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Nanjing Hanlong Technology Co., Ltd
USER GUIDE
UC803(P)
Version:1.0.3.59
ENTERPRISE HD IP PHONE
86-25-84608050
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Notices Information
Notices Information
Copyright
Copyright © 2005 - 2013 Nanjing Hanlong Technology CO., LTD. All rights reserved.
Nanjing Hanlong Technology Co., LTD. owns all the right to revise and change this document at
any time. And all the illustrations and instructions in this paper are subject to the copyright
protection of legal law. No parts of this document may be used or reproduced, transmitted by the
third parties for any purposes without the express written permission of Nanjing Hanlong
Technology Co., LTD.
When this document is made available on Hanlong’s web page, Hanlong Technology Co., LTD.
gives its right to download and print copies of this content only for private use as a user manual.
No parts shall have the right to alter, modify or use as commercial means without the express
written permission of Nanjing Hanlong Technology Co., LTD.
Safety cautions
To use the Phone follow the instructions in this manual.
To use the power adapter that delivered with the phone. Other power adapters may damage
the phone.
The phone is only for indoor use. And also avoid in high humidity, water and some other
liquids.
Do not use the phone during thunderstorms.
CE
FCC
Disposal of the phone
This
symbol indicates that the product is classified as electrical or electronic
equipment and should not be disposed of with other commercial or household waste at
the end of its working life.
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Notices Information
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Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage
the surface or internal electronics of the phone.
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Table of Content
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Table of Content
Notices Information........................................................................................................................1
Copyright ..................................................................................................................................1
Safety cautions..........................................................................................................................1
Disposal of the phone................................................................................................................1
Cleaning....................................................................................................................................2
Table of Content.............................................................................................................................3
Getting Started................................................................................................................................5
Packing List ..............................................................................................................................5
Phone Installation......................................................................................................................6
1. Attach the Foot stand ....................................................................................................7
3. Connect the Network and Power...................................................................................8
Initialization..............................................................................................................................8
Getting Familiar with Your Phone..............................................................................................10
Hardware Components Preview..............................................................................................10
Icon Preview ...........................................................................................................................13
Memory Key Function Overview...........................................................................................14
Basic Features Configuration.....................................................................................................16
Web Login ..............................................................................................................................16
Administrator Password..........................................................................................................17
Language.................................................................................................................................18
Time and Date.........................................................................................................................19
Screen Saver............................................................................................................................22
Ring Tone................................................................................................................................23
Volume....................................................................................................................................25
Directory.................................................................................................................................26
Basic Call Features......................................................................................................................29
Place a Call .............................................................................................................................29
End a Call................................................................................................................................30
Receive a Call.........................................................................................................................30
Auto Answer...........................................................................................................................31
Call Hold.................................................................................................................................32
Call Transfer ...........................................................................................................................33
Call Conference.......................................................................................................................35
Call Forward ...........................................................................................................................36
Call Return..............................................................................................................................39
Anonymous Call .....................................................................................................................40
Reject Anonymous..................................................................................................................40
Call Mute ................................................................................................................................ 41
DND........................................................................................................................................42
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Getting Started
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Key as Send.............................................................................................................................42
No Key Entry Timeout............................................................................................................42
Keypad Lock...........................................................................................................................43
Hot Line..................................................................................................................................44
Advanced Features......................................................................................................................45
Voice Message........................................................................................................................45
Intercom..................................................................................................................................46
Speed Dial...............................................................................................................................47
Direct Pickup ..........................................................................................................................48
Group Pickup..........................................................................................................................49
BLF.........................................................................................................................................49
Shared Line.............................................................................................................................51
Record.....................................................................................................................................52
Call Park..................................................................................................................................53
Paging .....................................................................................................................................53
DTMF ..................................................................................................................................... 54
Prefix.......................................................................................................................................55
Upgrade.........................................................................................................................................56
Factory Reset ..........................................................................................................................56
Upgrade...................................................................................................................................56
Troubleshooting............................................................................................................................59
Why is the phone LCD screen blank?.....................................................................................59
Why does the phone display "Network Unavailable"?...........................................................59
Why can’t I get a dial tone?....................................................................................................59
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Getting Started
Getting Started
Packing List
The package contains the following parts, please check if all the items are not missed:
The phone device
The footstand
Handset
Headset cord
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Getting Started
Power adapter
Ethernet cable
Quick installation reference
Phone Installation
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Getting Started
1. Attach the Foot stand
2. Connect the Handset and optional Headset
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Getting Started
3. Connect the Network and Power
Initialization
After your phone has been powered up, the system boots up and performs the following steps:
Automatic Phone Initialization
The phone finishes the initialization process by loading th e saved configuration. The phone LCD
screen will display "Booting"
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Getting Started
And then show “Initializing “during the initialization.
