Hasler HJ830, HJ930 Operating Manual

Operating Guide

1

HJ830 and HJ930 Inkjet Printers

Mailing Systems

And Solutions

HASLER

America’s better choice®

An ISO 9001 Quality System

Certified company

2

Products presented in this guide are conform to
requirements of directives nbr 73/23/CEE and
89/336/CEE.

Neopost has implemented a program for the
recycling of worn machines and machines at the
end of their lifetime. Contribute in a responsible
way to the environmental protection by consulting
your retailer internet site, or by contacting him.
He will inform you of the collection and treatment
processes of these machines.

© Copyright 2008
All rights reserved. This manual may not be reproduced in whole or in part, trans-

ferred, stored in a telemetry system or translated into any langua ge, in whatsoever
form, without prior written permission.

The manufacturer assumes no liability for damages occurring as a result of misuse,
repairs and modifications, which are carried out by unauthorized third parties. This
manual has been prepared with great care. However, liability is excluded for any
errors occurring in spite of such care. In his commitment to continuous improve­ment, the manufacturer reserves the right to implement further technical and opti­cal changes. The values herein provided are nominal values . Therefore, no legal
claims may be raised in connection with this manual.

The manufacturer cannot be held liable for damages or malfunctions caused by op­tions or accessories, when these are not original products or when they have not
been expressly approved by the manufacturer.

Brand:

HP is a registered brand name of Hewlett-Packard Corporation.
Microsoft and Windows are registered brand names of Microsoft Corporation.

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Table of Contents

Table of Contents

1 Introduction

1.1 Pictograms

1.2 Notes for the Use of this Manual

1.3

Important Terms and Abbreviations

1.4 System Requirements

2 Safety Notes

2.1 General Safety Notes

2.2 Handling Ink Cartridges

2.3

Location of the Printer

2.4 Disposal

3 Transport and Packaging

3.1 Shipping

3.2

Unpacking the Printing

3.3

Assembly

4 Printer Description

4.1 Machine Overview

4.2 Range of Application

4.3 Operation

4.4 The Control Panel

4.4.1 Keyboard Description

4.4.2 Key Combinations

4.5

The Display

4.5.1 Offline Mode

4.5.2 Online Mode

4.6

Brief Instructions

5 Start-Up and Operation

5.1 Setting Up and Connecting the Printer

5.2 Installing the Driver

4

5.3

Inserting the Ink Cartridge

5.3.1

Correctly Inserting the Ink Cartridge

5.3.2 Resetting the Ink Counter

5.3.3 Display for the Change of Ink Cartridge

5.3.4 Set the ink Counter

5.3.5

Cleaning the Ink Jets

5.4 Print job Setup

5.4.1

Setting Media Widths for the Machine

5.4.2 Setting the Print Format

5.4.3 Checking the Paper Transport

5.5 Test Print

5.6 Machine Counters

5.6.1

Day Counter

5.6.2 Service Counter

5.6.3 Counting of Job Pages

6 The Programming Mode

6.1 Purpose of the Programming Mode

6.2 The Control Panel in the Programming – Offline- Mode

6.3 Keyboard Layout in the Programming Mode

6.4 Menu Overview

6.5 Explanation of the Individual Menus

6.6 Job Parameter

6.7 Service

6.8 Language

6.9 Setting

6.9.1 Example of an Application in the Programming Mode

6.9.2 Initialization of the Machine

7 Troubleshooting

7.1 The Meaning of Some of the Display Notes

7.2 Error Messages

7.3 Warning Messages

8 Appendix

8.1 Maintenance Notes

8.1.1 Cleaning the Ink Cartridge

8.1.2 Press Roll and Rollers

8.2 Interfaces

5

8.2.1

Centronics Parallel Interface

8.2.2 RS-232-C Serial Interface

8.3

Fonts

8.3.1 Terminology

8.3.2 Character Set

8.3.3 Selection of the Fonts for Printing

8.4 Character Sets

8.4.1 7-Bit Character Sets

8.4.2 8-Bit Character

8.5 Side Guide

8.6 Accessories

8.7 Technical Data

9 Glossary

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1 Introduction

With the PRINTER 830/930 you have an innovative digital printer with HP ink jet
technology for printing variable data - for printing mass mailings, for example, with
addresses, serial numbers or other variable information and graphic elements. The
machine has been designed for professional use with high performance.

