PLEASE RETAIN THIS GUIDE FOR FUTURE REFERENCE
BK700 SPECIFIC Rev 02
ISSUE DATE : 09/11/2017
EN 13240:2011 +A2:2004
SOLUTION Stove User Guide
Hamlet Soluon 5 Widescreen
Congratulations on the purchase of your new Hamlet stove!
More than 30 years of experience has been put into the development of
your stove to ensure ultimate performance and years of trouble free use and
enjoyment. Every detail of your stove has been carefully designed and
engineered which is why we are so confident in the reliability of our products.
Your Hamlet stove is built to the highest standard of craftsmanship using the
best materials and the most modern equipment available. It is a highly efficient
and sophisticated piece of machinery and when properly installed and
operated it should provide a lifetime of heating satisfaction.
Should you have any questions about your stove which are not covered by this
manual, please contact the Arada retailer in your area, call our technical
support department on +44 (0)1297 632050 or visit our website
www.aradastoves.com which offers a wealth of information on how to care for,
and get the best from your stove.
Please ensure that you read these instructions in full and understand them
before operating your stove.
Arada has a policy of continuous product development and therefore we
reserve the right to amend specifications without prior notice. Due to printing
cycles, items or options may be described before they are generally available
or after they have ceased. Please check with your retailer or dealer if you are
unsure about any aspect of your stove, its installation or correct use.
Hamlet Solution Stove User Guide
SOLUTION Stove User Guide
Page 2 BK 700 Specific
Hamlet a brand name of Arada Ltd
Contents
1 Identifying your stove
1.1 Identifying parts & terminology of your stove …………………..
2 Warnings
2.1 Health and Safety ………………………………………………...
2.2 Smoke control areas ……………………………………………..
3 Advice on fuel types
3.1 Wood ……………………………………………………………….
3.2 Solid fuel …………………………………………………………..
4 Before using your stove ………………………………………….
5 Air inlet controls
5.1 Location and operation of the controls ………………………...
5.1.1 Primary air ……………………………………………………...
5.1.2 Airwash system / Secondary air ……………………………...
5.1.3 Smoke exemption permanent stop…………………………...
6 Lighting your stove
6.1 Smoke Control Areas…………………………………………….
6.1.1 Fuel overloading ……………………………………………….
6.1.2 Operation with door left open …………………………………
6.1.3 Dampers / Air controls left open ……………………………...
6.2 Burning wood ……………………………………………………..
6.3 Burning solid fuels ………………………………………………..
6.4 Warning - Fume / Smoke emissions …………………………...
6.5 Refuelling on to a low fire bed …………………………………..
6.6 Typical wood burn for stated output ……………………………
7 Further information for all stove owners
7.1 Door glass ………………………………………………………...
7.2 Reduced burning …………………………………………………
7.3 Over firing ………………………………………………………...
7.4 Chimney fires …………………………………………………….
7.5 Ash removal ……………………………………………………...
7.6 Periods of non-use (summer months)……………………...….
7.7 Classification …………………………………………………….
7.8 Adverse weather conditions …………………………………….
7.9 Replacement parts ……………………………………………….
SOLUTION Stove User Guide
BK 700 Specific Page 3
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BK 700 Specific
8 Further information for multi fuel stove owners
8.1 Multi fuel or Flexifuel grates …………………………………….
9 How heat is delivered by your stove
9.1 Radiant heat ……………………………………………………..
10 Care for your Hamlet stove
10.1 Adjusting the door hinges ……………………………………..
10.2 Liners / firebricks ……………………………………………….
10.3 Throat plate ……………………………………………………..
10.4 Fire door seal …………………………………………………...
10.5 Cracked glass …………………………………………………..
10.6 Chimney / flue sweeping ………………………………………
11 Further resources / reading
11.1 Information……………………………………………………….
11.2 Specifications …………………………………………………...
12 Guarantee
12.1 Guarantee ……………………………………………………….
12.2 Terms and Conditions ………………………………………….
12.3 General …………………………………………………………..
13 Technical data…………………………………………………….
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BK 700 Specific Page 5
1 Identifying your stove
1.1 Identifying parts & terminology of your stove
Stove Data Plate
Primary Air Control
Grate Riddle Bar
Rear Flue Outlet
(NOTE : Top &
Rear Flue Outlets
Are
Interchangeable &
Will Depend Upon
Installation.)
