Product Registration: Register your new product at http://warranty.harmanpro.com.
Obtaining Other Language Versions: To obtain information in another language about the use of this product, please contact your local Crown Distributor. If you need
assistance locating your local distributor, please contact Crown at 574-294-8000 or visit www.crownaudio.com.
This manual does not include all of the details of design, production, or variations of the equipment. Nor does it cover every possible situation which may arise during
installation, operation or maintenance.
The information provided in this manual was deemed accurate as of the publication date. However, updates to this information may have occurred. To obtain the latest
version of this manual, please visit the Crown website at www.crownaudio.com.
Trademark Notice: Com-Tech, BCA, Crown, Crown Audio, Amcron and Multi-Mode are registered trademarks of Crown International. DriveCore, DriveCore Install,
IQwic, PIP and PIP2 are trademarks of Crown International. Other trademarks are the property of their respective owners.
7. Do not block any ventilation openings. Install in accordance with the
manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding-type
plug has two blades and a third grounding prong. The wide blade or the third
prong are provided for your safety. If the provided plug does not fit into your
outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched, particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
11. Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart is used, use caution when
moving the cart/apparatus combination to avoid injury from tip-over.
12. Unplug this apparatus during lightning storms or when unused for long periods
of time.
13. Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has
been dropped.
14. Use the mains plug to disconnect the apparatus from the mains.
15. WARNING: TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT
EXPOSE THIS APPARATUS TO RAIN OR MOISTURE.
16. “DO NOT EXPOSE THIS APPARATUS TO DRIPPING OR SPLASHING AND
ENSURE THAT NO OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, ARE
PLACED ON THE APPARATUS” AND “NE PAS EXPOSER CET APPAREIL À DES
ÉCLABOUSSURES OU GOUTTELETTES D’UN LIQUIDE. AUCUN OBJET REMPLIE
DE LIQUIDE COMME PAR EXEMPLE UN VASE NE DOIT ÊTRE PLACÉ SUR
L’APPAREIL”.
17. THE MAINS PLUG OF THE POWER SUPPLY CORD SHALL REMAIN READILY
ACCESSIBLE. LA PRISE DU RÉSEAU D’ALIMENTATION DOIT DEMEURER
AISÉMENT ACCESSIBLE.
TO PREVENT ELECTRIC SHOCK DO NOT REMOVE TOP COVER. NO USER
SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE
PERSONNEL.
TO COMPLETELY DISCONNECT THIS APPARATUS FROM THE AC MAINS,
DISCONNECT THE POWER SUPPLY CORD PLUG FROM THE AC RECEPTACLE.
POUR DÉCONNECTER COMPLÈTEMENT L’APPAREIL DU RÉSEAU D’ALIMENTATION,
DÉCONNECTER LE CORDON D’ALIMENTATION DE LA PRISE MURALE.
WARNING:
• Apparatet må tilkoples jordet stikkontakt.
• Apparaten skall anslutas till jordat uttag.
• Laite on liitettävä suojakoskettimilla varustettuun pistorasiaan.
• Apparatet skal tilsluttes jordet stikkontakt.
WATCH FOR THESE SYMBOLS:
The lightning bolt triangle is used to alert the user to
the risk of electric shock.
The exclamation point triangle is used to alert the user
to important operating or maintenance instructions.
IMPORTANT
Class 2 output wiring permitted.
MAGNETIC FIELD
CAUTION! Do not locate sensitive high-gain equipment such
as preamplifiers or tape decks directly above or below the unit.
Because this amplifier has a high power density, it has a strong
magnetic field which can induce hum into unshielded devices
that are located nearby. The field is strongest just above and
below the unit.
If an equipment rack is used, we recommend locating the
amplifier(s) in the bottom of the rack and the preamplifier or
other sensitive equipment at the top.
FCC COMPLIANCE NOTICE
This device complies with part 15 of the FCC rules. Operation
is subject to the following two conditions: (1) This device may
not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause
undesired operation.
CAUTION: Changes or modifications not expressly approved by
the party responsible for compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
Page 3
Declaration of Conformity
EUDECLARATIONOFCONFORMITY
2014/35/EU
Low Voltage Directive (LVD)
2014/30/EU
Electromagnetic compatibility directive (EMCD)
2009/125/EC
as amended by 2012/27/EU Ecodesign directive (ErP)
2011/65/EU
Restriction of the use of certain hazardous substances (RoHS)
2012/19/EU
Waste electrical and electronic equipment directive (WEEE)
Registration, evaluation and authorization of chemicals
EMC Standards:
Description
EN 55032:2015, CISPR 32:2015
EMC Compatibility of multimedia equipment – Emissions requirements
Limits and Methods of Measurement of Radio Disturbance Characteristics of ITE: Radiated, Class B
Limits; Conducted, Class B
EMC Compatibility – Product Family Standard for Audio, Video, Audio-Visual and Entertainment
Lighting Control Apparatus for Professional Use, Part 2: Immunity
EN 61000-3-2:2014
Limits for Harmonic Current Emissions (equipment input current less than or equal to 16A
Limitation of Voltage Fluctuations and Flicker in Low-Voltage Supply systems Rated Current less than
or equal to 16A
EN 61000-4-2:2009
Electrostatic Discharge Immunity (Environment E2-Criteria B, 4k V Contact, 8k V Air Discharge)
EN 61000-4-3:2006+ A2:2010
Radiated, Radio-Frequency, EMC Immunity (Environment E2, Criteria A)
EN 61000-4-4:2012
Electrical Fast Transient/Burst Immunity (Criteria B)
EN 61000-4-5:2014
Surge Immunity (Criteria B)
EN 61000-4-6:2004
Immunity to Conducted Disturbances Induced by Radio-Frequency Fields (Criteria A)
EN 61000-4-11:2004
Voltage Dips, Short Interruptions and Voltage Variation
Safety Standard:
Audio, Video, and Similar Electronic Apparatus – Safety Requirements
Audio, Video, and Similar Electronic Apparatus – Safety Requirements
Audio, Video, and Similar Electronic Apparatus – Safety Requirements
Manufacturer: European Representative:
HARMAN International HARMAN International
1718 West Mishawaka Road
Elkhart IN 46517 USA London Wall
+1.574.294.8000+44 207 562 9450
Brand: Crown
Equipment Type: Commercial Audio Power Amplifiers
Family Name:
Model Names:
DCi DA Family
4|1250, 8|600
We, Harman International, declare under our sole responsibility that the product, to which this declaration
relates, is in conformity with the relevant Union harmonizes legislation:
Salisbury House
1907/2006/EC amended by 2015/282/EU
(REACH)
The following harmonized standards and technical specifications have been applied:
EN 55022:2010 +AC:2011
EN 55103-2:2009
EN 61000-3-3:2013
EN 60065:2014 8th Ed
UL 60065:2015 8th Ed
CAN/CSA 60065:2016 8th Ed
Copies of all technical documentation can be obtained by contacting Sue Whitfield at sue.whitfield@harman.com.
October 21, 2016 Jeff Denman,
Elkhart, Indiana, USA SR. Director, Operations-ABU & SPBU
Payment of Non-Warranty Repairs ........................................................................................53
Service Return Authorization Request �������������������������������������� 54
DriveCore Install DA Series Operation Manual
Page 5
Welcome
Welcome
Thank you for purchasing a new Crown DriveCore™ Install DA Series installation amplifier, one in a complete line of high-performance amplifiers based on exclusive
DriveCore technology. DriveCore Install DA Series amplifiers are designed, engineered and manufactured to the industry’s highest quality standards, and provide system
integrators with the advanced features and flexibility required for challenging 21st century installed sound applications. Versatile, compact, and highly energy-efficient, DCi
DA Series amplifiers continue the unbroken Crown tradition of leadership in professional and commercial power amplifier technology.
Features
• Exclusive multi-patented DriveCore™ Technology – The patented DriveCore integrated circuit combines hundreds of discrete circuits into one chip for better
performance, lower power consumption, and improved reliability.
• Dante™ Digital Audio Transport
• Configuration in HiQnet
• Programmable General Purpose Input/Output Control Port
• Digital Signal Processing (Input/Output EQ Filters, Crossover, Input/Output Delay, LevelMAXTM Limiters)
• Priority Input Router
• Universal power supply with PFC for reduced current draw and industry-leading efficiency
• Monitoring and Control over TCP/IP
• Real time Continuous Loading Monitoring
• Power Saving Modes – Power consumption in sleep mode is less than 1W.
• Adjustable Auto Standby
• Remote Power Off – Sleep mode activated via AUX port
• 70Vrms/100Vrms Direct Drive – Each channel individually selectable for low-Z or high-Z operation
• Advanced Protection Circuits – Amplifier and loads are protected against shorted outputs, DC, mismatched loads, overheating, over/under-voltage, and high-frequency
overload
• Three Year, No-Fault Transferable Warranty – Your investment is fully protected
• Complies with GreenEdge™ by HARMAN – Environmentally friendly practices in design, manufacturing, and packaging complement energy-efficient operation
®
Audio Architect™
How to Use This Manual
This manual provides you with the necessary information to safely and correctly setup and operate your Crown product. It does not cover every aspect of installation, setup,
or operation that might occur under every condition. For additional information, please contact technical support, your system installer, or retailer.
We strongly recommend you read all instructions, warnings, and cautions contained in this manual. Also, for your protection, please register your product at www.warranty.
harmanpro.com. And save your bill of sale—it’s your official proof of purchase.
DriveCore Install DA Series Operation Manual
page 1
Page 6
Installation
8.9 cm
43.2 cm
Installation
Unpacking
Unpack your amplifier and inspect for any damage that may have occurred during transit. If damage is found, notify the shipping company immediately. Only you can
initiate a claim for shipping damage, though Crown will be happy to help as needed. If the product arrived showing signs of damage, save the shipping carton for the
shipper’s inspection.
We also recommend that you save all packing materials for use if you ever need to transport the unit. Never ship the unit without the factory carton and packing materials.
Additional Materials
For installation, you will need the following (not supplied):
• Input wiring cables
• Output wiring cables
• Flathead screwdriver
• Phillips screwdriver
• Rack for mounting amplifier (or a stable surface for stacking)
• Category 5e or higher cabling
WARNING: Before you start to set up your amplier, read and observe the Important Safety Instructions included in the
box. These instructions can also be downloaded from the product page at www.crownaudio.com.
Installing the Amplifier
3.5 In.
CAUTION: Before you begin, make sure your amplifier is disconnected
from the power source.
The DCi DA Series amplifiers are 3.5 in. (8.9 cm) high, 19 in. (48.3 cm) wide,
and 17 in. (43.2 cm) deep (See Figure 1).
Mount the unit in a standard 19-inch (48.3 cm) equipment rack (EIA RS-310B).
You can also place a single amp on a solid, stable surface or stack multiple
amps.
NOTE: Amplifiers should be supported at both the front and rear of the rack.
19 In.
48.3 cm
17 In.
Figure 1: Dimensions
Proper Cooling
When using an equipment rack, mount units directly on top of each other. Close any open spaces in the rack with blank panels. (Open spaces will reduce cooling
efficiency.) DO NOT block front or rear air vents.
The rack should be a minimum of two inches (5.1 cm) away from the amplifier, and the back of the rack should be a
minimum of four inches (10.2 cm) from the amplifier back panel.
Air flow is front to back as illustrated in Figure 2.
page 2
Figure 2: Proper rack venting
DriveCore Install DA Series Operation Manual
Page 7
Front Panel Features
terminal strip per channel pair.
Front Panel Features
Indicators:
Fault Indicator (red): Flashes when the amplifier output channel has stopped operating.
Thermal Indicator (red): Illuminates when the channel reaches 80 degrees Celsius, indicating the onset of protection
compression. If the temprature continues to rise, the amplifier output will shut off at 98 degrees Celsius and remain off
until a safe operating temperature is present.
Clip Indicator (red): Illuminates when any of the following conditions are present: Onset of audible clipping, clipped
signal detected at input, clipped signal detected at output, engagement of protection circuits.
Level and Signal Indicators (green): Three LEDs indicate signal presence and level as follows: -10 = 10 dB below
rated output, -20 = 20 dB below rated output, Signal = -40dBU input level.
Ready Indicator (green): When this indicator is activated, the amplifier is ready to pass audio.
Power Indicator (blue)
Illuminates when the amplifier is ON and
acceptable AC line voltage is present.
Blinks when AC line voltage is outside
±10% range.
Flashes for 4 seconds if Power button
pressed when amplifier is in sleep mode.
Cooling Vent Grille
Provides cooling air flow.
Do not block or cover
these vents.
Bridge Mode Indicator (yellow)
Illuminates when when Bridge Mode is
activated for the channel pair, only odd
number channel will be active.
