Grundig GKN16715X User Instructions

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ENG

www.grundig.co.uk

REFRIGER ATOR

USER INSTRUCTIONS

GKN16715X

FOR A GOOD REASON

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Contents

1. Important instructions for safety and environment 5

1.1 General safety .....................5

1.1.1 HC warning..........................8

1.1.2 For products with a water

dispenser ......................................9

1.2 Intended use........................9

1.3 Children's safety .................9

1.4 Compliance with WEEE Directive and Disposing of the

Waste Product: ............................9

1.5 Compliance with RoHS

Directive: .....................................10

1.6 Package information.........10

2. Your Refrigerator 11

3. Installation 12

3.1 Appropriate installation

location .......................................12

3.2 Installing the plastic

wedges ........................................13

3.3 Electrical connection ........13

3.4 Illumination lamp ..............13

3.5 Open door warning ...........13

4. Preparation 14

4.1 Things to be done for energy

saving ..........................................14

4.2 Initial use ...........................15

5. Operating the product 16

5.1 Indicator panel ..................16

5.2 Freezing fresh food ...........17

6. Maintenance and cleaning 21

6.1 Avoiding bad odours..........21

6.2 Protecting the plastic

surfaces .....................................21

7. Troubleshooting 22

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Please read this manual first!

Dear Customer, We hope that your product, which has been produced in modern plants and checked under the most meticulous quality control procedures, will provide you an effective service For this, we recommend you to carefully read the entire manual of your product before using it and keep it at hand for future references.

The user manual will help you use the product in a fast and safe way.

Will help you use your appliance in a fast and safe way. Read the manual before installing and operating your product. Follow the instructions, especially those for safety. Keep the manual in an easily accessible place as you may need it later. Besides, read also the other documents provided with your product. Please note that this manual may be valid for other models as well.

Symbols and their descriptions

This instruction manual contains the following symbols:

Important information or useful usage tips.

Warning against dangerous conditions for life and property.

Warning against electric voltage.

Packaging materials of the product are manufactured from recyclable materials in accordance with our National Environment Regulations.

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1. Important instructions for safety and environment

This section contains safety instructions that will help protect from risk of personal injury or property damage. Failure to follow these instructions shall void any warranty.

1.1 General safety

• This product can be used by children at and above 8 years old and by persons whose physical, sensory or mental capabilities were not fully developed or who lack experience and knowledge provided that they are supervised or trained on the safe usage of the product and the risks it brings out. Children must not play with the product. Cleaning and maintenance works should not be performed by children unless they are supervised by someone.

• Unplug the product if a failure occurs while it is in use.

• If the product has a failure, it should not be operated unless it

is repaired by the Authorised Service Agent. There is the risk of electric shock!

• Connect the product to a grounded outlet protected by a fuse complying with the values in the rating plate. Have the grounding installation made by a qualified electrician. Our company shall not be liable for any damages that will arise when the product is used without grounding in accordance with the local regulations.

• Unplug the product when not in use.

• Never wash the product by spreading or pouring water onto it!

There is the risk of electric shock!

• Never touch the plug with wet hands! Never unplug by pulling on the cable, always pull out by grabbing the plug.

• It is recommended to clean the tip of the plug regularly with a dry cloth.

• Do not plug the refrigerator if the wall outlet is loose.

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• Never connect your refrigerator to electricity-saving systems. Such systems are harmful for the product.

• Unplug the product during installation, maintenance, cleaning and repairing procedures.

• Always have the installation and repairing procedures carried out by the Authorised Service Agent. Manufacturer shall not be held liable for damages that may arise from procedures carried out by unauthorised persons.

• Do not eat ice cream and ice cubes immediately after you take them out of the freezer compart

ment! This may cause

frostbite in your mouth!

• Do not touch frozen food by hand! They may stick to your hand!

• Do not put bottled and canned liquid beverages in the freezer

compartment. They may burst!

• Never use steam and steam assisted cleaning materials to clean or defrost the refrigerator. Steam could cause an electric shock or the product to short circuit, as it may get into contact with the electrical parts in the refrigerator.

