120 208 240 100 200 220 240
Amps 2.9 1.7 1.5 3.5 1.8 1.6 1.5

Model GRN-30

Watts: 450 Shipping Weight: 8 lbs. (4 kg)
Voltage 120 208 240 100 200 220 240
Amps 3.8 2.2 1.9 4.5 2.3 2.1 1.9

Model GRN-36

Watts: 575 Shipping Weight: 9 lbs. (4 kg)
Voltage 120 208 240 100 200 220 240
Amps 4.8 2.8 2.4 5.8 2.9 2.6 2.1

Model GRN-42

Watts: 675 Shipping Weight: 10 lbs. (5 kg)
Voltage 120 208 240 100 200 220 240
Amps 5.6 3.2 2.8 6.8 3.4 3.1 2.8

Model GRN-48

Watts: 800 Shipping Weight: 11 lbs. (5 kg)
Voltage 120 208 240 100 200 220 240
Amps 6.7 3.8 3.3 8.0 4.0 3.6 3.3

Model GRN-54

Watts: 925 Shipping Weight: 13 lbs. (6 kg)
Voltage 120 208 240 100 200 220 240
Amps 7.7 4.4 3.9 9.3 4.6 4.2 3.9

Model GRN-60

Watts: 1050 Shipping Weight: 14 lbs. (6 kg)
Voltage 120 208 240 100 200 220 240
Amps 8.8 5.0 4.4 10.5 5.3 4.8 4.4

Model GRN-66

Watts: 1160 Shipping Weight: 16 lbs. (7 kg)
Voltage 120 208 240 100 200 220 240
Amps 9.7 5.6 4.8 11.6 5.8 5.3 4.8

Model GRN-72

Watts: 1275 Shipping Weight: 17 lbs. (8 kg)
Voltage 120 208 240 100 200 220 240

Amps 10.6 6.1 5.3 12.8 6.4 5.8 5.3

Model GRNH-18

Watts: 350 Shipping Weight: 6 lbs. (3 kg)
Voltage 120 208 240 100 200 220 240
Amps 2.9 1.7 1.5 3.5 1.8 1.6 1.5

Model GRNH-24

Watts: 500 Shipping Weight: 7 lbs. (3 kg)
Voltage 120 208 240 100 200 220 240
Amps 4.2 2.4 2.1 5.0 2.5 2.3 2.1

Model GRNH-30

Watts: 660 Shipping Weight: 8 lbs. (4 kg)
Voltage 120 208 240 100 200 220 240
Amps 5.5 3.2 2.8 6.6 3.3 3.0 2.8

Model GRNH-36

Watts: 800 Shipping Weight: 9 lbs. (4 kg)
Voltage 120 208 240 100 200 220 240
Amps 6.7 3.8 3.3 8.0 4.0 3.6 3.3

Model GRNH-42

Watts: 950 Shipping Weight: 10 lbs. (5 kg)
Voltage 120 208 240 100 200 220 240
Amps 7.9 4.6 4.0 9.5 4.8 4.3 4.0

Model GRNH-48

Watts: 1100 Shipping Weight: 11 lbs. (5 kg)
Voltage 120 208 240 100 200 220 240
Amps 9.2 5.3 4.6 11.0 5.5 5.0 4.6

Model GRNH-54

Watts: 1250 Shipping Weight: 13 lbs. (6 kg)
Voltage 120 208 240 100 200 220 240
Amps 10.4 6.0 5.2 12.5 6.3 5.7 5.2

Model GRNH-60

Watts: 1400 Shipping Weight: 14 lbs. (6 kg)
Voltage 120 208 240 100 200 220 240
Amps 11.7 6.7 5.8 14.0 7.0 6.4 5.8

Model GRNH-66

*

Watts: 1560 Shipping Weight: 16 lbs. (7 kg)
Voltage 120 208 240 100 200 220 240
Amps 13.0 7.5 6.5 15.6 7.8 7.1 6.5

Model GRNH-72

*

Watts: 1725 Shipping Weight: 17 lbs. (8 kg)
Voltage 120 208 240 100 200 220 240

Amps 14.4 8.3 7.2 17.3 8.6 7.8 7.2

Form No. GRM-0707

10

SPECIFICATIONS

DIMENSIONS

Figure 6. Dimensions–GR, GRH, GRA & GRAH

Models

Figure 7. Dimensions–GRAL & GRAHL Models

Width Depth Depth Height

Models (A) (B) (C) (D)

GRAL & 18" - 144" 9" 26" 2-1/2"
GRAHL (457 - 3658 mm) (229 mm) (660 mm) (64 mm)

Width Depth Depth Height

Models (A) (B) (C) (D)

GR & 24" - 96" 6" 23" 2-1/2"
GRH (610 - 2438 mm) (152 mm) (584 mm) (64 mm)

GRA & 18" - 144" 6" 23" 2-1/2"
GRAH (457 - 3658 mm) (152 mm) (584 mm) (64 mm)

NOTE: Units shown with optional 9-3/8" (187 mm) breath
protectors and mounting flanges. Not available for retro-fit or
on GR and GRH models.

