Hangzhou Hikvision Digital Technology MH2311 User Manual

Body Camera

User Manual

Body Camera User Manual

1

User Manual

COPYRIGHT © 2018 Hangzhou Hikvision Digital Technology Co., Ltd.

ALL RIGHTS RESERVED.

Any and all information, including, among others, wordings, pictures, graphs are the properties of
Hangzhou Hikvision Digital Technology Co., Ltd. or its subsidiaries (hereinafter referred to be

“Hikvision”). This user manual (hereinafter referred to be “the Manual”) cannot be reproduced,

changed, translated, or distributed, partially or wholly, by any means, without the prior written
permission of Hikvision. Unless otherwise stipulated, Hikvision does not make any warranties,
guarantees or representations, express or implied, regarding to the Manual.

About this Manual

This Manual is applicable to DS-MH2311 Series Body Camera.
The Manual includes instructions for using and managing the product. Pictures, charts, images and
all other information hereinafter are for description and explanation only. The information
contained in the Manual is subject to change, without notice, due to firmware updates or other
reasons. Please find the latest version in the company website
(http://overseas.hikvision.com/en/).
Please use this user manual under the guidance of professionals.

Trademarks Acknowledgement

and other Hikvision’s trademarks and logos are the properties of Hikvision in various

jurisdictions. Other trademarks and logos mentioned below are the properties of their respective
owners.

Legal Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH ITS

HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED “AS IS”, WITH ALL FAULTS AND ERRORS,

AND HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION,
MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND
NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL HIKVISION, ITS DIRECTORS, OFFICERS,
EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR
INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS,
BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE
USE OF THIS PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE WHOLLY
AT YOUR OWN RISKS. HIKVISION SHALL NOT TAKE ANY RESPONSIBILITES FOR ABNORMAL
OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKER
ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL
PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.
SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR
JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS
THE APPLICABLE LAW. HIKVISION SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS
USED WITH ILLEGITIMATE PURPOSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATER
PREVAILS.

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Regulatory Information

FCC Information

FCC compliance: Please take attention that changes or modification not expressly approved by the

party responsible for compliance could void the user’s authority to operate the equipment.

This equipment complies with FCC/IC RSS-102 radiation exposure limits set forth for an

uncontrolled environment.
Note: This product has been tested and found to comply with the limits for a Class B digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This product generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this product does cause harmful
interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:

—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

—Consult the dealer or an experienced radio/TV technician for help.

FCC Conditions

This device complies with part 15 of the FCC Rules. Operation is subject to the following two

conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause

undesired operation.

EU Conformity Statement

This product and - if applicable - the supplied accessories too are marked with "CE" and

comply therefore with the applicable harmonized European standards listed under the

Radio Equipment Directive 2014/53/EU, the EMC Directive 2014/30/EU, the LVD Directive

2014/35/EU, the RoHS Directive 2011/65/EU.

2012/19/EU (WEEE directive): Products marked with this symbol cannot be disposed of

as unsorted municipal waste in the European Union. For proper recycling, return this

product to your local supplier upon the purchase of equivalent new equipment, or

dispose of it at designated collection points. For more information see: www.recyclethis.info

2006/66/EC (battery directive): This product contains a battery that cannot be disposed

of as unsorted municipal waste in the European Union. See the product documentation

for specific battery information. The battery is marked with this symbol, which may

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include lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return

the battery to your supplier or to a designated collection point. For more information see:

www.recyclethis.info

Industry Canada ICES-003 Compliance

This device meets the CAN ICES-3 (B)/NMB-3(B) standards requirements.

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to
the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired
operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils
radioexempts de licence. L'exploitation est autorisée aux deux conditions suivantes :
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre le fonctionnement.
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a
type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce
potential radio interference to other users, the antenna type and its gain should be so chosen that
the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful
communication.

Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut
fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour
l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à
l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la
puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.

After the laboratory measurement, the SAR value is 0.3W/Kg for 2.4G Band which satisfies the RF
exposure requirement.

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Applicable Models

This manual is applicable to the models listed in the following table.

