Handspring VisorPhone User Manual
VisorPhone™ Module User Guide
Copyright
Copyright © 2000 - 2001 Handspring, Inc. All rights reserved. Handspring, Springboard,
Visor, VisorPhone, the Handspring logo, and the Springboard logo are trademarks of Handspring, Inc., and may be registered in some jurisdictions. Graffiti, HotSync, and Palm OS are
registered trademarks of Palm, Inc. or its subsidiaries. All other trademarks are the property of
their respective owners.
Disclaimer and limitation of liability
Handspring, Inc. and its suppliers assume no responsibility for any damage or loss resulting
from the use of this guide.
Handspring, Inc. and its suppliers assume no responsibility for any loss or claims by third parties
which may arise through the use of this software and hardware. Handspring, Inc. and its suppliers assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure to make backup copies of all important data on other
media to protect against data loss.
Important: Please read the Handspring End User Software License Agreement in the back of
this guide before using the accompanying software program(s). Using any part of the software
indicates that you accept the terms of the Handspring End User Software License Agreement.
Part #: 50-0227-01
ii
Contents
Getting Started................................................................................. 1
Step 1: Set up your handheld computer.............................................2
Step 2: Insert your SIM card into your VisorPhone .........................3
Step 3: Insert your battery into your VisorPhone .............................4
Step 4: Get to know your phone........................................................5
Step 5: Connect the phone to your handheld....................................7
Step 6: Charge the battery..................................................................8
Step 7: Turn on your phone...............................................................9
Step 8: Activate your account...........................................................10
Congratulations................................................................................11
Making Voice Calls ........................................................................13
Calling a speed dial number.............................................................14
Dialing a number with the Dialpad .................................................15
Redialing the last number ................................................................16
Redialing previous numbers.............................................................16
Calling a number in your Address Book..........................................17
Dialing a number from other applications.......................................18
Returning a missed call.....................................................................19
Calling an emergency number.........................................................20
Receiving Calls............................................................................... 21
Answering the phone........................................................................22
Responding to call waiting...............................................................23
Forwarding calls ...............................................................................24
Contents iii
Handling Multiple Calls...................................................................25
Placing a call on hold .......................................................................26
Dialing another number while a call is on hold ..............................27
Switching between two calls ............................................................28
Using 3-way calling..........................................................................29
Checking Messages ........................................................................31
Reviewing missed calls .....................................................................32
Checking voicemail ..........................................................................33
Checking text messages....................................................................34
Displaying call history......................................................................35
Purging call history ..........................................................................36
Managing Your Speed Dial List .......................................................37
Defining speed dial buttons .............................................................38
Adding an Address Book entry to your speed dial list.....................39
Changing a speed dial entry.............................................................40
Deleting speed dial entries ...............................................................41
Arranging the speed dial list.............................................................42
Using Your SIM Phonebook ............................................................43
Copying entries from your speed dial list to your SIM card...........44
Copying entries from your SIM card to your speed dial list...........45
Deleting entries from your SIM card ..............................................46
Dialing entries on your SIM card....................................................47
iv Contents
Working With SMS Text Messages..................................................49
Enabling SMS and SMS Email........................................................50
Viewing messages .............................................................................51
Replying to messages........................................................................52
Creating messages ............................................................................53
Creating message greetings and signatures .....................................56
Saving incoming messages................................................................57
Copying incoming messages ............................................................57
Forwarding incoming messages .......................................................58
Modifying messages..........................................................................58
Sorting messages...............................................................................59
Deleting messages ............................................................................60
Using VisorPhone as a Wireless Modem..........................................61
Setting up VisorPhone as a wireless modem ...................................62
Using third-party data applications with VisorPhone.....................63
Preparing for a direct wireless HotSync operation .........................64
Preparing for a network wireless HotSync operation .....................65
Performing a wireless HotSync operation.......................................66
Customizing Your Phone.................................................................67
Setting dialing prefixes.....................................................................68
Assigning dialing applications ..........................................................69
Changing the phone display.............................................................70
Selecting the ringer settings.............................................................71
Preventing unauthorized use of your phone....................................72
Unlocking your phone......................................................................73
Contents v
Disabling call waiting.......................................................................74
Blocking your phone number for outgoing calls.............................75
Selecting a service provider network ...............................................76
Connecting a headset .......................................................................77
Using the Menus.............................................................................79
Phone application Edit menus.........................................................79
Phone application Record menu......................................................79
Phone application Options menus...................................................80
SIM Phonebook application Edit menu..........................................81
SIM Phonebook application Options menu....................................81
SMS Message Manager application Message menus ......................82
SMS Message Manager application Edit menu...............................83
SMS Message Manager application Options menu ........................84
Troubleshooting and Maintenance...................................................85
Caring for your VisorPhone module...............................................91
Caring for the battery ......................................................................92
How do I dispose of the battery? .....................................................93
Warranty and Other Product Information ........................................95
Index ...........................................................................................105
vi Contents
Getting Started
Congratulations on the purchase of your new VisorPhone™ module. Your
VisorPhone module integrates the power of a state-of-the-art digital mobile
phone with the simplicity of your Handspring handheld computer.
