Hasler HJ830, HJ930 Operating Manual

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Operating Guide

HJ830 and HJ930 Inkjet Printers

Mailing Systems

And Solutions

HASLER

America’s better choice®

An ISO 9001 Quality System

Certified company

Products presented in this guide are conform to requirements of directives nbr 73/23/CEE and 89/336/CEE.

Neopost has implemented a program for the recycling of worn machines and machines at the end of their lifetime. Contribute in a responsible way to the environmental protection by consulting your retailer internet site, or by contacting him. He will inform you of the collection and treatment processes of these machines.

ferred, stored in a telemetry system or translated into any langua ge, in whatsoever form, without prior written permission.

The manufacturer assumes no liability for damages occurring as a result of misuse, repairs and modifications, which are carried out by unauthorized third parties. This manual has been prepared with great care. However, liability is excluded for any errors occurring in spite of such care. In his commitment to continuous improvement, the manufacturer reserves the right to implement further technical and optical changes. The values herein provided are nominal values . Therefore, no legal claims may be raised in connection with this manual.

The manufacturer cannot be held liable for damages or malfunctions caused by options or accessories, when these are not original products or when they have not been expressly approved by the manufacturer.

Brand:

HP is a registered brand name of Hewlett-Packard Corporation. Microsoft and Windows are registered brand names of Microsoft Corporation.

Table of Contents

1 Introduction

1.1 Pictograms

1.2 Notes for the Use of this Manual

1.3

Important Terms and Abbreviations

1.4 System Requirements

2 Safety Notes

2.1 General Safety Notes

2.2 Handling Ink Cartridges

2.3

Location of the Printer

2.4 Disposal

3 Transport and Packaging

3.1 Shipping

3.2

Unpacking the Printing

3.3

Assembly

4 Printer Description

4.1 Machine Overview

4.2 Range of Application

4.3 Operation

4.4 The Control Panel

4.4.1 Keyboard Description

4.4.2 Key Combinations

4.5

The Display

4.5.1 Offline Mode

4.5.2 Online Mode

4.6

Brief Instructions

5 Start-Up and Operation

5.1 Setting Up and Connecting the Printer

5.2 Installing the Driver

5.3

Inserting the Ink Cartridge

5.3.1

Correctly Inserting the Ink Cartridge

5.3.2 Resetting the Ink Counter

5.3.3 Display for the Change of Ink Cartridge

5.3.4 Set the ink Counter

5.3.5

Cleaning the Ink Jets

5.4 Print job Setup

5.4.1

Setting Media Widths for the Machine

5.4.2 Setting the Print Format

5.4.3 Checking the Paper Transport

5.5 Test Print

5.6 Machine Counters

5.6.1

Day Counter

5.6.2 Service Counter

5.6.3 Counting of Job Pages

6 The Programming Mode

6.1 Purpose of the Programming Mode

6.2 The Control Panel in the Programming – Offline- Mode

6.3 Keyboard Layout in the Programming Mode

6.4 Menu Overview

6.5 Explanation of the Individual Menus

6.6 Job Parameter

6.7 Service

6.8 Language

6.9 Setting

6.9.1 Example of an Application in the Programming Mode

6.9.2 Initialization of the Machine

7 Troubleshooting

7.1 The Meaning of Some of the Display Notes

7.2 Error Messages

7.3 Warning Messages

8 Appendix

8.1 Maintenance Notes

8.1.1 Cleaning the Ink Cartridge

8.1.2 Press Roll and Rollers

8.2 Interfaces

8.2.1

Centronics Parallel Interface

8.2.2 RS-232-C Serial Interface

8.3

Fonts

8.3.1 Terminology

8.3.2 Character Set

8.3.3 Selection of the Fonts for Printing

8.4 Character Sets

8.4.1 7-Bit Character Sets

8.4.2 8-Bit Character

8.5 Side Guide

8.6 Accessories

8.7 Technical Data

9 Glossary

1 Introduction

With the PRINTER 830/930 you have an innovative digital printer with HP ink jet technology for printing variable data - for printing mass mailings, for example, with addresses, serial numbers or other variable information and graphic elements. The machine has been designed for professional use with high performance.

In order to ensure both long service life of PRINTER 830/930 and its components, as well as safe conditions of use, we recommend that you read carefully and comply with the operating instructions and safety notes. Always be aware of all warnings and notes that are affixed to or printed on the machine itself.

All persons who are to handle this machine must also be familiar with the operating manual.

Store this manual in a safe place where it is easily accessible for future reference at any time.

1.1 Pictograms

General Warnings

Warning of danger from electricity or electrical shock

Information / Note indicating important information regardin g the handling of the machine.

1.2 Notes for the Use of this Manual

The following sections provide all the general informat ion and explanations required, in order to be able to carry out the subsequent tasks and procedures..

When some action is expected from the assembler or operator, the text is always preceded by a dot, for example:

• First step.

• Next step.

Please, always read through to the action texts, so that you w ill obtain all of the necessary information. Do not anticipate what you believe will follow in the manual: It will prevent you from making mistakes!

Chronology and Reference

This manual is structured chronologically, and therefore ordered sequentially from the receipt of the machine packed up to its ready-for-use state. This is followed by information for operation, programming, and then fin a lly technical data.

When you are unfamiliar with the machine, it is best to read through the manual from beginning to end. You will be guided step by step, and in this way, you can easily and quickly have the machine in operation.

If you are already familiar with the PRINTER 830/930, it will make things easy if you to use this manual as a reference work.

1.3 Important Terms and Abbreviations

There are a few terms and abbreviations you need to know, in connection with the PRINTER 830/930:

• Cartridge = Crt = C, C1, C2, C3.

• Printing unit = Unit = U, U1,

We refer to one unit here, since three cartridges have been combined.

• Paper width = Extension of the medium to be printed in the transport direc- tion.

• Paper height = Extension of the medium to be printed crosswise to the trans- port direction.

• Print object width = Extension of the print object in the transport direction.

• Print object height = Extension of the print object crosswise to the transport

direction.

• The print object is the medium to be printed.

1.4 System Requirements

The PRINTER 830/930 is designed for use on a PC (at least Pentium 200 MHz) with parallel interface. It can be run with the Windows 2000 or Windows NT4 or Windows XP operating systems.

The interface cable must be a shielded twisted-pair parallel interface cable. As an alternative, the printer can be connected with a USB cable, when using Win-

dows 2000 and Windows XP.

2 Safety Notes

For your own safety and the proper functioning of the machine, please, read carefully the following instructions, before start in g your machine. Always be aware of all warnings and notes that are affixed to or printed on the machine itself. Store this manual in a safe place where it is easily accessible for future reference, at any time.

