H3C Aolynk EP302 User Manual

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Page 1

Aolynk EP302 IP Phone

User Manual

Hangzhou H3C Technologies Co., Ltd.

http://www.h3c.com

Manual Version: T2-UM-20070410-1.00

Page 2

No part of this manual may be reproduced or transmitted in any form or by any means without prior written consent of Hangzhou H3C Technologies Co., Ltd.

Trademarks

H3C, , Aolynk, , H3Care,

, TOP G, , IRF, NetPilot, Neocean, NeoVTL, SecPro, SecPoint, SecEngine, SecPath, Comware, Secware, Storware, NQA, VVG, V

G, VnG, PSPT, XGbus, N-Bus, TiGem, InnoVision and

HUASAN are trademarks of Hangzhou H3C Technologies Co., Ltd.

All other trademarks that may be mentioned in this manual are the property of their respective owners.

Notice

The information in this document is subject to change without notice. Every effort has been made in the preparation of this document to ensure accuracy of the contents, but all statements, information, and recommendations in this document do not constitute the warranty of any kind, express or implied.

To obtain the latest information, please access:

http://www.h3c.com

Technical Support

soho@h3c.com

http://www.h3c.com

Page 3

About This Manual

Purpose

This document is used to guide you through installing, setting up and using this product. Please read it carefully before your operation.

Intended Audience

This document is intended for ordinary business users.

Organization

This document is organized as follows:

Chapter Content

1 Product Overview

This chapter describes the main functions and features of the Aolynk EP302 IP Phone (hereinafter referred to as the EP302).

2 Installation and Initial Setup

This chapter describes the safety instructions on installing and using the EP302, the installation steps and the initial setup.

3 Getting Started

This chapter describes the basic knowledge on using the EP302, including the keypad, the LEDs and the menus.

4 Using the Phone

This chapter describes how to use the common functions of the EP302, such as placing a call and transferring a call.

5 Phone Settings

This chapter describes how to set up the EP302, such as the account information and the speed dial function.

6 FAQs

This chapter describes the problems that you may encounter in setting up or using the EP302, and the solutions to them.

7 Appendix – Technical Specifications

This chapter describes the technical specifications of the EP302.

8 Appendix - Glossary

This chapter describes the glossary in relation to the EP302.

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Conventions

The manual uses the following conventions:

I. Command conventions

Convention Description

Boldface

The keywords of a command line are in Boldface.

italic

Command arguments are in italic.

[ ]

Items (keywords or arguments) in square brackets [ ] are optional.

{ x | y | ... }

Alternative items are grouped in braces and separated by vertical bars. One is selected.

[ x | y | ... ]

Optional alternative items are grouped in square brackets and separated by vertical bars. One or none is selected.

{ x | y | ... } *

Alternative items are grouped in braces and separated by vertical bars. A minimum of one or a maximum of all can be selected.

[ x | y | ... ] *

Optional alternative items are grouped in square brackets and separated by vertical bars. Many or none can be selected.

&<1-n>

The argument(s) before the ampersand (&) sign can be entered 1 to n times.

# A line starting with the # sign is comments.

II. GUI conventions

Convention Description

Boldface

Window names, button names, field names, and menu

items are in Boldface. For example, the New User window appears; click OK.

Multi-level menus are separated by angle brackets. For

example, File > Create > Folder.

→

Simple operation steps are connected by the arrow symbol.

For example, Speed Dial → select a number → press the Call soft key, which means to select the Speed Dial menu

first, then select a speed dial number, and finally press the

Call soft key.

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III. Symbols

Convention Description

Caution

Means reader be careful. Improper operation may cause data loss or damage to equipment.

 Note Means a complementary description.

Environmental Protection

This product has been designed to comply with the requirements on environmental protection. For the proper storage, use and disposal of this product, national laws and regulations must be observed.

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User Manual Aolynk EP302 IP Phone Table of Contents

Table of Contents

1 Product Overview.............................................................................................................. 1

1.1 Introduction......................................................................................................................1

1.2 Product Appearance ........................................................................................................2

1.3 Main Features and Functions ..........................................................................................2

1.4 Functions Available when Working with an XE Series IP PBX ........................................2

2 Installation and Initial Setup .............................................................................................. 5

2.1 Packing List .....................................................................................................................5

2.2 Safety Instructions on Installing and Using the Phone ....................................................5

2.3 Installation and Cable Connection ...................................................................................6

2.3.1 Installation.............................................................................................................6

2.3.2 Cable Connections ................................................................................................7

2.3.3 Attaching the Handset Cord ..................................................................................8

2.3.4 Attaching the Power Cord .....................................................................................9

2.3.5 Adjusting the Footstand.......................................................................................10

2.4 Initial Setup....................................................................................................................11

3 Getting Started................................................................................................................ 17

3.1 Keys and Functions .......................................................................................................18

3.2 LEDs..............................................................................................................................20

3.3 LCD Display and Description .........................................................................................21

3.4 Menu Structure ..............................................................................................................22

3.4.1 Call Features Menu Structure .............................................................................24

3.4.2 Advanced Features Menu Structure ....................................................................24

3.4.3 Advanced Settings Menu Structure .....................................................................25

3.5 Input Method..................................................................................................................25

4 Using the Phone ............................................................................................................. 26

4.1 Place a Call ...................................................................................................................26

4.2 Speed Dial .....................................................................................................................27

4.3 Redial the Last Called Number ......................................................................................27

4.4 Answer a Call ................................................................................................................27

4.5 Switch Between the Handset and the Speaker Phone ..................................................27

4.6 Adjust the Volume .........................................................................................................27

4.7 Use the User Directory ..................................................................................................28

4.7.1 View the User Directory Entries ..........................................................................29

4.7.2 Dial from the User Directory................................................................................29

4.7.3 Find a Telephone Number in the User Directory .................................................29

4.8 Use the Call History.......................................................................................................30

4.8.1 View/Dial out a Placed Call .................................................................................30

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User Manual Aolynk EP302 IP Phone Table of Contents

4.8.2 View/Dial out a Received Call .............................................................................30

4.8.3 View/Dial out a Missed Call.................................................................................30

4.8.4 Delete the Call History ........................................................................................31

4.9 Three-Party Conference ................................................................................................ 31

4.9.1 Announced Three-Party Conference ...................................................................31

4.9.2 Unannounced Three-Party Conference...............................................................32

4.10 Call Hold ......................................................................................................................33

4.11 Call Waiting .................................................................................................................35

4.12 Call Transfer................................................................................................................36

4.13 Call Park ......................................................................................................................37

4.14 Call Forward to Voice Mailbox .....................................................................................39

4.15 Voice Mails ..................................................................................................................40

4.16 Retrieve Voice Mails ....................................................................................................40

4.17 Email Prompt ...............................................................................................................41

4.18 Mute.............................................................................................................................41

4.19 View Phone Settings ...................................................................................................41

4.20 Bridging a PC to the Network ......................................................................................41

5 Phone Settings ............................................................................................................... 43

5.1 Speed Dial Settings .......................................................................................................43

5.2 Common Call Settings ...................................................................................................44

5.2.1 Auto Answer ........................................................................................................ 44

5.2.2 Do Not Disturb.....................................................................................................44

5.2.3 Call Forward........................................................................................................45

5.2.4 Directed Call Pickup............................................................................................46

5.2.5 Call Forward to Voice Mailbox .............................................................................47

5.3 Advanced Features .......................................................................................................47

5.3.1 View Feature Codes ............................................................................................47

5.3.2 Execute Feature Functions .................................................................................48

5.4 Advanced Settings.........................................................................................................48

5.4.1 Network Settings .................................................................................................48

5.4.2 Volume Settings ..................................................................................................48

5.4.3 Ringing Tones .....................................................................................................48

5.4.4 Account Information ............................................................................................49

5.4.5 Registration Status..............................................................................................49

5.4.6 Language Settings ..............................................................................................49

5.4.7 Software Version.................................................................................................49

5.5 Restore the Default Settings..........................................................................................50

6 FAQs............................................................................................................................... 51

7 Appendix – Technical Specifications................................................................................ 54

8 Appendix – Glossary ....................................................................................................... 55

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User Manual Aolynk EP302 IP Phone 1 Product Overview

1 Product Overview

1.1 Intr

ned

IP world to users.

he EP302 provides different functions, LCD displays and menu items when working

with different IP PBXs (XE2000 series and XE7000 series).

oduction

Aolynk EP302 IP Phone (hereinafter referred to as the EP302) is specially desig

for business users. With elegant appearance and rich features, the EP302 works

together with an XE series IP PBX to present a wonderful Vo

 Note:

This manual describes the functions and menus of the EP302 when working with an

enario that the

EP302 works with an XE7000 series IP PBX, and use “EP302-XE2000” to refer to

e scenario that the EP302 works with an XE2000 series IP PBX.