NOTE: Units shown with optional 9-3/8" (187 mm) breath
protectors and mounting flanges. Not available for retro-fit.

NOTE: Units shown with optional 9-3/8" (187 mm) breath
protectors and mounting flanges. Not available for retro-fit.

A

D

A

D

B

C

B

C

Figure 8. Dimensions–GRA-D, GRAH-D, GRAL-D

& GRAHL-D Models

* Dimension shown is standard with 3" (76 mm) spacer; when

used with 6" (152 mm) spacer add 3" (76 mm).

Figure 9. Dimensions–GRN & GRNH Models

Width Depth Height

Models (A) (B) (C)

GRN & 18" - 72" 4" 2"

GRNH (457 - 1829 mm) (102 mm) (51 mm)

A

B

C

A

B

C

D

Width Depth*Depth*Height

Models (A) (B) (C) (D)

GRA-XXD & 18" - 144" 15" 32" 2-1/2"
GRAH-XXD (457 - 3658 mm) (381 mm) (813 mm) (64 mm)

GRAL-XXD & 18" - 144" 15" 32" 2-1/2"
GRAHL-XXD (457 - 3658 mm) (381 mm) (813 mm) (64 mm)

Form No. GRM-0707

11

INSTALLATION

UNPACKING

1. Remove the unit from the carton and remove all
packing materials.

2. Remove information packet. To prevent delay

in obtaining warranty coverage, fill out and
mail in warranty card.

NOTE: If unit is equipped with optional equipment,
see ACCESSORIES section at back of this manual.

LOCATION

WARNING
For safe and proper operation, the unit must be
located the correct distance from combustible
walls and materials. If safe distances are not
maintained, discoloration or combustion could
occur. Refer to specific installation and
mounting information in this manual for proper
clearances.

WARNING
To prevent any injury or damage to the unit do
not store or use gasoline or other flammable
vapors or liquids in the vicinity of this or any
other appliance.

WARNING
To prevent combustion or damage to materials
do not install standard wattage strip heater (GR,
GRA, GRN, GRAL Series) less than 10" (254 mm)
above a non-metallic surface. Do not install high
wattage strip heater (GRH, GRAH, GRNH,
GRAHL Series) less than 13-1/2" (343 mm) above
a non-metallic surface. Do not install dual strip
heaters (GRA-XXD, GRAH-XXD, GRAL-XXD &
GRAHL-XXD Series) above non-metallic surface.
Install all non-dual strip heaters so there is a
minimum distance of 3" (76 mm) from a non­metallic wall or adjacent surface.

CAUTION
To prevent unit failure do not add a decorative
soffit to hide a pass-through mounted Glo-Ray
Strip Heater.

WARNING
To avoid any injury or damage all electrical
connections must be in accordance with local
electrical codes and any other applicable codes.
Connections should be made by a qualified,
licensed electrician.

NOTICE
Heat damage to countertop material such as
Corian

®

and similar products (other than
stainless steel) is not covered under the Hatco
warranty. Contact the manufacturer of the base
material for temperature limits and application
information before installing the unit.

NOTE: Contact the countertop manufacturer of the
base material for application information and
surface temperature limits before installing the unit.

Dual Mounting

Dual models ordered from the factory are shipped
with either a 3" (76 mm) or 6" (152 mm) spacer.

NOTE: When mounting units side-by-side, a space
not less than 3" (76 mm) must be maintained
between units.

NOTE: Dual models are only available with Glo-Ray
aluminum housings.

CAUTION
Installation of two or more single units with less
than 3" (76 mm) between housings may result in
premature failure of component parts.

When proper distances are maintained, hot foods
will be held at ideal serving temperatures without
cooking the foods beyond the point of excellence.
See Figures 10-12 for strip heater spacing
requirements.

Form No. GRM-0707

12

INSTALLATION

Figure 10. Recommended Element Height for the

GR, GRA, GRH, GRN, GRAH, GRAL, GRNH, and

GRAHL in all lengths (excluding dual models).

11"-14"

(279-356 mm)

15" (381 mm)

Under Shelf Mounting

When mounting unit under a shelf, use adjustable
angle brackets to assure proper spacing. Remote
control enclosures are recommended to keep
switches out of the heat zone.

CAUTION
To assure safe and proper operation refer to
Installation Clearance Requirements listed in
this manual.

Pass-Through

If pass-through area is 12" to 16" (305 to 406 mm)
deep, the standard wattage or high wattage single
unit can be used. For a 20" to 24" (508 to 610 mm)
deep pass-through area, a dual unit in either
standard or high wattage is recommended. Dual
units must always have a minimum spacing of 3"
(76 mm) between heaters.

T-Legs or C-Legs

Do not mount units longer than 72" (1829 mm)
on T-legs or C-legs.

Over Steam Table

When mounting over steam table, a remote control
switch enclosure must be installed.

CAUTION
Unit is not moisture proof. Spacing of at least
16" (406 mm) is required for all units mounted
over a steam table.

High WattageStandard Wattage

4"-6"

(102-152 mm)

8"-11"

(203-279 mm)

High WattageStandard Wattage

12" (305 mm)

Figure 11. Recommended Element Height for the

GRA-D, GRAH-D, GRAL-D & GRAHL-D Models with

a 3" (76 mm) spacer in all lengths.

