Harman Becker Automotive Systems 9091 User Manual
Telephone
is displayed as soon as the message memory is full. The symbol disappears once you delete
at least one message.
433
Switching on and changing telephony
operating modes
Overview
COMAND Online starts the telephony mode
depending on whether:
R
a telephone module with Bluetooth® (SAP
profile) is inserted into the fittings or not
R
a mobile phone bracket is inserted or not
Depending
on which mobile phone bracket
inserted, COMAND Online starts telephony
via the Bluetooth® interface.
If neither a telephone module with Bluetooth® (SAP profile) nor a mobile phone
bracket is inserted, COMAND Online immediately starts the telephony over the Bluetooth® interface.
Activating with inserted telephone
module with Bluetooth® (SAP profile)
If a telephone module with Bluetooth® (SAP
profile) is inserted, COMAND Online starts
the SAP telephony.
i
If no telephone module with Bluetooth
®
(SAP profile) is inserted, COMAND Online
checks whether a mobile phone bracket is
inserted and, if so, which type.
i
Before using your telephone module with
Bluetooth® (SAP profile) for the first time,
you need to set it up so that it will be recognised by COMAND Online; see the separate operating instructions of the dataenabled telephone module with Bluetooth® (SAP profile).
If no mobile phone is connected to the dataenabled telephone module with Bluetooth
(SAP profile), the
Ready for Bluetooth
®
telephony... message appears. Approx-
imately two minutes after switching on
COMAND Online, a prompt will appear asking
whether you wish to switch to Bluetooth®
ephony.
If you confirm by selecting Yes, the Ready
for Bluetooth telephony... message
will appear. COMAND Online will search for
the two mobile phones last connected via the
Bluetooth® interface. If one of the two mobile
phones is found, the telephone basic menu
for Bluetooth® telephony appears
(Y page 432). If neither of the mobile phones
is
is found, the Ready for Bluetooth tel‐
ephony... message remains in the display.
You can now connect your mobile phone
(Y page 426).
If you choose No, the Ready for SAP tel‐
ephony... message reappears.
Activating without a telephone module
with Bluetooth® (SAP profile)
Bluetooth® telephony is started
COMAND Online starts telephony via the
Bluetooth®
interface
and
searches
two mobile phones to have been connected
via the Bluetooth® interface. If one of the two
mobile phones is found, the telephone basic
menu for Bluetooth® telephony appears
(Y page 432). If neither of the mobile phones
is found, the Ready for Bluetooth tel‐
ephony... message remains in the display.
You now have to connect your mobile phone
(Y page 426).
i
If you do not connect another mobile
phone via the phone list, the Bluetooth
connection with the mobile phone remains
active until the next time COMAND Online
is switched off. While the Bluetooth® connection is active, only the Bluetooth® interface functions are available to you.
for
the
tel-
COMAND Online
last
®
Z
434
Telephone
Switching between modes of telephony
If your vehicle is equipped with an optional
data-enabled telephone module with Bluetooth® (SAP profile), you can switch the telephony mode.
You can change the mode of
telephony in the
Bluetooth® phone list by selecting either a
Bluetooth® telephone or an SAP telephone.
X
Call up the phone list (Y page 426).
X
To select the mobile phone with the controller: turn and press the controller.
i
SAP
telephony: mobile phones which are
connected to an optional data-enabled
telephone module with Bluetooth® (SAP
profile) are shown in the telephone list
under the title
Telephones of the SAP
module. By selecting an SAP telephone,
you change to SAP telephony.
COMAND Online
Reception and transmission volume
Once the mobile phone has been
authorised,
you can optimise the transmission and reception volume settings. To find out about the
best possible settings for your mobile phone,
contact a Mercedes-Benz Service Centre or
visit http://www.mercedes-benz.com/
connect.
X
To select Connect device: turn the controller and press to confirm.
The telephone list appears.
X
To select an authorised mobile phone from
the list: turn the controller.
X
To select the list symbol to the right of the
entry: slide VY the controller and
press to
confirm.
X
To select Reception volume or Trans‐
mission volume: turn the controller and
press to confirm.
X
To select a volume setting: turn the controller.
X
To close the setting scale: press or slide
XVY the controller.
i
Incorrect
settings may have an impact on
the quality of calls.
Telephone operation
Incoming calls
Accepting a call
X
To call up the telephone basic menu: press
the % button one or more times.
X
To switch to the menu bar: slide VÆ the
controller.
X
To select Accept: press the controller.
or
X
Press the 6 button on COMAND Online
or on the multifunction steering wheel.
i
You can
also accept the call
by voice command using LINGUATRONIC (see the separate operating instructions).
Once you have accepted the call, you can use
hands-free mode.
The call volume can be adjusted
(Y page 369).
Telephone
435
Other functions during a call (Y page 436).
If the phone number of the caller is transferred, it appears in the display.
If there is an entry for
the caller in the phone
book, you will also see the name.
If the phone number is not transferred,
Unknown appears in the display.
i
You can also accept a call as described
above when another main function is
switched on in COMAND. Once you have
accepted the call, the display switches to
telephone mode. After the call is finished,
you see the display of the previous main
function again.
The display does not switch to the telephone display if you:
R
press the % button beside it and then
R
accept the call using the 6 button on
the multifunction steering wheel
Rejecting a call
X
To select Reject: turn the controller and
press to confirm.
or
X
Press the ~
button on COMAND Online
or on the multifunction steering wheel.
Making a call
Using the number keypad
X
Call up the telephone basic menu
(Y page 432).
X
Enter the digits using the number keypad.
X
To connect the call: press the 6 but-
ton on COMAND Online or on the multifunction steering wheel.
i
As soon as one of the
numbers is touched,
the corresponding button is highlighted in
the display. This means you can keep your
eyes on the screen at all times.
Using the telephone basic menu
X
Call up the telephone basic menu
(Y page 432).
X
To select all numbers one after the other:
turn and press the controller each time.
Dialling a number:
X
To select ° from the character list: turn
the controller and press to confirm.
or
X
Press the 6 button on COMAND Online
or on the multifunction steering wheel.
Redialling
X
Call up the telephone basic menu
(Y
page 432).
X
To select ° from the character list: turn
the controller and press to confirm.
or
X
If the telephone basic menu is displayed,
press the 6 button on COMAND
Online.
The list of dialled numbers appears. The
most recently dialled number is at the top.
X
To select a call: turn the controller.
X
To make a call: press the controller.
For redialling using the multifunction steering
wheel, see the separate vehicle Owner's
Man-
ual.
Using the call list or COMAND phone book
X
Open a call list and select an entry
(Y page 443).
or
X
Call up the COMAND phone book and
select an entry (Y page 440).
X
To make a call: press the controller or the
6 button.
Select and place a call using the multifunction
steering wheel, see the separate vehicle
Own-
er's Manual.
COMAND Online
Z
436
Telephone
Using speed dial presets to make a call
The speed dial list contains stored entries
from the phone book (Y page 445).
Option 1:
X
Press one of the number keys for longer
than two seconds.
The telephone basic menu displays the
selected entry. This initiates dialling.
Option 2:
X
Call up the telephone basic menu
(Y page 432).
X
To switch to the menu bar: slide VÆ the
controller.
X
To select Call lists: turn the controller
and press to confirm.
A menu appears.
X
To select Speed dial preset list: turn
the controller and press to confirm.
COMAND Online
The speed dial list appears.
X
To select the preset: turn the controller and
press.
The telephone basic menu displays the
selected entry. This initiates dialling.
Functions available during a call
Overview
Telephone operation with a single call
:
Person you are calling
;
Icon for active telephone connection
=
To end the call
?