To use your VisorPhone, you must first activate your account with your
mobile phone service provider.
Your account information is located on your SIM (Subscriber Identity
Module) card. If a SIM card did not come with your VisorPhone, your
service provider will provide one when you subscribe to their service. Your
SIM card must be inserted into your VisorPhone before you can use it.
Just follow the eight easy steps in this chapter to get up and running quickly.
Getting Started 1
Step 1: Set up your handheld computer
1. If you haven’t already set up your handheld, follow the steps that came
with your handheld to set it up.
2. (Recommended) Synchronize your handheld with your computer.
Place your handheld
in the cradle and
press the HotSync
button
Tip:
If you need additional information about synchronizing, refer to the
Quick Reference Guide and Visor Handheld User Guide that came with
your handheld.
2 Getting Started
Step 2: Insert your SIM card into your VisorPhone
The SIM (Subscriber Identity Module) card is a small rectangular plastic
piece. The SIM card is included with your service provider’s documentation
and is often referred to as a “smartcard.”
Note: If your SIM card is already inserted in your phone, skip to Step 3.
■ Insert the SIM card into the slot.
Slide the SIM
card into the slot
Tip: Since calls are billed to your telephone number, you can move your
SIM card to any mobile phone that uses a SIM card, and the calls
will be billed to your account.
Getting Started 3
Step 3: Insert your battery into your VisorPhone
■ Insert the battery into your VisorPhone and secure the latch.
SIM card
4 Getting Started
Step 4: Get to know your phone
k
Antenna Headset jac
Battery
Battery latch
Phone
button
Power
button
SMS Message
Manager button
Speaker
Slider
LED
Antenna Receives and sends signals on your VisorPhone. The
antenna does not telescope out of the phone.
Headset jack Enables you to connect a headset so you can view your
handheld screen while talking on the phone.
Battery Powers your VisorPhone.
Battery latch Secures the battery to your VisorPhone.
Power
button
Turns on your VisorPhone and activates the signal.
Your phone stays on until you remove it from your
handheld or press the power button to turn it off.
Getting Started 5
Speaker Functions as the earpiece on your VisorPhone.
Tip: To adjust the volume during a call, press the
scroll buttons on the front of your handheld.
Phone
button
Turns on your handheld and starts the Phone
application. If another application is running, press this
button to switch to the Phone application. If the phone
is ringing, press this button to answer calls.
SMS
Message
Manager button
Turns on your handheld and starts the SMS Message
Manager application so you can view, send, and receive
text messages.
Slider Controls the ringer setting. See “Selecting the ringer
settings” on page 71 for details on changing the settings.
LED Provides status information for your VisorPhone. The
color of the light and the blink state indicate the status
as follows:
No light = Phone off
Red/solid = Charger on; battery charging
Green/solid = Charger on; battery fully charged
Red/slow blink = Phone on; no network service
Green/slow blink = Phone on; in service
Red/fast blink = Battery low
Green/fast blink = Data call active
6 Getting Started
Step 5: Connect the phone to your handheld
1. Remove the slot protector from your handheld.
2. Insert your VisorPhone module into the Springboard™ expansion slot.
Slide the module into
Slide the slot
protector away
from your
handheld
Tip: To remove your VisorPhone from your handheld, simply slide it
out from the Springboard expansion slot.
the Springboard
expansion slot
Getting Started 7
Step 6: Charge the battery
1. Plug the travel charger into a wall outlet.
2. Insert the travel charger cable into the connector on your handheld.
LED turns solid red
when charging
and solid green
when charged
Tip: When your phone is on, the charge icon appears in the Phone
application while your VisorPhone charges. Note that your
VisorPhone must be in your handheld while charging, and that it
takes about 1.5 hours to fully charge the battery. It’s time to recharge
the battery when you observe one of the following:
■ the LED turns red and blinks quickly
■ the LED does not turn on when you turn on your phone
■ the battery gauge in the top-right corner of the Phone
application appears empty when your VisorPhone is on and the
Phone application is on the screen
8 Getting Started
Step 7: Turn on your phone
After the battery is charged, you can begin using your phone.
