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Instruction Manual
Growatt 2000 HF
Growatt 2500 HF
Growatt 3000 HF
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Copyright © 2010 ShenZhen Growatt New Energy Co., Ltd All rights reserved.
No part of this document may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photographic,
magnetic or otherwise, without the prior written permission of ShenZhen Growatt
New Energy Co., Ltd.
ShenZhen Growatt New Energy Co., Ltd makes no representations, express or
implied, with respect to this documentation or any of the equipment and/or software it
may describe, including (with no limitation) any implied warranties of utility,
merchantability, or fitness for any particular purpose. All such warranties are
expressly disclaimed. Neither ShenZhen Growatt New Energy Co., Ltd nor its
distributors or dealers shall be liable for any indirect, incidental, or consequential
damages under any circumstances.
(The exclusion of implied warranties may not apply in all cases under some statutes,
and thus the above exclusion may not apply.)
Specifications are subject to change without notice. Every attempt has been made to
make this document complete, accurate and up-to-date. Readers are cautioned,
however, that Growatt reserves the right to make changes without notice and shall not
be responsible for any damages, including indirect, incidental or consequential
damages, caused by reliance on the material presented, including, but not limited to,
omissions, typographical errors, arithmetical errors or listing errors in the content
material.
All trademarks are recognized even if these are not marked separately. Missing
designations do not mean that a product or brand is not a registered trademark.
ShenZhen Growatt New Energy Co., Ltd
XiCheng Industrial Zone, Bao'an District,
ShenZhen, 518000, China.
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1. NOTES ON THIS MANUAL.......................................................................................................4
1.1 Validity.............................................................................................................................4
1.2 Target Group....................................................................................................................4
1.3 Safety ...............................................................................................................................5
2. GROWATT INVERTER ...............................................................................................................5
2.1 Overview..........................................................................................................................5
2.2 Identifying model and basic datasheet.............................................................................7
3. UNPACKING AND INSPECTION..............................................................................................7
4. INSTALLATION ..........................................................................................................................8
4.1 Safety instructions............................................................................................................8
4.2 Selecting the INSTALLATION location..........................................................................9
4.3 Fixed the mounting on the wall......................................................................................10
4.4 Fixed the inverter on the wall.........................................................................................11
4.5 Check Inverter Installation Status..................................................................................12
5. ELECTRICAL CONNECTION .................................................................................................13
5.1 System Diagram with Inverter Electrical connection....................................................13
5.2 Safety ...........................................................................................................................14
5.3 Connecting to the grid (AC utility)...............................................................................14
5.4 Connect to PV Panel (DC input)...................................................................................15
5.5 Commissioning Checking............................................................................................15
6. DISPLAY AND MESSAGES.....................................................................................................16
6.1 LCD display...................................................................................................................16
6.2 LCD control...................................................................................................................16
6.3 Setting the LCD display.................................................................................................18
7. MODES OF OPERATION .........................................................................................................19
7.1 Normal mode..................................................................................................................19
7.2 Fault mode......................................................................................................................19
7.3 Shutdown mode..............................................................................................................19
8. INVERTER STATUS...............................................................................................................20
9. COMMUNICATIONS................................................................................................................20
9.1 Communications software instructions..........................................................................20
9.2 Monitor ..........................................................................................................................21
9.3 Detailed information......................................................................................................21
10. TROUBLE SHOOTING...........................................................................................................21
11. SYSTEM FAULT......................................................................................................................21
12. INVERTER FAILURE..............................................................................................................22
13. SPECIFICATIONS ...................................................................................................................22
14. GROWATT FACTORY WARRANTY .....................................................................................24
15. WARRANTY CONDITIONS...................................................................................................25
16. CONTACT................................................................................................................................26
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1. NOTES ON THIS MANUAL
1.1 Validity
This manual describes the assembly, installation, commissioning and maintenance of
the following Growatt Inverters:
Growatt 2000 HF
Growatt 2500 HF
Growatt 3000 HF
This manual does not cover any details concerning equipment connected to the
Growatt ( e.g. PV modules). Information concerning the connected equipment is
available from the manufacturer of the equipment.