To switch the hands-free microphone off/
on (Y page 436)
A
To send DTMF tones (not possible with all
mobile phones)
B
Send call to the rear
Switching the hands-free microphone
(Y page 436)
on/
off
This function is also available during
an active
phone call.
X
Call up the telephone basic menu
(Y page 432).
Switching off:
X
To switch to the menu bar: slide VÆ the
controller.
X
To select Mike off: turn the controller and
press to confirm.
If the microphone is switched off, the display shows the Q
icon, and the The
microphone is off message appears for
a short period.
Switching on:
X
To select Mike on: turn the controller and
press to confirm.
The Q symbol disappears. You will briefly
the The microphone is on message.
see
Sending DTMF tones
This function is not supported by all mobile
phones.
Answering
machines or other devices can
controlled by DTMF tones, e.g. for remote
query functions.
X
If you would like to listen to the messages
on your answering machine, for example,
select the corresponding number.
Transmitting individual characters:
X
Once a connection has been established to
the answer phone, select the desired
char-
be
Telephone
437
acters in the character bar: turning and
pressing the controller each time.
or
X
Press the corresponding key on the
COMAND Online number keypad.
Every character selected will be transmitted immediately.
Transmitting a phone book entry as a DTMF
character string:
X
To select Name: turn the controller and
press to confirm.
X
To select the required phonebook entry:
turn the controller and press to confirm.
The entry is sent as a DTMF character
string.
Changing back to the call display:
X
To select Back: turn the controller and
press to confirm.
i
DTMF tones can also be transmitted
using
LINGUATRONIC; see the separate operating instructions.
Transferring a call to the rear compartment and back again
You can transfer a call to the telephone connected to the rear unit.
X
To switch to the menu bar: slide VÆ the
controller.
X
To select Send call to rear: turn and
press the controller.
The rear-compartment telephone (handset ) rings. In the bottom menu bar, the
Call to front entry is now visible.
Retrieving the call:
X
To select Call to front: turn and press
the controller.
Calls with several participants
Rejecting or accepting a waiting call
The mobile phone network provider must
support and activate the call-waiting function.
Depending on the mobile phone used, the
system behaviour differs when accepting a
call.
If you have a call in progress and receive
another call, a new window appears in the
display. You also hear a tone. You can accept
or reject the call.
Rejecting:
X
To select Reject: turn the controller and
press to confirm.
or
X
Press the ~ button on COMAND Online
or on the multifunction steering wheel.
Accepting:
X
To select Accept
: turn the controller and
press to confirm.
or
X
Press the 6
button
COMAND
on
Online
or on the multifunction steering wheel.
The system behaviour after accepting the
call
incoming
R
The mobile phone supports the call waiting
depends on your mobile
phone.
function (via Bluetooth®) when:
the previously active call is held. You can
then switch back and forth between both
calls (call waiting) (Y page 438).
R
The mobile phone does not support the call
waiting function (via Bluetooth®) when:
the previously active call is ended.
This is also the case if you accept the waiting call using LINGUATRONIC (see the separate operating instructions).
Valid in both cases: if you accept the waiting
call using the mobile phone, the active call is
put on hold. You then have two calls. The call
you have just accepted is active.
The COMAND display changes. If you continue to operate functions on the mobile
phone, the COMAND Online display may differ from that of the mobile phone.
COMAND Online
Z
438
Telephone
Making a second call
If the following requirements are met,
make another call while on the phone with
someone else:
R
the mobile network must permit this function.
R
the mobile phone must allow you to make
a second call via Bluetooth®.
R
the corresponding setting must be activated on the mobile phone.
If your mobile phone allows you to make a
second call via Bluetooth®, you can make
another while on the phone with someone
else. This action puts the previous call on
hold. The function is available.
COMAND Online
X
To select symbol :: turn the controller and
press to confirm.
or
X
Press the 6
X
Enter the phone number:
R
manually (Y
R
using the phone book (Y page 440)
R
using the call lists (Y page 443)
R
using speed dial (Y
button on COMAND Online.
page 435)
page 436)
you can
X
To select the telephone symbol (2): turn the
controller and press to confirm.
or
X
Press the 6 button on COMAND Online
or on the multifunction steering wheel.
The previous call on hold is activated.
Ending the active call:
X
Select ¢ in the telephone basic menu:
turn the controller and press to confirm.
or
X
the ~ button on COMAND Online
Press
or on the multifunction steering wheel.
The call on hold is active.
Conference calls
You can interconnect calls (active and on
hold) on COMAND Online. This permits several parties to hear one another and speak
with one another.
X
Make a second call (Y page 438).
X
To switch to the menu bar: slide V
Æ the
controller.
X
To select Conference: turn and press the
controller.
The new participant is included in the conference call.
Transferring a call
From the hands-free system to the mobile
phone
If you want to continue a call in private mode,
you will need to perform the necessary steps
on the mobile phone (see the mobile phone
operating instructions).
Call waiting
You can switch back and forth between calls
with this function. The function is available if
your mobile phone supports the toggling
function (via Bluetooth®).
You
can use the function if
you are answering
a second call or making a second call. Both
discussions are marked with 1 or 2. The active
call is highlighted.
From the mobile phone to the hands-free
system
If you want to continue a call using COMAND
Online, you have to carry out the necessary
steps on the mobile phone (see the mobile
phone operating instructions).
Telephone
439
Using the phone book
Introduction
The phone book displays the names and
phone numbers of all address book entries
saved in the COMAND address book. If an
address book entry does not have a telephone number, it does not appear in the
phone book.
In addition, MB Contact is listed as the first
entry. This allows you to place a call to the
Mercedes-Benz Service hotline
(Y page 459).
The phone book of the mobile
phone is automatically downloaded to COMAND Online
after connection.
In the telephone book, you can:
R
save phone numbers (Y page 441)
R
search for entries (Y page 440)
R
delete entries (Y page 441)
R
import contacts (Y page 456)
R
delete contacts (Y page 458)
R
receive vCards (Y page 457)
i
The stored phone book and the vCards
remain in COMAND Online even if you use
COMAND Online with another mobile
phone. The entries can be viewed without
a mobile phone. For this reason, you should
delete any phone book entries before handing over or selling the vehicle.
Calling up the phone book
Opening the phone book
X
To call up the telephone basic menu: press
the % button one or more times.
X
To select Name from the telephone basic
menu:
turn
controller
the
and
press
to confirm.
If the phone book contains entries, they will
be displayed in alphabetical order. The
character bar at the bottom of the display
is active.
The character bar is used for fast selection
of an entry.
Enter the character using the character bar
(Y page 369).
i
You can also call up the telephone book
with the multifunction steering wheel, see
the separate vehicle Owner's Manual.
Closing the phone book
X
To select & from the character bar: turn
the controller and press to confirm.
or
X
Press the % button.
Using the multifunction steering wheel
X
Use the = or ; button to select the
Tel menu.
X
Use 9, : or 9 to call up
the phone
book.
Symbol overview
Sym-
Explanation
bol
Æ
Address book entry that has been
entered or changed via COMAND
Online
Imported contact that has been
\
saved in the phone or address
Address book entry with voice tag
book
These entries have also been
assigned a voice tag. Voice tags
available in vehicles with LINGUATRONIC (see the separate operating instructions).
COMAND Online
are
Z
440
Telephone
Sym-
Explanation
bol
Ã
Contact imported from a mobile
phone that supports PBAP or
imported from a convenience
phone
¯
Entry which has been imported
from the SD memory card or USB
device
®
Entry imported via the Bluetooth
interface
Searching for a phone book entry
Searching with the character bar
You determine the first letter of
the entry you
are looking for with the first character you
COMAND Online
enter.