In order to ensure both long service life of PRINTER 830/930 and its
components, as well as safe conditions of use, we recommend that
you read carefully and comply with the operating instructions and
safety notes. Always be aware of all warnings and notes that are af­fixed to or printed on the machine itself.

All persons who are to handle this machine must also be familiar with the operating
manual.

Store this manual in a safe place where it is easily accessible for future reference at
any time.

1.1 Pictograms

General Warnings

Warning of danger from electricity or electrical shock

Information / Note indicating important information regardin g the
handling of the machine.

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1.2 Notes for the Use of this Manual

The following sections provide all the general informat ion and explanations re­quired, in order to be able to carry out the subsequent tasks and procedures..

When some action is expected from the assembler or operator, the text is always
preceded by a dot, for example:

• First step.

• Next step.

Please, always read through to the action texts, so that you w ill obtain all of the
necessary information. Do not anticipate what you believe will follow in the manual:
It will prevent you from making mistakes!

Chronology and Reference

This manual is structured chronologically, and therefore ordered sequentially from
the receipt of the machine packed up to its ready-for-use state. This is followed by
information for operation, programming, and then fin a lly technical data.

When you are unfamiliar with the machine, it is best to read through the manual
from beginning to end. You will be guided step by step, and in this way, you can
easily and quickly have the machine in operation.

If you are already familiar with the PRINTER 830/930, it will make things easy if
you to use this manual as a reference work.

1.3 Important Terms and Abbreviations

There are a few terms and abbreviations you need to know, in connection with the
PRINTER 830/930:

• Cartridge = Crt = C, C1, C2, C3.

• Printing unit = Unit = U, U1,

We refer to one unit here, since three cartridges have been combined.

• Paper width = Extension of the medium to be printed in the transport direc-
tion.

• Paper height = Extension of the medium to be printed crosswise to the trans-
port direction.

• Print object width = Extension of the print object in the transport direction.

• Print object height = Extension of the print object crosswise to the transport

direction.

• The print object is the medium to be printed.

1.4 System Requirements

The PRINTER 830/930 is designed for use on a PC (at least Pentium 200 MHz) with
parallel interface. It can be run with the Windows 2000 or Windows NT4 or Win­dows XP operating systems.

The interface cable must be a shielded twisted-pair parallel interface cable.
As an alternative, the printer can be connected with a USB cable, when using Win-

dows 2000 and Windows XP.

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2 Safety Notes

For your own safety and the proper functioning of the machine, please, read care­fully the following instructions, before start in g your machine. Always be aware of all
warnings and notes that are affixed to or printed on the machine itself. Store this
manual in a safe place where it is easily accessible for future reference, at any
time.

The address PRINTER 830/930 is a state-of-the-art construction and reliable in op­eration. Nevertheless, the device may present hazards when operated by untrained
personnel. The same applies to use that is inappropriate and not in keeping with its
intended purpose.

Failure to comply with this manual’s instructions might result in:

• an electrical shock,

• injuries due to the rotating rollers,

• damage to the machine.

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2.1 General Safety Notes

Caution!

Please, read these notes with care.
Save this manual for future reference.
All notes and warnings found on the machine are to be followed.

Installing the
Machine

A safe, level position is necessary, when installing the machine.
Injuries may be caused by tipping, rolling away or falling.

The machine is to be protected from moisture.

WARNING!

This is a Class A device. This device may cause radio frequency
disturbances in residential areas; in this case, the operator may
be required to implement the necessary corrective measures.

Electrical
Hazards

Depending upon the country-specific version, the address
PRINTER 830/930 may only be connected to either a voltage of
230 V/50 Hz or 115 V/60 Hz.

