Grundfos AQtap Installation And Operating Instructions Manual

AQtap

Water dispenser

Installation and operating instructions

GRUNDFOS INSTRUCTIONS

English (GB) Installation and operating instructions

Caution

Note

Note

Note

English (GB)

Original installation and operating instructions.

These installation and operating instructions describe Grundfos
AQtap and aqTOP.

Sections 1-6 give the information necessary to be able to unpack,
install and start up the product in a safe way.

Sections 7-14 give important information about the product, as
well as information on servicing, fault finding and disposal of the
product.

CONTENTS

Page

1. General information

1.1 Target groups

1.2 Symbols used in this document

1.3 Safety-related symbols on the product

2. Safety instructions

2.1 Safety instructions used in this document

3. Receiving the product

3.1 Transporting the product

3.2 Unpacking

3.3 Scope of delivery

4. Installing the product

4.1 Installation sequence

4.2 Location

4.3 Tools and material

4.4 Opening the product

4.5 Mechanical installation

4.6 Hydraulic installation

4.7 SIM card preparation and installation

4.8 Electrical connection

4.9 Check the GPRS communication

4.10 External antenna

4.11 Complete installation

5. Commissioning the product

5.1 Commissioning requirements

5.2 Service menu

5.3 Performance test

6. Starting up the product

7. Product introduction

7.1 Product description

7.2 Applications

7.3 Identification

7.4 AQtap safety concept

7.5 Overview of components and connections

7.6 Description of product function

7.7 AQtap user interface

7.8 Storage capacity of smart cards

7.9 Display of large amounts of water credits at the AQtap

7.10 Water Management System (WMS)

8. Payment methods

8.1 Point of sale / water vendor

8.2 Mobile payment

9. Operating the AQtap by means of the smart cards

9.1 Water tapping for water credits

9.2 Download water credits to a smart card

9.3 Transfer of water credits between smart cards

9.4 Activating new smart cards

9.5 Set or change water price

10. Servicing the product

10.1 Maintaining the product

10.2 Replacing the battery

10.3 Replacing the SIM card

11. Fault finding

11.1 Warning and alarm codes

11.2 Restarting the AQtap

12. Taking the product out of operation

12.1 Resetting the product

12.2 Taking the product out of operation

12.3 Preparing the product for disposal

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13. Technical data

13.1 Dimensions

13.2 Part numbers

13.4 AQtap spare parts (service kits)

14. Disposing of the product

Prior to installation, read these
installation and operating
instructions. Installation and
operation must comply with

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3

3

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6
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local regulations and accepted
codes of good practice.

These installation and operating
instructions are also available
on www.grundfos.com.

This appliance can be used by
children aged from 8 years and
above and persons with reduced
physical, sensory or mental
capabilities or lack of experience
and knowledge if they have been
given supervision or instruction
concerning use of the appliance
in a safe way and understand the
hazards involved. Children shall
not play with the appliance.
Cleaning and user maintenance
shall not be made by children
without supervision.

1. General information

These installation and operating
instructions apply to both AQtap
and aqTOP, except information
given on hydraulic parts, water
connection, water tapping,
which only apply to AQtap water
dispensers.

"AQtap" in this document will
include aqTOP, unless
differences are stated
specifically.

1.1 Target groups

These installation and operating
instructions contain general instructions
that must be observed during installation,
startup, operation and servicing of the
product. The responsible service staff must
read these installation and operating
instructions prior to any work at the

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product. These installation and operating

Caution

Note

instructions must be available at the
installation location at all times.

1.1.1 Qualification and training of staff

The staff responsible for the installation,
startup and servicing must be trained for
these tasks. Areas of responsibility, levels
of authority and the supervision of the staff
must be precisely defined by the operating
company.

1.1.2 Obligations of the operating company

• Observe the local safety regulations.

• Instruct the operating staff.

• Provide the stipulated safety equipment

and personal protective equipment.

• Arrange regular maintenance.

1.1.3 Obligations of the service personnel

• Read this manual thoroughly before

putting the product into operation.

• Observe the recognised health and

safety regulations as well as the accident
prevention regulations.

1.2 Symbols used in this document

Warning
If these safety instructions are

not observed, it may result in
personal injury.

Warning
If these instructions are not

observed, it may lead to electric
shock with consequent risk of
serious personal injury or death.

If these safety instructions are
not observed, it may result in
malfunction or damage to the
equipment.

Notes or instructions that make
the job easier and ensure safe
operation.

1.3 Safety-related symbols on the product

Symbol Description

This is an electrical safety class
II product.

This product complies with
directive 2006/66/EU and
contains batteries which should
not be disposed of with other
household waste, but must be
collected separately.

Before obtaining access to
terminals, all supply circuits must
be disconnected.

All signs and symbols on the product must
be observed and maintained legible.

2. Safety instructions

The following safety instructions must be
observed during installation, operation and
servicing of the product. The safety
instructions will appear again in the
relevant sections.

Non-observance of the safety instructions
may have dangerous consequences for the
staff, the environment and the product and
may result in the loss of any claims for
damages.

Should you require further information,
please contact Grundfos.

2.1 Safety instructions used in this document

DANGER
Poisoning
Improper use can lead to

personal injury!

• The AQtap dispenser must be
used with water complying
with WHO drinking water
standards.

• All parts and materials used in
the hydraulic system must be
suitable for drinking water
appliances.

English (GB)

3

English (GB)

Caution

Caution

Caution

Caution

Caution

Caution

Note

Improper use can lead to
damage to the equipment!

• The AQtap dispenser must be
used with water complying
with WHO drinking water
standards and technical data.

• The AQtap interface must only
be operated with smart cards
and with fingers.

DANGER
Electric shock

• Switch off the power supply,

both grid and solar, before
making any connections.

• The AQtap cabinet must only

be opened by authorised and
qualified staff.

• All electrical connections must

be carried out by a qualified
electrician in accordance with
local regulations.

• Stripped parts of wires must

not protrude from terminals.

DANGER
Electric shock

• AQtap with grid power supply

must be connected to an
external mains switch with a
minimum contact gap of 3 mm
in all poles.

• If an AQtap with grid power

supply is connected to an
electric installation where an
earth leakage circuit breaker
(ELCB) is used as an additional
protection, this ELCB must trip
when earth fault currents with
DC content (pulsating DC)
occur. The ELCB must be
marked either with the left
symbol or with both symbols
shown below.

DANGER
Electric shock

• If the electrical mains
connection is damaged, it must
be replaced by Grundfos, a
Grundfos service partner or a
similarly qualified specialist, in
order to avoid a hazard.

• All servicing work must be
carried out by authorised and
qualified staff.

• Shut down the whole system
before any work at the system
components and lines!

• Switch off the power supply,
both grid and solar, before
carrying out servicing work or
opening the cabinet.

• Safety installations, which
have been disabled during
servicing, must be enabled
again immediately after
servicing.

2.1.1 Installation

The AQtap is not designed for
built-in appliances.

The AQtap water dispenser must
be mounted vertically.

The AQtap must be supplied
with water via a pipe with 1/2"
inner diameter, not via a hose.

The strainer must be installed in
front of the AQtap to prevent
particles from entering the unit.
The strainer must be kept clean.

The galvanic separator
(hydraulic part) must be installed
in front of the strainer to avoid
galvanic effects (damages) in the
AQtap.

Install and operate the AQtap in
accordance with national health
and safety regulations, or any
national rules that may be
applicable.

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2.1.2 Solar panel connection

Caution

Caution

Caution

Caution

Caution

Caution

Ensure correct polarity!
Check the polarity using a

multimeter before connecting
the cables from the solar panels.

2.1.3 Handling of batteries

• Do not short-circuit the two
poles of the batteries.

• Ensure correct polarity!

The internal battery is supplied
charged. As soon as it is
connected there is power on the
AQtap.

An external battery replaces the
internal battery.

• Use a 12 V rechargeable lead
acid battery.

• The cables of the internal
battery must be disconnected
both in the power supply unit
and at the battery, and they
must be removed from the
AQtap to avoid unintended
connection between parts.

2.1.4 Antenna installation

Batteries

The batteries comply with the battery
directive (2006/66/EC).

The non-rechargeable Lithium battery
included in the AQtap control unit does not
contain mercury, lead and cadmium.

Battery type

Type CR2032, Lithium
battery, 3 V, 230 mAh

The rechargeable nonspillable AGM lead­acid battery (internal standby battery)
included in the AQtap as a backup battery
contains lead, it does not contain mercury
and cadmium.

Voltage
supply

Charging
current

The
orientation of
the battery
with regards

Battery 12 V, 18 Ah

Max. 4.5 A

• left pole: minus (-) pole,
blue cable

• right pole: plus (+) pole,
red cable

to polarity

the battery is filled with

AGM battery

absorbing glass fibre mats,
so no liquid can leak out

Ambient condition requirements

English (GB)

The internal antenna that is
mounted to the top of the
cabinet must not be removed or
loosened, in order to ensure IP45
protection class.

2.1.5 Technical data

The values stated in the
technical data must be adhered
to.

Technical data of water dispenser

Q1: 0.16 m³/h
Q2: 0.25 m³/h
Q3: 1.60 m³/h
Q4: 2 m³/h
Protection class: IP45

Inlet and outlet pipe connections

½" external thread

Ambient
temperature

Max. relative
humidity

1-50 °C

95 % (non-condensing)

designed for wall-

Mounting

mounting, protected from
direct sunlight and rain

Water supply requirements

Water quality

complying with WHO
drinking water standards

Water pH 5-9

Water particle
content

Water
temperature

Inlet pressure

particle size max. 0.5 mm

• always install with
supplied strainer

0.1 - 40 °C

0.02 - 0.4 MPa (0.2 - 4 bar)

range

5

Power supply requirements

Caution

English (GB)

The AQtap can be used in the entire range
from 110 V up to and including 240 V.

• grid power AC
connection:

Power supply

110 - 240 V, 50/60 Hz

• solar panel DC voltage:
15 - 45 V / 3 A

Max. power

45 W

consumption

2.1.6 Disposing of the product

The batteries must be removed, before the
product is disposed of. The waste batteries
should be disposed of through the national
collective schemes.

