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REMOTE CONTROL BASICS
• This remotecontrol givesyou easy accessto allthefeatures
of a DISH Network satelliteTV receiver. Maybe best of all,
this remote lets you control DishPVR features. These features
let you record audio and videowithfulldigital quality,
without a VCR.
• Also, you can set up the remote to control as many as three
devices along with the receiver. These can be TVs, VCRs,
DVD players, cable TV boxes, tuners, or audio amplifiers.
REMOTE CONTROL BATTERIES
TheremotecontrolcomeswithAAAbatteries.
When you replace old batteries, you should
replace all of the batteries. Use batteries of the
same kind, for example, alkaline or carbon
zinc,and don’tmix batteriesof differentkinds.
Alkaline batteries last longer.
1.Press down on the battery cover’s
top latch and lift the cover off.
2.Take out all of the old batteries.
3.Put the new batteries in. Make sure
you match the plus (“+”) ends with the
plus markingson the battery case.
4.Fitthe battery cover’s bottomtab
back into the slot at the bottom of the
battery case,andsnap the cover back
into place.
REMOTE CONTROL SIGNALS: UHF AND IR
Theremotecontrolusesboth Ultra-High Frequency (UHF) radio
signalsand Infra-Red (IR) light signals to control the receiver
but uses only IR signals to control other devices.
• IR signals travelonly short distances (40 feet or less),
and can’tgothrough walls or other solid objects.
You must point the remotecontrol right at the device
you want to control, with no objectstoblockthesignal path.
(for info about UHF signals,please go on to the next page)
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Remote Control Modes
• UHF signals travel long distances (100 feet or more) and can
go through walls andother solid objects. Because UHF signals
travel so far, the receiver mayrespond to signals from other
nearby remote controls. To handle this problem, please see
Change the Address on page 6. If this doesn’t work,
please see Install an Attenuator on page 8.
• You need to attach the UHF remote antenna to the receiver’s
back panel UHF Remote Antenna
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REMOTE CONTROL SETUP
SET UPTHEREMOTE CONTROL
On the next few pages we tell you how to set up the remote to control
a TV, a VCR, or other devices.
When you get the remote it’s already setuptocontrolthe
receiver. But, you must set up the remote to control the
TV beforeyoucanusethe Muteand Volume buttons.
To do this, you caneither Scan for Device Codes here
or Try the Device Codes on page 5.
SCAN FOR DEVICE CODES
1.Use the device’s buttons or its remote controlto turnit on.
2.Press and hold the mode button for the device,for about three
seconds. When all the other mode buttons light up, let go of the
button. For example, hold the TV button for a TV.
3.Only for the Aux mode, use the number buttons
toenter0forasecondTV,1forasecondVCR,
or 2 for a tuner or amplifier.
For any other mode, skip to step 5.
4.Only for the Aux mode, press the Star (*)button.For any other mode, skip to step 5.
5.Press the blank Power button.
6.Press the up or down arrow button to set the
remote to the next code. The up arrowbutton
scans ahead andthe down arrow button scansback.
Pressthebuttonagaintogoonwiththescan.
7.If the remote reaches the correctcode, the device
turns off. When this happens, pressthePound (#)
button to store the code in the remote. If the code
works, the mode button flashes three times.
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Set Up th e Re mote Control
8.Press the blank Power button to turn the device
back on.
9.Try some other buttonsto make surethey work.
Sometimes, the blank Power button works
when other buttons don’t.
Note: The mode buttonforthe device starts to flashif you’ve scanned
all the codes for that device.
TRY THE DEVICE CODES
Note: If you just did the Scan for Device Codes,youdon’t
need to do this.
1.Use the device’s buttons or its remote controlto turnit on.
2.Find the brand name of the device in the tables on page 23.
If the brand isn’t listed, please see Scan for Device Codes
on page 4.
3.Press and hold the mode button for the deviceyou want
the remote to control,for about three seconds.Whenall
the other mode buttons lightup,letgo of the mode button.
For example, hold the TV mode button for a TV.