1.2 Target Group
This manual is for qualified personnel. Qualified personnel have received training and
have demonstrated skills and knowledge in the construction and operation of this
device. Qualified Personnel are trained to deal with the dangers and hazards involved
in installing electric devices.
Additional information
Find further information on special topics in the download area at www.ginverter.com
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1.3 Safety
Approprite Usage
The Growatt is a PV Inverter that converts DC Current from PV generator into AC
current. The Growatt is suitable for mounting indoors and outdoors.
You can use the AC current gernerated as follows:
Info: Policies vary from one utility company to another. Consult with a
representative of the local utility company before designing and installing a PV
system.
2. GROWATT INVERTER
2.1 Overview
Design Overview
House grid:
Energy flows into the house grid. The consumers connected,
for example, household devices or lighting, consume the
energy. The energy left over is fed into the public grid. When
the Growatt is not gernerating any energy, e.g., at night, the
consumers which are connected are supplied by the public
grid. The Growatt does not have its own energy meter. When
energy is fed into the public grid, the energy meter spins
backwards.
Public grid:
Energy is fed directly into the public grid. The Growatt is
connected to a separate energy meter. The energy produced is
compensated at a rate depending on the electric power
company.
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Front View
Bottom View
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2.2 Identifying model and basic datasheet
You can identify the pv inverter by the type label. It is on the left side of the
enclosure.
The type of product (Type/Model)
Device-specific characteristics.
Certificates and approvals
3. UNPACKING AND INSPECTION
After opening the package, please check the contents of the box. It should contain the
following:
8
B
D
E
C
A
Item Name Quantity
1 Solar inverter 1
2 Mounting frame 1
3 Mounting screws 6
4 Safety-lock screws 4
5 Mounting frame screws sleeve 6
6 AC socket 1
7 AC socket assembly screws 4
8 Installation & operation manual 1
4. INSTALLATION
4.1 Safety instructions
Do not remove the casing. Inverter contains no user serviceable parts. Refer
servicing to qualified service personnel. All wiring and electrical installation
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should be conducted by a qualified service personnel and must meet national
requirement of AS/NZS 3000
Both AC and DC voltage sources are terminated inside the PV Inverter. Please
disconnect these circuits before servicing.
When a photovoltaic panel is exposed to light, it generates a DC voltage. When
connected to this equipment, a photovoltaic panel will charge the DC link
capacitors.
Energy stored in this equipment’s DC link capacitors presents a risk of electric
shock. Even after the unit is disconnected from the grid and photovoltaic panels,
high voltages may still exist inside the PV-Inverter. Do not remove the casing
until at least 5 minutes after disconnecting all power sources.
This unit is designed to feed power to the public power grid (utility) only. Do not
connect this unit to an AC source or generator. Connecting Inverter to external
devices could result in serious damage to your equipment.
Carefully remove the unit from its packaging and inspect for external damage. If
you find any imperfections, please contact your local dealer.
Although designed to meet all safety requirements, some parts and surfaces of
Inverter are still hot during operation. To reduce the risk of injury, do not touch
the heat sink at the back of the PV-Inverter or nearby surfaces while Inverter is
operating.
4.2 Selecting the INSTALLATION location
The unit shall be mounted at least 914 mm (3 feet) above the ground.
The installation method and mounting location must be suitable for the weight
and dimensions of the inverter. Select a wall or solid vertical surface that can
support the PV-Inverter.
Mount on a solid surface,The mounting location must be accessible at all times.
Vertical installation or tilted backwards by max. 15°.
The connection area must point downwards.
Do not install horizontally.
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4.3 Fixed the mounting on the wall
Inverter requires adequate cooling space. Allow at least 20cm space
above and below the inverter.