Use appropriate waste collection services.
If this is not possible, contact the nearest
Grundfos company or service workshop.

3. Receiving the product

3.1 Transporting the product

Do not throw or drop the AQtap.
Grundfos accepts no liability for damage caused

by incorrect transportation or missing or
unsuitable packaging of the product!

• The AQtap is delivered in a cardboard box with protective
inserts. Keep the AQtap in the packaging during transport and
intermediate storage.

• Retain the packaging for future storage or return, or dispose of
the packaging in accordance with local regulations.

• Return the AQtap in its original packaging or equivalent.

3.1.1 Intermediate storage

• Keep the AQtap in its original packaging.

• Store indoors, protected from direct rain and sun.

• Permissible storage temperature: -10 °C to +50 °C.

• Permissible air humidity: max. relative humidity:
95 % (non-condensing).

3.2 Unpacking

Before installation, the following checks should be made:

1. Check that the AQtap has not been damaged during
transportation.

2. Check that the specifications of the AQtap correspond to the
order. See nameplate.

3. Check the scope of delivery.

3.3 Scope of delivery

3.3.1 AQtap

The AQtap scope of delivery comprises the following:

• AQtap unit

• 2 unique keys and 1 standard cabinet key

• mounting material (4 screws, 4 dowels, 4 tightening washers,
4 nuts)

• strainer

• galvanic separator

• AQtap water tapping guide

• AQtap installation and operating instructions

3.3.2 aqTOP

The aqTOP scope of delivery comprises the following:

• aqTOP unit

• 2 unique keys and 1 standard cabinet key

• mounting material (4 screws, 4 dowels, 4 tightening washers,
4 nuts)

• AQtap installation and operating instructions

3.3.3 Starter package

One starter package is created for each new Water Management
System group. The starter package, which is sent to the customer
directly, comprises the following:

• 2 activated AdminCards

• 1 activated ServiceCard

• AQtap installation guide

• AQtap Water Management System guide

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4. Installing the product

Note

Caution

Caution

Caution

Caution

360

400

500

460

DANGER
Electric shock

• Switch off the power supply, both grid and
solar, before making any connections.

• The AQtap cabinet must only be opened by
authorised and qualified staff.

• All electrical connections must be carried out
by a qualified electrician in accordance with
local regulations.

• Stripped parts of wires must not protrude from
terminals.

Installation is illustrated in the installation guide
supplied with the AQtap.

4.1 Installation sequence

The order of installation and electrical connections must be
observed:

1. Mechanical installation

2. Hydraulic installation

3. SIM card preparation and installation

4. Electrical connection: Grid connection and / or Solar panel

connection

5. Electrical connection: Internal battery or External battery

4.2 Location

4.3.2 Material

For the requirements for the material see sections 4.6 Hydraulic
installation, 4.7 SIM card preparation and installation and

4.8 Electrical connection

• outlet connector and hose

• shut-off valve

• SIM card

• cables for the power input
– grid
– solar
– external battery

• all-pole disconnection switch

• fuses

4.4 Opening the product

DANGER
Electric shock

• The AQtap cabinet must only be opened by
authorised and qualified staff.

To open the AQtap, unlock the upper lock with one of the unique
keys and the lower lock with the standard cabinet key.

4.5 Mechanical installation

4.5.1 Positioning and mounting the product

English (GB)

The AQtap is not designed for built-in appliances.

The AQtap water dispenser must be mounted
vertically. The aqTOP can be installed vertically
or horizontally.

If the AQtap is installed outdoors, a canopy must
be installed to protect the AQtap against direct
sunlight, overheating and rain.

If the AQtap is not mounted, the holes must
remain sealed with the sealing caps.

• The AQtap can be installed outdoors or indoors.

• The AQtap must be mounted vertically on a straight, flat wall.
The wall must be able to hold the weight of the AQtap.,

– aqTOP can be mounted vertically or horizontally.

• The AQtap must be permanently connected to the water
mains.

Observe section Ambient condition requirements.

4.2.1 Minimum space

The minimum space requirement for the AQtap is 1.65 m of
height and 0.5 m of width. Under the AQtap, space must be
provided for the water inlet connection with strainer, galvanic
separator and optional shut-off valve. The space under the QAtap
must be sufficient to tap water into a canister. Above the AQtap,
space must be provided for the antenna.

4.3 Tools and material

The following tools and material are needed for installation of the
AQtap, they must be provided by the customer.

4.3.1 Tools

• drilling device (d = ∅10 mm, l = 50 mm)

• water-level

• yard stick

• torque wrench

– torx TX25, TX10
– screwdriver for slotted screws

• adjustable spanner

• flat pliers

•cutter

• pencil

TM06 4302 1915

Fig. 1 Drilling scheme

1. Choose an appropriate installation position, see section

4.2 Location.

2. Mark the 4 drilling points at the mounting place according to
the drilling scheme.

3. Drill the 4 holes d = ∅10 mm, 50 mm deep.

4. Insert the 4 dowels in the drilled holes.

5. Screw the 4 screws into the dowels with an adjustable

spanner. The thread rod must point outwards, the wood screw
part must be completely screwed in.

6. Place the AQtap cabinet on the 4 screws, flat to the wall.

7. Place the 4 washers on the screws.

8. Screw on the 4 nuts with a torque wrench M8, torque 5 Nm.

7

4.6 Hydraulic installation

Caution

Caution

Caution

Note

Note

Note

Caution

Caution

Note

Note

Caution

English (GB)

The AQtap must be supplied with water via a pipe
with 1/2" inner diameter, not via a hose.

The strainer must be installed in front of the
AQtap to prevent particles from entering the unit.
The strainer must be kept clean.

The galvanic separator (hydraulic part) must be
installed in front of the strainer to avoid galvanic
effects (damages) in the AQtap.

Install and operate the AQtap in accordance with
national health and safety regulations, or any
national rules that may be applicable.

The AQtap has an inlet for the connection of a pipe and an outlet
for a hose or a pipe with an external thread of 1/2".

A strainer and a galvanic separator must be installed at the inlet.
Both are included in the product delivery.

A shut-off device must be installed in front of the AQtap for
servicing needs. If the inlet water pressure can exceed the
allowed value, an elevated break tank must be installed in front of
the AQtap. The shut-off device is available as accessories.

Observe section Water supply requirements.
The AQtap water dispenser can be connected to an existing main

water grid or a water tank. The water tank must be high enough
for gravity feed. The tank outlet should be more than 3 m above
the AQtap inlet. If this is not possible, Grundfos can provide a
booster pump. The water outlet should be at the tank side to
avoid sediment entering the AQtap. Construct the tank installation
in a way that it can be emptied and cleaned.

Hydraulic connection

Leaking pipe connections will affect the
efficiency of the system. Seal the threads with
Teflon, hemp or similar resistant seal material.

If a pressure relief valve is used, mount the
pressure relief valve with sealed threads directly
to the water inlet of the AQtap. See the
installation and operating instructions supplied
with the pressure relief valve.

1. Connect the water outlet:
– remove the protection cap from the water outlet,
– connect a hose or pipe with a union nut to the ½" external

thread of the water outlet.

2. Mount the galvanic separator to the strainer:
– seal the thread and screw the galvanic separator into the

inlet of the strainer, see arrow on the strainer.

3. Connect the water inlet:
– remove the protection cap from the water inlet,
– seal the thread and screw the strainer together with the

galvanic separator onto the ½" external thread of the water
inlet,

– seal the tread of the galvanic separator and connect the

water inlet,

– keep the shut-off valve closed until the AQtap cabinet is

locked after installation.

4. Check that the connections are tight, mounting torque:
– strainer: 30 ±3Nm
– galvanic separator: 10 ±1Nm

4.7 SIM card preparation and installation

Switch off the power supply, both grid and solar,
and disconnect the battery before inserting the
SIM card. The SIM card will not be read by the
AQtap until it was powered off and on again.

Disable the PIN protection of the SIM card. PIN
protected SIM cards lead to malfunction.

Connect the AQtap to GSM network before
creating it in WMS. This can reduce the speed
connection time.

The AQtap is operable without SIM card, see

7.10.5 Operating of offline AQtaps. This manual
assumes normal operation of AQtaps with
connection to WMS.

1. Conclude a mobile subscription with an approved mobile
phone operator (telco).

– Mini-SIM card (15 x 25 mm)
– 2G machine-to-machine GPRS data subscription
– Ability to send and receive international SMS messages
– Ability to acquire a signal from the network operator you

expect it to use

– GPRS data subscription of 10 MB per month with automatic

top-up

2. Insert the SIM card into a mobile phone, and set the "PIN
code request" option to "OFF".

3. Write down the following:
– Mobile phone number of the SIM card.
– IMEI number of the CIM. The number is written on the

sticker on the back side of the control unit.

6. Insert the SIM card into the CIM of the power-off AQtap. The

SIM card will only be read after power on.

– Place the SIM card in a way that it fits in the mould of the

slide.

– Slide the SIM card into the slot.

4.8 Electrical connection

4.8.1 Safety instructions

DANGER
Electric shock

• Switch off the power supply, both grid and
solar, before making any connections.

• The AQtap cabinet must only be opened by
authorised and qualified staff.

• All electrical connections must be carried out
by a qualified electrician in accordance with
local regulations.

• Stripped parts of wires must not protrude from
terminals.

DANGER
Electric shock

• AQtap with grid power supply must be
connected to an external mains switch with a
minimum contact gap of 3 mm in all poles.

• If an AQtap with grid power supply is
connected to an electric installation where an
earth leakage circuit breaker (ELCB) is used as
an additional protection, this ELCB must trip
when earth fault currents with DC content
(pulsating DC) occur. The ELCB must be
marked either with the left symbol or with both
symbols shown below.

We recommend to use armoured cables or run
cables in conduits on the outside of the AQtap.

8

Caution

All used and unused cable entries of the cabinet

Note

Note

Note

Caution

Caution

Caution

Caution

Caution

Caution

Caution

Note

must be sealed after connection to prevent
animals from entering the AQtap.