4.Only for the Aux mode, use a number button to enter 0
for a second TV, or 1 for a second VCR, or 2 for a tuner
or amplifier.
For any other mode, skip to step 5.
or:
5.Use the numberbuttons to enter a device code
from the table.
6.Press the Pound (#) button. If the code works,
the mode button flashes three times.
7.Press the blank Power button to test if the code
works for the device. If it does, the device
should turn off.
8.Turn the device back onand try someother
buttons to make sure they work. Sometimes,
the blankPowerbutton works when other
buttons don’t. If the code works for other buttons,stophere.
9.Ifthecodeyouentereddoesn’t work, do steps 3
through 8 again with another code from the tables.
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C
HECK THE DEVICE CODES
You can find out what device code you’ve set for each remote control
mode. Here’s whatto do:
1.Press and hold the mode button for the device,for about three
seconds. When all the other mode buttons light up, let go of the
mode button.
2.Press the Pound (#)buttontwice.
The mode button flashes the number for eachdigit of the device
code, with a pause between the groups of flashes. A quick flash
is for zero. For example, the mode button flashes fivetimes,
pauses, flashes seven times, pauses, and flashes oncequickly
for the 570 code.
CHANGE THE ADDRESS
Because UHF signals travel long distances and go through walls,
a neighbor’s remote may controlyourreceiver by mistake.
To handle this problem,youcanchange the remote address.
Note: Here we show you examples of the receiver’s front panel
buttons. Your receiver’s buttons may look a bit different.
1.OpentheImportant System Information menu.
To do this, first make sure you turn the TV on.
Next, press thereceiver’s front panelPowerbutton
to turn the receiver off. Then, press the receiver’s
frontpanelInfo button. (Please don’t usethe remote
control’s buttons because they might control your
neighbor’s receiver.)
2.The Important System Informationmenu
shows a Remote Address.
Write down this number: _______.
3.Press and hold the Sat mode button about three
seconds, untilallthemode buttons light up,
andthenletgooftheSat button.
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Attach the Remote Control Antenn a
4.Use the numberbuttons to enter any number
from 1 to 16, but not the one you found in step 2.
The Sat mode button goes out after you enter
each digit,and then lightsup again.
Write down the numberyou enter_______.
5.Press the Pound (#) button.
If the address you enter works, the Sat mode button
flashes three times.
6.Press the Record button.
7.This is important: Make sure the Remote Address
on the Important System Information menu now
is the same as the one you entered in step 4. If it isn’t,
the remote can’t control the receiver.
8.To check the address, press and hold the Sat mode
button for threeseconds. Then, let go of the Sat button,
and press the Pound(#) button twice.TheSat mode
button flashesthesame number of times as the address
youenteredinstep4.
9.Press the Select button to close the
Important System Information menu.
ATTACH THE REMOTE CONTROL ANTENNA
To use the remote’s UHF signals to
control the receiver, you must attach the
UHF antenna tothe receiver’sback
panel UHF Remote Antenna input.
Set the antenna straight up so you can
use the remote asfaraway as possible.
Note: If you don’t attach the antenna, you can still use the remote
to control the receiver at short distances. This is because
theremotesendsboth IR and UHF signals to the receiver.
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INSTALL AN ATTENUATOR
Stray UHF signals can block signals from the remote control
to the receiver. To preventblocks, you can installa 10 dB attenuator
(you can buy one from a consumer electronics parts store).
Note: This will help keep out stray UHF signals, but also cut down
how far away you can use the remote control.
1.Take the UHF antenna off
of the receiver’sback panel
UHF Remote Antenna input.
2.Put a 10 dB attenuator onto the
UHF Remote Antenna input.
3.Put the UHF antennaontothe
attenuator.
SWITCH BETWEEN TV AND DEVICE VOLUME CONTROL
If you set up the remote to control a television, the Mute and Volume
buttonscontrol the TV volume, inmostmodes. But, ifyouuse the Aux
mode to control a tuner or amplifier and the device has a volume
setting,you cansetup the remote to controlthedevic e’s volume
instead
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Switch Between TV and Device Volume Control
To set the remote to controlthedevice’s volume:
1.Press and hold the Auxmode button
for three seconds, and then let go of it.
