Fault Cause Solution
Internal battery
not charging
No sound
No audio signal via
Bluetooth connection
Speaker cannot be
connected
Poor sound quality
from Bluetooth®
device
The power adapter (not included) is not
plugged into a wall outlet or the USB
cable is not plugged into the micro USB
port on the speaker
Wall outlet is not functioning.
Computer USB port is not functioning.
The battery is too low.
The speaker is not linked with the cell
phone.
Bluetooth device is almost out of range
of speaker
Volume set too low.
Volume is too low.
Bluetooth is switched o at the audio
source.
Bluetooth version is not supported.
Audio source is switched o Switch on audio source
Use a dierent external device.
Move your Bluetooth device closer
to speaker
Switch on Bluetooth function
in the audio source.
Speaker is not paired to the audio
source.
Plug the power adapter (not
included) into a wall outlet and plug
the USB cable into the micro USB
port on the speaker
Plug another device into the same
outlet to conrm the outlet is
functioning correctly.
Make sure your computer power is
turned on and try another USB port.
Recharge the battery.
Go through “Pairing a Bluetooth
enabled device” process to link the
speaker.
Check whether a connection exists.
If necessary, pair the speaker again
to the audio source.
Increase the volume of your device.
Increase the volume on speaker/
audio source.
COMPLIANCE WITH FCC REGULATIONS
“Warning: Changes or modications to this unit not expressly
approved by the party responsible for compliance could void the
user’s authority to operate the equipment.”
“NOTE: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined
by turning the equipment o and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit dierent from
that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.”
TROUBLESHOOTING GUIDE