4.8.2 General

Check that the supply voltage and frequency correspond to the
values stated in section 13. Technical data and on the nameplate.

The AQtap can be operated with grid and / or solar power. The
internal battery is used as a backup power for approximately 12
hours of operation. If the internal battery is not powerful enough,
it can be substituted by an external battery.

Depending on the solar radiation and degree of
AQtap utilization the internal battery and
charging with solar power can be insufficient.

In cases where tapping is not possible after using
the internal backup battery, an external battery
with MPPT solar charger can be used.

Observe section Power supply requirements.

4.8.3 Opening the power supply unit

1. Unscrew the screws at the front cover with a flat or torx
screwdriver TX10.

2. Remove the front cover from the power supply unit.

4.8.4 Grid connection

For grid connection use a cable according to the
following specification:

- wire cross section: 0.75 - 2.5 mm²

- cable diameter: Ø 7 mm - Ø 12 mm

1. Pull the power supply cable through one of the bigger (M20)
cable glands of the AQtap cabinet.

2. Lead the cable aside the internal battery without tension and
then trough one of the bigger (M20) cable glands of the power
supply unit.

3. Strip the cable covering to a length of approx. 3 - 5 cm and the
wires to a length of 7 mm.

4. Connect the wires to the power plug according to the imprint
on the power board and tighten the screws.

– Connect phase line (L) to L, neutral line (N) to N and

protective earth (PE) to the middle terminal with earthing
sign.

5. Tighten the cable gland at the power supply unit and at the
cabinet.

6. Proceed with solar power connection, or refit the front cover of
the power supply unit and tighten the screws in the cover with

0.8 Nm.

4.8.5 Solar panel connection

For solar panel connection use a cable according
to the following specification:

- wire cross section: 0.75 - 2.5 mm²

- cable diameter: Ø 7 mm - Ø 12 mm

Ensure correct polarity!
Check the polarity using a multimeter before

connecting the cables from the solar panels.

1. Pull the solar panel cable through one of the bigger (M20)
cable glands of the AQtap cabinet.

2. Lead the cable aside the internal battery without tension and
then trough one of the bigger (M20) cable glands of the power
supply unit.

3. Strip the cable covering to a length of approx. 3 - 5 cm and the
wires to a length of 7 mm.

4. Connect the wires to the solar panel plug according to the
imprint on the power board and tighten the screws.

5. Tighten the cable gland at the power supply unit and at the
cabinet.

6. Refit the front cover of the power supply unit and tighten the
screws in the cover with 0.8 Nm.

4.8.6 Internal battery

The internal battery is supplied charged. As soon
as it is connected there is power on the AQtap.

Do not short-circuit the two poles of the
batteries.

English (GB)

Ensure correct polarity!

• The cables of the internal battery are connected in the power
supply unit and led through a cable gland.

• The red + cable is connected to the + pole of the battery.

• The blue - cable is placed securely so it cannot touch the
battery poles during transportation.

Connecting the internal battery

1. Connect the blue battery cable to the - pole (left side of the

battery).

4.8.7 External battery

DANGER
Electric shock

• Switch off the power supply, both grid and
solar, before making any connections.

• The AQtap cabinet must only be opened by
authorised and qualified staff.

• All electrical connections must be carried out
by a qualified electrician in accordance with
local regulations.

• Stripped parts of wires must not protrude from
terminals.

An external battery replaces the internal battery.

• Use a 12 V rechargeable lead acid battery.

• The cables of the internal battery must be
disconnected both in the power supply unit
and at the battery, and they must be removed
from the AQtap to avoid unintended
connection between parts.

Do not short-circuit the two poles of the
batteries.

Ensure correct polarity!

When connecting an external battery it must be
fully charged prior to connection.

Disconnecting the internal battery

1. Open the power supply unit, see section 4.8.3 Opening the
power supply unit.

2. Disconnect the blue cable from the - pole of the battery.

3. Disconnect the red cable from the + pole of the battery.

4. Disconnect the cables from the terminals.

5. Pull the battery cables out of the gable gland.

6. Remove the cables from the AQtap.

Connecting the external battery

1. Pull the disconnected battery cables through one of the
smaller (M16) cable glands of the AQtap cabinet.

2. Lead the cables aside the internal battery without tension and
then trough one of the smaller (M16) cable glands of the
power supply unit.

3. Strip the wires to a length of 7 mm.

4. Connect the wires to the battery plug according to the imprint
on the power board and tighten the screws.

5. Tighten the cable gland at the power supply unit and at the
cabinet.

6. Refit the front cover of the power supply unit and tighten the
screws in the cover with 0.8 Nm.

7. Connect the red battery cable to the + pole (right side of the
battery).

8. Connect the blue battery cable to the - pole (left side of the
battery).

9

4.9 Check the GPRS communication

Caution

SIM card

GSM LED of the
CIM

AQtap internal
communication
LED

Caution

antenna cable plug

SIM card

English (GB)

The SIM card will not be read by the AQtap until it
was powered off and on again.

If the SIM card was replaced by a new one, the
AQtap must be restarted, see section

11.2 Restarting the AQtap.

As soon as the AQtap with a correctly placed SIM card is
powered on, it tries to connect to the GSM network automatically.
Two LEDs near the SIM card show the connection status.

• Check that the internal communication is ok:
– The lower LED is permanently green or red.

• Check that the connection to GSM network is established:
– First, the upper LED flashes yellow rapidly (1-second

intervals). Once a network has been acquired, the upper
LED flashes yellow slowly (3-second intervals). It can take
several minutes to establish the connection.

If the AQtap is registered in WMS and data transfer is ongoing,
the upper LED indicates the connection between AQtap and
WMS.

• Check that the communication status is ok, see section

4.9.1 LEDs on AQtap CIM

4.9.1 LEDs on AQtap CIM

LEDs indicate the internal and external communication status:

4.9.2 Abbreviations

Abbreviation Description

CIM

Communication Interface Module

(GPRS data logger)
GPRS General Packet Radio Service
GSM Global System for Mobile communications
IMEI International Mobile Equipment Identity
LED Light-Emitting Diode
SIM SIM card, Subscriber Identity Module
SMS Short Message Service
WMS Water Management System

4.10 External antenna

The signal of the internal antenna is normally strong enough to
have a stable connection to GSM. If the local conditions show
that the antenna should be placed somewhere else in order to
have a stronger signal, an external antenna can be used:

Description Product No.

Antenna for roof mounting, GSM/GRM, with
15m cable

4.10.1 Antenna installation

The internal antenna that is mounted to the top of
the cabinet must not be removed or loosened, in
order to ensure IP45 protection class.

98518346

Fig. 2 LEDs on AQtap CIM

GSM LED of the CIM (top)

LED status Description

Yellow LED, flashing
with 1-second
intervals

Yellow LED, flashing
with 3-second
intervals

Green LED, flashing
with 3-second
intervals

• No or invalid SIM card in the AQtap.

• SIM card is PIN protected

• No GSM or no GSM coverage.

• Connection to GSM network
established.

• Normal operation.

• GPRS connection to WMS
established. Ongoing data transfer
with WMS.

• Ongoing SMS transfer with WMS.

Green LED,
permanently on

This is typically observed during
initial configuration / commissioning
with WMS

AQtap internal communication LED (down)

LED status Description

• AQtap has not received initial set-up

Red LED,
permanently on

data due to internal fault, or the
AQtap has not established a
connection to WMS.

Red LED, flashing
with 1-second
intervals

Green LED,
permanently on

• Cable or connector problem on the
AQtap internal communication.

• AQtap internal communication status
OK.

10

TM06 4362 1815

Fig. 3 Antenna cable connection

Disconnecting internal antenna

1. Unscrew the antenna cable plug from the CIM antenna
connection.

2. Safely roll up the existing antenna cable, so it will not interfere
with anything.

– Do not remove the existing antenna, as this would destroy

the IP45 protection class of the AQtap cabinet.

Installing external antenna

1. Pull the external antenna cable through one of the smaller
(M16) cable glands of the AQtap cabinet.

2. Screw the external antenna cable plug to the CIM antenna
connection.

3. Tighten the cable gland.

4. Place and mount the external antenna at a location with good
signal strength. Refer to the instructions given in the
installation and operating instructions of the antenna.

TM06 4262 1815

4.11 Complete installation

Note

Note

1. Write the SIM card phone number on the back of the AQtap
installation and operating instructions.

2. Place the AQtap installation and operating instructions in the
AQtap cabinet.

3. Close the AQtap cabinet and lock it with the standard cabinet
key and one of the unique keys.

– Keep the unique keys securely, spare keys cannot be

purchased. We recommend to keep one key as a master for
copies in a safe place.

4. Open the shut-off valve.

5. Switch on the electrical power supply.

6. Attach the water tapping guide near the AQtap.
– The water tapping guide gives a short introduction to water

tapping for WaterCard holders.

5. Commissioning the product

AQtap water dispensers can only be operated after
commissioning. The AQtap is automatically assigned to the same
WMS group as the ServiceCard used for commissioning.

For more information on Water Management System (WMS) see

7.10 Water Management System (WMS) and the manual which

you can find online in the help section of WMS.

5.1 Commissioning requirements

• Installed AQtap, see 4. Installing the product

• Activated ServiceCard, see 3.3.3 Starter package

• SIM card to connect to WMS, see 4.7 SIM card preparation

and installation.

• SAT (site acceptance test) by means of the service menu /

ServiceCard and performance test.

5.2 Service menu

For information on the user interface see 7.7 AQtap user
interface.

The AQtap service menu can be accessed with the assigned
ServiceCard. It is used for:

• commissioning

• testing the buttons and lights

• setting the water price

• reading out warning and alarm codes

• restarting or resetting the AQtap

5.2.1 Entering the service menu

For first commissioning, decide on a 4-digit PIN
code. This code cannot be changed later!

To end the service menu, remove the ServiceCard
at any point.