X
To select characters: turn the controller
and press to confirm.
The first entry in the list
that starts with the
letter selected is highlighted. If there are
similar entries, the next different character
is shown. For example, with entries such as
Christel and Christine, the beginnings
of the names are similar. In this case, you
will be offered a choice between E and I.
X
Select the characters of the entry you are
searching
for one by one, pressing
firming with the controller each time.
When the selection is clear,
COMAND Online switches automatically to
the selection list.
X
To complete the search: slide VZ the controller repeatedly or press and hold until the
character bar disappears.
The selection list appears.
Information about character entry
(Y page 369)
®
and con-
Searching with the number keypad
determine
You
the
first
letter
of
the entry you
are looking for with the first character you
enter.
X
Press the corresponding number keys in
rapid succession.
More information on entering characters
using the number keypad (direct entry)
(Y page 371).
Directly from the list
You can switch to the list at any time during
character entry.
X
Slide VZ the controller repeatedly or press
and hold until the character
bar disappears.
or
X
To select ¬: turn the controller and
press to confirm.
X
Select an entry: turn and press the controller.
The G symbol indicates that an entry contains more than one phone number.
X
To select a telephone book entry with the
symbol: turn the controller and
G
press to
confirm.
The sub-entries appear. The G symbol
changes to I.
X
To select a sub-entry: turn the controller
and press to confirm.
Telephone
441
Returning to the telephone book with character bar:
X
To select & from the list: turn the controller and press to confirm.
or
X
Press the % button.
Using the multifunction steering wheel
X
Dial a number from the telephone book; see
the separate vehicle Owner's Manual.
Displaying the details of an entry
X
To select an entry from the selection list:
turn the controller.
X
To select the list symbol to the right of the
entry: slide VY the controller and
press to
confirm.
X
To select Details:
turn
and
press
the
controller.
The detailed display appears.
Closing the detailed display:
X
Slide XVY
the controller until the entry is
highlighted once again.
or
X
Press the % button.
Deleting an entry from the phone book
If the entry contains only phone numbers, it
is deleted from the phone book and address
book.
If it contains additional data, such as a navigable destination, the entry is deleted in the
phone book. However, the entry is
retained in
the address book.
X
To select an entry from the selection list:
turn the controller and press to confirm.
X
To select the list symbol to the right of the
entry: slide VY the controller and press to
confirm.
X
To select Delete: turn the controller and
press to confirm.
A prompt appears asking whether the
entry
should be deleted.
X
To select Yes or No: turn or press the controller.
If you select Yes, the entry is deleted in
accordance with the rules described above.
you select No, the process will be cancel-
If
led.
Creating a new entry in the phone book
X
Slide ZV the controller repeatedly in the
phone book until the selection list
X
To select the list symbol to the right of the
appears.
selection list: slide VY the controller and
press to confirm.
X
To select New entry: turn the controller
and press to confirm.
X
To select a category for the number, e.g.
Home:
turn
controller
the
and
press
to con-
firm.
X
To select a phone category, e.g. Mobile:
turn the controller and press to confirm.
i
you have marked a number
If
as preferred,
it will be highlighted in the list.
X
To select Preferred: turn the controller
and press to confirm.
X
To select Continue:
turn
controller
the
and
press to confirm.
The input menu with data fields appears.
COMAND Online
Z
Telephone
442
:
Selected data field with cursor
;
Character bar
X
Entering characters (Y page 369)
Saving the entry:
X
To select ¬ from the character list: turn
the controller and press to confirm.
entry is created in the phone book and
The
in the address book.
COMAND Online
Adding to a phone book entry
You can add telephone numbers to an existing phone book entry.
X
To select an entry from the selection list:
turn the controller and press to confirm.
X
To select the list symbol to the right of the
entry: slide VY the controller and
confirm.
X
To select Add number: turn the controller
and press to confirm.
X
To select a category for the number, e.g.
Home: turn the controller and press
firm.
X
To select a phone category, e.g. Mobile:
turn the controller and press to confirm.
i
you have marked a number
If
it will be highlighted in the list.
X
To select Preferred: turn and press the
controller.
X
To select Continue:
turn
the
press to confirm.
Online
COMAND
stores the data if there are
fewer than five numbers assigned to the
press to
to con-
as preferred,
controller
entry you are searching for in the selected
number category.
If five numbers are stored for the entry in
the selected number category, a prompt
will appear. You can then choose whether
to overwrite one of the existing numbers.
X
To select Yes or No: turn or press the controller.
If you select Yes, a selection
containing the five existing numbers.
If you select No, the process will be cancel-
led.
X
To select the number to be overwritten:
turn the controller and press to confirm.
An input menu appears. The data field for
entering the new phone number is highlighted.
X
Enter characters (Y page 369).
X
Save the entry (Y page 370).
Using call lists
Introduction
While the telephone is being used,
COMAND Online stores individual lists for
both incoming and outgoing calls (including
missed calls). Call lists are not available
unless a mobile phone is connected to
COMAND Online.
COMAND Online supports the PBAP Bluetooth® profile. The system behaviour differs
as follows:
R
Bluetooth® telephone with PBAP Bluetooth® profile:
The call lists are downloaded automatically
from the mobile phone by
COMAND Online as soon as the mobile
COMAND Online.
and
phone is connected to
R
Bluetooth® telephone without PBAP Bluetooth® profile:
The call lists are created and displayed by
COMAND Online.
list will appear
i
For Bluetooth® telephones without the
PBAP Bluetooth® profile, the call lists in
COMAND
Online
are
not
synchronised
those on your mobile phone. These calls
may or may not be listed on your mobile
phone, depending on the model.
i
no mobile phone is connected, then the
If
Call lists menu item is greyed out and
cannot be selected. If you connect a mobile
phone other than the previous one to
COMAND Online the previously available
call lists will be deleted automatically. The
call lists are still available on the mobile
phone itself.
i
You will only be able to select the respective menu items once calls have been
received or dialled from COMAND Online.
Displaying missed calls in the COMAND
display is not supported by all mobile
phones.
Opening the call list and selecting an
entry
X
To call up the telephone basic menu: press
the % button one or more times.
X
To switch to the menu bar: slide VÆ the
controller.
X
To select Call lists: turn and press the
controller.
A menu appears.
with
Example: list of selected phone numbers
:
Date/time (if available), symbols (if
assigned) and telephone number of the
entry highlighted
;
To call up options
=
To close the list
X
To select Entered or Selected: turn the
controller and press to confirm.
The corresponding list appears.
i
can also call up the
You
by pressing the 6 button when the telephone basic menu is shown. In this case,
the list will only show phone numbers.
X
To select an entry: turn the controller.
X
To dial a phone number: press the controller.
X
To select & to the left of the list: slide
XV the controller and press to confirm.
or
X
Press the % button.
The list is closed.
Telephone
list of dialled calls
443
COMAND Online
Displaying details from a list entry
COMAND Online can also show a shortened
list entry in full.
X
To select a list entry: turn the controller.
X
To select the list symbol to the right of the
entry:
slide VY the
controller
and
press to
confirm.
Z
Telephone
444
X
To select Details: turn the controller and
press to confirm.
The detailed display appears.
X
To go back to the list: slide XVY the controller repeatedly until the list is highlighted.
Storing a phone number
New address book entry
For incoming calls from a person who is not
in the address book, COMAND Online displays the phone number in the call list. You
can save this entry.
X
Open a call list and select an entry
(Y page 443).
X
To select the list symbol to the right of the
entry: slide VY the controller and
confirm.