By default the phone attempts to contact a DHCP server in your network in order to obtain its
valid network settings, e.g. IP address, subnet mask, default gateway, DNS server.
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Getting Familiar with Your Phone
Getting Familiar with Your Phone
Hardware Components Preview
Item Description
LCD screen
To Presentation all information about the date& time, accounts,
soft keys, messages, calls and other some information.
Power Indicator LED To indicate the power status
Line keys
The phone supported up to 4 accounts
Steady green: idle interface, during a call..
Blink red: a call incoming
Soft keys Labels automatically to identity their context-sensitive features.
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Navigation keys
1. OK.
Up arrow key: To move up of the selection shows on the
screen.
Right arrow key: To move right of the selection
shows on the screen.
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Getting Familiar with Your Phone
Left arrow key: To move left of the selection shows on
the screen.
Down arrow key: To move down of the selection shows
on the screen.
1. To return to idle scr
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een.
2. To cancel the information or call on the screen.
Mute key
1. To mute the voice during the call (green light).
2. To un-mute the call.
Memory Keys
To be configured as different function as:
Line
Speed Dial
BLF
BLF List
Voice mail
Direct Pickup
Group Pickup
Call Park
Intercom
DTMF
Prefix
Hold
Conference
DND
Redial
Transfer
SMS
Hot -desking
Call Return
Paging
Record
Shared Line
The LED lights status when set as Shared line:
Stay green: Idle
Stay red: Busy
Blinked green: Ring Back
Blinked red: A call incoming
Steady orange: During a call
Blinked orange: Public Hold
Blinked green: Private Hold
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Getting Familiar with Your Phone
Light Drown: Unregistered
Speaker
Press this button to place a call in hands-free mode.
Vol ume
To decrease the volume.
To increase the volume.
Alphanumeric keypad To enter the phone numbers, letters and so on.
Message
To indicator the New message, and press to read.
Headset To indicate that the phone is or not in Headset mode.
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Getting Familiar with Your Phone
Icon Preview
Icon Description
Network
Registered succeed
Unregistered
Speakerphone mode
Handset mode
Headset mode
Mute
Forward
Do Not Disturb
Received calls
Dialed Calls
Missed calls
Forward calls
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Getting Familiar with Your Phone
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Memory Key Function Overview
Line
Speed Dial
BLF
BLF List
Voice Mail
Direct Pick Up
Group Pick Up
Call Park
Intercom
DTMF
Prefix
Conference
Forward
Transfer
Hold
DND
Redial
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Getting Familiar with Your Phone
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Call Return
Record
URL Record
Paging
Group Listening
Public Hold
Private Hold
Shared Line
URL
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Basic Features Configuration
Basic Features Configuration
This part will mainly introduce the basic configuration as the Time, Language, and Volume…
Web Login
Get the IP address: Press Menu →Status→ Information
Input the IP Address in the web browser.
Input the user name (default is admin), password (default is admin).
Login successfully.
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Basic Features Configuration
Note:
The PC and phone should be in the same segment.
When register the accounts in web and the server port is not “5060”, then “SIP Server”
should be set as “SIP Server’s IP address: server port.”, for example, “192.168.0.122: 5090”.
Administrator Password
The password is mainly used for login the web interface or set the advanced settings through
phone interface. And the default password of the administrator is: admin
To change to password via Phone Interface
Press Menu → setting → Advanced settings → password (default admin) → Phone
Setting → Set Password
Enter the current PWD (password), new password and confirm the new password.
Press save soft key or
to save the new password.
To change to password via Web Interface
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Basic Features Configuration
Management → Password
Fill the value
Click
to save the configuration.
Note:
When you use the web interface: user name: admin password: admin(default)
Language
The default Phone interface language is English.
To change the language via Phone interface
Press Menu → Setting → Basic Settings → Language.
Press
or Save soft key to save the configuration.
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Basic Features Configuration
To change the language via Web Interface
Setting → Preference →Web Language
Select the necessary one.
Press
to save the configuration.
Note:
All languages may not be available for selection. The available languages depend on the
language packs currently loaded to the IP phone.
Time and Date
The time and date show on the idle page, and it can be set and change by SNTP server
automatically or manual setting.
To configure the time and Date by SNTP setting
T o press Menu → Setting → Basic setting → Time & Date → SNTP Settings
Press
or , or Info soft key to change the Time zone.