Series

Model

DS-MH2311
DS-MH2311/32G

DS-MH2311/32G/GLE

Symbol Conventions

The symbols that may be found in this document are defined as follows.

Symbol

Description

Provides additional information to emphasize or supplement
important points of the main text.

Indicates a potentially hazardous situation, which if not avoided,
could result in equipment damage, data loss, performance
degradation, or unexpected results.

Indicates a hazard with a high level of risk, which if not avoided, will
result in death or serious injury.

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TABLE OF CONTENTS

Chapter1 Introduction ...................................................................................... 7

1.1 Main Features............................................................................................... 7

1.2 Package List .................................................................................................. 7

1.3 Buttons and Interfaces ................................................................................. 8

1.4 Charge Body Camera .................................................................................. 10

1.4.1 Charger Specifications ....................................................................... 10

1.4.2 Charge ............................................................................................... 10

1.4.3 How to Protect Charger ..................................................................... 11

Chapter 2 Startup and Shutdown .................................................................... 12

2.1 Start up ....................................................................................................... 12

2.2 Turn on/off LCD .......................................................................................... 12

2.3 Shut down .................................................................................................. 12

Chapter 3 Basic Functions ............................................................................... 13

3.1 Live View Interface Introduction ................................................................ 13

3.2 Menu Introduction ..................................................................................... 15

3.3 Take Pictures ............................................................................................... 15

3.4 Record and Capture.................................................................................... 15

3.5 Tape Audio .................................................................................................. 16

3.6 Playback...................................................................................................... 16

3.7 Set Tag ........................................................................................................ 18

3.7.1 Set Video Tag During Recording ........................................................ 18

3.7.2 Set Video Tag After Recording .......................................................... 19

3.8 Alarm .......................................................................................................... 19

3.8.1 Auto Alarm ........................................................................................ 19

3.8.2 Manual Alarm .................................................................................... 19

Chapter 4 Network Configuration ................................................................... 21

4.1 Connect to Wi-Fi ........................................................................................ 21

4.2 Dial via 3G/4G MicroSIM Card .................................................................... 22

4.3 Connect to Platform ................................................................................... 23

4.4 Set Network Transmission Parameters ...................................................... 24

Chapter 5 Camera Configuration ..................................................................... 25

Chapter 6 System Configuration ...................................................................... 26

6.1 Set System Sound ....................................................................................... 26

6.2 Set Voice Prompt ........................................................................................ 26

6.3 Turn on/off LED .......................................................................................... 26

6.4 Set Auto-Lock Time .................................................................................... 27

6.5 Set Language .............................................................................................. 27

6.6 Set IR Lights ................................................................................................ 27

6.7 Set Positioning ............................................................................................ 28

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6.8 Set Satellite Time Synchronization ............................................................. 28

6.9 Set Quick Charging Mode ........................................................................... 28

6.10 Set Overwriting ........................................................................................ 29

6.11 Set Password Verification ......................................................................... 29

6.12 View Battery Information ........................................................................ 29

6.13 View System Information ......................................................................... 30

Chapter 7 Body Camera Assistant ................................................................... 31

7.1 Install Assistant ........................................................................................... 31

7.2 Log in .......................................................................................................... 35

7.3 Log out ........................................................................................................ 36

7.4 Recover Password ...................................................................................... 36

7.5 Export File .................................................................................................. 38

7.5.1 Export File via Assistant .................................................................... 38

7.5.2 Export File via USB Mode .................................................................. 39

7.6 Configure Network ..................................................................................... 40

7.6.1 Connect to Dynamic Wi-Fi ................................................................ 40

7.6.2 Connect to Static Wi-Fi ..................................................................... 41

7.6.3 Dial via 3G/4G MicroSIM Card ........................................................... 41

7.6.4 Set Platform ....................................................................................... 42

7.7 Configure Device ........................................................................................ 43

7.7.1 Configure Encoding Parameters ........................................................ 43

7.7.2 Synchronize Time .............................................................................. 44

7.7.3 Configure System Parameters ........................................................... 44

7.8 Maintemance ............................................................................................. 45

7.8.1 Set User Information ......................................................................... 45

7.8.2 Change Password .............................................................................. 45

7.8.3 Log Operations .................................................................................. 46

7.8.4 Set File Saving Path ........................................................................... 47

7.8.5 Format Body Camera ........................................................................ 47

7.8.6 Reset System ..................................................................................... 48

7.8.7 Upgrade Body Camera ...................................................................... 49

Chapter 8 Troubleshooting ............................................................................. 50

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Chapter1 Introduction

Body camera, a video recording system, is typically used by law enforcement officers to record
their interactions with the public and gather video evidences at crime scenes.