COMAND Online
X
To select Save: turn the controller and
press to confirm.
X
Select New
X
To select a category for the number, e.g.
Home:
entry and press W to confirm.
turn the controller and press
firm.
X
To select a phone category, e.g. Home: turn
the controller and press to confirm.
An input menu with data fields is shown.
The data field for the telephone number is
filled in automatically.
Number category Display (phone
book and address
book)
Not classified
Home
Work
No symbol
¸
·
press to
to con-
Phone category Display (phone
book and address
book)
Not classified
Landline
Mobile
Car
:
Data field with cursor
;
Telephone number and symbol for the
;
¬
Ï
´
phone category are automatically entered
=
Character bar
Adding information to an address book
entry
For incoming calls from a person who is not
in the address book, COMAND Online displays the phone number in the call list. You
can save this entry.
X
Open a call list and select an entry
page 443).
(Y
X
To select the list symbol to the right of the
entry: slide VY the controller and
press to
confirm.
X
To select Save: turn the controller and
press to confirm.
i
Save is shown in grey if the selected list
entry has already been saved.
X
To select Add number: turn and press the
controller.
Telephone
445
X
To select a category for the number, e.g.
Home: turn the controller and press
to con-
firm.
X
Select a phone category, e.g. Home,
turn the
controller and press to confirm.
X
To select Save: turn the controller and
press to confirm.
The search menu for address book entries
appears.
X
Search for the required entry
(Y
page 440).
X
Press the controller when you have finished
searching.
COMAND Online stores the data if
there are
fewer than five numbers assigned to the
entry you are searching for in the selected
number category.
You will see a message to this effect.
If five numbers are stored for the entry you
are searching for, a prompt will appear asking whether you wish to overwrite one of
the existing numbers.
X
To select Yes or No: turn the controller
and
press to confirm.
If you select Yes, a selection list with the
five existing numbers is displayed.
If you select No, the process will be cancel-
led.
X
To select the number to be overwritten
from the list: turn the controller and press
to confirm.
COMAND Online overwrites the selected
number with the new data.
Deleting call lists
If you are using a Bluetooth® phone that does
not support the PBAP Bluetooth® profile, the
call lists are generated and managed by
COMAND Online. You can delete these call
lists in COMAND Online.
If you download call lists from a Bluetooth
phone that supports the PBAP Bluetooth
®
®
profile, you cannot delete them from
COMAND Online.
X
To switch to
the menu bar in the telephone
basic menu: slide V¬ the controller.
X
To select Call lists: turn and press the
controller.
X
To select Delete call lists: turn the
controller and press to confirm.
A prompt appears asking whether you
wish
to delete all call lists.
X
To select Yes or No: turn the controller
and
press to confirm.
If you select Yes, the call lists are deleted.
If you select No, the process will be cancel-
led.
i
If you delete these call lists from the
mobile phone (see the separate mobile
phone operating instructions),
COMAND Online updates the call list display the next time it connects.
Using the speed dial list
Storing an entry
Speed dial menu
You can assign ten speed dial
presets (0 to 9)
in the speed dial list. There are two options
available for this purpose.
Option 1:
X
Search for a phone book entry in the phone
book (Y page 440).
X
If an entry has several phone numbers,
select the desired number by turning the
controller.
COMAND Online
Z
Telephone
446
X
To select the list symbol to the right of the
entry: slide VY the controller and
confirm.
A menu appears.
X
To select Speed dial preset: turn and
press the controller.
A menu appears.
X
To select Assign speed dial preset:
turn and press the controller.
COMAND Online
The speed dial list appears. The selected
phone book entry appears at the top. The
next free speed dial preset is highlighted.
X
To select speed dial preset: turn controller
and press to confirm.
The phone book entry is saved
dial preset.
Option 2
X
Call up the telephone basic menu
(Y page 432)
X
To switch to the menu bar: slide VÆ the
controller.
X
To select Call lists: turn and press the
controller.
X
To select Speed dial preset list: turn
the controller and press to confirm.
The speed dial list appears.
X
To select the list symbol to the right of the
slide VY the controller and
entry:
confirm.
X
To select Assign speed dial preset:
turn the controller and press to confirm.
The speed dial list appears. The selected
phone book entry appears at the top. The
next free speed dial preset is highlighted.
press to
in the speed
press to
X
To select speed dial preset: turn controller
and press to confirm.
The phone book entry is saved
in the speed
dial preset.
Using speed dial presets to make a call
The speed dial list contains stored phone
book entries (Y page 445).
Option 1:
X
Press one of the number keys for longer
than two seconds.
The telephone basic menu displays the
selected entry. This initiates dialling.
Option 2:
X
Call up the telephone basic menu
(Y page 432).
X
To switch to the menu bar: slide VÆ the
controller.
X
To select Call lists: turn and press the
controller.
X
To select Speed dial preset list: turn
and press the controller.
The speed dial list appears.
X
To select the preset: turn the controller and
press. Press W to confirm.
The telephone basic menu displays the
selected entry. This initiates dialling.
Telephone
447
Deleting a speed dial preset
Deleting a speed dial preset:
X
To select Delete a speed dial preset
in the speed dial menu: turn the controller
and press to confirm.
The speed dial preset is deleted.
Deleting all speed dial presets:
X
To select Delete all speed dial pre‐
in the speed dial menu:
sets
turn controller
and press to confirm.
You will be asked if you would like to continue.
X
To select Yes
or No: turn
and
press
the con-
troller.
If you select Yes, all speed dial presets will
be deleted from the speed dial list.
If you select No, the process will be cancel-
led.
Messages (text and e-mail)
Information and requirements
The following conditions must be met in order
to use the message functions (text
messages
and e-mails):
R
For text messages and e-mails:
The Bluetooth® mobile phone supports the
MAP Bluetooth® profile (Message Access
Profile).
R
For e-mails:
-
The Bluetooth® mobile phone (smartphone) supports the e-mail function.
-
An e-mail account is set up on the mobile
phone (see the mobile phone operating
instructions).
When the mobile phone is connected, the 150
most recent text messages and e-mails that
are currently stored on the mobile phone are
loaded into the COMAND Online message
inbox. 100 e-mails and 100 text messages are
displayed.
If the above conditions are met, new incoming
messages appear in the COMAND Online
message inbox. In addition, a tone sounds
and the / icon appears. The symbol disappears once you have read the message.
The ú
mail
symbol
displayed
is
the mes-
if
sage memory is full. The symbol disappears
once you delete at least one message.
i
For more information about suitable
mobile phones and mobile phone brackets,
contact your Mercedes-Benz Service
Centre or visit http:// www.mercedes-
benz.com/connect.
Settings for receiving messages
Calling up the settings menu for messages
X
To call up the telephone basic menu: press
the % button once or repeatedly.
X
To switch to the menu bar: slide V¬ the
controller.
X
To select 0: turn and press the controller.
The message menu appears.
X
Select Settings
Select Text
and confirm.
message and the addresses
the e-mail account of the connected mobile
phone are displayed.
i
If text message reception is activated, a
tick is displayed next to Text message.
Before you can use the e-mail function on
COMAND Online, you must first set
up one
or more e-mail accounts on your mobile
phone (smartphone), see the mobile phone
COMAND Online
of
Z
448
Telephone
operating instructions. Only then are you
able to select the account you wish to use
in COMAND Online.
Setting text message reception
X
Call up the settings menu for messages.
X
To select Text message: turn and press
the controller.
A menu appears.
You have the following options:
R
All messages
All messages are downloaded automatically.
R
New messages
Only new messages received by the
are downloaded automatically.
R
Off
Text message reception is deactivated.
COMAND Online
X
To select the required option: turn and
press the controller.