21" (533 mm)

14"-18"

(356-457 mm)

10"-14"

(254-356 mm)

18" (457 mm)

High WattageStandard Wattage

Figure 12. Recommended Element Height for the

GRA-D, GRAH-D, GRAL-D & GRAHL-D Models with a

6" (152 mm) spacer in all lengths.

24" (610 mm)

14"-18"

(356-457 mm)

10"-14"

(254-356 mm)

Form No. GRM-0707

13

INSTALLATION

ASSEMBLY

Glo-Ray®Strip Heaters are shipped with most
components pre-assembled. Dual units are
available with a required 3" (76 mm) or 6" (152 mm)
spacer pre-assembled at the factory.

Optional breath protectors, mounting equipment and
remote control enclosures must be installed on
location.

PORTABLE SURFACE MOUNT

T-Leg Stand

NOTE: T -Leg not to be used with dual Glo-Ray units.
NOTE: T-Leg stands available in standard wattage -

10" (254 mm), high wattage - 13-1/2" (343 mm), 16"
(406 mm), and 18" (457 mm).

1. Position the unit upside-down on a flat surface.

2. Remove the two screws and mounting tabs from
each end of the unit.

3. Position the mounting bracket on the underside
of the unit and remove the two screws on the unit
that match up with the holes on the mounting
bracket.

4. Secure the mounting bracket to the unit with the
previously removed screws.

5. Align two mounting holes on side of T-Leg with
two holes on end of unit and attach leg with
screws supplied.

6. Align the mounting hole on the T-Leg bracket
with the hole on the mounting bracket and
secure with a screw. (See Figure 13.)

C-Leg Stand

NOTE: C-Legs are not to be used with dual Glo-Ray
models.

NOTE: Two types of C-Legs are available. CL-Low,
10" (254 mm) clearance, is for standard wattage
Glo-Ray models up to 6 ft. (1829 mm) in width only.
CL-High, 13-1/2" (343 mm) clearance, is for high
wattage Glo-Ray models up to 6 ft. (1829 mm) in
width only.

1. Position the unit upside-down on a flat surface.

2. Remove the two screws and mounting bracket
from each end of the unit.

Figure 13. T-Leg Stand End Mounting

Figure 14. C-Leg Stand

T-Leg Bracket

T-Leg

3. Attach C-Leg to each end of unit using original
screws. (See Figure 14.) Tighten screws
securely.

Form No. GRM-0707

14

INSTALLATION

PERMANENT SURFACE MOUNT

Tubular Stand Mounting

Tubular stand mounting permanently attaches the
unit to a countertop or serving table. All wiring may
be concealed within the tubular stand.

Tubular stands are available in non-adjustable
heights from 10"-16" (254-406 mm) or in adjustable
heights from 10"-14" (254-356 mm).

NOTE: Tubular stands are not field retro-fittable.
NOTE: If wiring is to be concealed, a 1" (25 mm)

diameter hole must be provided in the mounting
surface, centered under the leg flange nearest the
electrical wiring hookup.

1. Position the unit upside-down on a flat surface.

2. Units for this application are supplied with the
conduit attached. Conduit should not be
removed.

3. If applicable, route flexible conduit through the
leg opening. Pull the leg up to the underside of
the warmer. (See Figure 15.)

4. Secure legs to warmer using screws supplied.

5. If applicable, route the flexible conduit through
opening in countertop.

6. Secure the legs to the mounting surface.

NOTE: The adjustable legs can be raised or lowered
by turning the locking set screw counterclockwise
one turn with an allen wrench, and then raising or
lowering the unit to the desired height and
retightening the screw. Do not loosen the screw
more than necessary.

NOTE: Two pairs of legs will be needed for
mounting dual units.

Figure 15. Tubular Stand Mounting

Locking
Screw

Covers

Adjustable
Leg

Non-Adjustable Leg

Flexible Conduit

Form No. GRM-0707

15

INSTALLATION

Figure 16. Adjustable Angle Bracket Mounting

UNDERSHELF MOUNTING

Pass Thru

NOTE: When mounting the unit under a shelf, it is
recommended to use a remote switch enclosure.

If the shelf has a rolled or flanged edge, use the
optional adjustable angle brackets to mount the unit
below the lowest part of the rolled or flanged edge.
(See Figure 16.)

NOTE: GRN Series units are supplied with matching
Designer colored angle brackets providing 1-1/2"
(38 mm) clearance between foodwarmer and
overshelf.

CAUTION
To assure safe and proper operation refer to
Installation Clearance Requirements listed in
this manual.

Adjustable Angle Bracket Mounting

NOTE: When mounting the unit under a shelf it is
recommended to use a remote control enclosure.

NOTE: Multiple brackets will be needed for dual
units.

1. Position the Glo-Ray unit on a flat surface with
the heating element facing down.

2. Remove the two screws and mounting tabs from
each end of the Glo-Ray unit.

3. Remove the two upper end plate screws.

4. Align the adjustable angle bracket to the end
plate mounting holes of the Glo-Ray unit. Secure
angle bracket with previously removed screws.