The address PRINTER 830/930 is a state-of-the-art construction and reliable in operation. Nevertheless, the device may present hazards when operated by untrained personnel. The same applies to use that is inappropriate and not in keeping with its intended purpose.

Failure to comply with this manual’s instructions might result in:

• an electrical shock,

• injuries due to the rotating rollers,

• damage to the machine.

2.1 General Safety Notes

Caution!

Please, read these notes with care. Save this manual for future reference. All notes and warnings found on the machine are to be followed.

Installing the Machine

A safe, level position is necessary, when installing the machine. Injuries may be caused by tipping, rolling away or falling.

The machine is to be protected from moisture.

WARNING!

This is a Class A device. This device may cause radio frequency disturbances in residential areas; in this case, the operator may be required to implement the necessary corrective measures.

Electrical Hazards

Depending upon the country-specific version, the address PRINTER 830/930 may only be connected to either a voltage of 230 V/50 Hz or 115 V/60 Hz.

The mains plug may only be connected with a socket having an installed protective contact! The protective effect may not be compromised by the use of an extension line without a protective grounding conductor. All interruptions of the protective grounding conductor, within or outside of the machine, are prohibited.

The device is double pole fused! When fuse failure occurs, electrical machine parts can still carry voltage.

When making the connection to the mains power, be aware of the connection values on the rating plate.

Inspect the voltage setting on the device’s power unit. Run the power cords in such a way, that no-one may trip over

them. Do not place any objects upon the power cord. When the machine is not in use over a long period of time, it

should be disconnected from the power supply in order to avoid any damage in the event of a voltage surge.

Protect the device from moisture. When moisture enters the machine, there is a danger of electrical shock.

Never open the machine. For reasons of electrical safety, the machine should only be opened by authorized service personnel.

Operating Safety

Never put your hands inside the machine when it is running! The danger of injuries exists, through pulling in and crushing on

the rotating rollers. In addition, keep long hair and parts of loose clothing far from the machine in operation.

In order to prevent damage to the machine, only factory authorized accessory parts should only be used.

Cleaning the Machine

Prior to cleaning the machine, it should be disconnected from the mains outlet.

When cleaning the machine, do not use liquid or spray cleaners, but only a cloth dampened with water.

Allow the Machine to be Inspected by the Service Partner!

In the following cases, you should unplug the machine from the mains and contact an authorized service technician:

• When the power cord or its plug is worn or damaged.

• When water or other liquid has entered the device.

• When the device does not function properly, in spite of

following the instruction provided.

• When the device has fallen down or the housing is damaged.

• When there is a significant change in the performance of the machine.

Spare Parts When repair work is carried out, only original spare parts or

spare parts approved by the manufacturer may be used.

Repairs Do not disassemble the machine any further than is described in

this manual. The opening of the machine by unauthorized personnel is not permitted. Repairs may only be carried out by authorized service personnel.

Modification is not permitted: For safety reasons, your own reworking and modifications are

not permitted.

The PRINTER 830/930 is a Class A device. This d evice may cause radio frequency disturbances in residential ar eas; in this case, the operator may be required to implement the necessary corrective measures.

2.2 Handling Ink Cartridges

Store ink cartridges out of the reach of children. Normally, no ink leakage can occur. Immediately wash off sprays of ink from the skin under running water. Should ink get into the eyes, rinse it out immediately with sufficient water.

The ink cartridge should not be shaken, allowed to fall, or hit with the hand or a hard surface.

Install the ink cartridge immediately after removing the protective strip. The expiration date may not be exceeded.

Do not attempt to open or refill an ink cartridge. This can damage the mach ine. Clean the ink cartridge as described in chapter

8.1 – “Maintenance Notes”.

2.3 Location of the Printer

Be aware when installing the machine that it must stand on a smooth and level surface that is larger than the printer.

The floor space for the printer must be sufficiently stable. The tipping over or falling of the machine can lead to injuries, as well as damage to the machine.

When selecting the installation or storage location for the printer, keep in mind that it must be protected from strong temperature and humidity changes, direct sunlight and excessive heat.

The printer must not be subject to vibrations or shocks. Install the printer near a mains outlet, so that the power cord can be disconnected

trouble-free at all times.

2.4 Disposal

The printer may not be disposed of in the conventional manner of household waste. Please, dispose of the printer in accordance with the regulations in force.

3 Transport and Packaging

3.1 Shipping

The PRINTER 830/930 is shipped in packaging designed for the purpose of delivery at its intended destination, via regular transportation, in undamaged condition.

The forwarding agent is liable for damages occurring in transit. Transport and storage should take place under normal conditions, i.e. at temperatures between +5°C and +70°C, and maximum relative humidity of 80%. During unauth orized conditions, damage may occur that is not outwardly visible.

3.2 Unpacking the Printing

Remove all packaging and take out the device with accessories. Check to see, if all parts of the printer according to the following list are present in tota l and in undamaged condition:

• 1 PRINTER 830/930

• 2 Side guides, short

• 1 Side guide, middle (Optional for the Printer 830)

• 1 Side guide, long (Optional for the Printer 830)

• 1 Stack extension

• 1 Guide bracket

• 1 Printer driver & User Guide CD

• 1 Power cord

• 1 USB / Parallel interface cable

• 3 ink cartridges

Should you not have any need for the packaging – e.g. sending it back for maintenance purposes – dispose of it in an environmentally friendly manner.

3.3 Assembly

Assembly of the Paper Support Plate and Side Guide

1. Set the side guide in the lower metal opening and lock in place with a quart er turn of the bayonet coupling.

2. In the same manner, set the guide bracket in the upper metal opening.

Illustration 3-1: PRINTER 830/930 assembly

4 Printer Description

4.1 Machine Overview

Illustration 4-1: PRINTER 830/930 back side

1. USB Connection

2. Serial Status Connection

3. ON/OFF Switch

4. Printer Parallel Cable Connection

5. Power cord Connection

6. Fuse holder

Illustration 4-2: PRINTER 830/930 front side

1. Control panel with display

2. Side guide middle

3. Side guide short No ill.: Side guide long

4. Guide bracket

5. Separator

6. Knurled screw separator

7. Printing unit

8. Knurled screw printing unit carriage

9. Printing unit height adjustment

10. Knurled screw height adjustment outfeed rollers

11. Locking lever f. ink cartridge

12. Ink cartridge

13. Stack extension

14. Discharge brush cpl, optional

4.2 Range of Application

The PRINTER 830/930 is a high speed & high quality ink jet printer. It prints correctly positioned addresses on various print objects such as letter envelopes, letterheads, cards, prospectuses and newspapers up to:

• Minimum 140 mm x 70 mm with a thickness of 0.1 mm

• Maximum Printer 830: 508 mm x 355 mm with a thickness of 2 mm Printer 930: 508 mm x 355 mm with a thickness of 6.3 mm

The maximum printing surface is 508 mm in width and 38 mm in height (equivalent to 9 lines with a font-size of 12 pt with a line spacing of 12 pt).