1. Press the Power button on your VisorPhone for two seconds until you
hear a beep.
Note: If the Unlock Phone dialog appears, see “Unlocking your
phone” on page 73 for instructions.
2. Wait up to two minutes for your VisorPhone to locate your service
provider’s network. Do not tap OK.
Tip: When your VisorPhone locates the network, the Network Search
dialog displays a Welcome message and your service provider’s
name appears in the upper-left corner of the Phone application. If
you are in an area without coverage, the Network Search dialog
displays an “Unable to register to the network” message and “No
Service” appears in the upper-left corner of the Phone application.
Getting Started 9
Step 8: Activate your account
If you received a new SIM card with your phone, you need to call your
service provider to activate your account. Your service provider’s phone
number is located on the materials that came with your VisorPhone module.
Once you receive your phone number, it may take a few hours to become
fully active. Some service providers send a special message with your phone
number. Follow these steps to check the phone number:
1. Make sure your phone is on for at least 30 seconds.
2. Press the Phone button on your VisorPhone to access the Phone
application.
3. Tap the Menu icon .
4. Under Options, tap Phone Info.
Your VisorPhone number (if available)
Your equipment ID number
5. Tap OK.
10 Getting Started
Congratulations
You’re ready to use your VisorPhone module. Keep these things in mind as
you use your new phone:
■ If you travel outside a coverage area, your phone remains on but you
can’t make or receive calls. If this occurs, the LED blinks red slowly and
the phone periodically tries to register to the network. When you return
to a coverage area, the LED blinks green.
■ If you travel outside a coverage area, you can’t receive SMS text
messages. However, the messages are stored by the network and you
will receive them when you return to a coverage area.
■ Your account includes a voicemail feature so people can always leave
you a message even when your phone is off.
■ Always use care when operating a mobile phone. If you plan to use your
VisorPhone module while driving a car, we recommend using a headset
for hands-free operation. See “Connecting a headset” on page 77 to
learn how to connect a headset to your VisorPhone.
Getting Started 11
12 Getting Started
Making Voice Calls
There are several ways to make voice calls with your VisorPhone. This
chapter describes how to dial a number by:
■ Selecting it from your speed dial list
■ Entering it on the Dialpad
■ Selecting it from your Call History list
■ Selecting it from your Address Book
■ Dialing from another application
■ Returning a missed call
■ Dialing an emergency number
After you dial and establish a connection, the Active Call screen appears:
Voicemail notification icon
(not used by all networks)
Signal strength icon
Battery gauge
Network name
Tap Key Pad to enter
extra numbers such
as a PIN code or an
extension
Making Voice Calls 13
Calling a speed dial number
Speed dialing enables you to quickly place a call without entering the
number. This is particularly useful for numbers you call often, such as your
home or office.
Note: This section assumes you’ve already created a speed dial list. To
learn how to add numbers to your speed dial list see “Defining speed
dial buttons” on page 38.
1. Press the Phone button on your VisorPhone.
Tip: If the screen below doesn’t appear, tap the Speed Dial icon .
2. Select the number you want to call.
Tap a button to
dial a number
Tap a Page icon
to view other
speed dial pages
Speed Dial, Dialpad,
and Call History icons
Tip: After you make the connection the Active Call screen appears.
If prompted to enter a menu selection, tap Key Pad. If you
defined any Extra Digits, such as an extension, tap Extra Digits.
3. Tap Hang Up to end the call.
14 Making Voice Calls
Dialing a number with the Dialpad
1. Press the Phone button on your VisorPhone.
Tip: You can also tap the Phone icon in the Applications
Launcher to start the Phone application.
2. Tap the Dialpad icon .
3. Dial the number. If you are dialing an international number, tap the +
key before entering the number to automatically insert the international
access code upon dialing.
Tip: To display the last ten numbers dialed, press the scroll buttons
on the front of your handheld.
Dial box
Tap Backspace to
erase the last digit
Tap a digit to enter
it in the dial box
Tip: To edit the phone number, tap the Dial box and then use the
®
keypad, Graffiti
writing, or the onscreen keyboard.
Tap CLR to delete
the entire entry
Tap Send to dial the
number in the dial box
4. Tap Hang Up to end the call.
Making Voice Calls 15
Redialing the last number
■ Hold down the Phone button for two seconds to redial the last number
you called.
Redialing previous numbers
1. Press the Phone button on your VisorPhone.
2. Tap the Call History icon to view a list of previous incoming and
outgoing calls.
