FLINDERS
INSTRUCTION
MANUAL
VISIT OUR ONLINE STORE: www.grinderscoffee.com.au
Grinders National Sales Centre Ph: 1300 476 377
WELCOME TO
Grinders Café Espresso.
We hope you enjoy your new
Flinders coffee machine.
DESIGNED FOR THE
AUSTRALIAN LOVE OF COFFEE
CAPSULE EASILY
INSERTED AND
AUTOMATICALLY
EJECTED
CAPSULE BIN
CAPACITY:
18 CAPSULES
ADJUSTABLE CUP
SHELF
MAKES A VARIETY
OF COFFEES AT
THE PUSH OF A
BUTTON
INTEGRATED MILK
FROTHER
EASY CLEANING
MILK TANK
1
INDEX
SAFETY WARNING
INTRODUCTION:
• Welcome 1
• Safety Warnings 3
• Symbols Guide 4
INSTRUCTIONS:
• Machine Components 5
• Milk Jug Lever Settings 6
• Correct Use Of The Buttons 6
• First Time Use 7
• Dispensing Coffee 9
• Dispensing Milk Based Drinks 10
• Programming The Quantity Of Beverage In A Cup 12
• General Operating Indications 13
CLEANING AND MAINTENANCE:
• Daily Maintenance 14
• Cleaning - Rinsing Cycle 15
• Cleaning - Milk Jug Rinsing Cycle 15
• Cleaning - Milk Jug Dispenser 16
• Cleaning - The Coffee Dispenser 16
• Descaling Instructions 17
• Energy Saving 20
If you do not comply with the operating instructions and safety warnings in this Instruction Manual,
the machine may become dangerous to operate. Please ensure you keep this Instruction Manual in
a safe place. Carefully read the following instructions before use. This way you will avoid the risk of
personal injury and damage to the appliance.
This appliance is intended to be used in domestic environments.
Not suitable for professional use.
Use Caffitaly System compatible capsules. Damage caused by using incorrect capsules
will void the guarantee.
VOID
GUARANTEE
Use of the appliance in any manner other than as directed within this manual could cause
harm to the operator and void the guarantee. The manufacturer will not be responsible for
injury or damage resulting from improper use of the appliance.
After removing the packaging, check that the appliance is not damaged. If damage is
detected, or upon the first sign of a defect (unusual noise or odours), or if any other
problem is detected inside the appliance, do not use it and contact the
Grinders National Sales Centre on 1300 476 377.
The packaging elements (plastic bags, etc.) must not be left within reach of children as
they are potential sources of danger.
Only use the appliance if the power cord is intact. If the cord is damaged it must be
replaced by the manufacturer or importer due to potential electrical safety risks.
Grinders National Sales Centre on 1300 476 377.
Use and store the appliance indoors. Make sure the electrical elements, plug and cord are
dry. Never submerge the appliance in water. Protect the appliance from sprays and drips.
X
Water and electricity together constitute a risk of electrocution.
MISCELLANEOUS:
• Troubleshooting 21
• Technical Data 23
• Instructions for Use and Disposal 23
• Grinders National Sales Centre Contact 23
• Machine Warrenty Details 24
2 3
Do not leave the power cord near hot surfaces, sharp edges or other sharp objects.
X
Only connect the appliance to power outlets complying with the requirements of the law.
Make sure that the power supply voltage matches the rating shown on the data plate on
the bottom of the appliance.
Do not pull on the power cord to disconnect it. Remove the plug carefully to avoid damage
to the outlet.
Continued on next page
SAFETY WARNING - Continued
MACHINE COMPONENTS
This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge, unless they
have been given supervision or instruction concerning use of the appliance by a person
responsible for their safety. Children should be supervised to ensure that they do not play
with the appliance.
Never place your hands inside the capsule compartment. There is a risk of injury.
Do not open the lever while the appliance is operating. If the lever is raised during the
delivery of a product, the machine can emit jets of hot water. Risk of Burns!
Do not remove parts of the appliance, OR insert objects into the openings. This could
cause electric shocks! Any operation that is not described in this instruction manual
should only be performed by an Authorised Support Centre. Please contact the
Grinders National Sales Centre on 1300 476 377.
