Hangzhou Hikvision Digital Technology DS 2DE3 User Manual
Network PTZ Camera·Quick Start Guide
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Network PTZ Camera
Quick Start Guide
Network PTZ Camera·Quick Start Guide
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Quick Start Guide
COPYRIGHT ©2018 Hangzhou Hikvision Digital Technology Co., Ltd.
ALL RIGHTS RESERVED.
Any and all information, including, among others, wordings, pictures,
graphs are the properties of Hangzhou Hikvision Digital Technology
Co., Ltd. or its subsidiaries (hereinafter referred to be “Hikvision”).
This user manual (hereinafter referred to be “the Manual”) cannot
be reproduced, changed, translated, or distributed, partially or
wholly, by any means, without the prior written permission of
Hikvision. Unless otherwise stipulated, Hikvision does not make any
warranties, guarantees or representations, express or implied,
regarding to the Manual.
About this Manual
This Manual is applicable to Network PTZ Camera.
The Manual includes instructions for using and managing the
product. Pictures, charts, images and all other information
hereinafter are for description and explanation only. The
information contained in the Manual is subject to change, without
notice, due to firmware updates or other reasons. Please find the
latest version in the company website
(http://overseas.hikvision.com/en/
Please use this user manual under the guidance of professionals.
Trademarks Acknowledgement
and other Hikvision’s trademarks and logos are the
properties of Hikvision in various jurisdictions. Other trademarks and
logos mentioned below are the properties of their respective
owners.
).
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Legal Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE
PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND
FIRMWARE, IS PROVIDED “AS IS”, WITH ALL FAULTS AND ERRORS,
AND HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION, MERCHANTABILITY,
SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND
NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL HIKVISION,
ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO
YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT
DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF
BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF D ATA OR
DOCUMENTATION, IN CONNECTION WITH THE USE OF THIS
PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF
PRODUCT SHALL BE WHOLLY AT YOUR OWN RISKS. HIKVISION SHALL
NOT TAKE ANY RESPONSIBILITES FOR ABNORMAL OPERATION,
PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER
ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET
SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY
TECHNICAL SUPPORT IF REQUIRED.
SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL
RELEVANT LAWS IN YOUR JURISDICTION BEFORE USING THIS
PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS THE
APPLICABLE LAW. HIKVISION SHALL NOT BE LIABLE IN THE EVENT
THAT THIS PRODUCT IS USED WITH ILLEGITIMATE PURPOSES.
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IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE
APPLICABLE LAW, THE LATER PREVAILS.
0505171080913
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Regulatory Information
FCC Information
Please take attention that changes or modification not expressly
approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
FCC compliance: This equipment has been tested and found to
comply with the limits for a Class B digital device, pursuant to part 15
of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his own
expense.
FCC Conditions
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including
interference that may cause undesired operation.
EU Conformity Statement
This product and - if applicable - the supplied
accessories too are marked with "CE" and comply
therefore with the applicable harmonized European
standards listed under the Low Voltage Directive
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2015/35/EU, the EMC Directive 2014/30/EU, the RoHS Directive
2011/65/EU.
2012/19/EU (WEEE directive): Products marked
with this symbol cannot be disposed of as unsorted
municipal waste in the European Union. For proper
recycling, return this product to your local supplier
upon the purchase of equivalent new equipment,
or dispose of it at designated collection points. For more information,
please see: www.recyclethis.info.
2006/66/EC (battery directive): This product
contains a battery that cannot be disposed of as
unsorted municipal waste in the European Union.
See the product documentation for specific battery
information. The battery is marked with this symbol,
which may include lettering to indicate cadmium (Cd), lead (Pb), or
mercury (Hg). For proper recycling, return the battery to your
supplier or to a designated collection point. For more information,
please see: www.recyclethis.info
Industry Canada ICES-003 Compliance
This device meets the CAN ICES-3 (A)/NMB-3(A) standards
requirements.
.
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Safety Instruction
These instructions are intended to ensure that user can use the
product correctly to avoid danger or property loss.
The precaution measure is divided into “Warnings” and “Cautions”
Warnings: Serious injury or death may occur if any of the warnings
are neglected.
Cautions: Injury or equipment damage may occur if any of the
cautions are neglected.