Fill the NTP server1, NTP Server2, and Daylight Saving.
Press
or Save soft key to save the configuration.
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Basic Features Configuration
Note:
Press , all zone will show on the display, select the one you want and press save or
confirm key to save the configuration.
To configure time and date manually
T o press Menu → Setting → Basic setting → Time & Date → Manual Settings
Press
and or change the right time, or you can input the right time.
Press
or Save soft key to save the configuration.
To configure the Time & Date Format
T o press Menu → Setting → Basic setting → Time & Date Format
Press
and or press Info to change between 12 Hour or 24 Hour.
Press
and or press Info to change among Y-M-D(year-month-day),
M-D-Y(month-day-year), D-M-Y(day-month-year).
Press
or Save soft key to save the configuration.
To configure the DHCP time
T o press Menu → Setting → Basic setting → DHCP time
Press
and or press Info to change between Disable and Enable.
Press
or Save soft key to save the configuration.
To configure the Time and Date by web interface
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Logi
n
Login name: admin, password: admin(default)
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Basic Features Configuration
Network → Advanced →NTP Server
Fill the value in the blank.
To change the Time Zone and Date Display Format via web interface
Setting → Preference →Time Zone
Select the necessary one.
Press
to save the configuration.
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Basic Features Configuration
Note:
If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol
(SNTP) server, please contact your system administrator for more information.
Screen Saver
There are two types of screen saver:Backlight off, Time & Logo .
To enable screen saver via Phone
T o press Menu → Display → Screensaver...
Press
and or press Switch soft key to Choose the Time-out as 1 min or 2/5/10/30
minute.
Enter the Screensaver Type to choose one of the type: Backlight off, Time & Logo.
Press
or Save soft key to save the selected configuration.
To disable screen saver via Phone
T o press Menu → Display → Screensaver...
Press
and or press Switch soft key to Choose the Time-out as off.
Press
or Save soft key to save the selected configuration.
To Enable screen saver via Webpage
To Click Setting → Preference
To choose the Time-out as 1 min or 2/5/10/30 minute.
To select the screen Type as Backlight off or time & logo.
Click Saveset to save the configuration.
To Disable screen saver via Webpage
To Click Setting → Preference
To choose the Time-out as Off
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Basic Features Configuration
Click Saveset to save the configuration.
Ring Tone
You can adjust the type and volume of the ring tone.
To adjust the Ring Tone Type via Phone interface
Press Menu → Setting → Basic Settings → Ring Tone.
Press
and to select the aimed one.
Press
or Save soft key to save the configuration.
To adjust the Ring Tone Type via Web Interface
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Basic Features Configuration
Account → Advanced → Account Ring Tone
Select the wanted one
Click
to save the configuration.
To configure Distinctive Ring Tone via Phone Interface
Press Directory
Select the target contact
Press Detail soft key to edit the contact.
Press
and to select the wanted Ring Tone for the contact
Press Save soft key to save the contact.
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Basic Features Configuration
Volume
You can adjust the volume for the phone by the volume keys: and .
To adjust the Ring tone volume
Option 1: To press
and on the idle page
Option 2: To press and during the call is ringing.
To adjust the handset volume
T o press
and during a call in handset mode.
To adjust the headset volume
T o press
and during a call in headset mode.
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Basic Features Configuration
To adjust the speaker Volume
T o press
and during a call in speaker mode.
Directory
In the directory, you can add or delete your friends, business partner or anyone others’ phone No.
so you will not forget their number. Or put some anonymous phone No. in the blacklist to prevent
from being disturbed.
A. To add contacts list into local directory
To add contacts manually
Press Menu → DIR
Press Add soft key
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Basic Features Configuration
.
Enter the necessary information as Name, Phone number…
Press save soft key or
to add the contacts successfully.
To add contacts from Logs
Press History soft key or press Menu → Logs → Local history
Press
and to select the targeted one. (Press and switched among the All
calls, Dialed calls, Received calls, Missed Calls and Forward Calls).
Press Option soft key → Add to Contacts
Edit the necessary information as Name, Phone number…
Press save soft key or
to add the contacts successfully.
To add contacts via web interface
Click Directory
Enter the name, number and some other information.
Press
and then press button.
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Basic Features Configuration
B: To add contacts into blacklist
To add blacklist manually
Press Menu → Directory → Blacklist
Press Add soft key.
Enter the necessary information as Name, Phone number…
Press save soft key or
to add the contacts successfully.
To add blacklist from history
Press History soft key or press Menu → History → Local history
Press
and to select the targeted one.
Press Option soft key → Add to Blacklist
Edit the necessary information as Name, Phone number…
Press save soft key or
to add successfully.