• The product should never be used while the

compartment which is located at the top or back of your product and in which electronic boards are available (electronic board box cover) (1) is open.

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• Do not use mechanical devices or other methods to accelerate the defrosting process, other than those recommended by the manufacturer.

• Never use the parts on your refrigerator such as the door and drawer as a means of support or step. This will cause the product to tip over or parts of it get damaged.

• Do not damage the cooling circuit, where the refrigerant is circulating, with drilling or cutting tools. The refrigerant that might blow out when the gas channels of the evaporator, pipe extensions or surface coatings are punctured may cause skin irritations and eye injuries.

• Do not cover or block the ventilation holes on the refrigerator with any material.

• Place beverages with higher proofs tightly closed and vertically.

• Do not use gaseous sprays near the product since there is the risk of re or explosion!

• Flammable items or products that contain ammable gases (e.g. spray) as well as the explosive materials should never be kept in the appliance.

• Do not place containers lled with

liquid on top of the product. Spilling water on an electrical component may cause electric shocks or risk of re.

• Do not store products (vaccines, heat-sensitive medicines, scientic materials and etc.) that require a precise temperature control in the refrigerator.

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• If you will not operate the product for a long period of time, unplug and unload the food in it.

• If the product is equipped with blue light, do not look at the blue light with optical tools.

• Exposing the product to rain, snow, sun and wind is dangerous with respect to electrical safety.

• In products with mechanical control (thermostat), wait for minimum 5 minutes to plug in the product again after unplugging it.

• Do not overload the product. It may fall when the door is opened, and cause injury or damage. Similar problems may occur in case of putting things on top of the product.

• Pay attention not to have your hand or any part of your body get caught by the moving parts inside the product.

1.1.1 HC warning

• If the product is equipped with a cooling system containing R600a gas, pay attention not to damage the cooling system and piping during usage and transportation. This gas is ammable. If the cooling system is damaged, keep the product away from potential sources that can cause the system catch a re and ventilate the room in which the unit is placed immediately.

If the product is equipped with a cooling system containing R134a gas, ignore this warning.

You can learn the gas used in production of your product on the rating plate located on the left inner part of it.

WARNING: Never dispose the product in re.

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1.1.2 For products with a water dispenser

• In order to operate the water circuit of the refrigerator smoothly, the water mains pressure must be between 1-8 bars. For conditions where water mains pressure exceeds 5 bars a pressure regulator should be used. If the water mains pressure exceeds 8 bars then the refrigerator’s water circuit should not be connected to the water mains. If you lack the knowledge of how to measure the water mains pressure, please seek a professional support.

• Use only potable water.

1.2 Intended use

•

This product has been designed for domestic use. It is not suitable for commercial use and it must not be used out of its intended use.

• Product must be used only for storing food.

• The manufacturer waives any responsibility arisen from incorrect

usage or transportation.

• The service life of your product is 10 years. During this period, original

spare parts will be available to operate the appliance properly.

1.3 Children's safety

•

Packaging materials are dangerous for the children. Keep packaging materials in a safe place away from reach of the children.

• Electrical products are dangerous for the children. Keep children

away from the product when it is in use.

• If the product's door is equipped with a lock, keep the keys away from

reach of children.

1.4 Compliance with WEEE Directive and

Disposing of the Waste Product:

This product complies with EU WEEE Directive (2012/19/EU). This product bears a classification symbol for waste electrical and electronic equipment (WEEE).This product has been manufactured with high quality parts and materials which can be reused and are suitable for recycling. Do not dispose of the waste product with normal domestic and other wastes at the

end of its service life. Take it to the collection center for the recycling of electrical and electronic equipment. Please consult your local authorities to learn about these collection centers.

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1.5 Compliance with RoHS Directive:

The product you have purchased complies with EU RoHS Directive (2011/65/EU). It does not contain harmful and prohibited materials specified in the Directive.

1.6 Package information

Packaging materials of the product are manufactured from recyclable materials in accordance with our National Environment Regulations. Do not dispose of the packaging materials together with the domestic or other wastes. Take them to the packaging material collection points designated by the local authorities.

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Figures in this user manual are schematic and may not match the product exactly. If the subject parts are not included in the product you have purchased, then those parts are valid for other models.