Using the mounting frame as a template, drill 4 holes as illustrated in image
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Fix the mounting frame as the figure shows. Do not make the screws to be
flush to the wall. Instead, leave 2 to 4mm exposed.
4.4 Fixed the inverter on the wall
Hang the inverter on the mounting frame.
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Insert safety-lock screws to the bottom leg to secure the inverter.
4.5 Check Inverter Installation Status
Check the upper straps of PV-Inverter and ensure it fits on to the bracket.
Check the secure mounting of the PV-Inverter by trying to raise it from the
bottom. The PV-Inverter should remain firmly attached.
Select the installation location so that the status display can be easily viewed.
Choose a strong mounting wall to prevent vibrations while inverter is
operating.
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5. ELECTRICAL CONNECTION
WARNING:
All electrical installations shall be done in accordance with the
local and national requirement of AS/NZS 3000
WARNING:
Policies vary from one utility company to another. Consult with a
representative of the local utility company before designing and installing a PV
system.
5.1 System Diagram with Inverter Electrical connection
This unit or system is provided with fixed trip limits and shall not be aggregated
above 30 kW on a single Point of Common Connection.
PV Panel: Provide DC power to inverter.
Converts DC (Direct Current) power from PV panel(s) to AC (Alternating
Current) power. Because Inverter is grid-connected it controls the current
amplitude according to the PV Panel power supply. Inverter always tries to
convert the maximum power from your PV panel(s).
Connection system: This “interface” between Utility and PV-Inverter may consist
of electrical breaker, fuse and connecting terminals. To comply with local safety
standards and codes, the connection system should be designed and implemented
by a qualified technician.
Utility: Referred to as “grid” in this manual, is the way your electric power
company provides power to your place.
Position
Description
A PV modules
B
DC load circuit breaker
C
Growatt Inverter
D
AC load circuit breaker
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E
Energy meter
F
Utility grid
5.2 Safety
The Growatt Inverter must be connected to the AC ground from the utility via the
Ground Terminal (PE).
5.3 Connecting to the grid (AC utility)
5.3.1 GRID standards
IMPORTANT:
If several GROWATT are installed in a tree-phase AC GRID. it is
recommended to distribute the inverters between the phases in order to reduce the
power unbalances between the phases. Always refer to the local standards.
5.3.2
Connection of the AC
wiring (AC output)
A Measure grid(utility) voltage and frequency. It should be 230 VAC(or
220VAC),50/60Hz and single phase.
B Open the breaker or fuse between PV Inverter and utility.
C For Inverter, connect AC wires as follows:
Model _(mm) Area(mm²) AWG no.
Growatt 2000 HF _2.05 3.332 12
Growatt 2500 HF _2.05 3.332 12
Growatt 3000 HF _2.05 3.332 12
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5.4 Connect to PV Panel (DC input)
WARNING:
RISK OF ELECTRIC SHOCK AND FIRE . USE ONLY WITH PV MODULES WITH A
MAXIMNM SYSTEM VOLTAGE OF RATING!
WARNING:
ELECTRIC SHOCK HAZARD. THE DC CONDUCTORS OF THIS PHOTOVOLTAIC
SYSTEM ARE NORMALLY UNGROUNDED BUT WILL BECOME INTERMITTENTLY
GROUNDED WITHOUT INDICATION WHEN THE INVERTER MEASURES THE PV
ARRAY ISOLATION!
Under any condition! Make sure the maximum open circuit voltage (Voc) of
each PV string is less than 600Vdc for Growatt 2000 HF,Growatt 2500 HF and
Growatt 3000 HF. The length of input wire must be less than 30m.
Before connecting PV panels to DC terminals, please make sure the polarity is
correct. Incorrect polarity connection could permanently damage the unit. Checks
short-circuit current of the PV string. The total short-circuit current of the PV
string should be less than the inverter’s maximum DC current.
Use MC (Muli-contact) connectors for PV array terminals
Connect the positive and negative terminals from the PV panel to positive (+)
terminals and negative (-) terminals on the PV-Inverter. Each DC terminal on
Inverter can withstand 15Adc for Growatt 3000 HF and Growatt 2500,12Adc for
Growatt 2000 HF.