Setting e-mail reception
Deactivating the e-mail function:
X
Call up the settings menu for messages.
X
To select E-mail off: turn and press the
controller.
E-mail reception is deactivated.
Selecting and setting the e-mail account:
X
To select the e-mail account: turn and press
the controller.
A menu appears.
X
To select Automatic download: turn and
press the controller.
You have the following options:
R
All messages
All messages are downloaded automatically.
R
New messages
new messages received by the
Only
are downloaded automatically.
R
Off
E-mail reception is deactivated.
phone
phone
Entering your own e-mail address:
X
To select My e-mail address: turn and
press the controller.
The input menu for entering your own email address is displayed. If your address
is in the address book, the input line is
already filled in with the address.
Displaying messages
New messages
New messages are indicated by an audible
signal and by 0 in the status bar.
X
To call up the telephone basic menu: press
the % button once or repeatedly.
X
To switch to the menu bar: slide V¬ the
controller.
X
To select 0: turn and press the controller.
will see a carousel view with the unread
You
messages.
X
To select the message: turn and press the
controller.
The message text is displayed.
X
To close the message text: press the
% button.
The message disappears from the carousel
view.
Calling up the messages folder
X
To call up the telephone basic menu: press
the % button once or repeatedly.
X
To switch to the menu bar: slide V¬ the
controller.
X
To select 0: turn and press the controller.
The message menu appears.
X
To switch to the menu bar: slide V¬
controller.
X
To select Folder: turn and press the controller.
X
To select the required folder under the title
SMS or E-mail, : turn and press the con-
troller.
The selected folder is displayed.
i The following folders can be selected:
R
Inbox
folder contains all the incoming
The
sages
R
Outbox
R
Drafts
Folders cannot be selected if they are
empty.
Reading messages
X
Call up the messages folder (Y page 448).
X
To select the message from the list: turn
and press the controller.
The message appears.
X
To scroll through the display or select
phone numbers in the text: turn the
COMAND controller.
The display scrolls up or down line by line,
or skips to the next or previous telephone
number and automatically highlights it.
X
To return to the list: press %.
Read-aloud function for messages
Settings for the read-aloud function:
R
Language
R
Speed (Y
X
To start the read-aloud function: press the
(Y page 379)
page 376)
controller when the message is displayed.
X
To select
Read aloud
: turn and press the
controller.
COMAND Online reads out the message.
the
X
To cancel the read-aloud function: press
the 8 button.
or
X
Press the controller, select Cancel read-
aloud function and press the controller
again.
Displaying details and phone numbers
COMAND Online can also show a shortened
sender display in full.
X
mes-
Call up the messages folder (Y page 448).
X
To select the message: turn the controller.
X
To select the list symbol on the right-hand
side next to the message: slide VY and
press the controller.
X
To select Details:
turn and press the controller.
The detailed display appears.
X
close the detailed display: slide XVY the
To
controller.
X
To return to the telephone basic menu:
press the % button.
Telephone
449
COMAND Online
Z
450
Telephone
Writing messages
New message
COMAND Online
X
To call up the telephone basic menu: press
the % button once or repeatedly.
X
To switch to the menu bar: slide V¬ the
controller.
X
To select 0: turn and press the controller.
The message menu appears.
X
To switch to the menu bar: slide V¬
controller.
X
To select New:
X
To
select SMS or E-mail: turn and press
controller.
The input menu for a new text message or
a new e-mail appears.
X
Entering characters (Y page 369)
Once you have entered at least one character into the addressee line, ¬ is active
in the first line of the character bar.
i
COMAND Online contains templates
which you can use to compile your messages.
turn and press the controller.
Calling up a template:
X
To switch to the bottom line of the character bar: slide V¬ the controller.
X
To select the pen icon: turn and press the
controller.
The list of templates appears.
X
To select a template: turn and press the
controller.
text of the template appears
The
area of the input menu.
Sending a message:
X
To select ¬ in the first line of the character bar: turn and press the controller.
The message is sent. If the message has
been sent successfully, the telephone
basic menu appears. If the message fails to
be sent, the Sending message failed
message is displayed followed by the input
menu again.
Saving the message as a draft:
X
Press the % button.
The Save
folder?
X
To select Yes
the message in the drafts
prompt appears.
troller.
If you select Yes, the message is saved.
If you select No, the message is deleted.
i
the
You can also start sending a message
from an entry in the address book
(Y page 454).
Replying to a message
the
X
Display the message (Y page 448).
X
Press the controller.
A menu appears.
X
To select Reply: turn and press the controller.
The input menu appears. The addressee's
details are automatically filled in using the
details in the original message.
For further options such as sending a new
message, see
or No: turn and press
(Y page 448).
in the text
the con-
Telephone
451
i
When replying to an e-mail, you can also
select Reply all instead of Reply. In this
case, the reply
is sent not just to the sender
but to all those who received the original
message.
Forwarding messages
X
Display the message (Y page 448).
X
Press the controller.
A menu appears.
X
To select Forward:
turn and press the controller.
The input menu appears. The subject line
is automatically filled in with the same
details as those in the original message.
For further options such as sending a new
message, see
(Y page 448).
Managing messages
Calling a text message (SMS) sender
X
Press W the controller while the text message is being displayed.
X
To select Call sender: turn and press the
controller.
telephone makes the call to the sender.
The
Using a telephone number or e-mail
address in the text
You can use any character sequences which
are highlighted in red in the text.
X
To select a usable telephone number or email address when displaying the message:
turn and press the controller.
X
To select Use: turn and press the controller.
X
Select Call
.
The telephone makes the call.
i
It is possible that a highlighted
numerical
sequence may not contain a telephone
number.
i
You can use the "New entry" or "Add no."
functions to save this telephone number or
to add it to an existing entry.
Storing a sender as a new entry in the
address book
This function is not available if the sender’s
telephone number or e-mail address is
already stored in the address book.
X
Press the controller while the message is
being displayed.
X
Text messages:
To select Save number: turn and press
controller.
X
E-mails:
To select Save the sender's e-mail
address: turn and press the controller.
X
To select New entry: turn and press the
controller.
X
Text messages: save the telephone number (Y page 444)
X
E-mails: save the e-mail address
(Y page 454)
Adding the sender to an address book
entry
X
Press W the controller while the message
is being displayed.
X
Text messages:
select Save number: turn and press
To
controller.
X
E-mails:
To select Save the sender's e-mail
address: turn and press the controller.
X
To select Add:
X
Proceed from the step "Selecting a category" (Y
turn and press the controller.
page 442).
Deleting messages
X
Call up the message folder (Y page 448).
X
To select the message: turn and press the
controller.
X
To select the list symbol on the right-hand
side next to the message: slide VY and
press the controller.
the
COMAND Online
the
Z
452
Telephone
X
To select Delete: turn and press the controller.
A deletion prompt appears.
X
To select Yes
or No: turn
and
press
the con-
troller.
If you select Yes, the message is deleted.
If you select No, the process will be cancel-
led.
i
This delete function is not supported by
all mobile phones. The Delete failed
message appears.
Using the address book
Introduction
The address book organises and stores
entries that are entered from different sources (mobile phone, memory card, USB
COMAND Online
COMAND telephone book, navigation system).
You can use these entries to make telephone
calls and to navigate.
i
Number of contacts in the address
book: the address book can store a total of
4,000 contacts.