XE7000 series IP PBX. It also describes the slight differences in functions and

menus when the EP302 works with an XE2000 series IP PBX.

To simplify description, we use “EP302-XE7000” to refer to the sc

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User Manual Aolynk EP302 IP Phone 1 Product Overview

1.2 Product Appearance

Figure 1-1 The EP302 appearance

1.3 Main Features and Functions

z Supports the session initiation protocol (SIP).

z Provides a large-size LCD panel. By following the text-graphic instructions, you

can use or set the phone with ease.

z Provides common function keys such as redial, conference call, call hold,

speaker, volume adjustment, speed dial, line switching and so on.

z Supports two concurrent call lines.

z Supports two operating languages, Chinese and English.

z Supports various custom ring tones.

z Provides one LAN port and one PC port. The LAN port is PoE-capable so that

the phone can be powered through the Ethernet. The PC port allows the phone

to bridge a PC to the network.

z Supports various encoding and decoding schemes, such as G.711 (µ/a), G.729,

G.723 and G.722, to provide top voice quality.

1.4 Functions Available when Working with an XE Series IP PBX

The following table lists the main functions of EP302-XE7000, including the functions

that are not supported or are different in EP302-XE2000.

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User Manual Aolynk EP302 IP Phone 1 Product Overview

 Note:

To use the functions of the EP302 that are available when it works with an XE series

IP PBX, proper settings should be configured and enabled on the XE series IP PBX.

Table 1-1 Main functions of the EP302

Function/Feature Description

User Directory

(Not supported by EP302-XE2000)

Managed at the server end and read through the network

10 received calls

10 placed calls

Call History

10 missed calls

9 speed dial numbers

4 speed dial keys

Dialing from the call history

Dial features

Dialing from the user directory

Auto-Answer (incoming calls are automatically answered in speaker phone mode)

Do not disturb

Call forward

Directed call pickup

Call hold

Call park

Call transfer

Call features

Conference call

Voice mailbox

Not supported in EP302-XE2000)

Record and check voice messages, call forward to voice mailbox (one-touch operation)

Regular value-added features (different in EP302-XE2000 and EP302-XE7000)

EP302-XE7000: remote call forward, hotline, warmline, music on hold, backup server, blacklist, call coverage, call restriction, dial policy, anonymous call, custom ring tone, busy lamp field and so on.

These features are to be configured by the network administrator. Consult your network administrator for how to use these features.

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User Manual Aolynk EP302 IP Phone 1 Product Overview

Function/Feature Description

EP302-XE2000: centralized assignment of telephone

numbers, load balancing, backup server, abbreviated dialing, clock service, time check service, call-back, directed call pickup, time-based call restriction and so on.

These features are to be configured by the network administrator. Consult your network administrator for how to use these features.

Feature codes

You can implement a function by entering the corresponding feature code.

Speaker phone

Allows you to answer a call without picking up the handset.

Volume adjustment

Adjusts the volumes for the ringer, the handset, the speaker and the microphone.

Mute

Disables the opposite side from hearing any sound from your side during a call, and you can still hear the opposite side.

Automatic time update

The time and time zone settings are automatically updated to the server, without any need for manual setting.

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User Manual Aolynk EP302 IP Phone 2 Installation and Initial Setup

2 Installation and Initial Setup

2.1 Pac

ntents against the

king List

Unpack the shipping carton with caution and check the co

following packing list:

2.2 Saf

prohibited. Read the technical

one, and follow the

Figure 2-1 Packing list

If any item is broken or missing, contact your local dealer timely.

ety Instructions on Installing and Using the Phone

Use the phone indoors only. Outdoor cabling is

specifications of the phone before installing and using the ph

instructions below to ensure its proper operation.

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User Manual Aolynk EP302 IP Phone 2 Installation and Initial Setup

Figure 2-2 Safety instructions on installing/using the EP302

2.3 Installation and Cable Connection

2.3.1 Installation

You can place the EP302 on a desktop or mount it on a wall.

Figure 2-3 Place the EP302 on a desktop

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User Manual Aolynk EP302 IP Phone 2 Installation and Initial Setup

Figure 2-4 Mount the EP302 on a wall

2.3.2 Cable Connections

Complete cable connections on the EP302 and connect the EP302 to your LAN by

following these steps:

1) Connect one end of the network cable that came with the phone to the LAN port

on the back of the EP302, and the other end to an Ethernet outlet of your work

area. You can connect a PC to the PC port on the back of the EP302 or connect

nothing to it.

2) Connect one end of the handset cord to the handset and the other end to the

handset port on the back of the EP302. The handset cord should be attached to

the phone base. For detailed information, refer to section

2.3.3 “Attaching the

Handset Cord

”.

3) Connect one end of the power adapter that came with the phone to the power

jack on the back of the EP302, and plug the other end to a power outlet.

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User Manual Aolynk EP302 IP Phone 2 Installation and Initial Setup

 Note:

z The LAN port of the EP302 supports PoE. So the EP302 can be powered through

the Ethernet without the need of an external power source, provided that the

device connected to the EP302 LAN port is PoE-capable.

z The PC port does not support PoE. So it is recommended to connect the LAN port

of the EP302 to your LAN. If the LAN port is not used, the “

” icon appears on

the upper left corner of your phone’s LCD panel.

z Both the PC port and the LAN port on the EP302 are auto-sensing. So, you can

use either straight-through cables or crossover cables for connection.

Figure 2-5 Cable connections

4) If needed, you can place your EP302 at an angle by adjusting the footstand on

the phone back. For detailed information, refer to section

2.3.5 “Adjusting the

Footstand

“.

2.3.3 Attaching the Handset Cord

To attach the handset cord to a groove on the bottom of the phone base, proceed as

follows.

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User Manual Aolynk EP302 IP Phone 2 Installation and Initial Setup

 Note:

There are two grooves (marked in the red rectangle in Figure 2-6) on the bottom of

the phone base. You can use either one.

1) Curve the end with a bigger straight length of the coiled cord into the same

shape of the groove (①).

2) Press the curved part into the groove (②).

3) Press the two sides (③) of the curved part into the groove.

4) Plug the connector to the handset port of the phone.

Figure 2-6 Handset cord connection

2.3.4 Attaching the Power Cord

To attach the power cord to the groove on the bottom of the phone base, proceed as

illustrated in the following figure.

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User Manual Aolynk EP302 IP Phone 2 Installation and Initial Setup

Figure 2-7 Attach the power cord

2.3.5 Adjusting the Footstand

You can adjust the footstand of the phone to an angle of 0° to 60°.

Press the button marked (①) with one hand, and adjust the footstand to the desired position, as shown below ( )② with the other hand. Then, release the button to lock

the footstand.

Figure 2-8 Adjust the phone base

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User Manual Aolynk EP302 IP Phone 2 Installation and Initial Setup

2.4 Initial Setup

After the installation, complete the following steps to set up your phone.

This section describes how to connect the EP302 to the network and how to set a

VLAN.