3. Select the number you want to call.
Tap the entry you
want to dial
Tap Dial to call
selected number
4. Tap Dial.
Tip: To add a number to your Address Book or Speed Dial list, tap
Details, tap Copy Phone #, then in Address Book or Speed Dial Edit
view, tap the line where you want to add the number, and select
Paste from the Edit menu to insert the number.
Tap here to select
the call category:
All, Incoming, Outgoing, or Missed
Tap Details to view
call information
16 Making Voice Calls
Calling a number in your Address Book
T
1. Press the Address Book button on the front of your handheld.
2. Select the number you want to call.
ap a name
to view or
edit contact
information
Tap a number
to select a
number to dial
Tap a number
to select it
Tap Dial to call the number
Tip: If you install a third-party email or SMS application, the Dial
button changes to an Email button when you select an email
address, or to an SMS button when you select a mobile phone
number. See “Assigning dialing applications” on page 69 for
details on assigning compatible third-party SMS and Email
applications to these buttons.
3. Tap Hang Up to end the call.
Making Voice Calls 17
Dialing a number from other applications
You can also dial numbers from other applications such as Memo Pad or To
Do List.
1. Highlight the number you want to dial.
2. Press the Phone button on your VisorPhone.
Tap here to add an a rea code
or change the number
Select a
number
to dial
Tip: The number automatically appears in the Dial box on the Dialpad
screen so you can edit the number if needed.
18 Making Voice Calls
Returning a missed call
When your VisorPhone is on and you remain in a coverage area, any calls
you miss appear in the Call History list and you receive a missed call alert
message. When your phone is off or you travel outside a coverage area, your
calls are forwarded to voicemail and they do not appear in the Call History
list.
■ If you miss multiple calls, a message appears indicating the number of
calls you missed. Follow the steps in “Reviewing missed calls" on page
32 to return the calls.
■ If you miss a single call, the following screen appears:
Tap OK to dismiss
the call without
calling back
Tap Call Back to
dial the number
Tip: If the caller’s phone number is not available, the Call Back button
does not appear on the Missed Call screen.
Making Voice Calls 19
Calling an emergency number
Your VisorPhone provides easy access to the 911 or 112 emergency
numbers.
1. Press the Phone button on your VisorPhone.
2. Do one of the following:
■ If your phone is unlocked, dial 911 or 112 from the Dialpad screen.
■ If your phone is locked or your SIM card is missing, tap Make
Emergency Call from the Unlock Phone or SIM Card Not Found
screen.
Tap Make Emergency Call
Tip: You don’t need to unlock your phone or even have the SIM card
installed to call an emergency number.
20 Making Voice Calls
Receiving Calls
Whenever your phone is on and you are within a coverage area, you can
receive incoming calls. In addition to answering calls, you can also choose
several incoming call options. This chapter describes how to:
■ Answer the phone (or reject a call)
■ Respond to a call waiting prompt
■ Forward your calls
Receiving Calls 21
Answering the phone
An incoming call turns on your handheld if it is off.
Caller’s name and
phone number if
available
Tap Answer to
accept the call
Tap Ignore to
send the call
to voicemail
Tip: You can also answer a call by pressing the Phone button while
your VisorPhone is ringing.
22 Receiving Calls
Responding to call waiting
When you are on the phone and receive a second call, the Phone application
updates the Active call screen and emits a Call Waiting “beep” tone.
Tip: Make sure the Disable Call Waiting option on the Call Preferences
screen is off. When this option is off the Disable Call Waiting check
box is empty. For more information on enabling and disabling call
waiting, see “Disabling call waiting” on page 74.
■ When the Call Waiting dialog appears, tap the appropriate button.
Caller’s name and
phone number if
available
Tap Hold & Answer
to place 1st call on
hold and answer
incoming call
Tap Ignore to
send the call
to voicemail
Tap Drop & Answer
to end1st call and
answer incoming call
Tip: You can also press the Phone button to place the first call on
hold and answer the incoming call.
Receiving Calls 23
Forwarding calls
If you need to turn off your phone or know you will be traveling outside a
coverage area, you can forward your calls to another number. Keep in mind
that your service provider will still charge you for your forwarded calls.
Note: Because call forwarding information is stored by the network, it’s a
good idea to check the current network settings both before and
after you change the call forwarding option.
1. Tap the Menu icon .
2. Under Options, tap Call Preferences.
3. Select the call forwarding option you want to use.
Tap here to forward
all calls to the selected
number
Tap here to display
current network settings
Tip: You can define multiple forwarding numbers. Select Edit numbers
from the list to add, change, or delete a number.
4. Tap OK.
24 Receiving Calls
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