Install the appliance on a solid, stable, heat resistant surface with an incline no greater
than 2 degrees.
When the Indicator Light blinks ORANGE and the machine beeps, it is advisable to
perform the descaling cycle, as illustrated on Page 17. If you do not, the appliance may be
damaged.
Clean the appliance carefully and regularly with a soft cloth and a mild detergent, do not
use alkaline cleaning agents. If it is not cleaned, the build-up that forms may be hazardous
to your health. Unplug the appliance and allow it to cool before cleaning.
Unplug the machine if you do not expect to use the appliance for a long period of time
(leaving on vacation, etc.).
DIAGRAM 1:
Water Tank Cover
Water Tank
Power Cord
Descaling Coupling
DIAGRAM 2:
Button Pad
Capsule Compartment
Milk Jug Lever
Milk Dispenser
Coffee Dispenser
Milk Jug
Small Cup Platform
Drip Tray
On/Off button
SYMBOLS GUIDE
CAUTION: This is the safety warning symbol. It is used to call your attention to possible
risks of personal injury. Abide by the safety messages provided in order to avoid possible
injury or death.
This is the symbol used to
highlight some actions that
will optimise the use of this
appliance.
Maintenance Tips
Not Dishwasher
Safe
Multifunction Indicator
Hot Water Only button
80mL (Blue)
Double Espresso Coffee button
60mL (White)
Single Espresso Coffee button
30mL (White)
Descaling indicator
Milk Only button 200mL (White)
Latte button 200mL
30mL Coffee & 170mL Milk (White)
Cappuccino button 180mL
30mL Coffee & 150mL Milk (White)
4 5
MILK JUG LEVER SETTINGS
FIRST TIME USE
DIAGRAM 3:
Figure 1:
Dispensing Position
Figure 2:
Cleaning Position
Figure 3:
Unlock/Dismantle Position
CORRECT USE OF BUTTONS
DIAGRAM 4:
Hot Water button - 80mL
(Lit in BLUE) should only
be used for hot water
Do not use the
Hot Water button to
extract espresso coffee
or any other beverages.
Inappropriate use of this
button may damage the
machine and void your
warranty.
Double Espresso button 60mL (Lit in WHITE).
Use for dispensing a
double espresso coffee for
a stronger beverage. Also
suitable for Hot Chocolate
and similar beverages.
Single Espresso button 30mL (Lit in WHITE).
Use for dispensing a single
espresso shot.
When in doubt follow the
directions on the Grinders Café
Espresso branded capsule box
regarding required button use.
Milk Only button - 200mL
(Lit in WHITE).
Use for dispensing hot,
frothed milk only. No
capsule required when
using this button.
Latte button - 200mL
(Lit in WHITE).
Dispenses 30mL of coffee
followed by 170mL of hot,
frothed milk.
Cappuccino button - 180mL
(Lit in WHITE).
Dispenses 30mL of coffee
followed by 150mL of hot,
frothed milk.
USE CAFFITALY SYSTEM
COMPATIBLE CAPSULES
We recommend also following these steps after not having used the machine for a long time.
ON
1.
3.
5. 6.
i.
Fill the tank with
still fresh water
(not carbonated).
Make sure the
Lever is closed
and no capsule
is in the Capsule
Compartment.
Press the Hot Water
button. Water will cycle
through the system
(will take about 30 sec.).
When done the RED
Multifunction Indicator
will switch off.
If the Multifunction
Indicator continues
to blink and no
water has been
extracted repeat
Step 5.
2.
4.
7.
Plug in the appliance
and switch it ON by
pressing the On/Off
button. Multifunction
Indicator, Hot Water,
Single and Double
Espresso buttons
will all flash.
Place a large empty
container (at least
250mL) under the
Coffee Dispensing
Spout.
After Step 5 has
successfully been
completed, all the
button lights will
continue to blink, the
machine is warming
up (this will take
about 1 min.).
When all the
button lights
remain steadily lit,
rinse by pressing
the Hot Water
button. Press
again to repeat
rinse cycle.