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Basic Call Features
Basic Call Features
Place a Call
There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone.
To place a call by Handset
Pick up the handset, or press a line key and dial the necessary number.
Press
or press the send softkey, then the call is sending.
To place a call by Headset:
Press the
( light is Green),
Enter the desired number.
Press
or press the Send softkey, then the call is sending.
Placing a call by hands-free speakerphone
Press the
, or press the Line key, then you can hear the dial tone.
Press the number.
Press
or press the Send soft key, then the call is sending.
To place a call by call history or Directory
Press the History soft key (On the idle page) or Menu → History /Directory
Press and to select the targeted one.
Press Send soft key to make the call.
Note:
The key is set to be a send key. You can set the * key as send key or set some
other to be as send keys. For more information, refer to the Key as Send on page
During the call, you can also change among Headset, Handset or Free-speaker mode.
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Basic Call Features
End a Call
Here shows to end a call during three mode:
To end a call by Handset
Press the Cancel soft key or hang up the handset.
To end a call under Headset Mode
Press the Cancel soft key or press
.
To end a call under hands-free speakerphone Mode
Press the Cancel soft key or press
.
Note:
During the conference, to end the call is same as mentioned above.
Receive a Call
There are three ways to receive a call when the phone is ringing:
To receive a call by handset
Pick up the handset the conversation is built.
To receive a call by headset
Press
and now the conversation is built.
To receive a call by hands-free speaker
Option 1: Press
directly.
Option 2: Press Answer soft key.
Option 3: Press the Line key (flashes red).
Moreover, some other action can be done by soft key when the call is coming.
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Basic Call Features
To press the Reject soft key to reject the call. Or press
to reject the current call.
To press Forward to forward to another phone.
To press Silence soft key, and then the call will keep silent, no ring tone display.
Auto Answer
Enable auto answer feature, you will answer all incoming call automatically.
T o enable Auto Answer via Webpage
To Click Account → Advanced
To choose Yes for the Auto Answer.
To click Saveset to save the configuration.
T o Disable Auto Answer via Webpage
To Click Account → Advanced
To choose No for the Auto Answer.
To click Saveset to save the configuration.
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Basic Call Features
Call Hold
When use hold feature, the Hold icon will show on the display.
To make a call on hold during three modes:
To hold a call under handset mode:
Press Hold soft key to hold the current call.
Press Resume soft key to resume the call on hold.
To hold a call under headset mode:
Press Hold soft key to hold the current call.
Press Resume soft key to resume the call on hold.
To hold a call during the speaker mode:
Press Hold soft key to hold the current call.
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Basic Call Features
Press Resume soft key to resume the call on hold.
Call Transfer
This phone supports blind, attended and Semi-Attended Transfer.
Blind T ransfer
When you use this feature, you can transfer
Press Transfer soft key during the conversation, the call is on hold now.
Enter the number that transfers to.
Press Transfer soft key , and now the blind transfer completed.
NOTE:
The “Enable Call Feature” must be configured to “Yes” to enable this feature.
Attended T ransfer
When you use this feature, you can
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Basic Call Features
Press transfer soft key during the conversation, the call is on hold now.
Enter the number that transfer to, and press the send soft key or
.
Start the second conversation, press the transfer soft key, then, transfer completed.
NOTE:
To transfer calls across SIP domains, SIP service providers must support transfer across SIP
domains. Blind transfer will usually use the primary account SIP profile. To use this
function, should at least one line key set as Auto.
Semi-Attended Transfer
Press the transfer soft key during the conversation, the call is on hold now.
Enter the number transfer to, and then press
, then you can here the ring tone.
Press the Transfer soft key, and now the Semi-attended transfer completed.
NOTE: To use this function, should at least one line key set as Auto.
BLF Transfer
Set a Programmable Key or line key is set as BLF. For how to set BLF, please refer to BLF
Press the transfer soft key during the conversation, the call is on hold now.
Press BLF key then realize blind, attended and Semi-Attended Transfer.
(Webpage--Setting--Features)
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Basic Call Features
Call Conference
This IP Phone supports up to 5-way conference.
5-way conference
Assuming that call party A and B are in conversation. A wants to bring C, D and E in a
conference
A press line 2 key, the call is placed on hold.
A enter the number of C and then press send soft key or
.
C answering the call.
A press conference soft key, then A, B and C are now in a conference.(and now this is 3-way
conference)
A press line 3 key, the current 3-way conference is placed on hold.
A enter the number of D and then press send soft key or
.
D answering the call.