High voltages exist when the PV panel is exposed to the sun. To reduce risk of
electric shock, avoid touching live components and treat connection terminals
carefully.
Cable requirements
5.5 Commissioning Checking
When the PV panels are connected and their output voltage is greater than 100
VDC but the AC grid is not yet connected, the message on the LCD display
produce the following messages in order: “Growatt Inverter”-> “Waiting” -> “No
AC connection”. The display repeats “No AC connection” and the LED will be red.
Close the AC breaker or fuse between PV-Inverter and grid. The normal operating
sequence begins.
Model _(mm) Area(mm²) AWG no.
Growatt 2000 HF _2.05 3.332 12
Growatt 2500 HF _2.05 3.332 12
Growatt 3000 HF _2.05 3.332 12
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Under normal operating conditions the LCD displays “Power: xxxx.xW”. That is
the power fed to the grid. The LED turns green.
This completes the check.
6. DISPLAY AND MESSAGES
6.1 LCD display
Starting-up display sequence,Once the PV power is sufficient,Inverter displays
information as shown in the flow chart as follow:
Module: xxxxxx
SerNo: xxxxxxxxxx
FW Version: x.x.x
Connect in: xxS
Connect : OK
Power: xxxx.xW
6.2 LCD control
To save power, the LCD display’s backlight automatically turns off after 30 seconds.
The display on the inverter can be control by Knock on the front of it.
The first line will show some status of the inverter, there are 5 status listed in below
table.
The First Line Of LCD
STATE DISPLAY CONTENT
REMARK
Standby PV voltage low
Waiting Initial waiting
Connect in xxS System checking
Wait State
Reconnect in xxS System checking
Connect OK Connect to Grid
Inverter State
Power: xxxx.xW Inverter watt at working
Fault State Error: xxx System Fault
Auto Test State Auto Testing Protection auto test
Program State Programming Update Software
While Growatt inverter is working, the first line will normally show Power status:
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The Second line can change by knock on
The Second Line Of LCD
CYCLE DISPLAY DISPLAY TIME/S REMARK
2 The inverter model
2 The software version
2 The Serial Number
4 The energy today
4 The energy all
4 PV input watt
4 The PV and Bus Voltage
4 The grid system
Enable auto test
4 The enable auto test
Set Language
4 Set Language
Set contrast
4 Set LCD Contrast
Set COM Address
4 Set Communications Address
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Set GRID standards
4
Set GRID standards
6.3 Setting the LCD display
Sound control can define the display language, luminance of the display, auto-test
and utility model choice. When the LCD is dark, Knock and double knock make it
becomes bright. Knock to make it display next information or change the set situation.
Double knock make the display stand for 30 second on 1-5. And enter set menu on
6-12.
Setting language
Knock to make the display bright→knock to“set language”→double knock
to enter“language: English”→knock to select the language you need and wait
until the display become dark.
Setting luminance of the display
Knock to make the display bright →knock to“set LCD contrast”→double
knock to enter“LCD contrast 2”→knock to select the luminance you need and
wait until the display become dark.
Setting communication address
Knock to make the display bright-->knock to “COM Address:xx”
-->double knock to change the Address model-->clock to set address.
Setting utility model choice
Knock to make the display bright→knock to“Net Model: xx” →double
knock to enter“Net Model: xx”→knock to select the Utility model you need
and wait until the display become dark.
Auto test
Knock to make the display bright→knock to“Enable Auto test”→double
knock to enter “Waiting to start”
→knock to start auto test and wait for the test
result.
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7. MODES OF OPERATION
There are 3 different modes of operation.
7.1 Normal mode
In this mode, Inverter works normally. Whenever the supplied power from PV
panel is sufficient (voltage>150VDC), Inverter converts power to the grid as
generated by the PV panel. If the power is insufficient(voltage<120VDC) ，Inverter
enters a “waiting” state. Whilst “waiting” Inverter uses just enough power from the
PV panel monitor internal system status. In normal mode the LED is green.