6 7
Continued on next page
FIRST TIME USE - Continued
DISPENSING COFFEE
8.
10.
12.
Milk
To prepare milk
based drinks,
make sure the
Milk Jug Lever is
in the Dispensing
Position.
When Milk buttons
remain steadily lit,
rinse by pressing
the Milk Only
button. Press again
to repeat rinse
cycle.
Fill Milk Jug with
fresh milk and
return to its position
on the machine.
The machine is now
ready for use with
milk based drinks.
9.
11.
Water
Remove Milk Jug
from the machine,
fill with water
and return to it’s
position on the
machine; the Milk
buttons will flash.
Remove Milk Jug
from machine and
empty remaining
water from jug.
On
1.
3.
5.
7.
Switch the
machine ON using
the On/Off button.
All the button
lights will flash
until machine is
warmed up.
Raise the Lever to
open the Capsule
Compartment.
Close the Lever
fully and place
a cup or mug
under the Coffee
Dispensing Spout.
WARNING!!!
Do not use the Hot
Water button (lit in
blue) for dispensing
coffee. Doing so will
damage the machine
and void your
warranty.
When all the
2.
4.
6.
8.
buttons are
steadily lit the
machine is ready.
Insert the capsule,
pressing it gently
into place.
Press and release
the Single Espresso
or Double Espresso
button, depending
on the desired
coffee. The selected
button will flash.
Dispensing
stops when the
programmed
amount is
reached, or press
the button to stop
the dispensing in
advance.
Close the Lever.
Raise the Lever
9.
Please note: For dispensing beverages without milk, you can use the Single or Double Espresso buttons
or Hot Water button without the Milk Jug in position. The Milk buttons will not be lit however the
remaining buttons will be lit and able to dispense beverages.
to eject the used
capsule into the
Used Capsule
Drawer.
10.
TIP: Between uses,
to ensure optimum
product delivery,
remove used capsule
from machine and rinse
by pressing the Double
Espresso button.
8 9
DISPENSING MILK BASED DRINKS
DISPENSING MILK BASED DRINKS -
On
1.
3.
5. 6.
7.
Switch the
machine ON using
the On/Off button.
All the button
lights will flash
until machine is
warmed up.
Raise the Lever to
open the Capsule
Compartment.
Close the Lever
fully and place
a cup or mug
under the Coffee
Dispensing Spout.
Return Milk Jug
to its position on
the machine and
ensure the Milk
Jug Lever is in
the Dispensing
Position.
Continued
When all the
2.
4.
8.
buttons are
steadily lit the
machine is ready.
Insert the capsule,
pressing it gently
into place.
Remove Milk Jug
and fill with fresh
milk.
The Milk buttons
will flash while
the machine
warms up (about
1 min).
9. 10.
11.
13.
Please note: To ensure freshness of the milk, the Milk Jug should be removed and stored
in the refrigerator between uses. Please ensure a ‘Milk Jug Rinsing Cycle’ on Page 15 is
completed before removing and storing in refrigerator. We recommend to store the milk in
the refrigerator 2 days maximum.
Press and release
the Cappuccino,
Latte or Milk Only
button depending
on the desired
beverage. The
selected button will
flash.
Dispensing
stops when the
programmed
amount is reached
or press the
button to stop
the dispensing in
advance.
If you would like to
top up with extra
milk press the
Milk Only button.
12.
14.
The machine
will dispense
the coffee first,
followed by the
milk.
You can now
choose to top up
with another shot
of espresso by
pressing the Single
Espresso button.
Dispensing
stops when the
programmed
amount is reached,
or press the
button to stop
the dispensing in
advance.
10 11
Continued on next page
PROGRAMMING THE QUANTITY
GENERAL OPERATING INDICATIONS
OF BEVERAGE IN A CUP
Note: The quantity of coffee dispensed may be programmed,
from a minimum of 30mL to a maximum of 250mL.
Note: Recommended Programming/Factory Programming:
- 30mL: Single Espresso Shot
- 60mL: Double Espresso Shot
- 120mL: Hot Water button
Note: Quantities are approximate and may vary slightly between capsules.