2.Press the Pound (#) button.
3.Press the plus (+) side of the Volume
button.
4.Press the 0 number button.
5.Press the Pound (#) button.
The AUX mode button flashes three times.
To set the remote back to controltheTV volume:
1.Press and hold the TV mode button
for three seconds, and then let go of it.
2.Press the Pound (#) button.
3.Press the plus (+) side of the Volume
button.
4.Press the 0 number button.
5.Press the Pound (#) button.
The Aux mode button flashes
three times.
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REMOTE CONTROL BUTTONS
CONTROL THE RECEIVER
When you get the remote it’s already setuptocontrol
the receiver. But, you must set up the remote to control
the TV before you can use the Mute and Volume buttons.
Only the buttons we tell you about here control the
receiver. Some of the buttons we tell you about here
may not control your receiver. Please see the receiver
User Guide for info about the receiver’sfeat ures.
Please remember, the outside front cover of this Guide
shows you the whole remote control.
SAT MODE BUTTON
PressthisbuttontosettheremotetoSat (“satellite”)mode
to control the receiver. The Sat mode button’s back light
flashesonceto show you’vesett he remote to Sat mode.
Make sure you keep the remote in Sat mode to use
the buttons we tell you about here.
TV/VIDEO BUTTON
If you connect the receiver with its back panel
TV Antenna/Cable In and TV Set Out ports,use this
button to switch the receiver between the satellit e signal
(connectit to the Satellite In port)and another videosignal
like a cable or broadcast TV antenna input (connect it
to the receiver’s TV Antenna/Cable In input).
Note: If you connect the receiver to other devices
with the phono (RCA) jacks or the S-Video output,
you must use the menus each device displays to change
the input from local broadcast TV to satellite TV.
POWER BUTTONS
Press the blank Power button to turn the receiver on
or off. The green Power light on the receiver’s front
panel turns on to show the receiverison,and turns off
to show it’s off.
Note: To use the TV Power button, you must set up
theremotetocontroltheTV. PleaseseeSet Up theRemote Control on page 4 for what to do.
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Control the Receiver
M
ENU BUTTON
Press this button to openthe Main Menu .
PAGE UP AND PAGE DOWN BUT TONS
Press the Page Up button or the Page Down
button to scan, page by page, through the
ProgramGuide,aThemeslist, a FavoriteList,
an Event Timers list, or a list of channels.
Note: An “event” is any satellite program.
MUTE BUTTON
To use this button, you must set up the remote to control
theTV. PleaseseeSet Up the Remote Controlon page 4
for what to do.
VOLUME BUTTON
To use this button, you must set up the remote
to control the TV. Please see Set Up the RemoteControl on page 4 for what to do.
GUIDE BUTTON
Press this button to openthe Program Guide. When you
have the Program Guide open, press this button to apply
your Favorite Lists.
ARROW BUTTONS
• When you use a menu, press these buttons
to highlight an option.
• When you watch a program, press the
up or down arrow button to change channels.
• When you watch a program, press theBrowse
button (the rightarrowbutton) to open
the Browse Banner.
(for more aboutthearrow buttons, please see the next page)
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• When you have the Browse Banneropen, press the
up or down arrow button to see the Browse Banner
for the next channel.
• When you have the Browse Banneropen, press the
right or left arrowbutton to display the program on now
or the next program on a channel.
• Whenamenushowsyoualistofchoices,pressthe
up or down arrow button to see more choices.
• When you have the Program Guide open,
press these buttonstohighlight a program.
• To enter a number in a menu, highlight the place
where you need to enter the number. Then, press
the up or down arrow button to increase or decrease
the number in the highlighted place. Or, you can use
the number buttons.
• When you watch a program, press theTheme button
(the left arrow button) to open the Themes menu.
SELECT BUTTON
Press thisbutton to select the optionyou highlight in a menu.