4.3 Operation

The PRINTER 830/930 is designed for operation on an IBM-compatible PC. Printing can be carried out from most word processing, database and address processing programs.

The printer has a printing unit with three HP ink cartridges. This allows the printing of addresses with no movement of the printing unit itself.

The print object is - exactly positioned by the side guide - inserted above the printing unit. Printing is carried out when the print object passes under t he printing unit.

The direction of the font is always initially in the transport direction; the print can be readable from the front or rotated by 180°.

As a rule, the positioning of the address in height is carried out by moving the printing unit. The positioning of the address in width may be carried out either via the software on the PC or settings on the printer.

The operation is very simple. For the first start-up, you will require about 30 minutes.

4.4 The Control Panel

Illustration 4-3: Control panel

4.4.1 Keyboard Description

Only in the Offline Mode

Keys Key (X) alone Together with “Quick” Key

1 Home = Main Menu 2 Quick Menu =To find important

functions very fast 3 Arrow up Start Test Print 4 Arrow left Run Paper 5 Arrow right Measure Paper Length 6 Arrow down Purge Cartridges 7 Cancel / Offline Mode 8 OK (Confirm) / Online Mode

LED Functions Green LED = Online Blue LED = Offline

Orange LED= Warning Red LED = Error In online mode the printer can only be switched to offlin e by pressing the “Offline”

(7) button.

4.4.2 Key Combinations

The key combinations have, in connection with th e switching on of the machine, the following functions:

Power

Home Quick OK Cancel Down Up Left Right Description

X X

Reset settings excepting mechanical Reset

X X

Default Reset

X X X X

Firmware Download without starting application

X X X X X

Firmware Download

Note: x means

- key is pressed at power-up.

4.5 The Display

Meaning of the display information: This is just an example and could looks different, depending on the printer setup.

C o u n t. P o w r. ON: 1

I n k C o s t s / J o b :

0.000

M e t e r / S e c o n d : 0 . 0 0 0

X J o b P a g e s / h : 0

6X6 dp i

No r

onl ine

Illustration 4-4: Display indications

Meaning of the display

1 Job Counter, after powering up of o the printer 2 Averaged ink costs of job 3 Current transport speed 4 Throughput per hour 5 Print resolution measured in dots per inch 6 Rotate print by 180° Nor = Normal, Rev = Reverse 7 Indicates printer mode On or Offline 8 Ink level of each cartridge. Here from Cartridge 1(left bar) to

cartridge 6 (right bar)

4.5.1 Offline Mode

In this type of operation, you can configure the machine via the keyboard. By using the "ONLINE" key, you access the online con d ition.

4.5.2 Online Mode

In this type of operation, you can start the machine via command sequences from your computer. Printing is carried out in this type of operation.

4.6 Brief Instructions

In order to be able to quickly carry out a test print with no previous experience, you should follow the operational steps listed in the table below, in the correct order. In the pages listed in the right hand column, you will find the detailed description of operational steps.

Operational Step Chapter Page

Connect device

5.1

Switch on device

Operate device via USB

5.2

Set device for media thickness

5.4.1

Set the format of the device

5.4.2

Paper run without printing

5.4.3

Test print

5.5

5 Start-Up and Operation

5.1 Setting Up and Connecting the Printer

Install the printer as described in chapter 2.3 - “Location of the Printer“.

Power Cord

See Illustration 4-2: PRINTER 830/930 front side on page 17

Caution!

The PRINTER 830/930 is a device of class 1! The machine may only be operated on electrical circuits with protec-

tive grounding conductors (ground)!

Connect the power cord to the printer. Insert the mains plug into a socket with protective contact.

Change the fuses (also necessary when changing the mains voltage)

Caution!

When changing the fuse, you must always remove the power cord beforehand!

Open the holding compartment with a fingernail or small pen. Change the fuse as shown in the following illustration.

See chapter

8.7 - „Technical Data“ – starting on page 89.

Illustration 5-1: Changing the fuses

Interface Cable

If you wish to operate the printer via USB, then read through the chapter

5.2 “Installing the Driver“ starting on page 23 now.

See Illustration 4-2: PRINTER 830/930 front side on page 17

Insert the interface cable into the connector at the back side of the machine (lock the parallel connector). Connect the cable with your computer.

5.2 Installing the Driver for Your Printer

Note:

hen several user accounts are used on the syste m, you must make certain that you have

• W Administrator Privileges. According to th e Wi ndow s s ec urity model, only the Administrator can install the driver.

sert the CD labelled Hasler Address Printer Installation. The

1. In installation program should start automatically, if it doesn’t, browse the CD and open the file named Install_Menu.

2. Hold down the Ctrl key and click >>Driver I model printer.

nstallation for your

3. You will be brought to the welcome screen of the Printer

Installation Wizard. The wizard will walk you through the process of installing the driver. Click Next.

4. Select Local printer at

tached to this computer. Click Next.

5. Select the appropriate printer port. Click Next.

hoose your printer model from the menu. Click Next.

6. C

7. Select wether or not you wish to set this as your default printer. Click

Next.

8. Yo

u are now given the choice of sharing this printer on your network.

Click Next.

9. Choose wether or not you’d like to print a test page. Click Next.

10. Verif

y all of your information and click Finish to complete the

installation.

11. You may receive the warning seen below. Click Continue Anyway to

complete the installation.

12. In

stallation is now complete.

5.3.1 Correctly Inserting the Ink Cartridge

First, you must have access to the cartridge holder. In the event that the printing unit is found on the front sidewall, unscrew the thumb

screw on the printing unit and push the printing unit into the middle.

1. Lift completely all locking levers (upward).

2. Take the ink cartridge out of the packaging and remove the protective strip. Do not touch the contact plate… In order to ensure a secure contact for the ink cartridge to the electronics of

the printer, the locking lever has two functions:

• Tipping the ink cartridge into the end position

• Secure locking during operation

3. Set the ink cartridge, with the jet surface downward, with a straight motion

into the holder – do not press in the direction of the locking lever – .

The ink cartridge stands at a slight slant, prior to the closing of the locking lever. The locking lever then tips the ink cartridge into the end position.

4. Close the locking lever.

Do not tip the ink cartridge into the end position by hand! This is taken care of by the locking lever. Otherwise, you can dam- age the ink cartridge or the contact plate!

Illustration 5-21: Open locking lever

Illustration 5-22: Inserting the ink cartridge

Illustration 5-23: Close locking lever

5.3.2 Resetting the Ink Counter

If you are online, change to offline mode with the Offline button. Press the Home button. Change to the Printer Configuration menu and confirm with the Arrow Right

button. Change to the Ink menu, confirm with the Arrow Right button and here, select

the Cartridge Reset menu and confirm again.