1.1 Main Features

 H.264 and H.265 encoding technology.
 Up to 1080p/30 fps recording resolution.
 Wide-range lens with 129° horizontal FOV.
 Dismountable battery design.
 Built-in GPS module.
 3G/4G network transmission.
 2.4 inch TFT LCD.
 Light weight (190 g without should clip).
 Small size (95 × 60 × 29 mm)
 IP67.

1.2 Package List

Following objects are included in package. If something loses, contact us or our supplier for it.

 1 * Body camera.
 1 * USB data cable.
 1 * Charger.
 1 * Demountable and angle adjustable clip
 1 * CD which contains user manual and Body Camera Assistant.
 1 * Printed quick start guide.

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1.3 Buttons and Interfaces

Refer to Figure 1-1 for the overall view of the body camera.

10

11

12

13

13

14

3

4

5

6

7

8

9

19

20

18

16

21

17

20

1

2

15

Figure 1-1 Overall View

Table 1-1 Description of Overall View

No.

Button

Description

1

LED 1



When body camera is being charged, it is solid red.



When body camera is fully charged, it is solid green.



When body camera is in low battery, it flashes in red with high

frequency.



When body camera is recording, it flashes in red with low

frequency.

2

LED 2



When body camera is working, it is solid green.



When body camera is taping audio, it flashes in yellow.

3

SOS

In emergency, hold it for more than 1 second to alarm manually
and send the alarm to the platform.

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No.

Button

Description

4

Taping



Press it to start/stop taping.



Hold it for 3 seconds to turn on/off white light.

5

Capture

Press it to capture current live view image.

6

USB interface

Connect USB cable or charger to it. 

7

Recording



Press it to start/stop recording.



Hold it for 3 seconds to turn on laser positioning light.



When body camera is shut down, hold it for 3 seconds to start

up it and start recording.

8

PTT

Reserved button.

9

On/Off



When body camera is off, hold it for 3 seconds to start it up.



When body camera is on, hold it for 3 seconds to shut it down.



After body camera is started up, press it to inactivate/activate

LCD.

10

Loudspeaker

Loudspeaker.

11

LCD

It displays local menu and live view image.

12



In LCD live view mode, tap it to enter main menu.



In LCD menu, tap it to exit.

13

/



In LCD menu, tap it to navigate between fields and items in

menus.



In LCD playback mode, tap / to speed up/slow down

playback speed.



In LCD live view mode, tap / to zoom in/out.

14



In LCD menu, tap it to enter a sub-menu or confirm a selection.



When body camera is recording, hold it for 3 seconds to set a

video tag.

15

Expansion interface

Connect it to the cradle for charging or data transmission.

The cradle is optional.

16

White light

It supplies light at dark environment.

17

Photosensitive
sensor

It can detect the surrounding light and adjust the LCD brightness to
save power and make your eyes comfortable.

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No.

Button

Description

18

Laser positioning
light

You can turn on the laser positioning light to judge the position
when recording or capturing.

19

Lens

Lens.

20

MIC

MIC.

21

IR Light

You can turn on the IR light to supply body camera sufficient light
to get a visible image.

1.4 Charge Body Camera

1.4.1 Charger Specifications

 Input: 200 to 240 V AC, 50/60 Hz, 0.2 A.
 Output: 5 V/2.0 A

1.4.2 Charge

Purpose

Follow the steps below to charge the body camera.

Step 1 Open the cover of USB interface on one side of the body camera.
Step 2 Connect the body camera to the charger with the USB data cable. The LCD will show the

charging status.

Figure 1-2 Charging Status

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

When the body camera is being charged, LED 1 is solid red. When it is fully charged, LED 1 is
solid green.