Data Indicator (yellow)
Illuminates when data present
on the data network only. Dante
connectivity is not a part of this
indicator.
Note: DCi 8|600DA (8-channel) model shown. Indications per channel pair are identical for 4-channel models.
Back Panel Features
Reset Switch/Circuit Breaker
If the current draw of the amplifier
exceeds safe limits, this breaker
automatically disconnects the power
supply from the AC mains. The switch
resets the circuite breaker.
RESET
SERIAL NUMBERSERIAL NUMBER
BAR CODE
CAUTION - TO REDUCE THE RISK OF ELECTRIC
SHOCK, GROUNDING OF THE CENTER PIN
OF THIS PLUG MUST BE MAINTAINED
Ethernet*
For monitoring and control
of the amplifier over Cat5e
wiring through the Audio
Architect software.
+3.3V
OUT
IN
CLASS 2
WIRING
AUX
MAC
ADDRESS
Dante*
Connect to a Dante audio
network using Cat5e or
higher wiring. (Cat5 wiring
can be used for purely
100Mbps networks.)
ETHERNET
GPIO
100MbACT
PRIMARYSECONDARY
Data LED
Data LED indicates
HiQnet data activity.
DANTE
DATA
PRESET
Power Button
Power Ring Indicator (Green) - Illuminates
when the amplifier is plugged into a wall
outlet with acceptable power. NOTE:
Power Button is disabled when AUX port
Sleep circuit is used.
Preset LED
Preset LED blinks successively
to indicate preset number
(e.g., if the LED blinks 5 times,
pauses, then repeats, the amp
is on preset 5).
INPUT
43218765
Input Connectors
One 6-pin plug-in
connector per input pair.
High impedance balanced.
AC Power Inlet
20A IEC inlet for detachable
connector; 100–240 V~.
Cooling Fan Outlet
Outlets for cooling air
flow. Do not block or
cover these outlets.
Auxiliary Connector
3-pin plug-in type connector,
Enables SLEEP mode and
monitoring of AMP STATUS
unless the amplifier is in any of
these conditions: OFF, SLEEP, or
FAULT.
General Purpose
Input/Output (GPIO)
Connect to the amplifier
via RJ-11. There are 2
analog input controls and
2 digital output controls.
*Warning: Only connect to networks that remain inside the building.
Note: DCi DA 8|600 (8-channel) back panel shown. 4-channel model has same features but half as many input/output channels.
DriveCore Install DA Series Operation Manual
Output Connectors
One four-pole, touch-proof
Accepts up to 10 AWG wire or
terminal forks.
page 3
Page 8
Hardware Setup and Conguration
Hardware Setup and Conguration
Wiring Input Connectors
Crown recommends using pre-built or professionally wired balanced cables (two-conductor plus shield). Balanced wiring provides better rejection of unwanted noise and
hum; however, unbalanced line may also be used.
Use 6-pin plug-in cable ends at the amp input connectors. A male connector is supplied for each input of your model of amplifier. Additional connectors are available from
Crown (P/N 5024623).
Figure 3 shows connector pin assignments for balanced wiring and Figure 4 shows connector pin assignments for unbalanced wiring. Note that for bridged operation,
only the odd-numbered input channels (1,3,5,7) should be wired for each bridged pair.
For Dante audio connections, standard Category 5e or 6 Ethernet cabling should be used for Gigabit networks. Category 5 cabling can be used for 100Mbps network
connections. Primary and Secondary Dante ports are provided; Dante audio traffic is duplicated to both of these ports. The Secondary port can be connected to a second
network switch for redundant operation in the event the Primary cable connection or switch is compromised.
IMPORTANT: The amplifier output mode (Low Z, High Z) should be properly configured for the application before connecting the speakers. By default, all outputs are
configured for Low Z operation. See "Hi-Z/Low-Z" on page 15 for more information.
Before making any output connections, ensure the power cord is disconnected from the amplifier and carefully review the total impedance for loudspeakers connected to
each amplifier output. If multiple loudspeakers are connected to an output in Low Z mode (i.e., in series, parallel, or series-parallel), be certain the total system impedance
is within allowed specification for the output. When multiple loudspeakers are connected to one output in High Z mode, be certain total tapped power is below the rated
power output for the channel. See "DCi DA Specications" on page 47 for supported load specifications.
NOTE: Crown has designed an output cover that does not need to be removed to connect the output
wiring.
Crown recommends using the included spade connectors and two or four-conductor, heavy gauge
speaker wire. You may use terminal forks up to 10 AWG or bare wire for your output connectors (see
Figure 5). For best results, Crown recommends Panduit part #PV10-6LF-L or equivalent terminal
fork. For bare wire, it is highly recommended that output wiring is tinned. To reduce strain on input and
output wiring, Crown recommends the use of horizontal lacer bars. For best results, Crown recommends
Middle Atlantic part# LBP-4R90 or equivalent horizontal lacer bar.
For low-impedance loads, select the appropriate size of wire based on the distance from amplifier to
speaker.
DistanceWire Size
Up to 25 ft. (7.6m)16 AWG
26-40 ft. (7.9-12.2m)14 AWG
41-60 ft. (12.5-18.3m)12 AWG
> 60 ft (18.3m) 10 AWG
CAUTION: Never use shielded cable for output wiring.
CAUTION: Never connect the speaker return to the chassis of the amplifier, or damage to the amplifier may result.
NOTE: Custom wiring should only be performed by qualified personnel. Class 2 output wiring is required.
Figure 5: Wiring output connectors
For application-specific output connection diagrams, including how to wire outputs for bridge mono operation, see "Application Examples" on page 18.
page 4
DriveCore Install DA Series Operation Manual
Page 9
Precautions
Connecting Network Cables
When making connections to the control network and Dante ports, the included ferrites should be attached
to the network and Dante cables at the back of the amplifier as shown in Figure 6. Both a small and large
ferrite should be attached to each cable as shown.
Connecting to AC Mains
Connect your amplifier to the AC mains power source (power outlet) using the supplied AC power cord set.
First, connect the IEC end of the cord set to the IEC connector on the amplifier; then, plug the other end of the
cord set to the AC mains.
WARNING: The third prong of this connector (ground) is an important safety feature. Do not
attempt to disable this ground connection by using an adapter or other methods.
Make certain the AC mains voltage and current ratings are sufficient to deliver full power to all amplifiers.
If the AC line voltage varies out of an acceptable range, the amplifier’s power supply turns off and the blue
Power LED flashes. The amplifier will turn back on when the AC line voltage returns to safe operating levels.
DriveCore Install DA amplifiers utilize a universal power supply. The AC voltage requirements are
100V-240V~, 50/60Hz (±10%). If the voltage exceeds these requirements, the Power LED will flash and the
amplifier will stop passing audio until the voltage is within the requirements.
Startup Procedure
When first turning on your amplifier:
1� Turn down the level of your audio source.
2� Turn on the “Power” switch. The Power indicator should light.
3� Turn down the amplifier levels in Audio Architect, see "Channel Levels and Mutes" on page 35.
4� Turn up the level of your audio source to an optimum level. Ensure that at no point in the signal chain is the signal being clipped in any way.
5� In Audio Architect, turn up the amplifier levels to the desired level.
ETHERNET
100MbACT
PRIMARYSECONDARY
Figure 6: Ferrites attached to network cables
DANTE
IMPORTANT: Before making any wiring or installation changes, turn off the amplifier and disconnect the power cord.
For help with determining your system’s optimum gain structure (signal levels) please refer to the Crown Amplifier Application Guide, available online at www.crownaudio.com.
Precautions
Your amplifier is protected from internal and external faults, but you should still take the following precautions for optimum performance and safety:
1� Configure the amplifier for proper operation, including input and output wiring hookup. Improper wiring can result in serious operating difficulties. For information
on wiring and configuration, please consult "Wiring Input Connectors" and "Wiring Output Connectors" on page 4. For advanced setup
techniques, consult Crown’s Amplifier Application Guide available online at www.crownaudio.com.
2� Use care when making connections, selecting signal sources, and controlling the output level. The load you save may be your own!
3� Do not short the ground lead of an output cable to the input signal ground. This may form a ground loop and cause oscillations.
4�
5� Tampering with the circuitry or making unauthorized circuit changes may be hazardous and invalidate all agency listings.
6� Do not operate the amplifier with the Clip LEDs constantly flashing.
7� Do not overdrive the mixer, which will cause clipped signal to be sent to the amplifier. Such signals will be reproduced with extreme accuracy, and loudspeaker
damage may result.
8� Do not operate the amplifier with less than the rated load impedance. Due to the amplifier’s output protection, such a configuration may result in premature clipping
and speaker damage.
Never connect the output to a power supply, battery, or power main� Electrical shock may result�
REMEMBER: Crown is not liable for damage that results from overdriving other system components.
DriveCore Install DA Series Operation Manual
page 5
Page 10
Software Setup
Software Setup
Setup and configuration of the DriveCore Install DA Series amplifiers can be completed through HiQnet Audio ArchitectTM. The amplifier should be connected to a TCP\
IP network via the Ethernet connection on the back of the amplifier. Note that the Dante digital audio transport connectors cannot be used for control and monitoring of the
amplifier.
To quickly configure your DriveCore Install DA amplifier, connect all of the amplifiers and configuration computer to the same network. For more information on network
configuration, please visit http://audioarchitect.harmanpro.com. In the following example, we will only show amplifiers.
When Audio Architect is first loaded, the software will scan the network for HiQnet devices. All devices that are discovered on the network will be found under the ADD
DEVICES tab on the left hand tree menu. If the devices are not found, then the network may not be configured correctly. See Figure 7.
Figure 7: Add Devices tab tree menu
NOTE: Illustrations and some text references are for channel pair 1–2 and 3–4 only. Note that channels 5–6 and 7–8 can be programmed in the same manner, and each
channel may be configured independently.
page 6
DriveCore Install DA Series Operation Manual
Page 11
Conguring the Network using NetSetter
Conguring the Network using NetSetter
NetSetter is a software tool which enables you to discover HiQnet devices and reconfigure their network settings in real time, from one central location. Its function is to
configure a system of devices to interoperate correctly on the same network and resolve conflicts quickly and easily. The latest version of NetSetter can be downloaded at
www.audioarchitect.harmanpro.com/en-US/software.
The top of the NetSetter window displays overall operational functions that are available. At the bottom of the NetSetter window is an informational section that lists the
number of discovered devices and the IP address of the DHCP server (if available). There is also information regarding the PC HiQnet Address, IP Address, and Subnet
Mask.
Figure 8: NetSetter window
1� PC Adapter
Use this dropdown menu to select the Network Interface Card (NIC) that NetSetter will use to attempt to discover HiQnet devices. All available NIC’s are listed by IP
Address. Selecting a new NIC will force a rescan of the network to which the new NIC is connected.
2� Display
The options available in this dropdown menu will filter the device list as follows:
a� All Devices
This is the default setting. All discovered devices are displayed.
b� HiQnet ID conflicts
Only discovered devices with HiQnet address conflicts are displayed.
c� IP address conflicts
Only discovered devices with IP address conflicts are displayed.
d� All conflicts
Only discovered devices with either HiQnet address conflicts or IP address conflicts are displayed.
DriveCore Install DA Series Operation Manual
page 7
Page 12
Conguring the Network using NetSetter
e� Locked
Only devices in a Locked configuration will be displayed.
f� Discovering
Only devices in the process of being discovered will be displayed.
g� Discovered
Only discovered devices with no conflicts will be displayed.
h� DHCP/Auto-IP
All devices which have been discovered with DHCP/Auto-IP enabled and those which have been set to use DHCP/Auto-IP on applying the edits are displayed.
3� Rescan Network
Clicking this button re-scans the network to which the currently selected NIC is connected.
4� Export
Clicking this button brings up a “Save As” window, allowing you to save the HiQnet Addresses and IP Configurations of all devices on the network as a .CSV (Comma
Separated Values) formatted file. This allows you to archive the information and open it in a spreadsheet program such as Microsoft® Excel®.
5� Proxies
This feature is used to connect to devices that cannot automatically be located by Audio Architect due to network configuration or security measures via proxy
connections.
6� Static Routes
This feature is used to set up a static route and connect directly to a device located on a different subnet than the PC.
7� Clear Container
Resets the Container/Position Venue data of the selected device. The action occurs on either "Apply Current Edits" or "Apply and Exit" so that changes may be undone
with the Undo Current Edits button.
8� Undo Current Edits
Resets any open edits in the grid to the values as currently on the network.
9� Apply Current Edits
Confirms any open edits in the grid. Devices update accordingly until connection is re-established with HiQnet NetSetter.
10� Apply and Exit
Confirms and saves any open edits in the grid. Devices update accordingly until connection is re-established with HiQnet.