DECALING SIGNAL:
When the Descaling Indicator Light blinks ORANGE (after which it
will remain lit) and the machine beeps, it is advisable to perform
the Descaling Cycle.
See section: Descaling on Page 17.
HEATING:
1.
3.
5.
7.
Raise the Lever to
open the Capsule
Compartment.
Close the Lever
and place a cup
or mug under the
Coffee Dispensing
Spout.
On reaching the
desired amount
of beverage,
release the button.
Machine will
beep 3 times, the
machine is now
programmed.
Close the Lever.
2.
4.
6.
i.
Insert the capsule,
pressing it gently
into place.
Press and HOLD
the desired
beverage button.
Machine will beep
once programming
has started.
Raise the Lever to
eject the capsule
into the Used
Capsule Drawer.
Note: The Cappuccino,
Latte and Milk Only
buttons are unable to be
programmed and will
dispense a fixed
quantity of milk.
When all the button lights continuously blink, the machine is
warming up (this will take about 1 min.).
WHEN THE WATER RUNS OUT DURING OPERATION:
The Water Tank is
empty when the
1.
3.
Note: If Indicator Light continues to blink repeat Step 3.
Indicator Light
blinks RED and the
appliance beeps
continuously.
Press the Single or
Double Espresso
button. Wait for
the machine to
complete the
priming cycle as it
fills with water.
2.
4.
Fill the Water
Tank with fresh,
still water (not
carbonated).
When the button
lights turn on and
remain steadily lit,
the appliance is
ready for use.
12 13
Continued on next page
GENERAL OPERATING INDICATIONS
CLEANING - RINSING CYCLE
- Continued
IF THE LEVER IS RAISED:
If the Lever is
raised during
1.
3.
the delivery of
a product, the
machine can emit
jets of hot water.
Risk of burns!
Close the Lever
fully.
DAILY MAINTENANCE
1.
3. 4.
Use a soft damp cloth and a mild detergent to clean the
surfaces of the appliance.
DANGER: Never submerge the appliance in water. Protect appliance from sprays
and drips. Water and electricity together constitute a risk of electrocution.
Remove the Drip
Tray and Used
Capsule Drawer.
Remove the Water
Tank. Empty and
rinse out the tank.
The Water Tank is
NOT dishwasher
safe.
For best results, after dispensing any beverage it is advisable to run a rinse cycle through the
machine to remove remaining traces of coffee grounds or flavours that may taint following beverages.
The Indicator light
blinks RED and
2.
4.
beeps.
The appliance will
immediately
stop dispensing.
Press the Single or
Double Espresso
button to reset the
alarm.
The appliance is
ready for use.
1.
Make sure the
Lever is closed
and no capsule
is in the Capsule
Compartment.
Press the Hot
Water buttom.
Water will cycle
through the system
(this will take about
30 sec.).
2.
4.3.
Place a large
empty container
(at least 250mL)
under the coffee
Dispensing Spout.
Repeat cycle if
necessary.
CLEANING - MILK JUG RINSING CYCLE
After dispensing milk based drinks, a milk jug cleaning cycle must be completed prior to removing
Empty used
capsules and
2.
The plastic parts of the appliance are NOT
dishwasher safe.
water then rinse
with water.
Remove the grid
from Drip Tray and
rinse with water.
Fill the Water Tank
with fresh still water
(not carbonated) and
return the Water
Tank, Drip Tray
and Used Capsule
Drawer back to their
positions on the
machine.
the jug and storing it in the refrigerator. Full cleaning of the Milk Jug Dispenser should be completed
at the end of each day see Page 16. During rinse cycle, the milk jug can be empty or contain milk.
Place a large
1.
3.
empty container
(at least 250mL)
under the coffee
Dispensing Spout.
Cleaning cycle
will automatically
run and the Milk
buttons will flash.
When finished the
machine will beep
continuously.
2.
4.
Turn the Milk
Jug Lever to the
right so it is in the
‘Cleaning Position’.
Do not interrupt
cleaning cycle.
When completed,
return the Milk
Jug Lever to
the ‘Dispensing’
Position.