7.2 Fault mode
The internal intelligent controller can continuously monitor and adjust the system
status. If Inverter finds any unexpected conditions such as grid problems or internal
failure, it will display the information on its LCD and the LED will be red.
7.3 Shutdown mode
During periods of little or no sunlight, Inverter automatically stops running. In
this mode, Inverter does not take any power from the grid. The display and LED’s on
the front panel do not work.
Notes
：：：：
Operating inverter is quite easy. During normal operation, Inverter runs
automatically. However, to achieve maximum conversion efficiency of Inverter
，，，，
please read the following information:
Notes
：：：：
Le fonctionnement d’un onduleur est assez facile. Lors d’une phase normale,
l’onduleur fonctionne automatiquement. Cependant, afin d’atteindre l’efficacité de
conversion maximale de l’onduleur, veuillez lire les instructions suivantes :
Automatic ON-OFF: Inverter starts up automatically when DC-power from the
PV panel is sufficient.
Once the PV-Inverter starts it enters one of the following 3 states:
1. Standby: The PV string can only provide just enough voltage to minimum
requirements of the controller.
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2. Waiting: When the PV string DC voltage is greater than 100V, Inverter enters
“waiting” state and attempts to connect to the grid.
3. Normal operation: When PV string DC voltage is greater than 150V, Inverter
operates in normal state.
8. INVERTER STATUS
Inverter is designed to be user-friendly; therefore, the status of the Inverter can be
easily understood by reading the information shown on the front panel display. All
possible messages are shown in the following table.
DISPLAY OPERATION
system fault
Auto Test Failed Auto Test do not pass
No AC Connection No Utility, No Grid Connect
GFDI Fault Leakage current too large
PV Voltage High PV panel Voltage too high
AC V Outrange Grid Voltage out of range
AC F Outrange Grid Frequency out of range
Inverter fault
Error: 100 2.5V Reference Voltage Fault
Error: 101 Communication Fault
Error: 102 Consistent Fault
Error: 116 EEPROM Fault
Error: 117 Relay Fault
Error: 118 Init Model Fault
Error: 120 HCT Fault
Error: 121 Communication Fault
Error: 122 Bus Voltage Fault
Error: 123 Auto Test Fail
9. COMMUNICATIONS
9.1 Communications software instructions
Shine NET is a PC software that communicate with Shine Inverter to analyze the
inverter working state. It is convenient for you to know the inverter real time working
state and the history work information.
Spec:
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1. Communicate with inverter by RS232 and Bluetooth.
2. Construct net with inverter, GRO monitor and Shine NET by RS232,
Bluetooth and Internet.
3. Two Interfaces: Multi Inverter Interface and Wave Data Interface.
4. In Multi Inverter Interface: See at most 4 inverters working data at the same
time, you can select your own compare inverters and parameters.
5. In Wave Data Interface: Query the inverter real time and history power wave,
work data and error information.
6. Multi languages: English, French, German, Spanish and etc.
7. Support OS: WinXP/ Vista/win7/2000/2003.
9.2 Monitor
After setting the software the user can monitoring the inverter. The right side of the
main interface is the detailed information of inverter.
9.3 Detailed information
Detailed setting method and other functions refer to “Shine NET Manual.” in the
CD.
10. TROUBLE SHOOTING
In most situations, the Inverter requires very little service. However, if Inverter is
not able to work perfectly, please refer to the following instructions before calling
your local dealer.
Should any problems arise, the LED on the front panel will be red and the LCD
displays the relevant information. Please refer to the following table for a list of
potential problems and their solutions.