Your EP302 must have an IP address before it can access and work in the network.

This IP address can be either automatically obtained through DHCP or statically

configured. Ask your network administrator for the access method of your EP302

and set up your phone accordingly.

I. Access through DHCP

 Note:

z Each menu item has a number before it. You can display a screen by entering the

corresponding number.

z Between step 2 and step 6 (before you come to the standby screen), you can

return to the upper level menu or cancel the current settings by pressing the

MENU key, or save the settings by pressing the # key.

z Make sure that you have obtained all necessary information from your network

administrator for configuring the EP302, and that you configure the settings

correctly. If any mistakes are made during the setup or if you cannot reach the

final standby screen, repeat the steps listed in the following table.

If your phone accesses the network through DHCP, set up your phone as follows (the

following table uses EP302-XE7000 for description and the IP addresses shown in

the following figures are only for demonstration purpose):

Table 2-1 Setup steps (DHCP)

Step Description LCD Display

Ask your network administrator for your account information (phone number, password, and so on), the NCP server IP address and the PBX IP address.

Note: if you need to set up the NCP server address (provided by the network administrator), go to the next step. Otherwise, go to step 6.

—

Power on the EP302 (or power cycle it if it is already powered on). Press

MENU when the message on the

right appears.

H3C Model ep302Wait for NCP M

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User Manual Aolynk EP302 IP Phone 2 Installation and Initial Setup

Step Description LCD Display

Press 3 on the keypad to select 3 NCP IP (this option is shown on the

next screen).

H3C Test Menu Scroll – Options 1 View Settings 2 Network Settings

Press 1 to select 1 NCP IP, and

enter the IP address of the NCP server. Then press the # key to save the settings. To cancel the settings,

press MENU.

Note:

1. To enter the IP address, enter the number(s) to where the cursor is. The cursor automatically moves backward when a number is entered. You can also move the cursor by using the left and right direction keys. After entering the entire

address, press the # key to save it.

2. This menu item 2. Alt Srvr IP sets

the IP address of the alternative NCP server and is optional.

1 NCP IP

192.168.1.32 2 Alt SrvrIP

0.0.0.0

Press MENU twice to return to the

screen shown on the right.

H3C Model EP302Wait for NCP M

Wait while the EP302 downloads programs automatically.

H3C Model EP302Downloading…

When the standby screen appears, configure the registration information of the phone.

EP302-XE7000:

EP302-XE2000:

Press MENU and select 6.

Advanced Settings > 1. Network Settings > 1. Primary PBX IP. Input

the primary PBX IP address and

press OK to save your setting.

Note: The item 1. Primary PBX IP is required, and the other two items 2.

Secondary PBX IP and 3. Dialing Domain are optional.

Page 20

User Manual Aolynk EP302 IP Phone 2 Installation and Initial Setup

Description LCD DisplaStep y

Return to 6. Advanced Settings and select 4. Account Info. Enter

the phone number and password,

and then press OK.

Note: For EP302-XE2000, you also need to enter information for the phone user.

Press the Back soft key twice. The

message “Registration Succeeded” appears and then the phone returns to the standby mode. The initial setup is now complete and the phone is ready for use.

EP302-XE7000:

EP302-XE2000:

II. Access with a static IP address

If the phone accesses the network with a static IP address, set up your phone as

follows (the IP addresses in the following figures are only for demonstration

purpose):

 Note:

z Each menu item has a number before it. You can display a screen by entering the

corresponding number.

z Between step 2 and step 11 (before you come to the standby screen), you can

return to the upper level menu or cancel the current settings by pressing the

MENU key, or save the settings by pressing the # key.

z Make sure that you have obtained all necessary information from your network

administrator for configuring the EP302, and that you configure the settings

correctly. If any mistakes are made during the setup or if you cannot reach the

final standby screen, repeat the steps listed in the following table.

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User Manual Aolynk EP302 IP Phone 2 Installation and Initial Setup

Table 2-2 Setup steps (static IP address)

Step Operation LCD Display

Ask your network administrator for your account information (phone number, password, and so on), the NCP server IP address and the PBX IP address.

—

Power on the EP302 (or power cycle it if it is already powered on). Press

MENU when the message on the

right appears.

H3C Model ep302Wait for NCP M

Press 2 on the keypad to select 2

Network Settings.

H3C Test Menu

Scroll – Options

1 View Settings 2 Network Settings

4 Press 2 again to select 2 Static IP.

Network Set Menu 1 DHCP Config 2 Static IP 3 VLAN Config

Press 1 on the keypad to select 1

Static IP.

Static IP Menu 1 Static IP

0.0.0.0 2 Submask

Enter the static IP address for the EP302 through the keypad and then

press # to save the setting.

Note:

entire address, press the # key to

save it.

2. To save the settings, press the #

key; to cancel the settings, press

MENU.

Set Static IP #-Save, Menu-Cancel

000.000.000.000

Press 2 on the keypad to select 2 Submask and set the subnet mask. Then, press # to save the setting.

Press 3 on the keypad to select 3 Gateway IP and set the gateway IP address. Then, press # to save the

setting.

2 Submask

255.255.255.0 3 Gateway IP

0.0.0.0

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User Manual Aolynk EP302 IP Phone 2 Installation and Initial Setup

Step Operation LCD Display

Press MENU twice to return to the screen shown on the right. Press 3 on the keypad to select 3 NCP IP

(this option is on the next screen page).

H3C Test Menu Scroll – Options 1 View Settings 2 Network Settings

Press 1 to select 1 NCP IP, and

enter the IP address of the NCP server. Then, press # to save the setting.

Note: 2. Alt NCP IP sets the IP

address of the alternative NCP server and is optional.

1 NCP IP

192.168.1.32 2 Alt SrvrIP

0.0.0.0

Press MENU twice to return to the

screen shown on the right.

H3C Model EP302Wait for NCP M

Wait while the EP302 downloads programs automatically.

H3C Model EP302Downloading…

When the standby screen appears, configure the registration information of the phone.

EP302-XE7000:

EP302-XE2000:

Press MENU and select 6.

Advanced Settings > 1. Network Settings > 1. Primary PBX IP.

Enter the primary PBX IP address

and press OK to save your setting. Note: The item 1. Primary PBX IP is

required, and the other two items

Secondary PBX IP

and

3. Dialing

Domain

are optional.

Return to 6. Advanced Settings and select 4. Account Info. Enter

the phone number and password,

and then press OK.

Note: For EP302-XE2000, you also need to enter information for the phone user.

Page 23

User Manual Aolynk EP302 IP Phone 2 Installation and Initial Setup

Step Operation LCD Display

Press the Back soft key twice. The

message “Registration succeeded” appears and then the phone returns to the standby mode. The initial setup is now complete and the phone is ready for use.

EP302-XE7000:

EP302-XE2000:

III. Setting a VLAN

You can set up a VLAN to segregate voice data from other data, thus to ensure the

quality of voice calls.

To set up a VLAN, ask your network administrator for a VLAN ID and VLAN priority.

Then, take the following steps.

Table 2-3 VLAN setup steps

Step Operation LCD Display

Go to the screen as displayed in step 4 in

Table 2-2 ”Setup steps (static IP

address)

”.

Press 3 on the keypad to select 3

VLAN Config.

Network Set Menu 1 DHCP Config 2 Static IP 3 VLAN Config

Press 1 on the keypad to select 1

Phone Port Config.

Vlan Config Menu 1 Phone Port Config

Set the three items in the screen shown on the right.

Set Phone Vlan 1 VLAN Status:disable 2 VLAN ID:0001 3 VLAN Priority:3

Page 24

User Manual Aolynk EP302 IP Phone 3 Getting Started

3 Getting Started

ing the EP302. If you are using the

arefully.

