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PRODUCT MANUAL
Professional High-Performance Dual-Drive Storage System
with Thunderbolt Interface
g-technology.com
with
Thunderbolt™
Table of Contents
Table of Contents
Safety & General Use
Safety Precautions ................................................... 4
Backup Your Data .................................................... 5
About Your Drive
Introduction .............................................................. 7
What’s in the Box .................................................... 8
System Requirements ............................................ 8
Overview of the Drive ........................................... 9
Using G-RAID with Thunderbolt
Easy Installation .....................................................11
Disconnect the Drive ...........................................12
Maintenance for Your Drive
Restore the Drive Icon .........................................14
Support & Warranty
Technical Support .................................................17
Limited Warranty ...................................................18
Copyright ..................................................................20
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Safety & General Use
• Safety Precautions .......................................... p.4
• Backup Your Data ............................................ p.5
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Safety Precautions
G-RAID® with Thunderbolt™ drive’s warranty may be void as a result of the failure to respect the
Safety & General Use
precautions listed here. If you detect a problem with your drive, please contact our
Support department
.
If the product is returned with damage caused by improper handling, the warranty will be void and
liability will rest with the user. Please read our
Limited Warranty.
• Servicing: Your drive contains no user-serviceable parts. If it appears to be malfunctioning,
have it inspected by a qualied Technical Support representative.
Moisture: Place the device away from moisture or liquids. To reduce the risk of damage, do
•
not expose this drive to rain or moisture. Do not use it in damp or wet conditions. Never place
objects containing liquids on the drive as they may spill into its openings.
Ventilation: Place the device in a vented area. The drive should never be placed near or over
•
a radiator or heat source.
Technical
• Temperature: Do not expose this drive to temperatures outside the range of 5°C to 35°C (41°F
to 95°F); or to operational humidity beyond 5-80%, non-condensing, or non-operating humidity beyond 10-90%, non-condensing. Avoid placing your drive near a source of heat, or exposing it to sunlight (even through a window), or in an environment that is too cold or humid.
• Physical Damage: Do not place heavy objects on the drive. Never use excessive force
on your drive.
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Backup Your Data
The disk drive contained in your G-RAID with Thunderbolt (G-RAID TB) device is a delicate
Safety & General Use
electronic instrument and is susceptible to damage due to excessive physical shock. Under
no circumstances will G-Technology® be held liable for the recovery or restoration of lost
Any loss, corruption or destruction of data while using a G-Technology drive is the sole
data.
responsibility of the user.
Make Two Backups
To help prevent the loss of your data, we highly recommend that you keep TWO copies of
your data in separate storage locations. Keep one copy on your G-Technology drive. Keep a
second copy on your internal hard drive, another G-Technology drive, or a form of removable
storage media.
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About Your Drive
• Introduction .................................................... p.7
• What’s in the Box ......................................... p.8
• System Requirements ................................ p.8
• Overview of the Drive .............................. p.9
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About Your Drive
Introduction
Thank you for purchasing the G-RAID with Thunderbolt (G-RAID TB) from GTechnology.
Since 2004, G-RAID has been the go-to storage for content creation professionals around the globe, and now G-RAID TB redenes high-performance
storage for content creation. Performance that was once only possible on
MacPro® desktop computers is now available on Macbook® and iMac® systems thanks to Thunderbolt™ and G-RAID TB.
Thunderbolt technology enables blazing fast transfers over an interface that
is capable of sustaining two data streams at over 1000MB/sec each! This
opens up incredible possibilities for mobile applications as well as simplifying
high performance connectivity.
G-RAID TB incorporates many of the same features of the standard
G-RAID, including a thermo regulated smart fan, all-aluminum enclosure,
and soft touch electronic power switch. The drive supports the most demaning professional content creation applications like Final Cut Pro,® Avid™ and
Adobe Premiere®.
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What’s in the Box
The following items are included in the box:
• G-RAID with Thunderbolt drive
• (1) Thunderbolt cable
• External AC Power Supply
• Quick Start Guide
If any items are missing, please contact G-Technology at support@g-technology.com
or call (888) 426-5214.