11. SYSTEM FAULT
• Ground Fault
1. The ground current is too high.
2. Unplug the inputs from the PV generator and check the peripheral AC system.
3. After the cause is cleared, re-plug the PV panel and check PV-Inverter status.
4. If the problem persists please call service.
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• GFDI Fault
1.If panels is PV- grounded, please check the impedance between the earth
and the PV-, the impedance must be less than 100Ω
2. .If panels is PV+ grounded, please check the impedance between the earth
and the PV+, the impedance must be less than 100Ω
3.The type Fuse of GFDI is DC 1000V/500mA
4. If the problem persists please call service.
• No Utility
1. Grid is not connected.
2. Check grid connection cables.
3. Check grid usability.
12. INVERTER FAILURE
• PV Over Voltage
1. Check the open PV voltage, see if it is greater than or too close to 600Vdc for
Growatt 1500 HF,Growatt 2000 HF and Growatt 3000 HF.
2. If PV voltage is less than 600Vdc for Growatt 1500 HF ,Growatt 2000 HF and
Growatt 3000 HF, and the problem still occurs, please call local service.
• Consistent Fault
1. Disconnect PV (+) or PV (-) from the input, restart the PV-Inverter.
2. If it does not work, call service.
> If there is no display on the panel, please check PV-input connections. If the
voltage is higher than 150V, call your local service.
> During periods of little or no sunlight, the PV-Inverter may continuously start
up and shut down. This is due to insufficient power generated to operate the
control circuits.
13. SPECIFICATIONS
Model
Specifications
Growatt 2000 HF Growatt 2500 HF Growatt 3000 HF
Input data
Max. DC power 2200W 2700W 3200W
Max. DC voltage 600V 600V 600V
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Start voltage 150V 150V 150V
DC nominal voltage 360V 360V 360V
PV range voltage 100V-600V 100V-600V 100V-600V
Number of MPP
trackers/strings per MPP
tracker
1/2 1/2 1/2
Max. input current /per string
12A/12A 15A/15A 15A/15A
Output data
Nominal AC output power 2000W 2500W 3000W
Max. AC power 2000W 2500W 3000W
Nominal output current 8.7A 10.8A 13A
Max. output current 10A 12A 14.3A
AC nominal voltage;range
230V;
207Vac~263Vac
230V;
207Vac~263Vac
230V;
207Vac~263Vac
AC grid frequency;range
50,60HZ;±5 Hz
50,60HZ;±5 Hz
50,60HZ;±5 Hz
Phase shift (cos φ) >0.99 >0.99 >0.99
THDI <3% <3% <3%
AC connection Single phase Single phase Single phase
Efficiency
Max.efficiency 96% 96% 96%
Euro-eta 95.5% 95.5% 95.5%
MPPT efficiency 99.5% 99.5% 99.5%
Protection devices
DC reverse polarity protection
yes yes yes
AC short - circuit protection
yes yes yes
Ground fault monitoring
Grid monitoring
yes yes yes
Integrated all - pole sensitive
leakage current monitoring unit
yes yes yes
General Data
Dimensions (W /H /D) in
mm
440/455/135
Weight 14.6KG 15.1 KG 15.9 KG
Operating ambient
temperature range
–25°C…+60°C –25°C…+60°C –25°C...+60°C
Continuous full output power
temperature range
–25°C…+45°C –25°C…+45°C –25°C…+45°C
Noise emission (typical) ≤ 25 dB(A) ≤ 25 dB(A) ≤ 25 dB(A)
Altitude
Up to 2000m without power derating
Consumption: operating <5W /< 0.5 W <5W /< 0.5 W <5W / <0.5 W
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(standby) / night
Topology transformer transformer transformer
Cooling concept
No fan
No fan
No fan
Installation :Indoors/
Outdoors (IP65 electronics )
yes/yes yes/yes yes/yes
Features
DCconnection:(MC3/MC4/H4)
yes yes yes
AC connection: Terminals
yes yes yes
LCD display
yes yes yes
Interfaces: Bluetooth /
RS485/RS232
Opt/Opt/yes Opt/Opt/yes Opt/Opt/yes
Warranty: 5 years / 10 years
Yes/opt Yes/opt Yes/opt
14. GROWATT FACTORY WARRANTY
This certificate represents a 5 year warranty for the Growatt inverter products listed
below. Possession of this certificate validates a standard factory warranty of 5 years
from the date of purchase.
