Hasler IM-420 User Manual
USER'S GUIDE
IM-440
MAILING MACHINE
4135502P
CONTACTING HASLER
Hasler®, Inc.
478 Wheelers Farms Road
Milford, CT 06461
www.haslerinc.com
Customer Service Customer Care
1-800-446-6027
Call for customer service or for your local dealer telephone number
for technical support. The Customer Service Helpdesk can also
direst you on where to obtain supplies for your Hasler mailing
system.
TMS® Automated Account Information
1-800-248-8013
Call to check Account Balance, or other account information via
touch-tone telephone. You can also talk to a customer service
representative using this number.
TMS® Automated Account Information Online
(1) www.infonowonline.com or (2) www.haslerinc.com and select
Postage Accounts (TMS).
An online site that can answer all your details regarding your
Account Balance (includes the current balance, the available
balance and any unpaid advances), You can also receive information
on holiday schedules, meter operating guides, licensing
forms, payment addresses, and customized TMS Bank Account
statements.
CONTROL PANEL DESCRIPTION INSIDE
CONTROL PANEL
(see manual section 2.3)
4140463G/B - 07/04/2008
Table of Contents
1 Read this First 1
1.1 What you will Find in this Manual ........................................3
1.2 Safety Requirements...........................................................5
1.3 Environmental Conditions ...................................................9
2 Meet your Mailing System 11
2.1 System Layout ..................................................................13
2.2 Connections ......................................................................15
2.3 Control Panel Layout.........................................................17
2.4 Power Management ..........................................................19
2.5 Mail Specifications ............................................................20
3 Processing Mail 23
3.1 Choosing a Type of Stamp................................................25
3.2 Preparing and Starting your Work Session .......................27
3.3 Running [Standard] Mail....................................................34
3.4 Running [Received] Mail ...................................................47
3.5 Running [No Stamp] Mail ..................................................49
3.6 Settings Details .................................................................52
3.7 Complementary Operations ..............................................66
4 Money Operations 69
4.1 Overview ...........................................................................71
4.2 Managing Funds ...............................................................72
4.3 Unlocking the PSD (Audit) ................................................74
5 Managing Accounts and Access Rights 75
5.1 Accounting and Access Rights Overview..........................77
5.2 Choosing an 'Account Mode'.............................................78
5.3 Guidelines to Implementing an 'Account Mode' ................79
5.4 Selecting an 'Account Mode' .............................................82
5.5 Managing the Accounts.....................................................83
6 Reports 89
6.1 Report Overview ...............................................................91
6.2 Issuing a Report ................................................................93
6.3 Counter Data.....................................................................94
6.4 System Data......................................................................96
6.5 Funds/Refill Data...............................................................99
6.6 Account Data...................................................................101
7 Online Services 103
7.1 Online Services Overview...............................................105
7.2 Connecting to Online Services........................................106
7.3 Uploading Statistics ........................................................110
7.4 System Online Services..................................................111
7.5 eConfirmation Services...................................................112
7.6 Updating System Software ............................................. 118
8 Configuring your Mailing System 121
8.1 Settings Overview...........................................................123
8.2 Logging in / out as the Supervisor ..................................124
8.3 Changing the Display Language.....................................126
8.4 Enabling/Disabling Sounds.............................................127
8.5 Adjusting Display Contrast..............................................128
8.6 System Time-outs and Settings ......................................129
8.7 Funding Warnings and PIN Code ...................................131
8.8 Weighing Settings........................................................... 133
8.9 Imprint Default Settings................................................... 140
8.10 Imprint Memories ............................................................ 145
8.11 Connection Settings........................................................147
9 Options and Updates 149
9.1 Options and Updates Process ........................................151
9.2 Managing Options...........................................................152
9.3 Managing Texts ..............................................................154
9.4 Managing Ad Dies........................................................... 156
9.5 Managing Rates..............................................................158
9.6 Using the Mailbox ........................................................... 159
10Maintaining your Mailing System 161
10.1 Maintaining the Ink Cartridge ..........................................163
10.2 Filling and Adjusting the Feeder Sealer .......................... 170
10.3 Cleaning the Mail Path....................................................171
10.4 Running the Installation Wizard ......................................175
11Troubleshooting 177
11.1 Paper Jamming...............................................................179
11.2 Label Jamming................................................................ 183
11.3 Weighing Problems.........................................................184
11.4 Diagnostics and System Data.........................................185
12Specifications 189
12.1 General Specifications.................................................... 191
12.2 Operating Specifications................................................. 192
Index 193
Read this First
1 Read this First
This section contains important information about safety precautions and environmental recommendations to operate your equipment in the best possible
conditions.