1,500 entries each are reserved in the
address book for:
R
contacts from the mobile phone
R
contacts that you create in
COMAND Online or import from other
sources
The remaining 1,000 entries are assigned
by COMAND Online as necessary.
i
Display of mobile phone contacts: con-
tacts downloaded from the mobile phone
remain in the address book even if you disconnect the mobile phone
from COMAND Online. Contacts that have
previously been available can be displayed
as soon as the mobile phone is reconnected. COMAND Online downloads the contacts again so that any new contacts that
device,
have been added to the mobile phone can
be displayed.
As soon as you connect a new mobile
phone to COMAND Online all the contacts
from the previous mobile phone are
replaced by those from the new phone's
address book.
Address book entries remain stored if the
mobile phone is disconnected. For this reason, delete your personal data using the
reset function before selling your vehicle,
for example (Y page 380).
Calling up the address book
Using the telephone button:
X
Press the % button one or more times.
From the telephone basic menu:
X
To switch to main function bar: slide VZ
the controller.
X
To select Tel:
turn the controller and press
to confirm.
X
To
select Address book from the carousel:
turn the controller and press to confirm.
X
To browse in the address book: turn the
controller.
X
To jump to a specific letter: press the corresponding button on the keypad one or
more times.
X
To close the address book: press the
% button.
Searching for an address book entry
:
¥ Address book entry
;
L Complete address data from the navigation system
=
Character bar
?
Phone book entry on the mobile phone
d
A
Entry with voice tag
The symbols to the left of the list entries can
be found in the symbol overview
(Y page 439).
X
Call up the address book (Y page 452).
X
To switch to the menu bar: slide V¬
the
controller.
X
To select Search: turn the controller and
press to confirm.
The address list with character bar
appears.
X
Find an entry (Y page 440).
Creating a new entry in the address
book
You can enter address data directly into the
address book. If you store telephone numbers in the COMAND phone book, these are
also saved in the address book. If you store a
navigation destination, COMAND Online creates an address book entry which includes
the complete navigable address data.
X
Call up the address book (Y page 452).
Telephone
X
To switch to the menu bar: slide VÆ the
controller.
X
To select New: turn the controller and press
to confirm.
input menu for surname, first name and
An
telephone number appears.
Input menu with data fields
:
Selected data field with cursor
;
Character bar
X
Enter characters (Y page 369)
X
Save the entry (Y page 370)
Deleting an address book entry
X
Search for the address book entry
(Y page 453).
X
To select the list symbol to the right of the
entry: slide VY the controller and
confirm.
X
To select Delete: turn and press the controller.
A query appears.
X
To select Yes
or No: turn the controller
press to confirm.
If you select Yes, the entry will be deleted.
If you select No, the process will be cancel-
led.
press to
453
COMAND Online
and
Z
454
Telephone
Displaying details for an address book
entry
Selecting an entry
i An address book entry can contain the
following information:
R
name
R
first name
R
company
R
up to five telephone numbers
R
two email addresses
R
Internet address
R
two addresses
R
two navigation addresses (transferred
from Navigation)
R
geo-coordinates
COMAND Online
Detailed display of address book
:
To go back to the previous menu
;
\ Business details
;
6 Home details
=
List symbol (to call up options)
X
Call up the address book (Y page 452).
X
Select an entry: turn and press the controller.
The address book entry with all data fields
appears.
Adding information to an address book
entry
X
To select the required data field (e.g. email): turn the controller.
X
To select the "Add..." bar (example: Add
mail address): turn the controller and
press to confirm.
Depending on the type of data field, the
corresponding input menu appears.
X
Enter characters (Y page 369).
X
Save the entry (Y
page 370).
Starting route guidance to an address
X
To select the address data field: turn the
controller and press to confirm.
The route to the destination address
is cal-
culated and route guidance starts.
Calling a telephone number
X
To select the telephone number data field:
turn the controller and press to confirm.
This initiates dialling and you can then
make your call (Y page 436).
Sending text messages
X
To select a telephone number: turn the controller.
X
To select the list symbol to the right of the
data field: slide VY the controller and
press to confirm.
X
To select Send a text message: turn the
controller and press to confirm.
The text message input menu appears
(Y page 450).
Sending e-mail
X
To select the e-mail address: turn the controller.
X
To select the list symbol to the right of the
data field: slide VY the controller and
press to confirm.
X
To select Send e-mail:
turn the controller
and press to confirm.
The e-mail input menu appears
(Y page 450).
e-
Telephone
455
Displaying sub-entry information
X
To select the desired data field: turn the
controller.
X
To select the list symbol to the right of the
data field: slide VY the controller and
press to confirm.
X
To select Details: turn and press the con-
troller.
The display is shown in full.
X
To close the detailed display: press the
button.
%
Changing an address book entry
X
To select the desired data field: turn the
controller.
X
To select the list symbol to the right of the
data field: slide VY the controller and
press to confirm.
X
To select Edit: slide the controller and
press to confirm.
input screen for the selected
The
data field
appears.
Information about character entry
(Y page 369).
Changing the category of a data field
X
To select the desired data field: turn the
controller.
X
To select the list symbol to the right of the
data field: slide VY the controller and
press to confirm.
X
To select Change category: turn the controller and press to confirm.
X
To select a category: turn the controller and
press to confirm.
X
To select the desired telephone number
data field: turn the controller.
X
To select the list symbol to the right of the
data field: slide VY the controller and
press to confirm.
X
To select Speed dial preset: turn the
controller and press to confirm.
You can now store the number
in one of the
ten speed dial presets (Y page 445).
Starting route guidance to an entry
This function is available as soon as you have
stored a destination in the destination memory (Y page 417).
X
Call up the address book (Y page 452).
X
To select an entry with the L symbol: turn
the controller and press to confirm.
The address book entry with all data fields
appears.
X
To select the desired address data field:
turn the controller.
X
To select the list
symbol to the right of the
data field: slide VY the controller and
press to confirm.
X
To select Navigate:
turn
controller
the
and
press to confirm.
Route guidance begins.
i
Route
guidance
can also be started
for an
address book entry without the L symbol.
If the address data or designations do not
match the digital map, COMAND Online
prompts you to re-enter the address.
The navigable address is added to the
address book entry automatically.
COMAND Online
Storing the phone number as a speed
dial number
X
Call up the address book (Y page 452).
X
Select an entry: turn and press the controller.
The address book entry with all data fields
appears.
Voice tags
Introduction
You can enter voice tags via LINGUATRONIC
(see the separate operating instructions).
Once you have assigned a voice tag to an
address book entry, you can vocally call up
this entry and dial a phone
number, for exam-
Z
456
Telephone
ple. You can add one voice tag per address
book entry.
Adding or changing a voice tag
X
Search for an address book entry with or
without a voice tag (¦) (Y page 453).
X
To select the list symbol to the right of the
entry: slide VY the controller and
confirm.
X
To select Voice tag: turn the controller
and press to confirm.
X
To select Add
or Change: turn the controller
and press to confirm.
Subsequent operation is voice-controlled.
LINGUATRONIC guides you through the
dialogues.
Deleting a voice tag
X
Search for an address book entry with a
COMAND Online
voice tag (
X
To select the list symbol to the right of the
Y page 453).
entry: slide VY the controller and press to
confirm.
X
To select Voice tag: turn and press the
controller.
X
To select Delete: turn and press the controller.
A deletion prompt appears.
X
To select Yes
or No: turn the controller
press to confirm.
If you select Yes, COMAND Online deletes
the voice tag.
If you select No, the process will be cancel-
led.
Listening to a voice tag
X
Search for an address book entry with a
voice tag (Y page 453).
X
To select the list symbol to the right of the
slide VY the controller and
entry:
confirm.
X
To select Voice tag: turn the controller
and press to confirm.
press to
and
press to
X
To select Voice tag: turn the controller
and press to confirm.