5. Fasten angle bracket to the underside of the
shelf using appropriate fasteners. (Not supplied
by Hatco.)

Hanger Tab Mounting

The standard mounting tabs supplied with the unit
can be bent 90° for mounting the unit underneath a
shelf without a rolled or flanged edge. (See Figure

17.)

Adjustable
Angle Bracket

Figure 17. Hanger Tab Mounting

Mounting Brackets bent 90°

Form No. GRM-0707

16

INSTALLATION

Figure 18. Combustible Spacing Requirements

Models (A) (B) (C)

GRA & 10" 3" 1"

GRAL (254 mm) (76 mm) (25 mm)

GRAH & 13-1/2" 3" 1"

GRAHL (343 mm) (76 mm) (25 mm)

A

B

C

Figure 19. Non-Combustible Spacing Requirements

A

B

C

Pass Through Shelf

Back Wall

Counter

Pass Through Shelf

Back Wall

Counter

Clearance Requirements for Combustible
Surroundings

NOTE: Dual Strip Heaters are not to be installed in
combustible surroundings.

†Must be a pass-through application, not allowed with

back wall installation.

Hardwired Units with Remote Switches

Dual Units with Remote Switches

Models (A) (B)

†

(C)

GRA & 10" N/A 3"
GRAL (254 mm) (76 mm)

GRAH & 11" N/A 3"
GRAHL (279 mm) (76 mm)

Models (A) (B) (C)

GRA & 8" 0" 0"
GRAL (203 mm) (0 mm) (0 mm)

GRAH & 8" 0" 0"
GRAHL (203 mm) (0 mm) (0 mm)

Models (A) (B) (C)

GRA-XXD
GRAH-XXD 8" 3" 0"
GRAL-XXD (203 mm) (76 mm) (0 mm)
GRAHL-XXD

Dual Units with Built-In Switches

Models (A) (B)

†

(C)

GRA-XXD
GRAH-XXD 10" N/A 1"
GRAL-XXD (254 mm) (25 mm)
GRAHL-XXD

Clearance Requirements for Non-Combustible
Surroundings

Corded Units with Built-In Switches

Hardwired Units with Built-In Switches

Models (A) (B)

†

(C)

GRA & 8" N/A 1"
GRAL (203 mm) (25 mm)

GRAH & 10" N/A 1"
GRAHL (254 mm) (25 mm)
with Infinite
Heat Control
Switch or
Indicator Light

GRAH & 8" N/A 1"
GRAHL (203 mm) (25 mm)
with On/Off
Toggle Switch

Form No. GRM-0707

17

INSTALLATION

Figure 20. Mounting with Chains

CEILING MOUNTING

Chain Mounting

WARNING
To avoid any injury or damage to the unit when
using chains for installation, the chains must
have sufficient strength and be securely
fastened, or the unit could become loose or fall.
Do not place anything on top of warmers
supported by chains.

Chain supplied by Hatco is constructed of sufficient
strength to securely hold the weight of the unit only
when properly mounted.

1. Securely fasten the chain to the surface above
the desired area. Be sure chain is located so the
unit will be suspended at a safe and proper
distance from walls, counter and food.

2. Loosen but do not remove the screws securing
the mounting tabs on each end of the unit.
Extend the tabs, then tighten the screws
securely. (See Figure 20.)

3. Attach a short piece of connecting chain to each
pair of mounting tabs. (See Figure 20.)

4. Attach overhead chain to the connecting chain
between the two mounting tabs. Repeat for other
end of unit. (See Figure 20.)

NOTE: Additional chain will be needed for dual
Glo-Ray units.

Chain Mounting with “S” Hook

Units supplied from Hatco with power cord attached
come with the connecting chain and “S” hook
already attached to the mounting tabs.

1. Securely fasten the chain to the surface above
the desired area. Be sure chain is located so the
unit will be suspended at a safe and proper
distance from walls, counter and food.

2. Attach both “S” hooks to the overhead chains
and ensure the unit is level. (See Figure 20.)

Overhead Chain

Mounting Tabs

Acorn Nuts

Breath Protector

Weld Screws

Connecting Chain

Figure 21. Installing Breath Protectors

CAUTION - HOT

GLO-RAY

Foodwarmer

HAT

CO CORP

. MIL

WAU

KEE, WI U.S.A.

ON

OFF

O

PAR

TS & SE

R

VIC

E

ASSIST

AN

C

E

WW

W.H

ATC

OCORP

.C

O

M

800-558-06

07

HATCO CORP

. MIL

WAUKEE, WI U.S.A.

ON

OFF

O

BREATH PROTECTOR (Optional)

1. Remove protective paper from the acrylic
surfaces.

2. Position the acrylic breath protector into the
channel on the warmer with the mounting holes
aligned. (See Figure 21.)

3. Secure the breath protector using the weld
screws and acorn nuts provided. Tighten weld
screws until snug. Do not overtighten.

“S” Hook

Form No. GRM-0707

18

INSTALLATION

ELECTRICAL WIRING HOOK-UP

Refer to the ELECTRICAL RATING CHARTS for
specific information.