Now you have the option to either reset all cartridges as a whole or to selectively reset only individual cartridges.

If you want to reset all cartridges, move to the All Cartridges fiel d with the Arrow Up or Arrow Down button. Confirm with OK.

If you want to reset particular cartridges only, move to the corresponding cartridge field with the Arrow Up or Arrow Down button and confirm. To leave this menu, press the Cancel button; thus you reach the next higher menu.

5.3.3 Display for the Change of Ink Cartridge

C o u n t . P w r

On : 1

I n k C o s t s / J o b : 0 . 0 0 0

M e t e r / S e c o n d : 0 . 0 0 0

X J o b P a g e s / h : 0

6X6 dp i

Nor

off l ine

If less than 5% ink is in the cartridge the ink level bars are not displayed an d you get an error message:

NO INK !! CHANGE PRINTHEAD

In the menu “Error Level” you can select: STOP: Printer should stop if “No Ink” is displayed IGNORE: Printer should print if “No Ink” is displayed

5.3.4 Set the ink Counter

The calibration is carried out in offline mode. Press the Arrow Down or Arrow Up button and confirm “Offline” with the Arrow Left button.

C o u n t . P w r

On : 1

I n k C o s t s / J o b : 0 . 0 0 0

M e t e r / S e c o n d : 0 . 0 0 0

X J o b P a g e s / h : 0

6X6 dp i

C1:97%

offline

The display will show the following: The right ink-level bar gets a frame around that you can check which cartridge you

want to change. Here it is cartridge 1 from unit 2 and the ink level is 97%. To change the level, press the Arrow Down or Arrow Up button. To change to another cartridge, press the Arrow Left button. With this menu you are able to change each level from each cartridge very fast.

For comparison, the ink level display of an ink cartridge HP 51645A is on the back side.

Illustration 5-24: Ink supply display

For replacing the cartridge, switch the printer offline using the start key (Off must be indicated on the display). Carry out a “CARTRIDGE RESET“ in the menu.

5.3.5 Cleaning the Ink Jets

For time to time, the ink jets need to be cleaned or unclogged.

1. Insert a single sheet of paper into the feeder.

2. Switch the PRINTER 830/930 into the Offline mode.

3. At the same time, activate the Quick and Arrow down keys.

The ink jets are then sprayed onto the fed sheet of paper, in order to unclog themselves.

5.4 Print job Setup

So that a correct and sharp print appears on an exact position on the print object, the printer has to be set for each print object. The printer processes various widths (up to 6 mm) and various formats (from postcard size to B4 format, with special accessories up to format C3). This is why it is necessary to implement settings for the widths and format. For this work process, keep ready the next print object that you would like to print.

5.4.1 Setting Media Widths for the Machine

5.4.1.1 Setting the Printing Unit to the Media Width

For a sharp print, it is important to set the height of the printing unit over the print object. This is only possible with a loosened printer-unit carriage:

Illustration 5-25: Set printer

1. To do this, loosen the thumb screws (1) of the printing unit .

2. Use the scale button (2) to set the width of the print object. The button has a

millimetre scale.

3. Screw the thumb screw of the printing unit in tightly.

5.4.1.2 Setting the Media Width for the Sheet Separating System Height adjustment of the pickup rollers

Up to a print object width from 1.5 mm to 2 mm, the rollers can remain in the lowest position. With a thicker print object, the distance should be set, so that the print object is subject to the appropriate printing pressure on the rollers. This can be easily tested with the insertion of the print object. The press rollers lift up on millimetre per revolution.

Illustration 5-26: Height adjustment of the pickup rollers

Setting the Height of both sheet separators

In order that only one print object is fed in, both separators are to be set for the print object.

Both sheet separators must always be set, even when – for example – a small format print object only lies on one separator. When this is not done, the free separator may drag on the transport rollers. This leads to increased wear on the transport rollers; entry may cause damage.

Illustration 5-27: Setting the separat ing finger

1. Loosen the knurled screws (2) of both separators.

2. Lift up both separators (1) and lay the print object under the separating finger (3). With narrow print objects, it may be the case that only two inner separating fingers reach the print object, e.g. postcards, DL envelopes, No. 10 envelopes. In this case, lift the outer separator (1) up to the upper stop and clamp it fast.

This step is also recommended, when narrow print objects are partially reached by a separating finger, e.g. with C6 and DL envelopes. When only three separating fingers reach the print object, then an additional print object is to be placed under the fourth separating finger. (It may be possible here, that you have to remove the outer side guide)

Failure to comply with these steps can lead to premature wear on the separation rollers.

3. Allow both separators (1), without exerting pressure, to fall upon the print object and again fix the knurled screws (2) in position.

5.4.2 Setting the Print Format

5.4.2.1 Setting the Print Position of the Address

Before setting the desired address position, you must know in which area printing is possible.

The positioning of the address height is carried out by moving the printing unit. The printable area results from the necessary margins and the traverse path of the printing unit:

X+Y = 2 mm (0,078“)

(1,5)

(0,6)

145

(5,7)

TestprintRENA613 SL Test Test Te s t Test Test Te s t Test Test Te s t Test Test Te s t Test Test Te s t Test Test Te s t Test Test Te s t Test Test Te s t

Not printable Print area Printing unit traverse area

Illustration

5-28: Setting the print position for the address

The upper margin depicted here of 15 mm can be reduced to 0 mm, when required. To do this, push the rear side guide onto the red marking. Now printing can be carried out without margins.

Illustration 5-29: Setting the print position for the address

The printing direction depends upon the size of your print object and the upper margin. When the desired margin space is not reachable for the printing unit, then the address block and thereby the print object must be rotated by 180°.

5.4.2.2 Positioning the Address in Height

The PRINTER 830/930 is a WYSIWYG printer

with limitations. The limitations l ie in the vertical position of the address. Heeding the following note is import ant for your document:

1. In your page layout, set your document to the portrait format.

2. As a rule, enter the value 0 for the upper margin.

3. The last position in the print is set through the mechanical positioning of the printing unit:

4. Lay the print object in the printer.

5. Loosen the knurled screw on carriage of the printing unit.

6. Move the printing unit, so that the jet surfaces of the ink cartridge lie at the desired position. If the desired distance from the edge is not reachable for the jet surfaces, then turn the print object around 180°. Now position the jet surface for this situation.

7. Fix the carriage again in position.

8. If you have placed the print object in at 180°, then the print must also be set at 180° (Rev):

9. In the event that the printer is in the offline mode, press the Offline key and switch the printer to OFFLINE.

10. Press the Quick key, navigate with the Arrow up key to the “Orientation” Menu and confirm with OK. Now you can change the print direction from Normal to Reverse (Rev).