Top Flue Outlet
Secondary Air Control
Fire Door
Fire Door Handle
Ash Pan
Fuel Retainer
Firebox Liners
(Sides & Rear)
Throat Plate
Grate Bars
Fire Door Seal
Fire Door Glass
SOLUTION Stove User Guide
Hot Glove
Operating Tool
IMPORTANT INFORMATION
BK 700 Specific
2 Warnings
It is a LEGAL REQUIREMENT that the installation of all new or replacement, wood or
solid fuel heating appliance, obtain building control approval from your local authority or
the installation work must be carried out through a government approved competent
persons scheme. A list of all competent person schemes can be found :
https://www.gov.uk/guidance/competent-person-scheme-current-schemes-and-howschemes-are-authorised
Any manufacturer’s instructions must not be taken as overriding statutory requirements.
All Hamlet Solution stoves MUST NOT be connected to a shared flue system.
Please Note: Classification of these appliances is for intermittent use only.
Do not use aerosol sprays or any other flammable materials near the appliance when in
use.
Do not use the appliance as an incinerator.
Use only recommended fuels, STRICTLY NO unsuitable and non recommended fuels or
materials or liquid fuels allowed.
Pure petroleum coke or Bituminous house coal must NOT be burned in this appliance.
The use of these fuels will invalidate the appliance guarantee.
Arada recommends the use of approved smokeless fuels which have been deemed
suitable for use on closed appliances, including multi fuel stoves.
If in doubt, contact The Solid Fuel Association, telephone: 0845 601 4406 / 01773
835400 or visit www.solidfuel.co.uk.
Please ensure that the air inlet vent grills to the dwelling are not obstructed or liable to be
blocked.
Caution must be exercised during operation of the appliance as both internal and external
surfaces will be hot to touch, use the stove mitten provided when the appliance is in
operation.
A fireguard conforming to BS 8423:2002 should be used in the presence of children or
elderly people.
Always observe the distances to combustible materials as stated on the appliance data
plate and in the technical data section of this manual. Ensure no soft furnishings or
combustible materials are susceptible to heat radiating from the appliance.
Any add in boiler options have not been certified for use in Smoke Control areas and
therefore are unsuitable for use in Smoke Control Areas.
Page 6
SOLUTION Stove User Guide
BK 700 Specific
Page 7
Under NO circumstances should the stove be operated for extended periods with the
main fire door open. This will result in an over firing situation and will lead to severe
damage to the stove and flue system.
Ignoring the warnings could lead to damage/injury to persons and/or property.
Arada Ltd will not be responsible for any consequential or incidental loss or injury
however caused.
2.1 Health and Safety
Please consult health and safety guidelines for advice on handling heavy and / or large
items.
2.2 Smoke control areas (The Clean Air Act 1993 & Smoke Control Areas)
Under the Clean Air Act local authorities may declare the whole or part of the district of
the authority to be a smoke control area. It is an offence to emit smoke from a chimney
of a building, from a furnace or from any fixed boiler if located in a designated smoke
control area. It is also an offence to acquire an "unauthorised fuel" for use within a
smoke control area unless it is used in an "exempt" appliance ("exempted" from the
controls which generally apply in the smoke control area).
In England appliances are exempted by publication on a list by the Secretary of State in
accordance with changes made to sections 20 and 21of the Clean Air Act 1993 by
section 15 of the Deregulation Act 2015. In Scotland appliances are exempted by
publication on a list by Scottish Ministers under section 50 of the Regulatory Reform
(Scotland) Act 2014.
Similarly, in Northern Ireland appliances are exempted by publication on a list by the
Department of Agriculture, Environment and Rural Affairs under Section 16 of the
Environmental Better Regulation Act (Northern Ireland) 2016. In Wales appliances are
exempted by regulations, made by Welsh Ministers.
Your local authority is responsible for implementing the Clean Air Act 1993 including
designation and supervision of smoke control areas and you can contact them for details
of Clean Air Act requirements.
Further information on the requirements of the Clean Air Act can be found
here : https://www.gov.uk/smoke-control-area-rules
The Hamlet Solution 5 Widescreen, have been recommended as suitable for use in a
smoke control areas, when burning wood.
A factory fitted permanent stop mechanism has been incorporated in the above models,
to prevent closure of the air control below acceptable limits.
The stop for secondary air control on the Hamlet Solution 5 Widescreen is set at 50%
open.
Details of this permanent stop can be found on PAGE 12.
SOLUTION Stove User Guide
BK 700 Specific
SOLUTION Stove User Guide
3 Advice on fuel types
3.1 Wood
As a natural and renewable fuel, wood is the first choice for burning, however burning
wood requires a little effort and planning.