A press the conference soft key, then A, B, C and D are now in a conference.(and now this is
4-way conference)
A press line 4 key, the call is placed on hold.
A enter the number of E and then press send soft key or
.
E answering the call.
A press the conference soft key, then A, B, C, D and E are now the 5-way conference is built.
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Basic Call Features
A end the call, the conference is finished.
Note:
If C does not answer the call, A can back to continue the conversation with B;
Once A hangs up the call, the conference is ended, while if B or C drops the call, A&C or
A&B conversation continues.
The conference feature is not available on all servers. For more information, contact your
system administrator.
To realize the 5 way conference, the line should be all available.
Call Forward
This phone supports static forward (always forward, busy forward and no answer forward) and
dynamic forward
To configure static forward
To configure always forward
With this feature, all incoming calls will forward immediately to configured number.
Press Menu → Features → Call forward →Always Forward.
Press
and or press info soft key to select the enable choice
Enter the forward to number and on code (optional), off code (optional).
Press
or Save soft key to save the configuration.
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Basic Call Features
To configure busy forward
With this feature, the incoming calls are immediately forwarded if the phone is busy.
Press Menu →Features → Call forward →Busy forward.
Press
and or press info soft key to select the enable choice.
Enter the forward to number and on code (optional), off code (optional).
Press
or Save soft key to save the configuration.
To configure no answer forward
No Answer Forward: Incoming calls are forwarded if not answered after some time.
Press Menu →Features → Call forward →No answer forward.
Press
and or press info soft key to select the enable choice
Enter the forward to number and on code (optional), off code (optional).
Press
or Save soft key to save the configuration.
When the Forward feature is enabled, the Forward Icon will display on Top of the LCD.
To configure Forward via Web Interface
Setting → Features
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Click On for the Always/Busy/No Answer
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Basic Call Features
Fill the Forward to Number
(Optional) fill the on/off code
Click
to save the configuration
To cancel the forward feature via Phone Interface
Press Menu →Features → Call forward→Always/Busy/No answer Forward
Press
and or press info soft key to select the disable choice
Press
or Save soft key to save the configuration.
To cancel the forward feature via Web Interface
Setting → Features
Click Off for the Always/Busy/No Answer
Click
to save the configuration
To configure dynamic forward
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Basic Call Features
Forward an incoming call during the ringing.
When the phone is ringing, press Forward soft key.
Enter the forward number.
Press or press the send soft key, then the call is forwarded.
Note:
If the Programmable Key or line key is set as BLF, when an incoming call ringing, press this
BLF key directly to realize the dynamic forward.
Call Return
This feature allows you to dial the last phone call you received.
To configure the Call Return via phone interface
Press Menu →Features →Function Keys→ Line or Memory keys as Function Keys →
Memory key1(for example)
Select the wanted Line or Memory key.
Press
and or press info soft key to select the Key Event in the type field.
Press
and or press info soft key to select the Call Return.
Press
or Save soft key to save the configuration
To configure the Call Return via Web interface
Click Function keys → Line or Memory key.
Select the desired Line or Memory key and select Call Return in the Type.
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Basic Call Features
Click the to save the configuration.
Anonymous Call
Just enable the anonymous call feature, you can set your ID do not appear on the other phone that
you called.
To configure anonymous call
Press Menu →Features →Anonymous Call
Press
and or press info soft key to change the Line ID
Press
and or press info soft key to select the enable choice in Anonymous Call
filed.
Enter the call on code (optional), call off code (optional) .
Press
or Save soft key to save the configuration.
To cancel anonymous call feature
Press Menu →Features →Anonymous Call
Press
and or press info soft key to select the disable choice in Anonymous Call
filed.
Press
or Save soft key to save the configuration.
Reject Anonymous
If you do not want to be disturb by anonymous calls, you can set the reject anonymous call
features, so you will not hear the unknown calls
To configure rejecting anonymous call
Press Menu →Features →Anonymous Call
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Basic Call Features
Press
and or press info soft key to change the Line ID
Press
and or press info soft key to select the enable choice in Rejection filed.
Press
or Save soft key to save the configuration
To cancel rejecting anonymous call
Press Menu →Features →Anonymous Call
Press
and or press info soft key to select the disable choice in Rejection filed.
Press
or Save soft key to save the configuration.
Call Mute
When you use the Mute feature, the other parties will not hear your voice while you can hear their
voice. Call mute applies to all modes (handset, headset, and speakerphone).
To mute the call during a call (including a conference call)
Press the mute key
, then the mute key glows green, and the LCD display Mute Icon.
To disable the mute function, press
again.