X
Select Listen and press W to confirm.
You hear the voice tag.
Importing phone book entries
This function allows you to store phone book
entries from the mobile phone in
the address
book.
Possible sources are:
R
the mobile phone
R
the memory card
R
the USB device
R
the Bluetooth® interface
Imported phone book entries are indicated in
the phone book by different symbols
(Y page 439).
X
Search for an entry in the phone book on
the mobile phone d(Y page 440).
X
To select the list symbol to the right of the
entry: slide VY the controller and
press to
confirm.
X
Select Save entry and press W to confirm.
The Data saved. message appears. The
phone book entry is now saved as an
address book entry.
The d symbol is replaced by the ¥ symbol.
Importing contacts
Information and requirements
You can import contacts (vCards) from the
memory
card
and
from a USB
device into the
address book, or receive vCards via Bluetooth®.
i
Up to 2,500 entries can be imported into
the address book. A message notifies you
when the maximum number is reached.
You then have to delete existing entries in
order to import new entries (Y page 453).
Telephone
457
Depending on the source of the contact data,
different requirements apply:
Source Conditions
Memory card The SD memory card is
inserted. It contains
importable contact details.
USB device The USB device is inserted
into the USB port. It contains importable contact
details.
Requirements for receiving vCards via
Bluetooth
®
You can receive vCards from devices (e.g.
from a PC) that support the
sending of vCards
via Bluetooth®.
It is not necessary to authorise the device in
COMAND to do so.
Please bear the following in mind:
R
Bluetooth® must be activated in COMAND
and on the Bluetooth® device; see the operating instructions for the device.
R
the Bluetooth® device must be able to send
vCards via Bluetooth® (see the operating
instructions for the device).
R
the Bluetooth® device in the vehicle must
be switched on.
Importing from the memory card or USB
device
Entries imported from the memory card or
from a USB device have the ¯ symbol.
The following conditions must be fulfilled in
order to import vCards:
R
vCards (vcf files) may be located in the main
directory or in folders. COMAND Online
allows you to select the relevant folders
directly.
R
vCards must have the ".vcf" file extension.
i
One vcf file may contain several vCards.
COMAND Online supports vCards in versions 2.1 and 3.0.
X
To change to the menu bar when in the
address book or the telephone basic
slide VÆ the controller.
X
To select Options: turn and press the con-
troller.
X
To select Import contacts: turn the controller and press to confirm.
A menu appears.
X
select From
To
the memory card or From
USB device in the menu: turn controller
and press to confirm.
X
To select
Add or Overwrite: turn the con-
troller and press to confirm.
Add imports the entries from the memory
card or USB device into the address book.
Overwrite imports the entries from the
memory
card or USB device and
overwrites
all entries in the address book with the
¯ symbol. The previous entries are then
no longer available.
After the contact data has been imported
successfully, you will see a message to this
effect. The address book or the respective
telephone basic menu is displayed.
i
You can select Overwrite if the address
book already contains corresponding
entries. A message notifies you if the
address book is full.
Receiving vCards via Bluetooth
X
To change to the menu bar when in the
®
address book or the telephone basic
slide VÆ the controller.
X
To select Options: turn and press the con-
troller.
X
To select Import contacts: turn the controller and press to confirm.
A menu appears.
X
To select Receive business cards: turn
the controller and press to confirm.
This interrupts the Bluetooth® connection
between COMAND Online and your active
mobile phone. COMAND Online is, however,
to receive vCards from
ready
another
Bluetooth® device (PC, mobile phone).
menu:
COMAND Online
menu:
Z
458
Telephone
X
Start the data transfer on the external Bluetooth® device (see the operating instructions for the device).
The number of vCards received is displayed.
X
To end reception: press the controller or
the % button.
COMAND Online then reconnects to the
mobile phone.
Received vCards are identified by the ®
symbol in the address book.
i
If you switch to another main function,
e.g.
navigation,
while
receiving
vCards,
reception of vCards will be terminated.
Deleting contacts
X
To change to the menu bar when in the
address
slide VÆ the controller.
COMAND Online
X
To select Options:
book or the telephone basic
turn
and
press
troller.
X
To select Delete contacts: turn the controller and press to confirm.
X
Select one of the following options:
R
Internal contacts
R
Contacts from storage device
R
Received business cards
R
Delete all
Turn and press the controller.
A prompt corresponding to your selection
appears.
X
To
select Yes
or No: turn the controller
press to confirm.
If you select Yes, the contacts are deleted
according to your selection.
If you select No, the process will be cancel-
led.
menu:
the
Switching import of contacts on/off
You can choose to have contacts downloaded
automatically when a mobile phone is con-
the
nected with COMAND Online or to have this
function suppressed.
X
Connecting a mobile phone (Y page 426).
X
To switch to the menu bar in the basic
address menu: slide VÆ the controller.
X
To select Options: turn the controller and
con-
press to confirm.
A menu appears.
X
Select Automatically retrieve con‐
from "My Phone" and confirm
tacts
W.
You can allow O or suppress ª the automatic download.
Proceed as follows if you do not want to have
sensitive
X
contacts saved in the address
Connect the mobile phone with COMAND
Online.
The contacts are automatically downloa-
and
ded to the address book.
X
Delete the sensitive contacts in the
address book.
X
Switch the Automatically import of
contacts from "My Phone" function off
ª.
Then no contacts will be downloaded and
therefore no new ones will be added when
your mobile phone is reconnected with
COMAND Online.
with
book:
Mercedes-Benz Contact
Introduction
Mercedes-Benz Contact offers fast assistance at the touch of a button – around the
clock. For any queries about the vehicle,
Mercedes-Benz Contact offers a fast and
easy
connecting call to the Mercedes-Benz Customer Centre. You can request an appointment, or call for help in the event of a breakdown.
All important vehicle data is sent via mobile
phone to ensure that you receive optimum
support. The mobile phone must be connected to COMAND Online via the Bluetooth
®
interface.
The following data is transmitted:
R
the vehicle identification number
R
the total distance recorder reading
R
the vehicle position
R
the telephone number
R
the service code (only when required for
maintenance)
i
Please note that Mercedes-Benz Contact
is a Mercedes-Benz customer service. In
emergencies, always call the national
emergency services first, using the standard national emergency service telephone
numbers.
i Currently, this service is available for vehi-
cles from the following European countries:
R
Belgium
R
Germany
R
France
R
United Kingdom
R
Ireland
R
Italy
R
Luxembourg
R
Netherlands
R
Austria
R
Poland
R
Switzerland
Telephone
R
Slovakia
R
Spain
R
Czech Republic
R
Hungary
Calling the Mercedes-Benz Customer
Centre
WARNING
G
Pay attention to the traffic conditions. You
may otherwise be distracted from the traffic
conditions, cause an accident and injure
self and others.
X
Call up the COMAND phone book
(Y page 439).
The MB Contact entry is the first entry in
the COMAND phone book. The entry is
highlighted.
There are two ways to contact the MercedesBenz Customer Centre:
X
Press the controller.
or
X
Press the 6 button on the telephone
keypad.
This initiates a call. When the call is connected, a voice message prompts you to
confirm the data transmission by pressing
the stated number on the telephone keypad. After confirmation, COMAND Online
sends the required vehicle data.
i
Alternatively, you can make the call
the 6 button on the multifunction steer-
ing wheel.