Any type of wood is suitable (though hardwood is preferable) provided it is well
seasoned and has a moisture content below 20%. This usually implies that the timber
has been suitably stored to allow moisture to evaporate for at least 9 months in the case
of soft wood, and at least 24 months in the case of hard wood. We recommend that for
general burning, wood should be split into logs of no more than 100mm (4 inches)
diameter.
If, when burning wood, you see signs of sticky tar inside the appliance or chimney, your
wood is ‘green’ or too wet and requires further seasoning. An electronic moisture meter
can be obtained in order to determine the moisture content of your wood fuel.
Wet wood must not be used as this will greatly contribute to the creation of tar and
creosote which may, in extreme cases, run down the chimney in liquid form. This will
seriously damage both the chimney and the appliance and increase the risk of a
chimney fire.
3.2 Solid fuel
If you have chosen a multi/solid fuel stove this will have a cast iron Patented riddling
grate which allows you to burn a wider variety of fuel types. It is important to ensure that
your fuel is intended for use in a stove, modern stoves are designed for use with current
cleaner burning and smokeless fuels.
Arada recommends the use of approved smokeless fuels which have been deemed
suitable for use on closed appliances including multi fuel stoves.
Authorised fuels suitable for Smoke Control Areas, please see
(https://smokecontrol.defra.gov.uk/fuels)
For additional advice on fuels, please refer to The Solid Fuel Association
(www.solidfuel.co.uk)
DO NOT BURN Bituminous house coal or petroleum coke in this appliance.
Page 8
4 Before using your stove
Hamlet stoves are designed to be operated with the fire door(s) closed at all times, apart
from refuelling (when alight) or cleaning (when cold).
Never leave the appliance unattended for an extended length of time with the
door(s) open.
Prior to lighting the stove for the first time, please check with the installer that:
Installation and all building work is complete. (Refer to the installation guide.)
The chimney is sound, has been swept and is free from obstruction.
Building Regulations and any local by-laws have been followed during installation.
All firebox liner panels and throat plate are in place.
The chimney draw has been checked and is within specification (between 0.1mb to
0.2mb, or 10-20 pascals). This ensures your stove will operate predictably and
efficiently.
Carbon Monoxide detector is correctly installed in the same room as the appliance.
Suitable provision for combustion and ventilation air, depending upon building
regulations have been undertaken by the installation fitter.
Consideration must be given for the need for extra ventilation if another heating
source needing air is to be operated simultaneously. If an extraction fan is proposed
to be fitted to a connecting area of the house, after the stove has been installed,
professional advice should be sought from a qualified engineer.
Ensure that you have read and understood these instructions before lighting the fire.
Our YouTube channel, www.youtube.com/user/aradastoves features a collection of
videos designed to help you get the best from your Hamlet stove.
Always wear suitable protective fire gloves when refuelling your stove, such as the Arada
hot gloves supplied with your stove. Always keep the hot glove away from naked flames
and sparks, when re-fuelling the appliance.
We recommend that you light a small fire for the first few days of use to cure the paint
and allow the castings to relax. During this process the paint surface may smoke briefly,
and you may smell a slight odour. The vapour is harmless and should not be confused
with fume emissions, however, it is advisable to keep the area well ventilated until the
vapour disperses.
You may hear your stove produce clicking or ticking noises whilst it heats up or cools
down. This is completely normal and is produced by the expansion and contraction of the
steel components in your stove when its temperature changes.
Page 9 BK 700 Specific
SOLUTION Stove User Guide
Page 10
BK 700 Specific
5 Air inlet controls
5.1 Location and operation of the controls
Your stove has two air inlet controls. These are located either on the stove body or the
stove door.
5.1.1 Primary air
The primary air inlet provides under draught to the base of the fire chamber.
Primary air enters the appliance through the inlet near to the bottom of the fire door. Your
stove has a control slider to adjust the flow of the primary air.
Sliding the knob to the right will increase the amount of air intake to the stove, as shown in
position (in figure 1). To decrease, push the slider to the left, as shown in position (in figure
2).
Secondary Air Control
(Airwash)
Primary Air Control
Fig. 1. Fully Open Position Fig. 2. Fully Closed Position
SOLUTION Stove User Guide
5.1.2 Airwash system / Secondary air
The secondary air provides an overdraught of air together with supplying air in front of the
glass viewing panel within the door assembly. This is know also as the airwash system.
The airwash/secondary air inlet has an internal sliding plate with slots, housed inside the
body of the appliance and is located above the top of the fire door.