1.1 What you will Find in this Manual ........................3
1.2 Safety Requirements.............................................5
How to Disconnect your Mailing System........................................8
1.3 Environmental Conditions.....................................9
1
Read this First
2
What you will Find in this Manual
1.1 What you will Find in this Manual
Section 1: Read this First
1
Make sure your have read and fully understood the Safety requirements
in this section. This section also includes a list of acronyms and symbols
used in the manual.
Section 2: Meet your Mailing System
System features, reference descriptions of elements and controls, mail format and how to power your mailing system off.
Section 3: Processing Mail
How you can process mail using the mailing system: choosing a type of task,
weighing, selecting a rate, sealing your mail, running batches, etc.
Section 4: Money Operations
How you can load funds into your mailing system to enable postage printing.
Section 5: Managing Accounts and Access Rights
How you can change accounts as a user, or set up accounts and control
access to the mailing system as the supervisor.
Section 6: Reports
How you can generate and print out reports for the mailing system usage,
funds usage, account usage, etc.
Read this First
Section 7: Online Services
How you can use your mailing system for online postal services and connect
your machine for up-grades.
Section 8: Configuring your Mailing System
All the parameters of your mailing system you can set up as user (temporary
settings) or supervisor (default settings).
Section 9: Options and Updates
How to update/upgrade your system and the stamp elements (texts, ad
dies...).
Section 10: Maintaining your Mailing System
How to maintain or change the ink cartridge and other system components.
Section 11: Troubleshooting
What to do when a problem occurs: jamming, bad sealing, poor printing etc.
Section 12: Specifications
Detailed capabilities of your mailing system.
3
1
Symbols
This manual uses the symbols listed below.
This symbol... Indicates...
Read this First
Glossary
This manual uses the acronyms listed below.
Acronym Description
WARNING: indicates a human safety hazard.
ATTENTION: brings to your attention a risk for equipment or
mail that could result from an action you may perform.
NOTE: remark that explains different cases or specificities.
TIP: advice to help you save time when processing your mail.
SUPERVISOR: indicates that you have to log in as supervisor
(using the supervisor PIN) to perform the procedure. Postage
functions of the mailing system are not accessible in this mode.
ALD Automatic Label Dispenser
Ascending Spent funds
Descending Remaining funds
ID IDentification
LAN Local Area Network: link between computers
PC Personal Computer
PIN Personal Identification Number
PSD Postal Security Device (Meter)
USPS United States Postal Services
WP Weighing Platform (Scale)
4
Safety Requirements
1.2 Safety Requirements
Power Connection
1
Before connection, check whether the mailing system is suitable for the local AC
power voltage; refer to the type plates at the back of the pieces of equipment.
THIS EQUIPMENT MUST BE GROUNDED
• Only connect the power plug to a socket outlet provided with a
protective ground contact.
• To reduce the risk of fire, use only the power cord supplied with
the mailing system.
• Do not use ground adaptors.
• Do not use this product on a wet floor or near water.
• In case of liquid spillage, disconnect the power cord from the
wall plug and proceed to cleaning.
•
Use a socket outlet located close to the equipment and easily accessible. As the
power supply cord is the equipment disconnecting device, do not route the power
cord between pieces of furniture or over sharp edges.
•
Avoid using outlets controlled by wall switches or shared by other equipment.
•
Make sure there is no strain on the power supply cord.
Read this First
5
General Safety
•
Before using your mailing system, thoroughly read the operating instructions.
1
•
To reduce the risk of fire, electric shock and injury to persons, follow normal and
basic safety precautions for office equipment when using your mailing system.
•
To avoid equipment damage, only use approved supplies (inks, tapes, cleaners...).
Read this First
Follow the additional safety precautions below:
•
Do not place lighted candles, cigarettes, cigars, etc. on the mailing system.
•
When removing jammed material, avoid using too much force to prevent personal
injury and damaging equipment.
•
When lifting covers, wait for all parts to stop moving before placing hands near
feeder path or printhead.
•
To prevent overheating do not block the equipment ventilation openings or try to
stop the power supply fans.
•
Do not remove bolted covers as they enclose hazardous parts that should only be
accessed by a Service Representative.
The mailing system contains moving parts. Keep fingers, long
hair, jewelry, neck ties, loose clothing away from the mail path at
all times.
6
Telephone and LAN Connections
Your mailing system uses a telephone line to connect to the postal services and to
your customer online services.
You may also use a LAN to connect the mailing system to a mail accounting software
on a separate PC.
