Customer Help Line
TEL: 1300 886 649
43
Do not use any other function that is not mentioned in this instruction manual. If
you experience any problems with your LED LCD TV, check the list below and take
any necessary steps before calling for
service. If the problem still occurs, turn the
power off and contact the after sales support line.
Problem Action
The screen does not appear/
illuminate.
Check that the power is on.
Check that you have not pressed the BLUE button
and switched OFF power to the screen.
The screen appears too
slowly after the power is
turned on.
This problem occu
rs only briefly in the process of
image elimination processing, which is necessary
for hiding temporary screen noise that occurs
when the power is turned on. If the screen
does not turn on after one minute, contact our
customer after sales support line.
The screen is too bright or too
dark.
Check the brightness and/or contrast
adjustments.
The screen is too large or too
small.
Adjust the screen size by selecting the zoom button.
Stripes appear on the
screen and it shakes.
Stop using wirel
ess telephones, hair dryers and
electrical appliances near the TV.
Access to the programs is
blocked.
Check that you have not changed the access code
or password. To reset, please enter the following
master password“4711”.
The screen appears, but
there is no sound.
1. Press the MUTE button.
2. Increase the sound level by pressing the
volume adjustment button.
3. Check that the sound terminal of yourexternal
input is connected properly.
4.Checkthat the
audio cables are connected properly.
5. Selectand check the other input.
Ifthe sound still does not work and the other
channels are the same after you have checked the
above points , contact the after sales support line.
The remote control does
not work.
1. Check if the main power is swit
ched on.
2. Check that the batteries of the remote control
are loaded properly.
3.Checkfor any obstacles between the LED LCD
TV and the remote controland remove them, if
necessary.
4. If the batteries have no power, replace them
with two new batteries of the same type.
FAQs