Sliding the control knob to the right as far as it will go, achieves the fully open position, see
figure 3. Sliding it to the left will shut down the air inlet slots as shown in figure 4.
Fig. 3. Fully Open Position
Fig. 4. Fully Closed Position
BK 700 Specific
Page 11
SOLUTION Stove User Guide
NOTE : The Hamlet Solution 5 Widescreen models that are fitted with the mechanical
stop for smoke control areas, then please note that the airwash will not fully close as in Fig.
4.
NOTE : DO NOT COVER OR PARTIALLY OBSTRUCT THE AIR INLET OPENINGS
FOR THE APPLIANCE.
SOLUTION Stove User Guide
Page 12
BK 700 Specific
5.1.3 Smoke Exemption Permanent Stop
The position of this permanent stop has been determined during independent laboratory
testing to PD 6434:1969 to enable the smoke particulate emissions to comply with the
smoke exemption regulations.
Part of the permanent stop mechanism comprises of a restriction (anti tamper) screw, that
has been factory fitted to your stove, this acts as a limit stop for the sliding air wash control
and thus prevents full closure, reducing smoke emissions.
Air Inlet Opening
Restriction Anti Tamper Screw.
Note : Screw Is Only Visible
When The Fire Door Is Open.
Secondary Air Control
Note : Sliding Movement Is Limited
By Restriction Screw.
Visible Open Air Inlet
Note : With The Slider Against
The Stop Position, This
Distance Will Vary Between
Models.
The stop for the secondary air control on the ECB5FPLUS-WS is set at 50% Open.
6 Lighting your stove
6.1 Smoke Control Areas
Please check whether your dwelling is located in a smoke control area before installation or
use. Please check with your local authority or https://www.gov.uk/smoke-control-area-rules.
6.1.1 Fuel overloading
The maximum amount of fuel specified in this manual should not be exceeded, overloading
can cause excess smoke. Please see technical data section in this manual.
6.1.2 Operation with door left open
Operation with the door open can cause excess smoke. The appliance MUST NOT be
operated with the appliance door left open except as directed in the instructions.
6.1.3 Dampers / Air controls left open
Operation with the air controls or appliance dampers open can cause excess smoke. The
appliance must not be operated with the air controls, appliance dampers or door(s) left
open except as directed in these instructions.
6.2 Burning wood
When wood is burnt ,it is in fact the volatile gases released from the wood, that burn and
this requires a good supply of air coming from above the fuel. For this reason we will use all
the air inlets while igniting the stove, but will then reduce this to air coming from the airwash
system and over draught. As much as 40% of the heat from burning wood is obtained from
secondary combustion and this can be severely hampered by air entering the fire box from
below the fuel via the primary air inlet control.
1) Set the fire, by placing several layers of dry kindling wood into a criss-cross grid
pattern on top of the grate bars. The use of two or three fire lighters may assist in
lighting the kindling.
2) Fully open your air controls and light the fire lighters and or kindling wood.
3) After the kindling has caught light, you should almost close the fire door leaving it
ajar by about 10mm. This will aid flue draw during the initial lighting of the fire.
4) The flue temperature and draw should be established after five minutes and the
kindling reduced to form an ember bed. Carefully load the stove with well seasoned
wood and fully close the fire door.
5) After ten minutes, close the primary air control fully as generally no air below the
grate is required for wood burning and regulate the airwash system to control the burn
rate and maintain clear glass, typically by reducing to approximately half open.
BK 700 Specific
Page 13
SOLUTION Stove User Guide
6.3 Burning solid fuels
Solid fuel burns best with its air supply for combustion coming from underneath the fuel. To
achieve this the burn will be controlled by the primary air control (see Fig 1 & 2). This
allows you to control the flow of air, underneath the grate. Riddling the stove occasionally
will also help to ensure that burnt fuel does not prevent the supply of air from reaching the
fire bed.
Please do not attempt to burn solid fuels in a dedicated wood burning stove. To burn solid
fuel, your stove must have a cast iron grate to withstand the higher temperatures involved.
To do so could damage your stove and will void your warranty.
1) Set the airwash (secondary) (see Fig 3 & 4) air slider to about one quarter open
and the primary air slider fully open (see Fig 1).
2) Light as with wood fuel (see steps 1,2 and 3 on page 11), with kindling and fire
lighters.
3) Once the flue draw has been established, after about five minutes, carefully load
the stove with fuel and close the door.
4) When the fire is well alight regulate the burning rate by controlling the primary air
inlet control.