NOTE: If the unit being installed is not shown or
listed in this manual refer to the wiring diagram
supplied and installation information on the unit for
further instruction.

WARNING
To avoid any injury or damage all electrical
connections must be in accordance with local
electrical codes and any other applicable codes.
Connections should be made by a qualified,
licensed electrician.

CAUTION
Strip Heaters with incandescent lights that
require a circuit breaker larger than 20 amps
must have a separate circuit breaker for the
incandescent lights that is 20 amps or less.

NOTICE
To prevent premature failure to components the
Remote Control Box (RMB) must be installed
outside the strip heater heat zone.

Power Supply

Install supply wire and connectors suitable for at
least 90°C (194°F).

• Use a minimum of No. 14 AWG copper wire for
individual circuits up to 15 amps.

• Use a minimum of No. 12 AWG copper wire for
individual circuits 15 to 20 amps.

• Use a minimum of No. 10 AWG copper wire for
individual circuits 20 to 25 amps.

NOTE: Refer to wiring diagram supplied with unit
and specifications label attached to unit for specific
electrical information.

Conduit Connection

Units supplied with flexible conduit with right angle
fitting attached come equipped with all internal
connections completed at the factory. Attach proper
power supply leads to the high temperature lead
wires supplied. (See Figure 22.)

NOTE: Refer to wiring diagram supplied with unit
and specification label attached to warmer for

specific electrical information.

Figure 22. Conduit Connections

Power Cord and Plug Models

Units can be supplied with a power cord and plug
attached from the factory, if the unit meets the
following guidelines:

• Single unit only, no dual units

• 72" (1829 mm) or less in length

• Portable mounting using C-Legs or T-Legs
supplied by Hatco or Stationary mounting using
“S” hooks and mounting chain supplied by Hatco.

WARNING
Units equipped with a cord and plug supplied by
Hatco must be plugged into a properly grounded
electrical outlet of the correct voltage, size and
plug configuration. If the plug and receptacle do
not match, contact a qualified electrician to
determine the proper voltage and size and install
the proper electrical outlet.

NOTE: Units intended for fixed or permanent
mounting cannot have a power cord attached and
must be hard wired according to local and national
electrical codes.

Form No. GRM-0707

19

INSTALLATION

OPERATION

Figure 23. Remote Control Box (RMB)

(RMB-7 Series Shown)

CAUTION
Some exterior surfaces on the unit will get hot.
Use caution when touching these areas to avoid
injury.

WARNING
The unit is not waterproof. DO NOT submerge in
water. Do not operate if it has been submerged
in water.

CAUTION
Standard and approved manufacturing oils will
smoke up to 30 minutes during initial start-up.
This is a temporary condition. To assure safe
operation, operate unit without food product
until smoke dissipates.

Heating Element(s)

Heating element(s) are controlled by an ON/OFF
toggle switch(es) or an optional infinite switch(es).
To turn each element on, either flip the toggle switch
to the ON position or turn the adjustable switch to
the desired setting.

Allow 15-20 minutes to reach operating
temperature.

NOTE: Remote control enclosures are
recommended for all Glo-Ray units.

Optional Infinite Control

Toggle Switch (On/Off)

Indicator Light

Remote Mounted Control Box (RMB)

Hatco Remote Mounted Control Boxes include
switches, wire leads and/or indicator lights and are
ready for installation. Proper use of RMB’s require
one RMB per strip heater.

NOTICE
To prevent premature failure to components the
Remote Control Box (RMB) must be installed
outside the foodwarmer heat zone.

Control Switches

When two or more units are mounted where the
heat from one housing tends to raise the
temperature of another, the control switches should
be installed in a remote control enclosure. Units in a
multiple installation should use remote control
enclosures.

NOTE: Remote control enclosures are available in
five sizes. All models are built in accordance with
U.L. standards to accommodate switches, indicator
lights and wiring, ready for installation. See
ACCESSORIES at the back of this manual.

Lights

On models equipped with lights, flip the toggle
switch to the ON position to energize the lights.

NOTE: Dual Glo-Ray units do not use a built-in
infinite switch.

Form No. GRM-0707

20

MAINTENANCE

CLEANING

Hatco Glo-Ray®Strip Heater units are designed for
maximum durability and performance, with minimum
maintenance.

WARNING
T o avoid any injury or damage to the strip heater
turn the power OFF at the disconnect
switch/circuit breaker and allow to cool before
performing any maintenance.

To preserve the finish of the Glo-Ray Strip Heater, it
is recommended that the surfaces be wiped daily
with a clean, soft, damp cloth. Stubborn stains
maybe be removed with a good stainless steel
cleaner or a non-abrasive cleaner. Hard to reach
areas should be cleaned with a small brush and mild
soap.

NOTICE
Use only non-abrasive cleaners. Abrasive
cleaners could scratch the finish of your unit
marring its appearance and making it
susceptible to soil accumulation.

DISPLAY LIGHT BULB REPLACEMENT

The display light is an incandescent bulb which
illuminates the warming area. This bulb has a
special coating to guard against injury and food
contamination in the event of breakage.