About Your Drive
System Requirements
• Apple® Mac® computer equipped with a Thunderbolt port
• Thunderbolt cable
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Overview of the Drive
For maximum performance, G-RAID TB comes congured as a ‘Striped RAID set’ or
RAID 0. In this RAID mode, data is written or ‘striped’ across both disks, doubling both
capacity and performance as compared to a single disk drive. RAID 0 is the best choice
to take advantage of the amazing performance of the Thunderbolt interface.
The images below highlight some of the features of your G-RAID TB. There is a Power
& Activity LED on the front of the unit that will glow when the unit is powered on, and
will ash brighter as data is transferred to or from the hard drives.
On the rear of the unit is a Kensington™ Security Slot, two high speed Thunderbolt
ports, DC Power In and Soft-touch On/O switch.
About Your Drive
Activity LED
Kensington
Security Slot
Dual Thunderbolt Ports
Thermo - Regulated
Smart fan
DC Power In
On/O
switch
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Using G-RAID TB
• Easy Installation ......................................... p.11
• Disconnect the Drive .............................. p.12
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Easy Installation
G-RAID TB attaches to your Mac with a Thunderbolt cable. Simply plug one end into
the Thunderbolt connector on your Mac, and the other end into either port on the rear
of G-RAID TB.
Using Your Drive
One of the great features of Thunderbolt technology is the ability to daisy-chain up
to six high-performance devices.
Connect the power cord to the unit and plug the other end into a surge protector
or wall outlet. Press and hold the power button until the unit turns on. The drive will
automatically mount on the desktop.
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Disconnect the Drive
A great feature of Thunderbolt technology and G-RAID TB is the ability to connect and disconnect the drive while your computer is running. To prevent failures and/or data loss, it
is important to follow the steps below when disconnecting or ‘unmounting’ the drive from
your computer.
1. Before powering down and disconnecting the drive, unmount the system
by simply dragging the G-RAID TB icon to the trash located in the dock.
Keyboard shortcut: Select the drive icon and hit Command+E.
2. It is safe to remove the drive from your system when the drive icon is no
longer present on your desktop.
3. To power o G-RAID TB, press and hold the On/O power button until the unit
shuts down.
Using Your Drive
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Maintenance for Your Drive
• Restore the Drive Icon ............................... p.14
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Restore the Drive Icon
If the G-RAID TB drive icon was erased during the conguration process (see the previous section), you can restore the icon with the following easy steps.
NOTE: This process is not required for the operation of the G-RAID TB. However, it will
make your drive’s appearance on the computer desktop look nicer and more accurate.
1. To get the G-Technology icon package, go to www.g-technology.com/support and
navigate to your product. There will be a link to download the icons.
2. Once downloaded, it should automatically open the G-Tech Icons folder as shown
below. If not, double-click the Zip le to open. Next, double-click the DMG le to
open the G-Tech Icons package.
3. Click to select the drive icon for G-RAID TB in the package window. Press
Command+C to copy the icon. (below)
Maintenance for Your Drive
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Maintenance for Your Drive
4. Select the default G-RAID TB drive icon on your desktop and press Command+I. This
opens the Get Info window. (below left)
5. Select the default icon in the Get Info window. (below left)
6. Press Command+V to paste the custom G-RAID TB icon into the Get Info
window. (below right)
The icon for your G-RAID TB has been restored and you can close the Get Info
window. Your drive is now ready for use!
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Support & Warranty
• Technical Support ................................... p.17
• Limited Warranty .................................... p.18
• Copyright .................................................... p.20
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Technical Support
Thank you for purchasing G-RAID TB. If you have any comments or questions about
this manual or the product, please let us know!