5.4.2.3 Positioning the Address in Width

The positioning in width is determined via the software on the PC:

• Position the address as desired, for example with the help of the left margin setting, with the tabulator, or other suitable formatting.

So that the positioning, as entered into the program, can be carried out correctly on the print object, the printer must recognize the exact length of the print object. This is determined in a length measurement.

5.4.2.4 Setting the Directional Control

5.4.2.4.1 Setting the Side Guide

First, you must know whether the print object runs lengthwise or widthwise through the printer.

The lines are always printed in the direction the print object is run. If the lines run parallel to the longer side, the intake occurs using the narrow side.

WYSIWYG (What You See Is What You Get)

Illustration 5-30: Setting the print object format

If the lines run parallel to the shorter side, the intake occurs using the longer side.

Illustration 5-31: Setting the print object format

1. Push the rear side guide completely to the side wall of the machine.

2. Lay the print object between the side guides. Guide it toward the separator.

3. Push the frontal side guide up to the print object. The print object must not be jammed. With very narrow formats, the outer side guide may have to be turned.

When the print object is larger than can be reached by both delivered side guides – as an alternative to the frontal side guide – a middle and a longer side guides (see page 88 – “Accessories“) are available.

Which side guide should be used for various formats can be selected from the overview table of the parameter PAPER SIZE on page 50 and from chapter

8.5 “Side

Guide“ in Appendix.

5.4.2.5 Setting the paper Support Plate

1. Lay a single print object in the feeder.

2. Position the bracket in the middle, between both side guides.

3. Push the plastic part (tray support) on the guide bracket so far up to the print object, that it just touches it.

4. Fan the print-object stack, so that the lowermost sheet can be fed in first, and place it on the guide bracket.

5. Push the plastic horizontal strut of the guide bracket completely to the print object. The lowermost print object should be just touching the horizontal strut.

Illustration 5-32: Setting the guide bracket

6. Now test the trouble-free feeding of the print object. To do this, allow a stack of the print object to run through with the help of the paper transport in the

Offline mode as follows:

Caution! When doing this, do not put your hands inside the machine when it is in operation.

7. In the event that the printer is not in the offline mode, activate the start key and switch the printer to Off.

8. Press the pap key, and the print object will be transported or ejected. By pressing the pap key again, the paper transport ends once again.

5.4.3 Checking the Paper Transport

Length measurement

Carry out the length measurement of the medium to be processed by pressing the

QUICK + ARROW LEFT keys.

Check the displayed value as compared to the actual value. When there is a variance between the two values (more than 3 mm), a wrongly set paper feed could be the cause. When the software transmits the wrong paper length value, the paper length measurement can be locally locked in the machine. Pressing longer on the key for paper measurement makes possible the local locking of the paper length (visible on the display with an ”(L)“).

Transporting of a single medium

• When you press the Quick + Arrow Right keys, the medium found in the feeder is fed in, transported under the printing unit, and then ejected.

When you press the Cancel key again, the paper transport is stopped. It can also be halted by pressing the OK key.

5.5 Test Print

1. Switch on the PRINTER 830/930 using the ON/OFF switch and wait until the start-up routine has been completed.

2. Change from the Online mode to the Offline mode by using the Offline key.

Printing the Test Picture

1. Place as many media in the feeder as you would like to use for a test print, e.g. 1 medium.

2. Confirm with the Quick +Arrow Up keys. The test print is carried out. Press the key again, in order to stop the procedure.

3. Using the test print, check the position, the orientation and the quality of the print on the medium.

Possible printout errors: Test picture 1 with errors Test picture 2 correct

Illustration 5-33: Setting the dosing ro ll

There is too much pressure from the separating finger on the print object

Never put your hands inside the machine when it is in operation!

5.6 Machine Counters

Three different Counters are installed in this machin e:

5.6.1 Day Counter

Each printout after the paper is ejected is counted and the value is readable in the right upper area.

This counter includes the “Job” and the “Service” printouts. After powered off and on the machine, the counter is reset.

5.6.2 Service Counter

A test page count contains the number of Test prints with the accompanying paper ejection.

This count is carried out with the activation of the "TEST" key or several “Service” printouts, with the machine in the offline condition.

5.6.3 Counting of Job Pages

A job page count contains the number of data printouts received by the computer with the accompanying paper ejection.

This count is carried out with the machine in the online condition. When you continue data transmission with printouts, counting is resumed.

All counters are reset when the machine is switched off!

To change the view of the 3 counters you have to be in the Offline mode. Select and confirm your selection with the arrow up or down button and then change it with arrow left or right button.

6 The Programming Mode

6.1 Purpose of the Programming Mode

The programming mode is used for setting manually a number of parameters via the control panel. Parameters are definitions of set point values for font settings, print quality, papers settings, as well as special and test functions.

Since the printer is operated, as a general rule, from a text or address processing program, the factory settings have been optimized for this, and normally no changes are necessary.

In individual cases, however, adjusting the parameters may be required. In such a case and should you wish to make full use of your address printer’s capabilities, all of the parameters are discussed in this chapter.

This chapter is intended as a reference source for experienced users.

6.2 The Control Panel in the Programming – Offline- Mode

Change to the programming mode:

1. Press the Offline key

2. The blue LED has to be on and the display shows OFFLINE.

6.3 Keyboard Layout in the Programming Mode

Illustration 6-1: Keyboard layout for the programming mode

In online mode, the printer can only be switched to offline mode by pressing the „Offline“ button.

Quick Button

The Quick button can only be used in offline mode.

Function when singly applied:

By pressing the Quick button, the quick menu can be directly called up at any time; this serves for speedy operation.

By pressing the OK button the selected menu function is executed. By using the navigation buttons Arrow Up and Arrow Down, navigation

within the quick menu is possible. When first pressing the Quick button and then together with another button the

secondary function of that button is called up. (Like the Shift button on the PC).

• Quick – Arrow Up = Test print Based on the current settings, a test print is executed. If the combination function

is called up from a menu item, then you return to this item after leaving the test print. If the button is pressed briefly, a test print is carried out – similar to the pap button - and afterwards you return to the called-up display again. If you press the button for a longer time, a continuous test print is carried out. With Cancel you break up the continuous test print and return to the previous display again.

• Quick – Arrow Down = Clean Heads A sheet is supplied and a line pattern is printed onto it, based on the currently ad-

justed paper length.

• Quick – Arrow Left = Run Paper (Supply Paper)

If you press the button shortly, only one sheet is transported; afterwards you return to the previous display. If you press the button for a prolonged time, a continuous paper run is started. By pressing Cancel you break up the run, and you return to the previous display.