This chapter introduces the basic knowledge of us

EP302 for the first time, please read this chapter c

6,b

arance

Figure 3-1 The EP302 appe

Page 25

User Manual Aolynk EP302 IP Phone 3 Getting Started

3.1 Keys and Functions

Table 3-1 The EP302 keys and functions

Ite

Key Description

1 0 to 9, *, #

umbers 0 to 9 and symbols

2 to 9 and letters A(a) to

Z(z). Key is for the number 0 only, and key is for

e setup, the # key is

ond character,

Used to enter the n

asterisk (*) and pound (#). Among these keys, 2 to 9

can be used to enter numbers

0 1

the number 1 and some special characters,such as dot (.) and hyphen (-). At phon used to save settings.

To enter the first character on a key, press the key once in the text mode; to enter the sec press the key twice quickly; to enter the third character, press the key three times quickly.

2 Soft key

There are three soft keys below the LCD pane you press a soft key, you will run

l. When

the corresponding

number, enter the telephone number and

then press the Call soft key.

command currently displayed on the LCD, such as enter the menu, return to the menu, view, search, call, delete and so on.

To dial out a

3 MENU key

Surrounded by the d used to enter the ma

irection keys, the MENU key is

in menu.

4 Direction key

Four direction keys: Up, Down, Left, Right. Used to scroll the menu or m

ove the cursor.

5 Speed dial key

. From the

ur numbers (1 thro speed dial menu.

ou can dial out a nu

corresponding speed

Four keys top down, they correspond to the

ugh 4) in the

fo Y

mber by pressing the

dial key.

6 Line key

Two keys. From the b

s (line tween ach line

as a call.

ottom up, they correspond to the 1 and line 2 respectively). You these two lines when e

two voice line can switch be h

(Speaker)

During a call or in the standby mode, press this key to enter the speaker phone mode.

Co nction key

REDIAL

DIAL after picking up

t or in the standby mode to redial the last number you called.

Refer to section 4.3

mmon fu

Press RE

the handse

“Redial the

Last Called Number

” for details.

Page 26

User Manual Aolynk EP302 IP Phone 3 Getting Started

Ite

Key Description

TRANSFER

You can use this key to transfer a call to a third party.

Refer to section

4.12 “Call

Transfer

” for details.

CONFERENCE

use this key to let a third

tion 4.9

You can party join in an existing call.

Refer to sec “Three-Party Conference” f details.

HOLD

arty

During a call, press the HOLD

key to put the call on hold. When a call is on hold, neither p can hear the other. To resume

the conversation, press HOLD

again.

Refer to section

4.10 “Call Hold”

for details.

MUTE

you

ection 4.18

If you press the MUTE key

during a call, the opposite side will no longer hear you while can still hear the opposite side.

The mute function stays effective during the call until you

press MUTE again or the call

ends.

Refer to s

“Mute” for

details.

VMAIL

Call Forward to Voice Mailbox

(Not supported by

00)

nce to

oice mailbox after the

EP302-XE20

Press the VMAIL key o

activate the Call Forward to Voice Mailbox function. Any incoming call will be forwarded to your v first ring. The caller will hear a voice prompt, asking him/her to leave a message in the voice mailbox.

To disable the Call Forward to Voice Mailbox function, press

the VMAIL key again.

Refer to section

4.14 “Call Forward to Voice Mailbox” for

details.

Page 27

User Manual Aolynk EP302 IP Phone 3 Getting Started

Ite

Key Description

ntrols)

Handset: Pick up the handset,

press VOL+ to increase the

- to

decrease the volume.

Ringer: Without picking up the

hands + to

increa and press

ker: Press the Speaker

L- to

the volume.

VOL+/VOL-

(Volume Co

volume and press VOL

et, press VOL

se the volume

VOL- to decrease the volume.

Spea

key. Press VOL+ to increase th volume and press VO

decrease

Footstand adjustment button

Press and ho to adjust the angle of the phone ba 2.3.4

ld this button down

se. Refer to section

“Attaching the

Power Cor ” for details.

3.2 LEDs

The status and descrip EDs a

Table 3-2 LEDs of the EP302

tion of the L re listed in the following table.

No. LED Status Description

There are one or more unchecked voice messa

ges.

Blinking There is an incoming call.

a Call status

OFF Other situations.

ON This line is in use.

OFF This line is not in use.

Slow blinking

every 3

seconds)

(once A call is on hold.

(2 LEDs)

Fast blinking (twice per second)

This line has an incoming call.

Line switc

The Speaker phone function is being used.

c Speaker

OFF

The Speaker phone function is not being used.

ON The Mute function is being used.

d MUTE

OFF The Mute function is not being used.

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User Manual Aolynk EP302 IP Phone 3 Getting Started

No. LED Status Description

The Call Forward to Voice Mailbox function is enabled.

VMAIL (Voice Mailbox)

OFF

The Call Forward to Voice Mailbox function is disabled.

Note: EP302-XE2000 does not support the Call Forward to Voice Mailbox function, so this LED is always off.

3.3 LCD Display and Description

The based on the standby following description of the displayed information is

screen and the on-call screen.

MessageMessage

Figure 3-2 Standby screen (EP302-XE7000)

 Note:

z tory.

The VMAIL soft key is used to retrieve voice mails. The UsrDir soft key is used to view the user directory.

ter of the LCD displays call/voice mail information, and the function

The Record soft key is used to view the call his

z The cen

currently enabled (such as Call Forward Busy).

MessageMessage

Figure 3-3 Standby screen (EP302-XE2000)

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User Manual Aolynk EP302 IP Phone 3 Getting Started

 Note:

z In the case of EP302-XE2000, th

there is no VMAIL soft key and no

z The Record soft key is used to view z The Menu soft key is used to enter

z The center of the LCD displays ca

e voice mailbox function is not supported, so

message information on the LCD.

the call history.

the main menu.

ll/voice mail information, and the function

currently enabled (such as Call Forward Busy).

Date and Time

Soft keys

Call i

Time elapse

ndicator

Phone number

Date and Time

Soft keys

Call i

Time elapse

ndicator

Phone number

 Note:

Fi ure 3-4 On-call screen

indicates ringing, indicates a call is going on, indicates a call is on

hold.

In a call:

z The Oper soft key is used to park the on-going call. z The Hold soft key is used to hold the on-going call. z The Hangup soft key is used to end the on-going call.

3.4 Menu Structure

The EP302 offers a menu-based phone setup capability.

Press MENU to enter the main menu. In the menu mode, use the direction keys

(keys marked “4” in Figure 3-1

) to view the menu items, and use the soft keys (keys

marked “2” in Figure 3-1

) to perform corresponding operations. Alternatively, you

can press the corresponding number key directly to enter the desired submenu or to

Press the MENU key to enter the main menu, as shown below.

perform the desired operation.

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User Manual Aolynk EP302 IP Phone 3 Getting Started

Figure 3-5 Main menu (EP302-XE7000)

Figure 3-6 Main menu (EP302-XE2000)

Figure 3-5, the menus corresponding to the icons from left to right are:

z User Directory (refer to section 4.7 “Use the User Directory” for details)

 Note:

In the case of EP302-XE2000, the user directory function is not supported, so the

main menu does not have this item. Its main menu is shown in

Figure 3-6.

4.8

z Call History (refer to section “Use the Call History” for details) z Speed Dial (refer to section 5.1 “Speed Dial Settings” for details) z Call Features (refer to section 5.2 “Common Call Settings” for details) z Advanced Features (refer to section 5.3 “Advanced Features” for details) z Advanced Settings (refer to section 5.4 “Advanced Settings” for details)

The following sections present the menu structure of Call Features, Advanced Settings and Advanced Features. You can find the item you want to set from the

following figures and then go to the corresponding menu.