The mains plug may only be connected with a socket having an
installed protective contact! The protective effect may not be
compromised by the use of an extension line without a protective
grounding conductor. All interruptions of the protective ground­ing conductor, within or outside of the machine, are prohibited.

The device is double pole fused! When fuse failure occurs, elec­trical machine parts can still carry voltage.

When making the connection to the mains power, be aware of
the connection values on the rating plate.

Inspect the voltage setting on the device’s power unit.
Run the power cords in such a way, that no-one may trip over

them. Do not place any objects upon the power cord.
When the machine is not in use over a long period of time, it

should be disconnected from the power supply in order to avoid
any damage in the event of a voltage surge.

Protect the device from moisture. When moisture enters the ma­chine, there is a danger of electrical shock.

Never open the machine. For reasons of electrical safety, the
machine should only be opened by authorized service personnel.

Operating
Safety

Never put your hands inside the machine when it is running!
The danger of injuries exists, through pulling in and crushing on

the rotating rollers. In addition, keep long hair and parts of loose
clothing far from the machine in operation.

In order to prevent damage to the machine, only factory author­ized accessory parts should only be used.

Cleaning the
Machine

Prior to cleaning the machine, it should be disconnected from the
mains outlet.

When cleaning the machine, do not use liquid or spray cleaners,
but only a cloth dampened with water.

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Allow the
Machine to
be Inspected
by the Ser­vice Partner!

In the following cases, you should unplug the machine from the
mains and contact an authorized service technician:

• When the power cord or its plug is worn or damaged.

• When water or other liquid has entered the device.

• When the device does not function properly, in spite of

following the instruction provided.

• When the device has fallen down or the housing is dam­aged.

• When there is a significant change in the performance of
the machine.

Spare Parts When repair work is carried out, only original spare parts or

spare parts approved by the manufacturer may be used.

Repairs Do not disassemble the machine any further than is described in

this manual. The opening of the machine by unauthorized per­sonnel is not permitted. Repairs may only be carried out by au­thorized service personnel.

Modification is not permitted:
For safety reasons, your own reworking and modifications are

not permitted.

The PRINTER 830/930 is a Class A device. This d evice may
cause radio frequency disturbances in residential ar eas; in this
case, the operator may be required to implement the necessary
corrective measures.

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2.2 Handling Ink Cartridges

Store ink cartridges out of the reach of children. Normally, no ink
leakage can occur. Immediately wash off sprays of ink from the skin
under running water. Should ink get into the eyes, rinse it out im­mediately with sufficient water.

The ink cartridge should not be shaken, allowed to fall, or hit with the hand or a
hard surface.

Install the ink cartridge immediately after removing the protective strip. The expira­tion date may not be exceeded.

Do not attempt to open or refill an ink cartridge. This can damage the mach ine.
Clean the ink cartridge as described in chapter

8.1 – “Maintenance Notes”.

2.3 Location of the Printer

Be aware when installing the machine that it must stand on a smooth and level sur­face that is larger than the printer.

The floor space for the printer must be sufficiently stable. The tipping over or falling
of the machine can lead to injuries, as well as damage to the machine.

When selecting the installation or storage location for the printer, keep in mind that
it must be protected from strong temperature and humidity changes, direct sunlight
and excessive heat.

The printer must not be subject to vibrations or shocks.
Install the printer near a mains outlet, so that the power cord can be disconnected

trouble-free at all times.

2.4 Disposal

The printer may not be disposed of in the conventional manner of household waste.
Please, dispose of the printer in accordance with the regulations in force.

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3 Transport and Packaging

3.1 Shipping

The PRINTER 830/930 is shipped in packaging designed for the purpose of delivery
at its intended destination, via regular transportation, in undamaged condition.

The forwarding agent is liable for damages occurring in transit. Transport and stor­age should take place under normal conditions, i.e. at temperatures between +5°C
and +70°C, and maximum relative humidity of 80%. During unauth orized condi­tions, damage may occur that is not outwardly visible.