To replace a bulb, disconnect the power supply and
wait until the unit has cooled. Display lamps have a
threaded base. Unscrew the bulb from the unit and
replace it with a new specially coated incandescent
bulb. Hatco shatter-resistant bulbs meet NSF
standards for food holding and display areas.

NOTE: Hatco shatter-resistant light bulbs meet NSF
standards for food holding and display areas. For
120, 120/208, 120/240 and 100/200 Volt
applications, use Hatco part number 02.30.043.00.
For 200, 220, 230 and 240 Volt units use Hatco part
number 02.30.058.00.

WARNING
Only light bulbs which meet or exceed NSF
standards, specially designed for food holding
areas may be used. Breakage of light bulbs not
specially coated could result in personal injury
and/or food contamination.

WARNING
If service is required on this unit, contact your
Authorized Hatco Service Agent, or contact the
Hatco Service Department at 800-558-0607 or
414-671-6350; fax [phone] or International
fax [phone].

WARNING
This product has no “user” serviceable parts. To
avoid damage to the unit or injury to personnel,
use only Authorized Hatco Service Agents and
Genuine Hatco Replacement Parts when service
is required.

WARNING
Genuine Hatco Replacement Parts are specified
to operate safely in the environments in which
they are used. Some aftermarket or generic
replacement parts do not have the
characteristics that will allow them to operate
safely in Hatco equipment. It is essential to use
Hatco Replacement Parts when repairing Hatco
equipment. Failure to use Hatco Replacement
Parts may subject operators of the equipment to
hazardous electrical voltage, resulting in
electrical shock or burn.

Width Depth Height Width

Models (A) (B) (C) (D)

RMB-3 Series 5-1/2" 3" 2-1/2" 7"

(140 mm) (76 mm) (64 mm) (178 mm)

RMB-7 Series 9" 3" 2-1/2" 10-1/2"

(229 mm) (76 mm) (64 mm) (267 mm)

RMB-14 Series 14" 3" 2-1/2" 15-1/2"

(356 mm) (76 mm) (64 mm) (394 mm)

RMB-16 Series 16" 3" 2-1/2" 17-1/2"

(406 mm) (76 mm) (64 mm) (445 mm)

RMB-20 Series 20" 3" 2-1/2" 21-1/2"

(508 mm) (76 mm) (64 mm) (546 mm)

Form No. GRM-0707

21

ACCESSORIES

REMOTE CONTROL ENCLOSURES

Hatco Remote Control Enclosures are available in
various sizes and configurations for use with the
Strip Heaters. All models are built in accordance
with U.L. standards to accommodate switches,
indicator lights and wiring. Consult the factory for
type and location of switches for enclosure.

NOTICE
To prevent premature failure to components the
Remote Control Box (RMB) must be installed
outside the strip heater heat zone.

NOTE: Proper use of RMB’s require one RMB per
strip heater.

INCANDESCENT LIGHT

The Strip Heaters with aluminum housings may be
equipped from the factory with incandescent display
lights to illuminate the warming area.

Hatco shatter-resistant bulbs guard against injury
and food contamination in the event of breakage.
The display lighting meets NSF standards for food
holding and display areas.

NOTE: Display lights cannot be retrofitted to units.

INDICATOR LIGHT

An optional red indicator light is available for
mounting on either side of the unit. The indicator
light provides an instant visual check of the unit
operation.

Figure 24. Dimensions -

Remote Control Box (RMB)

B

A

D

C

Form No. GRM-0707

22

TROUBLESHOOTING GUIDE

WARNING
To avoid any injury or damage the strip heater
must only be serviced by qualified personnel.

WARNING
T o avoid any injury or damage to the strip heater
turn the power OFF at the disconnect
switch/circuit breaker and allow to cool before
performing any maintenance.

SYMPTOM PROBABLE CAUSE CORRECTIVE ACTION

Unit is turned “ON” but there
is no heat.

No power to unit. Check circuit breaker and reset as

necessary. If power cord connected
check for damage to cord. If power cord
connected check power outlet.

Switch is defective. Check input and output sides of the

switch for power. If proper power on
supply side but nothing on output side
replace switch.

Wiring is open. Check for power at the heating element.

If no power at element check wiring for
break or bad connection. Repair or
replace as necessary.

Heating element defective. Check heating element for continuity.

Using an ohm meter check the resistance
of element.

Resistance in ohms = voltage

2

wattage

Example: GRAH-48, 120 Volt is rated for
1100 watts.

(120)2= 14,400 = 13.09 ohms

Wattage 1100

Replace heating element if defective.

Heat is inadequate. Unit mounted too high above

target area.
Excessive air movement

around strip heater target
area.

Incorrect power supply (low).

Lower unit, putting effective heat closer
to target.

Restrict or redirect air movement (ie. - air
conditioning duct or exhaust fan) away
from unit.

Check power supply to unit, making sure
it matches rating on the unit. If power
supply is incorrect, change to match
rating on unit.

Form No. GRM-0707

23

TROUBLESHOOTING GUIDE

SYMPTOM PROBABLE CAUSE CORRECTIVE ACTION

Heat is excessive.