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User Manual Aolynk EP302 IP Phone 3 Getting Started

3.4.1 Call Features Menu Structure

Auto Answer

Call Features

Do Not Disturb

Call Forward

Directed Pickup

Forward to Vmail

FWD Busy

FWD Universal

FWD Ring No Answer

Remote FWD Universal

Auto Answer

Call Features

Do Not Disturb

Call Forward

Directed Pickup

Forward to Vmail

FWD Busy

FWD Universal

FWD Ring No Answer

Remote FWD Universal

Call Features menu structure

 Note:

Figure 3-7

EP302-XE2000 does not support “Forward to Vmail” and “Remote FWD Universal”.

3.4.2 Advanced Features Menu Structure

Advanced Features

View Feature Code

c Feature Func

Exe

Advanced Features

View Feature Code

c Feature Func

Figure 3-8 Advanced Features menu structure

Exe

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User Manual Aolynk EP302 IP Phone 3 Getting Started

3.4.3 Advanced Settings Menu Structure

Figure 3-9 Advanced Settings menu structure

 Note:

In the case of EP302-XE2000, the “Account Info” submenu has an additional item

“Phone Usr”.

3.5 Input Method

The EP302’s input method for English characters is similar to that of mobile phones.

The number keys on the keypad can also be used to input letters. To be specific, the

number keys 2 to 9 are also for letters A(a) to Z(z), the number key 0 is for the

number 0 only, and the number key 1 is also for some special characters, such as dot

(.) and hyphen (-).

For example, the number key 2 can be used to input “2”, and also letters a, b, c, A, B, and C. Press 2 once to enter “2”, and press 2 quickly two, three, four, five, six, and

seven times to enter letters a, b, c, A, B, and C respectively.

If you want to enter two different characters that are located on the same key, input

the first one and wait a while (about one second) before inputting the second one.

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User Manual Aolynk EP302 IP Phone 4 Using the Phone

4 Using the Phone

nu.

efore starting to use the phone, make sure that the phone is already online (Refer

to 2.4

This chapter describes how to use the phone and how to use common and advanced

features through the me

“Initial Setup”).



Note:

z By default, the operations described in the following sections start from the

standby mode.

You can perform operations either by selecting menu items with the directio

z n

keys and soft keys or by using number keys directly. The following sections

primarily describe phone operations by means of direction keys and soft keys.

4.1 Placee a Call

Aft r the initial setup, your phone displays the standby screen (shown in Figure 3-2),

z up the handset → dial a number → press the Call soft key

ress

z ok (without dial tone): Dial a number → press the Call soft key.

Dial with a particular line: Press the line key → dial a number → press the Call

soft key.

and you can place a call with it.

Dial off-hook: Pick

z Dial on-hook (with dial tone): Press the Speaker key → dial a number → p

the Call soft key

Dial on-ho

 Note:

Whether or not you need to press the Call soft key to place a call depends on the dial

les on the IP PBX.

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User Manual Aolynk EP302 IP Phone 4 Using the Phone

4.2 Speed Dial

With the speed dial function enabled, you can place a call by pressing only one key.

Refer to section

5.1 “Speed Dial Settings” for how to set the speed dial function.

Method 1: Press MENU → select Speed Dial → select a number → press the Call

soft key.

 Note:

Use the up and down direction keys to view the records line by line; use the left and

right direction keys to view the records page by page.

Method 2: Press a speed dial key to dial a number directly. From the top down, the

four speed dial keys (refer to section

3.1 “Keys and Functions”) correspond to four

telephone numbers (1 through 4 respectively) that you have set on the speed dial

table (MENU → Speed Dial).

4.3 Redial the Last Called Number

To redial the last number you called, press the REDIAL key ( ).

4.4 Answer a Call

You can answer an incoming call by one of the following ways.

z Answer off-hook: Pick up the handset.

z Answer on-hook: Press the Speaker key. z Answer with a soft key: Press the Accept soft key.

z Answer with the line: Press the corresponding line key.

4.5 Switch Between the Handset and the Speaker Phone

z To switch from the handset mode to the speaker phone mode, press the

Speaker key and hang up the handset.

z To switch from the speaker phone mode to the handset mode, simply pick up the

handset.

4.6 Adjust the Volume

The EP302 provides 10 volume levels, from 0 to 9 upward.

You can adjust the volume of the speaker, the ringer, the handset, the keypad tones

and the microphone. For how to use the menu to adjust the volume, refer to section

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User Manual Aolynk EP302 IP Phone 4 Using the Phone

5.4.2 “Volume Settings” for details. You can also use the following methods to adjust

the volume of the speaker, the ringer and the handset through the keypad.

z Speaker: Press the Speaker key and then press VOL+ to increase the volume

and press VOL- to decrease the volume. Level 0 is mute.

z Ringer: Without picking up the handset, press VOL+ to increase the volume and

press VOL- to decrease the volume. Level 0 is mute.

z Handset: Pick up the handset, and press VOL+ to increase the volume and

press VOL- to decrease the volume. Level 0 is mute.

Table 4-1 Operation step

Step Operation LCD Display

Press VOL+/VOL-

(

) to adjust the

volume.

 Note:

The EP302 can save the volume adjustment result. The new volume setting will stay

effective until the next volume adjustment, even if the phone is powered off and

powered on again.

4.7 Use the User Directory

 Note:

If working with an XE2000 series IP PBX, the EP302 does not support the user

directory function described in this section, so the UsrDir soft key does not appear in

the main menu and the standby screen.

You can search or dial a number from the user directory. Chinese characters are

presently not supported in the user directory.

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User Manual Aolynk EP302 IP Phone 4 Using the Phone

4.7.1 View the User Directory Entries

Press the UsrDir soft key in the standby mode to select and enter the global directory or local directory. Use the Up and Down direction keys to view the entries line by line, and use the Left and Right keys to view the entries page by page.

The local directory refers to the user directory stored on one XE series IP PBX, and

the global directory refers to the user directory stored on a cluster of XE series IP

PBXs.

 Note:

z The user directory of the EP302 is not stored on the phone, but on the network

server. When you turn to another page of the user directory, if “Loading Data...” is

displayed, it indicates that the phone is downloading data from the server. The

EP302 downloads a maximum number of 20 entries at a time.

z You can only view numbers in the user directory and dial out numbers from the

user directory. To modify an entry, you need to contact your network

administrator.

4.7.2 Dial from the User Directory

Dial from the user directory: Press the UsrDir soft key → select Glo bal directory/Local directory → select a number → press the Call soft key.

4.7.3 Find a Telephone Number in the User Directory

You can find a person’s telephone number by the first letter of his/her surname. The

screen displays nothing if no match is found.

Find a telephone number in the user directory: Press the UsrDir soft key → select Global directory/Local directory → press the Seek soft key → enter the first letter

of the surname.

 Note:

The letter you enter here is not case sensitive.

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User Manual Aolynk EP302 IP Phone 4 Using the Phone

4.8 Use the Call History

The call history contains detailed information about the placed calls, received calls,

unviewed missed calls and already-viewed missed calls, including the number of

calls, telephone numbers and so on.

 Note:

z The following sections describe the operations to use the call history when there

is no unviewed missed call.

z When there is a prompt of missed calls on the screen, pressing the Record soft

key will come to the record of unviewed missed calls. To view the other records,

press the Back soft key.

4.8.1 View/Dial out a Placed Call

You can view the telephone number, date and time, and duration of each placed call.

View a placed call: Record soft key → Placed Calls → Enter soft key → View soft

key.

You can dial out a placed call from the list of placed calls directly.

Dial out a placed call: Record soft key → Placed Calls → Enter soft key → Call soft

key.

4.8.2 View/Dial out a Received Call

You can view the telephone number, date and time, and duration of each received

call.

View a received call: Record soft key → Placed Calls → Enter soft key → View soft

key.

You can dial out a received call from the list of answered calls directly.

View a received call: Record soft key → Placed Calls → Enter soft key → Call soft

key.

4.8.3 View/Dial out a Missed Call

You can view the telephone number, and the date and time of each missed call.

When there is a prompt of missed calls on the screen, you can view the unviewed

missed calls. Record soft key → View soft key.