NOTE: If you have made changes to NetSetter and attempt to exit the program, the confirmation window shown in
Figure 9 will appear. Clicking OK will apply the edits you have made since opening NetSetter. Clicking Cancel will
return you to the program.
Figure 9: Confirmation window
page 8
DriveCore Install DA Series Operation Manual
Page 13
Conguring the Network using NetSetter
The NetSetter Grid
The NetSetter grid is divided into the 12 sections described below.
Figure 10: NetSetter grid
1� MAC Address
Displays the MAC address of the discovered device. The data in this field cannot be edited.
NOTE: If more than one MAC address is discovered for a single device (e.g., HiQnet device MAC address, Dante card MAC address, etc.), the field will be
represented as a dropdown menu and the desired MAC address can be selected from the list. For a device connected to the same control network with two control
MAC addresses, the MAC address field will be displayed in red.
2� DHCP/Auto-IP
If the discovered device is configured to use DHCP/Auto-IP, this checkbox will be checked. If the discovered device is not using DHCP/Auto-IP, you may check the box
so it will do so on applying edits. The device row will then become selected. The device will attempt to have its IP settings configured by DHCP on applying the edits;
if no DHCP server is present, the device will attempt to have IP settings configured by Auto-IP.
All devices in the current filter view may be configured with DHCP/Auto-IP enabled by checking the checkbox in the column header—the individual checkboxes
for all devices will become checked. If a single individual checkbox for a device is subsequently unchecked, the column header DHCP/Auto-IP checkbox will be
automatically unchecked. Conversely, all devices in the current filter view can be configured with DHCP/Auto-IP disabled by unchecking the checkbox in the column
header.
DHCP server status will be among the information displayed at the bottom of the NetSetter window. If a DHCP server is not detected, the information will read "DHCP
server not detected". Note that checking a device’s DHCP/Auto-IP checkbox has no immediate effect on the column sort order.
NOTE: Once edits have been made, it is critical to click the Apply Current Edits or Apply and Exit buttons for the changes to take affect.
3� IP Address
Displays the IP address of the discovered device. A valid IP address may be edited inline. If the edited value scopes the device out of the current Display filter, it will
not be visible.
NOTE: A discovered device with an IP address that conflicts with that of another, already discovered device will be displayed in red. A conflicting IP address may be
edited inline if you wish to change the device IP address on applying current edits. If DHCP/Auto-IP is enabled, the IP address field may not be edited inline.
NOTE:Once edits have been made, it is critical to click the Apply Current Edits or Apply and Exit buttons for the changes to take affect.
4� Subnet Mask
Displays the Subnet Mask of the discovered device. The Subnet Mask may be edited inline. The device row will be ordered accordingly with the current column sort
immediately on successful editing of the field. The device row will remain selected.
NOTE: If DHCP/Auto-IP is enabled, the Subnet Mask field may not be edited inline.
NOTE: Once edits have been made, it is critical to click the Apply Current Edits or Apply and Exit buttons for the changes to take affect.
5� Default Gateway
Displays the Default Gateway of the discovered device. The Default Gateway may be edited inline. The device row will be ordered accordingly with the current column
sort immediately on successful editing of the field. The device row will remain selected.
NOTE: If DHCP/Auto-IP is enabled, the Default Gateway field may not be edited inline.
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Conguring the Network using NetSetter
If the device is being rediscovered, then the following behavior will occur:
• When the device is not selected, the device Default Gateway address field is displayed but is grayed out.
• When the device is selected and highlighted in orange, the field is represented in dark gray.
NOTE:Once edits have been made, it is critical to click the Apply Current Edits or Apply and Exit buttons for the changes to take affect.
6� Device ID
Displays the HiQnet address of the discovered device. This field may be edited inline if you want to change the device HiQnet address. If the edited value scopes
the device out of the current Display filter, it will not be visible and no devices will be selected. If devices are discovered with a conflicting HiQnet address, then the
following will occur:
• The HiQnet ID field of a discovered device will be displayed in pink when a HiQnet address conflicts with that of another, already discovered HiQnet address.
• When the device is selected and highlighted in orange, the field is represented in red.
• The HiQnet address is not displayed, instead a dash is displayed as grayed out.
NOTE: A conflicting HiQnet address may be edited inline if you want to change the device HiQnet address.
NOTE: Devices are not discoverable at the IP level. A device which is not discoverable at the IP level (invalid IP address, etc.) will not be able to report a HiQnet
address. In this instance, the HiQnet ID field will display a "?" to indicate that the field may exist but that the software does not have enough discoverability of the
device to determine the value. A blank field or "-" implies the value is null and the HiQnet ID field may not be edited inline.
NOTE:Once edits have been made, it is critical to click the Apply Current Edits or Apply and Exit buttons for the changes to take affect.
7� Random ID Reboot
When enabled, the device will be given a random HiQnet address. If you want to set the HiQnet address of a device to a random ID, check the Random ID checkbox. If
the checkbox is unchecked before applying current edits, the prior HiQnet ID value will be restored.
All devices in the current filter view may be set to Random HiQnet ID by checking the checkbox in the column header—the individual checkboxes for all devices will
become checked. If any individual checkbox is subsequently unchecked, the column header Random ID checkbox will automatically be unchecked. Conversely, if all
devices in the current filter view are set to Random ID on and the Random HiQnet ID column header checkbox is checked, all devices may be set to Random ID off by
unchecking the column header checkbox—the individual checkboxes for all devices will become unchecked.
NOTE: Devices are not discoverable at the IP level. A device which is not discoverable at the IP level (invalid IP address, etc.) will not be able to report a HiQnet
address. In this instance, the Random ID checkbox will be unavailable.
8� Status
Displays the current discovery status of the device. The Status field may not be edited. Discovery status hierarchy is as follows:
a� Discovered
If a device has a unique IP address and a unique HiQnet address, this condition will be shown unless the device is access controlled. When the device is not
selected, the "Discovered" label is represented in green.
The "Discovered" status is determined by the following conditions:
• The device is discoverable at the MAC address level.
• The device has a valid and unique IP address (manual or DHCP/Auto-IP).
• The device has a unique HiQnet address.
• The device is not access controlled.
b� IP Conflict
If a device has an IP address conflict, this error will be shown regardless of other status notifications. When the device is not selected, the "IP conflict" label is
represented in blue.
The "IP conflict" status is determined by the following conditions:
• The device is discoverable at the MAC address level.
• The device has an IP address that conflicts with another device which has already been discovered by NetSetter.
c� HiQnet Conflict
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DriveCore Install DA Series Operation Manual
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Conguring the Network using NetSetter
If a device has a unique IP address yet has a HiQnet address conflict, this error will be shown regardless of other status notifications. When the device is not
selected, the "HiQnet conflict" label is represented in red.
The "HiQnet conflict" status is determined by the following conditions:
• The device is discoverable at the MAC address level.
• The device has a valid and unique IP address (manual or DHCP/Auto-IP).
• The device has a HiQnet address that conflicts with another device which has already been discovered by NetSetter.
d� Locked
If a device has a unique IP address and a unique HiQnet address, this condition will be shown if the device is access controlled. When the device is not selected,
the "Locked" label is represented in yellow.
The "Locked" status is determined by the following conditions:
• The device is discoverable at the MAC address level.
• The device has a valid and unique IP address (manual or DHCP/Auto-IP).
• The device has a unique HiQnet address.
• The device is access controlled.
When a device has been discovered in a Locked state and any field is attempted to be edited for the first time, a dialog prompting for the Admin password will
appear. Only a successful login with the Admin password will enable all fields to be edited. This state may need to be reset on rediscovery after applying current
edits, requiring the Admin password to be entered again.
e� Discovering
This condition will be displayed if the device has had changes made to its IP configuration or HiQnet address and HiQnet NetSetter is waiting to re-establish
connection. When a device being rediscovered is not selected, all fields within the device row are displayed but grayed out.
The "Discovering" status is determined by the following conditions:
• The device had been previously discovered at the MAC address level.
• Edits had been made to one or more fields.
• The device is being rediscovered after applying current edits.
NOTE: Since the sort order automatically updates when a field within the sorted column is updated, the rediscovered device will occupy the same row on
rediscovery. The exception is when DHCP/Auto-IP or Random ID has been set prior to applying current edits, in which case the rediscovered device will occupy
the appropriate row in the current column sort order.
9� Device Type
The device class name is displayed here, as reported by the discovered device. To the left of each device class name, the brand icon is displayed. The software
application name is displayed for discovered PCs running an instance of HiQnet software. HiQnet software programs include System Architect, Audio Architect, and
Performance Manager.
NOTE: The Device Type field may not be edited inline.
NOTE: Devices are not discoverable at the IP or HiQnet level. A device which is not discoverable at the IP level (invalid IP address, etc.) or HiQnet address level
(HiQnet address conflict, etc.) will not be able to report its class name. In this instance, the Device Type field will display a "?" to indicate that the field may exist but
that the software does not have enough discoverability of the device to determine the value. A blank field or "-" implies the value is null.
10� Device Name
The user-definable Device Name is displayed here, as reported by the discovered device.
NOTE: This field may be edited inline if you want to change the Device Name. This field may not be edited for discovered PCs running an instance of HiQnet
software.
NOTE: Devices are not discoverable at the IP or HiQnet level. A device which is not discoverable at the IP level (invalid IP address, etc.) or HiQnet address level
(HiQnet address conflict, etc.) will not be able to report its Device Name. In this instance, the Device Name field will display a "?" to indicate that the field may exist but
that the software does not have enough discoverability of the device to determine the value. A blank field or "-" implies the value is null.
NOTE:Once edits have been made, it is critical to click the Apply Current Edits or Apply and Exit buttons for the changes to take affect.
11� Container : Position
The Container and Position Venue Data is displayed here (separated by a colon), as reported by the discovered device. The field is left blank for discovered PCs
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Conguring the Network using NetSetter
running an instance of HiQnet software. HiQnet software programs include System Architect, Audio Architect, and Performance Manager.
TIP: A selected device may have its Venue Data cleared (including all Building, Floor, and Room Venue data) by pressing the Clear Container button. This action
takes place on applying current edits only and can be undone with the Undo Current Edits button.
NOTE: The Container/Position Venue Data may not be edited inline.
NOTE: Devices are not discoverable at the IP or HiQnet level. A device which is not discoverable at the IP level (invalid IP address, etc.) or HiQnet address level
(HiQnet address conflict, etc.) will not be able to report its Container : Position data. In this instance, the Container : Position field will display a "?" to indicate that the
field may exist but that the software does not have enough discoverability of the device to determine the value. A blank field or "-" implies the value is null.
12� Locate
The Locate feature allows a device to be easily identified within a network full of HiQnet devices. Clicking in the Locate column for a device will put the corresponding
networked device into a Locate state—the Locate icon will be displayed on-screen and something will happen on the device to indicate the Locate state is active (e.g.,
an LCD or LED will flash, etc.). Clicking an active Locate icon will disable the Locate state for the device. Disabling the Locate state from the device will clear the icon.
Devices may be put into a Locate state independently from selection so that more than one device can be located at any one time.
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DriveCore Install DA Series Operation Manual
Page 17
Offline/Online Operation Explained
Offline/Online Operation Explained
Audio Architect has two define modes of operation: Offline and Online. Offline operation allows the system to be configured without real time changes to the system. In this
mode, changes have to be sent to the edited device. In Online mode, changes to amplifiers are made real time.
When Audio Architect first opens, the Offline Design Tab is the ribbon presented, and the Device Toolbox appears on the left and an empty Properties window is at the
bottom. The Add Devices box is highlighted. When going Online, it may be necessary to Match Devices and/or Synchronize Venue.
Figure 11: Main Audio Architect window
Match Devices allows users to associate amplifiers within their venue design to amplifiers on the network.
Figure 12: Match Devices ribbon
In the Match Devices tab, the following options are available:
• Networking
Clicking the Refresh button will temporarily take Audio Architect offline, then restart the network.
• Match
Clicking the Auto-Match Venue button will automatically match devices on the network with the devices in the Audio Architect venue. Selecting a device then
clicking the Detach button removes the device's virtual connection with Audio Architect.
• Editing
Clicking the Undo button will undo the last change made and revert back to the previous state. Clicking the Redo button will redo the last action that was undone.
• Show
Any checked items in this section will be displayed alongside the appropriate devices in the Main Audio Architect window. The available items include Device Names,
Rack/Array Names, HiQnet Addresses, IP Addresses, Matched Indicator, and Unmatched Indicator.
When going Online, the following options are possible:
• If one or more devices in the Venue are not matched AND corresponding devices are available on the network, going online lands in Match Devices mode.
• If all the devices in the Venue are matched, going online lands in Synchronize Venue mode. In Synchronize Venue mode, the user is given the option to either Send
data from Audio Architect to the device or Receive data from the device to Audio Architect.