Warnings Follow these
safeguards to prevent
serious injury or death.
Cautions Follow these
precautions to prevent
potential injury or material
damage.
Warnings
In the use of the product, you must be in strict compliance with
the electrical safety regulations of the nation and region.
Refer to technical specifications for detailed information.
Input voltage should meet both the SELV (Safety Extra Low Voltage)
and the Limited Power Source with 24 VAC or 12 VDC according to
the IEC60950-1 standard. Refer to technical specifications for
detailed information.
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Do not connect several devices to one power adapter as adapter
overload may cause over-heating or a fire hazard.
Make sure that the plug is firmly connected to the power socket.
Make sure that the power has been disconnected before you wire,
install or dismantle the PTZ camera.
When the product is mounted on wall or ceiling, the device shall
be firmly fixed.
If smoke, odor or noise rise from the device, turn off the power at
once and unplug the power cable, and then contact the service
center.
If the product does not work properly, contact your dealer or the
nearest service center. Never attempt to disassemble the camera
yourself. (We shall not assume any responsibility for problems
caused by unauthorized repair or maintenance.)
Cautions
If the camera fails to synchronize local time with that of the
network, you need to set up camera time manually. Visit the
camera (via web browser or client software) and enter system
settings interface for time settings.
Make sure the power supply voltage is correct before using the
camera.
Do not drop the camera or subject it to physical shock, and do not
expose it to high electromagnetism radiation. Avoid installation on
vibrations surface or places subject to shock (ignorance can cause
device damage).
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Do not touch senor modules with fingers. If cleaning is necessary,
use clean cloth with a bit of ethanol and wipe it gently. If the
camera will not be used for an extended period, replace the lens
cap to protect the sensor from dirt.
Do not aim the camera at the sun or extra bright places. Blooming
or smearing may occur otherwise (which is not a malfunction),
and affect the endurance of sensor at the same time.
The sensor may be burned out by a laser beam, so when any laser
equipment is in using, make sure that the surface of sensor will
not be exposed to the laser beam.
Do not place the camera in extremely hot, cold, dusty or damp
locations, and do not expose it to high electromagnetic radiation.
To avoid heat accumulation, good ventilation is required for
operating environment.
Keep the camera away from liquid while in use.
While in delivery, the camera shall be packed in its original packing,
or packing of the same texture.
Improper use or replacement of the battery may result in hazard
of explosion. Replace with the same or equivalent type only.
Dispose of used batteries according to the instructions provided
by the battery manufacturer.
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Table of Contents
1 Overview ...................................................................................... 1
1.1 Introduction ............................................................................. 1
1.2 Cable Descriptions .................................................................... 1
1.3 Alarm Output ........................................................................... 2
2 Installation ................................................................................... 4
2.1 Installing the Memory Card ...................................................... 4
2.1.1 DE1Axxx(I) Series PTZ Camera ........................................... 4
2.1.2 DE2Axxx(I) Series PTZ Camera ........................................... 8
2.1.3 DE2xxx(I) Series PTZ Camera ............................................. 8
2.1.4 DE3xxx Series PTZ Camera ................................................. 9
2.1.5 DY3xxx Series PTZ Bullet Camera ..................................... 10
2.1.6 DE4AxxxI Series PTZ Camera............................................ 10
2.2 Installing DE1Axxx(I) Series PTZ Camera ................................. 12
2.2.1 Ceiling Mounting ............................................................. 14
2.2.2 Wall Mounting ................................................................. 16
2.3 Installing DE2Axxx(I) Series PTZ Camera ................................. 18
2.4 Installing DE2xxx(I) Series PTZ Camera.................................... 18
2.4.1 Wall Mounting ................................................................. 19
2.4.2 Ceiling Mounting ............................................................. 23
2.4.3 Installing with Junction Box ............................................. 28
2.5 Installing DE3xxx Series PTZ Camera ....................................... 31