When there is a prompt of missed calls on the screen, you can dial out the unviewed

missed calls. Record soft key → Call soft key.

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User Manual Aolynk EP302 IP Phone 4 Using the Phone

View an already-viewed missed call: Record soft key → Missed Calls → Enter soft key → View soft key.

You can dial out a call from the list of missed calls directly.

Dial out an already-viewed missed call: Record soft key → Missed Calls → Enter soft key → Call soft key.

4.8.4 Delete the Call History

 Note:

You can delete all entries of a call history category on the EP302 at one time, rather

than entry by entry.

When there is no entry in a certain call history category, the DEL soft key does not

appear on the screen.

Delete the call history entries: Record soft key → Placed Calls/Received

Calls/Unv Missed Calls/Missed Calls → DEL soft key.

4.9 Three-Party Conference

The EP302 supports the three-party conference function.

There are two types of three-party conferences: announced and unannounced. They

are described separately in the following sections.

4.9.1 Announced Three-Party Conference

To start an announced conference, you need to call the required participants and ask

them to join the conference call. Then, the callee can decide whether or not to join

the conference call. The operation steps are listed in the following table.

Table 4-2 Operation steps (announced three-party conference)

Step Operation Illustration

Place a call to one party (user A).

—

Press the CONFERENCE key

to put the call with user A on hold. A prompt appears asking you to enter the telephone number of another party (user B).

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User Manual Aolynk EP302 IP Phone 4 Using the Phone

Operation IllustratiStep on

Enter user B’s telephone

number and press Call.

After user B answers the call and agrees to join the conference call, press the

CONFERENCE key to start

the three-party conference call.

A conference call indicator and the time duration appear.

 Note:

In step 3, if the call connection with user B fails or if user B does not answer the call,

and if user B has the voice mailbox function, you will come to user B’s voice mailbox

(you can press the Hangup soft key to exit the voice mailbox). If user B does not

have the voice mailbox function, the line will be automatically switched to the call

hold state between you and user A. You can then press the Resume soft key to

resume conversation with user A.

4.9.2 Unannounced Three-Party Conference

In an unannounced three-party conference, you can let a call recipient join a

conference call without prior notification. The operation steps are listed in the

following table.

Table 4-3 Operation steps (unannounced three-party conference)

Step Operation Illustration

Place a call to one party (user A).

—

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User Manual Aolynk EP302 IP Phone 4 Using the Phone

Step Operation Illustration

Press the CONFERENCE key

to put the call with user A on hold. A prompt appears asking you to enter the telephone number of another party (user B).

Enter user B’s telephone number and press

CONFERENCE.

A conference call indicator and the conference call duration appear after user B answers the call (or after the call is forwarded to the voice mailbox).

 Note:

In step 3， if the call connection with user B fails or if user B does not answer the call,

the line will be automatically switched to the call hold state between you and user A.

You can press the Call soft key to resume conversation with user A.

4.10 Call Hold

The call hold function allows you to answer or place a new call without terminating

the on-going call. When this function is used, neither party of the original call can

hear the other side.

To put a call on hold, use one of the following two methods.

Method 1:

Table 4-4 Operation steps

Step Operation Illustration

1 You are on an active call.

—

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User Manual Aolynk EP302 IP Phone 4 Using the Phone

Operation IllustratiStep on

Press the Hold soft key to put

the call on hold.

To resume the call, press the

Resume soft key.

Method 2:

Table 4-5 Operation steps

Step Operation LED Status

1 You are on an active call.

The corresponding line switch LED is ON.

Press the HOLD key to put the call

on hold.

The corresponding line switch LED starts blinking.

To resume the call, press the HOLD

key again.

The corresponding line switch LED turns ON.

If you are on a call and you want to place a new call, but you do not want to lose the

current call, you can use the call hold function by doing as follows:

1) Press the HOLD key or the Hold soft key to put the current call (with user A) on

hold. The corresponding line switch LED starts to blink slowly.

2) Press the line key of the new call (that is, the line key whose line switch LED is

off).

3) Enter the target number of the new call (user B’s telephone number) and press

the Call soft key.

4) Wait for the call connection with user B to be established.

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User Manual Aolynk EP302 IP Phone 4 Using the Phone

5) When finishing talking with user B, press the Hangup soft key to end the call with user B, and return to the call hold status with user A. Press the Resume

soft key to resume the call with user A. Alternatively, when finishing talking with

user B, you can press the line key corresponding to the call with user A to

resume the call with user A directly and end the call with user B at the same

time.

 Note:

In step 4 above, if the call connection with user B fails or if user B does not answer

the call, you can press the line key corresponding to the call with user A to resume

the call with user A directly and end the call connection with user B at the same time.

4.11 Call Waiting

This feature allows you to answer a new call (the call status LED and line switch LED

start to blink) without terminating the on-going call, and switch between these two

calls.

 Note:

z Before you switch to another line, you need to put the current line on hold.

Otherwise, the current line will be terminated.

z To switch to a desired line, press the corresponding line key.

z The two numbers 1 and 2 on the left side of the LCD correspond to the two line

keys from the bottom up (the two keys labeled 6 in

Figure 3-1).

Table 4-6 Operation steps

Step Operation Illustration

You are on a call with the number 7001. A second call (number 7002) comes in.

Press the Hold soft key (or HOLD key) to put the call

with 7001 on hold.

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User Manual Aolynk EP302 IP Phone 4 Using the Phone

Operation IllustratiStep on

Press the line key (labeled 6 in

Figure 3-1)

corresponding to line 2 to answer the call from the number 7002.

To resume the original call, put the current call on hold first and then switch back to the original call line.

You can switch between these two lines by this method.

4.12 Call Transfer

This feature allows you to transfer an on-going call with one party to another party, so

that a call is established between the other two parties.

 Note:

EP302-XE2000 only supports the unattended transfer.

Table 4-7 Operation steps

Step Operation Illustration

You are on an active call with one party (user A).

—

Press the TRANSFER key. The

call is put on hold now.

Enter the transfer number (user B’s telephone number).

Note: For EP302-XE2000, the

screen only has the DEL soft key.

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User Manual Aolynk EP302 IP Phone 4 Using the Phone

Step Operation Illustration

There are two transfer modes supported by the EP302:

z Attended transfer: Press the

Call soft key. When user B

answers the call (or when the call is forwarded to the voice mailbox), press the

TRANSFER key. Your phone

returns to the standby mode and you can hang up.

z Unattended transfer: Press

the TRANSFER key directly.

Your phone returns to the standby mode and you can hang up.

 Note:

z For EP302-XE7000, if the call connection with user B fails or if user B does not

answer the call in step 4 above, your phone will return to the call hold state. You

can press the Resume soft key to resume the call with user A.

z For EP302-XE7000, if you hang up the phone before completing the call transfer

to user B, your phone will return to the call hold state with user A.

z For EP302-XE2000, if the call connection with user B fails or if user B does not

answer the call, your phone will resume the original call with user A.

z For EP302-XE2000, if you hang up the phone before completing the call transfer

to user B, the original call with user A will also be ended and your phone will

return to the standby mode.

4.13 Call Park

This feature allows you to put a call on hold so that you or another person can

retrieve the call from any phone on the system.

For example, you are on a call and you want to continue the call on another phone

because you are presently in a noisy place, but the call transfer does not give you

enough time. In situations like this, the call park function can be very helpful.

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User Manual Aolynk EP302 IP Phone 4 Using the Phone

 Note:

z When you park a call, the system will generate a call park number, or you can

specify a call park number by yourself. The default call park number range is 800

to 899. Consult your network administrator about the available call park number

range.

z If the park number you specified conflicts with the park number being used by

another person, the IP PBX will assign a new park number for you. So, use the

park number displayed on your phone screen.

z If a parked call is not retrieved for a certain length of time (configured on the IP

PBX), the phone that parked the call will begin to ring. The call will then be

resumed if picked up, or will be terminated if not picked up within a certain period

of time.