RECALL BUTTON
Pressthisbuttontogobacktothelastreceiverchannel
youwatched. Pressitagaintoswitchbetweenthelasttwo
receiver channels you watched.
INFO BUTTON
• Press this buttonformore info when you have the
Program Guide or the Browse Banner open,
or when you watch a program.
• If a menu has a Help option, press this button to see
help info for that menu.
• Highlighta program in a Themes list and then
press this button for more info about that program.
• When you have the receiver offbut the TV on,
press this buttonto open the Important System
Information menu.
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Control the Receiver
V
IEW BUTTON
• When you watch a program, press this button to briefly
display the Program Banner.
• When you use a menu, press this button to cancel
and go back to watch a program.
CANCEL BUTTON
Press this button to cancel and go back to the previous
menu or to watch a program.
DISHPVR BUTTONS
Use these buttons to record or play back a program.
• Press the PVR buttontoopentheDishPVR
Recorded Events menu.
• Press the Skip Back button to skip back about ten
seconds in a program. Press this button again to skip
back again.
• Press the Skip Ahead button to skip ahead about
30 seconds in a program. Press this button again
to skip aheadagain.
• Press the Back button to move back through a
program fourtimesas fastas normal play. Press this
button twice to m ove back at 15 times, three times
to moveback at 60 times, andfour times tomoveback
at 300 times as fast as normal play.
• Press the Pause button to pause a program.
Press this buttonagainto go back to watch
the program.
• Press the FWD (“forward”) button to move ahead
through a program fourtimesasfastasnormal play.
Press this buttontwice to move ahead at 15 times,three times to moveahead at 60 times, andfourt imes
to move ahead at 300 times as fast as normal play.
• Press the Stop button to stop recordinga program.
(for more,please see the next page)
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• Press the Play buttontowatchortogobacktowatcha
program. Also, pressthis button to switchfrom forward
or reverse back to watch the program as usual.
• Press the Record buttontostartrecordingaprogram.
Note: You also usethisbutton if you change
the remote control address. Please see page 6.
DISH BUTTON
You may soon be able to use this button to see
the DISH Home.
NUMBER BUTTONS
Note: The letter groups above some of these buttons
mayworkwithafuturefeature.
• When you watch a program or have the Program
Guideopen, use these buttons to enter a channel
number. This is how you can change to that channel.
• When you have the Program Guide open, enter
a number of hours with these buttons,andthen press
the right or left arrow button. This is how you can skip
the Program Guide forward or backward that far.
• If a menu option has a number,pressthebutton
with the same number to select thatoption.
• Use these buttons to enter numbers in a menu.
To do this, first move the highlight to the place where
you need to enter the number. Next, press a number button
(or,you canuse the up/down arrow buttonsto enter
the number). Then, move the highlight to the place
for the next number you need to enter,or press
the Selectbutton if you don’tneedtoenter
another number.
STAR (*) BUTTON
Thisbuttonmayworkwithafuturefeature.
POUND (#) BUTTON
You use this button in several procedures in this User Guide.
The word “search”isfora possible future use for this button.
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Control a TV (or a Second TV)
CONTROL A TV (OR A SECOND TV )
Only the buttons we tell you about here control a
TV. Some of the buttons we tell you about here
may not control your TV. Please see your TV
user’smanual for info about the TV’s features.
You can set up the remote to controla second TV
in Aux mode, the same way it controls the firstTV
in TV mode. Please see Set Up the Remote Control
on page 4.
Please remember, the outside front cover of this Guide
shows you the whole remote control.
TV MODE BUTTON
You mustfirst set up theremote to control the TV. Please see
Set Up the Remote Control on page 4. Then,youmust press
the TV mode button to set the remoteto TV mode. The TV
mode buttonflashes once to show you’ve set the remote
to TV mode. Make sure you keep the remote inTVmode
to use the buttons we tell you about here.
TV/VIDEO BUTTON
If the TV has video format options,usethis button
to switch the TV video format.
POWER BUTTONS
Press either Powerbutton to turn the TV on or off.