5) The airwash should be opened sufficiently to keep the door glass clean. Whilst
burning solid fuel it can be beneficial to occasionally riddle the grate bars so any burnt
fuel will fall between the grate bars into the ash pan below. This will ensure a good
under draught is maintained. This should be done with the supplied operating tool
whilst wearing protective gloves.
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BK 700 Specific
SOLUTION Stove User Guide
6.4 Warning - Fume / Smoke emissions
Properly installed, with a suitable flue or chimney, operated and maintained correctly, this
appliance will not emit fumes into the dwelling. Occasional fumes when de-ashing and
refuelling may occur. However, persistent fume emission is potentially dangerous and must
be investigated by a approved / registered installer.
Stop using the appliance if you smell fumes or see smoke escaping.
If fume emission does persist, the following immediate actions should be taken:
• Open doors and windows to ventilate room.
• Let the fire die or extinguish and safely dispose of fuel from the appliance.
• Check for flue or chimney blockage, and clean if required.
Seek expert advice from your approved installer. Do not attempt to re-light the fire until the
cause of the fume emission has been identified and corrected.
6.5 Refuelling on to a low fire bed
If there is insufficient burning material in the fire bed to light a new fuel charge, excessive
smoke emission can occur. Refuelling must be carried out onto a sufficient quantity of
glowing embers and ash that the new fuel charge will ignite in a reasonable period. If there
are too few embers in the fire bed, add suitable kindling for ignition to prevent excessive
smoke.
Important notes on usage to meet the requirements of Smoke Control exemption -
Always recharge onto hot embers.
After re-charging, leave the door ajar for approximately 3 minutes to establish good
combustion.
Do not leave the appliance unattended until flames are well established.
Periodic burning out of the fuel bed at high output to combust any remaining charcoal.
NOTE :
The minimum air control setting is governed in manufacture to meet the requirements of
Smoke Control exemption and as a result the appliance will NOT shut down completely when
in the minimum air position setting.
NOTE : It is recommended that wood logs are place centrally against the rear liners,
within the firebox to ensure the most efficient use of the fuel.
6.6 Typical wood burn for nominal output
To perform the most efficient burn at the nominal rated output please consult the
specification table at the rear of this manual. Please note, many factors can effect the
nominal output, so the stated weights of fuel (Seasoned Hard Wood) are a guide, which is a
representation to laboratory burn conditions.
BK 700 Specific
Page 15
SOLUTION Stove User Guide
7 Further information for all stove owners
7.1 Door glass
The door glass should remain clear during normal burning. However under certain
conditions, such as burning at a low or slow rate, using damp wood or overnight burning,
the glass may become somewhat blackened. To remedy this, operate the appliance at a
fast rate. Alternatively when the stove is cold, open the door and clean the inside face of
the glass with a damp cloth or with glass cleaner (www.aradastovesandspares.com or
Arada dealers).
7.2 Reduced burning (Slow Combustion)
When wood is burnt slowly in a closed appliance (eg: air controls at the minimum setting),
it produces moisture and tar, which will create condensation and deposits in the chimney.
This effect can be minimised by burning hard for a short period, fifteen to twenty minutes
twice a day.
To avoid chimney problems your appliance should not be burnt at a reduced burn rate
without a period of fast burning. Fast burning is when the stove is burnt with a ’lively flame’
and a higher temperature. We strongly advise against stoking the fire with wood and re-
ducing the air intake(s) before leaving the stove to extinguish (perhaps when retiring to
bed) as this can lead to a cooling of the stove and flue also resulting in incomplete combustion, sooty deposits and high levels of pollutant gases released into the environment.
7.3 Over firing
DO NOT over fire your appliance. Firing the stove at maximum for prolonged
periods may result in over-firing. If the chimney connector or casing glows red the
appliance is being over-fired and this may result in a chimney fire. Other signs include
warping and a red-oxide colouring will demonstrate the over- heating of internal parts;
body paint which has turned dusty white is also indicative of such use.
7.4 Chimney fires
Used in the correct manner, with the correct fuel and regular maintenance a chimney fire
should never occur, however in the even of a chimney fire, the following procedure should
be actioned without delay:
Call the fire service—DIAL 999
Immediately close all of the air inlet supplies on the appliance, to reduce the
air supply to the stove.
Move items of furniture and combustibles away from the surrounding area of
the stove, to reduce the risk of fire and allow access for the fire service.
Ensure access to the loft space is available.
Evacuate the property.
BK 700 Specific Page 16
SOLUTION Stove User Guide
7.5 Ash removal
The ash pan should be emptied when the level of ash reaches the top of the ash pan.