G-Technology appreciates and values its customers, striving to give you the nest service
and support. If you encounter any diculties while installing or using
G-RAID TB, please contact G-Technology Technical Support at: g-technology.com/support
Helpful information for support
When contacting Technical Support, it’s best to be in front of your computer and have
the following information available:
• Your G-RAID TB serial number (on bottom of unit)
• Operating System and version
• Computer model
• List of other devices attached to your computer
Support & Warranty
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Limited Warranty
Limited Warranty
HGST, a Western Digital Company (“HGST”)
Including G-Technology for External Hard Disk Drives
What does this limited warranty cover?
This Limited Warranty applies to new HGST products purchased from an authorized HGST
dealer by the original purchaser for normal use and not for resale. HGST warrants that a covered
product is free from defects in materials and workmanship, with the exceptions stated below.
How long does limited warranty coverage last?
This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a xed period from date of
purchase, depending on when and where it was originally purchased. To determine the warranty specically for your product, visit www.g-technology.com. A valid proof of purchase may be
required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty
period will be measured from the date of sale from HGST to the authorized distributor.
Support & Warranty
What does this limited warranty not cover?
The limited warranty does not cover damage resulting from commercial use, misuse, accident,
modication or alteration to hardware or software, tampering, unsuitable physical or operating environment beyond product specications, improper maintenance, or failure caused by a
product for which HGST is not responsible.
There is no warranty of uninterrupted or error-free operation. There is no warranty for loss of
data—you must regularly back up the data stored on your product to a separate storage product. There is no warranty for product with removed or altered identication labels.
HGST DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED
WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. HGST is not responsible for returning to you product which is not covered by this limited warranty.
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Support & Warranty
What must you do?
If you are having trouble with a product, before seeking limited warranty service, rst follow the
troubleshooting procedures that HGST or your reseller provides.
To obtain limited warranty service, you must rst obtain a Return Materials Authorization (RMA) and
ship-to address by contacting G-Technology at http://www.g-technology.com/support. Please follow
the instructions found on the website. You must return the covered hard disk drive using approved
packaging to our logistics center. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from
the product prior to its return.
What will HGST do?
HGST will replace the drive with a functionally equivalent replacement product, transportation prepaid. HGST may replace your product with a product that was previously used, repaired and tested
to meet HGST specications. You receive tile to the replaced product at delivery to carrier at HGST
shipping point. You are responsible for importation of the replaced product, if applicable. HGST will
not return the original drive to consumers; therefore, the consumer is responsible for moving data to
another media before returning. Data Recovery is not covered under this warranty and is not part of
the warranty returns process. HGST warrants that the replaced products are covered for the remainder
of the original product warranty or 90 days, whichever is greater.
How is our liability limited?
HGST AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF
THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY
INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR
3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES
(INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
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CAPACITY DEFINITION AND DISCLAIMER
For G-Technology products 1TB or greater: “One gigabyte (GB) is equal to one billion bytes
and one terabyte (TB) equals 1,000 GB (one trillion bytes). Accessible capacity will vary from
the stated capacity due to formatting and partitioning of the hard drive, the computer’s operating system, and other factors”
For G-Technology products less than 1TB: “One gigabyte (GB) is equal to one billion bytes
when referring to hard drive capacity. Accessible capacity will vary depending on the operating environment and formatting.”
Copyright
One gigabyte (GB) is equal to one billion bytes when referring to hard drive capacity.
Accessible capacity will vary depending on the operating environment and formatting.
Thunderbolt and the Thunderbolt logo are trademarks of Intel Corporation in the U.S. and
other countries.
Support & Warranty
Design by G-Technology in California. G-RAID and G-Technology are registered trademarks of
HGST, Inc. and its aliates in the U.S. and other countries. Apple, Mac, FireWire, MacBook Pro,
Time Machine and the Mac logo are trademarks of Apple, Inc. Microsoft, Windows, Windows
Vista and Windows XP are trademarks or registered trademarks of Microsoft Corporation in the
US and/or other countries. Other trademarks are the property of their respective owners.
©2013 G-Technology, a division of HGST, Inc. All rights reserved. R2 08/13
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