• Quick – Arrow Right = Paper Length (Measure paper length)

Using this combination you may measure the paper length. Subsequently, the measured length is displayed. If you hold this combination pressed for a longer time, the measured length is locked and therefore prevented from being overwritten by the software.

6.4 Menu Overview

If the printer is Offline, press the HOME-k ey and the display w ill show the main menu from the printer. With the Arrow up and Arrow down keys you can navigate through this menu. With the OK or Arrow right you are able to confirm the submenu.

Home Printer Config Job Config Service Language Settings

Main menu Submenu Options

Printer Configuration Maintenance Auto Clean Heads Capping Delay Adjustment Steps Correction Patt. Corr. Dist. U1 – U2 Corr. Dist. U2 – U3 Corr. Dist. U3 – U4

Corr. Cart. 1 – 2 UX (X = 1, 2, 3, 4)

Corr. Cart. 2 – 3 UX (X = 1, 2, 3, 4)

Boot Defaults Unit of Measurement

Ink Cartridge Optimizing Warming Prewarming Ink Cost. Config Error Handling Error Level Font Empty Cartridge Beeper

Main menu Submenu Options

Job Parameter Quality 6x6D, 6x3D, 3x6D, 3x3D, 2x6D, 2x3D, 1x6D, 1x3D

Transport Param. Paper Speed Auto. Pap. Speed Paper Time Out Layout Orientation Paper Size Left Margin (mm)

Offs. Edge (mm) Font Parameter Font Character Spacing Character Set Typ of Barcode Zip, bpo4, Kix,2/5i, EAN, Codabar, Code 39,128, Code 93, AUS4state, Canada, Off Paper Sensor Off, On Dos Mode Linemode HEX to ASCII Auto. LF

Main menu Submenu Options

Service Test Pattern Nr1, Nr2 Hardware Test Display Key Test Ram Test Ram Test Contin. NV-Ram Test Cont. Speed Measurement Paper Sensor Alignment Horiz. Alignment Vertic.

Correction Pattern Cart. Print Pattern Check Cartridges LED/ Beeper

Configuration Info Firmware: (X.X.XX) SerNr.: (XXXXXXXXXXX) Page Cnt.: (XXXX) RAM: (64 MB) Hardware: (V16-0) DC: (x A)

Printing Setting

Dump Printing Input Dump Print Character Set

Main menu Submenu Options

Language

Englisch, Deutsch Franz., Ital., Esp

Main menu Submenu Options

Settings Nr 0 – Nr 9

6.5 Explanation of the Individual Menus

Printer Configuration

Settings affect the printer.

Job Configuration

Settings affect the print job.

Service

Test routine for checking the hardware.

Language

Different languages can be selected.

Settings

Selection of a configuration.

Printer Configuration

Maintenance

Auto Clean Heads

Off

is the factory setting. In the setting „1st“, prior to each print job, a page with a

black bar is printed to purge the cartridges.

Auto Prime

off = no cleaning of the jets before printing or by means of a test print on = Jets are cleaned before printing, when no paper lies beneath the light barrier

Adjustment Steps

Correction Pattern = Test print to detect which value is the correct one for each cartridge.

This kind of calibration may become necessary since a completely tolerance-free production of a print unit is not possible. Slight deviations due to manufacturing tolerances can be balanced via the software of the control device.

Calibration can only be carried out at the installed device and can therefore not be performed by the manufacturer.

Press the „Quick“ and „test“ buttons simultaneously and place paper onto the band. The printer will carry out a test print with the cartridges in the particular print heads.

Corr. Dist. U1-U2

This serves the adjustment of production tolerances between printheads. The resulting misalignment of the ink jet surfaces of two neighbouring cartridges

can be balanced horizontally. Corr. Dist. C1-C2 is for cartridges 1 + 2 Corr. Dist. C2-C3 is for cartridges 2 + 3

Boot Defaults

Unit of Measurement

Millimeter, Zoll (Feet/Min) Choices of speed and length values for the graphic account on the display.

Ink

Cartridge Optimizing

Optimizing the cartridge temperature (TTOE)

• Selection possibilities:

all: all three cartridges are optimized Crt1: only cartridge 1 is optimized Crt2: only cartridge 2 is optimized Crt3: only cartridge 3 is optimized no: no action is carried out Check: Testing and display of the condition for each cartridge For the optimization, no paper may lie underneath the cartridges. The printing units

must be positioned in a set area. For this reason, the query is displayed:

Paper Removed OK=YES Cancel=No After pressing the Enter key, the second query is displayed: Print units Centered? OK=YES Cancel=No After pressing the Enter key, the following is displayed:

Optimizing C#.....

Please Wait

Optimizing C#......

#=1,2,3,4,5,6,all

Cartridge Reset

Resetting the display for ink used, following the insertion of the new cartridge(s) Selection possibilities:

all: all six cartridges are reset Crt n: only cartridge n is reset no: no cartridge is reset

Warming

Warming function for the ink jets. off = no warming on = warming during the printing process Prewarming = warming and pre-warming prior to the printing process

Ink Cost. Config

Configuration of the ink consumption – costs.

Volume Cart. (ml): Capacity of the cartridge Volume Drop (pl): Capacity of the drop Costs/ Cartridge: Costs for one cartridge Currency: Euro, Dollar, Pound, Yuan, other

Error Handling

Error Level Font

Low = Printer doesn’t stop if it gets an undefined character during tran sfer from the PC.

High = Printer stops printing if it gets an undefined character during transfer.

Empty Cartridge

Stop = Printer stops if warning “No Ink” is coming Ignore = Printer doesn’t stop if warning “No Ink” is coming

Beeper

Choices of configuration for the Beeper: short, long or intermittent

6.6 Job Parameter

Print Quality

Selection of print quality with the maximum permissible p r inting speed for the printing quality (compare “Erreur ! Source du renvoi introuvable.” on page Erreur ! Signet non défini.).

The higher the number, the better the print quality. 1x3 = 150x300dpi, 1x6 = 150x600dpi, 2x3 = 200x600dpi, 2x6 = 200x300dpi, 3x3 = 300x300dpi, 3x6 = 300x600dpi, 6x3 = 600x300dpi, 6x6 = 600x600dpi

Transport Param.

Paper Speed

The PRINTER 830/930 has 10 speed settings. The easiest way to set the speed is to use the PRINT QUALITY menu (see page 48). As soon as you select a certain quality there, PRINTER 830/930 automatically sets the maximum speed possible for this quality.

Example: When the quality 3x3 is selected, the speed is automatically set to level 7 [1080mm/s].

Should the automatically set speed be too fast, for some reason, then you can reduce the maximum speed that corresponds to the print quality via the PAPER SPEED menu.