Warranted products
This warranty is applicable solely to the following products:
Growatt 2000 HF, Growatt 2500 HF, Growatt 3000 HF
Limited Product Warranty
(Applicable under normal application, installation, use and service conditions)
Growatt warrants the above listed products to be free from defects and/or failure
specified for a period not exceeding five (5) years from the date of sale as shown in
the Proof of Purchase to the Original purchaser.
The warranties described in these “Limited Warranties ” are exclusive and are
expressly in lieu of and exclude all other warranties, whether written, oral,
express or implied, including but not limited to, warranties of merchantability and
of fitness for a particular purpose, use ,or application, and all other obligations or
liabilities on the part of GROWATT , unless such other obligations or liabilities
are expressly agreed to it in writing signed and approved by GROWATT ,
GROWATT shall have no responsibility or liability whatsoever for damage or
injury to persons or property, or for other loss or injury resulting from any cause
whatsoever arising out of or related to the modules, including, without limitation,
any defects in the modules or from use or installation. Under no circumstances
shall GROWATT be liable for incidental , consequential or special damages
howsoever caused; loss of use, loss of production, loss of revenues are therefore
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specifically and without limitation excluded to the extent legally permissible,
GROWATT ’s aggregate liability, if any, in damages or otherwise, shall not
exceed the invoice as paid by the customer.
The “Limited Product Warranties” described above shall not apply to, and
Growatt shall have no obligation of and kind whatsoever with respect to, any inverter
which has been subjected to:
— Misuse, abuse, neglect or accident;
— Alteration, improper installation or application;
— Unauthorised modification or attempted repairs;
— Insufficient ventilation of the product;
— Transport damage;
— Breaking of the original manufacturers seal;
— Non-observance of Growatt installation and maintenance instruction;
— Failure to observe the applicable safety regulations
— Power failure surges, lighting, flood, fire, exposure to incorrect use,
negligence, accident, force majeure, explosion, terrorist act, vandalism or
damage caused by incorrect installation, modification or extreme weather
conditions or other circumstances not reasonably attributable to Growatt.
The warranty shall also cease to apply if the product cannot be correctly identified as
the product of Growatt. Warranty claims will not be honored if the type of serial
number on the inverters have been altered, removed or rendered illegible.
Liability
The liability of Growatt in respect of any defects in its PV inverters shall be limited to
compliance with the obligations as stated in these terms and conditions of warranty.
Maximum liability shall be limited to the sale price of the product. Growatt shall
accept no liability for loss of profit, resultant of indirect damage, any loss of electrical
power and / or compensation of energy suppliers within the express meaning of that
term.
The warranty rights as meant herein are not transferable or assignable to any third
party excepting the named warranty holder.
15. WARRANTY CONDITIONS
If a device becomes defective during the agreed Growatt factory warranty period and
provided that it will not be impossible or unreasonable, the device will be, as selected
by Growatt,
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• Shipped to a Growatt service centre for repair, or
• repaired on-site, or
• exchanged for a replacement device of equivalent value according to model and age.
The warranty shall not cover transportation costs in connection with the return of
defective modules. The cost of the installation or reinstallation of the modules shall
also be expressly excluded as are all other related logistical and process costs incurred
by all parties in relation to this warranty claim.
16. CONTACT
If you have technical problems concerning our products, contact your installer or Growatt. During
inquiring, please provide below information:
Inverter type
Modules information
Communication method
Serial number of Inverters
Error code of Inverters
Display of inverters
ShenZhen Growatt New Energy Co., Ltd
Xicheng Industrial Zone,
Bao'an District, Shenzhen, 51800, China.
Tel: +86 (0)755 2747 1900
Fax: +86 (0) 755 2749 1460
Email: service@ginverter.com
Website: www. ginverter.com
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