2. Your Refrigerator

11.

Butter & Cheese sections

12.

Egg tray

13.

Adjustable door shelves

14.

Shelter wire

15.

Bottle shelf

10.

Adjustable front feet

8. Compartment for quickly freezing

Super Fresh Zone

Chiller

Chiller cover and glass

Adjustable shelves

Fresh Food fan

16. Freezer fan

9. Compartments for frozen froods keeping

7. Ice tray support & ice tray

1. Thermostat knob and

interior light

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3. Installation

Refer to the nearest Authorised Service Agent for installation of the product. To make the product ready for use, make sure that the electricity installation is appropriate before calling the Authorised Service Agent. If not, call a qualified electrician to have any necessary arrangements carried out.

Preparation of the location and electrical installation at the place of installation is under customer's responsibility.

Product must not be plugged in during installation. Otherwise, there is the risk of death or serious injury!

WARNING: Installation

and electrical connections of the product must be carried out by the Authorised Service Agent. Manufacturer shall not be held liable for damages that may arise from procedures carried out by unauthorised persons.

WARNING: Prior to

installation, visually check if the product has any defects on it. If so, do not have it installed. Damaged products cause risks for your safety.

Make sure that the power cable is not pinched or crushed while pushing the product into its place after installation or cleaning procedures.

3.1 Appropriate installation location

WARNING: If the door

of the room where the product will be placed is too small for the product to pass, then the product's doors must be removed and the product must be turned aside to pass it through.

• Choose a place at where

you would use the product comfortably.

• Install the product at least 30

cm away from heat sources such as hobs, ovens, heater cores and stoves and at least 5 cm away from electrical ovens. Product must not be subjected to direct sun light and kept in humid places after installation.

• Appropriate air ventilation must

be provided around your product in order to achieve an efficient operation. If the product is to be placed in a recess in the wall, pay attention to leave at least 5 cm distance with the ceiling and side walls.

• Do not place the product on

the materials such as rugs or carpets.

• Place the product on an even

floor surface to prevent jolts.

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3.4 Illumination lamp

Do not attempt to repair yourself but call the Authorised Service Agent if the LED illumination lamps do not go on or are out of order.

• Your product can operate in

ambinet temperatures between

-5°C to +43°C.

If two coolers are to be installed side by side, there should be at least 4 cm distance between them.

3.2 Installing the plastic wedges

Plastic wedges are used to create the distance for the air circulation between the product and the rear wall. Insert the 2 plastic wedges onto the rear ventilation cover as illustrated in the figure. To install the wedges, remove the screws on the product and use the screws given in the same pouch with the wedges.

3.3 Electrical connection

Connect the product to a grounded outlet protected by a fuse complying with the values in the rating plate. Our company shall not be liable for any damages that will arise when the product is used without grounding in accordance with the local regulations.

• Electrical connection

must comply with national regulations.

• Power cable plug must be within

easy reach after installation.

• The voltage and allowed fuse or

breaker protection are specified in the Rating Plate which is affixed to interior of the product. If the current value of the fuse or breaker in the house does not comply with the value in the rating plate, have a qualified electrician install a suitable fuse.

• The specified voltage must be

equal to your mains voltage.

• Do not make connections via

extension cables or multi-plugs.

WARNING: Damaged

power cable must be replaced by the Authorised Service Agents.

WARNING: If the

product has a failure, it should not be operated unless it is repaired by the Authorised Service Agent! There is the risk of electric shock!

3.5 Open door warning

An audio warning will be given when the fridge or freezer compartment door of your product is left open for a certain period of time. This audio warning signal will mute when any button on the indicator is pressed or when the door is closed.

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4. Preparation

4.1 Things to be done for energy saving

Connecting the product to electric energy saving systems is risky as it may cause damage on the product.

• Do not leave the doors of

your refrigerator open for a long time.When doors are open,warm air enters the fridge/freezer cabinets and the appliance consumes more energy to cool down the foodstus.

• Do not put hot food or drinks in

your refrigerator.

• Do not overload the refrigerator.

Cooling capacity will fall when the air circulation inside is hindered.