During data transmission, you will see a corresponding symbol in the display. This may
take a moment. Then, you can select the
desired service and be connected to a specialist from the Mercedes-Benz Service
Centre.
i
Contact your Mercedes-Benz Service
Centre for further information on
Mercedes-Benz Contact, the range of services offered and on using the function.
your-
using
459
COMAND Online
Z
460
Telephone
Demand-actuated service message
To attain the optimal level of support in maintaining your vehicle, you can arrange
a service
appointment directly with the Mercedes-Benz
Customer Centre. As well as a warning in the
instrument cluster, a window appears in the
COMAND display. Here, a message actively
indicates that a service is required and this
message enables you to contact the
Mercedes-Benz Customer Centre directly.
You will see the message: <Service_name>
is due soon. Would you like to make
a workshop appointment?
Arranging a service appointment:
X
To select Call now: turn and press the
COMAND controller.
your confirmation, the vehicle data
After
sent via Mercedes-Benz Contact, and a
COMAND Online
Customer Centre employee personally
deals with your appointment. The information is then sent to your desired service
outlet.
They will then contact with you within 24
hours to confirm the following details:
R
scope of service
R
length of stay
R
price
X
To arrange a service appointment
later: select Call later and confirm with
W.
The window is hidden, then reappears after
a certain amount of time.
X
To not arrange a service appointment:
select No and confirm with W.
The window is hidden and does not show
this maintenance requirement again.
Mercedes-Benz emergency call system
Overview
The Mercedes-Benz emergency call system
can help to decisively reduce the time
between an accident and the arrival
of emer-
gency services at the site of the accident. It
can also help locate an accident
site in places
that are difficult to see.
The emergency call can be made automatically or manually and is transmitted to the
Europe-wide private Mercedes-Benz emergency call number. The vehicle position data
is simultaneously transmitted by text message and DTMF to the Mercedes-Benz emergency call centre. The Mercedes-Benz emergency call centre transmits the vehicle position data to one of the Europe-wide public
emergency call centres. In almost all countries, the voice connection can be made in the
respective country's language. This allows
measures for rescue, recovery or towing to a
Mercedes-Benz Service Centre to be initiated
quickly.
is
If the Mercedes-Benz emergency call system
function is operational, you see the SOS
READY display message in the basic tele-
phone menu (Y page 463).
Information on service availability in Europe
(Y page 460).
i
Note that manual emergency calls should
only be used if you or others are in need of
rescue, not e.g. in the event of a breakdown.
Service availability in Europe
The Mercedes-Benz emergency call system is
available for your vehicle for 15 years after
the initial date of production, if:
R
it is equipped with COMAND Online
R
it was originally produced for the
market
You can find more information on the regional
availability of the Mercedes-Benz emergency
call system at http://www.mercedes-
benz.com/connect_ecall.
Conditions
Equipment requirements
European
Telephone
461
You need:
R
a Bluetooth®-capable
if possible, supports
mobile phone which,
the MAP profile (Message Access Profile) for sending text messages, or
R
if the vehicle is equipped with permanently
installed/SAP telephony, a SIM card or a
suitable mobile phone
Functional requirements
The vehicle has GPS reception.
Check the following:
R
COMAND Online is switched on
R
when using the Bluetooth® interface, the
mobile phone must be authorised for and
connected with COMAND Online, and logged into a mobile phone network
Connecting a mobile phone (Y page 426)
Reconnecting the mobile phone automatically (Y page 430)
If your vehicle is equipped with permanently
installed/SAP telephony, one of the following
conditions must be fulfilled:
R
in "telephone module with Bluetooth® (SAP
profile)", a SIM card has been entered and
is logged into the mobile phone network.
SAP (SIM Access Profile)
R
a suitable SAP-capable mobile phone is
connected to "telephone module with Bluetooth® (SAP profile)" via the SAP profile and
is logged into the mobile phone network.
R
if your vehicle is equipped with a mobile
phone bracket: the mobile phone bracket
is connected and the mobile phone is inserted.
i
SAP telephony is described in the sepa-
rate operating instructions.
If the mobile phone is connected, you see the
SOS READY display message in the basic tele-
phone menu in front of the name of the mobile
phone (Y page 463).
i
Further information on suitable mobile
phones can be obtained from a Mercedes-
Benz Service Centre or at http://
www.mercedes-benz.com/connect.
i Before
using this function, make sure that
your mobile phone contract:
R
permits calls, text messages and roaming from both your country of residence
and from abroad, and
R
that these functions have been activated
Automatic emergency call
!
If an emergency call has been
made: provided the road and traffic conditions at the
accident site allow it, remain in the vehicle
until the voice connection with the operator
at the emergency call centre has been
established.
On the basis of the call, the operator can
decide whether it is necessary to deploy
rescue teams and/or the police to the accident site.
i
Depending on the severity of the accident, it can take between one and three
minutes until the operator can speak with
you.
REQUIREMENT: the ignition is switched on.
If restraint systems have been triggered during an accident, the Mercedes-Benz emergency call system can automatically dial the
Europe-wide private Mercedes-Benz emergency call number. Restraint systems
include, for example, airbags or belt tensioners. The emergency call system can establish
a voice connection between the vehicle occupants and the Mercedes-Benz emergency call
centre.
The accident data is sent to the MercedesBenz emergency call centre by SMS and
DTMF while the voice connection is operating. The accident data contains metre-precise
GPS positioning data for the moment it is
sent, as well as the type of vehicle involved in
the accident.
i
If your vehicle is equipped with an SOS
button in the overhead control unit, it
COMAND Online
Z
462
Telephone
flashes until the emergency call has been
completed.
i
It is not possible to end an automatic
emergency call.
i In the following cases, you see a corre-
sponding message on the COMAND display:
R
a connection to the Mercedes-Benz
emergency call centre could not be
R
nor has a call been automatically forwarded to the public emergency call centre
In such circumstances, dial the emergency
number 112 on your mobile phone.
Manual emergency call
!
If an emergency call has been made: pro-
vided the road and traffic conditions at the
COMAND Online
accident site allow it, remain in the vehicle
until the voice connection with the operator
at the emergency call centre has been
established.
On the basis of the call, the operator can
decide whether it is necessary to deploy
rescue teams and/or the police to the accident site.
Vehicles equipped with an SOS button
If your vehicle is equipped with the SOS button in the overhead control unit:
X
Press and hold the SOS button for at least
one second.
The manual emergency call is triggered.
The indicator lamp in the SOS button
flashes until the emergency call is concluded.
i In the following cases, you see a corre-
sponding message on the COMAND display:
R
a connection to the Mercedes-Benz
emergency call centre could not be
R
nor has a call been automatically forwarded to the public emergency call centre
In such circumstances, dial the emergency
number 112 on your mobile phone.
made
made
In the address book
X
Call up the address book (Y page 452).
The 1st entry, Mercedes-Benz emer‐
gency call, is highlighted.
X
Press the controller.
The emergency call to the Mercedes-Benz
emergency call centre is triggered.
i If you have accidentally made a manual
emergency call, you can end it in the following ways:
R
pressing the ~ button on
by
the tele-
phone keypad
R
by pressing the ~ button on the multifunction steering wheel
i In the following cases, you see a corre-
sponding message on the COMAND display:
R
a connection to the Mercedes-Benz
emergency call centre could not be made
R
nor has a call been automatically forwarded to the public emergency call centre
In such circumstances, dial the emergency
number 112 on your mobile phone.
Transmitted data
Depending on how the data is transmitted
(text message or DTMF), different data is
transmitted to the Mercedes-Benz emergency call centre.
Text messages transmit the following:
R
the vehicle's GPS position data
R
the direction of travel
R
the vehicle identification number
R
a Mercedes-Benz Contact coding
R
an indication of whether the call was triggered automatically or manually
R
a time stamp
R
the language settings on COMAND Online
DTMF sends a reduced data package that
does not contain the vehicle identification
number and time stamp.
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