2.5.1 Ceiling Mounting ............................................................. 31
2.5.2 In-ceiling Mounting ......................................................... 33
2.6 Installing DY3xxx Series PTZ Bullet Camera ............................. 36
2.6.1 Dimensions of DY3xxx Series PTZ Bullet Camera ............. 36
2.6.2 Wall Mounting ................................................................. 38
2.6.3 Base Mounting ................................................................ 39
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2.7 Installing DE4AxxxI Series PTZ Camera .................................... 40
2.7.1 Ceiling Mounting ............................................................. 41
2.7.2 In-ceiling Mounting ......................................................... 41
3 Setting the PTZ Camera over the LAN ......................................... 44
3.1 Wiring .................................................................................... 54
3.2 Activating the Camera ............................................................ 55
3.2.1 Activation via Web Browser ............................................. 55
3.2.2 Activation via SADP Software .......................................... 57
3.3 Modifying the IP Address ........................................................ 58
4 Accessing via Web Browser ........................................................ 61
5 Operating via Hik-Connect App .................................................. 64
5.1 Enable Hik-Connect Service on Camera .................................. 64
5.1.1 Enable Hik-Connect Service via SADP Software ............... 64
5.1.2 Enable Hik-Connect Service via Web Browser ................. 65
5.2 Hik-Connect Setup .................................................................. 67
5.3 Adding Camera to Hik-Connect ............................................... 67
5.4 Initializing the Memory Card .................................................. 69
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1 Overview
1.1 Introduction
The network PTZ camera has the following series:
DE1Axxx(I) Series PTZ Camera
DE2Axxx(I) Series PTZ Camera
DE2xxx(I) Series PTZ Camera
DE3xxx Series PTZ Camera
DY3xxx Series PTZ Bullet Camera
DE4AxxxI Series PTZ Camera
Integrated with an optical zoom lens, this series of cameras feature
in the PTZ limits, 3D positioning, Day/Night auto switch, 3D DNR, etc.,
and are widely applied in various kinds of environments.
1.2 Cable Descriptions
The cable interfaces of network PTZ camera are shown in Figure 1-1.
The cables are distinguished by different colors. Refer to the labels
attached on the cables for identification.
Notes:
The cables vary depending on different camera models.
Make sure the camera is power-off before you connect the
cables.
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Network Cable
Video Cable
Power Cord
.
.
.
DC12V IN
RS-485
Alarm Cable
Audio Cable
Figure 1-1 Cables of PTZ Camera
Power Cord: Supports 12 VDC power supply.
Video Cable: Connect BNC Cable to test the video output.
Alarm Cable: Connect terminal ALARM-IN with GND interface,
and connect terminal ALARM-OUT with ALARM-COM interface.
Audio Cable: Connect terminal AUDIO-IN with GND interface.
Network Cable: Connect the network interface with network
cable.
1.3 Alarm Output
Alarm output is shown in Figure 1-2.
3
Relay Output
OUT (n)
DC
OUT (n)
Direct load
+
-
Relay Output
OUT (n)
OUT (n)
DC 30V
1A
Power Supply
GND Output
~220V AC
FireWire
Zero
Line
JQC-3FG
Relay
(10A 250VAC)
Network PTZ Camera·Quick Start Guide
Figure 1-2 Alarm Output
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2 Installation
Before you start:
Check the package contents and make sure that the device in the
package is in good condition and all the assembly parts are included.
Notes:
Do not drag the PTZ camera with its waterproof cables;
otherwise the waterproof performance is affected.
Do not touch the bubble directly by hand. The image blurs
otherwise.
Do not power up the camera until the installation is finished. To
ensure the safety of personnel and equipment, all the
installation steps should be done with power supply off.
2.1 Installing the Memory Card
You can install the memory card for local storage.
2.1.1 DE1Axxx(I) Series PTZ Camera
Steps:
1. Open the cover with the straight screwdriver from a crack on the
cover, as shown in Figure 2-1.
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2.0
Cover
Crack
Bubble
Screw
Figure 2-1 Open the Cover
2. Unscrew the screws on the camera base with the cross screwdriver,
and remove the bubble, as shown in F igure 2-2.
Figure 2-2 Remove the Bubble
3. The position of memory card are various according to different
camera model.
Type I: open the memory card slot in the camera, and insert the
memory card.
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Reset
Memory Card Slot
Memo ry Card Slot
Reset
Figure 2-3 Insert the Memory Card
Type II: align the memory card with the memory card slot and
insert it.