14 15
CLEANING - THE MILK JUG DISPENSER
For best results it is recommended that the milk jug is given a complete clean at the end of each day.
Start by running a Milk Jug Rinsing Cycle as described on the previous page.
Remove the Milk
1.
3.
5.
Jug and rinse
out with clean
still water (not
carbonated).
Pull the Milk
Jug Lever up to
remove it.
Reassemble all
parts, ensuring the
Milk Jug Lever is
still in the ‘Unlock/
Dismantle’
Position.
2.
4.
6.
Turn the Milk
Jug Lever to the
left so it is in the
‘Unlock/Dismantle’
position.
Lift up the cover
plate and carefully
remove each part.
Wash all parts with
mild detergent,
rinse and dry.
Return the Milk
Jug Lever to the
dispensing position
and place jug back
onto the machine.
CLEANING - THE COFFEE DISPENSER
We recommended that the Coffee dispenser is given a complete clean at least once a week.
Pull Coffee
Pull whole Coffee
7.
Dispensing Head
outward to remove it
from the machine.
8.
Dispensing Head
apart. Wash all
parts with mild
detergent, rinse
and dry.
DESCALING INSTRUCTIONS
DESCALING SIGNAL: When the Indicator Light blinks ORANGE and the machine beeps, it is advisable
to perform the descaling cycle, as illustrated below.
PLEASE DO NOT LEAVE THE MACHINE DURING THE DESCALING PROCESS
OFF
1.
3.
5. 6.
Note: Descaling refers to the removal of the natural mineral build up within the pipes
of the machine. If not removed this may result in a poor quality beverage and eventually
block the pipes.
The machine features an advanced program that monitors how much water is used to
dispense beverages. This measurement provides the user with indications as to when
the machine needs to be descaled.
CAREFULLY read the directions for use on the package of the descaling agent. Avoid
contact with eyes, skin and machine surfaces. Switch the appliance off during descaling
and do not lift the lever. Someone must be present during the operation.
Don’t use vinegar: it could damage your appliance.
Switch Off machine
using the On/Off
Switch. Lower the
Lever, ensure no
capsule in machine.
Remove, rinse and
empty the Water
Tank.
Replace Water
Tank and pour
1 Litre descaling
solution into it.
2.
mL
1Litre
875mL
water
4.
125mL
Descaler
Solution
Remove Drip Tray
and Used Capsule
Drawer.
Empty, then
replace.
Mix 125mL of the
Descaler and 875mL
of water (to make 1
Litre of solution).
Remove the
Milk Jug and fit
the Descaling
Coupling to Milk
Jug Fitting.
9.
Reassemble the
Coffee Dispensing
Head.
10.
16 17
Fit Coffee
Dispensing Head
back onto the machine.
Continued on next page
DESCALING INSTRUCTIONS - Continued
DESCALING INSTRUCTIONS - Continued
Note: If you do not correctly
i.
8.
25min
10. 11.
fit the ‘Descaling Coupling’
in the jug seat, the descaling
cycle will not run.
Press and hold the
Single & Double
Espresso buttons
and at the same
time TURN ON the
machine pressing
the power On/Off
switch.
The appliance
will dispense the
descaling solution
at intervals: 5
doses with a 4 min
pause between
each. Total time
about 25 min.
7.
9.
Place a container
(at least 500mL)
under the Coffee
Dispensing Spout
and Milk Jug without
cover under Descaling
Coupling. Make sure
the Lever is down.
The Double Espresso
button will come on while
the Multifunction and
Descaling Indicator lights
will flash alternately RED
and YELLOW. Press the
Double Espresso button to
start the descaling cycle.
DO NOT PRESS ANY
BUTTONS DURING
THIS TIME. The
Indicator Lights
blink. NB: At the end
of final 5th dose, the
Water Tank will be
empty. Do not refill.
16.
18.
20.
Place a container
(at least 500mL) under
the Coffee Dispensing
Spout and Milk Jug
without cover under
Descaling Coupling.
Make sure the Lever
is down.
During this phase,
the Multifunction
and the Descaling
Indicator lights will
flash alternately
RED and YELLOW.