To prevent damage to equipment, do not confuse telephone jacks
that connect to the modem and LAN connectors that are bigger:
Phone (4 pins) LAN (8 pins)
1
Read this First
Follow the additional precautions below:
•
Avoid using equipment during an electrical storm; there may be a risk of electrical
shock from lightning.
•
Do not install telephone jacks or LAN connectors in wet locations.
•
Disconnect the telephone or LAN cord from the wall before removing equipment.
To reduce the risk of fire, only connect the modem to the tele-
phone line using supplied cable (see Specifications p.189).
7
Disconnecting your Mailing System
How to Disconnect your Mailing System
1
Read this First
How to Disconnect your
Mailing System
The power supply cord is the equipment disconnecting device.
1
First switch the mailing system to Sleep mode (see How to
Turn the Mailing System to 'Sleep' Mode p.19) if there is no
emergency.
Unplugging the power cord only when the mailing system is in
Sleep mode avoids keeping the ink cartridge in an unprotected
position where the ink may dry out and become unusable.
2
Unplug the power cord from the wall plug.
3
If present, unplug the LAN cable and the telephone cord
from their sockets as they may still be energized.
8
Environmental Cond itions
1.3 Environmental Conditions
Temperature and Relative Humidity
1
Your mailing system should only be operated in the following conditions:
Tempe rature range 50°F - 104°F
Relative humidity 80% max. without condensation
Weighing accuracy
To obtain the best weighing results, use a solid and steady
table:
• Far from any door
• Far from any fan.
Read this First
9
1
Read this First
10
Meet your Mailing Syste m
2 Meet your Mailing
System
Get to know your mailing system in this section.
2.1 System Layout..................................................... 13
2.2 Connections ........................................................ 15
2.3 Control Panel Layout .......................................... 17
2.4 Power Management........................................... 19
How to Turn the Mailing System to 'Sleep' Mode ........................19
2.5 Mail Specifications............................................. 20
2
Meet your Mailing System
12
System Layout
2.1 System Layout
Figure 1 : Mailing system with Auto feeder
2
Meet your Mailing System
Figure 2 : Base internal details
13
Table 1 : Mailing system layout
Auto label dispenser Contains labels to be printed.
Base Prints envelopes (or labels) and controls the mailing
system.
2
Meet your Mailing System
Catch tray Receives mail pieces after processing.
Control panel Allows you to control the mailing system.
Hopper Beginning of mail transport path.
Ink cartridge Prints the stamps and contains ink.
Jam release handle Allows you to remove jammed envelopes or labels.
Label storage Use this slot to store labels horizontally.
Postal Security Device
(PSD)
Rear guide-wall Guides envelopes into the feeder.
Sealer bottle Provides water to seal envelopes (optional).
Side guide Holds large envelopes in place for feeding.
User guide receptacle Stores this User Guide.
Weighing platform Measures weight of mail pieces.
Manages postage.
14
Connections
2.2 Connections
Rear Connectors
2
Meet your Mailing System
Figure 3 : Base rear connectors
COM1 To mixed feeder or dynamic scale
COM2/3 To weighing platform
COM4 (future use)
USB To modem, printer or USB memory device
LAN To accounting software on a PC
15
Connection Diagrams
2
Meet your Mailing System
1 Feeder to Base
2 Base to Weighing Platform
3 Telephone cable
16
Control Panel Layo ut
2.3 Control Panel Layout
See control panel layout on flap of the cover of the manual.
Table 2 : Screen layout
Account Displays account currently selected.
Ad die Indicates that an Ad die will be printed.
Date Displays the date that will be printed.
Imprint memory Displays selected imprint memory when applicable.
Mailbox Indicates unread messages in user's message box.
Postage Indicates the amount to be printed.
Print offset Indicates the printing offset status (stamp position shif-
ting for thick envelopes).
Rate and services Indicates the current rate and services selected.
Text Indicates that a text will be printed.
2
Meet your Mailing System
Weighi ng ty pe Current weighing method.
Weight Current weight used to calculate postage.
17
Table 3 : Keys and shortcuts
NAVIGATION KEYS
Return Goes back to the previous screen.
2
Home screen Displays the current type of stamp (type of task).
Menu Accesses the settings menu.
Meet your Mailing System
OK Validates an action or selection.
Funds Accesses funds management.
Imprint memo-
ries
Print labels Switches to label printing (instead of envelopes).
Rate selection Displays the rate selection screen.
Stamp confi-
guration
Weighing
mode
SHORTCUT KEYS
Accesses preset stamp and account memories. These
presets are managed by the supervisor.