PRINT QUALITY Speed Level Max. Speed

in mm/s / inch/s

1x3, 1x6 MAX 1820 / 71.65

PRINT QUALITY Speed Level Max. Speed

in mm/s / inch/s 2x3, 2x6 9 1520 / 59.84 8 1320 / 51.97 3x3, 3x6 7 1080 / 42.5 6 920 / 36.2 5 720 / 28.3 6x6, 6x3 4 540 / 21.26 3 420 / 16.5 2 270 / 10.6 1 120 / 4.72

Auto. Pap. Speed

Choose if Auto. Pap. speed should be “On” or “Of”, or reduce to 80 or 60% On = The speed is automatically selected Off = You are able to reduce the speed

Paper Time Out

When this function is active, paper transport is immediately stopped after the print request has ended.

Layout

Orientation

Address rotation of 180°. Nor – the printout is readable from the operator’side.

Rev – the printout is rotated by 180°.

Paper Size

On the following page, you can see the overview of format sizes , which you can set in the programming mode under the PAPER SIZE menu.

The two right columns in the table indicate which side guides must be used. The following side guides can be used:Side guide short (2x) (standard)Side guide

middle (standard)Side guide long (accessory)

Format Designation Type Size in inches in mm

Side guide off No format size -- -- -EXEC Executive Paper 7 1/4 x 10 1/2 184 x 267 LETT Letter Paper 8 1/2 x 11 216 x 279 LEGA Legal Paper 8 1/2 x 14 216 x 356

A4 DIN A4 Paper 8 1/4 x 11 11/16 210 x 297 A5 DIN A5 Paper 5 13/16 x 8 1/4 148 x 210 MONA Monarch Envelope 3 7/8 x 7 1/2 98 x 190,5 C10 Com-10 (Business) Envelope 4 1/8 x 9 1/2 105 x 241 INTD International DL Envelope 3 7/8 x 7 1/2 98 x 190,5 C5 International C5 Envelope 6 3/8 x 9 1/64 110 x 220 INSD Inserter DL Envelope 4 1/2 x 9 1/64 114 x 229 C6 International C6 Envelope 4 1/2 x 6 3/8 114 x 162 A6 DIN A6 Paper 4 1/8 x 5 13/16 105 x 148 CRD1

CRD2 HAGA

USER

File card 1 File card 2 Hagaki

Enter format width in mm

File card File card Envelope

Envelope

Paper

4 x 6 5 x 8 3 15/16 x 5 13/16 6 15/16 x 9 27/32 max. 30

102 x 152 127 x 203 100 x 148

176 x 250

max. 762

Overview of the format sizes that the USERS can enter.

These format sizes are not supported in the printer menu.

B4 9 27/32 x 139/10 250 x 353 B6 4 9/10 x 6 15/16 125 x 176 C4 9 1/64 x 12 3/4 229 x 324 E4 11 x 15 3/4 280 x 400

Left Margin (mm)

• Setting the left margin in a range of 0 – 304 mm.

• The change in the value is carried out in mm increments; when the next or prev

keys are held down, the change in value is carried out in cm increments.

Offs. Edge (mm)

The shifting of the measured paper from 0 through 304 mm. For the user, it would appear as if the left margin would become enlarged. This is necessary with:

• Window programs in which the left margin cannot be changed.

• Printing of large envelopes with Window s Mail Merge, when the desired printing

position cannot be set on the PC.

Font Parameter

Font

13 fonts or font sized have been built into the machine. A font selection can be made here.

Character Spacing

Increase the character spacing in dots of 0 to 90.

Character Set

National character sets with some special symbols for the applicable foreign language.

Type of Barcode

The following barcodes may be selected:

Option Barcode Option Barcode

Zip Barcode USA co39 co39-Barcode bpo4 Barcode Great Britain co93 co93-Barcode kix Barcode Netherlands c128 c128-Barcode 2/5 i 2/5 interleaved-Barcode ean EAN-Barcode Coda coda-Barcode off No Barcode

Zip ----

AUTO CHECK DIG. ------------------Æ ON/OFF

C128 2/5i coda Co39 Co93

---------Æ Small Width ------------ 1…..99 Dots

---------Æ Large Width ------------ 1…..99 Dots

---------Æ Barc. Height ------------ 1…..999 Dots

ean ---------Æ Barc. Height ------------ 1…..999 Dots

Paper Sensor

In order to process print objects with black areas, you can switch off the paper light barrier during printing. For this purpose, you must definitely set the format size under PAPER SIZE (an incorrect format size can lead to printing outside the paper area).

With a switched off paper sensor and a preset format size, the light barrier only queries at paper infeed.

Dos Mode

Linemode

This makes possible address separation, through a certain number of line breaks.

HEX to ASCII

Conversion from HEX to ASCII.

When the conversion is switched on, then the printer interprets the percent sign “%“ as an unprintable control character. Both characters following the % character will be interpreted as HEX values, e.g. %0C = Form Feed.

Auto. LF

This menu is used to determine how the printer should interpret control characters:

CR = Carriage Return LF = Line Feed FF = Form Feed The settings mean:

off: CR = CR LF = LF FF = FF on_1: CR = CR + LF LF = LF FF = FF on_2: CR = CR LF = CR + LF FF = CR + FF on_3: CR = CR + LF LF = CR + LF FF = CR + FF

6.7 Service

Test Pattern = Selection of test address 1 or 2. Hardware test

Display:= Testing the graphic display. Many different characters are shown in order to test the function of the display.

Key test:= All buttons which are pressed are confirmed by being shown in the display.

Ram Test:= All RAMs on the CPU are tested. If an error occurs, this is shown on the display.

Ram Test Cont.: = Continuous testing of the RAMs until the test is exited manually. NV Ram Test Cont.: = Continuous testing of the transient RAMs. Speed Measurement: = Shows the actual speed. Paper Sensor = To check if the paper sensor is working- Free or not free Alignment Horiz. = Printing a special test page to test the horizontal alignment.

Alignment Vertic. = Printing a special test page to test the vertical alignment.

Correction Pattern = Printout to determine the correction value in order to calibrate the car-

tridges.

Cart. Print Pattern

In several test prints for the cartridges. The contacts to the jets are shown in a grid. (See following page)

Illustration 6-2: Test Print of all cartridges

The contacts for all jets are controlled sequentially and made visible in a continuous slanting line.

Illustration 6-3: Test Print of all jets

Examples of defective printheads:

Illustration 6-4: Test print with defective jets

• a.1 = no connection at contact “K“ (with printhead H1) a.2 = no connection at contact “B“ (with printhead H3)

• b.1 = no connection at contact “10“ (with printhead H1) b.2 = no connection at contact “16“ (with printhead H3)

• c = these jets are not clean

When a grid or slanting line shows gaps (see illustration above), the contact surfaces and cable contacts of the corresponding printhead are to be cleaned, or the printhead in question is to be replaced.