You can enable quick charging mode in system settings. In quick charging mode, the body
camera cannot be operated. If quick charging mode is disabled, you can operate the body
camera normally when the body camera is being charged. Refer to Chapter 6.9 Set Quick
Charging Mode for details.

1.4.3 How to Protect Charger

 Once charging completed, disconnect the connection between charger and body camera, and

the connection between charger and power supply.

 Handle with care. In case the charger or USB data cable is physically damaged or is affected

with damp, do not keep using it. You can contact us to change charger.

 To protect device and your security, do not touch the body camera, charger, and USB cable

with wet hand.

 Do not pull out charger from power supply by pulling the USB data cable.

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Chapter 2 Startup and Shutdown

2.1 Start up

Before you start

Ensure the power is sufficient. If not, charge the body camera. Refer to Chapter 1.3 Charge Body
Camera for details.

Step

Hold the On/Off button for 3 seconds. Then LED 2 turns green, and after 10 seconds, the
HIKVISION logo pops up. You will hear an audible notification. All of these indicate the body
camera starts successfully. Then it automatically enters the live view interface.

You can also hold the Recording button for 3 seconds to start up the body camera and start
recording at the same time.

2.2 Turn on/off LCD

The LCD goes to sleep automatically when there is no operation in the predefined auto-lock time.
Press any button, except PTT, to manually activate LCD. Press the On/Off button again to inactivate
LCD.

2.3 Shut down

Hold the On/Off button for 3 seconds. When you hear an audible notification, and the HIKVISION
logo pops up on the LCD, the body camera is shut down successfully.

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Chapter 3 Basic Functions

3.1 Live View Interface Introduction

Once the body camera starts up completely, it automatically enters the live view interface.

XXXX-XX-XX XX:XX:XX

XXXXXXXX

XXXXXXX

A

B

C

D

E

GF H

I

K

J

N

Figure 3-1 Live View Interface

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Table 3-1 Live View Icons Description

No.

Name

Description

A

Recording status

Shows the recording status.

Not recording:

Recording:

B

Remaining recording time

The time is variable and is decided by video resolution,
frame rate, and bitrate.

C

OSD (On Screen Display)
menu

Shows the device date and time.

D

Platform status

Shows whether device is connected with platform.

Disconnected:

Connected:

E

Wi-Fi status

Shows whether Wi-Fi is connected.

Disconnected:

Connected:

F

3G/4G status

Shows whether 3G/4G is connected.

Disconnected:

Connected:

3G/4G function is only applicable to
DS-MH2311/32G/GLE.

G

Positioning status

Shows whether positioning is succeeded.

Unsucceeded:

Succeeded:

GPS module failed:

H

Battery information

Shows the remaining battery and charging status.

I

Zoom status

Shows the zoom status.

J

ID information

Shows the device ID and police ID.

K

Remaining memory capacity

Shows the remaining memory capacity.

N

Memory card status

Shows whether memory is recognized.

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3.2 Menu Introduction

Wake up LCD. Tap to enter the main menu, and tap to enter the sub-menu.

Table 3-2 Sub-Menu Description

Menu

Description

Playback

You can play back recorded videos, pictures, and audios.

Camera

You can set camera parameters including video
resolution, bitrate, frame rate, pre-record time,
post-record time, video clip time, picture quality, and
video format.

Network

You can turn on/off Wi-Fi and 3G/4G dialing, and set
network transmission resolution, bitrate, frame rate,
platform connection, and network type.

System

You can set positioning parameters, time
synchronization, system volumn, language, and so on.

3.3 Take Pictures

Purpose

You can take pictures of the crime scenes or other situations.

Step

Press to take a picture for current live view image.



The operation is invalid in playback, quick charging, and USB communication interface. Exit
the interfaces before operation.



The picture is saved in memory in .jpg format and named by taking picture date and time.

3.4 Record and Capture

Purpose

You can record the videos in crime scenes or other situations. And during the recording, you can
capture images.

Step 1 In live view, press to start recording. Or in power-off mode, hold for 3 seconds

to start up the body camera and start recording. Then in live view turns to and the
LED 1 starts flashing in red.

Step 2 (Optional) During the recording process, press to capture the current live view image.