1. Place the ServiceCard on the right smart card reader.

2. Enter PIN code.

3. Press "OK" to go to the next menu item.

5.2.2 Alarms

1. Alarm sign (red) and alarms are displayed:
– The last 10 alarms are kept in a log, "1E" is the newest

alarm, "10E" the oldest alarm.
– The 3-digit code corresponds with a certain alarm.
– The alarm sign is flashing when a current alarm is displayed,

it is permanently lit for obsolete alarms.
– To jump between alarms, press the "up" and "down" button.
– For further details see section 11.1.2 Alarms.

2. Press "OK" to go to the next menu item.

5.2.3 Warnings

1. Warning sign (yellow) and warnings are displayed:
– The last 10 warnings are kept in a log, "1E" is the newest

alarm, "10E" the oldest warning.
– The 3-digit code corresponds with a certain warning.
– The warning sign is blinking when a current warning is

displayed, it is permanently lit for obsolete warnings.
– To jump between warnings press the "up" and "down"

button.
– For further details see section 11.1.1 Warnings.

2. Press "OK" to go to the next menu item.

5.2.4 Water price

1. Water price icon and current water price per litre are
displayed:

– Press "left" and "right" button to select a figure or decimal

point.

– Press "up" and "down" to change a figure or position of the

decimal point.

2. Press "OK" to save the new value.
– The new water price flashes three times to indicate

successful change.

– The next menu item opens automatically.

5.2.5 Water pressure

1. Water pressure icon and current inlet water pressure in bar
are displayed,

2. Press "OK" to go to the next menu item.

5.2.6 Light test

1. All lights (icons, figures and buttons) are displayed.

2. Press "OK" to go to the next menu item, or after 1 minute, the
next menu item opens automatically.

5.2.7 Buttons test

1. One after the other, all buttons are lit:
– Press the lit button to check the function and change to the

next button, then press next button...

– The order of appearance is: "water button", "download",

"up", "right", "down", "left", "OK" button.

2. Service menu is restarted.
– Press "OK" to go to the next menu item, or remove the

ServiceCard.

5.3 Performance test

1. Place a graduated canister under the water outlet.

2. Place the ServiceCard on the left smart card reader,
– 99999 and water credits is displayed in the left part of the

big display.

– The "water button" is lit.

3. Press "water button" to start water tapping.
– Let the water flow until the AQtap is deaerated.

4. Press "water button" to stop tapping water.

5. Empty the canister and place it again under the water outlet.

6. Press "water button" to start water tapping.
– Watch tapped amount of water being counted up in the left

part of the big display until 10 l is displayed.

7. Press "water button" to stop water tapping.

8. Check if tapped amount of water corresponds to the water in
the graduated canister.

6. Starting up the product

AQtap is ready for operation after commissioning with the
ServiceCard.

English (GB)

11

7. Product introduction

9

7

5

2

4

6

8

1

3

3

5

2

6

4

1

English (GB)

Fig. 4 AQtap interfaces and components

Legend

Pos. Description

1 Antenna
2 User interface
3 Condensate drain
4 Power in
5 Water outlet
6Water inlet
7 Shut off valve
8 Galvanic separator
9 Stainer

TM06 4306 2215

Fig. 5 AQtap inside components

Legend

Pos. Description

1 Control unit
2 SIM card
3 Power supply unit
4Battery
5 Flow sensor

TM06 4304 2215

6Valve

7.1 Product description

AQtap

AQtap is an intelligent water dispenser that addresses some of
the main challenges of providing a reliable and sustainable water
supply in the developing world. Through an integrated platform
for revenue collection and online management of water points,
AQtap supports the financial viability and accountability of water
service operation.

AQtap supports user friendly dispensing of drinking water to
consumers through a simple and intuitive interface and system
for credit transactions using smart cards.

Consumers load credits directly at the AQtap onto their
WaterCards, either through local water credit vendors or via
mobile credit platforms.

When tapping water, the water credits of the consumers’
WaterCard are automatically deducted in a transparent way.

The water dispenser has a robust construction, it operates
precisely and with minimum wastage of water. The AQtap can be
operated with grid and / or solar power. The internal battery is
used as a backup power for approximately 12 hours of operation.

aqTOP

aqTOP is a terminal for water credit distribution and smart card
activation. aqTOP can be used as a supplement in large water
kiosks and mini grid applications (multiple dispensers) to avoid
that the credit distribution disturbs the water tapping.

Water Management System

The Water Management System (WMS) is an online platform that
monitors and manages connected AQtap water dispensers.

Smart cards

Smart cards are required for all actions at the AQtap. Four user
profiles are available for different actions.

12

7.1.1 Power supply

Note

Caution

Caution

1

2

3

4

5

6

7

8

9

10

12
13
14

15
16

18

11

17

The AQtap can to be operated with grid and / or solar power. It
uses the power supply in the following hierarchy:

1. solar power,

2. grid power,

3. battery.
Using solar power requires a connected battery. The internal

battery is loaded when grid or solar power is available, and is
used as a backup power for approximately 12 hours of operation.
After discharging the backup battery, tapping water will not be
possible right away when power (solar radiation) is on again, until
the battery is recharged. If the internal battery is not powerful
enough, it can be substituted by an external battery.

Depending on the solar radiation and degree of
AQtap utilization the internal battery and
charging with solar power can be insufficient.

In cases where tapping is not possible after using
the backup battery, an external battery with MPPT
solar charger can be used.

See section Power supply requirements.

7.1.2 Water supply

The water supply must provide clean drinking water. See section

Water supply requirements.

Other applications or the operation of the AQtap
in ambient and operating conditions, which are
not approved, are considered improper and are
not permitted. Grundfos accepts no liability for
any personal injury or damage resulting from
incorrect use.

7.3 Identification

7.3.1 Nameplate

English (GB)

7.2 Applications

7.2.1 Intended use

• The AQtap is intended for dispensing drinking water and
handling the smart cards for various actions. The quality of the
dispensed water must comply with the drinking water
standards of the WHO.

• The aqTOP is intended for handling the smart cards for
various actions, it does not include the hydraulic part.

• The AQtap / aqTOP interface is intended to be operated with
fingers and smart cards only.

• The smart cards are intended for handling water credits and
accessing the AQtap functions according to the different rights
of the smart card holders.

Observe the technical data specified in section 13. Technical
data.

7.2.2 Improper use

Danger
Poisoning
Improper use can lead to personal injury!

• The AQtap dispenser must be used with water
complying with WHO drinking water standards.

• All parts and materials used in the hydraulic
system must be suitable for drinking water
appliances.

Improper use can lead to damage to the
equipment!

• The AQtap dispenser must be used with water

complying with WHO drinking water standards
and the technical data.

• The AQtap interface must only be operated

with smart cards and with fingers.

The operational safety of the product is only guaranteed, if it is
used in accordance with section 7.2.1 Intended use.

• The AQtap must not be used for other media than drinking
water.

• The AQtap interface must not be operated or treated with any
kind of tools or items.

• The AQtap must not be used if it is damaged, after improper
repair or after unauthorized modification.

Fig. 6 Nameplate

Pos. Description

1 Type (example), see 7.3.2 Type key
2 Product number
3 Supply voltage, grid
4 Max. power consumption
5 Ambient temperature

6

For Q1 - Q4, see AQtap standard flow meter

parameters

7 Supply voltage, solar panel
8 Pressure range for water supply
9 Max. pressure for water supply
10 Production date code (yyww)
11 Serial number
12 AC power supply frequency
13 Protection class of cabinet
14 Temperature range for water supply
15 Mounting orientation
16 State of origin (assembly)
17 CE mark (if applicable)
18 Manufacturer

7.3.2 Type key

Code Example: AQT -AA -ST -1

Product name

AQT

AQT

Type

AA
AO

AQtap
aqTOP

Device

ST

Standard

Version

1

Version 1

TM06 4303 2115

13

7.4 AQtap safety concept

7

6

5

1

2

3

4

WWW
GSM
NFC

English (GB)

AQtap water dispensers are provided with a number of safety
measures to avoid misuse by invalid smart cards or keys:

• Each AQtap is delivered with a pair of unique keys for the
cabinet. Spare keys cannot be purchased. We recommend to
keep one key as a master for copies in a safe place.

• The AQtap owner receives three smart cards that are
preassigned to the proprietary WMS group: two AdminCards
and one ServiceCard.

• All further smart cards must be ordered separately and
activated at the AQtap.

• Smart cards can be used at all AQtaps within their group.
Smart cards assigned to a group cannot be used within
another group.

• AdminCards and ServiceCards are code-protected. The code
must be set at the AQtap when the cards are used for the first
time. The set code cannot be changed afterwards.

• All smart cards can be blocked permanently via WMS.

7.5 Overview of components and connections

The AQtap components are connected through different
communication technologies making it possible to exchange data
between the involved components.

All transactions between smart cards are carried out directly at
the AQtap.

7.6 Description of product function

7.6.1 AQtap / aqTOP

• Dispense water (not with aqTOP)

• Carry out all transactions with smart cards

• Send and receive data with WMS

7.6.2 WMS

• Manage AQtaps in groups

• Manage smart cards

• Monitor all actions at the AQtaps

• Create water credits

• Set water price

7.6.3 Smart cards and user profiles

Admin Card

The water service provider holding the
AdminCard can:

• activate new VendorCards and ServiceCards

• create water credits on activated
VendorCards

AdminCard

VendorCard

The water vendor holding the VendorCard can:

• activate new WaterCards

• download water credits from WMS

• transfer water credits to a WaterCard

• draw water from the AQtap for water credits

VendorCard

ServiceCard

Fig. 7 AQtap component and connection overview

Pos. Description

1 Mobile payment system (external)
2 Mobile phone
3 Smart card holder
4 Administrator
5 Water Management System (WMS)
6 AQtap water dispenser
7 Smart cards

Item Connection

WWW Internet

GSM Global System for Mobile communications
NFC Near Field Communication

TM06 4307 1915

The service technician holding the ServiceCard
can:

• run commisioning and set water price

• conduct a site acceptance test

• reset the AQtap

ServiceCard

WaterCard

The water consumer holding the WaterCard
can:

• draw water from the AQtap for water credits

• download water credits from WMS

• transfer water credits between WaterCards

WaterCard

14

7.7 AQtap user interface

1

2

7

5
4

3

6

8

9

The user interface consists of two displays, smart card readers, a
"water button", and buttons that appear interactive.