On no account should the ash be allowed to build up to touch the underside of the grate
bars, as this will greatly reduce the life span of the grate.
To remove ash use the supplied operating tool & hot glove-
• Open the door of the stove, pausing briefly when ajar so as to allow the fire to
adjust to the increased air supply.
• Put the fork end of the operating tool into the slots of the ash pan and remove
from the ash pit chamber.
• Empty the ash into a suitable container and replace the ash pan into the stove,
withdraw the operating tool and close the fire door.
Warning: The ash can be very hot. Care must be taken not to burn hands or
household objects with falling embers—ALWAYS USE THE HOT GLOVE SUPPLIED.
Empty only into a metal container. Even if the ash appears cold, red-hot embers may be
concealed and could easily start a fire or cause an injury.
7.6 Periods of non-use (summer months)
Please ensure that your stove is left clean and moving components are well lubricated
with a water repelling corrosion inhibitor for the summer months (during periods of
prolonged non-use). If possible store the throat plate outside of the stove. Check all
moveable components at regular intervals, to ensure they are moving freely. Allow air
movement through the stove by opening the airwash and primary air inlet control(s) to
about half way, open or leave the door ajar. This will allow a free flow of air through the
appliance thus preventing moisture and condensation forming inside the stove and
chimney. This preventative maintenance will ensure your stove stays in the best
condition for the coming winter months.
7.7 Classification
All Solution stoves are classed as intermittent operation . There by meaning, to give
nominal rated output, you will have to refuel a minimum of 45min for wood or 1hr for
solid fuel, as stated in EN 13240:2011 +A2:2004, however, all Solution stoves exceed
the minimum refuelling time and the nominal outputs are quoted at 1hr burn rates for
wood.
7.8 Adverse Weather Conditions
If due to adverse weather conditions your stove does not operate correctly and causes
the stove to emit smoke, do not treat it as a nuisance, this smoke will indicate that
carbon monoxide is being emitted into the room. Extinguish the stove by reducing the
firing rate, open windows and allow the stove’s fuel to burn out before closing the
windows. The probable cause is insufficient draw, check flue ways and have the
chimney tested for flue pressure.
Page 17 BK 700 Specific
SOLUTION Stove User Guide
Page 18
BK 700 Specific
7.9 Replacement parts
Genuine replacement spare parts can be obtained from www.aradastovesandspares.com
or your Arada dealer.
You can find a complete list of spares and consumables such as liners, grate bars and
throat plates as well as items to enhance its visual appearance and efficiency such as
stove paint and rope kits.
It is worth noting that the fitting of non-official Arada parts to your stove will invalidate its
guarantee.
8 Further information for multi fuel stove owners
8.1 Flexifuel grates
The Patented grate system in your Hamlet stove comprises of a series of reciprocating cast
iron bars seated on a pivoted comb. These should come pre-assembled in your new stove.
All bars in the grate are identical, but every other bar is turned 180 degrees, with the ends
of the bars marked "H" sitting on the high sections of the comb, and the ends marked "L"
sitting on the low sections.
The riddling lever, situated on the right hand side of your stove, can be operated with the
stove operating tool to riddle ash into the ash pan below. Only riddle the stove with the door
closed unless your stove requires you to open the door to access the riddling mechanism.
Stop riddling once red embers begin to fall into the ash pan.
After extended use it may be necessary to replace some of the grate bars.
SOLUTION Stove User Guide
BK 700 Specific
Page 19
9 How heat is delivered by your stove
9.1 Radiant heat
All Hamlet stoves radiate heat into the room. The radiated heat is most intense at the front of
the stove, especially through the door glass and less intense the further you move away from
the stove.
This radiated heat is delivered as infrared rays which heat the objects they strike. It is then
these objects (such as the chimney breast, hearth etc.) which heat the surrounding air.
Please note, the Solution 5 Widescreen stove models have a heat shield fitted at the
base of the appliance to reduce under hearth temperatures and thus is permissible to be
used on a non constructional hearth.
SOLUTION Stove User Guide
Products Of
Combustion
Radiant
Heat
Through
Glass
Section Through Stove
Primary
Air
Inlet
Secondary
Air
Inlet
Radiant
Heat
From Rear
Radiant
Heat
From Top
Radiant
Heat
From Base
Page 20 BK 700 Specific
10 Care for your Hamlet stove
The need for regular maintenance on your stove will ensure, safe and efficient use of your
appliance. The following item listing should be checked and inspected by a competent
person or engineer on a regular basis.