• If no devices require to be synced, going online lands in Run Venue mode.
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Page 18
Offline/Online Operation Explained
Each amplifier can be dragged into the room window. Each device will have an IP address listed on the left of the amplifier and a Name ID on the right of the amplifier. The
Name ID can be edited in the properties menu at the bottom of the window. The number to the left of Name ID is the HiQnet Device Address. The green circle only indicates
that the amplifier has been discovered on the network.
The small box located below the rack allows quick access to
amplifier factory panels. These panels include the following
items:
• Factory Master Panels
• Monitor Panels
• Meter Panels
• Level and Mute Panels
NOTE: When a device is added to the window, it is automatically
removed from the "Discovered" section.
Figure 13: Device information
Double clicking an amplifier will access the amplifier factory control panel. At this point, Audio Architect is in OFFLINE MODE. In OFFLINE MODE, amplifier changes are
not made in real time and will need to be sent to the amplifiers. Amplifier changes can also be sent in real time in ONLINE MODE. To go to ONLINE MODE, click on the GO
ONLINE tab in the Workflow bar menu. RECEIVE and SEND buttons will appear for each device, rack, and room in the design. This gives the user the option to just update a
single device, all devices in a rack or an entire venue. Click SEND to load the settings made in Audio Architect to the amplifier. Click RECEIVE to read the settings off of the
amplifier to be reflected in Audio Architect.
page 14
Figure 14: Send and Receive icons
DriveCore Install DA Series Operation Manual
Page 19
Setup and System Conguration
Setup and System Conguration
Amplifier Mode Settings
Figure 15: Configuration panel (4-channel amp model shown)
Figure 15 (above) shows the Configuration panel for a 4-channel DriveCore Install DA amplifier. The 8-channel amplifier Configuration panels have the same feature
set. The DriveCore Install DA amplifier includes Digital Signal Processing (DSP), multiple input/output routing options, and a comprehensive diagnostics feature set. All of
these features can be adjusted from the Configuration panel.
The DriveCore Install DA amplifiers are very capable and flexible amplifiers. In the Amplifier Mode Setting window (see Figure 16), the following items can be adjusted.
• Hi-Z/Low-Z on an individual channel basis.
• 70Vrms or 100Vrms operation
• Any analog input can be sent to any amplifier output
• Mono Bridge Output - Output pairs can be bridged for mono operation
Hi-Z/Low-Z
The DriveCore Install DA amplifiers are capable of High Z and Low Z outputs. Each individual channel is capable of Hi-Z or Low-Z operation. To select Hi-Z or Low-Z
operation, double click on the mode button, the Amplifier Mode Setting Window will open (see Figure 16).
Global
Channel
Specific
Figure 16: Low Z/High Z configuration
NOTE: Choosing 70Vrms or 100Vrms is an amplifier global setting, and affects all output channels selected for High-Z operation.
DriveCore Install DA Series Operation Manual
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Page 20
Setup and System Conguration
Cascading Inputs
Cascading the analog inputs, or "Y-ing channels", gives more flexibility to the installation of a DCi DA amplifier (See Figure 17). One input can be used to drive some or
all of the amplifier outputs.
NOTE: By cascading the inputs, the corresponding input DSP functions for individual channels will be removed and only the output DSP functions will be available (See
Figure 18).
Figure 17: Use the "Y" checkboxes to cascade input channels
Figure 18: With the "Y 1+2" box checked, both output Ch.1 and Ch.2 are fed by input Ch.1 and input processing is organized accordingly
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DriveCore Install DA Series Operation Manual
Page 21
Setup and System Conguration
Bridge Mono Operation
The DCi DA amplifier outputs can be bridged to increase the power and voltage available at the output of the amplifier. The amplifier can be bridged in the Amplifier Mode
window. By selecting the bridging option, only the first input channel will need to be wired. (See Figure 19). Note that the Low-Z and High-Z options are still available.
NOTE: If the amplifier output is in bridge mono mode and the High-Z option is selected, the amplifier will produce 140Vrms or 200Vrms.
Figure 19: Bridge mono configuration
Figure 20: DSP chain configured for bridge mono operation
NOTE: When an output is configured for bridge mono operation, only one channel in the channel pair DSP will be available (See Figure 20).
DriveCore Install DA Series Operation Manual
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Page 22
Application Examples
4 32 1
SERIAL NUMBERSERIAL NUMBER
BAR CODE
RESET
100 – 240V 50/60 Hz 1400W
CAUTION - TO REDUCE THE RISK OF ELECTRIC
SHOCK, GROUNDING OF THE CENTER PIN
OF THIS PLUG MUST BE MAINTAINED
MAC
ADDRESS
GPIO
ETHERNET
100MbACT
OUT
+3.3V
IN
CLASS 2
WIRING
OUTPUT
WIRING
2 1
DUALDUAL
BRIDGE
DATA
PRESET
DANTE
PRIMARY SECONDARY
Application Examples
Dual Mode Low-Z (8Ω, 4Ω or 2Ω) Output Operation
Typical input and output wiring, along with Audio Architect
software settings are shown in Figure 21 and Figure
22.
INPUTS: Connect the input with wiring in place for each
channel. If the same signal is to drive both outputs of
a channel pair (“mono”), the input signal can be sent to
adjacent amplifier channels.
OUTPUTS: Maintain proper polarity (+/–) on output
connectors. Connect the Channel 1 speaker’s positive
(+) lead to amplifier Channel 1 positive terminal; repeat
for negative (–). Repeat Channel 2 wiring as for Channel
1, and for any subsequent channel pairs on multichannel
models. Refer "Wiring Output Connectors" on
page 4 for output connector terminal assignments.
DANTE: When connecting via Dante, two Dante-equipped
devices can be connected directly together using the
Primary Dante ports. If connecting more than two Dante
devices, the Primary ports of each device should be
connected to a network switch (this is a referred to as a
"star" network topology).
100Mbps network switches and Category 5 cabling can
be used for smaller Dante networks where smaller channel
counts and/or lower sample rates are used. For optimum
performance and improved reliability, a Gigabit network and Category 5e or Category 6 cabling should be used. Visit the Audinate website for more information.
To provide fault protection when using Dante, connect the Secondary ports of all Dante devices to a secondary (separate) network switch. If any "primary" cable connections
or the "primary" switch fail, the "secondary" Dante network will automatically take over.
For further information on Dante, refer to "Dante" on page 28.
Figure 21: System Wiring Dual Mode
NOTE: Always route the input and output wires in separate bundles.
WARNING: Only connect to networks that remain inside the building.
page 18
Figure 22: Audio Architect amplifier mode settings
DriveCore Install DA Series Operation Manual
Page 23
Application Examples
4 32 1
SERIAL NUMBERSERIAL NUMBER
BAR CODE
RESET
100 – 240V 50/60 Hz 1400W
CAUTION - TO REDUCE THE RISK OF ELECTRIC
SHOCK, GROUNDING OF THE CENTER PIN
OF THIS PLUG MUST BE MAINTAINED
MAC
ADDRESS
GPIO
ETHERNET
100MbACT
OUT
+3.3V
IN
CLASS 2
WIRING
OUTPUT
WIRING
2 1
DUALDUAL
BRIDGE
DATA
PRESET
DANTE
PRIMARY SECONDARY
Bridge Mode Low-Z (16Ω, 8Ω, or 4Ω) Output Operation
Typical input and output wiring, along with software
settings are shown in Figure 23 and Figure 24.
INPUT WIRING: If using analog inputs, it is only
necessary to wire the odd number inputs.
OUTPUTS: Connect the speaker across the positive
terminals of each channel pair. Do not use the
negative terminals of the channel pair when the pair
is being operated in Bridge Mono mode.
DANTE: When connecting via Dante, two Danteequipped devices can be connected directly together
using the Primary Dante ports. If connecting more
than two Dante devices, the Primary ports of each
device should be connected to a network switch (this
is a referred to as a "star" network topology).
100Mbps network switches and Category 5 cabling
can be used for smaller Dante networks where
smaller channel counts and/or lower sample rates
are used. For optimum performance and improved reliability, a Gigabit network and Category 5e or Category 6 cabling should be used. Visit the Audinate website for more
information.
To provide fault protection when using Dante, connect the Secondary ports of all Dante devices to a secondary (separate) network switch. If any "primary" cable connections
or the "primary" switch fail, the "secondary" Dante network will automatically take over.
For further information on Dante, refer to "Dante" on page 28.
Figure 23: System wiring in Bridge Mono mode
Figure 24: Audio Architect amplifier mode settings
NOTE: Always route the input and output wires in separate bundles.
WARNING: Only connect to networks that remain inside the building.
DriveCore Install DA Series Operation Manual
page 19
Page 24
Application Examples
Dual Mode Hi-Z (70Vrms/100Vrms) Mode
Typical input and output wiring, along with
software settings are shown in Figure 25 and
Figure 26. A 35Hz high pass filter is selected
automatically when the amplifier channel is in
Hi-Z or Bridged Hi-Z mode. Remember, DCi
amplifiers allow each channel Hi-Z or Low-Z mode
of operation to be selected independently, while
70Vrms/100Vrms selection is global.
DANTE: When connecting via Dante, two Danteequipped devices can be connected directly
RESET
SERIAL NUMBERSERIAL NUMBER
BAR CODE
100 – 240V 50/60 Hz 1400W
CAUTION - TO REDUCE THE RISK OF ELECTRIC
SHOCK, GROUNDING OF THE CENTER PIN
OF THIS PLUG MUST BE MAINTAINED
together using the Primary Dante ports. If
connecting more than two Dante devices, the
Primary ports of each device should be connected
to a network switch (this is a referred to as a "star"
network topology).
100Mbps network switches and Category 5 cabling
can be used for smaller Dante networks where
smaller channel counts and/or lower sample rates
are used. For optimum performance and improved
reliability, a Gigabit network and Category 5e or
Figure 25: System wiring for 70Vrms/100Vrms operation
Category 6 cabling should be used. Visit the
Audinate website for more information.
To provide fault protection when using Dante,
connect the Secondary ports of all Dante devices to a secondary (separate) network switch. If any "primary" cable connections or the "primary" switch fail, the "secondary"
Dante network will automatically take over.
For further information on Dante, refer to "Dante" on page 28.
ETHERNET
GPIO
+3.3V
IN
MAC
ADDRESS
100MbACT
DANTE
OUT
PRIMARY SECONDARY
BRIDGE
DUALDUAL
CLASS 2
OUTPUT
WIRING
WIRING
2 1
DATA
PRESET
4 32 1
Figure 26: Audio Architect amplifier mode settings
NOTE: 70Vrms/100Vrms is global, while Low-Z/Hi-Z is per output channel.
NOTE: Always route the input and output wires in separate bundles.
WARNING: Only connect to networks that remain inside the building.
page 20
DriveCore Install DA Series Operation Manual
Page 25
Application Examples
Bridge Mode Hi-Z (140Vrms/200Vrms)
Typical input and output wiring, along with software
settings are shown in Figure 27 and Figure 28.
INPUTS: Connect the input to the odd-numbered
channels (1,3,5,7) only. Even-numbered inputs are
disabled when the Bridge Mono mode is active.
OUTPUTS: Connect the speaker across the positive
terminals of each channel pair. Do not use the
negative terminals of the channel pair when the pair
is being operated in Bridge Mono mode.
RESET
SERIAL NUMBERSERIAL NUMBER
BAR CODE
100 – 240V 50/60 Hz 1400W
CAUTION - TO REDUCE THE RISK OF ELECTRIC
SHOCK, GROUNDING OF THE CENTER PIN
OF THIS PLUG MUST BE MAINTAINED
NOTE: For global selection of 70Vrms (140Vrms
bridged) or 100Vrms (200Vrms bridged) operation,
refer to "Hi-Z/Low-Z" on page 15.
Figure 27: System wiring for 140Vrms/200Vrms operation
DANTE: When connecting via Dante, two Danteequipped devices can be connected directly together
using the Primary Dante ports. If connecting more
than two Dante devices, the Primary ports of each device should be connected to a network switch (this is a referred to as a "star" network topology).
100Mbps network switches and Category 5 cabling can be used for smaller Dante networks where smaller channel counts and/or lower sample rates are used. For optimum
performance and improved reliability, a Gigabit network and Category 5e or Category 6 cabling should be used. Visit the Audinate website for more information.
To provide fault protection when using Dante, connect the Secondary ports of all Dante devices to a secondary (separate) network switch. If any "primary" cable connections
or the "primary" switch fail, the "secondary" Dante network will automatically take over.
For further information on Dante, refer to "Dante" on page 28.