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Basic Call Features
DND
When you use the DND feature, the phone is to reject all incoming calls automatically and you
can see the DND icon shown on the Top of the LCD on idle page.
To enable DND feature
Press the DND soft key when the phone is idle, and then DND iconshown on the LCD.
To disable DND feature
Press the DND soft key again, and then there is no DND icon on the LCD.
Key as Send
To configure Key as Send
Press Menu →Features → Key as Send
Press
and or press info/switch soft key to select the enable choice.
Press
or Save soft key to save the configuration
To cancel # Key as Send
Press Menu →Features → Key as Send
Press
and or press info/switch soft key to select the disable choice.
Press
or Save soft key to save the configuration.
No Key Entry Timeout
No Key Entry Timeout means that when you entry the number, it will dial out automatically after
some time when you stop enter the number.
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Basic Call Features
To configure No Key Entry Timeout
Click Webpage Setting → Preference
Fill the blank of No Key Entry Timeout: for example 5(seconds).(0 means never timeout, you
should press the send key the dial out the number.
3. Click the
to save the configuration.
Keypad Lock
To enable Keypad Lock via Phone
1. Press Menu--Settings--Advanced Setting--Phone Setting--Lock
2. Press Info or Switch to change choose lock type:All Keys Menu Key Function Key Lock &
Answer
3. Press Save or OK key to save the configuration.
To enable Keypad Lock via Phone
Press Menu--Settings--Advanced Setting--Phone Setting--Lock
Press Info or Switch to change choose Off.
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Basic Call Features
Press Save or OK key to save the configuration.
To enable Keypad Lock via Webpage
Click Webpage Setting → Preference
T o choose the Lock keys.
To fill the unlock PIN and auto lock time
Fill the Emergence Number, when the phone is Lock, only Emergency Number can be sent.
To click Saveset to save the configuration.
To Disable Keypad Lock via Webpage
1. Click Webpage Setting → Preference
2. To choose Disable for the Phone Lock.
3. To click Saveset to save the configuration.
Hot Line
To configure Hot Line
Press Menu →Features → Hot Line
Enter the Number and delay time (as present, we support off hook auto dial).
Press
or Save soft key to save the configuration
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Advanced Features
To configure Hotline auto dial via Web Interface
Setting → Features.
Fill the number in the Hotline Number and Hotline Time-out.
Click
to save the configuration.
Delete the number and save the configuration, and then now the Hotline auto dial is cancelled.
Advanced Features
Voice Message
This phone supports Voicemail, and when there is message, the message will will light
green. Moreover, when pick up the handset, or press speaker key, you will hear some quick busy
ne.
to
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Advanced Features
To configure the Voice mail feature
Press Menu→Messages→Voice Mail→Set Voice Mail.
Enter the Account1/2 /3 /4 N O .
Press
or Save soft key to save the configuration
Note：
This feature is not available on all servers. For more information, contact your system
administrator.
Intercom
hen use the intercom feature, you can quickly get access connect to the configured one.
o configure intercom feature via phone interface
→Function Keys→Line or Memory keys as Function Keys →
emory key1(for example)
Press
W
T
Press Menu →Features
M
and or press info soft key to select the intercom in the type field.
Enter the targeted Number.
Press
or Save soft key to save the configuration
hen the selected Line or Memory key will work as intercom.
o configure Intercom feature via Web Interface
Click Function keys → Line or Memory key.
Select the wanted Line or Memory key.
Enter the desired phone number in the Value field.
T
T
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Advanced Features
Select the Account ID
Click the
to save the configuration.
Note：
This feature is not available on all servers. For more information, contact your system
administrator.
Speed Dial
ith this feature, you can dial one directory by press the definite key.
o configure Speed Dial feature via phone interface
→Function Keys→Line or Memory keys as Function Keys →
emory key1(for example)
Press
W
T
Press Menu →Features
M
and or press info soft key to select the Speed Dial in the type field.
Enter the targeted Number.
Press
or Save soft key to save the configuration
hen the selected Line or Memory key will work as Speed Dial.
o configure Speed Dial feature via Web Interface
Click Function keys → Line or Memory key.
T
T
4
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Advanced Features
Select the wanted Line or Memory key and set as Speed Dial.
Enter the desired phone number in the Value field.
Select the Account ID
Click the
to save the configuration.
Direct Pickup
ith this feature, you can pick up the set line when it ringing.
o configure Direct Pickup feature via phone interface
→Function Keys→Line or Memory keys as Function Keys →
emory key1(for example)
Press
W
T
Press Menu →Features
M
4
8
and or press key to select the Speed Dial in the type field.