Fig. 8 AQtap user interface

Legend

Pos. Description

1 Start/Stop "water button"
2 Smart card reader, left (e. g. water tapping)
3 Smart card reader, right (e. g. service menu)
4 Buttons (touch and sound)
5 Warning / alarm signalisation
6 Figures
7 Icons corresponding to the displayed value
8 Big display (right)
9 Small display (left)

Start/Stop "water button"

Icon Name Description

"water button"

press "water button" to start and
stop water tapping

Warning / alarm signalisation

Icon Name Description

• Signalisation of active
alarms

Alarm (red)

Warning (yellow)

Figures

Together with the corresponding icon, the figures show a certain
value, for example water credits on the smart card, remaining
water credits during tapping, tapped amount of water, inlet water
pressure.

To set a value, select figure and decimal point with "left" and
"right", and change them with "up" and "down".

Icons corresponding to value displayed

TM06 4305 1915

Icon Name Description

Lock AQtap locked, PIN code required

Water credit Water credits

m3 Amount of water in m³

Tap Tapping possible or ongoing

Connection

Gauge Inlet water pressure

per litre (Water credits) per litre

• AQtap water dispenser is
out of operation

• To check alarms, see
section 11.1.2 Al arm s

• Signalisation of active
warnings

• AQtap water dispenser is
operational

• To check warnings, see
section 11.1.1 Warnings

Data communication with WMS
ongoing

7.8 Storage capacity of smart cards

The water credits are stored with four decimal digits on the smart
card. The maximum amount of water credits that can be stored on
a smart card is 420000.0000.

If a transfer or download of water credits leads to a value
exceeding 420000.0000, the transfer or download is rejected
completely.

English (GB)

Smart card reader, left

Place the smart card on the left smart card reader to tap water,
receive water credits from another smart card or download water
credits from WMS.

Smart card reader, right

Place the smart card on the right smart card to run the service
menu, send water credits to another smart card or activate a new
smart card placed on smart card reader 1.

Buttons (touch and sound)

Icon Name Description

"download" button

"OK" button

"up" button

"down" button

"left" button Choose left figure

"right" button Choose right figure

Download water credits from
WMS

Transfer water credits
between smart cards, accept a
value or go to next step

Make selection, or change a
value upwards

Make selection, or change a
value downwards

7.9 Display of large amounts of water credits at the AQtap

The AQtap can only display the first five digits of a value.
The maximum amount of water credits that can be transferred

between smart cards is therefore 99999, as no bigger value can
be selected.

If more than 99999 water credits are stored on a smart card, only
the first five digits will be displayed. The last digit is flashing to
indicate that the amount of water credits is not displayed
completely:

Water credits stored on the
smart card

249376 24937
300000 30000

Displayed value at the AQtap,
last digit flashing

15

7.10 Water Management System (WMS)

Note

English (GB)

7.10.1 General

The Water Management System (WMS) is an online platform that
monitors and manages connected AQtap water dispensers. See
the WMS manual which you can find online in the help section of
WMS. WMS offers access to:

• data on water consumption

• operational status and service logs

• reports on water credit transactions

• setting of water prices

• distribution of water credits.

7.10.2 WMS safety

Each owner of one or more AQtaps receives a proprietary WMS
group with a unique ID. Each user has access to his group only.

7.10.3 Self-registration in GRUNDFOS LOGIN

New owners of AQtaps receive a welcome email with a link (URL)
to WMS. To register as new user:

1. Click on the link to WMS.
– The GRUNDFOS LOGIN page opens.

2. Click on “Not registered yet?“ to create a new login.

3. Enter the requested data:
– email address as login name (same as for order),
– password,
– name.

4. Read and confirm “Privacy policy” and click on “Register”.
– A confirmation email for user profile validation is sent to the

login email address.

5. Validate user profile by clicking on the link in the confirmation
email.

The login for the WMS group is created.

7.10.4 Accessing the WMS

For access to WMS, internet connection is required.

1. Click on the WMS link in the welcome email.

2. Enter the login credentials:
– Email-address,
– Password.

WMS is now opened.

7.10.5 Operating of offline AQtaps

An AQtap water dispenser is fully operational, even if the
connection to WMS cannot be established. If not connected to
WMS, AQtaps cannot exchange data. All settings must be made
directly at the AQtap water dispenser.

7.10.6 Setting up AQtap for online use

For exchange of data, the connection between AQtap and WMS
must be established. The 2G GPRS communication must be set
up, and the AQtap must be registered by the owner.

Setting up the GPRS communication

Install the SIM card in the AQtap, see section 4.7 SIM card
preparation and installation, and commission the AQtap using the
ServiceCard, see section 5. Commissioning the product.

Registering an AQtap in WMS

1. Go to Settings > Dispensers > Add new dispenser

2. Select cluster (optional). Enter name of AQtap (optional).

Enter serial number from AQtap nameplate.

3. Enter project name and project ID (optional).

4. Set water price: enter amount of water credits per litre of
water.

5. Set location of AQtap: enter GPS longitude and latitude
(optional).

6. Register SIM card: enter phone number with country code.
Enter IMEI number from HMI unit inside AQtap cabinet door.
Select telco operator.

7. When the AQtap is commissioned, it confirms the connection
to WMS.

– The confirmation process can take up to several hours,

depending on the GSM network status on AQtap installation
site.

– The connection status of a registered AQtap can be found

under Report > Status map.

– The timestamp of the last connection can be found in the

Dispenser settings.

8. Payment methods

Two payment methods to convert money to water credits on a
smart card are possible: point of sale and mobile payment. All
payment processes are monitored by WMS.

For more information on providing water credits via Water
Management System (WMS), see the WMS manual which you
can find online in the help section of WMS.

For more information on downloading the water credits to a
VendorCard or a WaterCard, see section 9.2 Download water
credits to a smart card.

For more information on transferring water credits from a
VendorCard to a WaterCard, see section 9.3 Transfer of water
credits between smart cards.

8.1 Point of sale / water vendor

Water vendors receive water credits on their VendorCards from
an AdminCard, or via download from WMS directly at the AQtap.
The water vendor can then transfer water credits to WaterCards
and collect the money from the water consumers. The sales
activities are monitored by WMS.

8.2 Mobile payment

The AQtap includes a mobile payment feature in collaboration
with local mobile operators. The payment process between the
requester of water credits (smart card holder), the mobile wallet
provider and WMS is routed via a secure connection.

The smart card holder needs a mobile wallet account and uses
his mobile bank interface to purchase water credits. As the mobile
bank interfaces differ significantly, we will inform locally about the
operational details.

When the mobile bank transaction is completed, the water credits
are available for download directly at the AQtap.

8.2.1 Water credits purchase via mobile payment:

The smart card must be known by WMS before it
can be used for mobile payment. This will happen
with any logged transaction at an online AQtap.

The smart card holder requests water credits from the mobile
bank, giving information on:

• amount of water credits

• smart card number.

If the request succeeds, the mobile bank sends a notification of
approved payment. Water credits are available at the AQtap.

If the request fails, the mobile bank sends a notification of
rejected payment.

Reasons for a failed request can be:

• invalid request

• no money in the mobile wallet

• transaction limit reached, see section 7.8 Storage capacity of

smart cards

• unknown smart card (check if AQtap has been connected to

WMS after first transaction)

• invalid smart card (blocked in WMS)

• wrong smart card number.

16

9. Operating the AQtap by means of the smart

Note

Note

cards

If a transfer or download of water credits leads to
a value exceeding 420000, the transfer or
download is rejected completely.

If a six-digit value of water credits is stored on a
smart card, only the first five digits are displayed
with the last digit flashing, to indicate that the
amount of water credits is not displayed
completely.

For information on the storing capacity of smart cards, and for
information on display and transfer of large amounts of water
credits at the AQtap, see sections 7.8 Storage capacity of smart

cards and 7.9 Display of large amounts of water credits at the
AQtap.

9.1 Water tapping for water credits

Drawing water from the AQtap for water credits, this is only
possible with valid water credits on the smart card:

1. Place a canister under the water outlet.

2. Place the WaterCard or VendorCard on the left smart card
reader.

– The "water credits" icon and value are displayed in the small

display.

– The "water credits" / "litre of water" icons and value (water

price per litre) are displayed in the big display.

3. Press the "water button" to start the water tapping.
– The "tap" icon is displayed.
– The amount of water tapped is displayed in the left part of

the big display.

– The remaining water credits are displayed in the small

display.

– For each new litre of water, the price per litre is deducted

from the smart card.

4. Press the "water button" to stop the water tapping.
– After stopping the water tapping with the "water button",

unused water credits of the last partially tapped litre are
written back to the smart card.

– The water credits for the first 0.4 litres per tapping are

always deducted.

– If you stop the tapping by removing the smart card, unused

water credits are not written back to the smart card.

9.2 Download water credits to a smart card

Water credits are provided for smart cards in WMS directly by the
administrator or via mobile payment. Then they are available at
the AQtap to be downloaded to the assigned smart card:

9.2.1 Creating water credits for a smart card through mobile

banking system

1. Make a transaction through your mobile bank with the
business number provided by the owner of the AQtap and the
number of your WaterCard.

2. Your mobile banking company will confirm the transaction.

3. Check if the water credits are available for download, see
section 9.2.3 Downloading water credits to a smart card.

9.2.2 Creating water credits for a smart card directly in WMS

Assign water credits to a smart card in the "Credits Menu" in
WMS. For more information, see the manual which you can find
online in the help section of WMS.

9.2.3 Downloading water credits to a smart card

If there is no connection, try again later!

1. Place the smart card in the left smart card reader.
– The display shows the water credits on the smart card (small

display).

2. Press the "download" button.
– If the AQtap is connected to WMS, the assigned water

credits available for download are displayed in the left part
of the big display.

3. Press the "OK" button.
– The water credits are counted down in the big display and

counted up in the small display until the download is
completed.