10.1 Adjusting the door hinges
Once the appliance has been under fire for a period of time the fire door may appear to
have moved out of alignment with relation to the door aperture or catch. This is quite
normal and due to the settling of the casting.
If the fire door needs to be raised, please follow the instructions below:
When the appliance is cold, open the fire door so that it is at right angles to the front of the
stove and lift the fire door up off the hinges.
Drop one washer on the top and bottom hinge pins. Fit the door and check. Repeat again if
necessary.
10.2 Liners / firebricks
The stoves liners (also known as firebricks) may become cracked after long periods of
heavy use or after being knocked by the loading of fuel or a poorly aimed fire poker. If the
liners are still staying in situ and are able to support the throat plate correctly there is no
need to replace them. Cracked liners will not in themselves effect the performance of the
stove.
10.3 Throat plate
The throat plate should be removed from the stove and checked once a month and any
accumulated deposits should be cleaned off. This is best done with a brush. After a period
of time the throat plate may begin to corrode. If it is distorted it will require replacing.
A replacement throat plate can be sourced from your dealer or
www.aradastovesandspares.com.
10.4 Fire door seal
The rope seal around the edges of the main fire door should also be checked. Look for
signs of fraying, peeling away or the ends not meeting. If the rope is unable to create a
good seal with the stove body it should be replaced. A poor seal will decrease your ability
to control the burn rate and its efficiency whilst leading to an increase in heat lost through
the flue.
10.5 Cracked glass
It is not recommended to operate the stove with cracked glass; this can lead to over firing
due to air leaking into the firebox and it may fail completely leading to personal injury or a
fire.
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BK 700 Specific Page 21
You should discontinue use of your stove until it has been repaired. You can source
replacement glass kits from www.aradastovesandspares.com or your Arada dealer.
10.6 Chimney / Flue Sweeping
Sweeping should be carried out with an appropriate sized bristle brush and rods to suit
chimney size and type. As with all appliances regular sweeping of the flue / chimney is
essential to avoid dangers of blockage and the escape of poisonous fumes. Access for
cleaning should also be incorporated in the chimney (eg: soot door or access through the
register plate etc).
It is important that the flue connections, flue pipe and chimney be cleaned prior to lighting
after a prolonged period of non use.
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11 Further resources / reading
Once again we would like to thank you for buying your Hamlet stove.
11.1 Information
We appreciate that we have given you a lot of information to read, but we hope it has been
clear and helpful and that you are now able to enjoy the full benefits of your stove.
However if you have any queries, doubts or would like further advice please do not hesitate
to speak to your Hamlet dealer or call us. You will find our contact details below, as well as
a list of resources where you can discover more information about your stove and
associated articles.
• Arada Technical Support
01297 632052
technical@aradastoves.com
• Arada Stoves Support Site
www.aradastoves.com/support
• Competent Person Schemes
https://www.gov.uk/guidance/competent-person-scheme-current-schemes-and-how schemes-are-authorised
• Solid Fuel Association
www.solidfuel.co.uk
• Document J Building Regulations (Combustion Appliances)
www.planningportal.gov.uk/
• The National Association of Chimney Sweeps (NACS)
www.nacs.org.uk/
• Smoke Control Areas—The Rules
www.gov.uk/smoke-control-area-rules
11.2 Specifications
All Hamlet stoves are manufactured and independently tested to EN standard 13240 and
are CE marked. Within the above EN standard, material specifications and criteria are
defined.
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BK 700 Specific Page 23
SOLUTION Stove User Guide
12 Guarantee
When you buy an Arada stove, you are not only buying a first class appliance, you are
receiving a commitment from us to look after you and your appliance.
12.1 Guarantee
If any part of the main body of the stove fails due to a manufacturing or material defect
during the guarantee period that applies in respect of the relevant stove (as set out
below), Arada will, at its sole discretion, repair or replace your Arada stove, for no charge.
For the purposes of this guarantee, a material or manufacturing defect includes the
splitting or cracking of the main body (defined as the steel outer casing and items fixed
immovably to the casing).
Damage caused by over-firing or over-heating is not covered (as described in the
operation manual). Warping and a red-oxide colouring will demonstrate the over- heating
of internal parts; body paint which has turned dusty white is also indicative of such use.
The following guarantee periods shall apply in respect of the following Arada stoves:
Hamlet stoves come with a TEN year guarantee to the main body.
The external paint finish carry a one-year guarantee only.
This guarantee is subject to the Terms and Conditions set out below.