• Do not place the refrigerator in

places subject to direct sunlight. Install the product at least 30 cm away from heat sources such as hobs, ovens, heater cores and stoves and at

least 5

cm away from electrical ovens.

• Pay attention to store your

food in refrigerator in closed containers.

• You can load maximum

amount of food to the freezer compartment of the refrigerator by removing the freezer compartment drawers. Declared energy consumption value of the refrigerator was determined with the freezer compartment drawers removed,except top compartment ap and bottom drawer and with maximum amount of food loaded. There is no risk in using a shelf or drawer suitable for the shapes and sizes of the foods to be frozen

• Thawing frozen food in fridge

compartment will both provide energy saving and preserve the food quality.

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The ambient temperature of the room where you install the refrigerator should at least be

-15°C. Operating your refrigerator under colder conditions than this is not recommended.

Inside of your refrigerator must be cleaned thoroughly.

If two coolers are to be installed side by side, there should be at least 4 cm distance between them.

4.2 Initial use

Before starting to use the product, check that all preparations are made in accordance with the instructions in sections "Important instructions for safety and environment" and "Installation".

• Clean the interior of the

refrigerator as recommended in the “Maintenance and cleaning” section. Check that inside of it is dry before operating it.

• Plug the refrigerator into the

grounded wall outlet. When the door is opened the interior illumination will turn on.

• Run the refrigerator without

putting any food for 6 hours and do not open its door unless certainly required.

You will hear a noise when the compressor starts up. The liquids and gases sealed within the refrigeration system may also give rise to noise, even if the compressor is not running and this is quite normal.

Front edges of the refrigerator may feel warm. This is normal. These areas are designed to be warm to avoid condensation.

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5. Operating the product

5.1 Indicator panel

Thermostat setting button

The interior temperature of your refrigerator changes for the following reasons;

• Seasonal temperatures,

• Frequent opening of the door

and leaving the door open for long periods,

• Food put into the refrigerator

without cooling down to the room temperature,

• The location of the refrigerator

in the room (e.g. exposing to sunlight).

• You may adjust the varying

interior temperature due to such reasons by using the thermostat. Numbers around the thermostat button (0 to 5)

indicates the cooling degrees.

• If the ambient temperature

is higher than 32°C, turn the thermostat button to maximum position.

• If the ambient temperature

is lower than 25°C, turn the thermostat button to minimum position.

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5.2 Freezing fresh food

•

It must be preferred to wrap or cover the food before placing them in the refrigerator.

• Hot food must cool down to

the room temperature before putting them in the refrigerator.

• The foodstu that you want to

freeze must be fresh and in good quality.

• Foodstu must be divided

into portions according to the family’s daily or meal based consumption needs.

• The foodstu must be packaged

in an airtight manner to prevent them from drying even if they are going to be kept for a short time.

• Materials to be used for

packaging must be tear-proof and resistant to cold, humidity, odor, oils and acids and they must also be airtight. Moreover, they must be well closed and they must be made from easyto-use materials that are suitable for deep freeze usage.

• Frozen food must be used

immediately after they are thawed and they should never be

re-frozen.

• Please observe the following

instructions to obtain the best results.

1. Do not freeze too large qu-

antities of food at one time. The quality of the food is best preserved when it is frozen right through to the core as quickly as possible.

2. Placing warm food into the

freezer compartment causes the cooling system to operate continuously until the food is frozen solid.

3. Take special care not to

mix already frozen food and fresh food.

• Hot food and beverages

must cool down to the room temperature before puttıng them in the refrigerator.

• Maximum frozen food storage

volume is achieved without using the drawers and the upper shelf cover provided in the freezer compartment .Energy consumption of your appliance is declared while the freezer compartment is fully loaded on shelves without the use of the drawers and upper shelf cover.

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Recommendations for preservation of frozen food

• Prepacked commercially

frozen food should be stored in accordance with the food manufacturer’s instructions described for a

( 4 star) frozen food storage compartment.

• To ensure food ensure quatily

oud healthy storage,the following should be remembered:

1. Put packages in the freezer

as quickly as possible after purchase.

2. Ensure that contents are

labeled and dated.