Note: If you set up the remote to control one TV in TV mode
and another TV in Aux mode, press the TV Power
button to control only the TV you set up in TV mode.
MUTE BUTTON
Press this buttontoturnthesoundon or off.
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V
OLUME BUTTON
Press thisbutton to raise (+)orlower(-) the sound
volume.
UP/DOWN ARROW BUTTONS
Use these buttons to change channels on the TV.
SELECT BUTTON
The Select button works as the Enter button for a TV.
RECALL BUTTON
PressthisbuttontogobacktothelastTVchannel
youwatched. Pressitagaintoswitchbetween
the last two TV channels youwatched.
NUMBER BUTTONS
Use these buttons to enter numbers in a TV menu.
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Control a VCR (or a Second VCR)
CONTROL A VCR (OR A SECOND VCR)
Only the buttons we tell you about here control a
VCR. Some of the buttons we tell you about here
may not control your VCR. Please see your VCR
user’smanual for info about the TV’s features.
You can set up the remote to control a second VCR
in Aux mode, the same way it controls the firstVCR
in TV mode. Please see Set Up the Remote Control
on page 4.
Please remember, the outside front cover of this Guide
shows you the whole remote control.
VCR MODE BUTTON
You must first set up the remote to control the VCR.
Please see Set Up the Remote Control on page 4.
Then, you must press the VCR mode button to set the
remote to VCR mode. The VCR mode button flashes once
to show you’ve set the remote to VCR mode. Make sure
youkeeptheremoteinVCR mode to use the buttons
we tell you about here.
You must put the remote in VCR modetosetitup
to control a DVD player. Later, you must put
theremoteinVCR mode to use it to control
a DVD player
.
TV/VIDEO BUTTON
Use this button to switch the VCR between i ts TV mode
and its VCR mode (please see your VCR user’s manual
for info).
POWER BUTTON
Press the blank Power button to turn the VCR on
or off.
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M
UTE BUTTON
To use this button, you must set up the remote to control
theTV. PleaseseeSet Up the Remote Controlon page 4
for what to do.
VOLUME BUTTON
To use this button, you must set up the remote
to control the TV. Please see Set Up the RemoteControl on page 4 for what to do.
UP/DOWN ARROW BUTTONS
Use these buttonsto changechannel s on the VCR.
SELECT BUTTON
The Select button works as the Play button for a VCR.
Pressthisbuttontoplayortogobacktoplayavideotape.
RECALL BUTTON
PressthisbuttontogobacktothelastVCRchannel
you used. Press it again to switch between the last two
VCR channels you used.
VCR BUTTONS
• Press the Back button to rewind a videotape.
• Press the Pause button to pause a videotape.Press this buttonor the Playbutton to play the tape.
• Press the FWD (“forward”) button
to forward a videotape.
• Press the Stop button to stop playing
or recording on a videotape.
• Press the Record buttontorecord
on a videotape.
• Press the Play button to play a videotape.
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Control a Cable T V Bo x
N
UMBER BUTTONS
Use these buttons to enter numbers in a VCR menu.
CONTROL A CABLE TV BOX
Only the buttons we tell you about here control a
cable TV box. Some of the buttons we tell you
about here may not control your cable TV box.
Please see your cable boxuser’s manual for info
about the box’s f eatures.
Please remember, the outside front cover of this Guide
shows you the whole remote control.
AUX MODE BUTTON
You must first set up the remotetocontrol thecable TV box.
Please see Set Up the Remote Control on page 4.
Then, you must press the Aux mode button to set the remote
to Aux mode. The Aux mode button flashes once to show
you’ve set the remote to Aux mode. Makesuretokeep
theremoteinAux mode to use the buttons we tell you
about here.
TV/VIDEO BUTTON
Use this button to switch the cable box between
its TV mode and its video mode.
POWER BUTTON
Press the blank Power button to turn the cable box on
or off.
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M
UTE BUTTON
To use this button, you must set up the remote to control
theTV. PleaseseeSet Up the Remote Controlon page 4
for what to do.