12.2 Terms and Conditions
The following terms and conditions must be satisfied in order for your stove to be covered
by the guarantee set out above:
1. Your stove must have been purchased from an officially approved Arada dealer.
2. You must be the original purchaser of the stove in order to make a claim. This
guarantee is not valid in relation to any claims made by someone who did not originally
purchase the stove from Arada or an approved Arada dealer.
3. Any claim under this guarantee must be made through the approved Arada dealer
where the stove was purchased and accompanied by proof of purchase (e.g. a valid
receipt). Stoves not purchased from an approved Arada dealer will not be covered by this
guarantee.
4. Your stove must be installed in the UK for this guarantee to be valid. Stoves installed
outside of the UK will not be covered by this guarantee.
BK 700 Specific
Page 24
SOLUTION Stove User Guide
5. Your stove must have been installed by a suitably qualified person and in accordance
with the manufacturer’s installation instructions. Stoves not installed by a suitably qualified
person or not installed in accordance with the manufacturer’s installation instructions will
not be covered by this guarantee.
6. Any claims under this guarantee shall not be valid where the installation of the stove
does not conform to all required building regulations and other legislation in force at the
time of purchase and where flue draw readings have not been made to confirm a suitability of the flue. The manufacturer’s decision as to whether this condition has been satisfied
shall be final.
7. The guarantee does not cover damage caused to the stove through careless handling
or misuse or neglect of the appliance (misuse and neglect being not following the
manufacturer’s instructions and user guides in relation to the stoves, including the use of
non-recommended fuels).
8. The following consumable service items are not covered by this guarantee:
• Firebox linings
• Grate bars
• Fuel retainer
• Throat plate
• Gaskets
• Door glass
• Seals
9. The guarantee does not cover damage caused by storing or using the stove in a damp
environment, defects or faults caused by local conditions such as draught problems and
chimney defects or corrosion caused by condensation, damp or water ingress into the
flue, chimney or the surrounding of the stove.
10. The guarantee is only valid if the stove is serviced and checked annually by a suitably
qualified heating engineer, with documentation to be retained and produced in the event
of a claim being made.
11. The guarantee is only valid where any spare parts used are supplied by Arada or an
approved Arada dealer. The use of spares other than those supplied by Arada Limited
shall invalidate the guarantee. Parts can be purchased through an approved dealer or
directly from Arada, online at www.aradastoveandspares.com.
12. The guarantee is not valid where any repairs or modifications have been made to the
stove which have been carried out by anyone other than Arada or its authorised
representatives or approved dealers.
13. All guarantee periods commence on the date of purchase and are non-transferable
and solely for the benefit of the original purchaser of the stove.
12.3 General
Our guarantee is offered as an addition to your statutory rights and will not effect your
statutory rights. You can obtain information about your legal rights from trading standards
office's or a citizens’ advice bureau.
If you believe your appliance is not working correctly or it has broken down, in the first
instance please contact your local retailer or installer for assistance.
This guarantee is applicable in the UK only and operates exclusively in accordance with
the laws of England and Wales.
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Page 25
Page 26 BK 700 Specific
TECHNICAL DATA
SOLUTION 5
Widescreen
Nominal Heat Output (Kw) 4.99
Efficiency Nett (%) 79.3
Mean Flue Gas Temperature (°C) 178.4
Mean CO Emission @ 13% O2 (%) 0.21
Flue Mass Gas Flow (g/s) 6.96
Minimum Distance to Combustible
materials (mm)
Rear = 300
Side = 300
Height (mm) 600
Width (mm) Across Canopy 541
Depth (mm) (Inc. Handle) 365
Height To Centre Of Rear Flue (mm) 484
Depth From Back To Flue Centre
(mm)
108
Flue Diameter (mm) 127(5”)
Weight Packed (Kg) 82 Kg
Weight Nett (Kg) 77 Kg
Ideal Log Length (mm) 380
Maximum Hearth Temperature (°C) 62.9
Typical Fuel Load To Achieve
Nominal Rated Output Per Hour
(Kwh/Kg) (Seasoned hardwood)
1.43
13 Technical specification
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Page 27 BK 700 Specific
SOLUTION Stove User Guide
14 Notes :
BK 700 Specific
Arada Ltd
The Fireworks,
Weycroft Avenue - Axminster - Devon
EX13 5HU
United Kingdom
www.aradastoves.com
T: +44 (0)1297 632050
Email : info@aradastoves.com
DATE OF ISSUE— 09/11/2017
SOLUTION Stove User Guide
Hamlet is a brand name of Arada Ltd
All Hamlet Solution Stoves are manufactured in the UK
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