9.3 Transfer of water credits between smart cards

9.3.1 Notes for water vendors

• Please request water credits from the water service provider

before the VendorCard runs out of water credits.

• Do only charge the money for the amount you are transferring.

Water consumers are instructed not to pay a transaction fee.

• Your VendorCard can only be used at AQtaps that have been

assigned by the administrator.

9.3.2 Transferring water credits between VendorCard and

WaterCard or between WaterCards

1. Place the receiving WaterCard in the left smart card reader

and the VendorCard or WaterCard from which water credits
are to be transferred in the right smart card reader.

– The "water credits" icon and value are displayed in the small

and in the big display.

2. Select the amount of water credits to be transferred with the

"up" and "down" button.

– The value is displayed in the left part of the big display.
– The increments are depending on the water price.

3. Press the "OK" button.
– The water credits are counted down in the big display and

counted up in the small display until the transfer is
completed.

9.3.3 Transferring water credits from an AdminCard to a

VendorCard or WaterCard

1. Place the receiving smart card in the left smart card reader

and the AdminCard in the right smart card reader.

2. Enter the PIN code of the AdminCard.
– The "water credits" icon and value are displayed in the small

display.

– The AdminCard shows "99999" (unlimited water credits).

3. Select the amount of water credits to be transferred with the

"up" and "down" button.

– The value is displayed in the left part of the big display.
– The increments are depending on the water price.

4. Press the "OK" button.
– The water credits are counted down in the big display and

counted up in the small display until the transfer is
completed.

9.4 Activating new smart cards

All actions at the AQtap require activated smart cards. New
VendorCards or ServiceCards must be activated with the
AdminCard, new WaterCards must be activated with a
VendorCard. To activate a smart card:

1. Place the activated smart card on the right card reader of the
commissioned AQtap.

– For an AdminCard enter the code.

2. Place the new smart card on the left card reader.

3. Press the "left" button.

4. Press "OK".
– Four flashes show that the new smart card is activated.

9.5 Set or change water price

The water price can be set or changed in the service menu of the
AQtap with the ServiceCard. To set or change the water price in
the service menu see sections 5.2 Service menu, 5.2.4 Water

price

English (GB)

17

10. Servicing the product

Note

Note

English (GB)

DANGER
Electric shock

• If the electrical mains connection is damaged,
it must be replaced by Grundfos, a Grundfos
service partner or a similarly qualified
specialist, in order to avoid a hazard.

• All servicing work must be carried out by
authorised and qualified staff.

• Shut down the whole system before any work
at the system components and lines!

• Switch off the power supply, both grid and
solar, before carrying out servicing work or
opening the cabinet.

• Safety installations, which have been disabled
during servicing, must be enabled again
immediately after servicing.

10.1 Maintaining the product

10.1.1 Maintenance requirements

To maintain the AQtap water dispenser, the service menu must be
run and the cabinet must be opened. Requirements for
maintenance are:

• ServiceCard

• 1 unique and 1 standard cabinet key

• torque wrench

• adjustable spanner

10.1.2 Maintenance schedule

All steps to be carried out for maintenance are described in the
following sections 10.1.3 Check the service situation,

10.1.4 Check the outside of the AQtap cabinet, 10.1.5 Check the
inside of the AQtap cabinet and 10.1.6 Cleaning tank and
strainer.

• Maintain the AQtap according to these instructions:
– At least every 6 months.
– The strainer must be cleaned more often. If the water used

contains particles, adjust the cleaning schedule accordingly.

– In the event of a fault.

• If defective parts are detected, have the AQtap serviced by a

Grundfos SSP (sales and service partner).

– For available spare parts, see section 13.4 AQtap spare

parts (service kits)

10.1.3 Check the service situation

• Carry out a SAT (site acceptance test) by means of the service

menu / ServiceCard, see section 5.2 Service menu.

• Carry out a performance test, see section 5.3 Performance

test.

• Check that the valve can easily close/open and does not drip.
– Start/stop tapping water and check that the water outlet is

not dripping.

10.1.4 Check the outside of the AQtap cabinet

• Make a general and visual inspection of the dispenser's good

condition.

• Verify that power and other external cables are in good

condition and not damaged.

• Verify that the locks are operable and that the dispenser

cannot be opened without the keys.

• Verify that the cable glands are closed tightly.

10.1.5 Check the inside of the AQtap cabinet

• If a battery is connected, verify that the wires and connections
are in a good condition and make sure that the poles are not
corroded.

• Verify that the fastening of the dispenser is not loose.

• Verify the good condition of the antenna and the related cable
and the tightness of the installation. (Max. 5 Nm)

• Verify the good condition of the power cable and other external
cables.

• Verify that the cable glands are closed tightly.

• Close the cabinet and lock it with the keys.

10.1.6 Cleaning tank and strainer

• If a tank is used for water supply, empty and clean the tank in
order to avoid sediment entering the AQtap.

• Clean the strainer filter to make sure that the water can flow
without difficulties:

1. Close the shut-off valve.

2. Unscrew and remove the end cap from the strainer.

3. Take out the filter and clean it from particles.

4. Reinstall the filter.

5. Screw the end cap onto the strainer.

6. Open the shut-off valve.

7. Tap an amount of water until the AQtap is deaerated.

8. Check that the connections are tight.

– Torque:
– Strainer: 30 ±3Nm
– Plastic fitting: 10 ±1Nm

10.2 Replacing the battery

The battery in the kit is charged. If you connect a
discharged battery, it can take up to 12 hours
until the AQtap can be operated, even if it is
connected to power supply.

The waste battery must be disposed of according
to local regulations!

1. Close the shut-off valve.

2. Switch off the power supply, both grid and solar.

3. Open the cabinet.

4. Disconnect the battery at both poles.

5. Unscrew and remove the screw in the battery clamp.

6. Lift and remove the battery clamp.

7. Take out the old battery and dispose of it according to local

regulations, see section 14. Disposing of the product.

8. Place the new battery with the minus (-) pole on the left side.

9. Mount the battery clamp and fix it with the screw.

10. Connect the red cable to the plus (+) pole on the right side.

11. Connect the blue cable to the minus (-) pole on the left side.

12. Close the cabinet and lock it with the keys.

13. Open the shut-off valve.

14. Switch on the power supply.

18

10.3 Replacing the SIM card

Caution

Caution

Switch off the power supply, both grid and solar,
and disconnect the battery before replacing the
SIM card. The SIM card will not be read by the
AQtap until it was powered off and on again.

Code Name Description

No connection to

301

dispenser

11.1.2 Alarms

No connection to dispenser in 48
hours

Disable the PIN protection of the SIM card. PIN
protected SIM cards lead to malfunction.

10.3.1 Preparing the new SIM card

1. Insert the SIM card into a mobile phone, and set the "PIN
code request" option to "OFF".

2. Write down the following:
– Mobile phone number of the SIM card.

10.3.2 Replacing the SIM card

1. Close the shut-off valve.

2. Switch off the power supply, both grid and solar.

3. Open the cabinet.

4. Disconnect the blue battery cable at the minus (-) pole on the
left side.

5. Take out the SIM card.

6. Insert the new SIM card into the CIM.
– Place the SIM card in a way that it fits in the mould of the

slide.

– Slide the SIM card into the slot.

7. Connect the blue cable to the minus (-) pole on the left side.

8. Close the cabinet and lock it with the keys.

9. Open the shut-off valve.

10. Switch on the power supply.

10.3.3 Updating the AQtap settings in WMS

1. Go to Settings > Dispensers

2. Select the AQtap.

3. Update SIM card: enter phone number with country code.
Select telco operator.

4. Save the settings.
– The updating process can take up to several hours,

depending on the GSM network status on AQtap installation
site.

11. Fault finding

If the AQtap does not operate properly:

1. Carry out maintenance, see section 10.1 Maintaining the
product.

2. Check for displayed warning or alarm codes by means of the
service menu / ServiceCard.

3. Restart the AQtap.

If the AQtap still does not operate properly, have the AQtap
serviced by a Grundfos SSP (sales and service partner).

11.1 Warning and alarm codes

11.1.1 Warnings

Code Name Description

External

015

communication fault
Site acceptance test

025

failed

036 Valve leakage

058 Low flow Valve is open, but flow is too low

084 Memory fault Missing or faulty SD card

157 Time fault

159 CIM modem fault CIM 270 connection lost

160 SIM card fault

No data has been sent to WMS
within 48 hours

Site acceptance test (SAT) did
not succeed.

Valve is closed, but flow is
detected

Real time clock has not been
updated

Missing or faulty SIM card in CIM
270

Code Name Description

028* Battery low Battery voltage is too low

032 Overvoltage Overvoltage

040* Supply voltage fault Supply voltage too low or missing

059 No flow

Internal voltage too

074

high
Internal voltage too

075

low
Internal

076

communication fault

088 Sensor fault

154 Display fault Internal error on the HMI board

Flow sensor supply

161

fault
Signal fault, flow

169

sensor

210 Pressure too high Water pressure too high (> 4 bar)

211 Pressure too low

Credit download is

302

not confirmed

* code 028 indicates that the backup battery is used for some

time already and needs to be recharged. Each time the water
button is pressed to tap water, alarm code 028 is displayed
and the tapping is stopped immediately.
When solar radiation is back again, recharging of the battery
starts and code 040 is displayed. It takes approximately 15
minutes with code 040 continuously displayed, until the battery
is recharged over a certain voltage, the AQtap is restarted
automatically and is then operable again.
If this happens more often, an external battery with MPPT
solar charger can be used.

valve is open, but no water is
dispensed

Internal power supply voltage is
too high

Internal power supply voltage is
too low

Internal error on the FM board

Grundfos sensor communication
error

Supply voltage for Grundfos
sensor too low

Signal fault, flow sensor

Water pressure too low
(< 0.1 bar)

Credit download is not confirmed

11.2 Restarting the AQtap

11.2.1 Entering the service menu

1. Place the ServiceCard on the right smart card reader.

2. Enter PIN code.

3. Press "OK" to go to the next menu item.

11.2.2 1. Alarms

1. Alarm sign (red) is displayed.
– "download" button is not displayed.

2. Press "download" button and keep it pressed for
approximately 20 sec.

– "download" button is displayed, as long as it is pressed.