Table 4-8 Operation steps

Step Operation Illustration

Press the Oper soft key during

a call.

2 Press OK to park the call.

Enter the park number and

press OK. The call is parked

now and you can hang up.

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User Manual Aolynk EP302 IP Phone 4 Using the Phone

Operation IllustratiStep on

Your phone returns to the standby mode. Now you can retrieve the parked call by entering the park number on any phone in the same system.

4.14 Call Forward to Voice Mailbox

 Note:

In the case of EP302-XE2000, the call forward to voice mailbox function is not

supported.

With this function enabled, all incoming calls will be forwarded to the voice mailbox.

 Note:

z With this function enabled, the phone will ring once when an incoming call comes

(if there is already an active call, the phone will display a short indication for an

incoming call on its LCD panel), and the call is then forwarded to the voice

mailbox. The caller will hear a voice prompt asking him/her to leave a message in

the voice mailbox.

z There is no difference in placing a call on the phone with or without this function

enabled.

z The priority of Call Forward to Voice Mailbox is lower than Call Forward Universal,

but higher than Call Forward Busy and Call Forward No Answer.

To enable/disable the Call Forward to Voice Mailbox function, press the VMAIL

(

) key on the phone.

After this function is enabled, the VMAIL LED is ON and the LCD displays “FWD to

Vmail”.

You can also enable/disable the call forward to voice mailbox through the menus. For

detailed operation, refer to the section

5.2.5 “Call Forward to Voice Mailbox”.

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User Manual Aolynk EP302 IP Phone 4 Using the Phone

4.15 Voice Mails

 Note:

In the case of EP302-XE2000, the Voice Mails function is not supported.

In situations such as you enabled the call forward to voice mailbox function on your

EP302, or, an incoming call to your phone is not answered (the “call forward to voice

mailbox when no answer” function is configured on the IP PBX), the caller will hear a

beep sound, prompting him/her to leave a message.

4.16 Retrieve Voice Mails

 Note:

EP302-XE2000 does not support the function of retrieving voice mails.

When you have unchecked voice mails, the LCD displays the total number of voice

mails (including checked and unchecked voice mails) and the number of new (that is,

unchecked) voice mails.

Figure 4-1 Prompt of voice mails

When there is no unchecked voice mail, the LCD displays no information about voice

mails.

To retrieve voice mails, press the VMail soft key and follow the voice prompt.

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User Manual Aolynk EP302 IP Phone 4 Using the Phone

 Note:

z When you retrieve voice mails for the first time, you need to modify the password

by following the voice prompt.

z After you sign in to the voice mailbox; you can retrieve, save, delete and reply

voice mails.

4.17 Email Prompt

 Note:

EP302-XE2000 does not support the email prompt function.

When there is a new email, the LCD displays a prompt (for example “1 Emails”).

Consult your network administrator for how to use this function.

4.18 Mute

By using the Mute function during a call, you can turn off your microphone so that the

other party cannot hear you.

To enable/disable the Mute function, press the MUTE key (

) during a call.

When the Mute function is enabled, the MUTE LED is ON.

4.19 View Phone Settings

You can view the information of phone settings, such as version, PBX IP address,

account information and so on.

View the phone settings: MENU → Advanced Settings.

4.20 Bridging a PC to the Network

Connect the LAN port on your EP302 to the network, and connect your PC to the PC

port on your EP302 to bridge the PC to the network. The cable connection is shown

in the following figure.

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User Manual Aolynk EP302 IP Phone 4 Using the Phone

Figure 4-2 Cable connection

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User Manual Aolynk EP302 IP Phone 5 Phone Settings

5 Phone Settings

w to set up common call features, phone settings and

5.1 Spe

d telephone numbers as Speed Dial numbers for easy

This chapter describes ho

advanced settings.

ed Dial Settings

With the Speed Dial function enabled, you can place a call by pressing only one key.

You can set the frequently use

and quick operation. For the description of how to use the Speed Dial function, refer

to section

4.2 “Speed Dial”.

You can assign a telephone number to each of the number keys 1

to 9 so that you

escribes how to add, modify and delete a Speed Dial number.

ber →

ial out a Speed Dial number on the Speed Dial setting page.

ial a Speed Dial number: MENU → Speed Dial → select a telephone number →

Call soft key

can dial any of these telephone numbers with the corresponding key. The following

list d

Add a Speed Dial number: MENU → Speed Dial → select a blank line → Modify soft

key

Modify a Speed Dial number: MENU → Speed Dial → select a telephone number → Modify soft key

Delete a Speed Dial number: MENU → Speed Dial → select a telephone num Modify soft key → Delete soft key

You can also d

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User Manual Aolynk EP302 IP Phone 5 Phone Settings

 Note:

z In the case of EP302-XE7000, the Speed Dial settings are saved on the server,

not on the phone. The result of a

dding, modifying and deleting a Speed Dial

still perform Speed Dial settings when the phone is off line.

number must be saved to the server. Therefore, you cannot perform Speed Dial

settings when the phone is off line.

z In the case of EP302-XE2000, the Speed Dial settings are saved on the phone.

Therefore, you can

5.2 Common Call Settings

ed on the LCD.

Universal > Do Not

orward to Voice Mailbox > Auto Answer > Call Forward Busy > Call

wer.

5.2.1 Aut

the LCD displays “Auto Answer”.

5.2.2 Do Not Disturb

“Do Not Disturb” when the phone is in the Do Not Disturb mode.

Enable/disable the Do Not Disturb function: MENU → Call Features → Do Not

isturb → Enable/Disabl e.

If multiple call settings are configured on the phone, only the setting with the highest

priority will be display

The priorities of call settings from high to low are: Call Forward

Disturb > Call F

Forward No Ans

o Answer

With the Auto Answer function enabled, incoming calls are automatically answered

in the speaker phone mode.

Enable/disable the Auto Answer function: MENU → Call Features → Auto Answer → Enable/Disable.

After this function is enabled,

In the Do Not Disturb mode, the phone will not ring and no indication will be given on

the LCD when there is an incoming call. All incoming calls will be sent to the voice

mailbox of your EP302 by default. Whether or not this function is enabled does not

affect placing calls on the EP302.

The LCD displays

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User Manual Aolynk EP302 IP Phone 5 Phone Settings

 Note:

In the case of EP302-XE2000, when the Do Not Disturb function is enabled, there is

e LCD

nction has been enabled on the phone

a voice prompt saying that the Do Not Disturb function has been enabled. Th

has no indication. The caller who places a call to your EP302 will hear a voice prompt

telling him/her that the Do Not Disturb fu

he/she is calling.

5.2.3 Call

O t 3 four

types f Call Fo l Forward Busy, Call Forward No

Answer a m

E t ures orward → select a Call Forward type → Enable and specify the forward number/Disable.

le/disable the Remote Call Forward Universal function: MENU → Call

Call Forward →Remote Call Forward Universal → Enable and specify

the

Forward

nce enabled, ohis function applies to all incoming calls. The EP

rward: Call Forward Universal, Cal

02 supports

nd Re

nable/disable

ote Call Forward Universal.

he Call Forward function: MENU → Call Feat

→ Call F

Enab

Features →

remote call forward number/Disa b le .

ble 5-1 Call forward types

Type Description LCD Display

Call Forward

niversal

All incoming calls are immediately forwarded to the preset telephone number, with no ring.

FWD Universal

Call Forward

usy

When the maximum number of call lines (two lines) are be forwarded to

ing used, new incoming calls will be

the preset number.

FWD Busy

CNall Forward

o Answer

An incoming call will be forwarded to the preset number if it is not answered within a certain period of time.

FWD No Answer

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User Manual Aolynk EP302 IP Phone 5 Phone Settings

 Note:

z The priority levels of Call Forward types from high to low are: Call Forward

Universal, Call Forward Busy a

nd Call Forward No Answer.