VOLUME BUTTON
To use this button, you must set up the remote
to control the TV. Please see Set Up the RemoteControl on page 4 for what to do.
UP/DOWN ARROW BUTTONS
Use these buttons to change channels on the cable box.
S
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Control a Tuner or Amplifier
CONTROL A TUNER OR AMPLIFIER
Only the buttons we tell you about here control a
tuner or amplifier. Some of the buttons we tell you
about here may not control your tuner or amplifier.
Please see the deviceuser’s manual for info.
Please remember, the outs
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V
OLUME BUTTON
• Ifthetuneroramplifierhas its own volume
control and you press this buttontoturn
the volume down (-) or up (+), the remote
controls the device in Aux mode. In this case
you do not have to set up the remote to control
theTVbeforeyoucanusetheVolume button.
• Ifthetuneroramplifierdoes not have its own
volume control, the remote switchesinto TV mode
and sends a signal to the TV. Then, the remote switches
back into Aux mode. In this case, you must set up
the remote to control the TV beforeyou can use
the Volume button. Please see Set Up the Remote Control
on page 4 for what to do.
UP/DOWN ARROW BUTTONS
Use these buttons to change channels on the tuner
or amplifier.
SELECT BUTTON
This button works asthe Input Select button
forthetuneroramplifier.
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Device Codes
DEVICE CODES
Use these codes to set up the remote to control a TV, a VCR,
or other devices.
Note: If a device is not listed or the codes don’t work,maybe the
remote can’t control the device.
Note: The end of the VCR Codes table has codes for DVD players.
Note: Only for a receiver with its own volume control, use code 222
withtheremoteinSat, TV,orVCR mode to setupthe remote
to control the receiver sound volume.
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TROUBLE-SHOOT THE REMOTE CONTROL
What’s
Happening
While you
do a remote
procedure, the
remote control
“times out.”
You can’t find
the remote
control.
Whenyou
press the
remote control
Power button
to turn the
receiver on,
the receiver’s
front panel
Power light
doesn’t turn
on.
What’s WrongWhat You Can Do
If you don’t press
any button
for 20 seconds,
the remote “times
out.”
• Maybe you lostthe
remote control.
• Maybe someone
else has the remote.
• Maybe you can’t
see if the receiver
Powerlight is on,
ifotherlightsinthe
room aretoo
bright.
• Maybe the remote
control isn’t
working right or
the batteries are
weak or dead.
• Maybe youdidn’t
plug the receiver
powercord intoa
power outlet, or
maybe there’s a
problem with the
power.
• Maybe the remote
isn’t in Satmode.
• Maybe the remote
and the r eceiver
have different
addresses.
Start over again.
• Use the receiver’s front panel buttons
to control the receiver until you find
the remote.
• If theremotecontrolis lost for good or
too damaged to use, please call the
Customer ServiceCenter to order a
replacement. You’ll have to pay
for the newremote control,
plus shipping and handling.
• Turn downthe otherroom lights so you
can see if the r eceiver Powerlight
is on.
• Try otherremotecontrolbuttonsto see
if the receiver responds. Replace the
remotebatteries withfresh ones.
• Make sure the receiver power cord
is okay, and the put the plug into the
outletthe rightway.
• Make sureyou setthe remoteto Sat
mode to control the receiver.
• Make sure the remote and the receiver
have the same address.
You setup the
remote control
for the TV
mode. Then,
youfindyou
can’tset upthe
remote control
for the Aux
mode.
For a few remote
controls you must set
up the Aux mode
before you set up the
TV mode.
Do these things: (a) write down the
TV code, (b) reset the TV mode with
code222, (c) set up the Aux mode,and
(d) resetthe TV mode with the code
you wrote down in step (a).
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Whenyou
press a button
on the remote
control, the
devicedoesn’t
do what you
expect.
Whenyou
press the
remote control
Mute or
Volume
button,
nothing
happens.
• Maybe you’re
trying to control a
device and you’re
not pointingthe
remotecontrol
rightatit.
