27
TROUBLESHOOTING 
Before calling for service, please read the following troubleshooting table first. This can 
save both time and money. The table contains common problems and solutions. 
PROBLEMS  CAUSES  SOLUTIONS 
Refrigerator operation 
The compressor 
does not work. 
 The refrigerator is in the 
defrosting cycle. 
 The refrigerator is not 
plugged into a power 
outlet. 
 The refrigerator is 
turned OFF. 
 This is normal for an automatic 
defrosting refrigerator. 
 Verify the plug is plugged in the 
socket firmly. 
 Press the “Power” button for 3 
seconds or more to restart the 
refrigerator or turn the knob from OFF 
to temperature selection position. 
The refrigerator 
runs frequently or 
runs for too long. 
 The temperature is high 
in the appliance or the 
room. 
 The refrigerator has 
been powered off for a 
period of time. 
 The automatic 
icemaker is operating. 
 The door is opened too 
frequently or for too 
long. 
 The door of the fridge / 
freezer storage 
compartment is not 
tightly closed. 
 The temperature setting 
for the freezer storage 
compartment is too low. 
 The door gasket of the 
fridge/freezer storage 
compartment is dirty, 
worn, cracked or 
mismatched. 
 The condenser is dirty. 
 In this case, it is normal for the 
refrigerator to run longer. 
 Normally, it takes 8 to 12 hours for 
the refrigerator to totally cool down. 
 Ice-making process makes the 
refrigerator run longer. 
 Warm air enters the refrigerator and 
causes it to start frequently. Please 
do not open the door too frequently. 
 Ensure the refrigerator is located on a 
level surface and there is no food or 
container holding the door open. 
 Set the temperature higher until a 
satisfactory refrigerator temperature 
is obtained. It takes 24 hours for the 
refrigerator temperature to become 
stable. 
 Clean or replace the door gasket. A 
gap in the door gasket can cause a 
longer running time of the 
refrigerator. 
 Wipe with dry duster. 
Too high temperature 
Too high 
temperature in the 
fridge/freezer 
storage 
compartment 
 The door is opened too 
frequently or for too 
long each time. 
 Temperature is set too 
high. 
 The door is not closed 
tightly. 
 The condenser is dirty. 
 Warm air will enter the refrigerator 
whenever the door is opened. Try to 
open the door less frequently. 
 Reset the temperature.  
 Ensure the refrigerator is located on a 
level surface and there is no food or 
container holding the door open. 
 Clean the condenser 
The temperature in 
the freezer is too 
high while the 
temperature in the 
fridge storage 
compartment is 
OK 
 The freezer 
temperature is set too 
high. 
 Set the freezer temperature lower. It 
takes 24 hours for the temperature of 
the refrigerator to become stable.