Return Milk Jug
to its position on
the machine.
17.
19.
21.
Press the Double
Espresso button
to start the rinse
cycle. Fresh water
will be run through
the appliance to
rinse until it is
empty.
When the rinsing
cycle is complete
the button lights
flash.
Remove the
Descaling Coupling.
Carefully empty
and rinse out the
Water Tank and
refill it with still
fresh, water (not
carbonated).
If the containers
fill up, empty
12. 13.
14. 15.
18 19
them.
DO NOT touch any
of the buttons.
The Multifunction
Indicator and
Descaling
Indicator will
continue to flash
alternately RED
and YELLOW.
Continued on next page
Beep
When the Double
Espresso button
lights up & the
machine beeps
the first phase is
complete. The Water
Tank will be empty or
close to empty.
Rinse the Water
Tank and fill it with
fresh still water
(not carbonated)
(about 500mL).
22.
Remove and
empty Used
Capsule Drawer,
reassemble with
Drip Tray and
replace.
23.
When all the
buttons are
steadily lit the
machine is ready.
ENERGY SAVING
TROUBLESHOOTING
PROBLEM CAUSE SOLUTION
9min.
1.
3.
Note: We recommend to always remove the Milk Jug from the machine if it is not in use.
The coffee machine has a higher power demand when it detects the presence of the Milk Jug.
After 9 minutes
of disuse the
machine turns off
automatically.
All the button
lights will blink,
the machine is
warming up (this
will take about 1
min.).
To return to normal
2.
4.
conditions of use,
press the Power
On/Off button.
When all the
buttons are
steadily lit the
machine is ready.
First Use
There is a burning smell when
the machine first starts and a
beverage button is pressed.
Water residue within the
machine on opening.
No beverage is brewed.
The Indicator light blinks RED.
The coffee is not hot enough. • Cold cups or mugs.
The Lever cannot be lowered. • The Used Capsule Drawer
The Indicator Light is on and
steadily lit in RED. Water
comes out cold.
• Machine heating up for the
first time.
• The system is quality checked
prior to dispatch. There may be
residual water left from testing.
• The Water Tank is empty
and/or
• Incorrect use of the Hot
Water button.
• Scale build-up inside the
machine.
is full.
• Capsule stuck inside the
Capsule Compartment.
• Heating problems. • Turn off the machine, then
• There may be a slight
burning smell coming from
the machine when first used.
This is caused by the water
heating as it travels through
the pipes and will dissipate.
Please Note: Steam may also
be seen coming from the
Capsule Compartment. This
will also dissipate.
• The water residue will be
removed when you conduct
the ‘First Time Use’ on Page 7.
• Fill the Water Tank with
fresh water. Press Single
or Double Espresso button.
When the buttons remain
steadily lit, the appliance is
ready for use.
• The Hot Water button is only
to be used for hot water.
• Preheat cups or mugs by
running under hot water.
• Descale the machine as per
‘Descaling’ on Page 17.
• Empty out the Used Capsule
Drawer.
• Gently push down on the
jammed capsule with a new
capsule.
turn it back on after a few
minutes.
If the problem persists please
contact Grinders National
Sales Centre on 1300 476 377
20 21
Continued on next page
TROUBLESHOOTING - Continued
PROBLEM CAUSE SOLUTION
When a Coffee Dispensing
button is pressed, the machine
starts running, but stops
without dispensing coffee or
after dispensing only a small
amount.
Indicator Light is lit ORANGE. • Machine requires Descaling.
• Incorrect beverage quantity
programming.
• Reprogram the quantity
corresponding to that button.
See chapter. ‘Programming the
Quantity of Coffee in a Cup’ on
Page 12.
• Refer to ‘Descaling’ on
Page 17 to descale the
machine.
TECHNICAL DATA
Refer to data plate on the base of the machine.
Max. 15 bar
< 70dB A
Approx. 6 kg
Coffee is being dispensed very
slowly and is weak or poor
quality.
Coffee grinds appearing the
cup or mug.
• Incorrect use of buttons.
(Use of the Hot Water button.)
• Incorrect coffee capsule
being used.