Figure 2-4 Insert the Memory Card
4. Align the bubble with the camera base, and install the bubble back.
Fix the bubble with four screws, as shown in F igure 2-5.
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Cover
Figure 2-5 Install the Bubble
5. Align the cover with the camera, and install the cover back, as
shown in Figure 2-6.
Figure 2-6 Install the Cover
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Memory Card Cover
Memory Card Cover
2.1.2 DE2Axxx(I) Series PTZ Camera
Note:
The installation steps are similar to the installation steps of
DE1Axxx(I) series camera. Refer to section 2.1.1 DE1Axxx(I) Series
PTZ Camera.
2.1.3 DE2xxx(I) Series PTZ Camera
Steps:
1. Open the memory card cover.
Figure 2-7 DE2xxx Series PTZ Camera
Figure 2-8 DE2xxxI Series (IR) PTZ Camera
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Reset
Debug Memory Card
2. Rotate the cover to a proper position, align the memory card with
the memory card slot and insert it.
Figure 2-9 Insert the Memory Card
3. Rotate the cover and push it back.
2.1.4 DE3xxx Series PTZ Camera
Steps:
1. Loosen three screws on the bottom of camera to reveal the
memory card slot, as shown in Figure 2-10.
Figure 2-10 DE3xxx Series PTZ Camera
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Silicone Plug
Decorative Rim
2. Align the memory card with the memory card slot and insert it.
3. Fix the screws and assemble the PTZ camera.
2.1.5 DY3xxx Series PTZ Bullet Camera
For DY3xxx series PTZ bullet camera, the memory card slot is in the
camera module and if you need, the memory card can be installed
before the camera leaves the factory. In order to prevent damage,
we highly recommend that you do not disassemble the PTZ bullet
camera by yourself.
2.1.6 DE4AxxxI Series PTZ Camera
Steps:
1. Remove the four silicone plugs on the decorative rim as shown in
Figure 2-11, and you can see four flange screws in the decorative
rim.
Figure 2-11 Remove the Silicone Plugs
2. Loosen four flange screws with a screwdriver. Remove the bubble
and the decorative rim as shown in Figure 2-12.
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Bubble
Flange Srews
Decorative Rim
Memory Card Slot
Memory Card Cover
Figure 2-12 Remove the Bubble and the Decorative Rim
3. Open the memory card cover and insert the memory card into the
card slot as shown in Figure 2-13 and Figure 2-14.
Figure 2-13 For 20× Camera Module
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Memory Card Slot
Memory Card Cover
Memory card cover
Figure 2-14 For 4× Camera Module
4. Close the memory card cover. Fix the four flange screws and push
four silicone plugs back to assemble the PTZ camera.
2.1.7 DE3AxxxI Series PTZ Camera
Steps:
1. Pull the decorative cover out and loosen 2 screws on memory card
cover with screwdriver as shown in Figure 2-15.
Figure 2-15 Open the memory card cover
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Memory card
2. Remove the memory card cover, including sealing ring, and insert
the memory card as printed mark.
Figure 2-16 Insert the memory card
3. Screw the memory cover back, making sure the sealing ring is flat,
and then close the decorative cover.
Figure 2-17 Complete the memory card installation
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Installation Plate
OPEN
2.2 Installing DE1Axxx(I) Series PTZ Camera
2.2.1 Ceiling Mounting
Notes:
The thickness of the ceiling shall range from 5 mm to 40 mm.
Make sure the ceiling is strong enough to withstand more than
four times the weight of the PTZ camera and its accessories.
Steps:
1. Rotate the installation plate anticlockwise, and remove the
installation plate, as shown in Figure 2-15.
Figure 2-18 Remove the Installation Plate
2. Drill four screw holes in the ceiling according to the installation
plate.
3. Align the installation plate with the screw holes, and fix the
installation plate on the ceiling.
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OPEN
LOCK
Figure 2-19 Fix the Installation Plate
4. Route the cables from the cable hole in the installation plate.
Note:
Water-proof treatment is required for cable connectors. Refer to
section 2.9 and 2.10 for details.
5. Align the camera with the installation plate, and rotate the camera
clockwise to fix it, as shown in F igure 2-17.
Figure 2-20 Fix the Camera
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