Check Cartridge = Display of Pen ID, missing jets, as well as optimization of all cartridges.

LED / Beeper

Upon activation of this function 1: All LED’s are going out 2: The green LED is flashing for ca. 2 seconds and the display shows the function of

this LED. 3: The LEDs are flashing each in turn for ca. 2 seconds and are described on the

display. 4: At last, the beeper makes the beep even for 2 seconds.

Configuration Info

All device-specific data is displayed.

Firmware SerNr: Page Cnt RAM Hardware DC: (5V)

Printing Setting Dump

Printout of the 10 setting configurations; 9 sheets are required.

Printing Input Dump

With this function, the entire reception buffer is printed with PC8 symbols. The entire printout requires approximately 180 sheets. Prior to the dump print,

switch the machine off and on again. Send the print job, and then start the dump

print. The required data is now at the front of the buffer. Stop the procedure using the end key.

Print Character Set Printout of the character set.

6.8 Language

The displayed text can be shown in different languages: English, German, French, Italian and Spanish.

6.9 Setting

An individual configuration can be created for each of the different applications. Configuration No. “0“ is for the factory setting; no changes can be made here. The configurations “No 1 through No 9 “can be individually set. When exiting the programming mode, the changes carried out in the selected setting

number are saved. Individual parameters can be L

ocked. Locked parameters are indicated by an “L“ un-

der the menu field.

(When parameters are L

ocal Locked, incompatibility with software applications can occur. Example: When the left margin is Locked, but the software application carries out absolute horizontal positioning. Other conflicts are also

possible).

• After switching off the machine, the set configurations are main tained.

• With a factory initialization (Quick key is held down when switching on the

machine), all configuration settings are set to factory settings.

6.9.1 Example of an Application in the Programming Mode

Suppose you would like to set a configuration, changing the vertical line spacing from 6 lines / inch to 8 lines / inch.

Switch the machine on.

Programming Mode

Press the "Offline" button.

Activate desired menu field

Change with the "Home" key in the main men u. Press the "Arrow Down" key, select the menu "Job Parameter" and confirm with "Arrow Right" In this submenu, you will find the menu "Font". Confirm it with "OK" and you get other submenus. With "Arrow Down" or "Arrow Up" move to the desired menu field i.e. "Line spacing" and confirm it with "OK".

With the "Arrow down" or "Arrow Up" key, you are able to set the parameter to "8".

Press the "OK" key. The changed value is saved in the configuration under the selected "Setting No", and the machine is again in offline mode

or press the "Online" key. The machine is again in online mode, so that the print job

can be resumed immediately.

6.9.2 Initialization of the Machine

Without loss of configuration

In order to access the factory configuration, select in programming mode and in menu field "Setting" the option "No 0". When the "ENTER" key is pressed, the programming mode is ended. "Set 0U" may appear on the display. The set configuration is maintained under your corresponding setting number (compare with menu item "Setting").

With loss of configuration

In order to restore all changed values and configurations, switch off the machine. When restarting the machine, press and hold down the "Quick" key. The following appears on the display:

PRINTER 830/930 PPC Default Reset

The machine now has the factory settings, and all configurations are those of the factory. "Set 1U" may be displayed.

7 Troubleshooting

7.1 The Meaning of Some of the Display Notes

• ??? blinks

Data/Addresses were transmitted, but there is no print object.

• NoD blinks.

The last data/addresses are incomplete (FormFeed is missing)

• Wait blinks.

Printing has halted, because the control character EOT was sent. Printing can be resumed with the start key.

• Off blinks.

The printing is stopped for a few seconds, because a pause is being set via sequences. Printing starts when the set time has elapsed.

7.2 Error Messages

Error Messages Cause Remedy

NO PAPER !!

No paper Insert paper

PAPER JAM OR WRONG PAPER LENGTH!

Paper jam Check paper width

NO INK !! CHANGE CARTRIDGE

The cartridge is empty.

Insert a new cartridge and reset the counter.

CHECKSUM ERROR! MAKE DEFAULT RESET

Error in the buffered RAM

Factory setting (PROG key)

CHECKSUM ERROR! MAKE COUNTER RESET

Error in the buffered RAM

Default factory setting (ONLY for technicians)

CHECKSUM ERROR! TESTMACRO RESET

Error in the buffered RAM

Factory setting (PROG key)

CHECKSUM ERROR! SETTING RESET

Error in the buffered RAM

Factory setting (PROG key)

CHECKSUM ERROR! RESET PENVALUES

Error in the buffered RAM

Factory setting (PROG key)

TEST MACRO TOO LONG

The user-defined test address is too long

Be aware of the maximum length.

BUFFER OVERFLOW !!

Overflow of reception memory.

Check connection to the PC.

RAM ERROR !! VERIFY RAM

RAM error on the CPU board

Replace the CPU board.

UNPRINTED ADDESSES! FINISH THE JOB

Address is not completely printed.

Make no changes in the programming mode while a print job is in progress!

PROGRAM ERROR MAKE DEFAULT RESET

Error in the program flow.

Factory initialization - reload firmware

UART TIMEOUT RESET THE PRINTER!

Error in the UART chip or FET transistor

Replace the CPU board Switch off printer

DISPLAY TIMEOUT RESET THE PRINTER!

Error with display controls.

Check cable connection Replace display unit

ERROR FPGA Ready CALL SERVICE

Error FPGA-IC Replace the board

CHECK CARTR. START TO CONTINUE

Cartridge is not inserted Insert missing cartridge(s)

PRINTING ERROR REPEAT LAST ADDRESSES

Severe error

Reduce Pap. Speed! U# START to continue!

Transport speed too high for the printing unit #

Reduce speed or data vol. Update Flexmail or mailing

software

Feed Motor Jammed! START to Continue

Error with motor control Remove paper jam

Feed Motor Controller Fault! Call Service

Fault initializing motor-IC Replace board

Error Messages Cause Remedy

ERROR PEN BOARD# U# CALL SERVICE

Error of the HP PEN board# #=1,2,3

Check plug connection Replace PEN board

RAM ERROR CALL SERVICE

CPU board with small RAM memory

Replace CPU board.

PRINTER ERROR WRONG BOARD/FIRMWARE

Install correct board and firmware

CPU-HW-ERROR # RESET THE PRINTER!

Severe CPU error

Reload firmware; check the checksums!

ERROR CARTRIDGE CHECK CONNECTION

Cartridge error or TSR is wrong

Check plug connection Replace cartridge

FONT ERROR LOAD FLASH FONTS!

Error in flash PROM. Reload fonts

PAP. LEN TOO SMALL MIN. VALUE:

Paper too short Observe minimum length

ERROR PAPER SENSOR CHECK THE SENSOR

Paper light barrier

Font Loading ERROR: TIMEOUT