ETHERNET
GPIO
+3.3V
IN
MAC
ADDRESS
100MbACT
DANTE
OUT
PRIMARY SECONDARY
BRIDGE
DUALDUAL
CLASS 2
OUTPUT
WIRING
WIRING
2 1
DATA
PRESET
4 32 1
Figure 28: Audio Architect amplifier mode settings
NOTE: Always route the input and output wires in separate bundles.
WARNING: Only connect to networks that remain inside the building.
DriveCore Install DA Series Operation Manual
page 21
Page 26
General Purpose In/Out Control Port
General Purpose In/Out Control Port
DriveCore Install DA Series amplifiers come with a 2-in, 2-out General Purpose In/Out (GPIO) control port in the form of a 6 position RJ-11 connector. The Control Port has
multiple functions and uses which include preset selection and gain control, among others.
Hardware Specification
Inputs are capable of either binary or analog control of a State Variable (SV) within the amplifier. Outputs are binary only that represent an SV of the amplifier. Additionally,
outputs can be controlled independently (on/off, polarity) via the software.
PIN 1: Output 1. 0VDC to +3.3VDC output. Output impedance = 1KΩ pullup to +3.3V.
PIN 2: Output 2. 0VDC to +3.3VDC output. Output impedance = 1KΩ pullup to +3.3V.
PIN 3: Input 1. 0VDC to +3.3VDC input. Logic = TTL thresholds. Analog = full scale 0-3.3V. Input impedance > 20KΩ.
PIN 4: +3.3VDC output. ILIMIT = 30mA. Output impedance = 100Ω to +3.3V.
PIN 5: Input 2. 0VDC to +3.3VDC input. Logic = TTL thresholds. Analog = full scale 0-3.3V. Input impedance > 20KΩ.
PIN 6: GND.
Configuring the Control Port Inputs
2 inputs: Can be variable (connect to potentiometer), binary (connect to switch), or multilevel connect to rotary switch and voltage steps.
• Audio Architect is used to assign up to 40 SV's to each input
• An input mode is selected
SET - Sets the assigned SV(s)to a specific value
VARY - Continuously varies the assigned SV(s) by a specified value, typically a volume pot application.
PRESET - Recalls the max preset in one state (high) and the min preset in the other state (low)
BUMP - Similar to vary but implemented with a button instead of a pot. A high level will bump the assigned SV(s) by a specific value.
AUTOBUMP - Similar to bump, but will continue to bump the assigned SV(s) value as long as the input state is changed.
Right click on a DCi DA in the venue. Select “Configure Control Ports”. A new tab labeled “(amplifier name) – Control Ports” will open.
Software Parameters
High Limit – Available only on input, and only for parameters in “Analog Input” mode. This field determines the value that the selected assigned parameter will assume
when the control port input is at the maximum end of its range.
Input - selects between control port inputs, labeled 1 and 2.
Low Limit – Available only on input, and only for parameters in “Analog Input” mode. This field determines the value that the selected assigned parameter will assume
when the control port input is at the minimum end of its range.
Mode – For the control port input, the Mode field determines how the assigned parameters will be controlled. For the control port output, the Mode field determines the
conditions under which the output status will change.
Off Value – Available only on input, and only for parameters in “Direct Action” mode. Determines what the value of the selected assigned parameter will be when the
control port input is logic “Low”.
On Value – Available only on input, and only for parameters in “Direct Action” mode. Determines what the value of the selected assigned parameter will be when the
control port input is logic “High”.
Output – Selects between control port outputs, labeled 1 and 2.
Output Polarity – Enables selection between “Normal” and “Inverted”.
Parameter Assignment – List of parameters that are currently assigned to a given control port input
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DriveCore Install DA Series Operation Manual
Page 27
General Purpose In/Out Control Port
Figure 29: Control Port Configuration window
In the Venue Explorer, select and expand the device for a list of objects. Expand an object for a list of state variables (SV’s) within the object. A state variable can be added to
the control port input assignment by clicking and dragging with the mouse into the “Parameter Assignment” tab for either input 1 or 2.
Figure 30: Assigning the “Current Preset” parameter to Control Port Input 1
Once an SV has been added, its type will determine which MODE options become available. If a binary SV has been assigned, only the “Direct Action” mode is selectable,
and the “ON VALUE” and “OFF VALUE” parameters can be toggled as desired. However, if a non-binary SV is added, the “Analog Input” Mode becomes available. In this
mode, the ON and OFF VALUE fields are unused, and the “HIGH LIMIT” and “LOW LIMIT” fields appear and become accessible. The LIMIT fields allow control of an SV
over a specified range.
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General Purpose In/Out Control Port
Additional state variables can be added to a given control port input by selecting the SV and dragging on top of a previously assigned row of the desired input.
However, once an SV has been assigned and the MODE has been set, any subsequent SV that is added must function in the same MODE. Up to 40 SV’s can be assigned to
a given input.
Figure 31: Configuring Input 1 to control Processing Output Faders for Channels 1 – 2, and Input 2 To control Processing Output Mutes for Channels 1 – 2
An assigned state variable can be removed by highlighting and selecting “Remove Assignment” in the upper left hand corner.
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General Purpose In/Out Control Port
Configuring the Control Port Outputs
2 outputs: Binary only.
• There is a polarity control on each output so that it may function as active-high or active-low
• Output Mode 1 - Manual: Controlled directly by the output enable button
• Output Mode 2 - Report Errors: Active when any enabled error is reported. The indicator will stay on for up to 60 seconds after the error is cleared. Errors include:
Load Supervision
AC Line Voltage is out of range
Hardware Protection (faults)
Over temperature (any channel or power supply)
Amp output clipping
Processing output clipping (off by default)
Analog Input clipping (off by default)
• Output Mode 3 - Report online status: Active when HiQnet connection is lost. The length of time to wait for a time out is user adjustable, default = 60 seconds
The Control Port output configuration options can be found directly below those for the input. No parameters can be assigned to the outputs. Instead, there are three modes
available: Manual, Report Errors, and Report Online Status. Manual mode enables direct control over the selected output. In “Report Errors” mode, the output status will
change if any errors are reported to the network, such as clip errors, temperature errors, line voltage errors, etc. Finally, in “Report Online Status” mode, the output status
will change if no network communication is detected for at least 60 seconds. The control port output does not turn off right away when reporting errors or online status.
There are several reasons for this. The online status does not change quickly, it can take up to 60 seconds to drop offline or to recover. In these modes, the output is
intended to be used with devices such as a backup amp switcher or an electro-mechanical system. We want to prevent this output from toggling on/off quickly. It may take
the output up to 90 seconds to recover (i.e. switch states) from an error or loss of connection.
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General Purpose In/Out Control Port
Figure 32: Control Port Output Configuration
NOTE: In all modes, the polarity of the binary output can be toggled under the OUTPUT POLARITY tab, where “Normal” or “Inverted” can be selected.
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Aux Port/Sleep/Amp Status
Aux Port/Sleep/Amp Status
AUX Port
The AUX port can be used for basic monitoring of the amplifier and for remote standby. The port is a 3 pin block connector with pin-2 used as ground.
Sleep
The amplifier can be put to sleep by connecting pins 1 and 2 together on the AUX port. When applying this connection, the amplifier will shut down and remain in sleep
until the connection between pins 1 and 2 is open. While the amplifier is in sleep, the front panel power button is disabled. When the connection between pins 1 and 2 is
open, the amplifier will revert to its last configuration and begin to output audio within 20 seconds. Communication via the network will take as long as the network
interface card boots. If the front power button is pressed while the amp is in sleep mode, the blue power indicator will blink twice.
Amp Status
AMP STATUS can be used for basic monitoring of the amplifier. Monitoring of the amplifier can determine if the amplifier is operating within optimal parameters or if the
amplifier has been shut off or is in fault. Between pins 2 and 3, there will be either a +5VDC potential or a 2Hz square wave (heart beat). This option can be found in the
AMP INFO button on the main amplifier Configuration panel within Audio Architect.
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Dante
Dante
Dante Introduction
Dante is a licensed technology from Audinate®. It uses standard Internet Protocols over a 100Mb or Gigabit network and is capable of transporting professional-quality,
low-latency audio. Dante runs on inexpensive off-the-shelf computer networking hardware and does not require dedicated network infrastructure; Ethernet switches transmit
Dante digital media streams alongside ordinary data traffic. The physical Dante connections must be made using Category 5e or Category 6 cables when using a Gigabit
network (Category 5 cables may be used for purely 100Mbps networks).
The two Dante (RJ-45) ports on the back of the DCi DA amplifiers can be used to connect to other Dante-enabled devices for transmission and receival of high-resolution
digital audio over standard Ethernet cabling. The Dante protocol supports 24-bit resolution with a sample rate of either 48kHz or 96kHz. All DCi DA amplifiers support 8
Dante input channels and 8 Dante output channels.
Dante Specifications
• Supports 48kHz or 96KHz sample rates
• 24-bit audio resolution
• Dante data can co-exist on a network alongside control information and other
standard data traffic
• Supports high channel counts; maximum channel count varies based on
network speed (e.g., 100Mbps, Gigabit, etc.)
• Dante protocol based on networking technology standards, allowing the
transport to operate with off-the-shelf networking peripherals
• 100m/328ft over Category 5e or Category 6 cable between devices (Category
5 cable can be used for purely 100Mbps networks)
• Supports fiber runs using fiber-enabled network switches
• Typical Dante transport latency contribution to a system is approximately
150μs or less
• Supports unicast (point-to-point) or multi-cast (one-to-many) audio packet
transmission
• Supports redundancy using the Secondary Dante ports and a second network
switch
Hardware Configuration
Dante devices have two Dante ports. One is the Primary and the other is the Secondary. When using only two Dante devices, the devices can be connected directly
together. When connecting more than two devices, they should be connected to an Ethernet switch using a star networking topology. If using the Secondary Dante ports for
redundancy, the Secondary ports should be connected to a second switch and operated as a separate network.
Fault Tolerance
The DCi DA amplifiers have a Primary and a Secondary Dante port; Dante audio traffic is duplicated to both of these ports. The Secondary port can be connected to a
secondary network switch for redundant operation in the event a primary cable connection or the primary network is compromised.
Mastership
The Dante network requires one device on the network to act as master for the whole network. The master will provide the clock for all the other Dante devices on the
network. This means that the whole network is synchronised to a single audio clock.
In certain cases, it is possible to utilize devices of more than one Ethernet transport type (AVB, CobraNet™, or BLU link) connected within the same Dante network. In other
words, if you’re careful, you can design a Harman system which actually includes more than two transports.
For example, it’s possible for a Harman system to have CobraNet™ audio being converted to BLU link audio (the BSS Audio BLU-800 and BLU-320 both have the ability to
“bridge” CobraNet to/from BLU link), which is then converted to Dante audio (BLU-806, BLU-326 and BLU-DAN all have the ability to “bridge” BLU link to/from Dante). It
all depends on a given transport’s ability to sync (AKA “re-clock”) to a clock being generated by a separate transport.
Can it be synced to the clock of another transport?
AVB No
BLU link Yes
CobraNet No
Dante Yes
The previous chart has critical implications on system design when combining two or more transports. Any system based on Soundweb London (including Architectural
Media Systems) supports the following fi
• BLU link + AVB (AVB provides the clock)
• BLU link + CobraNet (CobraNet provides the clock)
• BLU link + Dante (either BLU link or Dante provides the clock)
• BLU link + Dante + AVB (AVB provides the clock)
• BLU link + Dante + CobraNet (CobraNet provides the clock)
ve multi-transport combinations:
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Dante
Any multi-transport combination NOT specifically listed in the previous section is not allowed in Soundweb London systems (without being forced to use analog
interconnects between transports). For example, Dante + AVB + CobraNet is NOT allowed, because the AVB and CobraNet networks would each be synced to different
clocks—their own.
Mastership is negotiated between all the devices on the network, and change to the network will trigger the negotiation to be started. There are various rules for determining
which device on the network becomes clock master :
• If there is only one device connected to CobraNet/AVB then that is master.
• If there are multiple devices connected to CobraNet/AVB, then they compare master priorities.
• If there are multiple devices on CobraNet/AVB with the same highest priority, then they use MAC address to decide which is master.
• If there are no devices connected to CobraNet/AVB, then they first compare master priorities. Next, if the priorities are the same, they compare MAC addresses.
Dante LED indicators
These are found on the Dante ports on the back panel of the device and indicate the following:
• Green LEDs
The green LED will light solid to indicate a network link is established and flash to indicate link activity.
• Orange LEDs
The orange LED indicates network connection speed (off = 10/100Mbps, on = 1 Gbps)
Dante Routing
The DriveCore Install DA amplifiers can use both analog and/or Dante inputs.
All Dante routing must be configured using Audinate's Dante Controller software,
which can be downloaded from https://www.audinate.com/products/software/dante-
controller.