Control switches burn-out
rapidly.

Unit mounted too close to
target area.

Check to see that installation is within
specifications for type/model. Increase
mounting height if too close.

Voltage supply too high. Check power supply to unit, making sure

it matches rating on unit. If power supply
is incorrect, change to match rating.

Switches are mounted in the
heat zone.

Check switch location per Hatco
guidelines in the Glo-Ray Installation and
Operations Manual. Relocate switches to
a cooler zone if installation is incorrect.

Genuine Hatco components are specified
to operate safely and properly in the
environment in which they are used.
Replace switches with Genuine Hatco
Parts if switches are aftermarket or
generic.

Switches used are not Hatco
supplied.

Form No. GRM-0707

24

HATCO LIMITED WARRANTY

1. PRODUCT WARRANTY

Hatco warrants the products that it manufactures
(the “Products”) to be free from defects in
materials and workmanship, under normal
use and service, for a period of one (1) year from
the date of purchase when installed and
maintained in accordance with Hatco’s written
instructions or 18 months from the date of
shipment from Hatco. Buyer must establish the
product’s purchase date by returning Hatco’s
Warranty Registration Card or by other means
satisfactory to Hatco in its sole discretion.

Hatco warrants the following Product components
to be free from defects in materials and
workmanship from the date of purchase (subject
to the foregoing conditions) for the period(s) of
time and on the conditions listed below:

a) One (1) Year Parts and Labor PLUS One

(1) Additional Year Parts-Only Warranty:

Toaster Elements (TQ, TRH,TK metal
sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Drawer Rollers and Slides
Food Warmer Elements (metal sheathed)
Display Warmer Elements (met al sheathed
air heating)
Holding Cabinet Elements (metal sheathed
air heating)

b) One (1) Year Parts and Labor PLUS Four

(4) Years Parts-Only Warranty on
pro-rated terms that Hatco will explain
at Buyer’s request:

3CS and FR Tanks

c) One (1) Year Parts and Labor PLUS Nine

(9) Years Parts-Only Warranty on:

Electric Booster Heater Tanks
Gas Booster Heater Tanks

THE FOREGOING WARRANTIES ARE
EXCLUSIVE AND IN LIEU OF ANY OTHER
WARRANTY, EXPRESSED OR IMPLIED,
INCLUDING BUT NOT LIMITED TO ANY
IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE
OR PATENT OR OTHER INTELLECTUAL
PROPERTY RIGHT INFRINGEMENT. Without
limiting the generality of the foregoing, SUCH
WARRANTIES DO NOT COVER: Coated
incandescent light bulbs, fluorescent lights, lamp
warmer heat bulbs, glass components, Product
failure in booster tank, fin tube heat exchanger, or
other water heating equipment, caused
by liming, sediment buildup, chemical attack or
freezing, Product misuse, tampering or
misapplication, improper installation or application of
improper voltage.

2. LIMITATION OF REMEDIES AND

DAMAGES

Hatco’s liability and Buyer’s exclusive remedy
hereunder will be limited solely, at Hatco’s option,
to repair or replacement by a Hatco-authorized
service agency (other than where Buyer is
located outside of the United States, Canada,
United Kingdom or Australia in which case
Hatco’s liability and Buyer’s exclusive remedy
hereunder will be limited solely to replacement of
part under warranty) with respect to any claim
made within the applicable warranty period
referred to above. Hatco reserves the right to
accept or reject any such claim in whole or in part.
Hatco will not accept the return of any Product
without prior written approval from Hatco, and all
such approved returns shall be made at Buyer’s
sole expense. HATCO WILL NOT BE LIABLE,
UNDER ANY CIRCUMSTANCES, FOR
CONSEQUENTIAL OR INCIDENTAL
DAMAGES, INCLUDING BUT NOT LIMITED TO
LABOR COSTS OR LOST PROFITS
RESUL TING FROM THE USE OF OR INABILITY
TO USE THE PRODUCTS OR FROM THE
PRODUCTS BEING INCORPORATED IN OR
BECOMING A COMPONENT OF ANY OTHER
PRODUCT OR GOODS.

Form No. GRM-0707

25

NOTES

HATCO CORPORATION

P.O. Box 340500, Milwaukee, WI 53234-0500 U.S.A.

[phone] [phone]

Parts & Service Fax [phone] Int’l. Fax [phone]

www.hatcocorp.com

HATCO AUTHORIZED PARTS DISTRIBUTORS

Printed in U.S.A. July 2007

ALABAMA

Jones McLeod Appl. Svc.
Birmingham 205-251-0159

ARIZONA

Auth. Comm. Food Equip.
Phoenix 602-234-2443

Byassee Equipment Co.
Phoenix 602-252-0402

CALIFORNIA

Industrial Electric
Commercial Parts & Service, Inc.
Huntington Beach 714-379-7100