3. Display flashes to confirm successful restart of the AQtap.
– AQtap is idle for a short time.

4. Enter PIN code again to continue, or remove ServiceCard.

English (GB)

19

12. Taking the product out of operation

Note

English (GB)

12.1 Resetting the product

Resetting the AQtap removes it from its WMS group. WMS still
tries to receive data from the AQtap and creates alarms until IMEI
no. and telephone no. are removed from the AQtap water
dispenser in WMS. The logged data are kept.

• A new AQtap can be commissioned and replace the reset
AQtap in WMS.

• The reset AQtap can be commissioned again in another WMS
group with the assigned smart card.

12.1.1 Entering the service menu

1. Place the ServiceCard on the right smart card reader,

2. enter PIN code,

3. press "OK" to go to the next menu item.

12.1.2 Alarms

1. Alarm sign (red) is displayed,

2. press "OK" to go to the next menu item.

12.1.3 Warnings

1. Warning sign (yellow) is displayed,

– "download" button is not displayed.

2. Press "download" button and keep it pressed for

approximately 20 sec.
– "download" button is displayed, as long as it is pressed.

3. Display flashes to confirm successful reset of the AQtap,

– AQtap is idle for a short time.

4. Enter PIN code again to continue, or remove ServiceCard.

12.2 Taking the product out of operation

1. Close the shut-off valve.

2. Disconnect the AQtap from the power supply, both grid and

solar.

3. Open the cabinet.

4. Disconnect the blue battery cable from the - pole (left side of

the battery). Place it securely so it cannot touch the battery
poles during transportation.

5. Disconnect the water inlet.

6. Unscrew the fastening screws and take the AQtap off the wall.

7. For storage and transportation see section 3.1 Transporting

the product.

12.3 Preparing the product for disposal

The waste batteries must be disposed of
according to local regulations!

1. Close the shut-off valve.

2. Disconnect the AQtap from the power supply, both grid and

solar.

3. Open the cabinet,

4. Disconnect the battery at both poles.

5. Unscrew and remove the screw of the battery clamp.

6. Lift and remove the battery clamp.

7. Take out the battery.

8. Disconnect the water inlet.

9. Unscrew the fastening screws and take the AQtap off the wall.

10. Open the control unit at the back and take out the battery.

11. Dispose of both batteries according to local regulations,

12. Dispose of the AQtap, see section 14. Disposing of the

product.

20

13. Technical data

Caution

The values stated in the technical data must be
adhered to.

Technical data of water dispenser

Max. hydraulic
capacity

Hydraulic capacity
under normal
operation conditions

Tapping increments 1 litre
Dimensions of inlet

and outlet pipe
connections

Weight 23 kg
Dimensions 400 x 500 x 210 mm
Protection class IP45
Capacity of included

backup-battery

Battery extensibility

Reading angles of
display

User interface touch and sound

Direct flow sensor

Strainer pore size 0.5 mm
Valve type solenoid valve with NC contact

Galvanic separator

AQtap standard flow meter parameters

Minimum flowrate Q1 = 0,16 m3/h
Transitional flowrate,

between permanent
and minimum
flowrate

Permanent flowrate,
highest flowrate
under steady flow
conditions

Overload flowrate,
highest flowrate for a
short period

Batteries

The batteries comply with the battery directive (2006/66/EC).
The non-rechargeable Lithium battery included in the AQtap

control unit does not contain mercury, lead and cadmium.

Battery type

Internal (standby) battery
The rechargeable nonspillable AGM lead-acid battery included in

the AQtap as a backup battery contains lead, it does not contain
mercury and cadmium.

Voltage supply Battery 12 V, 18 Ah
Charging current Max. 4.5 A
The orientation of the

battery with regards
to polarity

AGM battery

~ 2 m3/h

~ 1 m3/h

½" external thread

12 V, 18 Ah
= approx. 12 hours of operation

12 V external battery and MPPT charger
can be connected

-/+ 60 degree

• no metering of air pockets

• no mechanical wear parts

• pressure metering feature, pressure
range 0 - 4 bar

plastic double nipple, 1/2" external
thread (male/male)

Q2 = 0,25 m3/h

Q3 = 1,60 m3/h

Q4 = 2 m3/h

Type CR2032
Lithium battery, 3 V, 230 mAh

left pole: minus (-) pole, blue cable
right pole: plus (+) pole, red cable

the battery is filled with absorbing glass
fibre mats, so no liquid can leak out

Water Management System and connectivity

Broadcasting of
alarms/ warnings

Data upload min. every 24 hours
Data import from

unconnected
dispensers

Smart card
connectivity

Dispenser
connectivity

Required signal
strength of mobile
network

Connectivity setup

Mobile subscription
specification

Connectivity
extensibility

Water Management
System browser
support

Ambient condition requirements

Ambient temperature 1-50 °C
Max. relative

humidity

Mounting

Water supply requirements

Water quality

Water pH 5-9
Water particle

content
Water temperature 0.1 - 40 °C

Inlet pressure range

Power supply requirements

Power supply

Max. power
consumption

setup in Water Management System

via associated PC Tool

NFC

GSM Quad-band and GR PS coverage

RSSI > 18 (-77 dBm)

1. install SIM card in power-off AQtap

2. enter associated phone number,
IMEI number and select telco
operator in Water Management
System

The unit is functional without
connectivity.

• Mini-SIM card (15 x 25 mm)

• 2G machine-to-machine GPRS data

subscription

• Ability to send and receive

international SMS messages.

• Ability to acquire a signal from the

network operator you expect it to use

• GPRS data subscription of 10 MB per

month with automatic top-up

external antenna can be connected

• Explorer: version 9 or newer

• Firefox: version 10 or newer

• Chrome: version 17 or newer

• Safari: version 6 or newer

• Opera: version 10 or newer

95 % (non-condensing)

designed for wall-mounting, protected
from direct sunlight and rain

complying with WHO drinking water
standards

particle size max. 0.5 mm

• always install with supplied strainer

0.02 - 0.4 MPa (0.2 - 4 bar)

(height of main tank outlet: > 3 m)

• grid power AC connection:

110 - 240 V, 50/60 Hz

• solar panel DC voltage:

15 - 45 V / 3 A

45 W (1 solar panel is enough)

English (GB)

21

13.1 Dimensions

CA

G

D

B

E

F

English (GB)

Fig. 9 Dimensional sketch of AQtap

A
[mm]B[mm]C[mm]D[mm]E[mm]F[mm]G[mm]

400 500 210 25 23 31.6 106.5

13.2 Part numbers

Product Product No.

AQtap dispenser 98794194
aqTOP terminal 98794196
Starter package, comprising 2 activated
AdminCards and 1 activated ServiceCard
ServiceCard (2 pcs) 98893522
ServiceCard (10 pcs) 98893523
VendorCard (2 pcs) 98893524
VendorCard (10 pcs) 98893525
WaterCard (10 pcs) 98893526
WaterCard (100 pcs) 98893527
Mountection frame 98893528
Ball valve 98893529
Pressure relief valve 98893530
GF 100 S solar panel 98614404
Wire kit - solar panel to dispenser 98257868
Antenna cpl.GSM/GRM with 15m cable 98518346
PC Tool Link 96705378

14. Disposing of the product

This product or parts of it must be disposed of in an
environmentally sound way:

The batteries must be removed before the product is disposed of,
see section 12.2 Taking the product out of operation. The waste
batteries should be disposed of through the national collective
schemes. If in doubt, contact your local Grundfos company.

Use appropriate waste collection services. If this is not possible,
contact the nearest Grundfos company or service workshop.

This product complies with directive 2006/66/EU
and contains batteries which should not be
disposed of with other household waste, but
must be collected separately.

Subject to alterations.

TM06 3917 1215

98893521

13.3 Smart card ID numbering ranges

Smart card ID

AdminCard 5000 - 9999
ServiceCard 10000 - 14999
VendorCard 15000 - 29999
WaterCard from 30000

13.4 AQtap spare parts (service kits)

Description Product No.

Control unit kit 98795791
Power supply kit 98795792
Flow sensor kit 98795793
Valve kit, complete 98795794
Cable kit 98795796
Power plug kit 98795797
Battery kit 98795798
Antenna kit 96095288
Hydraulic kit 98795799
Strainer kit 98860850

22

Argentina

Bombas GRUNDFOS de Argentina S.A.
Ruta Panamericana km. 37.500 Centro
Industrial Garin
1619 - Garin Pcia. de B.A.
Phone: [phone]
Telefax: [phone]

Australia

GRUNDFOS Pumps Pty. Ltd.
P.O. Box 2040
Regency Park
South Australia 5942
Phone: [phone]
Telefax: [phone]

Austria

GRUNDFOS Pumpen Vertrieb Ges.m.b.H.
Grundfosstraße 2
A-5082 Grödig/Salzburg
Tel.: [phone]
Telefax: [phone]

Belgium

N.V. GRUNDFOS Bellux S.A.
Boomsesteenweg 81-83
B-2630 Aartselaar
Tél.: [phone]
Télécopie: [phone]

Belarus

Представительство ГРУНДФОС в
Минске
220125, Минск
ул. Шафарнянская, 11, оф. 56
Тел.: [phone]
Факс: [phone]

E-mail: [e-mail]

Bosnia/Herzegovina

GRUNDFOS Sarajevo
Trg Heroja 16,
BiH-71000 Sarajevo
Phone: [phone]
Telefax: [phone]
e-mail: [e-mail]

Brazil

BOMBAS GRUNDFOS DO BRASIL
Av. Humberto de Alencar Castelo Branco,
630
CEP 09850 - 300
São Bernardo do Campo - SP
Phone: [phone]
Telefax: [phone]

Bulgaria

Grundfos Bulgaria EOOD
Slatina District
Iztochna Tangenta street no. 100
BG - 1592 Sofia
Tel. [phone]
Fax. [phone]
email: [e-mail]