3. Do not exceed “Use By”,

“Best Before” dates on the packaging.

• If there is a power failure do

not open the freezer door. Even if the power failure lasts up to the “Temperature Increasing Time” indicated in the “Technical spe

cations of your refrigerator” section, frozen food will not be a ected. In case the failure lasts longer, the food must be checked and when necessary, must be consumed immediately or must be frozen after cooked.

• Please pay attention to

the expiry date, maximum allowed storage period and recommended storage temperature of fodstu

s when purchased. If expiry date is passed, do not consume.

• If frozen food is thawved, please

do not freeze again. Unthawed foods must be consumed or cooked immediately. It is advised that such such foods are cooked prior to freezing again if required.

• It is advised that provided cold

packs are used as described below.It improves storage and freezing performance of your freezer compartment.

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Recommendations for the fresh food compartment

*optional

Do not allow the food to touch the temperature sensor in fresh food compartment. To allow the fresh food compartment keep its ideal storage temperature, sensor must not be hindered by food. Do not place hot foods in the product.

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Reversing the doors

Proceed in numerical order .

180°

45 °

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6. Maintenance and cleaning

Service life of the product extends and frequently faced problems decrease if cleaned at regular intervals.

WARNING: Unplug the

product before cleaning it.

• Never use gasoline, benzene or

similar substances for cleaning purposes.

• Never use any sharp and

abrasive tools, soap, household cleaners, detergent and wax polish for cleaning.

• Dissolve one teaspoon of

carbonate in half litre of water. Soak a cloth with the solution and wrung it thoroughly. Wipe the interior of the refrigerator with this cloth and the dry thoroughly.

• Make sure that no water enters

the lamp housing and other electrical items.

• If you will not use the

refrigerator for a long period of time, unplug it, remove all food inside, clean it and leave the door ajar.

• Check regularly that the door

gaskets are clean. If not, clean them.

• To remove door and body

shelves, remove all of its contents.

• Remove the door shelves by

pulling them up. After cleaning, slide them from top to bottom to install.

• Never use cleaning agents or

water that contain chlorine to

clean the outer surfaces and chromium coated parts of the product. Chlorine causes corrosion on such metal surfaces

6.1 Avoiding bad odours

Materials that may cause odour are not used in the production of our refrigerators. However, due to inappropriate food preserving conditions and not cleaning the inner surface of the refrigerator as required can bring forth the problem of odour. Pay attention to following to avoid this problem:

• Keeping the refrigerator clean

is important. Food residuals, stains, etc. can cause odour. Therefore, clean the refrigerator with carbonate dissolved in water every 15 days.Never use detergents or soap.

• Keep the food in closed

containers.Microorganisms spreading out from uncovered containers can cause unpleasant odours.

• Never keep the food that have

expired best before dates and spoiled in the refrigerator.

6.2 Protecting the plastic surfaces

Do not put liquid oils or oilcooked meals in your refrigerator in unsealed containers as they damage the plastic surfaces of the refrigerator. If oil is spilled or smeared onto the plastic surfaces, clean and rinse the relevant part of the surface at once with warm water.

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7. Troubleshooting

Please review this list before calling the service. It will save your time and money. This list includes frequent complaints that are not arising from defective workmanship or material usage. Some of the features described here may not exist in your product.

The refrigerator does not operate.

• The plug is not inserted into the socket correctly. >>> Insert the plug

into the socket securely.

• The fuse of the socket which your refrigerator is connected to or the

main fuse have blown out. >>> Check the fuse.

Condensation on the side wall of the fridge compartment (MULTIZONE, COOL CONTROL and FLEXI ZONE).

• Ambient is very cold. >>> Do not install the refrigerator in places

where the temperature falls below 10 °C.

• Door has been opened frequently. >>> Do not open and close the

door of refrigerator frequently.

• Ambient is very humid. >>> Do not install your refrigerator into highly

humid places.

• Food containing liquid is stored in open containers. >>> Store food

with liquid content in closed containers.

• Door of the refrigerator is left ajar. >>> Do not leave the doors of your

refrigerator open for a long time.

• Thermostat is set to a very cold level. >>> Set the thermostat to a

suitable level.