• Not cycling water through
the machine after use.
• Only use the Single or
Double Espresso button when
dispensing coffee.
• Ensure you are using
Caffitaly compatible capsules
only. There will be a Caffitaly
System logo on the packaging.
• Cycle water through the
machine after each use by
pressing the Double Espresso
button. This also assists in
stopping the grinds building
up and blocking the system.
If any of the above solutions are not correcting your problem or you have any further
questions/enquiries, please contact Grinders National Sales Centre on 1300 476 377
1.3 Litres
Ambient temperature: 10°C - 40°C
18 Capsules
220 mm 280 mm375 mm 360 mm
The appliance has been manufactured using high quality materials that can be reused
or recycled. Dispose of the appliance in a suitable waste collection centre.
All materials and objects in contact with food products comply with the requirements of European
Regulation 1935/2004.
Grinders National Sales Centre Contact
For more information on the machine operation, available capsules and other useful
hints and tips go to www.grinderscoffee.com.au or contact
Grinders National Sales Centre on 1300 476 377
22 23
MACHINE – WARRANTY DETAILS
WARRANTY DETAILS
Dear Customer,
Thank you for buying this product. This Machine has been designed and produced using the best
technologies available.
1. Warranty Details:
(a) If your Grinders Café Espresso Machine develops a fault or defect during the warranty period, and subject to the terms below,
we will repair it or replace it.
(b) We offer this warranty on top of any guarantees imposed by the Australian Competition and Consumer Act 2010 and any other
applicable State or Territory legislation.
(c) The warranty applies for 12 months from the date of purchase.
(d) The warranty covers fault or defects in the product’s materials or manufacturing.
(e) The warranty does not cover:
(f) Misuse, or use other than in accordance with the product’s instructions;
(g) Negligence on your part;
(h) Normal wear and tear; or
(i) Faults or defects caused by third parties, including work done by unauthorised service or repair agents.
2. Making a Warranty Claim:
(a) To make a claim you should first contact the Grinders National Sales Centre by telephone on 1300 476 377 in Australia and we will be
able to provide you with the appropriate next steps for service or replacement of your Machine.
(b) Before contacting the Grinders National Sales Centre, please make sure you have carefully read the Instruction Manual supplied with
the Machine.
(c) After you have initiated the claim via the telephone, we may ask you to return the product to us, as per the address details in Point 4.
(d) You will need to provide your receipt as proof of purchase in order to make a claim under the warranty.
(e) Once you return the product and lodge a claim with us, we will assess the claim and let you know whether it is covered. The decision
whether to repair or replace a product is at our sole discretion unless there is a ‘major failure’ as defined under Australian Consumer Law.
(f) If it is covered, we will deliver the repaired or replaced product back to you. We will bear this cost.
(g) If it is not covered, we will deliver the product back to you and you will bear the transport cost.
3. General service and repair enquiries:
For general service and repair enquiries, please contact us on the telephone number below.
4. Contact details:
Grinders National Sales Centre
Ph: 1300 476 377
Imported by GRINDERS COFFEE HOUSE
50 SPARKS AVE, FAIRFIELD, VIC 3078
“GRINDERS” is a registered trade mark of Coca-Cola Amatil (Aust) Pty Ltd
5. Statutory Guarantees:
As well as the Grinders Café Espresso warranty, our goods come with guarantees that cannot be excluded under Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
6. Claim Details:
If you are making a claim under the warranty or the statutory guarantees, we will require the following information from you:
(a) Name;
(b) Address;
(c) Product purchased;
(d) Date of purchase;
(e) Machine Serial Number;
(f) Shop of purchase;
(g) Description of the problem.
24
DESIGNED TO EXTRACT
MORE FLAVOUR
EXPERTLY SOURCED
SPECIALTY ROASTED
PRE-INFUSION
8g FOR IDEAL COFFEE QUANTITY
BREWING CONSISTENCY
VISIT OUR ONLINE STORE: www.grinderscoffee.com.au
Grinders National Sales Centre Ph: 1300 476 377
“GRINDERS” is a registered trade mark of Coca-Cola Amatil (Aust) Pty Ltd
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