Canada

GRUNDFOS Canada Inc.
2941 Brighton Road
Oakville, Ontario
L6H 6C9
Phone: [phone]
Telefax: [phone]

China

Grundfos Alldos
Dosing & Disinfection

ALLDOS (Shanghai) Water Technology
Co. Ltd.
West Unit, 1 Floor, No. 2 Building (T 4-2)
278 Jinhu Road, Jin Qiao Export
Processing Zone
Pudong New Area
Shanghai, 201206
Phone: [phone]
Telefax: [phone]
E-mail: grundfosalldos-C [e-mail]

China

GRUNDFOS Pumps (Shanghai) Co. Ltd.
10F The Hub, No. 33 Suhong Road
Minhang District
Shanghai 201106
PRC
Phone: [phone]
Telefax: [phone]

Croatia

GRUNDFOS CROATIA d.o.o.
Cebini 37, Buzin
HR-10010 Zagreb
Phone: [phone]
Telefax: [phone]
www.hr.grundfos.com

Czech Republic

GRUNDFOS s.r.o.
Čapkovského 21
779 00 Olomouc
Phone: [phone]
Telefax: [phone]

Denmark

GRUNDFOS DK A/S
Martin Bachs Vej 3
DK-8850 Bjerringbro
Tlf.: [phone]
Telefax: [phone]
E-mail: [e-mail]
www.grundfos.com/DK

Estonia

GRUNDFOS Pumps Eesti OÜ
Peterburi tee 92G
11415 Tallinn
Tel: + 372 606 1690
Fax: + 372 606 1691

Finland

OY GRUNDFOS Pumput AB
Mestarintie 11
FIN-01730 Vantaa
Phone: [phone]
Telefax: [phone]

France

Pompes GRUNDFOS Distribution S.A.
Parc d’Activités de Chesnes
57, rue de Malacombe
F-38290 St. Quentin Fallavier (Lyon)
Tél.: [phone]
Télécopie: [phone]

Germany

GRUNDFOS Water Treatment GmbH
Reetzstraße 85
D-76327 Pfinztal (Söllingen)
Tel.: [phone]
Telefax: [phone]
E-mail: [e-mail]

Germany

GRUNDFOS GMBH
Schlüterstr. 33
40699 Erkrath
Tel.: [phone]
Telefax: [phone]
E-mail: [e-mail]
Service in Deutschland:
E-mail: [e-mail]

Greece

GRUNDFOS Hellas A.E.B.E.
20th km. Athinon-Markopoulou Av.
P.O . B o x 7 1
GR-19002 Peania
Phone: [phone]
Telefax: +0030-210-66 46 273

Hong Kong

GRUNDFOS Pumps (Hong Kong) Ltd.
Unit 1, Ground floor
Siu Wai Industrial Centre
29-33 Wing Hong Street &
68 King Lam Street, Cheung Sha Wan
Kowloon
Phone: [phone]
Telefax: [phone]

Hungary

GRUNDFOS Hungária Kft.
Park u. 8
H-2045 Törökbálint,
Phone: [phone]
Telefax: [phone]

India

GRUNDFOS Pumps India Private Limited
118 Old Mahabalipuram Road
Thoraipakkam
Chennai 600 097
Phone: [phone]

Indonesia

PT GRUNDFOS Pompa
Jl. Rawa Sumur III, Blok III / CC-1
Kawasan Industri, Pulogadung
Jakarta 13930
Phone: [phone]
Telefax: [phone] / 460 6901

Ireland

GRUNDFOS (Ireland) Ltd.
Unit A, Merrywell Business Park
Ballymount Road Lower
Dublin 12
Phone: [phone]
Telefax: [phone]

Italy

GRUNDFOS Pompe Italia S.r.l.
Via Gran Sasso 4
I-20060 Truccazzano (Milano)
Tel.: [phone]
Telefax: [phone] / 95838461

Japan

GRUNDFOS Pumps K.K.
Gotanda Metalion Bldg. 5F,
5-21-15, Higashi-gotanda
Shiagawa-ku, Tokyo,
141-0022 Japan
Phone: [phone]
Telefax: [phone]

Korea

GRUNDFOS Pumps Korea Ltd.
6th Floor, Aju Building 679-5
Yeoksam-dong, Kangnam-ku, 135-916
Seoul, Korea
Phone: [phone]
Telefax: [phone]

Latvia

SIA GRUNDFOS Pumps Latvia
Deglava biznesa centrs
Augusta Deglava ielā 60, LV-1035, Rīga,
Tālr.: + 371 714 9640, 7 149 641
Fakss: + 371 914 9646

Lithuania

GRUNDFOS Pumps UAB
Smolensko g. 6
LT-03201 Vilnius
Tel: + 370 52 395 430
Fax: + 370 52 395 431

Malaysia

GRUNDFOS Pumps Sdn. Bhd.
7 Jalan Peguam U1/25
Glenmarie Industrial Park
40150 Shah Alam
Selangor
Phone: [phone]
Telefax: [phone]

Mexico

Bombas GRUNDFOS de México S.A. de
C.V.
Boulevard TLC No. 15
Parque Industrial Stiva Aeropuerto
Apodaca, N.L. 66600
Phone: [phone]
Telefax: [phone]

Netherlands

GRUNDFOS Netherlands
Velu we zo om 35
1326 AE Almere
Postbus 22015
1302 CA ALMERE
Tel.: [phone]
Telefax: [phone]
E-mail: [e-mail]

New Zealand

GRUNDFOS Pumps NZ Ltd.
17 Beatrice Tinsley Crescent
North Harbour Industrial Estate
Albany, Auckland
Phone: [phone]
Telefax: [phone]

Norway

GRUNDFOS Pumper A/S
Strømsveien 344
Postboks 235, Leirdal
N-1011 Oslo
Tlf.: [phone]
Telefax: [phone]

Poland

GRUNDFOS Pompy Sp. z o.o.
ul. Klonowa 23
Baranowo k. Poznania
PL-62-081 Przeźmierowo
Tel: [phone]
Fax: [phone]

Portugal

Bombas GRUNDFOS Portugal, S.A.
Rua Calvet de Magalhães, 241
Apartado 1079
P-2770-153 Paço de Arcos
Tel.: [phone]
Telefax: [phone]

Romania

GRUNDFOS Pompe România SRL
Bd. Biruintei, nr 103
Pantelimon county Ilfov
Phone: [phone]
Telefax: [phone]
E-mail: [e-mail]

Russia

ООО Грундф ос
Россия, 109544 Москва, ул. Школьная

39

Тел. [phone]
Факс [phone]

E-mail [e-mail]

Serbia

GRUNDFOS Predstavništvo Beograd
Dr. Milutina Ivkovića 2a/29
YU-11000 Beograd
Phone: [phone]
Telefax: [phone]

Singapore

GRUNDFOS (Singapore) Pte. Ltd.
25 Jalan Tukang
Singapore 619264
Phone: [phone]
Telefax: [phone]

Slovakia

GRUNDFOS s.r.o.
Prievozská 4D
821 09 BRATISLAVA
Phona: [phone]
sk.grundfos.com

Slovenia

GRUNDFOS d.o.o.
Šlandrova 8b, SI-1231 Ljubljana-Črnuče
Phone: [phone]
Telefax: [phone]
E-mail: [e-mail]

South Africa

Grundfos (PTY) Ltd.
Corner Mountjoy and George Allen Roads
Wilbart Ext. 2
Bedfordview 2008
Phone: [phone]
Fax: [phone]
E-mail: [e-mail]

Spain

Bombas GRUNDFOS España S.A.
Camino de la Fuentecilla, s/n
E-28110 Algete (Madrid)
Tel.: [phone]
Telefax: [phone]

Sweden

GRUNDFOS AB
(Box 333) Lunnagårdsgatan 6
431 24 Mölndal
Tel.: [phone]
Telefax: [phone]

Switzerland

GRUNDFOS ALLDOS International AG
Schönmattstraße 4
CH-4153 Reinach
Tel.: [phone]
Telefax: [phone]
E-mail: [e-mail]

Switzerland

GRUNDFOS Pumpen AG
Bruggacherstrasse 10
CH-8117 Fällanden/ZH
Tel.: [phone]
Telefax: [phone]

Taiwan

GRUNDFOS Pumps (Taiwan) Ltd.
7 Floor, 219 Min-Chuan Road
Taichung, Taiwan, R.O.C.
Phone: [phone]
Telefax: [phone]

Thailand

GRUNDFOS (Thailand) Ltd.
92 Chaloem Phrakiat Rama 9 Road,
Dokmai, Pravej, Bangkok 10250
Phone: [phone]
Telefax: [phone]

Turkey

GRUNDFOS POMPA San. ve Tic. Ltd. Sti.
Gebze Organize Sanayi Bölgesi
Ihsan dede Caddesi,

2. yol 200. Sokak No. 204
41490 Gebze/ Kocaeli
Phone: +90 - 262-679 7979
Telefax: +90 - 262-679 7905
E-mail: [e-mail]

Ukraine

Бізнес Центр Європа
Столичне шосе, 103
м. Київ, 03131, Україна
Телефон : [phone]
Факс.: [phone]

E-mail: [e-mail]

United Arab Emirates

GRUNDFOS Gulf Distribution
P.O. Box 16768
Jebel Ali Free Zone
Dubai
Phone: [phone]
Telefax: [phone]

United Kingdom

GRUNDFOS Pumps Ltd.
Grovebury Road
Leighton Buzzard/Beds. LU7 4TL
Phone: [phone]
Telefax: [phone]

U.S.A.

GRUNDFOS Pumps Corporation
17100 West 118th Terrace
Olathe, Kansas 66061
Phone: [phone]
Telefax: [phone]

Uzbekistan

Grundfos Tashkent, Uzbekistan The
Representative Office of Grundfos
Kazakhstan in Uzbekistan
38a, Oybek street, Tashkent
Телефон: [phone] / 71 150
3291
Факс: [phone]

Addresses revised 10.03.2015

Grundfos companies

Date of installation:

Name of installer:

SIMcard telephone company:

SIMcard phone no.:

Contact information of
service technician:

98804958 0715

ECM: 1153873

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