Call Forward type(s).

lows you to use your EP302 to

enable the Call Forward Universal function of another phone set. Before the

you need to make sure that you are authorized to access the remote

et to set this function. Contact your network administrator for how to

z The priority of Call Forward to Voice Mailbox is lower than Call Forward Universal,

but higher than Call Forward Busy and Call Forward No Answer.

z After the Call Forward function is enabled, the LCD displays the currently enabled

z If multiple Call Forward types are enabled, only the type with highest priority level

is displayed on the LCD.

z The Remote Call Forward Universal function al

setting,

phone s

obtain the authorization.

 Note:

In the case of EP302-XE2000, when the Remote Call Forward Universal function is

nabled, there is a voice prompt saying that the function has been enabled. The LCD

has no indication about this function.

5.2.4 Dire l Pickup

same pickup group.

xample, you and your colleague have phones in the same pickup group. When

colleague has an incoming call on his phone but he cannot answer the call for

ed Call Pickup: MENU → Call Features → Directed Pickup → enter the

urity code.

cted Cal

This feature allows you to use any phone to answer an incoming call to any other

phone in the

For e

your

the moment, you can answer the call on your own phone by doing the following:

Direct

phone number for which the call is to be picked up (in the example above, it is your

colleague’s phone number) and the sec

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User Manual Aolynk EP302 IP Phone 5 Phone Settings

 Note:

z Call pickup groups and the corresponding security codes are set on the server by

the network administrator. Consult your network administrator for information

about your call pickup group and the corresponding security code. (In the case of

EP302-XE2000, no security code is required).

z The default range of security codes is 10 to 99.

5.2.5 Call

 Note:

Forward to Voice Mailbox

In the case of EP302-XE2000, the Call Forward to Voice Mailbox function is not

supported.

Once enabled, the Call Forward to Voice Mailbox function applies to all incoming

calls.

Enable/disable the Forward to Voice Mailbox function: MENU → Call Features → Forward to VMail → En able /Disab le .

The Call Forward to Voice Mailbox can also be enabled/disable

d by using the VMAIL

key on the phone. Refer to section

4.14 “Call Forward to Voice Mailbox” for more

information.

5.3 Adv

5.3.1 View

ou can view all feature codes that are supported by the EP302. Each feature code

corresponds to a function, such as display the IP address of the phone.

e codes: MENU → Advanced Features → View Feature Code

anced Features

Feature Codes

View featur

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User Manual Aolynk EP302 IP Phone 5 Phone Settings

unctions

5.4 Adv

ary

address of

the primary PBX server. The secondary PBX IP address is the IP address of the

and is optional. The dialing domain is also optional and

defaults to 0.0.0.0, meaning it is the same as the primary PBX IP address. You can

View/modify the primary PBX IP address: MENU → Advanced Settings → Network

ettings → Primar y PBX I P

y the secondary PBX IP address: MENU → Advanced Settings →

ain: MENU → Advanced Settings → Network

Settings → Dialing Domain



5.3.2 Execute Feature F

You can execute a function quickly by entering its corresponding feature code.

Execute a feature code: MENU → Advanced Features → Exec Feature Func

For example, the feature code 320 is used to display the IP address of the phone.

anced Settings

5.4.1 Network Setting

On the Network Settings menu, you can set the primary PBX IP address, second

PBX IP address and dialing domain. The primary PBX IP address is the IP

secondary PBX server

enter an IP address or a domain name in the dialing domain.

View/modif

Network Settings → Secondar y PBX IP

View/modify the dialing dom

Note:

The dialing domain defaults to 0.0.0.0, and you can enter an IP address or a domain

domain name, delete all the original numbers first and enter

the domain name. For information about entering characters, refer to section 0

name here. To enter a

“

Input Method”.

5.4.2 Volu ngs

just the volume for the speaker, ringer, handset, keypad tones and the

Yo tailed information, refer to

me Setti

You can ad

microphone in the Volume Settings menu. The EP302 supports 9 volume levels.

u can also adjust the volume through the keypad. For de

section 4.6

“Adjust the Volume”.

just the volume: MENU → Advanced Settings → Volume Settings.

5.4.3 Ringing Tones

You can play and select a ringing tone for your EP302 from 10 available tones.

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User Manual Aolynk EP302 IP Phone 5 Phone Settings

: MENU → Advanced Settings → Ringing Tone

5.4.4 Acc

ph a

Select a ringing tone

ount Information

You can view and modify your one number and p ssword obtained from your

network administrator.

 Note:

In the case of EP302-XE2000, there is another item “Phone Usr”, which is specified

by the network administrator.

View or modify the phone number: MENU → Advanced Settings → Account Info Modify the password: MENU vanced Settings → Account Info

5.4.5 Regi ation

You can vi

S the reg d S n Status → Online/Of

 Note:

→ Ad

str Status

ew/change the registration status.

istration status: MENU → Advance

fline

et ettings → Re gistra tio

z “Online” means the phone is successfully co PBX. The call

ture one is

z Offline is not connected or h the IP PBX.

In the o “Offline creen, and the

nnected to the IP

fea“s are available only when the ph

” means the phone

online.

as failed to connect to

ffline state, the LCD will display

tures are not available.

” on the standby s

call fea

5.4.6 Language S

The EP30 lish and Chinese. You can set the display

language to either one of them.

t the language: MENU → Advanced Settings → Language Settings →

English/Chinese.

5.4.7 Software Version

View the software version: MENU → Advanced Settings → Software Version

ettings

2 supports two languages: Eng

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User Manual Aolynk EP302 IP Phone 5 Phone Settings

5.5 Restore the Default Settings

Table 5-2 Steps to restore the default settings of the EP302

Step Operation LCD Display

Power on the EP302. Press the

MENU key when the message on the

right appears.

H3C Model e Wait for NCP M

p302-

Press the Down direction key. When

the LCD display is the information sh

8 Restore Default

own on the right, press 8 on the

7 Net Test

Menu Key - Exits

keypad to select 8 Restore Default.

** End Menu **

3 Press the key.

Restore Defau#lt # -- Restore Default MENU –– Exits

Wait while the EP302 restores

Restore

default settings.

Default

Clearing Config…

After the defaulted settings are restored, the information appears as

on the right. Press MENU to reboot

the phone.

Restore Default Config Set Finished MENU – Restore Default

6 use the phone, you need to set up

y referring to the

The default settings are restored after the phone reboots. Before you

your phone b section 2.4

“Initial Setup”.

system is rebooting…

Restore Default

Page 58

User Manual Aolynk EP302 IP Phone 6 FAQs

I. rt?

upports two network access methods: DHCP and static IP address.

The s not. So the EP302

f the Ethernet access device to which the EP302 is attached

supports PoE, you can connect one end of the network cable to the LAN port of the

E port of the access device. In this case, the

The EP302 works with an IP PBX (XE series server). The PBX IP is the IP address of

6 FAQs

Contact your network administrator first if you have any problem in installing or using

the EP302.

Sections below describe the frequently asked questions and answers.

What network access methods does the EP302 suppo

The EP302 s

. How can I have my EP302 powered through PoE?

LAN port of the EP302 supports PoE, while the PC port doe

can be powered through the LAN port and the network cable without the need of an

external power supply. I

EP302 and the other end to the Po

EP302 is powered by the Ethernet access device through the network cable.

I. What is a PBX IP?

the IP PBX.

. How can I enter alphabetic characters in the LCD configuration mode?

Please refer to section 0“

Input Method”.

y doesn’t the V. Wh LCD light up after the power adapter is connected to the

z A possible reason is that the output voltage of the power adapter does not meet

requirement.

phone?

the phone’s requirement. Check whether the AC input is within the require

range and whether the power adapter meets the

z Another possible reason is that the LCD is faulty. Please contact the network

administrator for LCD troubleshooting and maintenance.

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User Manual Aolynk EP302 IP Phone 6 FAQs

V? I. What is the difference between the global directory and the local