Once Dante audio has been configured, input levels can be adjusted in the DriveCore
Install DA amplifiers by clicking the Input Icon > Input Configuration. This panel
allows you to make changes to the levels of the various sources. This feature allows
you to adjust for different signal levels from the source (i.e. if analog inputs are
quieter than Dante inputs) or can be used as an additional gain if needed.
The meters on this panel allow you to see both Peak and RMS levels. You are also
able to set the maximum input level for the amplifier which will affect all channels.
Network Signal Status lights below each Dante input channel provide confirmation
of Dante signal presence.
NOTE: Gain Mode for the analog inputs can be used to maximize the Signal to
Noise Ratio.
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Figure 33: Input Configuration panel
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Clicking the Advanced button opens the Dante Advanced Settings window (see
Figure 34) where the following information is displayed:
• Dante Device Name:
The name of the device as shown in Dante Controller.
• Sample Rate
Dante sample rate (read only). To change sample rate, use Dante Controller,
then reboot the amplifier.
• MAC Address
MAC Address of the Primary Dante port.
• Version
Firmware version of the Dante module.
Dante
The analog inputs in the DriveCore Install DA amplifiers provide additional flexibility
when using the amplifiers Dante outputs. From the Dante Output Configuration
window (Input Icon > Output Configuration), it is possible to utilize the DCi DA
amplifier to be a Dante On-Ramp in two different ways:
• Send unprocessed audio from the analog inputs of the amplifier to one of
the 8 available Dante outputs
NOTE: The audio from the analog inputs passes though the amplifier
input gain stage (affected by selecting 28dB or 34dB of gain), and then
through the input trim and polarity switches in the Source Routing - Input
Configuration panel, before being sent to the Dante network.
• Send post-processed audio from a DCi DA amp output channel to one of
the 8 available Dante outputs
NOTE: The post-processed audio is bussed from a point at the end of
the entire channel processing chain in the DCi DA. This is effectively
analogous to taking the audio from the physical output of the amplifier
feeding a loudspeaker, and routing it onto the Dante network.
After selecting an Audio Source in the dialogue shown above, you must also
route the Dante audio using the Dante Controller software.
NOTE: When connected to a Dante network running at 96kHz, the DCi DA's
Dante outputs will be disabled and the amp will not be able to transmit audio
onto the Dante network. The amplifier will be able to receive a full compliment of
up to 8 Dante streams to send to the input router, but it will not be able to output
any audio signals back onto the Dantenetwork.
Figure 34: Dante Advanced Settings panel
Figure 35: Dante Output Configuration panel
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Advanced Operation
Advanced Operation
Introduction
Your DCi DA amplifier has a wide variety of onboard Digital Signal Processing (DSP). HiQnet Audio Architect software lets you adjust the DSP settings, such as filter slope,
compression ratio, EQ frequency bands, and so on.
A preset is a group of DSP settings that configure the amp for a specific application. For example, you might use one preset that optimizes the amp’s DSP for a JBL triamplified speaker setting. You might use another preset that sets up the DSP for a stereo pair of loudspeakers of your choice. You can choose any of 20 presets.
Amplifier Presets and Speaker Tunings
Preset 1 is the factory default preset and cannot be overwritten. It sets up the amplifier for pass-thru operation with no DSP features enabled. The DCi DA amplifier works
with two types of presets:
User Presets – Using Audio Architect, you can create your own custom DSP presets, label them, and send them to the DCi DA amplifier. The amp stores those
presets in firmware.
Downloadable Presets – Available for download from a variety of manufacturers, these presets are configured for optimal performance and can be sent to the
amplifier via Audio Architect.
User Presets
User presets are DSP presets that are configured manually. The following three steps outlines setting up User Presets.
1. Adjust the DSP settings as desired in the Audio Architect software.
2. Save this group of settings as preset, you will be prompted to name it.
3. Download the preset to the DCi DA amplifier. See the software Help file for details. As soon as you save the setting as a preset, it is sent to the amplifier.
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Advanced Operation
Speaker Tunings
Crown and JBL engineers have designed DriveCore Install DSP settings that are optimized for various JBL loudspeakers. Speaker tunings can be downloaded at the
following website: www�jblpro�com. An improved speaker tuning approach has been developed for the DriveCore Install DA Series. The system is software library based
rather than device preset based. The new approach offers significant benefits:
• Unlimited number of tunings organized into an unlimited number of libraries
• Simple and fast drop-down tuning recall/store/delete within device GUI
• Channel/band specific tunings – no more managing tunings across channels or amp chassis. Also yields logical one-to-one correlation of amp output
to transducer/band.
• Faster tuning load/store times – much easier to compare and run A/B tests on multiple tunings without audio dropouts
• Library based – allows logical groupings and archiving of similar tunings (e.g. Screen Array Series or VTX Series, etc.)
• Tunings can be held within but are de-coupled from device presets. Eliminates concern of accidentally deleting or changing other device parameters –
speaker tunings only contain the parameters required for speaker tunings! Now presets can be used for complete device configurations – as intended.
• Simpler and faster third-party and user tunings and libraries development – more people will be willing to develop custom or 3rd party tunings
• Single panel access to all required tuning parameters – easier/faster to create/modify tunings.
Speaker Tuning Panel
A new “speaker tuning” icon is implemented on the main device panel for each channel of DCi amplifiers. Double-clicking the speaker tuning icon will open the basic
Speaker Tuning Panel (STP).
Figure 36: Basic Speaker Tuning panel
Basic STP functions are:
Recall
Loads the selected tuning from the working library (drop-down list) into the respective channel.
Store
Stores the STP settings from the respective channel into the working library with specified user name. The stored tuning is then available in the drop-down list for any
other channel or amp.
Delete
Deletes the selected tuning from the working library.
Speaker Manufacturer
This parameter displays a text description of the respective speaker manufacturer (i.e.JBL, Custom, etc.). The data for this parameter is stored within the tuning and also
within the device settings.
Speaker Model
This parameter displays a text description of the respective speaker model (i.e.3722, Three-Way, etc.). The data for this parameter is stored within the tuning and also
within the device settings.
Band
This parameter displays a text description of the respective tuning band (i.e. LF, MF, HF). The data for this parameter is stored within the tuning and also within
the device settings.
Tool Tips
The Mfr, Model and Band text fields are displayed in the tool tip box when the mouse is hovered over the respective channel Speaker Tuning Icon.
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Advanced Operation
Advanced STP functions are available to create/modify speaker tunings. Holding CTRL-ALT-SHFT while double-clicking the speaker tuning icon opens the advanced panel.
See Figure 37.
Figure 37: Advanced Speaker Tuning panel
The advanced panel includes every parameter implemented in a speaker tuning:
1. All parameters from basic panel (Recall, Store, Load, Delete, Mfr Name, Model, Band)
2. Crossover Filters (HP lower band-edge, LP upper band-edge, 18 types up to 48dB/oct)
3. EQ Filters (8 second order filter sections, 11 types, full parametric control)
4. LevelMax Limiter Suite (Peak, RMS, Thermal Limiters, Auto/Manual modes)
5. Delay (Fine adjustable from 0S to 0.1S, Coarse adjustable from 0S to 2S)
6. Band Gain (adjustable from -100dB to +20dB in 0.5dB steps)
7. Polarity/Invert
Speaker Tuning Libraries
The new system uses software based Speaker Tuning Libraries. Audio Architect manages these libraries within the device DLL. A library can contain any number of tunings.
Audio Architect can manage any number of libraries. The library system implemented includes:
Working Library
The working library is opened and active when opening any Speaker Tuning Panel. The working library is automatically updated with the latest stored tunings/settings when
exiting the open STP. Audio Architect is installed pre-configured for DCi amplifiers with a working library previously loaded with JBL Screen Array tunings from the JBL
Master Screen Array Library.
NOTE: Multiple STP's can be opened but only the last parameters on the last panel closed are saved to the working library.
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Advanced Operation
JBL Master Screen Array Library
This library is included with Audio Architect at install. The tunings in this library were developed and validated against previous same tunings for Crown DSI amplifiers. It
is read-only to prevent over-write. At any time, a user can load this library to access reference JBL tunings for these devices.
User Libraries
At any time, the user may save the current working library to a custom user library file.
Loading a Library
Click on the File/Open > Speaker Tuning dialog on the device main panel to open and load an existing library file into the working library. This action replaces the current
working library. Any changes not saved to the existing working library will be lost.
Saving a Library
Click on the File/Save > Speaker Tuning dialog on device main panel to save the current working library to any filename.
NOTE: JBL files are write-protected/read-only and cannot be over-written.
Library File Locations
The file location and naming conventions for all speaker tuning libraries is:
• Windows 7 and Windows 8.1 path C:\ProgramData\Harman Professional\Audio Architect\
• Windows XP path C:\Documents and Settings\All Users\Application Data\Harman Professional\Audio Architect\
Library Filename Conventions
The general file names are:
• Working Library: Crown Library.DCi Series.SpeakerTuning
• User Libraries: Any_user_file_name.DCi Series.SpeakerTuning
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Advanced Operation
Channel Levels and Mutes
When viewing the Configuration panel, the panel can be expanded or minimized using the Arrow button, as shown on the right side of the Basic Configuration panel in
Figure 38. From the Configuration panel, channel levels can be adjusted using the Level faders, channels can be muted, and Level faders can be linked using the Link
buttons.
Figure 38: Basic Configuration panel
Input Signal Level Meter (green)
The measurement range is from 0dBFS to –40dBFS with 0.5dB resolution. Each audio channel has the following monitors:
• Switched Audio Input: This meter shows only the switched (selected) audio input after the Input Audio Router.
• Clip Indicator
• Peak + RMS levels
Output Signal Level Meter (blue)
The measurement range is from 0 dB to –40 dB with 0.5 dB resolution. The monitors are scaled so that 0 dB is referenced to the full rated output voltage of the amplifier.
The wider left meter is rms and the right meter is peak for each channel. An output clip indicator is provided.
Indicators
• Temp: Lights if the temperature of the amplifier is too high and the amplifier is near shutdown.
Green: Thermal headroom used up is less than 59%.
Yellow: Thermal headroom used up is 60-80%.
Red: Thermal headroom used up is more than 81%.
• Limit: Lights when the amplifier signal is being limited.
• Load: Lights when the load impedance is out of range.
• Ready: Lights when the amplifier is on and ready to supply power.
• Fault: Lights when the amplifier is in a fault mode service may be required.
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Advanced Operation
Software-Controllable Onboard DSP
Crown DriveCore Install DA amplifiers have Digital Signal Processing built into the amplifier.
When you use a DriveCore Install DA amp, the loudspeaker processors, crossovers, limiters and delays are in the onboard DSP – so discrete rack mount devices are not
needed. This drastically cuts setup time, commissioning, rack space and costs. The DriveCore Install DA DSP can be monitored and controlled with a computer running
Audio Architect software, and connected to the amplifier Network Connector by a Category 5 Network cable.
Some applications for this DSP are:
• Configure signal flow
• Optimize system gain structure
• Configure speaker configurations (set the drive levels, frequency bands, delays and limiting for your particular speakers)
• Configure EQ, filtering, and much more
See the Audio Architect Help files for more detailed information.
Figure 39: Onboard DSP controllable from Configuration panel
On the left of this panel is the Input and Output Signal Level Monitor. On the right side are rows of DSP selection buttons for each channel. When you double click on a
button, a control panel opens for that button’s function.
Also on the right are buttons that open control panels for these functions:
• Amplifier mode
• Signal generator (pink noise and sine wave)
• Amplifier information
• Recall and store presets
• Preset manager
• Apply to others (apply this amplifier’s DSP settings to other devices)
These functions will be further explained on the next several pages.
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Advanced Operation
Input Signal Router
Each channel of the DriveCore Install DA signal processing has an
Input Signal Router that lets you choose the audio signal that will be
used by the channel.
• Analog Audio: This selection configures the input router for
analog sources. Each output channel will select its corresponding
analog input. Choices for the Analog Audio input are any
available analog input channels or one of the summed variants
(e.g. Analog Input 1+2, Analog Input 3+4, etc.). Selecting Analog
only will automatically change the MEDIUM input source to none.
• Network Only: This selects the audio input from the Dante port
on the back panel of the amp. Each amplifier has 8 Dante input
channels, as well as summed variants (e.g. Dante Inputs A+B,
Dante Inputs C+D, etc.).
• Network With Analog Backup: The input takes the network signal
as its source when the network signal or just the network clock
is present. If the network lock is lost, the input switches to the
selected Analog Source. Once that network lock is found again,
the input switches back to the selected network source. This
works even when the network signal has no audio but is sending
a clock signal.
• Analog Overrides Network: Dante input is used as the channel's
source. If the analog signal level is greater than an Analog Signal
Threshold, which is user-defined, the input switches to the analog
signal. As long as the analog signal level exceeds the threshold,
or as long as its level falls below threshold for a user-defined hold
time, the analog signal remains the channel's source.