Compressor is not running

• Protective thermic of the compressor will blow out during sudden

power failures or plug-out plug-ins as the refrigerant pressure in the cooling system of the refrigerator has not been balanced yet. The refrigerator will start running approximately after 6 minutes. Please call the Authorised Service Agent if the refrigerator does not start at the end of this period.

• The fridge is in defrost cycle. >>> This is normal for a full-

automatically defrosting refrigerator. Defrosting cycle occurs periodically.

• The refrigerator is not plugged into the socket. >>> Make sure that

the plug is fit into the socket.

• Temperature settings are not made correctly. >>> Select the suitable

temperature value.

• There is a power outage. >>> Refrigerator returns to normal

operation when the power restores.

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The operation noise increases when the refrigerator is running.

• The operating performance of the refrigerator may change due to the

changes in the ambient temperature. It is normal and not a fault.

The refrigerator is running frequently or for a long time.

• New product may be wider than the previous one. Larger

refrigerators operate for a longer period of time.

• The room temperature may be high. >>> It is normal that the product

operates for longer periods in hot ambient.

• The refrigerator might be plugged in recently or might be loaded

with food. >>> When the refrigerator is plugged in or loaded with food recently, it will take longer for it to attain the set temperature. This is normal.

• Large amounts of hot food might be put in the refrigerator recently.

>>> Do not put hot food into the refrigerator.

• Doors might be opened frequently or left ajar for a long time.

>>> The warm air that has entered into the refrigerator causes the refrigerator to run for longer periods. Do not open the doors frequently.

• Freezer or fridge compartment door might be left ajar. >>> Check if

the doors are closed completely.

• The refrigerator is adjusted to a very low temperature. >>> Adjust

the refrigerator temperature to a warmer degree and wait until the temperature is achieved.

• Door seal of the fridge or freezer may be soiled, worn out, broken or

not properly seated. >>> Clean or replace the seal. Damaged/broken seal causes the refrigerator to run for a longer period of time in order to maintain the current temperature.

Freezer temperature is very low while the fridge temperature is sufficient.

• The freezer temperature is adjusted to a very low value. >>> Adjust

the freezer temperature to a warmer degree and check.

Fridge temperature is very low while the freezer temperature is sufficient.

• The fridge temperature is adjusted to a very low value. >>> Adjust the

fridge temperature to a warmer degree and check.

Food kept in the fridge compartment drawers is frozen.

• The fridge temperature is adjusted to a very high value. >>> Adjust

the fridge temperature to a lower value and check.

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Temperature in the fridge or freezer is very high.

• The fridge temperature is adjusted to a very high value. >>> Fridge

compartment temperature setting has an effect on the temperature of the freezer. Change the temperatures of the fridge or freezer and wait until the relevant compartments attain a sufficient temperature.

• Doors are opened frequently or left ajar for a long time. >>> Do not

open the doors frequently.

• Door is ajar. >>> Close the door completely.

• The refrigerator is plugged in or loaded with food recently. >>> This

is normal. When the refrigerator is plugged in or loaded with food recently, it will take longer for it to attain the set temperature.

• Large amounts of hot food might be put in the refrigerator recently.

>>> Do not put hot food into the refrigerator.

Vibrations or noise.

• The floor is not level or stable. >>> If the refrigerator rocks when

moved slowly, balance it by adjusting its feet. Also make sure that the floor is strong enough to carry the refrigerator, and level.

• The items put onto the refrigerator may cause noise. >>> Remove the

items on top of the refrigerator.

There are noises coming from the refrigerator like liquid flowing, spraying, etc.

• Liquid and gas flows occur in accordance with the operating

principles of your refrigerator. >>>It is normal and not a fault.

Whistle comes from the refrigerator.

• Fans are used in order to cool the refrigerator. It is normal and not a

fault.

Condensation on the inner walls of refrigerator.

• Hot and humid weather increases icing and condensation. It is

normal and not a fault.

• Doors are opened frequently or left ajar for a long time. >>> Do not

open the doors frequently. Close them if they are open.

• Door is ajar. >>> Close the door completely.

Humidity occurs on the outside of the refrigerator or between the doors.