Accesses the type of stamp selection and stamp set up
screens.
Opens the weighing type selection menu (Standard weighing, Differential weighing, Manual weight entry...)
Alphanumeric
keys
Clear / Reset
rate
Sleep/wake
Start Starts printing.
Stop
Allows the entry of amounts or weights, the selection of
numbered menu options or to type texts (press a key
several times to display all possible characters).
Clears keypad entries or, from the home screen, resets
rate to default.
START / STOP KEYS
Wakes the mailing system or turns it to 'Sleep' mode. The
light indicates the system state (green = awake, amber =
asleep).
Stops printing and all mechanical activity (motors) in the
mailing system.
KEYPAD
18
Power Management
2.4 Power Management
Energy Star® Compliance
Office equipment is generally powered on 24 hours a day, so power management
features are important for saving energy and are an easy way to reduce air pollution.
Your mailing system is an Energy Star
goes into a low-power 'Sleep' mode after a period of inactivity.
The period is set to 20 minutes by default.
Spending a large portion of time in low-power mode not only saves energy but helps
your equipment run cooler and last longer.
®
qualified mailing system that automatically
2
Meet your Mailing System
To change the period of time after which the mailing system swit-
ches to 'Sleep' mode, see How to Change System Time-outs
p.130.
'Sleep' Mode
You can also turn the mailing system to 'Sleep' mode manually.
How to Turn the Mailing System to 'Sleep' Mode
1
How to Turn the
Mailing System
to 'Sleep' Mode
Press (at the top right corner of the control panel).
The light located next to the key indicates:
¾
Green: the mailing system is awake and ready for use.
¾
Amber: the mailing system is in Sleep mode.
19
Mail Specifications
2.5 Mail Specifications
Base Characteristics
2
Envelope Dimensions
Meet your Mailing System
Your mailing system can handle envelope & flap sizes as illustrated below.
Figure 4 : Mailing specifications
Note: illustration is not on scale.
Flap angle: 19° min. / 60° max.
Envelope Weight
Min 0.1 oz Max 2 lb
Envelope Thickness
Min 0.008 " Max 0.63" (1 envelope at a
20
time, no sealing)
Feeder
See also
•
How to Use the Feeder p.32.
Envelope Stack
Min weight 0.1 oz
Max weight 2 lb 10.2 oz
Max height 4"”
The feeder cannot handle nested envelopes.
Envelope Thickness
With optional sealer:
Max with sealer OFF 0.5"” Max with sealer ON 0.375"”
2
Meet your Mailing System
21
2
Meet your Mailing System
22
Processing Mail
3 Processing Mail
This section describes how you can run mail: choosing a type of stamp, selecting
a rate and weighing method, activating sealing and so on, depending on the type
of process you need to apply to your mail.
3.1 Choosing a Type of Stamp ................................ 25
3.2 Preparing and Starting your Work Session ........27
How to Sort Mail...........................................................................28
How to Log in and Start a Work Session .....................................29
How to Change the Current 'Type of Stamp' ...............................30
How to Use the Feeder ................................................................32
3.3 Running [Standard] Mail.................................... 34
How to Apply Standard Postage (Settings)..................................34
How to Apply Standard Postage (Running Mail)..........................37
How to Re-Date Mail (Settings) ...................................................41
How to Re-Date Mail (Running Mail) ...........................................43
How to Correct Postage Amount (Settings) .................................44
How to Correct Postage Amount (Running Mail) .........................46
3.4 Running [Received] Mail.....................................47
How to Process Received Mail (Settings)....................................47
How to Process Received Mail (Running Mail)............................48
3.5 Running [No Stamp] Mail .................................. 49
How to Process Mail without Printing (Settings) ..........................49
How to Process Mail without Printing (Running Mail) ..................51
3.6 Settings Details .................................................. 52
How to Change Accounts ............................................................52
How to Select a Rate ...................................................................53
How to Enter Postage Manually...................................................54
How to Change the Weighing Type .............................................57
How to Enter Weight Manually.....................................................58
How to Change the Date on the Stamp .......................................60
How to Add (or Cancel) a Text on the Stamp ..............................61
How to Add (or Cancel) an Ad Die on the Stamp ........................62
How to Move the Stamp (Print Offset) .........................................63
How to Use an Imprint Memory ...................................................64
3.7 Complementary Operations.............................. 66
How to Stop the Run Process......................................................66
How to Reset Batch Counters......................................................66
How to Fill the Auto Label-Dispenser...........................................67
3
Processing Mail
24
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