The control operation will vary based on the mode that is selected.
Figure 40: Basic Source Routing panel
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Source Routing/Configuration
Advanced Operation
Figure 41: Advanced Source Routing panel
Quick Start Selection button at the bottom of the panel. Manual configuration of Threshold, Attack, Release, and Depth of Cut can be adjusted in this panel. These items are
defined as follows:
• Threshold – Sets the level in dB below which the secondary input will be engaged.
• Attack – Defined as the time it takes for the secondary source to engage. This can range from 0.1 seconds to 1.0 seconds
• Release – Defined as the time it takes for the primary input to re-engage one the threshold level is exceeded.
• Depth of Cut – Defined as the level in dB of the primary source is held at if the release time is not exceeded.
Analog Only: This is the audio input from the audio connector on the back panel of the amp. Choices for the Analog Audio input are Channel 1, Channel 2, or a sum of
Channels 1 and 2.
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Advanced Operation
Input Delay and Driver/Output Delay
Input delay includes up to 2 seconds of delay. Output delay is typically used for driver alignment. Up to 0.1 seconds of output delay is provided. See Figure 42.
Figure 42: Delay panel
Input/Output Equalization
These panels let you adjust channel equalization for up to 8 frequencies. You can select filter type, frequency, gain, and bandwidth in octaves or Q as set by the user
preferences in Audio Architect. Changes to the equalizer’s frequency response can be done by typing in parameters or by click-dragging the response curve. See Figure
43.
Figure 43: EQ panel
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Advanced Operation
Crossover Filters
The Crossover section lets you use infinite impulse response (IIR) Crossover filter.
Each audio channel has three separate places where filters can be placed in the system: input EQ, Crossover, and Output EQ. Up to 16 EQ filters per channel are available,
plus crossover filters. Each filter has up to +/-24dB of gain.
• Lowpass EQ: Variable bandwidth, can be expressed as Q (0.100 to 35) or Octaves (0.041 to 6.672)
• Highpass EQ: Variable Q from 0.1 to 25
• Parametric EQ: Variable Q from 0.1 to 35
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Figure 44: Crossover panel
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Advanced Operation
LevelMax™ Suite
This is a suite consisting of a peak voltage limiter, RMS power limiter, clip limiter and transducer thermal limiter. First you will set the mode to automatic or advanced: See
Figure 45.
• Automatic mode: The software determines the best settings based on the signal characteristics. You can modify only the RMS threshold, Speaker Thermal threshold
and time constant. Everything else is set automatically.
• Advanced mode: You can modify the RMS threshold, Speaker Thermal threshold, time constant, Peak threshold and Peak/RMS release. Peak Voltage Limiter This
limits the peak voltage output of the amplifier.
• On: Enables or disables this function. You’ll set the parameters below:
• Threshold: Sets the level, in absolute voltage, which the limiter will allow from the amplifier. The range is from 1 Vpk to 255 Vpk.
• Attack Time: Sets the attack time of the limiter. The attack time is defined as the time it takes the limiter to attenuate the output signal by 20 dB. The range is from .1
millisecond to 100 milliseconds. The Instant setting attack time is instant (0 millisecond).
• Release Time: Sets the release time of the compressor. The release time is defined as the time it takes the limiter to increase the output signal by 20 dB. The range is
the same range as attack time above.
Figure 45: LevelMAX panel
Transducer Thermal Limiter
This limits the long-term output power of the amplifier to what the loudspeaker load can handle without overheating and going into thermal compression. You can set the
voltage level at which the thermal limiter engages, the thermal response time and thermal voltage. Your loudspeaker manufacturer might be able to provide this information.
Meters show the amplifier output level in dBFS; and peak, RMS, and total gain reduction.
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Signal Path Block Diagram
Signal Path Block Diagram
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Figure 46: Signal Path Block Diagram
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Protection System
Protection System
Thermal Indicator
If the amplifier becomes too hot for safe operation, the channel that is generating too much heat will be shut down until the temperature drops below the thermal limit.
The front-panel thermal indicator will illuminate at 80 degrees Celsius, indicating the onset of compression affecting the audio signal. The amplifier will continue to run
in this state until either the temperature is reduced to a safe operating range, or if the temperature continues to rise, the channel will shut off to protect itself above 98
degrees Celsius.
Fault
The amplifier will enter a Fault state if the amplifier senses an unsafe condition. This protection is for both internal and external faults. In addition, be sure that the load
connected to the amplifier is within 2 - 16 Ohm limit (4 - 16 Ohm Bridge Mono). If wiring is verified as correct and the fault condition persists, see "Service" on page 52 for servicing information.
Auto Insertion High-Pass Filters
A 35 Hz high-pass filter is inserted automatically when a channel is selected for Hi-Z operation.
AC Under/Over Voltage Protection
If the AC line voltage drops below 10% or rises above 10% of the nominal operating voltage of the amplifier, the amplifier’s power supply turns off and the blue Power LED
flashes. The amplifier will turn back on when the AC line voltage returns to safe operating levels.
Breaker
The DCi 4|1250DA and 8|600DA models utilizes a resettable breaker. Please contact Crown Service department for more information.
Fan-Cooled Chassis
DCi Series amplifiers are cooled by quiet, variable speed fans. Maximum fan noise level of a DCi amplifier is 47 dBA. The fans will pull air from the front of the amplifier to
the rear of the amplifier.
The following fault conditions cause the fan to turn on full speed.
• High Frequency fault
• DC fault
• Short circuit fault
• Thermal fault
• Rail fault
• After a fault, the fan will remain at full speed for at least 60sec
Universal Switching Power Supply
The DCi Series incorporates a new switching power supply designed for extremely high efficiency and high output power. The supply includes Power Factor Correction
(PFC), a Series Resonant Converter (SRC) and accepts AC supply voltages from 100 V~ to 240 V~. Microprocessor controlled diagnostic and control capabilities both
optimize performance, and enhance long-term reliability.
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Troubleshooting
CONDITION: Power indicator is
Mains indicator is on.
off.
POSSIBLE REASON:
• The amplifier’s Power switch is off.
CONDITION: Power indicator is
Mains indicator is off.
off.
POSSIBLE REASON:
• The power supply breaker has tripped.
• The amplifier has lost AC Power.
• The amplifier is not plugged in to the power
receptacle.
CONDITION: Power indicator is
ashing.
POSSIBLE REASON:
• The AC line voltage has dropped below 10%
or has risen above 10% of the nomi nal line
voltage of the power supply.
• When the Amp is in Sleep Mode as set by the
AUX Port, the amplifier will not power up
until the ground closure on the AUX Port is
released. When the power button is pushed
in this condition, the Power Indicator will
flash for 2 – 3 seconds.
Troubleshooting
“Off/Flashing/On” above means that
the LED can be off, or flashing, or on.
CONDITION: Thermal indicator
is on.
POSSIBLE REASON:
• The amplifier is becoming too hot for safe
operation. Allow amplifier to cool.
Check for loads less than 2Ω, and for
excessive input levels. Check
for proper ventilation and proper
mode-switch set ting.
CONDITION: Fault indicator is
ashing.
POSSIBLE REASON:
• There are a number of conditions that result
in the Fault indicator flashing: temperature
above 98C, DC/LF protection is engaged, HF
detect, output short
circuit detected. These conditions should all
be checked and attempted to be resolved
before the amp is shipped back for service.
page 44
DriveCore Install DA Series Operation Manual
Page 49
Troubleshooting
CONDITION: Distorted sound.
POSSIBLE REASON:
• Load is wired incorrectly or Stereo/Bridge
mode switch is set incorrectly. Check both.
• Input is overloaded by a signal level that is
too high. Turn down your amplifier level
controls, or turn down the input signal, until
the clip light goes out.
NOTE: If the signal sounds distorted even
though the Clip LED is off, the input signal
may be dis torted before it reaches the
amplifier input. Check gain staging and
output levels of the mixer or preamp..
CONDITION: No sound, even
though the amp has power.
Power LED is on with out flashing and the
amp is receiving an input sig nal. Signal
indicator is flashing.
POSSIBLE REASON:
• Speakers not connected.
• Open circuit due to speaker failure.
“Off/Flashing/On” above means that
the LED can be off, or flashing, or on.
• Based on the front panel LEDs, determine
which channel has a short. Remove the
associated input connector to ensure that no
voltage will be present on the output.
Remove the shorted load (and possibly
attached cables) and have it checked by a
qualified technician. If the shorted condition
remains after the load is removed, the unit
should be sent into a qualified service center.
• Ready LED is off. Channel has been set to
Sleep mode via the Aux port or Power Save
mode.
DriveCore Install DA Series Operation Manual
page 45
Page 50
CONDITION: No input signal.
Signal indicator is not flashing even though
audio is applied and the channel is ready.
POSSIBLE REASON:
• Input signal level is very low.
CONDITION: Bridge LED is lit.
POSSIBLE REASON:
• Amplifier is in Bridge Mono mode.
Troubleshooting
“Off/Flashing/On” above means that
the LED can be off, or flashing, or on.
page 46
DriveCore Install DA Series Operation Manual
Page 51
DCi DA Specications
DCi DA Specications
Dual Mode — All Channels Driven
DCi Dante ModelChannels2Ω4Ω8Ω16Ω70Vrms100Vrms
8|600DA8300W600W600W300W600W600W
4|1250DA41250W1250W1250W625W1250W1250W
Minimum Guaranteed Power (20 Hz - 20 kHz)
Bridge Mono Mode — All Channels Driven
DCi Dante Model4Ω8Ω16Ω140Vrms200Vrms
8|600DA600W1200W1200W1200W1200W
4|1250DA2500W2500W2500W2500W2500W
Minimum Guaranteed Power (20 Hz - 20 kHz)
Input Sensitivity
DCi Dante Model8Ω70Vrms100Vrms
8|600DA1.4Vrms1.4Vrms2.0Vrms
4|1250DA2.0Vrms1.4Vrms2.0Vrms
Dimensions
DCi Dante ModelWidthHeightDepth
8|600DA19 in. (48.3 cm)3.5 in. (8.9 cm)17 in. (43.2 cm)
4|1250DA19 in (48.3 cm)3.5 in. (8.9 cm)17 in. (43.2 cm)
DriveCore Install DA Series Operation Manual
page 47
Page 52
Performance Specifications
DCi DA Specications
8|600DA4|1250DA
(at maximum level setting) 4/8Ω, 70Vrms and 100Vrms
Voltage Gain
Operation
Frequency Response
(8Ω, 20Hz - 20kHz)
Dante
Signal-to-Noise Ratio
(ref. rated power, 8Ω, 20Hz - 20kHz)
Total Harmonic Distortion
(at full rated power, from 20Hz - 20kHz)
Analog Input Signal to Noise Ratio
(ref. rated power, 8Ω, 20Hz - 20kHz)
Intermodulation Distortion
(60Hz and 7kHz at 4:1, from - 30dB to full rated power)
Pink noise 12dB crest factor, bandwidth limited 22Hz to 22kHz.
Typical line impedance used.
Data based on all channels driven.
DCi 4|1250DA - Bridge
P1-32120 VAC / 60 Hz230 VAC / 50 Hz
ConditionLoad
At Idle AwakeN/A1. 61836251570.9183625157
"Line
current
(amps)"
4Ω8.430910542664.3238813205
1/8 Power
Pink Noise
Typical of program
material just at clip
8Ω8.02638982263.8207707178
16Ω7. 42327922003.8216737186
140V (8Ω)7. 32277751954.3230785198
200V (16Ω)
7. 62267731953.9229781197
Power Dissipated as Heat"Line
watts BTUkcal/hrwatts BTUkcal/hr
current
(amps)"
Power Dissipated as Heat
1/3 Power
Pink Noise
Typical of program
material at
extreme clip
8Ω1 7. 53841 3 113309.54141412356
16Ω1 7. 536512463149.0292997251
140V (8Ω)16.8330112 82848.83451176296
200V (16Ω)1 7. 133411 3 92879.0291991250
DCi 4|1250DA - Dual
P1-32120 VAC / 60 Hz230 VAC / 50 Hz
4Ω19.5533181945810.04191432361
ConditionLoad
At Idle AwakeN/A1. 61836251570.9184628158
"Line
current
(amps)"
2Ω8.921774 01874.5230787198
1/8 Power
Pink Noise
Typical of program
material just at clip
4Ω9.02458352104.3215734185
8Ω8.32327922003.9195665168
70V (4Ω)8.52207511894.4198675170
100V (8Ω)7. 62197471883.9177604152
2Ω21.3443151238110.64051382348
1/3 Power
Pink Noise
Typical of program
material at
extreme clip
4Ω20.339713573429.33001025258
8Ω18.030110272598.8249851215
70V (4Ω)1 7. 12899882499.0262896226
100V (8Ω)1 7. 42789502409.1265904228
Power Dissipated as Heat"Line
watts BTUkcal/hrwatts BTUkcal/hr
current
(amps)"
Power Dissipated as Heat
DriveCore Install DA Series Operation Manual
page 49
Page 54
AC Power Draw and Thermal Dissipation
AC Power Draw and Thermal Dissipation:
Pink noise 12dB crest factor, bandwidth limited 22Hz to 22kHz.