Chapman Appl. Service
San Diego 619-298-7106

P & D Appliance
Commercial Parts & Service, Inc.
S. San Francisco 650-635-1900

COLORADO

Hawkins Commercial Appliance
Englewood 303-781-5548

FLORIDA

Whaley Foodservice Repair
Jacksonville 904-725-7800

Nass Service Co., Inc.
Orlando 407-425-2681

B.G.S.I.
Pompano Beach 954-971-0456

Comm. Appliance Service
Tampa 813-663-0313

GEORGIA

TWC Services
Smyrna 770-438-9797

Heritage Service Group
Norcross 866-388-9837

Southeastern Rest. Svc.
Norcross 770-446-6177

HA

WAII

Burney’s Comm. Service, Inc.
Honolulu 808-848-1466

Food Equip Parts & Service
Honolulu 808-847-4871

ILLINOIS

Parts Town
Lombard 708-865-7278

Eichenauer Elec. Service
Decatur 217-429-4229

Midwest Elec. Appl. Service
Elmhurst 630-279-8000

Cone’s Repair Service
Moline 309-797-5323

INDIANA

GCS Service
Indianapolis 317-545-9655

IOWA

Electric Motor Service Co.
Davenport 319-323-1823

Goodwin Tucker Group
Des Moines 515-262-9308

KENTUCKY

Certified Service Center
Lexington 859-254-8854

Certified Service Center
Louisville 502-964-7007

LOUISIANA

Chandlers Parts & Service
Baton Rouge 225-272-6620

MAR

YLAND

Electric Motor Service
Baltimore 410-467-8080

GCS Service
Silver Spring 301-585-7550

MASSACHUSETTS

Ace Service Co., Inc.
Needham 781-449-4220

MICHIGAN

Commercial Kitchen Service
Bay City 517-893-4561

Bildons Appliance Service
Detroit 248-478-3320

Midwest Food Equip. Service
Grandville 616-261-2000

MINNESOT

A

GCS Service
Minneapolis 612-546-4221

MISSOURI

General Parts
Kansas City 816-421-5400

Commercial Kitchen Services
St. Louis 314-890-0700

Kaemmerlen Parts & Service
St. Louis 314-535-2222

NEBRASKA

Anderson Electric
Omaha 402-341-1414

NEV

ADA

Burney’s Commercial
Las Vegas 702-736-0006

Hi. Tech Commercial Service
N. Las Vegas 702-649-4616

NEW JERSEY

Jay Hill Repair
Fairfield 973-575-9145

Service Plus
Flanders 973-691-6300

NEW

YORK

Acme American Repairs, Inc.
Brooklyn 718-456-6544

Alpro Service Co.
Brooklyn 718-386-2515

Appliance Installation
Buffalo 716-884-7425

Northern Parts Dist.
Plattsburgh 518-563-3200

J.B. Brady, Inc.
Syracuse 315-422-9271

NORTH CAROLINA

Authorized Appliance
Charlotte 704-377-4501

OHIO

Akron/Canton Comm. Svc. Inc.
Akron 330-753-6635

Certified Service Center
Cincinnati 513-772-6600

Commercial Parts and Service
Columbus 614-221-0057

Electrical Appl. Repair Service
Independence 216-459-8700

E. A. Wichman Co.
Toledo 419-385-9121

OKLAHOMA

Hagar Rest. Service, Inc.
Oklahoma City 405-235-2184

Krueger, Inc.
Oklahoma City 405-528-8883

OREGON

Ron’s Service, Inc.
Portland 503-624-0890

PENNSYL

VANIA

Elmer Schultz Services
Philadelphia 215-627-5401

FAST Comm. Appl. Service
Philadelphia 215-288-4800

Appliance Installation & Service
Pittsburgh 412-809-0244

K & D Service Co.
Harrisburg 717-236-9039

Electric Repair Co.
Reading 610-376-5444

RHODE ISLAND

Marshall Electric Co.
Providence 401-331-1163

SOUTH CAROLINA

Whaley Foodservice Repair
W. Columbia 803-791-4420

TENNESSEE

Camp Electric
Memphis 901-527-7543

TEXAS

GCS Service
Fort Worth 817-831-0381

Armstrong Repair Service
Houston 713-666-7100

Commercial Kitchen Repair Co.
San Antonio 210-735-2811

UT

AH

La Monica’s Rest. Equip. Service
Murray 801-263-3221

VIRGINIA

Daubers
Norfolk 757-855-4097

Daubers
Springfield 703-866-3600

W

ASHINGTON

Restaurant Appl. Service
Seattle 206-524-8200

WISCONSIN

A.S.C., Inc.

Madison 608-246-3160
A.S.C., Inc.

Milwaukee 414-543-6460

CANADA

ALBERTA

Key Food Equipment Service
Edmonton 780-438-1690

BRITISH COLUMBIA

Key Food Equipment Service
Vancouver 604-433-4484

MANIT

OBA

Air Rite, Inc.
Winnepeg 204-895-2300

N

EW BRUNSWICK

EMR Services, Ltd.
Moncton 506-855-4228

ONT

ARIO

R.G. Henderson Ltd.
Toronto 416-422-5580

Choquette CKS
Ottawa 613-739-8458

QUÉBEC

Choquette CKS
Montreal 514-722-2000

Choquette CKS
Québec City 418-681-3944

Parts No. 07.04.413.00 Form No.GRM-0707