• There might be humidity in the air; this is quite normal in humid

weather. >>> When the humidity is less, condensation will disappear.

• If moisture forms in the area between the two refrigerator doors,

disable the “Energy Saving” mode.

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Bad odour inside the refrigerator.

• No regular cleaning is performed. >>> Clean the inside of the

refrigerator regularly with a sponge, lukewarm water or carbonate dissolved in water.

• Some containers or package materials may cause the smell. >>> Use

a different container or different brand packaging material.

• Food is put into the refrigerator in uncovered containers. >>> Keep

the food in closed containers. Microorganisms spreading out from uncovered containers can cause unpleasant odours.

• Remove the foods that have expired best before dates and spoiled

from the refrigerator.

The door is not closing.

• Food packages are preventing the door from closing. >>> Replace the

packages that are obstructing the door.

• The refrigerator is not completely even on the floor. >>> Adjust the

feet to balance the refrigerator.

• The floor is not level or strong. >>> Also make sure that the floor is

level and strong enough to carry the refrigerator

Crispers are stuck.

• The food is touching the ceiling of the drawer. >>> Rearrange food in

the drawer.

WARNING: If you cannot eliminate the problem although you

follow the instructions in this section, consult your dealer or the Authorised Service Agent. Never try to repair a non-functional product yourself.

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Guarantee Details

Your new Grundig product is guaranteed against faulty materials, defective components or manufacturing defects. The guarantee starts from the date of original purchase of the product for a period of three (3) years unless Beko plc (the “Manufacturer”) agrees to extend the guarantee for the product in writing. If you have any questions about the guarantee on your product (including how long it is valid), please contact your retailer or our Call Centre on 0333 207 9920.

This guarantee does not in any way diminish or affect your statutory rights in connection with the product. This guarantee is in addition to your statutory rights as a consumer. If you have any question about these rights, please contact the retailer from which you purchased the product. In certain circumstances, it is possible that your statutory rights may offer additional or higher levels of protection than those offered under the terms of this guarantee.

What is covered by this guarantee?

· Repairs to the product required as a result of faulty materials, defective components or manufacturing defects.

· Functional replacement parts to repair a product.

· The costs of a Grundig Approved Engineer to carry out the repair.

What is not covered?

· Transit and delivery damage.

· Cabinet or appearance parts, including but not limited to control knobs, ﬂaps and handles.

· Accessories and/or consumable items including but not limited to ice trays, scrapers, cutlery baskets, ﬁlters and light bulbs.

· Repairs necessary as a direct or indirect result of:

- Accidental damage, misuse or abuse of a product.

- An attempted repair of a product by anyone other than a Grundig Approved Engineer (the “Engineer”).

- Installation or use of a product where such installation or use fails to meet the requirements contained in this guarantee or the User Instructions Booklet.

· Repairs to a product operated at any time on commercial or non-residential household premises (unless we have previously agreed to the installation environment).

This guarantee is limited to the cost of repairing the product. To the extent permitted by law, Beko plc (the “Manufacturer”) does not accept and will not be held liable for any ﬁnancial loss incurred in connection with the failure of any product to operate in accordance with the expected standards. Such ﬁnancial loss includes but is not limited to loss arising from:

· Time taken off work.

· Damaged food, clothing or other items.

· Meals taken at restaurants or from takeaways.

· General compensation for inconvenience.

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Important Notes

· Your product is designed and built for domestic household use only.

· The guarantee will automatically be void if the product is installed or is used in commercial or non-residential domestic household premises, unless we have previously agreed to the installation environment.

· The product must be correctly installed, located and operated in accordance with the instructions contained in the User Instructions Booklet provided with your product.

· Professional installation by a qualiﬁed Electrical Domestic Appliance Installer is recommended for all Washing Machines, Dishwashers and Electric Cookers (as incorrect installation may result in you having to pay for the cost of repairing the product).

· Gas Cookers must be professionally installed by a Gas Safe (or Gas Networks Ireland for Republic of Ireland) registered gas installer.

· This guarantee is given in respect of products purchased and used within the United Kingdom and the Republic of Ireland.