• Maybe the remote
control is missing
batteries, maybe
you put the
batteries in the
remote the wrong
way, or maybe the
batteries are weak
or dead.
• Maybe youdidn’t
set the remote to
themodeforthe
deviceyou wantto
control.
• Maybe youdidn’t
set upthe remote to
control the device.
• UHF signalsfroma
neighbor’s remote
may be blocking
signals from your
remote.
• Maybe you’re
trying to control
TV volume butyou
set up the remote
to controla tuneror
amplifier in Aux
mode.
• Maybe you’re
trying to control
tuner or amplifier
volumebut youset
up the remote
to control a TV
in Auxmode.
• Remember, the remote control uses IR
signals to controlall devicesexcept for
the receiver. IR signals travel only
40 feet orless, andcan’t go through
walls or other solid objects. You must
point the remote control right at the
device, with no objects to block
the signal path.
• If thebatteriesare missingor dead, put
fresh AAA-size batteries in. If the
remote has fresh batteries, check
whether you put them in the right way.
If youdidn’t, take themout and put
them in the right way.
• Make sureyou setthe remoteto the
mode for the device you want
to control.
• Make sure you set up the remote
to control allthe devices you want
to use.
• Put a UHF attenuator on thereceiver’s
UHF Remote Antenna input. This
will help keep stray signals from
blockingyour remote’s signals, but
also cut down how far away you can
use the remote.
Set up the remote to control either
TV volume or tuner/amplifier volume,
whichever you want.
28108933
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LIMITED WARRANTY
This LimitedWarranty is a legaldocument. Keep it
in asafe place. Please remembertokeep yourSalesReceipt for warranty service. We will consider
any items you return withouta copy of the
ProofofPurchaseto be out of warranty.
This warranty extendsonly to the original user of the DISH Network
remote control (“you,” “your”) and is limited to thepurchase price ofthe remote
control. EchoStar Communications Corporation and its affiliated companies
(“we,” “our,” “us”) warrant this remote control against defects
in materials or workmanship as follows.
For one year from the original date of purchase, if we find the remote control
is defective subject to the limits of this warranty, we will replace the remote
at no charge for parts orlabor. Wewarrant any such work doneagainst defects
in materials or workmanship for the remaining part of the original warranty
period.
This warranty does not cover installation of the DISH Network System;
consumer inst ruction; physicalset up or adjustmentof any consumer electronic
device;remote controlbatteries; signalrecept ion problems; lossof use of the
equipment; unused programmingcharges due to equipment malfunction;
cosmetic damage; damage due to lightning, electrical or telephoneline surges,
fire, flood, or other acts of Nature; accident; misuse; abuse; repair or alteration
by other than our factory service; negligence; commercial or institutional use;
improperor neglected maintenance; equipmentsold AS IS or WITH ALL
FAULTS; equipment removal or reinstallation; shipping damage if the
equipmentwasnot packed and shipped in the manner we prescribe; nor
equipmentpurchased, serviced,or operated outsidethe contiguous
United States of America.
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR
EXCLUSIVE REMEDY. WE SHALL NOT BE HELD LIABLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY
EXPRESSED OR IMPLIED WARRANTY ON THIS DEVICE, NOR FOR
ANY INCIDENTAL OR CONSEQUENTIAL DAMAGERESULTINGF ROM
THE USE OF, ORINABILITY TOUSE, THIS DEVICE. UNDER NO
CIRCUMSTANCES SHALL OUR LIABILITY,IF ANY, EXCEED THE
PURCHASEPRICE PAID FOR THIS DEVICE.EXCEPT TOTHE EXTENT
PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON
THIS DEVICE IS LIMITED IN DURATION TO THE DURATION OF THIS
WARRANTY. WE RESERVE THE RIGHT TO REFUSE TO HONOR THIS
WARRANTY IF WE DETERMINE ANY OF THE ABOVE EXCEPTIONS
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TO HAVE CAUSED THIS D EVICE NOT TO HAVE PERFORMED
PROPERLY. THIS WARRANTY SHALL BE VOID IF ANY FACTORYAPPLIED IDENTIFICATION MARK, INCLUDING BUT NOTLIMITED TO
SERIAL OR CONDITIONAL ACCESS NUMBERS, HAS BEEN ALTERED
OR REMOVED. THIS WARRANTY SHALL ALSO BE VOID IF THE
DEVICE HAS BEEN OPENED BY AN UNAUTHORIZED PERSON
(with the exception of opening the battery cover).