Enter the value.
Press
or Save soft key to save the configuration
hen the selected Line or Memory key will work as Direct Pickup.
o configure Direct Pickup feature via Web Interface
Click Function keys → Line or Memory key.
Select the wanted Line or Memory key and set as Direct Pickup.
Enter the pickup code and followed the desired phone number in the Value field.
Select the Account ID
Click the
T
T
to save the configuration.
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Advanced Features
Group Pickup
With this feature, you can pick up the specified group that you want incoming calls.
To configure the Pick up via phone interface
Press Menu →Features →Function Keys→ Line or Memory keys as Function Keys →
Memory key1(for example)
Select the wanted Line or Memory key.
Press
and or press info soft key to select the Group Pickup in the type field.
Enter pickup code and followed the desired group number
Press
or Save soft key to save the configuration
To configure the Group Pick up via Web interface
Click Function keys → Line or Memory key.
Select the desired Line or Memory key and select Group Pickup in the Type.
Enter the pickup code and followed the desired Group number in the Value field.
Click the
to save the configuration.
BLF
You can use the BLF (Busy Lamp Field) feature to monitor a specific one whether his phone is
busy or free.
When the monitored line is idle, the light is steady green.
When the monitored line is ringing, the light is blinking red, press the BLF key to pick the
phone up directly.
When the monitored line is calling or in a conversation, the light is steady red.
To configure a BLF key by phone
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Advanced Features
Press Menu →Features →Function Keys→ Line or Memory keys as Function Keys →
Memory key1(for example).
Select the targeted Line or Memory key.
Press
and or press infos soft key to select the BLF in the type field.
Enter the targeted Value Number.
Press
and or press info soft key to select the Account ID.
Enter the Pickup Code.
Press
or Save soft key to save the configuration
To configure a BLF key by web
Click Function keys → Line or Memory key.
Select the desired Line or Memory key and select BLF in the Type.
Enter the monitored phone number in the Value field.
Select the Account ID
Filled the Pickup code.
Click the
to save the configuration and then restart.
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0
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Advanced Features
Note：
This feature is not available on all servers. For more information, contact your system
administrator.
Shared Line
This feature allows subscribers to share SIP lines. Moreover it also provides status monitoring of
the shared line.
To configure the line key as shared line via phone interface
Press Menu →Features →Function Keys→ Line or Memory keys as Function Keys →
Memory key1(for example)
Select the wanted Line or Memory key.
Press
and or press info soft key to select the Shared Line in the type field.
Press
and or press info soft key to select the Account ID.
Enter the Label
Enter the Value
Press
or Save soft key to save the configuration
To configure the line key as shared line via Web Interface
Click Function keys → Line or Memory key.
Select the desired Line or Memory key and select Shared Line in the Type.
Enter the Value.
Enter the Label.
Select the Account ID
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Advanced Features
Click the to save the configuration and then restart.
Note：
This feature is not available on all servers. For more information, contact your system
administrator.
Record
With record feature, you can record calls by pressing a record key on the phone.
To configure the record via phone interface
Press Menu →Features →Function Keys→ Line or Memory keys as Function Keys →
Memory key1(for example)
Select the wanted Line or Memory key.
Press
and or press info soft key to select the Key Event in the type field.
Press
and or press info soft key to select the Record.
Press
or Save soft key to save the configuration
To configure the record via Web Interface
328. Click Function keys → Line or Memory key.
329. Select the desired Line or Memory key and select Record in the Type.
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Advanced Features
330. Click the to save the configuration.
Note:
Please contact the system administrator whether support this feature or not.
Call Park
With this feature, you can put a call on hold and continue the conversation from another phone.
To configure the Call Park via phone interface
Press Menu →Features →Function Keys→ Line or Memory keys as Function Keys →
Memory key1(for example)
Select the wanted Line or Memory key.
Press
and or press Switch soft key to select the Key Event in the type field.
Press
and or press Switch soft key to select the Call Park.
Press
or Save soft key to save the configuration
To configure the Call Park via Web interface
Click Function key → Line or Memory key.
Select the desired Line or Memory key and select Direct Pickup in the Type.
Click the
to save the configuration.
Paging
With this feature, you can call a phone directly.
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3
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Advanced Features
To configure the paging via phone interface
Press Menu →Features →Function Keys→ Line or Memory keys as Function Keys →
Memory key1(for example)
Select the wanted Line or Memory key.
Press
and or press info soft key to select the Key Event in the type field.
Press
and or press info soft key to select the Paging.
Press
or Save soft key to save the configuration
To configure the Paging via Web interface
Click Function keys → Line or Memory key.