Typical line impedance used.
Data based on all channels driven.
DCi 8|600DA - Bridge
15004563770120 VAC / 60 Hz230 VAC / 50 Hz
ConditionLoad
At Idle AwakeN/A1. 92187441881. 0220751189
"Line
current
(amps)"
4Ω5.4330112 62842.8325110 9279
1/8 Power
Pink Noise
Typical of program
material just at clip
8Ω8.1346118 12984.2335114 4288
16Ω7. 730610442633.8276941237
(16Ω)7. 730010232583.9285973245
140V
(33.33Ω)7. 52819602423.9272929234
200V
Power Dissipated as Heat"Line
watts BTUkcal/hrwatts BTUkcal/hr
current
(amps)"
Power Dissipated as Heat
1/3 Power
Pink Noise
Typical of program
material at
extreme clip
8Ω1 7. 953018104569.04761625410
16Ω1 7. 042114373628.73891328335
(16Ω)17. 343915003788.83821305329
140V
(33.33Ω)1 7. 041214073558.634211 6 8294
200V
DCi 8|600DA - Dual
15004563770120 VAC / 60 Hz230 VAC / 50 Hz
4Ω10.846815974035.44451519383
ConditionLoad
At Idle AwakeN/A1. 92227561911.0221754190
"Line
current
(amps)"
2Ω5.5336114 72983.0332113 3286
1/8 Power
Pink Noise
Typical of program
material just at clip
4Ω8.236312413134.434811 8 6299
8Ω7. 831410712704.1293999252
(16.33Ω)7. 630710472644.0289979274
70V
(33.33Ω)7. 829310012523.9262896226
100V
2Ω11. 049817004295.947616254 10
1/3 Power
Pink Noise
Typical of program
material at
extreme clip
4Ω1 7. 5510173943810.05471868471
8Ω1 7. 446715934029.14211437362
(16.33Ω)1 7. 044615223849.03931342338
70V
(33.33Ω)16.841914303608.936212343 11
100V
Power Dissipated as Heat"Line
watts BTUkcal/hrwatts BTUkcal/hr
current
(amps)"
Power Dissipated as Heat
page 50
DriveCore Install DA Series Operation Manual
Page 55
Warranty (United States Only)
Warranty (United States Only)
SUMMARY OF WARRANTY
Crown International, 1718 West Mishawaka Road, Elkhart, Indiana 46517-4095 U.S.A. warrants to you, the ORIGINAL PURCHASER and ANY
SUBSEQUENT OWNER of each NEW Crown product, for three years from the date of purchase by the original purchaser (the “warranty period”)
that the new Crown product is free of defects in materials and workmanship. We further warrant the new Crown product regardless of the reason
for failure, except as excluded in this Warranty.
*Warranty is only valid within the United States of America. For information on Warranty outside of the U.S.A, please contact your local
distributor.
ITEMS EXCLUDED FROM THIS CROWN WARRANTY
This Crown Warranty is in effect only for failure of a new Crown product which occurred within the Warranty Period. It does not cover any product which has been damaged
because of any intentional misuse, accident, negligence, or loss which is covered under any of your insurance contracts. This Crown Warranty also does not extend to the
new Crown product if the serial number has been defaced, altered, or removed.
WHAT THE WARRANTOR WILL DO
We will remedy any defect, regardless of the reason for failure (except as excluded), by repair, replacement, or refund. We may not elect refund unless you agree, or unless
we are unable to provide replacement, and repair is not practical or cannot be timely made. If a refund is elected, then you must make the defective or malfunctioning product
available to us free and clear of all liens or other encumbrances. The refund will be equal to the actual purchase price, not including interest, insurance, closing costs, and
other finance charges less a reasonable depreciation on the product from the date of original purchase. Warranty work can only be performed at our authorized service
centers or at the factory. Warranty work for some products can only be performed at our factory. We will remedy the defect and ship the product from the service center or our
factory within a reasonable time after receipt of the defective product at our authorized service center or our factory. All expenses in remedying the defect, including surface
shipping costs in the United States, will be borne by us. (You must bear the expense of shipping the product between any foreign country and the port of entry in the United
States including the return shipment, and all taxes, duties, and other customs fees for such foreign shipments.)
HOW TO OBTAIN WARRANTY SERVICE
You must notify us of your need for warranty service within the warranty period. All components must be shipped in a factory pack, which, if needed, may be obtained from
us free of charge. Corrective action will be taken within a reasonable time of the date of receipt of the defective product by us or our authorized service center. If the repairs
made by us or our authorized service center are not satisfactory, notify us or our authorized service center immediately.
DISCLAIMER OF CONSEQUENTIAL AND INCIDENTAL DAMAGES
YOU ARE NOT ENTITLED TO RECOVER FROM US ANY INCIDENTAL DAMAGES RESULTING FROM ANY DEFECT IN THE NEW CROWN PRODUCT. THIS INCLUDES
ANY DAMAGE TO ANOTHER PRODUCT OR PRODUCTS RESULTING FROM SUCH A DEFECT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATIONS OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
WARRANTY ALTERATIONS
No person has the authority to enlarge, amend, or modify this Crown Warranty. This Crown Warranty is not extended by the length of time which you are deprived of the use
of the new Crown product. Repairs and replacement parts provided under the terms of this Crown Warranty shall carry only the unexpired portion of this Crown Warranty.
DESIGN CHANGES
We reserve the right to change the design of any product from time to time without notice and with no obligation to make corresponding changes in products previously
manufactured.
LEGAL REMEDIES OF PURCHASER
THIS CROWN WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. No action to enforce this
Crown Warranty shall be commenced after expiration of the warranty period.
THIS STATEMENT OF WARRANTY SUPERSEDES ANY OTHERS CONTAINED IN THIS MANUAL FOR CROWN PRODUCTS. 04/15
DriveCore Install DA Series Operation Manual
page 51
Page 56
Service
Service
Crown products are quality units that rarely require servicing. Before returning your unit for servicing, please contact Crown Technical Support to verify the need for
servicing.
Warranty is only valid within the country in which the product was purchased.
This unit has very sophisticated circuitry which should only be serviced by a fully trained technician. This is one reason why each unit bears the following label:
CAUTION: To prevent electric shock, do not remove covers� No user serviceable parts inside� Refer servicing to a qualified
technician�
Complete the Service Return Authorization form in the back of this manual, when returning a Crown product to the factory or authorized service center. The form must be
included with your product inside the box or in a packing slip envelope securely attached to the outside of the shipping carton. Do not send this form separately.
Worldwide Service
Service may be obtained from an authorized service center (contact your local Crown/Amcron representative or our office for a list of authorized service centers). To obtain
service, simply present the bill of sale as proof of purchase along with the defective unit to an authorized service center. They will handle the necessary paperwork and repair.
Remember to transport your unit in the original factory pack.
US and Canada Service
Service may be obtained in one of two ways: from an authorized service center or from the factory. You may choose either. It is important that you have your copy of the bill
of sale as your proof of purchase.
Service at a US or Canada Service Center
This method usually saves the most time and effort. Simply present your bill of sale along with the defective unit to an authorized service center to obtain service. They will
handle the necessary paperwork and repair. Remember to transport the unit in the original factory pack. A list of authorized service centers in your area can be obtained from
Crown Factory Service, or online from www.crownaudio.com/en/support/service_lookup
Factory Service
Crown accepts no responsibility for non-serviceable product that is sent to us for factory repair. It is the owner’s responsibility to ensure that their product is serviceable
prior to sending it to the factory.
A Service Return Authorization (SRA) is required for product being sent to the factory for repair. An SRA can be completed online at www.crownaudio.com/support/rma. If
you do not have access to the web, please call Customer Service at 574.294.8200 or 800.342.6939 extension 8205 in North America, Puerto Rico and the Virgin Islands
only.
For warranty service, we will pay for ground shipping both ways in the United States. Contact Customer Service to obtain prepaid shipping labels prior to sending the unit.
Or, if you prefer, you may prepay the cost of shipping, and HARMAN will reimburse you. Send copies of the shipping receipts to HARMAN to receive reimbursement.
Your repaired unit will be returned via UPS ground. Please contact us if other arrangements are required.
Factory Service Shipping Instructions
1� Service Return Authorization (SRA) is required for product being sent to the factory for service. Please complete the SRA by going to www.crownaudio.com/support/
rma. If you do not have access to our website, call 1.800.342.6939, extension 8205 and we will create the SRA for you.
2� See packing instructions that follow.
3� Ship product to:
HARMAN Factory Service
1718 W Mishawaka Rd.
Elkhart, IN 46517
4� Use a bold black marker and write the SRA number on three sides of the box.
5� Record the SRA number for future reference. The SRA number can be used to check the repair status.
page 52
DriveCore Install DA Series Operation Manual
Page 57
Service
Packing Instructions
Important: These instructions must be followed. If they are not followed, HARMAN International, Inc. assumes no responsibility for damaged goods and/or accessories that
are sent with your unit.
1� Fill out and include the Service Return Authorization Request in the back of this manual.
2� Do not ship any accessories (manuals, cords, hardware, etc.) with your unit. These items are not needed to service your product. We will not be responsible for these
items.
3� When shipping your Crown product, it is important that it has adequate protection. We recommend you use the original pack material when returning the product for
repair. If you do not have the original box, please call HARMAN at 800.342.6939 or 574.294.8210 and order new pack material. (Do not ship your unit in a wood or
metal cabinet).
4� If you provide your own shipping pack, the minimum recommended requirements for materials are as follows:
a� 275 P.S.I. burst test, double-wall carton that allows for 2-inch solid Styrofoam on all six sides of unit or 3 inches of plastic bubble wrap on all six sides of unit.
b� Securely seal the package with an adequate carton sealing tape.
c� Do not use light boxes or “peanuts”. Damage caused by poor packaging will not be covered under warranty.
Enclose the completed Service Return Authorization Request (or securely attach it to the outside of carton) and re-seal the shipping pack with a sturdy carton sealing tape.
Estimate Approval
Approval of estimate must be given within 30 days after being notified by HARMAN International. Units still in the possession of HARMAN after 30 days of the estimate will
become the property of HARMAN International.
Payment of Non-Warranty Repairs
Payment on out-of-warranty repairs must be received within 30 days of the repair date. Units unclaimed after 30 days become the property of HARMAN International.
If you have any questions, please contact HARMAN.
HARMAN Factory Service
1718 W. Mishawaka Rd.,
Elkhart, Indiana 46517 U.S.A.
Telephone:
574-294-8200
800-342-6939 (North America, Puerto Rico, and Virgin Islands only)
Shipping Address: HARMAN Factory Service, 1718 W. Mishawaka Rd., Elkhart, IN 46517
You may also request a service return authorization at www.crownaudio.com/support/rma
PLEASE PRINT CLEARLY
SRA #: ______________________ (If sending product to Crown factory service)
Model: ______________________ Serial Number: _________________________ Purchase Date: ____________________
PRODUCT RETURN INFORMATION
Individual or Business Name: ___________________________________________________________________________________________________
Phone #: ____________________________ Fax #:__________________________________ E-Mail:________________________________________
Street Address (please, no P.O. Boxes): ____________________________________________________________________________________________
City: ___________________________ State/Prov:_______________ Postal Code: ________________ Country:________________________________
Nature of problem: __________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
Other equipment in your system: ________________________________________________________________________________________________
If warranty is expired, please provide method of payment. Proof of purchase may be required to validate warranty.
PAYMENT OPTIONS
I have open account payment terms. Purchase order required. PO#: _____________________________ COD
Credit Card (Information below is required; however if you do not want to provide this information at this time, we will contact you when your unit is repaired for the
information.)
Credit card information:
Type of credit card:
Type of credit card account:
Card # _______________________________________ Exp. date: ________________ *Card ID #: _______
* Card ID # is located on the back of the card following the credit card #, in the signature area. On American Express, it may be located on the front of the card. This number is required to
process the charge to your account. If you do not want to provide it at this time, we will call you to obtain this number when the repair of your unit is complete.
Name on credit card: _____________________________________
Billing address of credit card: ______________________________
______________________________
______________________________
MasterCard Visa American Express Discover
Personal/Consumer Business/Corporate
page 54
DriveCore Install DA Series Operation Manual
Page 59
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