3.2 Unpacking the Printing

Remove all packaging and take out the device with accessories. Check to see, if all
parts of the printer according to the following list are present in tota l and in un­damaged condition:

• 1 PRINTER 830/930

• 2 Side guides, short

• 1 Side guide, middle (Optional for the Printer 830)

• 1 Side guide, long (Optional for the Printer 830)

• 1 Stack extension

• 1 Guide bracket

• 1 Printer driver & User Guide CD

• 1 Power cord

• 1 USB / Parallel interface cable

• 3 ink cartridges

Should you not have any need for the packaging – e.g. sending it back for mainte­nance purposes – dispose of it in an environmentally friendly manner.

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3.3 Assembly

Assembly of the Paper Support Plate and Side Guide

1. Set the side guide in the lower metal opening and lock in place with a quart er
turn of the bayonet coupling.

2. In the same manner, set the guide bracket in the upper metal opening.

Illustration 3-1: PRINTER 830/930 assembly

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4 Printer Description

4.1 Machine Overview

Illustration 4-1: PRINTER 830/930 back side

1. USB Connection

2. Serial Status Connection

3. ON/OFF Switch

4. Printer Parallel Cable Connection

5. Power cord Connection

6. Fuse holder

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Illustration 4-2: PRINTER 830/930 front side

1. Control panel with display

2. Side guide middle

3. Side guide short
No ill.: Side guide long

4. Guide bracket

5. Separator

6. Knurled screw separator

7. Printing unit

8. Knurled screw printing unit car­riage

9. Printing unit height adjustment

10. Knurled screw height adjustment
outfeed rollers

11. Locking lever f. ink cartridge

12. Ink cartridge

13. Stack extension

14. Discharge brush cpl, optional

4.2 Range of Application

The PRINTER 830/930 is a high speed & high quality ink jet printer. It prints cor­rectly positioned addresses on various print objects such as letter envelopes, let­terheads, cards, prospectuses and newspapers up to:

• Minimum
140 mm x 70 mm with a thickness of 0.1 mm

• Maximum
Printer 830: 508 mm x 355 mm with a thickness of 2 mm
Printer 930: 508 mm x 355 mm with a thickness of 6.3 mm

The maximum printing surface is 508 mm in width and 38 mm in height (equivalent
to 9 lines with a font-size of 12 pt with a line spacing of 12 pt).

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4.3 Operation

The PRINTER 830/930 is designed for operation on an IBM-compatible PC. Printing
can be carried out from most word processing, database and address processing
programs.

The printer has a printing unit with three HP ink cartridges. This allows the printing
of addresses with no movement of the printing unit itself.

The print object is - exactly positioned by the side guide - inserted above the print­ing unit. Printing is carried out when the print object passes under t he printing unit.

The direction of the font is always initially in the transport direction; the print can
be readable from the front or rotated by 180°.

As a rule, the positioning of the address in height is carried out by moving the
printing unit. The positioning of the address in width may be carried out either via
the software on the PC or settings on the printer.

The operation is very simple. For the first start-up, you will require about 30 min­utes.

4.4 The Control Panel

Illustration 4-3: Control panel

4.4.1 Keyboard Description

Only in the Offline Mode

Keys Key (X) alone Together with “Quick” Key

1 Home = Main Menu
2 Quick Menu =To find important

functions very fast
3 Arrow up Start Test Print
4 Arrow left Run Paper
5 Arrow right Measure Paper Length
6 Arrow down Purge Cartridges
7 Cancel / Offline Mode
8 OK (Confirm) / Online Mode

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LED Functions
Green LED = Online Blue LED = Offline

Orange LED= Warning Red LED = Error
In online mode the printer can only be switched to offlin e by pressing the “Offline”

(7) button.

4.4.2 Key Combinations

The key combinations have, in connection with th e switching on of the machine, the
following functions:

Power

on

Home Quick OK Cancel Down Up Left Right Description

X X

Reset settings excepting
mechanical Reset

X X

Default Reset

X X X X

Firmware Download with­out starting application

X X X X X

Firmware Download

Note:
x means

- key is pressed at power-up.