Select the desired Line or Memory key and select Paging in the Type.
Click the
to save the configuration.
DTMF
To configure the DTMF via Phone Interface
Press Menu →Features →Function Keys→ Line or Memory keys as Function Keys →
Memory key1(for example)
Select the wanted Line or Memory key.
Press
and or press info soft key to select the DTMF in the type field.
Enter the value
Press
or Save soft key to save the configuration
To configure the DTMF via Web interface
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4
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Advanced Features
Click Function keys → Line or Memory key.
Select the desired Line or Memory key and select DTMF in the Type.
Fill the value.
Click the
to save the configuration.
Prefix
To configure the Prefix via Phone Interface
Press Menu →Features →Function Keys→ Line or Memory keys as Function Keys →
Memory key1(for example)
Select the wanted Line or Memory key.
Press
and or press info soft key to select the Prefix in the typ e field.
Enter the value
Press
or Save soft key to save the configuration
To configure the Prefix via Web interface
Click Function key → Line or Memory key.
Select the desired Line or Memory key and select Prefix in the Type.
Fill the value.
Click the
to save the configuration.
Then when you press this key, the set value is input directly.
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5
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Upgrade
Upgrade
Factory Reset
To set Factory Reset by phone interface
Press Menu → Setting → Advanced Setting( default password: admin)→ Factory Reset
Press OK soft key in the warning page.
To set Factory Reset via web interface
Click Management → Upgrade
Click
and then confirm the setting.
Upgrade
To upgrade software, this phone can be configured with a TFTP server where the new code image
is located. The TFTP upgrade can work in either static IP or DHCP mode using private or public
IP address. It is recommended to set the TFTP server address in either a public IP address or on the
same LAN with the phone.
To configure the TFTP server via the Web configuration interface
Input the admin password to enter the configuration screen. From there, enter the TFTP server
address in the designated field towards the bottom of the configuration screen.
5
6
On
ce the TFTP server is configured, please power cycle the phone.
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Upgrade
TFTP process may take as long as 1 to 2 minutes over the Internet or just 20+ seconds if it is
performed on a LAN. Users are recommended to conduct TFTP upgrade in a controlled LAN
environment if possible. For those who do not have a local TFTP server, Hanlong provides a
NAT-friendly TFTP server on the public Internet for firmware upgrade. Please check the Service
section of Hanlong’s Web site to obtain this TFTP server’s IP address.
Directory to configure local TFTP
Unzip the file and put all of them under the root directory of the TFTP server.
The PC running the TFTP server and the UC IP PHONE should be in the same LAN segment.
Go to File -> Configure -> Security to change the TFTP server's default setting from "Receive
Only" to "Transmit Only" for the firmware upgrade.
Start the TFTP server, in the UC IP PHONE’s web configuration page.
Configure the Firmware Server Path with the IP address of the PC.
Update the change and reboot the unit.
NOTES:
When Hanlong IP Phone boot up, it will send TFTP or HTTP request to download
configuration files, there are two configuration files, one is “cfg.txt” and the other is
“cfg001fc1xxxxxx”, where “001fc1xxxxxx” is the MAC address of the phone. These two files
are for initial automatically provisioning purpose only, for normal TFTP or HTTP firmware
upgrade, the following error messages in a TFTP or HTTP server log can be ignored.
Download and install a free TFTP or HTTP server to the LAN to perform firmware
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Upgrade
upgrades. A free Windows version TFTP server is available:
http://www.solarwinds.com/products/freetools/free_tftp_server.aspx.
To upgrade manually via the Web configuration interface
Download the firmware.
Click Management → Upgrade
Click Brower or the blank.
Select the firmware and then click
.
Restart.
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Troubleshooting
59
Troubleshooting
Why is the phone LCD screen blank?
Ensure your phone is properly plugged into a functional AC outlet.
Ensure that the phone isn’t plugged into a plug controlled by a switc h that is off.
If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead.
If your phone is powered from PoE, ensure you use a PoE compliant switch or hub, or contact
your system administrator for more information.
Check that the power LED is on to ensure the phone is powered on.
Why does the phone display "Network Unavailable"?
Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet
cable is not loose.
Ensure that the switch or hub in your network is operational.
Contact your system administrator for more information.
Why can’t I get a dial tone?
Check for any loose connections and that the phone has been installed properly. For the
Installation instructions, refer to Phone Installation
.
Check whether dial tone is present on one of the audio modes.
Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to check
whether dial tone is present for one of the audio modes.
If the dial tone exists on another audio mode, connect a different handset or headset to isolate
the problem.
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