This warranty gives you specific legal rights which may vary from state to state.
Some states do not allow the exclusion or limitations of incidental or
consequential damages, or allow limitations on the duration of an implied
warranty, so those limitations may not apply to you.
ADVANCE EXCHANGE PROGRAM
The AdvanceExchange Program allows you to have replacement equipment
shippedimmediately toyou (dependingupon where you live,it couldt ake three
to five busi ness days). Along with replacement equipment,you will receivea
prepaid shipping label and instructions on how to return the defective
equipment.
The shipping charge,for receiving replacement equipment and returning the
defective equipment, is a one time fee based on EchoStar’s competitive bulk
shippingrates (additional chargesmay apply outside ofthe continentalUS).
This feewi ll be charged to yourbilling accountor your valid credit card.
If you do not ship the defective equipment to EchoStar within ten days after
receiving the replacement, your billing account or credit card will becharged
the market price of the replacement. If youreturn the defectiveequipment after
ten days, youwill receive a full refund less an administrative fee.
If yourequipment isout of warrantyand can berepaired your billing account or
credit cardwill be charged the standard repairfee for the replacement.
If damage to the defective equipment is found, which EchoStar in its sole
discretion determines has voided the warranty, or makes the equipment
unrepairable, your billing accountor credit card will be charged the market
price of thereplacement.
POST RECEIPT EXCHANGE PROGRAM
You may choose to ship the equipmentto us at your cost. Toprovide faster
service,upon receiptof your equipment you will be shipped a replacement.
Your original equipment willnotbe available for return.
The equipment you return will be checked to verify whether it is covered under
this warranty. If the defective equipmentiscovered under this warranty, it will
be replacedand shipped back to youatno additional cost (additionalcharges
may applyoutside of the continentalUS).
30108933
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If yourequipment isout of warrantyand can berepaired your billing account or
credit cardwill be charged the standard repairfee for the replacement.
If damage to the defective equipment is found, which EchoStar in its sole
discretion determines has voided the warranty, or makes the equipment
unrepairable, your billing accountor credit card will be charged the market
price of thereplacement.
IF YOU NEED HELP
1. Please review this User Guide.
2.Pleasesee Trouble-Shoot the Remote on page 27.
3.CalltheCustomer Service Center at 1-800-333-DISH (3474).
Please have the date of purchaseand your customer account
number ready.
4.A Representativewill help you.
5.If the Rep findsyoushould return the remote control, you’ll get
a telephone numberto callfora Return Authorization(RA)
number. Before shipping any equipment to us, you must get
a Return Authorization number.
6.You must package returned equipment the right way. Follow the
instructions the Rep gives you.
7.Wr ite the RA number in large,clearly visible characters on the
outsideof the shipping box used to return the equipment.
To avoid confusion and misunderstandings, we will return
shipments withoutan RA number clearly visible on the outside
of the box to you at your cost.
8.We will:
• Check the remote control, including whether it is covered
under the warranty.
• Replace any remotewe find is defective with a new or
refurbished remote, if the defectiveremote is covered under
the warranty. Wewill ship the replacement remote at our
expense.
• If a defective remoteis not covered under the warranty,
we will tell you. We may assess you a flat rate charge for a
replacement remote, including shipping and insurance.
10893331
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Part Number: 108933
Printed in the United States of America.
DISH Networkisa registered trademark of EchoStar Technologies
Corporation. For info about DISH Network,please visit our website
at www. dishnetwork.com.
Page 40
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For ALL your customer needs,
call the Customer Service Center
at 1-800-333-DISH (3474).
108933
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