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4.5 The Display

Meaning of the display information:
This is just an example and could looks different, depending on the printer setup.

C o u n t. P o w r. ON: 1

I n k C o s t s / J o b :

0.000

M e t e r / S e c o n d : 0 . 0 0 0

X J o b P a g e s / h : 0

6X6 dp i

No r

onl ine

Illustration 4-4: Display indications

Meaning of the display

1 Job Counter, after powering up of o the printer
2 Averaged ink costs of job
3 Current transport speed
4 Throughput per hour
5 Print resolution measured in dots per inch
6 Rotate print by 180° Nor = Normal, Rev = Reverse
7 Indicates printer mode On or Offline
8 Ink level of each cartridge. Here from Cartridge 1(left bar) to

cartridge 6 (right bar)

4.5.1 Offline Mode

In this type of operation, you can configure the machine via the keyboard.
By using the "ONLINE" key, you access the online con d ition.

2

1

3

4

5

6

7

8

1

19

4.5.2 Online Mode

In this type of operation, you can start the machine via command sequences from
your computer. Printing is carried out in this type of operation.

4.6 Brief Instructions

In order to be able to quickly carry out a test print with no previous experience, you
should follow the operational steps listed in the table below, in the correct order. In
the pages listed in the right hand column, you will find the detailed description of
operational steps.

Operational Step Chapter Page

Connect device

5.1

22

Switch on device

0

23

Operate device via USB

5.2

23

Set device for media thickness

5.4.1

36

Set the format of the device

5.4.2

39

Paper run without printing

5.4.3

42

Test print

5.5

42

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5 Start-Up and Operation

5.1 Setting Up and Connecting the Printer

Install the printer as described in chapter 2.3 - “Location of the Printer“.

Power Cord

See Illustration 4-2: PRINTER 830/930 front side on page 17

Caution!

The PRINTER 830/930 is a device of class 1!
The machine may only be operated on electrical circuits with protec-

tive grounding conductors (ground)!

Connect the power cord to the printer. Insert the mains plug into a socket with pro­tective contact.

Change the fuses (also necessary when changing the mains voltage)

Caution!

When changing the fuse, you must always remove the power cord
beforehand!

Open the holding compartment with a fingernail or small pen. Change the fuse as
shown in the following illustration.

See chapter

8.7 - „Technical Data“ – starting on page 89.

Illustration 5-1: Changing the fuses

Interface Cable

If you wish to operate the printer via USB, then read through the
chapter

5.2 “Installing the Driver“ starting on page 23 now.

See Illustration 4-2: PRINTER 830/930 front side on page 17

Insert the interface cable into the connector at the back side of the machine (lock
the parallel connector). Connect the cable with your computer.

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5.2 Installing the Driver for Your Printer

22

Note:

hen several user accounts are used on the syste m, you must make certain that you have

• W
Administrator Privileges. According to th e Wi ndow s s ec urity model, only the Administrator
can install the driver.

sert the CD labelled Hasler Address Printer Installation. The

1. In
installation program should start automatically, if it doesn’t,
browse the CD and open the file named Install_Menu.

2. Hold down the Ctrl key and click >>Driver I
model printer.

nstallation for your

3. You will be brought to the welcome screen of the Printer

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Installation Wizard. The wizard will walk you through the process
of installing the driver. Click Next.

4. Select Local printer at

tached to this computer. Click Next.

5. Select the appropriate printer port. Click Next.

24

hoose your printer model from the menu. Click Next.

6. C

7. Select wether or not you wish to set this as your default printer. Click

25

Next.

8. Yo

u are now given the choice of sharing this printer on your network.

Click Next.

9. Choose wether or not you’d like to print a test page. Click Next.

26

10. Verif

y all of your information and click Finish to complete the

installation.

11. You may receive the warning seen below. Click Continue Anyway to

27

complete the installation.

12. In

stallation is now complete.