· This guarantee is effective from the initial date of purchase of a new product from an authorised retailer and will be void if the product is resold.

· This guarantee does not apply to graded sales (where the product is purchased as a “second”).

· Possession of a copy of these terms and conditions does not necessarily mean that a product has the beneﬁt of this guarantee. If you have any questions, please call our Call Centre on the number set out above.

· The Manufacturer reserves the right to terminate the guarantee if its staff or representatives are subjected to physical or verbal abuse in the course of carrying out their duties.

· Optional extras, where available (i.e. extendable feet) are supplied on a chargeable basis only.

Does Grundig offer replacements?

This is a repair-only guarantee. On occasion, the Manufacturer may at its sole discretion, replace your product with a new product instead of carrying out a repair. Where a replacement is offered, this would normally be an identical model, but when this is not possible, a model of similar speciﬁcation will be provided. The Manufacturer will cover the costs and arrange for the delivery of the new product and for the return of the old product. Any costs related to disconnecting the faulty product and installing the replacement product will not be borne by the Manufacturer unless previously agreed to in writing. The original guarantee will continue to apply to the replacement product; the new product will not come with a new guarantee.

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When will the repair take place?

Our Engineers work Monday to Friday 9.00am to 5.00pm. Appointments outside these hours may be possible at the sole discretion of the Manufacturer but cannot be guaranteed. Whilst our Engineers will endeavour to minimize inconvenience and to meet requests for speciﬁc timed appointments, this cannot be guaranteed. We will not be liable for delays or if it is unable to carry out a repair because a convenient appointment cannot be arranged.

Will there be any charge for the repairs?

It is your responsibility to provide evidence to the Engineer that your product is covered by this guarantee with a proof of purchase. The Manufacturer reserves the right to charge for the reasonable cost of any service call if:

· You cannot provide evidence that your product is covered by this guarantee.

· Where a service call has been made and the engineer ﬁnds that there is no fault with your product.

· That your product has not been installed or operated in accordance with the User Instructions Booklet.

· That the fault was caused by something other than faulty materials, defective components or manufacturing defects.

· For missed appointments.

Payment of these costs are due immediately upon the Engineer providing you with an invoice. The Manufacturer reserves the right to terminate the guarantee if you

fail to pay the costs for the service call in a timely manner. If you are a resident of the United Kingdom, this guarantee will be governed by English law and subject to the English Courts, save where you live in another part of the United Kingdom, in which case the law and courts of that location will apply. If you are resident in the Republic of Ireland, this guarantee will be governed by Irish law and the Irish courts will have jurisdiction.

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HOW TO OBTAIN SERVICE

Please keep your purchase receipt or other proof of purchase in a safe place; you will need to have it should the product require attention under guarantee.

It will be useful if you complete the details below, as it will help us assist you when requesting service (the model number is printed on the Instruction Booklet and the serial number is printed on the Rating Label afﬁxed to the appliance). Recording of these details alone will not count as proof of purchase. A valid proof of purchase is required for under guarantee service.

The area around the product must be easily accessible to the Engineer without the need for cabinets or furniture being removed.

It is your responsibility to ensure our Engineers have a clean and safe environment to carry out any repairs. ………………………………………………………………………………………………

Model No: Serial No: Retailer: Date of purchase: ……………………………………………………………………………………………..

For service under guarantee simply telephone the appropriate number below UK Mainland & Northern Ireland 0333 207 9920 or

[email protected]

Republic of Ireland: 01 691 0203

Before requesting service please check the troubleshooting guide in the Operating Instructions as a charge may be levied where no fault is found even though your product may still be under guarantee.

Service once the manufacturers guarantee has expired If you have purchased an extended guarantee please refer to the instructions contained within the extended guarantee agreement document, otherwise please call the appropriate number above where service can be obtained at a charge.

Should you experience any difﬁculty in obtaining service contact the Grundig

Customer Helpline on Tel: 0333 207 9920 or e-mail:

[email protected]

……………………………………………....................................................................

This guarantee is provided by Beko plc. Beko House, 1 Greenhill Crescent, Watford, Herts, WD18 8QU. Beko plc is registered in England and Wales with company registration number 02415578.

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Notes

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